Overview
What is AppRiver from OpenText?
AppRiver from OpenText (formerly from Zix from 2019, which was acquired by OpenText), is a hosted messaging gateway and security platform featuring anti-spam and email encryption / data loss capability.
AppRiver by Zix
Don't Judge this Book by its Cover
AppRiver wins on support, affordability, efficiency, and speed
The Best Decision I Ever Made for my Business
Customer Review
AppRiver's support teams make all the difference--fast & reliable
Microsoft365 without the Microsoft365 headache
Best Supplier of Email Services Ever!
AppRiver + Office365 = Very Nice Fit
Many positives, few downsides. Good ROI.
Easy to use spam filter
I cannot say enough good things about AppRiver!
Greatest Tech Support Wins Out Every Time!
AppRiver Review
Good product in need of an update
Popular Features
- Anti-malware (6)9.898%
- Threat Detection (7)9.898%
- End-to-End Encryption (7)9.090%
- Management Tools (7)8.787%
Pricing
What is AppRiver from OpenText?
AppRiver from OpenText (formerly from Zix from 2019, which was acquired by OpenText), is a hosted messaging gateway and security platform featuring anti-spam and email encryption / data loss capability.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Features
Secure Email Gateway
Secure email gateway software prevents the transmission of emails that contravene company policy or contain malware, phishing attacks, spam or other unwanted emails
- 9.8Anti-malware(6) Ratings
Anti-malware is a type of software program designed to prevent, detect and remove malicious software
- 8.8Customizability(6) Ratings
Customizing email security gateways can improve detection capabilities
- 7.2Data Loss Protection(4) Ratings
A set of tools and processes used to ensure that sensitive data is not lost, misused, or accessed by unauthorized users.
- 9.8Threat Detection(7) Ratings
Threat protection defend against sophisticated malware or hacking-based attacks targeting sensitive data.
- 6.9Sandboxing(5) Ratings
Sandboxing is a software management strategy that isolates applications from critical system resources and other programs providing an extra layer of security
- 9End-to-End Encryption(7) Ratings
In end-to-end encryption the data is encrypted on the sender's system or device and only the recipient is able to decrypt it
- 8.7Management Tools(7) Ratings
Management tools include administrator dashboards, reports, etc.
Product Details
- About
- Competitors
- Tech Details
- Downloadables
- FAQs
What is AppRiver from OpenText?
AppRiver from OpenText Features
- Supported: Policy-based email protection and data loss prevention
- Supported: Gold standard email encryption
- Supported: Unlimited cloud-based storage and eDiscovery for over 50+ data sources
- Supported: Secure transmission and indefinite storage, sharing any file type up to 100 GB
- Supported: Advanced threat protection with adaptive, machine learning capabilities and multi-layer filtering
- Supported: Microsoft 365 access backed by 24/7/365 live support
AppRiver from OpenText Video
AppRiver from OpenText Competitors
AppRiver from OpenText Technical Details
Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
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Operating Systems | Windows, Linux, Mac |
Mobile Application | Apple iOS, Android, Mobile Web |
Supported Languages | 16 languages supported |
AppRiver from OpenText Downloadables
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(59)Community Insights
- Business Problems Solved
- Pros
- Cons
- Recommendations
AppRiver is a versatile solution that addresses various needs for companies and organizations. One key use case is its ability to provide company-wide inbound email filtering, effectively quarantining suspicious emails. This feature ensures that employees and users are protected from potential email threats and allows for a safer email environment. Another important use case is the filtering of email for both the company and its Managed Services Clients through AppRiver SecureTide. This effectively stops the majority of spam and summarizes questionable emails for review by end users, reducing the risk of malicious content reaching the recipient's inbox.
For businesses looking to resell Office 365 and encrypted email services, AppRiver is an ideal choice. It simplifies license management for Microsoft products, ensuring that licenses are assigned and removed appropriately without any hassle. Additionally, AppRiver serves as a cloud-based solution across multiple locations, providing a reseller with collective experience and support.
AppRiver proves to be valuable beyond just email filtering and Microsoft products. Users appreciate its intuitive interface that simplifies management, reducing the amount of basic user support required. Its support team is highly regarded, offering thorough guidance during implementation and assisting with various tasks. Moreover, AppRiver enables users to enhance their offerings by deploying and managing Microsoft Office products and other cloud and email solutions. Overall, AppRiver is a trusted solution that solves a range of problems such as spam filtering, email encryption, license management, secure file sharing, archiving, and more.
Useful Daily Quarantine List: The daily quarantine list emailed to users has proven to be a valuable tool for staying organized and ensuring the validity of suspicious emails, according to many reviewers. This feature helps users efficiently manage their email flow by providing a centralized location for reviewing and releasing potentially harmful messages. By allowing users to proactively verify the legitimacy of quarantined emails before release, it adds an extra layer of security to their communication workflow.
Multiple Email Filtering Options: Users appreciate the ability to filter emails in various ways, including by domain, email address, or text. This versatile filtering functionality enables users to easily sort and prioritize their incoming messages based on specific criteria. Whether they need to focus on certain senders or search for specific content within their inbox, this feature allows for efficient email management and quick access to relevant information.
Effective Link Protection: Users highly praise the inclusion of link protection as one of the newest options in AppRiver's services. With increasing concerns about phishing attacks and malicious links, this feature provides peace of mind by safeguarding users against potential threats. By scanning and analyzing URLs embedded in emails, it actively prevents users from accessing harmful websites that could compromise their security or privacy. This additional layer of protection is considered invaluable by reviewers who rely on AppRiver's services for secure communication.
Difficult Mail Rule Setup: Setting up mail rules in the software has been challenging for users due to the absence of operators to filter emails based on multiple criteria. Some users have expressed a need for the ability to filter emails based on both subject and header information.
Inconvenient Billing Process: The billing process is found to be inconvenient by several users as it is not integrated into their PSA tool, ConnectWise. They suggest that integrating billing into the PSA tool would make it easier to manage and track billing for Office 365 clients.
Complicated Microsoft 365 Tenant Setup: Users have mentioned that the setup of a Microsoft 365 Tenant in an automated manner lacks streamlining and room for improvement. They suggest that making the user interface more user-friendly would simplify the process.
Based on the user reviews, there are three common recommendations for the product:
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Consider AppRiver for simplicity and ease of use. Users highly recommend AppRiver for its user-friendly interface and straightforward implementation process. It is praised for offering an easy-to-use solution for antispam and antimalware needs.
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Look elsewhere as the product is just okay. Some users express that the product is average and suggest exploring alternative options. The product's performance might not meet the expectations of these users, prompting them to seek alternatives.
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Explore more expensive options with additional features. Some users mention that there are pricier alternatives available that offer a wider range of features. These users believe that investing in a more feature-rich solution could provide better protection against malicious actors.
Overall, while many users highly recommend AppRiver for its simplicity and ease of use, there are also suggestions to look elsewhere due to average performance or consider more advanced options.
Attribute Ratings
Reviews
(1-25 of 31)AppRiver by Zix
- Taking too much time to resolve little issues
Don't Judge this Book by its Cover
- Generous margins have resulted in a high ROI.
- Minimal involvement required beyond initial deployment has likewise enhanced ROI.
- Efficiency, teams adapt quickly to changes or new business needs.
- Support gives us alternatives on how to establish new timings for new business lines on email.
- An increase in profit owing to a reduction in the amount of assistance our in-house IT staff is required to provide.
The Best Decision I Ever Made for my Business
- ROI
- Peace of mind
- Cost effective
Customer Review
- Efficiency - teams are quick to respond when we need to make a change or figure out how to navigate a new business need
- Direction and advise from support - they will often give us options - what would work best, easiest, fastest in terms of implementing new times for new lines of business on email
Microsoft365 without the Microsoft365 headache
- Positive return due to reduced support required from our internal tech team.
Best Supplier of Email Services Ever!
- Reliable email services are required for our business to operate. Without it, we wouldn't function as we are a completely virtual company.
AppRiver + Office365 = Very Nice Fit
- Something like this is hard to figure an ROI as it isn't an automated Robot replacing 5 people that would have an effect on direct labor. It does save management time so I can focus that time somewhere else. It also gives you the peace of knowing that email is being scanned for malware and viruses.
Many positives, few downsides. Good ROI.
- Very positive ROI - affordable, accessible, and dependable
Easy to use spam filter
- We just needed a solution to filter spam out and this works.
I cannot say enough good things about AppRiver!
- Easier management of customers licenses.
- High quality tech support means quicker response to changes/problems.
- The quarterly commission check is a nice little bonus (It's less than 1% of my services revenue).
Greatest Tech Support Wins Out Every Time!
- Allowed users ease of working from home when needed.
- Easier access to critical files no matter which office users are at.
- There was a slight learning curve for some users, but within a day or two they were comfortable.
AppRiver Review
- AppRiver hasn't really affected us positively or negatively. It was simply a useful tool to access our Microsoft Outlook user profiles.
Good product in need of an update
- Saves us time in dealing with spam
AppRiver - a small business's best friend
- We are able to manage all our products internally without needing to consult with expensive MSPs about possible issues - at no cost. Huge savings.
- Robust and reliable email/Microsoft Office/communications platform to enhance productivity.
- Strong email threat protection mechanisms to mitigate business interruption risk.
AppRiver offers top technical support
- Time saved because of their great tech support is huge.
- Integration with Office 365 is pretty nice.
- SPAM filter has allowed for reduced tickets related to SPAM related virus infections.
Recommended overall
- this is an affordable expense
- tracking has protected our office when it comes to tracking correspondence with patients
- this checks a big box on our risk analysis when it comes to remaining HIPAA-compliant
Best support
- AppRiver has helped us meet our security objectives as well as reduced the time dealing with issues so that we can spend it doing what we do best.
Top notch vendor with world class support
- Deployment through their customer portal is quick and easy.
- Everything can be managed in a single place.
- There are no negatives I have about AppRiver.
- As a small business, we greatly increased our cost email, but it was necessary for the email security features offered by AppRiver.
AppRiver makes your business flow smoothly!
- Provides a real sense of security knowing that I have somewhere to fall back on.
- Have not yet been able to see a real return on investment since I went from doing it all in-house to farming it out completely.
- The overall stability of the network/mail environment has greatly improved.
AppRiver is a solid provider of email services and they have great customer support. A+.
- Great return on investment.
- We do not buy email servers any longer.
- Let AppRiver handle all the backend work.
- Faster resolution of issues with knowledgeable techs that end users can call themselves.
- The techs are great for assisting in setting up new O365 tools to make better uses of what you are already paying for.
- They help to keep you from paying for licenses you are not using.