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Zoho Assist

Zoho Assist

Overview

What is Zoho Assist?

Zoho Assist from Zoho Corporation is a remote administration tool for SMBs and outsourced IT.

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Recent Reviews

YOLO try Zoho

8 out of 10
October 18, 2021
Incentivized
It is being used by all employees to connect from home to their onsite computer. We have a few programs that are not in the cloud and can …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features
  • Over-the-Internet remote session (12)
    9.1
    91%
  • File transfer (11)
    9.0
    90%
  • Screen sharing (11)
    8.6
    86%
  • Instant message (12)
    8.4
    84%

Reviewer Pros & Cons

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Verified User
Manager in Information Technology
Information Technology & Services Company, 1-10 employees
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Pricing

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Remote Support - Standard

$12

Cloud
per technician/per month

Unattended Access - Standard

$12

Cloud
25 unattended computers/per month

Remote Support - Professional

$18

Cloud
per technician/per month

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.zoho.com/assist/pricing.html

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

8.3
Avg 8.2
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Product Details

What is Zoho Assist?

Zoho Assist is a solution for remote support, screen sharing and remote access that helps users access remote desktop of customers or share screen and manage unattended computers. The vendor describes the solution as a secure, reliable and affordable software. Requires no prior installation. Cross-platform support available. Works across devices. Supports major web-proxies and firewalls.

Zoho Assist Features

Remote Administration Features

  • Supported: Screen sharing
  • Supported: File transfer
  • Supported: Instant message
  • Supported: Access to sleeping/powered-off computers
  • Supported: Over-the-Internet remote session
  • Supported: Initiate remote control from mobile
  • Supported: Remote management of servers & workstations
  • Supported: Centralized management dashboard
  • Supported: Session record
  • Supported: Annotations
  • Supported: Multi-platform remote control

Zoho Assist Screenshots

Screenshot of On-demand Remote SupportScreenshot of Browser-based Remote SupportScreenshot of Unattended Access to remote computersScreenshot of Detailed Analytics

Zoho Assist Integrations

Zoho Assist Competitors

Zoho Assist Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesGlobal
Supported LanguagesEnglish, French, German, Spanish, Portuguese, Chinese, Bulgarian, Swedish, Japanese, Korean

Frequently Asked Questions

Zoho Assist from Zoho Corporation is a remote administration tool for SMBs and outsourced IT.

TeamViewer, AnyDesk, and LogMeIn Rescue by GoTo are common alternatives for Zoho Assist.

Reviewers rate Annotations highest, with a score of 10.

The most common users of Zoho Assist are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(96)

Attribute Ratings

Reviews

(1-12 of 12)
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October 18, 2021

YOLO try Zoho

Verified User
Manager in Information Technology
Law Practice Company, 11-50 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Works well for remote users to connect to their onsite computers. The mobile app works great for technicians. I can't really think of anywhere it isn't appropriate because these days everyone works remotely at some point and even if they have no need to connect to an onsite device when they need assistance the tech can connect quickly and easily.
August 18, 2021

Incredible and Fulfilling Remote Access Program

JM
Johnston Mukwi
IT Support
Home Assist Health (Health, Wellness and Fitness, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Zoho Assist conducts every activity that concerns remote access, or control. For instance, the program oversees all the assets that a company has in any corner. More so, it helps in solving multiple problems that employees in a company may have. The option for live chat brings people together, and survey procedures are included in the tool.
July 01, 2021

Zoho Assist--Great remote assistance software

Verified User
Administrator in Information Technology
Apparel & Fashion Company, 51-200 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
We use Zoho Assist as a secondary remote software to provide support to our users and have a secondary option in the event our primary software experiences any issues. It has worked perfectly since the beginning of the 2020 shutdown due to COVID-19. We are also able to provide simultaneous support while the users are using our primary remote software. It is easy to manage and quickly connects to all the machines; however, I still have not understood how to provide access to multiple users with access to their machines only.
June 24, 2021

Reputable and Consolidated Remote Access Software

BB
Betty Bunny
Certified Public Accountant
Insteel limited (Construction, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
One major role or scenario with Zoho Assist is remote calls, where communications get done without physical access. The file transfer process is well designed by the application, where there is no need to physically access the desktop. The accountants acquire data from different offices, and they use them for their books of accounting preparations. In case of a breakdown, the application makes troubleshooting easy and makes the entire repairing process faster.
September 11, 2020

We LOVE Zoho Assist!

Logan Baker | TrustRadius Reviewer
Logan Baker
Principal & CEO
Golden Rule Signs (Electrical & Electronic Manufacturing, 11-50 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
If you troubleshoot remote machines, this is an excellent alternative software to Rescue Me, Log Me In, Join Me, or Team Viewer. There is nothing those softwares offer that Zoho Assist does not offer, or at least the Zoho suite of products does not offer. I highly recommend Zoho Assist and we will not go without it.
May 05, 2020

Very cheap product which works well enough if you can handle the on-going niggles and issues

Verified User
Director in Information Technology
Health, Wellness and Fitness Company, 51-200 employees
Score 2 out of 10
Vetted Review
Verified User
Likelihood to Recommend
If you require a cheap solution to enable remote management/remote access to servers/clients and can work with inconsistent WOL, poor file transfer and non-existent customer service then it's worth a look.
December 30, 2019

Zoho Assist is a perfect remote access software and works great!

CY
Camila Yamamoto
IT Specialist
TIVIT (Information Technology & Services, 5001-10,000 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
The main scenario used with this software is call resolution through remote listening. More than 95% of calls are resolved without leaving office. Others are required to go to the site to settle in person. Zoho Assist delivers on its promise and its remote access features are great and work very well. I always recommend it to friends of other companies who need such a solution.
October 23, 2019

Unbeatable option for startups and small businesses.

Lark Ismail | TrustRadius Reviewer
Lark Ismail
Website Support, Managing Director
Jolly Good Media (Marketing and Advertising, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Zoho Assist is a great service if you need to take control of another device for tech support. For screen shares and meetings there are plenty of solid options, but there aren't many options for this kind of technical support software in the lower-end price range. It great if you have a small team. You can even just have one member. Other programs are designed for large 10+ IT teams that are conducting support all day long. We use Zoho Assist as needed which isn't necessarily daily.
December 24, 2018

A perfect support tool to accentuate 1-on-1 help with your clients

Khashi Rahmani | TrustRadius Reviewer
Khashi Rahmani
Territory Manager
EasyRx (Medical Devices, 11-50 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Best used when addressing 1-on-1 issues. Do no recommend for "team based" problem solving where multiple users need to remote in to address issues. Does an excellent job running flawlessly even if client has minor connectivity issues with their internet. Best for small-to-medium businesses. For clients with heavy security protocols in place (DOD level firewall protection or 3rd party extension blocking), Zoho may not be a good product.
August 17, 2018

Support your clients any where any time.

Alexis Correa | TrustRadius Reviewer
Alexis Correa
Dueño principal
MiNuevoSitio.com (Information Technology and Services, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It is excellent to support any device that you can install and offer this alternative. Being able to remotely enter Windows to Mac and be able to assist users is a great help and this generates a positive impact for customers. I have not had any bad experience at the moment. I have been able to share the link to initiate a session to users who are not very technical and are even excited to be able to start the process.
September 14, 2017

Solid marketing automation company.

Verified User
Employee in Marketing
Marketing and Advertising Company, 51-200 employees
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
When my marketing team and I had to start a marketing campaign for eight different industries, Zoho Assist was great to have because it kept everything nice and neat, so we wouldn't accidentally email the wrong industry with the wrong information.
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