Seamless team communication - merely a cliq away!
In my business, Zoho Cliq is used by the entire company. We have employees who are located in a central office and also employees based …
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What is Zoho Cliq?
Zoho Chat is a live chat tool, from Zoho Corporation.
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Pricing
Free
$0
Cloud
Unlimited
$3/user/month
Cloud
up to 500 users
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.zoho.com/cliq/pricing.html
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Reimagine your workflows, live demo | Zoho Cliq
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Wrike for Cliq - full Working Demo by Sanjay & Rishanth Team
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Webinar | Getting started with Zoho Cliq | Zoho Cliq
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Productive Communication with Zoho Cliq - David Elkins & Jeri John
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Zoho Cliq?
Zoho Cliq is a secure team communication and collaboration tool that helps streamline communication in an organization through organized conversations, file sharing, and audio and video calling.
Collaborate as a group with colleagues using Channels.
Search for conversations, files or even specific messages using the search bar.
Connect with teammates through audio and video calls. Group calls can be also be done in Cliq.
Create events, assign tasks and schedule meetings using the built-in tools.
Automate workflows, build custom bots using Cliq Platform to manage data.
Cliq offers data encryption at rest and in transit.
Zoho Cliq Features
Project Management Features
- Supported: Task Management
- Supported: Scheduling
- Supported: Workflow Automation
- Supported: Mobile Access
- Supported: Search
- Supported: Integrates with other Project Management Tools
Communication Features
- Supported: Chat
- Supported: Notifications
- Supported: Comments and feedback
- Supported: Discussions
- Supported: User directory and online status
- Supported: Sharing and privacy
- Supported: Surveys
- Supported: Internal knowledgebase
- Supported: Integrates with Outlook
File Sharing & Management Features
- Supported: Image files
- Supported: Video files
- Supported: Audio files
- Supported: Access control
- Supported: Advanced security features
- Supported: Integrates with Google Drive
- Supported: Device sync
- Supported: Web interface
Additional Features
- Supported: Channels
- Supported: Searchable conversations
Zoho Cliq Screenshots
Zoho Cliq Competitors
Zoho Cliq Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android |
| Supported Languages | English, German, Greek, Spanish, French, Italian, Japanese, Dutch, Portuguese, Russian, Turkish, Vietnamese, and Chinese. |
Frequently Asked Questions
Zoho Chat is a live chat tool, from Zoho Corporation.
The most common users of Zoho Cliq are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(70)Attribute Ratings
Reviews
(1-5 of 5)Companies can't remove reviews or game the system. Here's why
October 30, 2021
Seamless team communication - merely a cliq away!
In my business, Zoho Cliq is used by the entire company. We have employees who are located in a central office and also employees based remotely and Cliq allows us to have immediate communication with one another regardless of geographical limitations. Cliq allows the opportunity to build relationships, share ideas and files, and have what feels like face-to-face interaction without having to give out personal cell phone numbers.
- Individual chats.
- Group chats.
- Automation.
- Notification.
- Automatic statuses are not as good as some of Cliq's contemporaries.
- Emojis are strange.
- Some of the UI is not as intuitive as it could be.
- Group chats.
- Document sharing.
- Notifications.
- Personal conversations.
- Calendar reminders.
93.33333333333334%
9.3
50%
5.0
83.33333333333334%
8.3
- Major time savings.
- No need to fund personal phones for each employee.
- Faster response time.
- Geographically separated team that feels like one unit.
My all-time favorite tool in this space is Slack but Cliq is a close second. Cliq is essentially built to mimic Slack but is not quite as cutting-edge with some of their features. We opted to use Cliq over Slack because of the interconnectedness it offered with all the other tools our team uses to keep our business thriving.
11
We use Zoho Cliq across numerous departments in our business. Accounting, finance, marketing, sales, logistics, order processing, sales, sales management, executives, executive assistants, office manager, human resources, etc. Every member of our company with a computer has access to and regularly utilizes Cliq. It is the way we keep our team feeling connected even when we have people working across numerous geographies.
We do not have anyone in house who is fully allocated to supporting Zoho Cliq. We have one person on our team who does our software administration who creates accounts in tools like the Zoho suite (which includes Zoho Cliq) and gives users different levels of access. Beyond that, Zoho support is ready and able to assist!
- Team communication.
- Screen-sharing.
- Document sharing.
- Screen-sharing.
- Video chats.
- Phone calls.
- Replacing email.
- Channels for common interests/topics.
No
Score 10 out of 10
Vetted Review
Verified User
We use Zoho Cliq for ALL our inter-office communication. Because so much of our workforce is remote (myself included), we rely heavily on 1:1 as well as group chats to stay organized, assign quick tasks, and share pertinent information about callers, customers in the pipeline, marketing initiatives, as well as operational concerns. Beyond the basics, we also utilize some more 'advanced' features of the platform. We utilize external channels to allow our clients to directly. I personally use the audio and screen share calls as well when I've no time to write a full brief to someone. Versus needing to set up a zoom call, it makes quick communication easy. I also utilize Zoho Cliq for automated notifications throughout the day. This includes notifying sales team associates when new leads arrive, as well as notifying me personally of ops concerns — like when sales are closing, or accounts under 90 days are canceled. This allows us to be nimble; responding to emerging news as it happens. In an industry where speed-to-lead is how you live and die? A platform like Cliq is imperative to our success.
- External channels allow in-office staff a private channel to directly relay messages to customers.
- Automated notifications through Zoho CRM can be easily triggered.
- Audio/screen share components offer zoom-quality calling without extraneous setups.
- Pinned messages take up a lot of real estate.
- The contact lists once pinned stay locked in order. Being able to create dividers would assist greatly in organizing my contacts into departments.
- The panes added in as you chat should be allowed to minimize and reorganize.
- External channels that allow for customers to interface with our teams in private chats.
- 1:1 chats that allow for audio/screen sharing to take conversations "offline."
- Integrations with CRM to create automations to enhance productivity.
84%
8.4
78%
7.8
90%
9.0
- It's allowed my sales team to "speed to lead". Allowing us to connect to leads seconds after they hit our CRM.
- Because the platform comes inside the "One" platform, the ROI is amazingly high, because having to add this level of chat ON TOP of another platform would be costly.
- It allows us to create custom team chats. Makes it so easy to relay account information quickly. No water coolers required.
Essentially the same style of platform. Aside from any "bots" (which I don't use anyways), they appear to do the same thing. But Zoho Cliq comes packed into the Zoho One platform. It's a useful component in a suite of communication tools that allows our office to work and speak to one another in an abundance of ways.
139
Senior Team has a channel and uses 1:1 chat to communicate to all staff as needed. All agents have team channels to communicate to supervisors and teammates account issues or inter-office needs (announcing breaks, or system issues). [The] Sales Team has [an] announcement channel for questions, pipeline discussions, and another channel for team chatter. [The] Marketing Team has [a] channel for all open project discussions. External channels are open specifically for larger clients to have direct access to supervisors and agents as needed.
3
One super admin to handle major initiatives, setting up global channels, and CRM integrated notifications. IT director and subordinate(s) to handle any onboarding or moderation issues. Our company DOES have enterprise support for any project initiatives. Setting up Cliq honestly isn't hard. Channel setup is a breeze once you know the TYPE of channel to build. All else is handled in the settings and config screen. Any IT team member would have no problem working in Cliq.
- Teams need to chat "up" to supervisors when on break. Because we have staff in-house and remote, this is crucial to keep in one area to ensure no gaps in coverage.
- The sales team uses notifications from the CRM to Cliq to ensure [the] 'speed-to-lead' initiative is met. The second a new lead comes in, they are notified on Cliq and can take action.
- External channels are set up for the largest customers — allowing them a 24/7 direct connection to their agents and supervisors.
- All of the notifications the Sales & Marketing Director (me) set up to showcase hot items in the CRM. Including sales announcements and new customer cancellations.
- Screen-share allows the IT team to access agent screens to alleviate tech issues.
- Utilizing the audio-call feature allows us a "virtual softphone" for all associates that don't "eat" a line in our normal softphone environment.
- Scraping and tracking of breaks and downtime via chat.
- "Up for grabs" sales leads can be taken without hefty CRM assignment rules.
- Replacing some costly Zoom accounts where users won't need the license but can use the video calls through Cliq for inter-office communication.
No
- Price
- Product Usability
In our case, we purchased the Zoho One platform, and Cliq was built in. That being said, we looked into Slack, and a few other non-chat solutions to meet our inter-office communication goals. Simply put? We would have PAID for this Cliq platform if it had not come in 'One'. It meets all our needs and then some.
We wouldn't change a thing. Starting up with Cliq has allowed us to streamline communication, increase productivity, and ultimately meet all the company goals we had when it came to communication between teams, customers, and everything in between.
- Easy to create group chats and add folks as needed.
- Easy to start audio calls / video calls / screen shots.
- Easy to share files.
- Easy to reply with emoji reactions (saves time and unnecessary back-and-forth).
- Learning the difference between the "types" of [Zoho] Cliq channels is a bit cumbersome.
- Limit of on-screen chats, and no way to "reorganize" them.
- Automation via CRM does require a bit of technical skill in workflows.
Yes
On the phone, Cliq is as good as it is on the desktop. All the features are in place, and it's easy to pick up and go. Often when I need to run an errand but remain "in-office", I wind up using Cliq to remain visible to my staff. I'm able to participate in any chats that I need to with ease. I use a Samsung Note 20 Ultra. The UI/UX is as I'd expect it.
February 12, 2020
Zoho Chat Review
Our customer service representatives use ZoHo Chat daily and are pleased with the convenience and ease of use.
- Very easy to operate
- Customer service oriented
- No issues yet
- Users feel like we are there to answer any questions.
- ROI is positive because of Zoho Chat.
The owner chose this system after many months of evaluation.
January 02, 2019
Easy to use chat tool with excellent analytical capabilities.
The chat tool started as an experimental add-on for our support and sales team. But over time it has proven to be a fantastic addition to our customer contact toolset. It keeps track of visitor logs which lets our sales team be more effective when they are having a conversation with a potential client. The fact that we can track where a live visitor has come from and the path they are taking through our website is also incredibly useful data for our client engagement team. We can see what pages our clients most engage with and where they are most likely to contact us or take actions. It is also really easy to use so it required very little training for our contact team to be able to handle chats from incoming users.
- Its interface is really simple to use so you don't need to spend a lot of time training your people to manage incoming contacts.
- The visitor tracking is excellent. It will provide a lot of very useful data for your team to see what works on your site and what doesn't.
- It integrates really well with other Zoho apps.
- Their support is excellent. We got useful, informative responses from them when we had to contact them.
- Initial set up can be a little daunting if you aren't a tech-savvy person. For large organizations, this might not matter since you would have a dedicated IT team that will handle it (as we did) but if you are a small business owner looking to set this up yourself, I imagine it would take some trial and error to get working.
- It has made it easier for us to track how our visitors navigate through our web portals.
- Made it easier for us to maintain contact with visitors by providing them with an instant contact tool.
- It has increased the number of leads our sales team used to get through our website.
We selected Zoho because it was already a part of the Zoho toolset we were using. They offered a free trial which was a big help in our purchasing decision. Our team looked at one other alternative but we weren't satisfied with the pricing quote we got from them and the fact that we were already using other Zoho apps made our decision easier.
I use Zoho chat as part of the wider Zoho suite of products under the Zoho One banner, In particular, I use it within the Zoho CRM element to communicate with a number of Clients I have implemented Zoho with. I also use other Chat/Web Comms systems with clients such as Skype, Google Hangouts, Zoom. It's whatever suits the client but Zoho Chat is very useful to me as my own CRM is ZohoCRM so it is nice to have the integration.
I also use the Chat via my mobile using the Zoho Cliq app which is great as I'm not always at my desk so don't miss new messages from clients.
I also use the Chat via my mobile using the Zoho Cliq app which is great as I'm not always at my desk so don't miss new messages from clients.
- Positive - Easier Comms with specific Clients. Encouraging more to use it to engage with me
- Negative - Yet another comms channel to manage would like to have less. But see previous positive
- Positive - Came as part of my Zoho One subscription so low cost
- Has a wealth of options still to investigate as part of Cliq
- Zoom, Google Hangouts and Skype
Functionality wise Zoho Chat fairs pretty well against the other options. I still use all the other options as I need to be flexible in how I communicate with clients. It is the integration into the ZohoCRM & Cliq that puts Zoho Chat above the others and is why I try to encourage clients to move across to the app.