Overview
What is TriNet HR Platform?
Zenefits is a free, cloud-based core-HR platform. It primarily services small to mid-sized businesses and provides time management and benefits administration capabilities.
Product and customer service have badly degraded
Worst customer service. Zenefits will end up being a liability
Helped streamline our nonprofit operations
Support Needs Improvement, I Believe.
Zenefits Review
What Support?
Very user friendly software so you can focus on what counts!
Best payroll system
Overall Great Experience with Zenefits!
Zenefits!!
Zenefits is extremely user friendly
Zenefits is a Go to Product.
Great HR software, Easy to Use
Zenefits: I portal that fills all your HR needs
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Update personal information (131)2.323%
- View and generate pay and benefit information (125)2.121%
- Organization and location management (119)1.818%
- View company policy documentation (118)1.515%
Pricing
Essentials
$10
Growth
$20
Zen
$33
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $10 per month
Product Demos
TriNet HR Platform (Zenefits) Web app demo
Benefits Webinar - Getting Transparent | TriNet HR Platform (Zenefits)
Unlimited Payruns, So Easy | Webinar with TriNet HR Platform (Zenefits)
Payroll, yes it can be that easy! | Webinar with TriNet HR Platform (Zenefits)
How to securely save your COVID-19 vaccinations in TriNet HR Platform (Zenefits) | Product Demo
Automating user onboarding with TriNet HR Platform (Zenefits), OneLogin and more
Features
Human Resource Management
Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.
- 2.6Employee demographic data(108) Ratings
Administrators have the ability to enter detailed demographic data for each employee.
- 2.4Employment history(103) Ratings
Employment history is the ability to track previous positions held.
- 2.6Job profiles and administration(102) Ratings
Job profiles and descriptions can be created and edited.
- 2.6Workflow for transfers, promotions, pay raises, etc.(107) Ratings
Employee move workflow provides the ability to move employees to different positions and apply pay raises.
- 1.9Organizational charting(117) Ratings
Organizational charting is the ability to create hierarchical charts.
- 1.8Organization and location management(119) Ratings
Organization and location management allows employees to be managed across multiple geographical locations.
- 2.3Compliance data (COBRA, OSHA, etc.)(105) Ratings
Compliance capabilities ensure full compliance with federal workplace regulations by capturing required data in central database.
Payroll Management
Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.
- 2.3Pay calculation(100) Ratings
Pay calculation provides for computation of employee pay with state and federal deductions.
- 1.5Support for external payroll vendors(50) Ratings
Support for external payroll vendors is the ability to integrate with 3rd-party payroll services.
- 2.4Off-cycle/On-Demand payment(63) Ratings
Provide employees access to wages accrued during the pay period before the end of the pay cycle.
- 2.6Benefit plan administration(105) Ratings
Benefit plan administration is administration of health insurance plans and 401k plans, and other benefits.
- 2.3Direct deposit files(101) Ratings
Direct deposit is the ability to electronically transfer pay to an employee’s personal bank account.
- 2.1Salary revision and increment management(93) Ratings
Salary revision is the ability to modify individual employee pay.
- 2.4Reimbursement management(65) Ratings
Reimbursement management provides cash reimbursement for employee expenses related to business travel or other.
Leave and Attendance Management
Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.
- 2.1Approval workflow(113) Ratings
Approval workflow is the process for approving employee paid time-off requests.
- 1.7Balance details(111) Ratings
Balance details is automatic updating of paid time-off balance to reflect time taken.
- 1.6Annual carry-forward and encashment(92) Ratings
Annual carry-forward and encashment enables unused paid time-off days to be carried forward to new year, or paid in cash.
Employee Self Service
Employee portal allowing employees to view and update their personal information.
- 2.1View and generate pay and benefit information(125) Ratings
Employees can view pay and benefit data and print pay stubs.
- 2.3Update personal information(131) Ratings
Employees can update personal profile with change of address, dependents, or other personal data.
- 1.5View company policy documentation(118) Ratings
Employees can review company handbook, and corporate policy documents.
- 1.3Employee recognition(63) Ratings
thank a team member
- 2.2View job history(101) Ratings
Employees can view all positions held at the company.
Asset Management
Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.
- 1.1Tracking of all physical assets(22) Ratings
Tracking of track laptops, pagers, phones, and other company equipment.
HR Reporting
Pre-built and custom reports, and integration with external data.
- 1.4Report builder(100) Ratings
Report builder allows custom reports to be created using a GUI.
- 1.4Pre-built reports(102) Ratings
Pre-built reports is the provision of a variety of canned reports on employee retention, and other key metrics.
- 1.3Ability to combine HR data with external data(64) Ratings
Ability to bring data from external systems like CRM and combine with HR data.
Onboarding
Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.
- 5New hire portal(110) Ratings
New hire portal eliminates printing and mailing with a personalized portal of all required reading, corporate information, and all forms and other paperwork, online.
- 4.2Manager tracking tools(90) Ratings
Tracking tools allow hiring managers to check status on individual hires for all onboarding activities.
Performance and Goals
Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.
- 8.4Corporate goal setting(37) Ratings
Corporate goal setting is the ability to define corporate goals, and/or vision statements in the system.
- 8.4Individual goal setting(40) Ratings
Individual goal setting is the ability to define individual goals that align to organizational and subordinate goals.
- 8.3Line-of sight-visibility(35) Ratings
Line-of-sight visibility is the provision of line-of sight visibility for each goal to see how goals support overall corporate objectives.
- 8.4Performance tracking(37) Ratings
Performance tracking allows managers to track individual progress against goals as a component of overall performance.
Performance Management
Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.
- 1.3Performance plans(54) Ratings
Supervisors have ability to build individual performance plans including, goals, competencies, etc..
- 1.3Performance improvement plans(51) Ratings
Supervisors can track disciplinary actions such as performance improvement plans.
- 2.2Review status tracking(52) Ratings
Supervisors can monitor and track review status completion with dashboard showing milestones and status.
- 1.3Review reminders(52) Ratings
System can generate reminders to ensure review completion timeliness.
- 1.3Multiple review frequency(48) Ratings
System supports multiple review types including annual, quarterly mid-year and anniversary reviews.
Succession Planning
Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.
- 7.5Create succession plans/pools(20) Ratings
Managers can create and manage pools of potentially high-performing individuals.
- 7.5Candidate ranking(21) Ratings
Candidate readiness for key business positions can be ranked and assessed.
- 7.5Candidate search(23) Ratings
Candidate search provides search capabilities for potential candidates based on attribute or other profile data.
- 7.6Candidate development(22) Ratings
Candidate development is the ability to assign learning and development goals.
Recruiting / ATS
Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.
- 7.4Job Requisition Management(20) Ratings
Job Requisition Management – Job requisition management is the ability to create jobs quickly and easily
- 7.4Company Website Posting(15) Ratings
Software allows postings to be displayed on the company website
- 7.5Publish to Social Media(14) Ratings
Software provides ability to publish postings to social media sites
- 7.6Job Search Site Posting(16) Ratings
Software provides ability to publish postings to top job search sites
- 7.5Duplicate Candidate Prevention(18) Ratings
Duplicate candidate prevention prevents candidates already in the system from being added
- 7.4Applicant Tracking(17) Ratings
Applicant tracking allows recruiters to assign applicants to various stages so others can see status at a glance
- 7.6Notifications and Alerts(22) Ratings
Notifications and reminders inform you of tasks to be completed
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is TriNet HR Platform?
TriNet HR Platform Screenshots
TriNet HR Platform Videos
TriNet HR Platform Integrations
TriNet HR Platform Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android, Mobile Web |
Supported Languages | English |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(225)Attribute Ratings
- 8.5Likelihood to Renew11 ratings
- 9.1Availability4 ratings
- 8.5Performance4 ratings
- 8.9Usability32 ratings
- 8.8Support Rating42 ratings
- 9.1Implementation Rating4 ratings
- 8.8Configurability4 ratings
- 8.9Product Scalability4 ratings
- 9.1Ease of integration3 ratings
- 8.9Vendor pre-sale4 ratings
- 8.9Vendor post-sale4 ratings
Reviews
(51-75 of 141)Low cost, all in one solution
- Automation
- User friendly
- Great Visibility
- Pricing structure for tiers
- Better support
- Account checkins
A great people management tool!
- Ease of use
- Customer service
- Website design
- Time & Attendance app (the old user interface was easier to use)
Great Payroll Platform
- templates
- onboarding
- payroll
- response time for questions
Awesome HR and Payroll Platform for Small Businesses!
- Ease of use
- Helpful online resources
- Easy to coordinate with other platforms
- Phone customer service wait times
- Chat customer service wait times
Zenefits is quite zeneficial for our employees
- Process our Quarterly Taxes.
- Process our unemployment rates.
- Sends reminders and inform employees of any time changes in payroll.
- Limit one office device solely used for clocking in and out.
- Or for employees' personal device to be tracked upon Wi-Fi connection as a clock in/out.
- For the system to automatically let the team know someone's PTO has been approved, so that our Part-Time employee can take their spot.
Zenefits or nothing
- Time cards
- Benefits
- Pay stubs
- Time off requests
- Sometimes it lags and takes its time loading when trying to clock back in in a rush
- Should make it to where you can submit an error with your time card so you don't have to reach out to your manager every time
- Maybe an automated clock in/out system if you take your lunches at [the] same time every day
Zenefits is a great HR and employee management tool
- Tracks time worked
- Tracks time off
- Manages performance reviews
- Tracks employee demographics and data
- I'd like to see notifications when employees make changes to their information
- Some of the app integrations could improve; but overall are pretty good
DO NOT USE
- Integrates with Benefits
- App is very user friendly
- Some tasks are automated
- ZERO support
- Implementation was terrible
- Training resources are available but hard to find what you're looking for
- ZERO communication efforts
- 7 day lead time for payroll
- Easy to use and navigate for employees, managers and administrators
- Lower costs compared to other services
- Horrible customer service [I feel] that was so bad it caused us to cancel our service
- [In my experience] Constant payroll errors and discrepancies
- Several issues with W-2s that were not even corrected until after the filing deadline
We used Zenefits for over two years. The product itself is great and what enticed us to sign up for the service. Unfortunately, [in my experience] the service had so many issues we recently canceled our contract and moved to a different service entirely.
We would have consistent payroll issues where there were discrepancies in the payroll reports and the bank transactions almost every pay run. The customer service [I feel] is HORRIBLE; honestly one of the worst customer service experiences I've ever had. What ultimately caused us to cancel is we had several issues with the 2020 W-2s posted. I submitted the support cases (3 cases) in January/February. I followed up at least every 1-2 weeks. Radio silence. Any time I would talk to a representative on chat, they would say it's a super busy time of year and someone would reach out soon.
No one contacted me regarding the cases until the middle of APRIL, after submitting the cases over 2 months ago. Then they waited until the very last business day (5/14) before the extended filing deadline (5/17) to resolve 2 out of 3 cases. Our 3rd case is STILL OPEN for the W-2 correction (it is June 15). I have followed up on this 3rd case every week and received ZERO response back from customer service. This employee had to file for an extension and is still not able to file his taxes because of Zenefits' unprofessional handling of THEIR MISTAKE on the W-2.
If this is how Zenefits handles something as important as a W-2, [in my experience] you should not sign up for this service. Do not waste your time with Zenefits. Even though it is cheaper, [I feel] it is not worth the endless hours wasted addressing the non-stop issues with the service.
Avoid Zenefits!
Zenefits Review
- Zenefits has a great IDEA
- The sales process was responsive and friendly
- Support doesn't exist once you are a customer
- Tax team has a 3-6 month response time
- Poor Menu/Navigation structure
- Fails to pay taxes on time, results in delinquency notices and fees
- Glitchy UI, sometimes you need to wait a day or two for a section to work again
- Feels like a perpetual beta product, nothing polished about it
Pretty Great - They're Still Improving
- The layout is seamless and easy - visually appealing
- Offering friendly customer service and finding an answer for you every time you call/contact
- HR Education / Club Zen
- 401k integration with more companies
- My Aflac deductions are in crazy weird classifications like commuter benefits because there aren't enough classes
A simple HR Management tool, especially great for startups
- Templated Letters
- Easy PTO Request System
- Company Calendar
- Mobile App UX
Great tool for both employees and management!
- Onboarding
- Organization of departments and personnel
- Tracking of employee/management tasks
- Integration of timekeeping and payroll from other platforms
Zenefits: Best bang for your buck 2020
- Detailed org charts
- All-in-one solution for benefit info
- User friendly
- I can't think of anything I don't like or that needs improvement.
Easy to use, awesome features
- Easy to use.
- App feature.
- Simple and beautiful design.
- Surveys can be glitchy.
Easy Software and Easily Managed. Does your job for you!
- Payroll.
- Onboarding new hires.
- Benefits administration.
- Day off requests.
- Generating reports.
- Adding features to the app.
- Automated services.
Great all-in-one HR software!
We are using Zenefits as our all-in-one HR and payroll software across our entire company. It greatly simplifies HR for us by having multiple tools, integrations, and is easy to use. As a smaller company without a separate HR dept, this has been a lifesaver for us.
- Combining multiple tools/uses into one software
- Easy to set up and use
- Lots of integrations
- Support is a little bit tricky - they always get back, but isn't the most intuitive support as you have to go through a list of preset options for what you are wanting to contact them about
- No support for 9/80 schedule (every other Friday off)
Zenefits is the way to go!
- New Hires
- Clocking in and out
- Benefits
- Employee information
- They should have a chat room where you could message an employee to enter their time!
Human Resources for Dummies!
- Payroll integration with time clock and PTO
- Time clock management that can be accessed by PC or mobile app
- PTO reconciliation that can be separated by category
- Website response time is frustrating at times
- Help center is difficult to navigate
Very broad offerings a la carte & reasonably priced
- Customer service
- Breadth of offerings
- Cost
- Good user experience
- Strong business intelligence reporting
- Great mobile app for employees to use on smart phones
- Very thorough employee records in a highly organized fashion
- Just takes some time to get used to knowing where everything is in the software
- Breadth of offerings could be overwhelming for smaller businesses which might prefer a PEO
- The app doesn't all you to work on admin tasks; only personal tasks
Save time & money - Streamline your HR!
- Zenefits provides EVERYTHING we need in one intuitive online portal... it handles the entire employee life line - from offer letters, hiring, onboarding, payroll, benefits administration, and termination.
- My favorite feature is the hiring process - it allows the employee to handle the data entry to start their employee folder and upload their I-9 verification docs and all I have to do is cross verify the documents on their first day. So streamlined and private - for both employee and HR.
- Running payroll is automated and simple... allowing me to focus on specific adjustments and changes only.
- I wish their customer service was more accessible by phone. It's mostly an online format (live chat or email) but sometimes a good ol' fashioned phone call would be more efficient than typing out issues.
Great Software/Okay Support
- Onboarding.
- Org chart reporting.
- Benefits admin.
- Payroll.
- Partner integrations.
Long time customer of Zenefits
- Intuitive reporting.
- Ease of use for employees.
- Listening to customers asking for enhancements.
- PTO calendars.
- Help desk for payroll issues (especially tax related ones) takes forever. A phone conversation would be much preferred.
- We had a hard time splitting our labor force into different fields to easily integrate into our GL.
- GL and QBO integration too complicated.
- Payroll tax does not extend down to county level for the states that require this.
Excellent product!
- End to end solution.
- Integration.
- Simple to use.
- Different pricing for smaller teams.