Quick, Simple & Efficient
We use Zoho SalesIQ mainly to provide support to our clients and their users on our web-based application. This is primarily used by our …
Starting at $0 per month per user
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What is Zoho SalesIQ?
Zoho SalesIQ is an AI-powered live chat and analytics platform that promotes proactive customer engagement. It offers sales, marketing, and support teams a tool, with features to communicate with visitors throughout the customer lifecycle. Zoho SalesIQ can be used…
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Pricing
Free
$0
Cloud
per month per user
Basic
$10
Cloud
per month per user
Professional
$17
Cloud
per month per user
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.zoho.com/salesiq/pricing.ht…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
New & Improved Zoho SalesIQ 2.0: A quick demo from Codeless Bots to Website Visitor Tracking & more
YouTube
Zoho SalesIQ - Dialogflow demo
YouTube
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Zoho SalesIQ?
Zoho SalesIQ is an AI-powered live chat and analytics platform that promotes proactive customer engagement. It offers sales, marketing, and support teams a tool, with features to communicate with visitors throughout the customer lifecycle.
Zoho SalesIQ can be used by businesses of all sizes across all industries.
Zoho SalesIQ offers:
A detailed list of visitors sorted based on the criteria that matter to businesses
A codeless website chatbot builder used to build a chatbot for websites without writing a single line of code
In-built audio call and screen share features to solve complex queries
Proactive chat triggers to reach out to customers at the right touchpoint
Instant messaging channels like WhatsApp, Instagram, Facebook to bring all customer communication into a single dashboard
Zoho SalesIQ Features
- Supported: Visitor Tracking
- Supported: Codeless bot
- Supported: Scripted bot
- Supported: Live Chat
- Supported: Audio call
- Supported: Screen share
- Supported: Lead scoring
- Supported: Chat routing
- Supported: Proactive chat triggers
- Supported: Profile enrichment
- Supported: IP blocking
- Supported: Internal chat
- Supported: Instagram integration
- Supported: Canned responses
- Supported: Typing preview
- Supported: Chat supervision
- Supported: Profanity management
- Supported: Agent mobile app
- Supported: Mobile SDK
- Supported: Chat translation
Zoho SalesIQ Screenshots
Zoho SalesIQ Video
Zoho SalesIQ Product Tour: Customer engagement platform
Zoho SalesIQ Integrations
Zoho SalesIQ Competitors
Zoho SalesIQ Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Countries | Global |
| Supported Languages | Arabic, Bulgarian, Czech, Danish, German, Greek, English, French, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified) |
Frequently Asked Questions
Zoho SalesIQ starts at $0.
The most common users of Zoho SalesIQ are from Small Businesses (1-50 employees).
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Reviews and Ratings
(40)Reviews
(1-13 of 13)Companies can't remove reviews or game the system. Here's why
November 04, 2021
Quick, Simple & Efficient
- Automated bot.
- Screen-sharing & remote assistance.
- Customization.
- Deeper integration with Zoho Assist.
- Integration with 3rd Party ticketing systems not in Zoho family of products.
- Updated scripts to match Zoho Creator.
October 05, 2021
The most popular and best value for Customer Engagement Platform available in the market
- It easily provides a simple widget code with a few clicks once you decide to integrate it with your website or application.
- You are able to check live website visitors' page visits so that the corresponding subject matter experts can get ready to respond in case they decide to chat.
- It gives locations of website visitors as well as for how long have they browsed the web pages and if they are returning or new leads.
- Live chat agents can easily respond to visitors on the go via the android application that notifies the agent of incoming chat queries to which they can respond or leave it to other agents.
- Those features that are not supported by the plan you are using should be removed from the front end as they are taking up space and usually are a distraction to the users.
- The help to the keyboard shortcuts should be prompted while using the application instead of having to visit the help menu again and again.
- There is a distracting awful looking orange notification icon that keeps appearing on the top right corner of the application if you have downgraded your plan, this should be shifted to the sliding bar.
August 24, 2021
Fantastic chat software for your sales and support team!
- The mobile app is fantastic so our agents can pick up support queries even on their phones.
- It also captures some very useful extra data on users (like their location, device etc) which can be useful for both troubleshooting and sales related purposes.
- I really like the mobile app but on Android we have faced a few issues where the chat ringer will either not ring or continuously ring until we restart our phone. It doesnt happen often, thankfully.
August 02, 2021
Avoid Unless You Have No Other Options
- Tracks user behavior
- Identifies users through multiple sessions
- Easy to set up
- Easy to edit certain things
- Overall it's a very simple tool that doesn't offer a lot of complexity or expanded tools
- Even though it's all in the Zoho family, it doesn't work seemlessly with CRM or other Zoho products
- Not always the best at identifying similar users across different browsers, devices, etc
July 21, 2021
Zoho SalesIQ is a Resourceful and Convenient Program
- Zoho SalesIQ has an option of developing up an AI messaging.
- Customers behaviors and demands are identified.
- Zoho SalesIQ has a live chat which is excellent and fantastic.
- The software fails to know when one visits the site through a mobile application.
- Zoho SalesIQ free version has limited features.
- Understanding UI sometimes is hard/complicated.
- Not that pricey
- Convenient to use.
- Good customer experience, they resolve queries quickly
- It is easy to integrate it with CRM
- Chatbot functionality and development is a but difficult to use/understand
- Has issues with the notification/updates. That is sometimes it does not provide actual number of visitors on page, so need to reload it to get exact number.
- Sometimes our website becomes slow due to its code
- UI can be tricky to understand
June 04, 2021
Zoho SalesIQ as a full-fledged business solution.
- It has helped us increase our revenues by a significant margin over the last few years. Technical help is quite quick to respond.
- UI that is convenient and practical. It's simple to use and understand. We value being able to see how users arrive at our site.
- Zoho SalesIQ has a fantastic live chat feature that includes a notification, monitoring and reporting system.
- Unfortunately, Zoho SalesIQ free edition only has a few features.
- It cannot tell us when someone visits our website through a mobile app.
- The time it takes to acquire the results of an inquiry might be a bit excessive at times.
May 30, 2021
A great tool to enhance your website UX
- Easy UX
- Option to set up AI messaging
- Easy canned responses
- Great reporting
- Easy of integration across other Zoho apps
- Not sure if it's possible, but I'd love to have the ability to see what people are actually doing on a given page (where their cursor is, etc)
- A fine match for the company needs and incorporation.
- Customers visibility on the platform and their behavior.
- The amount of time spent in a given location.
- It is extremely simple to use, with numerous manuals and instructions on how to apply every company.
- The online chat feature is extremely beneficial to us an organization.
- The reporting capabilities should certainly be enhanced.
- Data is destroyed when the device fails or you switch to another screen.
- It was a bit difficult to set up.
November 24, 2018
Integrated Visitor Tracking and Chat
- Live visitor tracking
- Tracking of CRM contact behavior on website
- Live Agent Chat
- Login expiry is frustrating....but I do understand the need for security. I find Zoho's approach frustrating sometimes...
- Chat Widget could take a page from more advanced offerings like Intercom.io
- Limited customization and older look and feel of the widget
- Synchronizing with CRM
- Automation
- Customization based on customer behaviour
- Visibility of customers on the site and their actions
- While their support is good, it would be helpful if they could do some part of the configuration for us. They don't. They only tell us how to do it.
April 04, 2017
Following my visitors closely
- Know where your visitors come from
- The time spent in a specific place
- If they are a recurring visitor
- Number of visits received by a person (visitor)
- Improve the mobile app. Make it more similar to the portal but flexible to navigate.
- Automatic leads (or actions). When a visitor meets some conditions, open a window requesting a name and email (and/or additional information).
- Visit goals. When a visitor is the X visitor of this place today (for the month). Something like that could be cool.
February 17, 2017
My ups and downs with Zoho Sales IQ
- It tracks people's behaviour on our site.
- It remembers IP addresses so we can see if we are getting repeat visitors and we can see how long they spend in different parts of the site.
- The live chat function is very useful to us as a company.
- As with all Zoho products what lets them down is the support system they have. You rarely get to speak to somebody straight away and you don't always get a resolution either. I have submitted online requests for assistance before and never received a call back which is ironic considering the live chat function is something their software does particularly well.