Skip to main content
TrustRadius
AppRiver from OpenText

AppRiver from OpenText

Overview

What is AppRiver from OpenText?

AppRiver from OpenText (formerly from Zix from 2019, which was acquired by OpenText), is a hosted messaging gateway and security platform featuring anti-spam and email encryption / data loss capability.

Read more
Recent Reviews

TrustRadius Insights

AppRiver is a versatile solution that addresses various needs for companies and organizations. One key use case is its ability to provide …
Continue reading

AppRiver by Zix

1 out of 10
October 28, 2022
We reseller exchange email services from Microsoft through AppRiver. This includes domain emails, exchange, and 365 apps.
Continue reading

Customer Review

10 out of 10
July 30, 2021
Incentivized
Zix is being used across the whole organization and was recommended to us for use by a former employee. We are currently subscribed to …
Continue reading

AppRiver Review

8 out of 10
August 11, 2020
Incentivized
Our IT suggested we migrate our emails to Microsoft, so we started utilizing AppRiver when we migrated the whole company. We have had so …
Continue reading
Read all reviews

Popular Features

View all 7 features
  • Anti-malware (6)
    9.8
    98%
  • Threat Detection (7)
    9.8
    98%
  • End-to-End Encryption (7)
    9.0
    90%
  • Management Tools (7)
    8.7
    87%
Return to navigation

Pricing

View all pricing
N/A
Unavailable

What is AppRiver from OpenText?

AppRiver from OpenText (formerly from Zix from 2019, which was acquired by OpenText), is a hosted messaging gateway and security platform featuring anti-spam and email encryption / data loss capability.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

29 people also want pricing

Alternatives Pricing

What is FileWall?

odix - a provider of Enterprise CDR (Content Disarm and Reconstruction), is now offering its own native application for securing Microsoft Office 365 mailboxes. CDR technology is a detection-less method to disarm zero-days and Windows Defender (formerly APT)’s in files, that the vendor says is…

What is RMail?

RMail is RPost’s software-as-a-service solution that enables business users to track and prove email delivery and encrypt sensitive emails. Available as a MS Outlook add-in and for other popular software platforms, RMail works with any email address without any customization required. RMail…

Return to navigation

Features

Secure Email Gateway

Secure email gateway software prevents the transmission of emails that contravene company policy or contain malware, phishing attacks, spam or other unwanted emails

8.6
Avg 8.4
Return to navigation

Product Details

What is AppRiver from OpenText?

AppRiver from OpenText (formerly from Zix from 2019, which was acquired by OpenText), is a hosted messaging gateway and security platform featuring anti-spam and email encryption / data loss capability.

AppRiver from OpenText Features

  • Supported: Policy-based email protection and data loss prevention
  • Supported: Gold standard email encryption
  • Supported: Unlimited cloud-based storage and eDiscovery for over 50+ data sources
  • Supported: Secure transmission and indefinite storage, sharing any file type up to 100 GB
  • Supported: Advanced threat protection with adaptive, machine learning capabilities and multi-layer filtering
  • Supported: Microsoft 365 access backed by 24/7/365 live support

AppRiver from OpenText Video

AppRiver Advanced Email Security (Short Version)

AppRiver from OpenText Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Mobile Web
Supported Languages16 languages supported

Frequently Asked Questions

AppRiver from OpenText (formerly from Zix from 2019, which was acquired by OpenText), is a hosted messaging gateway and security platform featuring anti-spam and email encryption / data loss capability.

Reviewers rate Anti-malware and Threat Detection highest, with a score of 9.8.

The most common users of AppRiver from OpenText are from Small Businesses (1-50 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(59)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

AppRiver is a versatile solution that addresses various needs for companies and organizations. One key use case is its ability to provide company-wide inbound email filtering, effectively quarantining suspicious emails. This feature ensures that employees and users are protected from potential email threats and allows for a safer email environment. Another important use case is the filtering of email for both the company and its Managed Services Clients through AppRiver SecureTide. This effectively stops the majority of spam and summarizes questionable emails for review by end users, reducing the risk of malicious content reaching the recipient's inbox.

For businesses looking to resell Office 365 and encrypted email services, AppRiver is an ideal choice. It simplifies license management for Microsoft products, ensuring that licenses are assigned and removed appropriately without any hassle. Additionally, AppRiver serves as a cloud-based solution across multiple locations, providing a reseller with collective experience and support.

AppRiver proves to be valuable beyond just email filtering and Microsoft products. Users appreciate its intuitive interface that simplifies management, reducing the amount of basic user support required. Its support team is highly regarded, offering thorough guidance during implementation and assisting with various tasks. Moreover, AppRiver enables users to enhance their offerings by deploying and managing Microsoft Office products and other cloud and email solutions. Overall, AppRiver is a trusted solution that solves a range of problems such as spam filtering, email encryption, license management, secure file sharing, archiving, and more.

Useful Daily Quarantine List: The daily quarantine list emailed to users has proven to be a valuable tool for staying organized and ensuring the validity of suspicious emails, according to many reviewers. This feature helps users efficiently manage their email flow by providing a centralized location for reviewing and releasing potentially harmful messages. By allowing users to proactively verify the legitimacy of quarantined emails before release, it adds an extra layer of security to their communication workflow.

Multiple Email Filtering Options: Users appreciate the ability to filter emails in various ways, including by domain, email address, or text. This versatile filtering functionality enables users to easily sort and prioritize their incoming messages based on specific criteria. Whether they need to focus on certain senders or search for specific content within their inbox, this feature allows for efficient email management and quick access to relevant information.

Effective Link Protection: Users highly praise the inclusion of link protection as one of the newest options in AppRiver's services. With increasing concerns about phishing attacks and malicious links, this feature provides peace of mind by safeguarding users against potential threats. By scanning and analyzing URLs embedded in emails, it actively prevents users from accessing harmful websites that could compromise their security or privacy. This additional layer of protection is considered invaluable by reviewers who rely on AppRiver's services for secure communication.

Difficult Mail Rule Setup: Setting up mail rules in the software has been challenging for users due to the absence of operators to filter emails based on multiple criteria. Some users have expressed a need for the ability to filter emails based on both subject and header information.

Inconvenient Billing Process: The billing process is found to be inconvenient by several users as it is not integrated into their PSA tool, ConnectWise. They suggest that integrating billing into the PSA tool would make it easier to manage and track billing for Office 365 clients.

Complicated Microsoft 365 Tenant Setup: Users have mentioned that the setup of a Microsoft 365 Tenant in an automated manner lacks streamlining and room for improvement. They suggest that making the user interface more user-friendly would simplify the process.

Based on the user reviews, there are three common recommendations for the product:

  1. Consider AppRiver for simplicity and ease of use. Users highly recommend AppRiver for its user-friendly interface and straightforward implementation process. It is praised for offering an easy-to-use solution for antispam and antimalware needs.

  2. Look elsewhere as the product is just okay. Some users express that the product is average and suggest exploring alternative options. The product's performance might not meet the expectations of these users, prompting them to seek alternatives.

  3. Explore more expensive options with additional features. Some users mention that there are pricier alternatives available that offer a wider range of features. These users believe that investing in a more feature-rich solution could provide better protection against malicious actors.

Overall, while many users highly recommend AppRiver for its simplicity and ease of use, there are also suggestions to look elsewhere due to average performance or consider more advanced options.

Attribute Ratings

Reviews

(1-25 of 31)
Companies can't remove reviews or game the system. Here's why
October 28, 2022

AppRiver by Zix

Score 1 out of 10
Vetted Review
Reseller
Recently: a new customer needed 15 addresses, including 365 and Exchange lite. I called Appriver to go over pricing - no response. I did chat with technical support who explained how to set up things but referred me to sales first. I've been waiting for sales to get back to me for over 2 weeks.
Since they changed to Zix, support is not as good as it once was, there are a lot of "we will get back to you" statements. But I always get an email to rate the technician, not the company.
Kelly M Bennett | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
AppRiver is the platform we use to manage all of our employees' email accounts. I'm the administrator and use AppRiver to handle all accounts. Aside from updating licenses, I've used AppRiver to introduce a new line of business by adding a new server/domain to our existing AppRiver package, which I do on a weekly basis.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Managing user email accounts, new, existing, removing
  • Adding or updating user licenses for Office 365
  • Support for Office 365 apps, install guides
  • Support guides for company teams to be able to work remotely and still reference the guide to implement new accounts, update their apps, etc.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
AppRiver is great for both small and large organizations. Small businesses are unlikely to have much if any technical support staff available to them, for which AppRiver would be a great help. Likewise for large companies, having AppRiver can save your tech support team from dealing with basic, common, and repetitive application support, and allowing them to better focus on more important tasks at hand.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
In our case, it was a choice of replacing aging server hardware and all the associated licensing with it or move to the cloud. Our office had recently endured a flood in south Louisiana, and years before that, hurricanes. It was time for a permanent fix to all the natural disasters that seemed to be occurring more and more often. Moving to AppRiver and O356 was an easy decision.
August 11, 2020

AppRiver Review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
AppRiver is easy, simple, and has great customer service. I've only used it for Microsoft emails, which we hated and are trying to get out of, which will not be easy as we will have to migrate the emails again.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
I'd recommend AppRiver for people who manage and or self-host their own mail server and for whom it's useful to have a service to hold mail offsite if or when their internet connectivity or server goes down for whatever reason. It seems that the filtering is rather basic from the standpoint of filtering out more advanced spam and even some basic spam. Rather than re-training rules, the service requires the use of whitelisting which is less than ideal in the sense that someone who's been whitelisted (a domain, an IP, or a specific email address) may become compromised in the future, leading to a raft of spam breaching your defenses.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
For all small businesses with in-house IT or even MSPs, we need more expertise than one in-house IT pro can provide. Having an organization like AppRiver gives a small business the ability to consult with someone who has experience managing that product or service across thousands of seats, not just the couple dozen that a small business may need. For an enterprise sized business, with multiple layers of in-house IT Support, AppRiver might not be worth any additional cost.
Score 10 out of 10
Vetted Review
ResellerIncentivized
AppRiver does a great job of making sure the products they provide work, and I know how to make them work if there are problems. Getting my clients into their system is about as easy as I can imagine it could be.
July 28, 2020

Recommended overall

Score 7 out of 10
Vetted Review
Verified User
Incentivized
I think AppRiver is well suited for all purposes needed in our office. We are able to communicate easily and securely with patients, feel confident in the impacts AppRiver has on our risk management/analysis, and we love that we can track emails and recall them when necessary. It is very helpful to have the tracking feature for accountability when it comes to scheduling and providing billing estimates via email to patients.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I believe anyone looking for hosted email services or Office 365 for their organization, should look at AppRiver. They are a middle man between you and Microsoft. They are US based so your support for your Office applications is right here in the states. They are available 24/7 for support and always willing to help.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
AppRiver comes across as an extremely professional organization and provides a real sense of security in times of uncertainty. They were strongly recommended by my direct support rep and I have been very pleased with their support and problem-solving abilities. There have been instances where they have gone over and beyond where I would expect them to go. They were clear to inform me of that but were willing to help.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
AppRiver has been a good email provider for Poly, Inc. AppRiver has been filtering our spam for many years and we liked the service so we decided to use them for our email as well. I cannot think of any scenarios where Appriver would not be a good resource for most small to medium-sized companies.
Return to navigation