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TriNet HR Platform

TriNet HR Platform
Formerly TriNet Zenefits

Overview

What is TriNet HR Platform?

Zenefits is a free, cloud-based core-HR platform. It primarily services small to mid-sized businesses and provides time management and benefits administration capabilities.

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Recent Reviews

Zenefits Review

1 out of 10
April 29, 2022
We are a small company that had yearly subscription. Signed up in April,2021, transitioned over 2 months and decided to discontinue using …
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What Support?

3 out of 10
March 11, 2022
We use (yes, I am a current customer) it as our all-encompassing HR platform. Their support team and turnaround time on issues are …
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Best payroll system

10 out of 10
November 13, 2021
Incentivized
We use Zenefits for Onboaring/offboarding, payroll, benefits, PTO, HR, etc. Every employee uses zenefits for their pay and PTO. …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 48 features
  • Update personal information (131)
    2.3
    23%
  • View and generate pay and benefit information (125)
    2.1
    21%
  • Organization and location management (119)
    1.8
    18%
  • View company policy documentation (118)
    1.4
    14%
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Pricing

View all pricing

Essentials

$10

Cloud
per month per employee

Growth

$20

Cloud
per month per employee

Zen

$33

Cloud
per month per employee

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.trinet.com/solutions/hr…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $10 per month
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Product Demos

TriNet HR Platform (Zenefits) Web app demo

YouTube

Benefits Webinar - Getting Transparent | TriNet HR Platform (Zenefits)

YouTube

Unlimited Payruns, So Easy | Webinar with TriNet HR Platform (Zenefits)

YouTube

Payroll, yes it can be that easy! | Webinar with TriNet HR Platform (Zenefits)

YouTube

How to securely save your COVID-19 vaccinations in TriNet HR Platform (Zenefits) | Product Demo

YouTube

Automating user onboarding with TriNet HR Platform (Zenefits), OneLogin and more

YouTube
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Features

Human Resource Management

Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.

2.3
Avg 7.8

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

2.2
Avg 8.0

Leave and Attendance Management

Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.

1.8
Avg 8.1

Employee Self Service

Employee portal allowing employees to view and update their personal information.

1.9
Avg 8.1

Asset Management

Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.

1.1
Avg 7.7

HR Reporting

Pre-built and custom reports, and integration with external data.

1.4
Avg 7.6

Onboarding

Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.

4.6
Avg 8.0

Performance and Goals

Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.

8.4
Avg 8.1

Performance Management

Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.

1.5
Avg 7.9

Succession Planning

Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.

7.5
Avg 7.9

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

7.5
Avg 7.7
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Product Details

What is TriNet HR Platform?

TriNet HR Platform (formerly Zenefits) is a SaaS cloud-based human resources platform that, according to the vendor, helps more than 11,000 small and mid-sized companies empower their workforce, manage change, and stay compliant. The Platform aims to deliver a comprehensive, intuitive HR experience. TriNet's HR, Benefits, Payroll and Performance apps combine with advisory services and tightly integrated partner apps to help companies simplify HR administration – reducing paperwork and complexity.

TriNet HR Platform Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of HR ManagementScreenshot of HR ManagementScreenshot of HR ManagementScreenshot of Benefits AdminScreenshot of Benefits AdminScreenshot of PayrollScreenshot of PayrollScreenshot of PayrollScreenshot of Payroll

TriNet HR Platform Videos

The TriNet HR Platform (Zenefits) Mobile App
How This Tile Company Improved Employee Experience with TriNet HR Platform (Zenefits)
How an Arizona Marketing Agency Uses TriNet HR Platform (Zenefits) to Gain an Edge in Efficiency

TriNet HR Platform Competitors

TriNet HR Platform Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported LanguagesEnglish

Frequently Asked Questions

Zenefits is a free, cloud-based core-HR platform. It primarily services small to mid-sized businesses and provides time management and benefits administration capabilities.

TriNet HR Platform starts at $10.

Namely, Gusto, and BambooHR are common alternatives for TriNet HR Platform.

Reviewers rate Corporate goal setting and Individual goal setting and Performance tracking highest, with a score of 8.4.

The most common users of TriNet HR Platform are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(225)

Attribute Ratings

Reviews

(26-50 of 141)
Companies can't remove reviews or game the system. Here's why
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We've been using Zenefits for 3+ years and considering we don't have a dedicated HR person in the office, it's made HR and benefits administration really easy. Employees are generally happy with how easy the website is to use and as an administrator, everything feels intuitive and easy to use as well!
  • Easy to use
  • Wide range of offerings
  • Reasonable price
  • Faster customer response time
It's easy to use for a small organization like us!
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Zenefits is the platform to handle the entire company's payroll, employee record keeping, new hire onboarding, and track employee vacation/sick days. Zenefits allowed us to migrate from an aging payroll platform to a more robust and scalable payroll solution.
  • Payroll Processing
  • New hire onboarding
  • Cloud-based employee recordkeeping
  • Chat feature for a live Zenefits rep
  • Phone number for a help line
  • More functionality on mobile app
We researched multiple options for an all-encompassing online solution for payroll processing and human resources recordkeeping and decided on Zenefits almost two years ago. We couldn't be happier - Zenefits allowed us to handle all HR needs including payroll processing and new hire onboarding efficiently and at a reasonable cost.
October 08, 2021

Reliable and helpful

Score 10 out of 10
Vetted Review
Verified User
Incentivized
The Zenefits team is always ready to help answer any of my questions and tackle any issues that come up. I always feel supported. The help articles are also a great resource for me and my team.
  • Help articles
  • email and chat help
  • resolving issues
  • increase reporting functionality
  • improve/add integrations
Zenefits is well suited to help HR and payroll departments manage their processes and HRIS.
Lisa Scrivner, MS, BCC | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Our organization uses Zenefits for payroll, including time and attendance and processing time off requests. Additionally, we use it for all human resources management functions - hiring, onboarding, terminations, and benefits enrollment. It has streamlined our HR processes and enhanced our ability to handle HR issues through a digital platform. No more shuffling paper for requests and approvals of basic human resource functions. It is a great value for small organizations.
  • payroll processing
  • time off requests and approvals
  • time and attendance for hourly employees
  • dedicated customer service rep
Reasonably priced solution for small organizations.
Sirena Carnevale | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Zenefits makes it easy for my entire team to enter their hours into the portal and view their paystubs. On the management end, we were able to add an offer letter template, a handbook and also have the ability to pull reports from the portal. It is very easy to navigate and the cost is low compared to other payroll companies.
  • offer letter template
  • enter own hours for review each week
  • ability to download payroll reports
  • cost effective
  • Wish list that costs would remain the same each year but I understand the nominal increases.
This is a great platform for smaller businesses. Zenefits offers ease of use and builds in many functions that larger payroll services offer.
And the cost is lower than the larger payroll services.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
When we were considering HR software back in 2015, we set up demos and reviewed many different options, but based upon the needs of our company Zenefits was the best choice. It was a seamless and easy transition once we made the switch. We were able to set up and customize Zenefits so we could accomplish what we need to with the platform. Using the Zenefits platform for our hiring and onboarding has allowed us to streamline our hiring process which was especially helpful during the peak of Covid when having to hire employees while working remotely. The ability to customize in Zenefits was a huge plus for us as a staffing company because of the differing needs of our clients. Zenefits makes it easy if we need to update or change any of the documents that are used for onboarding our new hires. The benefits management available through Zenefits has also been a great tool for a business like ours. It is a very simple process to review available plans and options for the upcoming year and to collect important information from our employees during open enrollment. Our company has changed from where we were in 2015 and using Zenefits has allowed us to easily adapt. If you are a small or medium-sized business that struggles with HR issues like hiring and onboarding, benefits and record management, or compliance, I would recommend looking into how Zenefits can benefit you and your company.
  • Hiring & Onboarding - Makes it easy for us and our employees to complete employment paperwork and onboarding documents
  • Benefits Management - The benefits management available through Zenefits is helpful for us a company by collecting proposals and presenting options available to us as an employer. It also makes it easier on us to complete open enrollment.
  • Reports - The ability to run reports for EEOC and weekly reports helps us in compiling data for many different things that we need to accomplish.
  • Customer Service - When having a technical issue I wish it was easy to speak with someone to get it resolved. It seems like the process is slow is needs to go through too many stages.
  • Relay of Information to Benefits Providers - When employees are terminated in Zenefits it usually takes a few months for that to be reflected on our statements from our benefits providers.
  • Signature Box for Onboarding - We have many of our candidates/employees say it would be much easier if they could create their signature just 1 time and then add it to each document, similar to DocuSign, which needs a signature versus having to sign everything separately,
We were able to set up and customize Zenefits so we could accomplish what we need to with the platform. Using the Zenefits platform for our hiring and onboarding has allowed us to streamline our hiring process which was especially helpful during the peak of Covid when having to hire employees while working remotely. The ability to customize in Zenefits was a huge plus for us as a staffing company because of the differing needs of our clients. Zenefits makes it easy if we need to update or change any of the documents that are used for onboarding our new hires. The benefits management available through Zenefits has also been a great tool for a business like ours. It is a very simple process to review available plans and options for the upcoming year and to collect important information from our employees during open enrollment.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We have been with Zenefits for several years and utilize several different modules. I love having everything in one place! We use Performance Management, Time and Attendance, Hiring, Payroll, and our benefits are administered by our own Broker and they like the software capabilities as well. Our 401K plan is also integrated!
  • Payroll
  • Time and Attendance for hourly employees
  • Performance Management
  • Integrating apps
  • Customer Service wait times can be frustrating
Great for small for midsize businesses who want everything in one place. Great, ease of use for employees who have their own portal as well. Very user-friendly.
October 08, 2021

Zenefits is the best

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Zenefits for all of our payroll, time tracking and time off tracking
  • Accurate Payroll
  • Flexible setup and very user friendly
  • Files all payroll tax returns for you for free
  • Great price
  • Sometimes takes a while to get a hold of someone in support
I think that Zenefits would work well for all organizations and businesses
Score 10 out of 10
Vetted Review
Verified User
We use Zenefits as our full HR platform, from onboarding to payroll to benefits administration.
  • Streamline HR processes
  • Easy onboarding of new team members
  • Easy benefits admin
  • Easy payroll admin
  • Better time tracking app
  • More integrations with outside benefits offering
  • Some things are not as intuitive from a UX perspective as you would expect
Small to midsize companies who do not have a dedicated HR person.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
It's being used across our entire company as our HR department and benefits management platform. We use it as a way to approve and track PTO, sick days, vacation, and other time off situations. We also, like to use it as our benefits platform, org chart, and performance management system.
  • Our medical benefits are clear and easy to access.
  • Vacation tracking and reporting comes in very handy.
  • Managing the performance of the team is very simple.
  • If PTO calendars were made to be editable, that would help in some situations.
I feel that small to medium-sized businesses, that have a need for an HR department, but don't have the budget to spend, would greatly benefit from Zenefits. They are very easy to work with and integrate into your environment.

I wouldn't recommend if you have the option for dedicated HR staff, at least not as your primary HR department. In that case, implementing your internal HR department with Zenefits might be a good idea.
October 08, 2021

An HR must-have

Score 9 out of 10
Vetted Review
Verified User
It is the hub for all payroll, timesheets, and PTO. Our hourly staff uses it daily to clock in and record hours. Salary use it to check pay stubs and request time off.
  • Payroll
  • Time Sheets
  • PTO Management
  • Health Insurance
  • Scheduling
  • Team Reviews
  • Deeper Google Integration
Small and starting businesses: it is a must-have solution. Payroll is a time and compliance heavily responsibility, and Zenefits makes it so much more manageable! It pays for itself immediately.
October 08, 2021

HR & Payroll Made Simple

Patti Gates | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I am the HR Lead for a start up company which means everything is from scratch! Zenefits has helped make our HR and Payroll processes simple and efficient. Even when I forget a step because I wear multiple hats, they never fail to send me reminders to ensure we are successful and compliant with all processes. Always a great experience!
  • Payroll
  • Onboarding
  • Customer Service
  • Call hold times
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Across the whole organization, from full-time hires, part-time hires, to company-paid temps. Easy function to set up new profiles from ATS Lever integration.
  • Good customer service
  • Easy to use platform
  • all-in-one platform
  • Org chart that encompasses more than one entity
  • Revert back to the old time-sheet functionality
  • When adding new hires, unable to set them up with a project code automatically
Overall, I have no issues with implementing Zenefits, managing teams on the platform and adding/removing users to the company account.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Our entire organization uses Zenefits for onboarding, time off, and benefits administration. We have a remote workforce in 40+ states and Canada.
  • Benefits
  • Time Off
  • Employee Information
  • User Friendly
  • ADP Sync/Payroll Processing
  • Keeping up with state requirements, e.g. tax forms and required notices that need to be given to employees
Zenefits has been a great HRIS for our small but growing company! We have employees all over the US and Canada, and it makes onboarding, time off, and benefits a breeze. There is also a ton of great resources not just for the software, but also for educational/regulation purposes.
October 08, 2021

Great Platform

Janna Whitmore | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Zenefits is used as the HR Platform, new hires, time clock for all employees to track hours, time off requests and approvals, benefit enrollment and tracking, payroll. All team members use Zenefits. Zenefits helps with all things HR and is easy for administrators and team members to use. It has been a great tool for the origination.
  • Payroll
  • New Hires
  • Benefits
  • Time Clock
  • Reports
  • Scheduling
  • PTO and Holiday Set Up
Zenefits is a great help managing employees from new hire to termination and everything in between. Very user friendly for admin and team members, which eliminates frustration and time searching for needed information.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Zenefits is a payroll and HR solution.
  • Payroll runs
  • Employee directory
  • Payroll taxes
  • Integrate with Principal for 401k contributions
  • Cleaner payroll reports to reconcile to cash coming out of payroll bank account
Zenefits is a terrific payroll and HR option for smaller businesses

We have been a customer for 6 years and are consistently pleased with the services provided by Zenefits. They also are reasonably priced, which makes it even better. We have grown from 18 to 41 employees during this time period without a hiccup.

Zenefits continues to be the best choice for our business.
October 08, 2021

Good Service

Score 10 out of 10
Vetted Review
Verified User
Incentivized
They've helped take the headache out of our HR and payroll needs for the entire organization. Simple interface to understand and easy to use. Helped us save a lot of time internally by automating tasks. Payroll is generated automatically every couple of weeks, and tasks like PTO and insurance signups are very simple.
  • Respond to questions
  • Competitive pricing
  • Easy to understand interface
  • None
It is very well suited for our small company of about 40 employees. It's a reasonably priced option that gives us the option to have a mostly automated HR and payroll solution. I don't know about a larger company though in terms of what needs they have vs a small one.
October 08, 2021

Big Fans of Zenefits

Christian Slack | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

We have been a Zenefits customer for over 7 years now. When we started using Zenefits in 2014, we leveraged Zenefits as our primary HRIS system to send offer letters, onboard new employees, track time off, select benefits, and integrate with our payroll provider, QuickBooks Online Payroll.

As Zenefits launched its Zenefits Payroll product, we transitioned from QuickBooks Online Payroll to Zenefits at the beginning of 2020 to provide our employees with one powerful app to view their paystubs, request time off, view their benefits information, manage their pre-tax spending accounts, and look up contact information of their fellow team members. By having everything in one place for our employees in Zenefits (both online and in the mobile app), we were able to dramatically reduce the amount of questions from our employees and in turn improve our employee experience.

We’ve relied heavily on Zenefits to scale our business by helping us to be more effective and efficient in engaging and interacting with our employees. Since I joined Boomtown, we have increased our headcount by 5x – and thanks to Zenefits, we haven’t had to add any People Ops headcount to manage that growth.


  • Payroll services in all 50 states, including payroll tax filings
  • Integrations with tools like QuickBooks, Google Workspace, Slack, and Human Interest (401(k))
  • Simple yet powerful mobile app for employees to access information including paystubs, benefits, and time off requests
  • Streamlined admin portal for People Ops professionals
  • Customer service response times are sometimes slow but are improving
  • QuickBooks integration could be improved to include employee and department (class) level information
  • Ability to clone templates in the Hiring section of the app
Zenefits is well suited for companies of all sizes, and especially fast-growing businesses who are looking to efficiently scaling their People Operations function while also providing an exceptional experience to your employees and contractors.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Our school uses Zenefits for most HR functions, and we couldn't be happier. We use it to track attendance, time off, company and individual information, personnel files, and basic HR assistance.
  • Time and attendance tracking
  • Leave tracking
  • Personnel files
  • HR resources
  • Hiring
  • User interface is clunky in places
  • Ability to download more customizable reports
Zenefits is great for small organizations [that] need an affordable HRIS to help them grow. It has everything necessary to ensure a functional and compliant HR department. Zenefits may not be suitable for mature organizations with established processes for payroll, timekeeping, hiring, etc.
October 08, 2021

No experience necessary

Score 10 out of 10
Vetted Review
Verified User
Incentivized
I am the administrator and use it to run our payroll and pay our taxes. It has been great. I don't have a background in any of this and when I first started using it every time I reached out with questions I got great assistance, and I still do. I feel secure and confident using it for our company.
  • paying the quarterly payroll taxes
  • being able to pull up reports to file year end taxes
  • being able to hire and pay people
  • customer service is great!
  • the response time could be a bit better at times
  • I would like to be able to speak with a person more frequently, I am just that way
  • I sometimes have a hard time finding what I need
I find it very well suited for a company that has fewer people and doesn't have the budget to hire outside help for payroll, etc. I have found it to be more cost-effective than hiring a bookkeeper to do this.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I've been with Zenefits for a few years now and I feel like we've grown our businesses together. I use them for Onboarding New Hires, HR and Payroll. As a small business owner, I'm always tempted to just jump in and do things myself which inevitably leads to some sort of mess. Every time I've reached out to Customer Service, they've been able to get it resolved.

It might take awhile to get to an actual person, but that's because their support database is SO expansive, you can pretty much find anything you need, and then some. Once I had a representative on the line, they stayed with me until the entire situation was resolved. I never felt rushed off the phone or pushed aside.

Zenefits is a great investment for small businesses. I love the notifications and alerts pushed through email and to my phone as well.
  • Great dashboard & user interface
  • Easy to use templates & text suggestions
  • Always developing & improving
  • As an administrator & employee there's no way to switch between the 2 different user types
  • It can be work to get to a live person
  • The app is a little useless as an administrator
I think as a small business owner, this system gives peace of mind. When I'm onboarding an employee I can automatically integrate the process with Gmail and Quickbooks. I feel like they are always doing work in the background and I don't have to keep checking up on them or verifying the work that's been done.
October 08, 2021

Zenefits is top notch

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Zenefits is used across our whole organization. Our company saves time by having payroll, onboarding, timekeeping, 401K plans, and health benefits management all in one spot. Our employees can easily update their information for tax purposes and for health benefits information. They can view their paystub and access their W-2's online.
  • They provide payroll services
  • They provide time tracking services
  • They make adding and removing employees simple
  • Accessing the support contact feature
Our company uses Zenefits for its payroll service, onboarding and off-boarding features, time tracking, vacation request approvals, and healthcare benefits administration. It saves a lot of time to have all these services in one place. Their platform is simple to use and they have an extensive set of how-to articles to answer questions so you don't have to rely on reaching out to contact their support helpdesk.
Score 10 out of 10
Vetted Review
Verified User
We use Zenefits for payroll for employees and contingent workers. We also use it for performance tracking and time and attendance. This is our only HR software and it accomplishes everything we need in one place. The compliance library has also served as a nice place to go for templates when we need it.
  • Payroll for small businesses
  • Time tracking for employees
  • Mobile app that allows clock in/out
  • Customer service can be slow to respond
  • If your payroll situation is complex, should talk to them about it first
It is great for small businesses! This has allowed us to not hire an external HR person and we can get it all done. The resources they have in the HR compliance library are great!
Score 8 out of 10
Vetted Review
Verified User
Zenefits has helped us automate several internal people operations processes. We've digitized our onboarding process, our benefits enrollment and administration, time off, and our 401k. The amount of time we've saved has been tremendous. There are still drawbacks, namely that it can be hard to get in touch with their customer service team sometimes when there are issues to be resolved.
  • Time off management
  • payroll management
  • onboarding automation
  • help desk wait times
Zenefits is great for smaller orgs that need tools that are usually only available to larger organizations. They've made something that is truly helpful for small businesses and can make them operate like they have a full HR team.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Honestly, this was one of the best decisions we've made. It helps with compliance, and improving our current processes. We're only about 4 months in, but I can't see how we could continue managing HR without Zenefits. Onboarding was very simple and straight forward thanks to our Implementation Manager Sean and the Enablement Manager Amber. That process as a whole was new to me but made things easy. We love Zenefits.
  • Managing HR documents
  • Hiring
  • Payroll
  • Integrations with other software - Zoom and better integration with QBO
Zenefits is a great solution for managing 10+ people. I think smaller organizations than that could really get by some other way. Honestly, I can't think of many company scenarios that couldn't benefit though.
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