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Webroot Advanced Email Encryption powered by Zix

Webroot Advanced Email Encryption powered by Zix
Formerly ZixEncrypt

Overview

What is Webroot Advanced Email Encryption powered by Zix?

Webroot Advanced Email Encryption powered by Zix (replacing the former Zix Email Encryption, formerly ZixEncrypt) provides automatic email encryption and data loss prevention solution. It scans the content of outbound email and automatically encrypts or takes action based on user-defined…

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Recent Reviews

TrustRadius Insights

Intuitive User Interface: Users consistently praise Zix's secure email encryption service for its intuitive and easy-to-navigate user …
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Webroot is simple.

7 out of 10
November 14, 2023
Incentivized
It is an overall pretty good product, just like the rest of the products Webroot offers. Use once in a while for sending emails but …
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Reviewer Pros & Cons

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Pricing

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What is Webroot Advanced Email Encryption powered by Zix?

Webroot Advanced Email Encryption powered by Zix (replacing the former Zix Email Encryption, formerly ZixEncrypt) provides automatic email encryption and data loss prevention solution. It scans the content of outbound email and automatically encrypts or takes action based on user-defined policies,…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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NeoCertified offers their HIPAA compliant Secure Email service, providing email encryption across all devices, including mobile and tablet devices.

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Product Details

What is Webroot Advanced Email Encryption powered by Zix?

Webroot Advanced Email Encryption powered by Zix (replacing the former Zix Email Encryption, formerly ZixEncrypt) provides automatic email encryption and data loss prevention solution. It scans the content of outbound email and automatically encrypts or takes action based on user-defined policies, for any email environment to secure any mailbox beyond its native capabilities.

Webroot Advanced Email Encryption powered by Zix Features

  • Supported: Protect Communications
  • Supported: Ensure Accuracy
  • Supported: Maintain Compliance

Webroot Advanced Email Encryption powered by Zix Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Webroot Advanced Email Encryption powered by Zix (replacing the former Zix Email Encryption, formerly ZixEncrypt) provides automatic email encryption and data loss prevention solution. It scans the content of outbound email and automatically encrypts or takes action based on user-defined policies, for any email environment to secure any mailbox beyond its native capabilities.

Mimecast Advanced Email Security, Barracuda Email Security Gateway, and Proofpoint Email Encryption are common alternatives for Webroot Advanced Email Encryption powered by Zix.

Reviewers rate Availability and Performance and Product Scalability highest, with a score of 9.

The most common users of Webroot Advanced Email Encryption powered by Zix are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(113)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Intuitive User Interface: Users consistently praise Zix's secure email encryption service for its intuitive and easy-to-navigate user interface. Many reviewers have stated that the user interface makes tasks easy to accomplish, allowing them to send encrypted or unencrypted emails with just one click. Automatic Encryption Process: The automatic encryption process provided by Zix is highly valued by users. Numerous reviewers have expressed their appreciation for this feature, as it ensures the secure transmission of emails without requiring end-user intervention. This automated process simplifies maintenance and requires little attention from users. Seamless Integration with Microsoft Exchange: Users find the integration between Zix's secure email service and Microsoft Exchange to be a major benefit. Several reviewers have mentioned that this seamless integration streamlines the implementation process, making it easier for organizations to adopt the secure email solution. These three pros - intuitive user interface, automatic encryption process, and seamless integration with Microsoft Exchange - are repeatedly highlighted by users in their positive reviews of Zix's secure email encryption service.

Unintuitive User Interface: Several users have expressed frustration with the unintuitive user interface of Zix, finding it difficult to perform tasks efficiently and navigate the system smoothly.

Lack of Training for New Users: Many reviewers have mentioned that the training provided for new users is inadequate, leaving them with more questions than answers and hindering their ability to fully utilize the system's features effectively.

Challenging Initial Setup Process: Some users have found the initial setup process challenging, especially for companies unfamiliar with internet-routed email. This complexity can be a barrier to seamless implementation and may require additional support or resources to overcome.

Attribute Ratings

Reviews

(1-25 of 105)
Companies can't remove reviews or game the system. Here's why
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Protection from phishing attacks
  • Retracting of the messages
  • Timely response by customer support team
  • The platform could be made a bit more self serve instead of depending on support for modifications
  • Platform speed
  • The overall UI/UX could be more user friendly
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • guaranteed encrypted delivery
  • DLP / email security
  • allows attachments larger than standard Office365 setup
  • the UI was not as intuitive as our end-users would prefer
  • slow for a cloud based solution
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Seamless encryption among other Zix users
  • Encrypted email portal for non-Zix email recipients
  • Keyword filters for autoencryption
  • We are a small company. I would request that Zix create smaller licensing packages. I am unhappy that we have to buy in packs of 10 when we only need five. If a competing solution becomes available with better pricing, then I will consider leaving Zix to avoid paying for licenses I do not need.
Score 10 out of 10
Vetted Review
Verified User
  • Provides a secure platform to send sensitive information.
  • Recipient of encrypted messages has a user-friendly portal to view messages and respond.
  • Seamless integration with GAME add-on for Google Workspace.
  • Manual updates required.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Policies are set to manage the encryption, so it is mostly hands off. You can set them and forget them.
  • Zix has great support. If you need to understand why something was or was not encrypted, they can assist.
  • The hosted dashboard gives you report options, so you can search the logs on your own. This gives you the ability to do your own research and see what is going on. You can also have reports emailed to you on a schedule.
  • Zix to Zix emails (Zix customer to Zix customer) are automatically encrypted. Otherwise, recipients need to use the Zix web portal to receive the email.
  • Currently, the hosted dashboard does not allow me to touch or manage the policies at all. When I migrated from onsite to hosted, they pulled in my existing policies and added them to the general policies. If I need anything adjusted, I can call support and they will adjust for me.
  • Zix does not offer any other products other than encryption. I was hoping to have one vendor for spam and encryption, but was not willing to leave Zix for Proofpoint.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Zix scans outbound emails for personal financial information and encrypts accordingly.
  • Zix scans outbound emails for health information and encrypts accordingly.
  • Zix has an easy end-user interface enabling users to release false-positive encrypted emails without encryption and requiring the end-user to leave an explanation for why the email was released without encryption, therefore, leaving an audit trail.
  • Zix was very easy to implement on our email domain with a few clicks of the mouse.
  • Zix cannot scan PDFs or other image files.
  • Zix errs on the side of false positives for any string of numbers that it assumes might be defined as personal financial information.
  • Zix management console has room for improvement in terms of navigation and UI.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Easy manual encryption. You can define a key word or phrase that will trigger an email and contents to be encrypted.
  • Simple encryption rules interface. Zix supplies some pre-defined rules for auto-encryption such has for HIPPA, FERPA, PII, etc that will automatically encrypt if certain keywords or patterns are detected. These can be modified to fit your company requirements.
  • Automatically encrypts email if you are sending to another Zix customer. This makes the encryption process seamless because they do not need to log in to the Zix gateway to retrieve encrypted email. The email and contents are automatically encrypted.
  • Zix will customize your portal, so it is more seamless for your clients and partners.
  • The configuration for web mail, such as Gmail, was not well documented.
  • The default encryption policies initially generated a high volume of false-positives and encrypted much more than we intended.
Daniel Hereford | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Transparent encryption with other Zix clients and any email server that can negotiate TLS.
  • Simple deployment options with virtual, physical, or hosted options.
  • Zix can provide email protection with encryption and also email security with SPAM and content filtering.
  • Knowledgeable deployment engineers helped us deploy the solution on the phone without a costly specialist needed.
  • Branding the "Secured by Zix" stamp the solution places on secured messages would be a nice feature.
Jason Wilson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Heuristics work well.
  • The ability to simplify explicit encryption through a keyword is nice.
  • Most recipients are prompted to a secure portal to read the message, but if the other user also uses Zix then the message is automatically decrypted.
  • Zix is appliance based (at least in our implementation). The encryption happens as the message leaves the mail server. This means there is nothing to install at the client. It makes Zix very non-intrusive.
  • Nothing comes to mind -- it just works.
March 06, 2020

Zix is a Home Run

Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Very easy to use.
  • Works just like the secure mail feature you would use with your bank or healthcare.
  • Cost effective.
  • Very good support when you reach out to the Zix Support center.
  • We have a hosted solution and it was very straight forward to implement.
  • Should be able to import contacts
  • Should be able to scan pictures for PHI
  • should be a mobile app like all of the big free email apps like Goggle, AOL, Yahoo etc
Mike Narumiya | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Zix mobile app. Easy to use. Anyone can use it with minimal if any, training.
  • The encryption registration for recipients is as painless as it gets. Simple, effective.
  • The app is easy to configure, and compatible with all devices. This made for quick deployment.
  • Customer support is a little hard to use. However, infrequently needed.
  • The app has limitations as you can only view one mailbox, calendar account. You can't check other mailboxes or calendars.
  • Lots of service windows, though few with actual outages. However, in our industry, we treat each update as a potential for an outage, and have to put in certain measures.
Kendall White | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Simple and easy setup and installation.
  • Zix performs encrypting based upon contextual analysis which greatly reduces the number of false positives.
  • Zix greatly supports our needs to be HIPPA compliant and allows us to quarantine emails based upon selected criteria
  • Some end users struggle with the process to open secure emails, when they are not a Zix customer.
  • Generally have to contact support anytime you want to create or edit rules, etc. which can be time consuming.
Mike McCloskey | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Great usability for outside users who may need heavy access for several weeks and almost never again.
  • Streamlined operation for our agents, keeping communication threads organized (actually a function of our mail app - it is just that Zix actually allows this - it was a deal breaker with countless others)
  • Of course, bullet proof and highly recognized encryption. (duh!)
  • Lovely people at Zix supporting us!
  • Excellent reliability and availability
  • Responsive to customer input on making things even better
  • We reported a major issue with accessing documents on a smart phone. The display hides the documents from the recipient, causing much confusion. I haven't heard any progress on improvement, and am quite surprised that this hasn't been addressed.
  • This is doing better now, far less complaints
  • I have never received free pizza from Zix. We always appreciate pizza.
  • Still no pizza.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Zix catches outbound mail that was unencrypted and should have been encrypted.
  • Zix provides an easy process for our clients to retrieve encrypted mail.
  • Zix has robust tracking portals that allow us to monitor users.
  • My only wish list item would be for Zix to combine their portals into one.
Jerry Robinson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Widespread usage of ZixGateway in the Healthcare arena makes end to end encryption very seamless for our users.
  • The product is easy to use. Our users can encrypt either through the use of an Outlook add-on that puts a "Send Securely" button in Outllook for Windows. Though there is no client for those users on a Mac, or those who use OWA, they can still easily encrypt by inserting a keyword in the subject line. As a safety net, the rules that are processed at the Gateway allow for automatic encryption when end users forget.
  • The ZixOne product has grown in functionality over the years and now includes the ability to encrypt from the mobile device. It's become a very stable, reliable program.
  • The backend management of the ZixGateway could be simplified. It took a while to get the hang of how the rules interacted with one another. That having been said, once we had it tweaked out, it's been relatively hands off. Since we rely on this for HIPAA compliance, an improvement in this area would be a periodic "health" check of our appliance to ensure we've not made a rules change that has invalidated the intended use of the product.
  • We would have liked to seen the ZixOne MDM product allow integration of calendar items with the device's native calendar application. That was the biggest complaint of our users, that their business calendar, which contained no ePHI, was now segregated from there personal calendar forcing them manage two separate calendars.
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