Zendesk Guide

It is less expensive as compared to other community platforms like Khoros so it is a great platform based on its Price and the features it provides. It is simple to use and a new developer can also easily work on it if it has the Frontend Engineer experience in the past.

For a quick setup of a Help Center, it works well. I think if you're trying to integrate all content and learning materials, it lacks functionality. Their support is pretty slow as well and take a long time to respond to comments on their own articles. Integration with bots and AI tools is also lacking.

Zendesk Guide excels in scenarios where companies aim to empower customers with self-service options. For instance, it's highly effective for creating detailed FAQs, troubleshooting guides, and product documentation. Its customization features ensure seamless brand integration. In customer-centric industries like e-commerce or SaaS, where users seek instant solutions, Zendesk Guide is a go-to tool. However, for highly technical content requiring intricate formatting, some users might find its features somewhat limiting. In fast-paced environments where real-time collaborative editing is crucial, additional functionalities could enhance its suitability. Despite this, Zendesk Guide remains a versatile and valuable platform for proactive customer support.

User Friendly.
Easy to operate and learn.
Excellent customer support.

In our company, we host our benefit articles based on country on our Zendesk Guide. However, these articles should not be seen by employees that are outside their respective article country. For example, an employee that is based in Thailand shouldn't be seeing Malaysia benefits article as employees might compared benefits. With Zendesk Guide, the system allow us to set the configuration of the article so it is only visible Thailand-based employees, and for Malaysia article, only Malaysia-based employees.

[Zendesk Guide] is well suited for any telecommunications company, especially in a work from home scenario. Zendesk Guide is basically an incentive for employees to not slack off and continue to provide excellent skills and services they were trained to do.
The application is not necessarily appropriate for business's that don't utilize over the phone or web chat interactions.

Well suited because we can brand it with our look and feel and try to provide a better self-service avenue for our customers and agents.

Zendesk is great for short articles, but once you reach a certain volume of articles, figuring out which ones need updating can be a chore. There's no video hosting.