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Zoho Assist

Zoho Assist

Overview

What is Zoho Assist?

Zoho Assist from Zoho Corporation is a remote administration tool for SMBs and outsourced IT.

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Recent Reviews

YOLO try Zoho

8 out of 10
October 18, 2021
Incentivized
It is being used by all employees to connect from home to their onsite computer. We have a few programs that are not in the cloud and can …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features
  • Over-the-Internet remote session (12)
    9.2
    92%
  • File transfer (11)
    9.2
    92%
  • Screen sharing (11)
    8.8
    88%
  • Instant message (12)
    8.6
    86%

Reviewer Pros & Cons

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Pricing

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Remote Support - Standard

$12

Cloud
per technician/per month

Unattended Access - Standard

$12

Cloud
25 unattended computers/per month

Remote Support - Professional

$18

Cloud
per technician/per month

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.zoho.com/assist/pricing.html

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

8.4
Avg 8.2
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Product Details

What is Zoho Assist?

Zoho Assist is a solution for remote support, screen sharing and remote access that helps users access remote desktop of customers or share screen and manage unattended computers. The vendor describes the solution as a secure, reliable and affordable software. Requires no prior installation. Cross-platform support available. Works across devices. Supports major web-proxies and firewalls.

Zoho Assist Features

Remote Administration Features

  • Supported: Screen sharing
  • Supported: File transfer
  • Supported: Instant message
  • Supported: Access to sleeping/powered-off computers
  • Supported: Over-the-Internet remote session
  • Supported: Initiate remote control from mobile
  • Supported: Remote management of servers & workstations
  • Supported: Centralized management dashboard
  • Supported: Session record
  • Supported: Annotations
  • Supported: Multi-platform remote control

Zoho Assist Screenshots

Screenshot of On-demand Remote SupportScreenshot of Browser-based Remote SupportScreenshot of Unattended Access to remote computersScreenshot of Detailed Analytics

Zoho Assist Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesGlobal
Supported LanguagesEnglish, French, German, Spanish, Portuguese, Chinese, Bulgarian, Swedish, Japanese, Korean

Frequently Asked Questions

Zoho Assist from Zoho Corporation is a remote administration tool for SMBs and outsourced IT.

TeamViewer, AnyDesk, and LogMeIn Rescue by GoTo are common alternatives for Zoho Assist.

Reviewers rate Annotations highest, with a score of 10.

The most common users of Zoho Assist are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(96)

Attribute Ratings

Reviews

(1-12 of 12)
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October 18, 2021

YOLO try Zoho

Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • We never skipped a beat when the 2020 lockdown occurred. Everyone was already set up and able to work from home.
  • The cost of Zoho is much less than other remote programs; especially when remote connectivity cost includes up to 100 technicians (we made each user a tech of their own computer).
  • Integrating with other products and receiving a bundle discount is a plus.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Zoho Assist made sharing a norm, with no extra costs for business operations.
  • We saved so much, as we disconnected some other expensive remote control software and joined Zoho Assist.
  • The productivity/efficiency of every employee is maintained through supported team work.
Score 2 out of 10
Vetted Review
Verified User
  • Allowing staff to work remotely (due to isolation and social distancing) has had a positive impact.
  • However, this positive impact has been offset by the frustration felt by remote staff unable to log in to their client machines (out of hours) due to issues with WOL.
  • This frustration is also felt by admins also unable to remotely support client machines again due to WOL issues.
  • The biggest positive impact is the very low cost of Zoho Assist.
Lark Ismail | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • It's the most cost-effective service I've found with device control features, saving money.
  • It's reliable whenever we need it.
  • Without Zoho Assist we would probably not use a screen control program and would waste time trying to find a similar function from a combo of other programs rather than one.
Khashi Rahmani | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Postive ROI by replacing a previous remote assist software that was more expensive.
  • Solving client issues within minutes vs. verbal talk-throughs asking for client to do tasks.
  • Cost-friendly for small businesses as it's subscription based.
Alexis Correa | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Remotely assisting users allows me to save visitor costs and generate income with little effort.
  • Apart from attending remotely, customers also learn and that is very positive. Do not be afraid to teach your clients, they will always be grateful and they will recommend you.
  • Scheduling sessions is also a great help to keep you organized. This gives your business more seriousness.
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