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TriNet HR Platform

TriNet HR Platform
Formerly TriNet Zenefits

Overview

What is TriNet HR Platform?

Zenefits is a free, cloud-based core-HR platform. It primarily services small to mid-sized businesses and provides time management and benefits administration capabilities.

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Recent Reviews

Zenefits Review

1 out of 10
April 29, 2022
We are a small company that had yearly subscription. Signed up in April,2021, transitioned over 2 months and decided to discontinue using …
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What Support?

3 out of 10
March 11, 2022
We use (yes, I am a current customer) it as our all-encompassing HR platform. Their support team and turnaround time on issues are …
Continue reading

Best payroll system

10 out of 10
November 13, 2021
Incentivized
We use Zenefits for Onboaring/offboarding, payroll, benefits, PTO, HR, etc. Every employee uses zenefits for their pay and PTO. …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 48 features
  • Update personal information (131)
    2.3
    23%
  • View and generate pay and benefit information (125)
    2.1
    21%
  • Organization and location management (119)
    1.8
    18%
  • View company policy documentation (118)
    1.4
    14%
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Pricing

View all pricing

Essentials

$10

Cloud
per month per employee

Growth

$20

Cloud
per month per employee

Zen

$33

Cloud
per month per employee

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.trinet.com/solutions/hr…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $10 per month
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Product Demos

TriNet HR Platform (Zenefits) Web app demo

YouTube

Benefits Webinar - Getting Transparent | TriNet HR Platform (Zenefits)

YouTube

Unlimited Payruns, So Easy | Webinar with TriNet HR Platform (Zenefits)

YouTube

Payroll, yes it can be that easy! | Webinar with TriNet HR Platform (Zenefits)

YouTube

How to securely save your COVID-19 vaccinations in TriNet HR Platform (Zenefits) | Product Demo

YouTube

Automating user onboarding with TriNet HR Platform (Zenefits), OneLogin and more

YouTube
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Features

Human Resource Management

Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.

2.3
Avg 7.8

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

2.2
Avg 8.0

Leave and Attendance Management

Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.

1.8
Avg 8.1

Employee Self Service

Employee portal allowing employees to view and update their personal information.

1.9
Avg 8.1

Asset Management

Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.

1.1
Avg 7.7

HR Reporting

Pre-built and custom reports, and integration with external data.

1.4
Avg 7.6

Onboarding

Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.

4.6
Avg 8.0

Performance and Goals

Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.

8.4
Avg 8.1

Performance Management

Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.

1.5
Avg 7.9

Succession Planning

Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.

7.5
Avg 7.9

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

7.5
Avg 7.7
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Product Details

What is TriNet HR Platform?

TriNet HR Platform (formerly Zenefits) is a SaaS cloud-based human resources platform that, according to the vendor, helps more than 11,000 small and mid-sized companies empower their workforce, manage change, and stay compliant. The Platform aims to deliver a comprehensive, intuitive HR experience. TriNet's HR, Benefits, Payroll and Performance apps combine with advisory services and tightly integrated partner apps to help companies simplify HR administration – reducing paperwork and complexity.

TriNet HR Platform Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of HR ManagementScreenshot of HR ManagementScreenshot of HR ManagementScreenshot of Benefits AdminScreenshot of Benefits AdminScreenshot of PayrollScreenshot of PayrollScreenshot of PayrollScreenshot of Payroll

TriNet HR Platform Videos

The TriNet HR Platform (Zenefits) Mobile App
How This Tile Company Improved Employee Experience with TriNet HR Platform (Zenefits)
How an Arizona Marketing Agency Uses TriNet HR Platform (Zenefits) to Gain an Edge in Efficiency

TriNet HR Platform Competitors

TriNet HR Platform Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported LanguagesEnglish

Frequently Asked Questions

Zenefits is a free, cloud-based core-HR platform. It primarily services small to mid-sized businesses and provides time management and benefits administration capabilities.

TriNet HR Platform starts at $10.

Namely, Gusto, and BambooHR are common alternatives for TriNet HR Platform.

Reviewers rate Individual goal setting and Performance tracking highest, with a score of 8.4.

The most common users of TriNet HR Platform are from Small Businesses (1-50 employees).
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Comparisons

View all alternatives
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Reviews and Ratings

(225)

Attribute Ratings

Reviews

(1-25 of 74)
Companies can't remove reviews or game the system. Here's why
Score 3 out of 10
Vetted Review
Verified User
Zenefits still runs payroll with reasonable success and fluidity, but in my opinion, the company, on the whole, has gone downhill. The product is stagnant and still lacks key features like support for R&D tax credits. In my experience, the customer service has gotten horrible; we transitioned to Gusto, and multiple Zenefits employees assured us our Q3 taxes would be refunded (not sent to the government)... of course, they were wrong and misled us into double paying our taxes. I would NOT recommend the product at this point.
  • Automated payroll
  • Customer service
  • Offboarding
  • Product velocity
  • Helping small businesses
At this point, it's best suited for convincing me to go to Gusto.
Score 1 out of 10
Vetted Review
Verified User
We implemented Zenefits for our HR administration, Payroll, and used their 401k integration.
  • Ignoring your emails
  • Messing up taxes
  • Answering customers
  • Responding to emails
Zenefits might be good for a small company with a few employees. We did have issues with their customer service. We ended up leaving Zenefits because of it. Zenefits has refused to help us with a tax issue. Zenefits filed our taxes, and we got a letter stating there was a discrepancy. Today marks over 300 days since Zenefits acknowledged they received the letter from the IRS, but it is still unresolved. I haven't even been able to get a response from them. They do not have a phone number to call, and I have since sent emails weekly for 7 weeks, and no one will respond to my emails. This company is beyond frustrating.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Zenefits is primarily used for payroll management and processing, issuing year-end tax documents to staff and contractors, HR and onboarding documents, and management / tracking of PTO. It is used for all staff (and, gradually, all contractors) across our whole organization. Previously, we used a 3rd party accounting firm for payroll, and streamlining it with Zenefits has saved time and reduced errors.
  • Payroll processing
  • Issuing year-end tax documents
  • Vacation tracking for employees that are less than 1 FTE is a little tricky -- required more manual math on my end than I would have ideally liked
  • Customer service can be a little slow to respond when we submit a ticket about an issue
As a nonprofit organization, we always have to be mindful of operating expenses. With Zenefits, it seemed like a big expense at first, but the amount of time I have saved on dealing with HR / onboarding and payroll processing has far outweighed the cost for our organization. It's also especially helpful at tax time when I have a bunch of contractors that I need to issue 1099s for. I think for small organizations of just a few people, it probably has more functionality than what you need, but once your payroll is over 10-15 people, and/or you have a lot of short-term staff, staff with irregular hours, etc. it is really helpful.
March 11, 2022

What Support?

Score 3 out of 10
Vetted Review
Verified User
We use (yes, I am a current customer) it as our all-encompassing HR platform. Their support team and turnaround time on issues are absolutely horrible in my opinion. HORRIBLE! If you are considering Zenefits, I would look at Gusto or another saas platform. I have had to sit on hold for 45 mins to up to an hour or more just to talk to a support human. If you send your question via email - in my experience, it could be up to a week before you get an answer and usually, they send you a help link. If I could attach print screens to show my hold time for support issues, I would! It is beyond frustrating!
  • Submitting payroll is super user-friendly (just cross your fingers you don't have an issue).
  • The mobile app is great.
  • Support team response time
  • Train the support team so they know how the heck to fix/support issues
  • Have the support team actually answer the phone
  • Have the support team respond at all!
The mobile app platform is user-friendly for sure. If you need to contact the support team - from my experience, you will wait and wait, and then you will not get a resolution until days later, if at all.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Zenefits has been an excellent platform. We utlilize it for all onboarding, time off management, benefits management, and it syncs with our payroll platform. In most uses it has been extremely user friendly and a pleasure to work with. This year I did have a few challenges with setting up vacation rules and it was difficult to reach a live agent as you have to go through several screens to get to the point where they will connect you with an agent. At that point the agent was very helpful and assisted me with great professionalism!
  • Manage new hires
  • Track time off
  • Onboarding
  • Live customer service access
It is very user friendly and is most cases functions extremely well.
November 13, 2021

Best payroll system

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Zenefits for Onboaring/offboarding, payroll, benefits, PTO, HR, etc. Every employee uses zenefits for their pay and PTO. Administrators and operations staff use it for all applications. Personally I use it most frequently for payroll. Having close to 300 employees can make it a challenging task, but the software is so user friendly that uploading it all is a breeze and then all deductions, contributions, taxes, etc. is taken care of from there.
  • Payroll
  • PTO
  • Benefits
  • Paystubs should be available to view from the employees profile
  • Rehiring a terminated employee shouldn't require calling the company
Zenefits is really great for running payroll, documenting employee information, PTO balances and requests, and benefits.
November 12, 2021

Zenefits!!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Zenefits for payroll and insurance purposes. It works very very well for what we use it for. I clock in and out using the mobile app every day and love the convenience of it. Also, whenever I have any insurance or benefits questions I know I can find the resources I need and where I need to find them.
  • New insurance information is easy to access
  • Clocking in and out is very easy
  • Very secure and user friendly
  • Take a picture when you clock in and out from phone
  • Accessing third party information
I am traveling a lot for work and it is very easy to clock in and out from my cell phone. I love finding all of my personal information in one place, I can find my time off requests, pay stubs, and insurance info all in one convenient spot. They always ask for some security feature to access which is very nice.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I am an employee who uses Zenefits and it was a great experience. The platform was very user-friendly and easy to navigate. WE used Zenefits as our whole organization and it addressed all of our HR needs. <br><br>I would suggest using Zenefits for anyone looking for a new platform.
  • User Interface
  • Easy Navigation
  • Easy to maintain and keep track of all needs.
  • Support
I was needing to find my benefits from my company and had no clue what I had and Zenefits with it's easy navigation, I was able to find my way to the correct section.
November 08, 2021

Highly recommend Zenefits

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Zenefits is used to manage our companies daily time keeping, employee time off and insurance benefits.
  • Time keeping
  • Personal Time off
  • Insurance Benefits
  • Direct link to personal insurance card
  • Allow employees to directly edit missed time punches
It is an easy-to-use, one-stop app that embodies many different HR/Payroll components. It cuts down on unnecessary conversations with said departments because it gives employee's a transparent view of hours worked, PTO and insurance benefits.
November 03, 2021

Zenefits is Great!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Our entire company is using Zenefits for multiple functions. It has a wide variety of capabilities and is user-friendly for everyone. I also used this platform in my previous job and it's great to use every time. I'm not very tech-savvy in this new digital age. This gives me the peace of mind and tools to access all my needs within the workplace. Great platform!
  • Insurance Benefits
  • Payroll
  • Requesting time off
  • News Updates
  • Customer Service Poral
  • More Tools
Zenefits is a great platform that has many aspects of employee needs in one place. It makes it easy to see pay stubs, edit personal information, see tax information, and even request time off. It keeps the employees in mind, making this very useful for the workers. Has everything that is important to use in one place. Also, it being super easy to use, I would recommend this to any colleague.
November 01, 2021

Zenefits is a time saver

Mi-Hyen Valdez | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Zenefits is amazing! The integration and use of the site are very easy. The dashboard is very user-friendly and our employees love using it. All the add on such as payroll, benefits and time clock have made managing our rapidly growing company very easy. Would recommend Zenefits for all HR needs!
  • Integrating employee information from other payroll providers easy
  • Has great reporting to keep track of payroll and benefits
  • Has easy timeclock and PTO integration for tracking hours
  • Faster customer service response
  • Integration with more 3rd party apps
  • Easier employee garnishment tracking
Zenefits has a great payroll and timeclock system. The approval process for submitting hours and editing is easy and leaves very little room for errors. Being able to track where our employees are logging in from during this pandemic has been a great help.
October 21, 2021

10 Stars

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Zenefits is used in our company for our payment information, health insurance, and org chart. Employment history and Super simple and easy to use as a reference. I love the ease of access through the mobile app. Very convenient especially if you are not in front of your computer all the time. Thanks!
  • responsive
  • accurate
  • great newsletters
  • No complaints
Great for Payroll, health benefit information, org chart, employee info. History and new changes that need to be made. Super accessible and easy to use. People in customer service and chats are very helpful.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Zenefits to process payroll and all aspects associated with payroll and payroll taxes. I use the platform to run all the necessary payroll reports needed by ownership. They handle the required tax filings.
  • Communicates well with reminders when tasks are required to be completed.
  • Process payroll bi-monthly
  • Keeps track of employee time and paid time off
  • The wait times to speak with a customer service representative was longer than expected.
Zenefits is a great payroll processing option for any size company.
October 14, 2021

Zenefits Review

Score 10 out of 10
Vetted Review
Verified User
Incentivized
The system is easy to use and offers an app for your phone. My employees are able to track their time correctly, do their time off, and see paycheck and benefits information directly on their phone. The application is great for onboarding and is user friendly so my employees have no problem updating their tax, address, and other vital information! I highly recommend Zenefits!
  • Onboarding
  • Payroll
  • Time Tracking
  • Time Off
  • Reporting
  • Customer Support is small and has long wait times to talk to a representative
The system allows for all online onboarding allowing us to utilize the system for hiring during COVID. Employees are able to update their own information for banking, taxes, and addresses, which reduces paper and frees up human resources by reducing task-based functions.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We've been using Zenefits for 3+ years and considering we don't have a dedicated HR person in the office, it's made HR and benefits administration really easy. Employees are generally happy with how easy the website is to use and as an administrator, everything feels intuitive and easy to use as well!
  • Easy to use
  • Wide range of offerings
  • Reasonable price
  • Faster customer response time
It's easy to use for a small organization like us!
Lisa Scrivner, MS, BCC | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Our organization uses Zenefits for payroll, including time and attendance and processing time off requests. Additionally, we use it for all human resources management functions - hiring, onboarding, terminations, and benefits enrollment. It has streamlined our HR processes and enhanced our ability to handle HR issues through a digital platform. No more shuffling paper for requests and approvals of basic human resource functions. It is a great value for small organizations.
  • payroll processing
  • time off requests and approvals
  • time and attendance for hourly employees
  • dedicated customer service rep
Reasonably priced solution for small organizations.
Sirena Carnevale | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Zenefits makes it easy for my entire team to enter their hours into the portal and view their paystubs. On the management end, we were able to add an offer letter template, a handbook and also have the ability to pull reports from the portal. It is very easy to navigate and the cost is low compared to other payroll companies.
  • offer letter template
  • enter own hours for review each week
  • ability to download payroll reports
  • cost effective
  • Wish list that costs would remain the same each year but I understand the nominal increases.
This is a great platform for smaller businesses. Zenefits offers ease of use and builds in many functions that larger payroll services offer.
And the cost is lower than the larger payroll services.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
When we were considering HR software back in 2015, we set up demos and reviewed many different options, but based upon the needs of our company Zenefits was the best choice. It was a seamless and easy transition once we made the switch. We were able to set up and customize Zenefits so we could accomplish what we need to with the platform. Using the Zenefits platform for our hiring and onboarding has allowed us to streamline our hiring process which was especially helpful during the peak of Covid when having to hire employees while working remotely. The ability to customize in Zenefits was a huge plus for us as a staffing company because of the differing needs of our clients. Zenefits makes it easy if we need to update or change any of the documents that are used for onboarding our new hires. The benefits management available through Zenefits has also been a great tool for a business like ours. It is a very simple process to review available plans and options for the upcoming year and to collect important information from our employees during open enrollment. Our company has changed from where we were in 2015 and using Zenefits has allowed us to easily adapt. If you are a small or medium-sized business that struggles with HR issues like hiring and onboarding, benefits and record management, or compliance, I would recommend looking into how Zenefits can benefit you and your company.
  • Hiring & Onboarding - Makes it easy for us and our employees to complete employment paperwork and onboarding documents
  • Benefits Management - The benefits management available through Zenefits is helpful for us a company by collecting proposals and presenting options available to us as an employer. It also makes it easier on us to complete open enrollment.
  • Reports - The ability to run reports for EEOC and weekly reports helps us in compiling data for many different things that we need to accomplish.
  • Customer Service - When having a technical issue I wish it was easy to speak with someone to get it resolved. It seems like the process is slow is needs to go through too many stages.
  • Relay of Information to Benefits Providers - When employees are terminated in Zenefits it usually takes a few months for that to be reflected on our statements from our benefits providers.
  • Signature Box for Onboarding - We have many of our candidates/employees say it would be much easier if they could create their signature just 1 time and then add it to each document, similar to DocuSign, which needs a signature versus having to sign everything separately,
We were able to set up and customize Zenefits so we could accomplish what we need to with the platform. Using the Zenefits platform for our hiring and onboarding has allowed us to streamline our hiring process which was especially helpful during the peak of Covid when having to hire employees while working remotely. The ability to customize in Zenefits was a huge plus for us as a staffing company because of the differing needs of our clients. Zenefits makes it easy if we need to update or change any of the documents that are used for onboarding our new hires. The benefits management available through Zenefits has also been a great tool for a business like ours. It is a very simple process to review available plans and options for the upcoming year and to collect important information from our employees during open enrollment.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We have been with Zenefits for several years and utilize several different modules. I love having everything in one place! We use Performance Management, Time and Attendance, Hiring, Payroll, and our benefits are administered by our own Broker and they like the software capabilities as well. Our 401K plan is also integrated!
  • Payroll
  • Time and Attendance for hourly employees
  • Performance Management
  • Integrating apps
  • Customer Service wait times can be frustrating
Great for small for midsize businesses who want everything in one place. Great, ease of use for employees who have their own portal as well. Very user-friendly.
October 08, 2021

HR & Payroll Made Simple

Patti Gates | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I am the HR Lead for a start up company which means everything is from scratch! Zenefits has helped make our HR and Payroll processes simple and efficient. Even when I forget a step because I wear multiple hats, they never fail to send me reminders to ensure we are successful and compliant with all processes. Always a great experience!
  • Payroll
  • Onboarding
  • Customer Service
  • Call hold times
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Across the whole organization, from full-time hires, part-time hires, to company-paid temps. Easy function to set up new profiles from ATS Lever integration.
  • Good customer service
  • Easy to use platform
  • all-in-one platform
  • Org chart that encompasses more than one entity
  • Revert back to the old time-sheet functionality
  • When adding new hires, unable to set them up with a project code automatically
Overall, I have no issues with implementing Zenefits, managing teams on the platform and adding/removing users to the company account.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Zenefits is a payroll and HR solution.
  • Payroll runs
  • Employee directory
  • Payroll taxes
  • Integrate with Principal for 401k contributions
  • Cleaner payroll reports to reconcile to cash coming out of payroll bank account
Zenefits is a terrific payroll and HR option for smaller businesses

We have been a customer for 6 years and are consistently pleased with the services provided by Zenefits. They also are reasonably priced, which makes it even better. We have grown from 18 to 41 employees during this time period without a hiccup.

Zenefits continues to be the best choice for our business.
October 08, 2021

Good Service

Score 10 out of 10
Vetted Review
Verified User
Incentivized
They've helped take the headache out of our HR and payroll needs for the entire organization. Simple interface to understand and easy to use. Helped us save a lot of time internally by automating tasks. Payroll is generated automatically every couple of weeks, and tasks like PTO and insurance signups are very simple.
  • Respond to questions
  • Competitive pricing
  • Easy to understand interface
  • None
It is very well suited for our small company of about 40 employees. It's a reasonably priced option that gives us the option to have a mostly automated HR and payroll solution. I don't know about a larger company though in terms of what needs they have vs a small one.
October 08, 2021

Big Fans of Zenefits

Christian Slack | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

We have been a Zenefits customer for over 7 years now. When we started using Zenefits in 2014, we leveraged Zenefits as our primary HRIS system to send offer letters, onboard new employees, track time off, select benefits, and integrate with our payroll provider, QuickBooks Online Payroll.

As Zenefits launched its Zenefits Payroll product, we transitioned from QuickBooks Online Payroll to Zenefits at the beginning of 2020 to provide our employees with one powerful app to view their paystubs, request time off, view their benefits information, manage their pre-tax spending accounts, and look up contact information of their fellow team members. By having everything in one place for our employees in Zenefits (both online and in the mobile app), we were able to dramatically reduce the amount of questions from our employees and in turn improve our employee experience.

We’ve relied heavily on Zenefits to scale our business by helping us to be more effective and efficient in engaging and interacting with our employees. Since I joined Boomtown, we have increased our headcount by 5x – and thanks to Zenefits, we haven’t had to add any People Ops headcount to manage that growth.


  • Payroll services in all 50 states, including payroll tax filings
  • Integrations with tools like QuickBooks, Google Workspace, Slack, and Human Interest (401(k))
  • Simple yet powerful mobile app for employees to access information including paystubs, benefits, and time off requests
  • Streamlined admin portal for People Ops professionals
  • Customer service response times are sometimes slow but are improving
  • QuickBooks integration could be improved to include employee and department (class) level information
  • Ability to clone templates in the Hiring section of the app
Zenefits is well suited for companies of all sizes, and especially fast-growing businesses who are looking to efficiently scaling their People Operations function while also providing an exceptional experience to your employees and contractors.
October 08, 2021

No experience necessary

Score 10 out of 10
Vetted Review
Verified User
Incentivized
I am the administrator and use it to run our payroll and pay our taxes. It has been great. I don't have a background in any of this and when I first started using it every time I reached out with questions I got great assistance, and I still do. I feel secure and confident using it for our company.
  • paying the quarterly payroll taxes
  • being able to pull up reports to file year end taxes
  • being able to hire and pay people
  • customer service is great!
  • the response time could be a bit better at times
  • I would like to be able to speak with a person more frequently, I am just that way
  • I sometimes have a hard time finding what I need
I find it very well suited for a company that has fewer people and doesn't have the budget to hire outside help for payroll, etc. I have found it to be more cost-effective than hiring a bookkeeper to do this.
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