Zoho SalesIQ Reviews

21 Ratings
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Score 9.4 out of 100

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Reviews (1-4 of 4)

Srikanth Acharya | TrustRadius Reviewer
November 16, 2018

Zoho SalesIQ is the best "live" customer engagement tool for your website.

Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Synchronizing with CRM
  • Automation
  • Customization based on customer behaviour
  • Visibility of customers on the site and their actions
  • While their support is good, it would be helpful if they could do some part of the configuration for us. They don't. They only tell us how to do it.
Read Srikanth Acharya's full review
Anonymous | TrustRadius Reviewer
November 24, 2018

Integrated Visitor Tracking and Chat

Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Live visitor tracking
  • Tracking of CRM contact behavior on website
  • Live Agent Chat
  • Login expiry is frustrating....but I do understand the need for security. I find Zoho's approach frustrating sometimes...
  • Chat Widget could take a page from more advanced offerings like Intercom.io
  • Limited customization and older look and feel of the widget
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Alexis Correa | TrustRadius Reviewer
April 04, 2017

Following my visitors closely

Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Know where your visitors come from
  • The time spent in a specific place
  • If they are a recurring visitor
  • Number of visits received by a person (visitor)
  • Improve the mobile app. Make it more similar to the portal but flexible to navigate.
  • Automatic leads (or actions). When a visitor meets some conditions, open a window requesting a name and email (and/or additional information).
  • Visit goals. When a visitor is the X visitor of this place today (for the month). Something like that could be cool.
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Lee Gardener | TrustRadius Reviewer
February 17, 2017

My ups and downs with Zoho Sales IQ

Score 6 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • It tracks people's behaviour on our site.
  • It remembers IP addresses so we can see if we are getting repeat visitors and we can see how long they spend in different parts of the site.
  • The live chat function is very useful to us as a company.
  • As with all Zoho products what lets them down is the support system they have. You rarely get to speak to somebody straight away and you don't always get a resolution either. I have submitted online requests for assistance before and never received a call back which is ironic considering the live chat function is something their software does particularly well.
Read Lee Gardener's full review

Zoho SalesIQ Scorecard Summary

About Zoho SalesIQ

Zoho SalesIQ is a solution that is designed to help companies convert website visitors into customers. This solution enables business users to track visitors in real-time, engage them effectively and increase sales conversions.
Categories:  Web Analytics,  Live Chat

Zoho SalesIQ Features

Has featureWebsite Visitor Tracking
Has featureLead Scoring
Has featureWebsite Visitor Engagement
Has featureLive Chat

Zoho SalesIQ Competitors

Pricing

  • Has featureFree Trial Available?Yes
  • Has featureFree or Freemium Version Available?Yes
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No

Zoho SalesIQ Support Options

 Free VersionPaid Version
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Video Tutorials / Webinar
Phone

Zoho SalesIQ Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No