Skip to main content
TrustRadius
Webroot Email Security Powered by Zix

Webroot Email Security Powered by Zix
Formerly Zix Email Threat Protection

Overview

What is Webroot Email Security Powered by Zix?

Webroot Email Security Powered by Zix (formerly Zix Email Threat Protection) solution provides a suite of productivity, email security, and compliance tools built on a secure, easy-to-manage platform designed to help users meet these challenges. It combines Microsoft 365 services,…

Read more
Recent Reviews

ZIX review

4 out of 10
December 19, 2020
Incentivized
We use Zix for web content filtering, as well as for outbound encryption for keeping sensitive information save, and to make sure that …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

View all pros & cons
Return to navigation

Pricing

View all pricing
N/A
Unavailable

What is Webroot Email Security Powered by Zix?

Webroot Email Security Powered by Zix (formerly Zix Email Threat Protection) solution provides a suite of productivity, email security, and compliance tools built on a secure, easy-to-manage platform designed to help users meet these challenges. It combines Microsoft 365 services, advanced email…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://zix.com/products/secure-cloud

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

17 people also want pricing

Alternatives Pricing

What is FileWall?

odix - a provider of Enterprise CDR (Content Disarm and Reconstruction), is now offering its own native application for securing Microsoft Office 365 mailboxes. CDR technology is a detection-less method to disarm zero-days and Windows Defender (formerly APT)’s in files, that the vendor says is…

What is Trellix Email Security?

Trellix Email Security (formerly FireEye Email Security) protects against advanced email attacks that bypass the initial gateway.

Return to navigation

Product Details

What is Webroot Email Security Powered by Zix?

Webroot Email Security Powered by Zix (formerly Zix Email Threat Protection) solution provides a suite of productivity, email security, and compliance tools built on a secure, easy-to-manage platform designed to help users meet these challenges. It combines Microsoft 365 services, advanced email security, email encryption, large secure file sharing, and unified information archiving. The solution boasts users among more than 80,000 organizations, including institutions in healthcare, finance, and government.

Webroot Email Security Powered by Zix Features

  • Supported: Policy-based email protection and data loss prevention
  • Supported: Email encryption
  • Supported: Unlimited cloud-based storage and eDiscovery for over 50+ data sources
  • Supported: Secure transmission and indefinite storage, sharing any file type up to 100 GB
  • Supported: Advanced threat protection with adaptive, machine learning capabilities and multi-layer filtering
  • Supported: Microsoft 365 access backed by 24/7/365 live support

Webroot Email Security Powered by Zix Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Mobile Web
Supported Languages16 Languages Supported

Frequently Asked Questions

Webroot Email Security Powered by Zix (formerly Zix Email Threat Protection) solution provides a suite of productivity, email security, and compliance tools built on a secure, easy-to-manage platform designed to help users meet these challenges. It combines Microsoft 365 services, advanced email security, email encryption, large secure file sharing, and unified information archiving. The solution boasts users among more than 80,000 organizations, including institutions in healthcare, finance, and government.

Proofpoint Information Protection, Barracuda Email Security Gateway, and Virtru are common alternatives for Webroot Email Security Powered by Zix.

Reviewers rate Usability highest, with a score of 7.5.

The most common users of Webroot Email Security Powered by Zix are from Mid-sized Companies (51-1,000 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(71)

Attribute Ratings

Reviews

(1-25 of 28)
Companies can't remove reviews or game the system. Here's why
Namandeep Bhatia | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • Nearly all security protection solutions available under one roof.
  • I have not received any security threats/warnings after installing solutions from Zix.
  • My VAPT score improved a lot after this.
  • Very complex to install and understand all their product eco system.
  • Difficult to find it(If someone doesn't know its name then very difficult to find on Google).
  • Trail not available, very difficult to build trust for new users.
Danielle Yale | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Zix is a back-end service that is simple to use.
  • Excellent response to the needs of the client.
  • Using the secure gateway, you may safely communicate critical information.
  • The admin interface seems a bit shabby. It's time for a refresher course.
  • Being able to modify our own security word without having to contact Zix.
  • Users may not enjoy needing to log in to access messages through the secure site.
Jackie Moller | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Responses are quick. I've used the internet, email, and phone. All my contacts with them were great.
  • When we get a false positive, they allow it quickly.
  • Phishing protection.
  • Initially, their phone structure was tough to manage, but now it's easier.
  • When making online claims, a service ticket number might be optional.
  • Speed could be better.
James Piper | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Support is very responsive and timely. I have used both the online portal, email submission as well as telephone. All of my interactions with them have been superior!
  • When we have had an issue and it was a false positive, they are quick to react and allow it.
  • In the beginning they had a difficult phone structure to manage, however that has changed and it is much simpler.
  • When submitting claims online they could have an optional field for an Internal service ticket number.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Phishing protection.
  • Email release by users.
  • Message retraction when malicious content slips through.
  • Reporting spam that came through (can forward to an email address, but it is not displayed or easily found, must ask).
  • Downloading copies for review.
  • Speed (site is a little slow at times).
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Easy to use, Zix works behind the scenes.
  • The secure portal is great for sending sensitive data securely.
  • The secure portal feature set is robust, allowing to delete messages, recall, etc.
  • Great customer service.
  • The secure portal is great but some end users do not like having to log in to see messages.
  • The admin interface is kind of dated looking. Needs some updating.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • The customer service is amazing.
  • It is simple to use.
  • It can be used across different email platforms.
  • I do not use the actual main web page of Zix, so that would be nice if I could learn it.
  • Having access to change our own secure word instead of needing to reach out to Zix to do it.
  • Honestly, we do not have many issues.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Sending info between Zix members is automatically secure, amazing!
  • Encrypting emails is also super easy and more importantly, easy on the other end for our clients.
  • It's super smart two, catching things I make have not thought to encrypt.
  • It's just plain easy.
  • I honestly can't say I'd change anything. Really love Zix!
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Automatic review of messages before being sent
  • Enabling staff to encrypt messages regardless of information
  • Always reviewing and updating the lexicons based on current laws, policies, and practices
  • The only issue: I wish Zix currently had an auto-update feature of the lexicons, rather than having to perform the updates manually.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Makes it easy for those receiving emails to create an account and retrieve the email.
  • Peace of mind knowing emails are secure, and can be tracked.
  • Monitoring inbound email threats is easy.
  • Support has been very quick resolving or explaining support tickets I've created.
  • The portal is tricky to navigate if you're not familiar with it.
  • The portal has shown extensive lag and inability to click certain buttons.
  • I am an early Administrator, but entrusting other users to check and clear their "Quarantine" box of blocked email seems daunting. - Fear of teaching Zix to others as I still have a lot to learn myself.
December 19, 2020

ZIX review

Score 4 out of 10
Vetted Review
Verified User
Incentivized
  • Excellent encryption
  • One of the market leaders
  • Ease of use after implementation
  • Ease of use. Other competitors platform is WAY easier to use and customize.
  • You have to cover THE ENTIRE ORGANIZATION with coverage, even though only a handful will need to use email encryption
  • The Zix Protect platform is a complete joke to customize and use.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Email Encryption - Their protocols are secure, and the process to encrypt is completely customizable with different methods available to provide ease of use for our employees at different levels of computer knowledge.
  • Spam Filtering - Thus far their spam filtering has been top notch and the configuration options provided allow for a very detailed level of granularity depending on user and department.
  • Corporate branding - With any encrypted emails sent by our organization, they are branded prominently for us with our logos and name which aids significantly in maintaining a professional appearance.
  • The only area I've found that needs work is in creating a custom filter rule. They have the option available but it didn't work as well as it should without contacting support. They had to bounce it to a higher level of support so it could be addressed on the development end. However it was resolved quickly and they did whatever they had to do to make it work as it should.
  • There was some issue with communication between their sales department and the deployment team who assisted us, however they were able to get the issues resolved quickly so it was a minimal issue.
March 10, 2020

Done and dusted!

Lance Soller | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Protection of personal information gets restricted when sent out by mistake
  • Credit card fraud is defended by no details leaking out
  • Ease of use and integration into Outlook
  • Full HIPAA compliance
  • Not all third party email clients are supported
  • Encrypted replied remain in the system and do not sync back to the end user
  • Recipients of the emails might be confused around replying
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • I put the ZIX tutorial button and the login button on our bank's website for our customers to be able to use to contact us.
  • Customers send all the banking information to send and receive wire transfers. We used to enforce in person only.
  • I receive all the outside emails from our customers and they were not able to send sensitive information before. Now they can give me everything I need to research before I call them back!
  • I am able to securely send contracts with sensitive information.
  • I don't like that it skips a line when hitting "enter". Especially for my signature and info area.
  • I would like more fonts.
Robert Paul | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Encrypts and secures e-mail: Zix transports emails through its own secure, off-network system so attackers have little chance at getting the info to begin with, let alone decrypting it.
  • Rules: Zix lets you set up rules to scan for certain topics or data, like socials or medical data, and then respond accordingly. This means not all e-mail has to go out secure, only the stuff that really needs to be.
  • Accessibility: Recipients who do not have Zix get a link to log on to a portal where they can read their secure messages, but if they have Zix on their own network, the e-mails come through directly to their inbox with a small header that says it was sent securely.
  • Configuration: The UI to configure Zix is rather dated and non-intuitive at times. Some of the configuration options aren't well documented.
  • Updates: I have yet to be able to update Zix without calling support. It is a complicated process. Updating the rules files is easy enough, I just wish the rest of the software was as simple.
  • Recipient UI: While it's nice to have a portal for recipients without Zix to log in to, it looks very dated, much like the other UIs. We've had vendors ask us if it was legitimate because of how basic it is.
April 03, 2019

Has Potential

Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • Its data loss protection filter works particularly well with very little false positives.
  • Seamless encryption for sending emails to existing Zix customers is a plus.
  • The hosted platform could use a much-needed facelift. Can be a bit cumbersome to use and is not very easy to navigate.
  • The ZixOne App should incorporate access to the local calendars on the device. Many users use local calendars to coordinate their personal and work life and not having this functionality has been a burden. Inserting attachments in messages with this app is also clunky as you can only attach one picture or file at a time (no multiple selections) and it goes into the body of the message instead of being a separate attachment.
November 20, 2017

Early review!

Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Since we have only been using Zix for a few weeks, I have very limited experience to base comments on. Our initial experience is that it appears easy for clients to use (not necessarily true for third parties with which we deal).
  • The fact that key words or phrases will trigger email being sent by Zix is a great feature.
  • Zix appears to be user friendly within our staff.
  • Our real estate paralegal reports that lenders and other companies which have heightened security on their end are not always able to receive email that has been sent securely by our office users of Zix.
  • When our emails are not received because of lack of compatability, we experience problems.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • As the Compliance Officer, it helps me sleep at night knowing that there is gatekeeper before that information is sent out.
  • The set up was a bit difficult and took significantly more time than originally anticipated to get started. The company implementing the level of Zix that we have that does the scanning really needs to be sure they have a tech person to do the implementation.
  • When an email is sent securely, it should show a badge of some sort, like what appears on receipient's emails with the blue banner saying it was sent securely. As the sender, it is very unnerving to just have to trust that it worked the way that you hoped it would. I know you can force encryption but that really defeats the purpose of having the enhanced platform that we have.
  • Although it is nice to have zix to zix customers be able to communicate freely (as both are encrypted) the same problem as above still arises, that there is no indication that the email was sent securely. I worry about this most when we send patient reports to our hospitals who are not familiar with our usage of Zix and may then question why we didn't send securely.
Return to navigation