Zoho CRM

Zoho CRM Reviews

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Ratings and Reviews
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Zoho CRM Scorecard Summary

Feature Scorecard Summary

Sales Force Automation (9)
81%
8.1
Customer data management / contact management (120)
85%
8.5
Workflow management (111)
81%
8.1
Territory management (89)
79%
7.9
Opportunity management (111)
83%
8.3
Integration with email client (e.g., Outlook or Gmail) (109)
80%
8.0
Contract management (87)
84%
8.4
Quote & order management (94)
82%
8.2
Interaction tracking (108)
81%
8.1
Channel / partner relationship management (82)
78%
7.8
Customer Service & Support (3)
78%
7.8
Case management (94)
80%
8.0
Call center management (80)
77%
7.7
Help desk management (88)
76%
7.6
Marketing Automation (2)
84%
8.4
Lead management (114)
87%
8.7
Email marketing (98)
82%
8.2
CRM Project Management (3)
83%
8.3
Task management (108)
84%
8.4
Billing and invoicing management (84)
82%
8.2
Reporting (102)
83%
8.3
CRM Reporting & Analytics (3)
82%
8.2
Forecasting (98)
80%
8.0
Pipeline visualization (102)
83%
8.3
Customizable reports (108)
82%
8.2
Customization (4)
82%
8.2
Custom fields (116)
86%
8.6
Custom objects (94)
83%
8.3
Scripting environment (80)
79%
7.9
API for custom integration (90)
80%
8.0
Security (2)
89%
8.9
Single sign-on capability (99)
88%
8.8
Role-based user permissions (105)
90%
9.0
Social CRM (2)
80%
8.0
Social data (83)
80%
8.0
Social engagement (82)
80%
8.0
Integrations with 3rd-party Software (2)
77%
7.7
Marketing automation (91)
80%
8.0
Compensation management (69)
75%
7.5
Platform (1)
80%
8.0
Mobile access (101)
80%
8.0

What is Zoho CRM?

Zoho CRM is an enterprise solutions that helps to build customer relationships. It boasts empowering a global network of over 250,000 businesses of all sizes in 180 countries to convert more leads, engage with customers, and grow their revenue.

Its recently announced Canvas feature aims to enable users to create a personalized instance that meets their specific requirements and preferences. This is a recognition that the CRM solution in any enterprise must remain diverse and flexible as the customers it serves.

Its enterprise sales applications help reps reach decision makers who matter, to shorten long enterprise buying cycles, and build strong customer relationships that withstand unexpected disruptions or crises.

Zoho CRM Features

Sales Force Automation Features

  • Supported: Customer data management / contact management
  • Supported: Workflow management
  • Supported: Territory management
  • Supported: Opportunity management
  • Supported: Integration with email client (e.g., Outlook or Gmail)
  • Supported: Contract management
  • Supported: Quote & order management
  • Supported: Interaction tracking
  • Supported: Channel / partner relationship management

Customer Service & Support Features

  • Supported: Case management
  • Supported: Call center management
  • Supported: Help desk management

Marketing Automation Features

  • Supported: Lead management
  • Supported: Email marketing

CRM Project Management Features

  • Supported: Task management
  • Supported: Billing and invoicing management
  • Supported: Reporting

CRM Reporting & Analytics Features

  • Supported: Forecasting
  • Supported: Pipeline visualization
  • Supported: Customizable reports

Customization Features

  • Supported: Custom fields
  • Supported: Custom objects
  • Supported: Scripting environment
  • Supported: API for custom integration

Security Features

  • Supported: Role-based user permissions
  • Supported: Single sign-on capability

Social CRM Features

  • Supported: Social data
  • Supported: Social engagement

Integrations with 3rd-party Software Features

  • Supported: Marketing automation
  • Supported: Compensation management

Platform Features

  • Supported: Mobile access

Zoho CRM Screenshots

Zoho CRM Home - See your leads, open tasks, opportunities, and sales pipeline by stage all within the Zoho CRM home page.Blueprint - Zoho CRM's Blueprint helps ensure everyone in your team follows the right process, even when you're not looking. Make your sales processes scale, and give the same level of attention to the right customers and leads.Analytics - In-depth CRM analytics to help you make smarter business decisions. From lead analytics to deal insights, activity stats, and email analytics, monitor every aspect of your sales cycle any time, anywhere with pre-defined dashboard views.Deals - Cash in on all opportunities. Close more deals. Great sales management is all about prioritizing, tracking, and monitoring the deals in your pipeline. Zoho CRM gives you everything you need to manage deals across territories and sales structures.Setup - Configure and control your CRM from a unified Setup page.Leads - From lead generation to scoring to conversion, Zoho CRM's lead management software ensures proper follow-up to move your leads through the sales pipeline.SalesSignals - SalesSignals in Zoho CRM gives you the real-time analytics and notifications you need to reach out to every customer. SalesSignals can also send you real-time notifications when a customer interacts with you or your company on social media, so that you can respond right away.Activities - Keep track of all the tasks, meetings, calls, events, or activity records. Neatly organize the numerous records along with the activities associated to them such as follow-up, pre sales and post sales activities, phone conversations etc.Document Library - Organize and manage all your business related files and also share it with people in your organization. Upload various types of files and share with the users based on their profile permissions in the organization's CRM account.Marketplace - Features a host of carefully handpicked extensions for Zoho CRM. Extend your CRM functionality to do more than what it could originally.

Zoho CRM Video

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Zoho CRM Downloadables

Zoho CRM Integrations

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Zoho CRM Pricing

Starting Price: $14

More Pricing Information

More pricing information from Zoho CRM

SaaS Editions Pricing
Pricing DetailsTerms
Standard$14.00Per User/Per Month
Professional$23.00Per User/Per Month
Enterprise$40.00Per User/Per Month
Ultimate$52.00Per User/Per Month
Plus$57.00Per User/Per Month

Zoho CRM Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesAsia, Australia, Canada, China, Europe, India, Latin America, Middle-East and Africa, United Kingdom, United States
Supported LanguagesEnglish (US), English (UK), Hebrew, French, German, Spanish, Italian, Japanese, Korean, Portuguese (Portugal), Portuguese (Brazil), Russian, Swedish, Bulgarian, Chinese (China), Chinese (Taiwan), Danish, Dutch, Polish, Hungarian, Turkish, Vietnamese, Hindi, Croatian, Czech

Frequently Asked Questions

What is Zoho CRM?

Zoho CRM is a simple, very low-cost CRM option for the smaller end of the SMB segment. The product has several useful integrations with other products, including QuickBooks, and Google Apps and Google Docs. The product also has an integrated project management module.

How much does Zoho CRM cost?

Zoho CRM starts at $14.

What is Zoho CRM's best feature?

Reviewers rate Role-based user permissions highest, with a score of 9.

Who uses Zoho CRM?

The most common users of Zoho CRM are from Small Businesses and the Marketing & Advertising industry.