Skip to main content
TrustRadius
TriNet HR Platform

TriNet HR Platform
Formerly TriNet Zenefits

Overview

What is TriNet HR Platform?

Zenefits is a free, cloud-based core-HR platform. It primarily services small to mid-sized businesses and provides time management and benefits administration capabilities.

Read more
Recent Reviews

Zenefits Review

1 out of 10
April 29, 2022
We are a small company that had yearly subscription. Signed up in April,2021, transitioned over 2 months and decided to discontinue using …
Continue reading

What Support?

3 out of 10
March 11, 2022
We use (yes, I am a current customer) it as our all-encompassing HR platform. Their support team and turnaround time on issues are …
Continue reading

Best payroll system

10 out of 10
November 13, 2021
Incentivized
We use Zenefits for Onboaring/offboarding, payroll, benefits, PTO, HR, etc. Every employee uses zenefits for their pay and PTO. …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 48 features
  • Update personal information (131)
    2.3
    23%
  • View and generate pay and benefit information (125)
    2.1
    21%
  • Organization and location management (119)
    1.8
    18%
  • View company policy documentation (118)
    1.4
    14%
Return to navigation

Pricing

View all pricing

Essentials

$10

Cloud
per month per employee

Growth

$20

Cloud
per month per employee

Zen

$33

Cloud
per month per employee

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.trinet.com/solutions/hr…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $10 per month
Return to navigation

Product Demos

TriNet HR Platform (Zenefits) Web app demo

YouTube

Benefits Webinar - Getting Transparent | TriNet HR Platform (Zenefits)

YouTube

Unlimited Payruns, So Easy | Webinar with TriNet HR Platform (Zenefits)

YouTube

Payroll, yes it can be that easy! | Webinar with TriNet HR Platform (Zenefits)

YouTube

How to securely save your COVID-19 vaccinations in TriNet HR Platform (Zenefits) | Product Demo

YouTube

Automating user onboarding with TriNet HR Platform (Zenefits), OneLogin and more

YouTube
Return to navigation

Features

Human Resource Management

Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.

2.3
Avg 7.8

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

2.2
Avg 8.0

Leave and Attendance Management

Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.

1.8
Avg 8.1

Employee Self Service

Employee portal allowing employees to view and update their personal information.

1.9
Avg 8.1

Asset Management

Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.

1.1
Avg 7.7

HR Reporting

Pre-built and custom reports, and integration with external data.

1.4
Avg 7.6

Onboarding

Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.

4.6
Avg 8.0

Performance and Goals

Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.

8.4
Avg 8.1

Performance Management

Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.

1.5
Avg 7.9

Succession Planning

Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.

7.5
Avg 7.9

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

7.5
Avg 7.7
Return to navigation

Product Details

What is TriNet HR Platform?

TriNet HR Platform (formerly Zenefits) is a SaaS cloud-based human resources platform that, according to the vendor, helps more than 11,000 small and mid-sized companies empower their workforce, manage change, and stay compliant. The Platform aims to deliver a comprehensive, intuitive HR experience. TriNet's HR, Benefits, Payroll and Performance apps combine with advisory services and tightly integrated partner apps to help companies simplify HR administration – reducing paperwork and complexity.

TriNet HR Platform Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of HR ManagementScreenshot of HR ManagementScreenshot of HR ManagementScreenshot of Benefits AdminScreenshot of Benefits AdminScreenshot of PayrollScreenshot of PayrollScreenshot of PayrollScreenshot of Payroll

TriNet HR Platform Videos

The TriNet HR Platform (Zenefits) Mobile App
How This Tile Company Improved Employee Experience with TriNet HR Platform (Zenefits)
How an Arizona Marketing Agency Uses TriNet HR Platform (Zenefits) to Gain an Edge in Efficiency

TriNet HR Platform Competitors

TriNet HR Platform Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported LanguagesEnglish

Frequently Asked Questions

Zenefits is a free, cloud-based core-HR platform. It primarily services small to mid-sized businesses and provides time management and benefits administration capabilities.

TriNet HR Platform starts at $10.

Namely, Gusto, and BambooHR are common alternatives for TriNet HR Platform.

Reviewers rate Individual goal setting and Performance tracking highest, with a score of 8.4.

The most common users of TriNet HR Platform are from Mid-sized Companies (51-1,000 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(225)

Attribute Ratings

Reviews

(1-25 of 42)
Companies can't remove reviews or game the system. Here's why
November 08, 2021

Highly recommend Zenefits

Score 10 out of 10
Vetted Review
Verified User
Incentivized
The support we receive from Zenefits is great. Whether it is an internal issue with time keeping, or just tracking down individual insurance cards, Zenefits always finds a solution for our employees.
Chris D. Landry | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I've sent several questions to the Zenefits support team and they were responsive. [They were] fast, but if not, I usually got a reply within 24 hours. It would've been nice if they had the chat feature available 24/7 for any quick questions.
Jeanette Carroll | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
I've always had great experience with the client support, whether by chat, email or phone. The response time is pretty quick and the support is always professional and non confrontational. High marks to the support staff.
Score 9 out of 10
Vetted Review
Verified User
I've only had to contact support once, but when I did, I received communication back the same day and my issue was resolved. I have not needed to contact their support team any more than the one time which I would credit the product for since it's been entirely usable for my needs.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Zenefits support staff and employees are great at what they do. They are friendly and extremely helpful. Questions and concerns submitted are always responded to in a timely manner. The explanations are thoughtful and quickly resolve the issues. If a solution can not be ready fixed they will work diligently until it’s resolved in full.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Usually get helpful answers, just not an easy way sometimes to get chat help and the email system is clunky and they make you select from preset issues that sometimes don't apply to your direct situation.
Chris Marini | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
They always answer my questions in a quick and professional manner. There is a lot I do not know about payroll and HR management, and the Zenefits team has handled all of it. The help section on the website is somewhat confusing, but once you submit your request, you get an email to acknowledge it and a Zenefits rep contacts you within 48 hours.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
They always get back to you quickly, so I have no complaints. You will have to interface with an outsourced (3rd party) benefits company for most of your needs, and Zenefits provides little support around that except insofar as helping you identify a low cost vendor for whatever benefits you're attempting to purchase.
Joy Wilson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
This is my only low mark for Zenefits. The support and customer service is online-based - via email or live chat. However, the back and forth can be tedious and inefficient when a simple phone call could get to a solution quicker. Even so, the other benefits outweigh this annoyance and thankfully, issues aren't very frequent.
Tim Ryan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We’ve been pleased with the software solution & the support we've received is hit or miss depending on the representative assigned to the issue.
It's very dependant on who you get assigned to your ticket.
Tracy Isacco | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I mentioned this in a previous question, but I will reiterate. There are some serious issues in the tax department and trying to solve the issues through email is infuriating at best, ineffective at worst. A simple phone call would solve and safe a lot of time and frustration and I wish they would use it more.
November 19, 2020

Excellent product!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Every time there was an issue as it relates to technical integration into our platform we were able to receive quick response. Everyone was super helpful and the level of service we received was excellent.I wasn't as hands-on with the support side but I always heard very positive things about it.
BARBARA MCGEE | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I love the customer service at Zenefits. My only complaint is that sometimes I submit emails asking why this or that happened and they can't give me a direct answer other than their engineers are looking into it and that will be the last I hear of it. Sometimes, I don't get answers back for several weeks.
Score 10 out of 10
Vetted Review
Verified User
They answer quickly and always letting us know the why, what and how to solve an issue, they have been for us as partners in the entire process of building this platform.
Score 10 out of 10
Vetted Review
Verified User
The Zenefits team has been very responsive and helpful with any questions that arise. We have had very few support tickets, but when we have requested help we received very personable and useful assistance. We've interacted with the team over both email and phone and I would give them strong customer service marks.
Return to navigation