Zendesk Sell moved our sales department from a paper based model to an automated solution
Tracks all of our sales leads. Multiple prospects can be related to their company and deals can be organized by a salesperson. The notes …
Starting at $19 per seat/month billed annually
View PricingOverview
What is Zendesk Sell?
Zendesk Sell (formerly Base CRM) is a CRM that aims to give reps access to integrated tools that provide the full context of a customer account. This keeps them in the loop and allows them to capitalize on opportunities. Zendesk…
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Popular Features
- Interaction tracking (15)7.979%
- Custom fields (15)7.878%
- Integration with email client (e.g., Outlook or Gmail) (15)6.969%
- Workflow management (15)6.161%
Pricing
Sell Team
$19.00
Cloud
per seat/month billed annually
Reach prospecting enrichment add-on (requires a Sell Subscription)
$27.00
Cloud
Per User Per Month (billed annually)
Sell Professional
$49.00
Cloud
per seat/month billed annually
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.zendesk.com/pricing/sales
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Zendesk Sell Advanced Reporting & Analytics Demo
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[Comparison Demo] Salesforce vs Zendesk Sell
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What is Zendesk Sell?
Zendesk Sell Competitors
Zendesk Sell Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Zendesk Sell (formerly Base CRM) is a CRM that aims to give reps access to integrated tools that provide the full context of a customer account. This keeps them in the loop and allows them to capitalize on opportunities. Zendesk Sell can be extended with Reach, a lead generation and engagement tool that automates the process of finding and keeping leads interested, so reps can focus more on building relationships and crushing their quotas.
Base CRM was founded in 2009, and acquired by Zendesk in 2018.
Reviewers rate Single sign-on capability highest, with a score of 9.9.
The most common users of Zendesk Sell are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(72)Attribute Ratings
Reviews
(1-4 of 4)Companies can't remove reviews or game the system. Here's why
April 26, 2022
Zendesk Sell moved our sales department from a paper based model to an automated solution
Tracks all of our sales leads. Multiple prospects can be related to their company and deals can be organized by a salesperson. The notes feature provides an area to store information not found in emails. Salespeople don't need to call each other to get details of a deal. Everything is in Zendesk Sell for easy access.
- Splits deals by sales person.
- Total possible revenue in the pipeline.
- Store all email in one deal, regardless of source.
- Creation of a deal from outlook (add-in).
- Add tasks to outlook calendar.
- Summary display deals by stage.
51.11111111111111%
5.1
90%
9.0
30%
3.0
50%
5.0
83.33333333333334%
8.3
20%
2.0
95%
9.5
N/A
N/A
N/A
N/A
80%
8.0
- Automated leads from paper lists to data lists.
- Reduced time needed for sales meetings. All details already in Zendesk Sell. No need to discuss.
The contact management system is better and the association between contacts and deals is a big improvement. Tracking emails in addition to notes is an improvement.
May 30, 2021
Zendesk Sell - Good to start out
Prior to upgrading to Hubspot recently, I used Zendesk Sell (formerly Base CRM) for over 3 years. It was used by anyone involved in sales across the company during that timeframe. It was our primary CRM for contacts and leads.
We used it to manage the whole telemarketing process and move names from leads, to prospects, to demos, to contracts, and close.
We used it to manage the whole telemarketing process and move names from leads, to prospects, to demos, to contracts, and close.
- It is very inexpensive to start.
- It is relatively user friendly.
- Gives you the ability to define your own categories to move through the sales process.
- There was no ability to add prospects from a company domain or email to auto-fill any data.
- You had to type in all of the data you gathered about that prospect.
- The default only gave you two phone numbers for the company, too few.
35.55555555555556%
3.6
N/A
N/A
N/A
N/A
N/A
N/A
16.666666666666668%
1.7
12.5%
1.3
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
- Low cost of entry.
- Reasonable functionality.
- No auto data input capability.
I am currently using Hubspot, which we upgraded to from Zendesk Sell.
I used SalesForce many years ago, but too long ago to comment on any current functionality.
I used SalesForce many years ago, but too long ago to comment on any current functionality.
It’s being used by my department mainly for our customer experience, customer success, and sales team. We needed a hub to funnel all of our customers through. Zendesk Sell (formerly Base CRM) has worked perfectly for that. We also needed a platform that integrated with a lot of our other systems (e.g., Microsoft Dynamics, Twitter, Facebook, etc.). It's so efficient that these systems are now integrated. It saves our team time now that everything is centrally located and we're not having 5+ browser tabs open at any given time.
- Clean layout
- Multiple views
- Efficiently contact customers
- Systems integration
- More creative design layout (pretty basic to look at)
- Have the option to view previous conversations when chatting with client. Currently I have to search an email to see previous conversations.
- More creative text to use (e.g., emojis)
50%
5.0
33.333333333333336%
3.3
75%
7.5
50%
5.0
33.333333333333336%
3.3
20%
2.0
90%
9.0
35%
3.5
50%
5.0
90%
9.0
- Increased efficiency with a central hub for all of our customer data.
- Workflows are easy to set up and beneficial for us.
- Received minimum training, therefore it's easy to navigate.
- Reduced employee costs. Employees can spend more time completing other important tasks.
We moved away from the platform above because integrations and reporting through Zendesk Sell (formerly Base CRM) are far better. Zendesk Sell (formerly Base CRM) is definitely a more modern approach to our ever-changing company. We needed a system that provided accurate and easily attainable reporting. In addition to that, we used tons of other systems that were not "integrated friendly" with the previous software. These reasons are what sealed the deal for our company to move on.
February 24, 2016
Budget friendly Base CRM is awesome for any small salesforce!
Base CRM is not being used anymore because we decided to go with a more robust option. Base CRM is a great option to use when an inexpensive resolution is needed. When we used it, it was used across the organization as a whole. It was an entire CRM option to track customers, along with our accounting software.
- Free edition is great to start. This is important for smaller businesses, and appreciated as such.
- Keeps customer records so everyone is always on the same page.
- Easy to navigate.
- Robust features are needed. More options for third party apps are needed as well.
- A larger user-base would be nice, so the forum can flourish.
- Integration with all calendars is needed.
47.77777777777778%
4.8
50%
5.0
70%
7.0
40%
4.0
43.33333333333333%
4.3
57.5%
5.8
50%
5.0
N/A
N/A
N/A
N/A
40%
4.0
- Base CRM had no direct impact on ROI.
- There are not enough metrics to rate based on ROI.
- Base CRM is a great tool for salespeople.
Base CRM is great for beginners, or small sales forces. API/integrations need help. As a CRM it works just fine, but could use some improvement, and backing. A lot of Base CRM users are great help, but there needs to be a more robust back end to help your customers implement the product better.
1
Simple CRM. No robust features, API, or integrations are used.
1
Not many in-house people are needed to administer this CRM. There are better options if you have that payroll capabilities.
- CRM
- Customer Relations
- Simple contact history
- There are no innovative ways to use a CRM
- This CRM is implemented as any other would be
- Used for simply history of contact
- With add-ons there are no limits
- With API integration, and form building there would be much more use.
Yes
We replaced SugarCRM with Base CRM. Base CRM was a better Free option. Having said that, SugarCRM is fine as well. Base CRM just seemed to be more elegant. We appreciated the ease of use, and the beautiful interface. Base CRM is stilled used on a regular basis by individual salespeople for their own records.
- Price
- Product Features
- Third-party Reviews
It was free to try. The main reason we used Base CRM is because it was free to start, try, implement, and maintain. There was really no need for an on boarding process, and no back end support was needed. We implemented quickly, and efficiently ourselves. Great option!
Yes, we'd take a bit more time to research. Though we would probably or most likely choose Base CRM over most of the competition again because it is easy to use and familiar to the sales team as well. We do have a more robust option in place now, and for that we did extra research.
- Implemented in-house
No
Change management was minimal
- There were not issues during implementation.
- Online training
- Self-taught
The product was easy to learn without training, and our recommend approach to using would be to just begin putting in data, so that you can get trends, and a history of contact for records. This information is invaluable to the sales process, and is under appreciated in many CRMs, but not this one.
No
No need to pay for it.
No
I can't describe a time specifically but all interactions were amicable.
- Enter new leads
- Contact history
- Navigation
- Integrations with other software
- General comments on account.
- Back end support
- Accountedge
No such thing as integrations, and it was difficult to achieve.
- We have moved options
- We will not implement any more
I have no clue, we have switched at this point.