Overview
What is Zoho Social?
Zoho Social helps marketers in small to large organizations to grow the social media presence of their brand with actionable insights focused on content and engagement. Zoho Social provides marketers with pre-publishing insights based on the engagement level of previous…
Great Product for Small Business
Zoho Social allows you to grow your following with ease!
Zoho Social - the must have multi channel social media manager
A really good tool for social media managers
The best social media platform for SMB!
Overall a great scheduling platform!
Effortless Social Media Management with Zoho Social
Zoho Social review
The most engaging social media management tool
A Fantastic Product - I got my social media under control!
Zoho Social -a supe tools for your business
Using Zoho Social to organize and manage posting to multiple platforms
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Twitter (360)9.393%
- Content planning and scheduling (410)9.292%
- LinkedIn (356)9.191%
- Facebook (397)9.090%
Reviewer Pros & Cons
Pricing
Standard
$10
Professional
$25
Agency
$200
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Social Media Management Using Zoho Social - Zoho Social Demo
Features
Listening/monitoring
Using complex keyword searches to surface insights from social media conversations.
- 7.9Sentiment analysis(244) Ratings
The tool offers natural language processing to automatically assign positive, negative or neutral sentiment to each post. Users often have the ability to manually change the sentiment.
- 8.6Broad channel coverage(339) Ratings
The tool monitors multiple social channels, as well as blogs, forums, news sites and other websites.
Publishing
Scheduling posts to various social media channels and profiles from one interface.
- 9.2Content planning and scheduling(410) Ratings
Users can easily plan content and schedule posts to various social media channels and profiles from one interface.
- 7.6Audience targeting(290) Ratings
Users can target posts to audience members based on geolocation and other demographics.
- 8.2Content optimization(338) Ratings
The tool can suggest content, as well as the best days and times for content publication and customer engagement.
Engagement
Engaging with customers and responding to comments and inquiries via social media channels.
- 7.9Automated routing and prioritization(284) Ratings
Users can set up rules so that the tool automatically prioritizes mentions and routes them to the appropriate individual or team for response.
- 8.4Customer interaction histories(315) Ratings
Users can view the entire customer conversation history when responding to a mention.
Marketing
Using the software to increase customer engagement and grow customer base via social media channels.
- 7.9Lead generation(215) Ratings
Users can discover and engage with new prospects, based on certain parameters.
- 8.4Content marketing(283) Ratings
Users can discover content from social media conversations and leverage it in marketing materials.
Channel coverage/integration
Effective integration with social media networks, including the ability to monitor, publish and respond.
- 9.3Twitter(360) Ratings
The software allows users to monitor, publish and respond via Twitter.
- 9Facebook(397) Ratings
The software allows users to monitor, publish and respond via Facebook.
- 9.1LinkedIn(356) Ratings
The software allows users to monitor, publish and respond via LinkedIn, including Groups.
- 8.7Google+(228) Ratings
The software allows users to monitor, publish and respond via Google+.
- 9.1Instagram(326) Ratings
The software allows users to monitor, publish and respond via Instagram.
Reporting/analytics
- 7.7Campaign success analytics(331) Ratings
Users can analyze the success of campaigns through metrics such as likes, shares, retweets, followers, clicks and conversions.
- 7.6Competitor analysis(202) Ratings
Users can compare themselves to competitors based on brand mentions, customer engagement and sentiment.
Account management
Users can manage access to multiple social media accounts.
- 8.4Role-based user permissions & privileges(269) Ratings
Permissions to perform actions or access social accounts are assigned to roles, which are then assigned to users, reducing complexity of administration.
- 9.3Mobile access(342) Ratings
Users can effectively use the software through a mobile or tablet device.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Zoho Social?
Zoho Social provides marketers with pre-publishing insights based on the engagement level of previous posts and the activity of their audience. Zoho Social even goes a step ahead to shows users the percentage of their audience that’s likely to see their post now, suggests the next best time to post and lets them schedule a post to go out at the same time of the day in different time-zones.
Zoho Social's real-time monitoring dashboard helps marketing teams listen to what’s being said about their brand. Users can search and track a keyword; and respond when they need to. Instant notifications ensure quick reactions and guarantee that no relevant conversations are missed.
Within Zoho Social, numbers are included as a value add, around publishing and listening features. A dedicated reports tab provides social-network-specific statistics and detailed analytics enabling users to understand more about their audience and how people engage with their content.
Zoho Social Features
Listening/monitoring Features
- Supported: Sentiment analysis
- Supported: Broad channel coverage
Publishing Features
- Supported: Content planning and scheduling
- Supported: Audience targeting
- Supported: Content optimization
Engagement Features
- Supported: Automated routing and prioritization
- Supported: Customer interaction histories
Marketing Features
- Supported: Lead generation
- Supported: Content marketing
Channel coverage/integration Features
- Supported: Twitter
- Supported: Facebook
- Supported: LinkedIn
- Supported: Google+
- Supported: Instagram
Reporting/analytics Features
- Supported: Campaign success analytics
- Supported: Competitor analysis
Account management Features
- Supported: Role-based user permissions & privileges
- Supported: Mobile access
Zoho Social Screenshots
Zoho Social Video
Zoho Social Integrations
Zoho Social Competitors
Zoho Social Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android |
Supported Countries | Worldwide |
Supported Languages | English, French, German, Spanish, Portuguese, and Italian. |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(512)Attribute Ratings
- 8Likelihood to Renew12 ratings
- 8.2Availability2 ratings
- 8.2Performance3 ratings
- 9.4Usability250 ratings
- 9.3Support Rating220 ratings
- 8.2Online Training1 rating
- 8.3Implementation Rating5 ratings
- 7.3Configurability2 ratings
- 8.2Product Scalability3 ratings
- 3.6Ease of integration2 ratings
- 8.2Vendor pre-sale2 ratings
- 8.2Vendor post-sale2 ratings
Reviews
(101-125 of 418)- Easy of creating multiple scheduled posts
- Ease of adding images
- Analytics on content performance
- The only thing I've noticed is the date of the post disappears if I edit a post. It's not sticky and has to be reset if I edit the post
Zoho Social For Ecommerce Agency
- Social Calendar
- Lead Sync
- Review Management
- Quora not supported
Best product for cost and user-friendliness
- User-friendly
- Posts videos and pictures easily
- Cost effective
- Zoho doesn't allow for a personal Facebook account - they could improve on this
- Connecting all my social accounts.
- Presenting all my incoming messages in a single view.
- Calendar view is a game changer.
- Customizing the posts for individual social sites is confusing.
- The iPad app is just the iPhone app ported. No calendar view.
- No MacOS app
its Amazing Application
- User Friendly
- Cost Affordablee
- Add Stories
- Add more socia media platform
Zoho a simple and cheap solution
- Scheduling posts.
- Great UI.
- Google business posts.
- First comment on Instagram should be included on lower level.
- Pinterest.
Best value for best options
- bulk scheduling
- easy to connect social profiles
- messages
- multiple products under the same account is a little confusing
- Publishing
- Content management
- Scheduling of content
- Analytics
- More social media channels
- More features for publishing
- Custom editing
Zoho for Digital
- Reduces man power
- Reduces time
- Editing of images directly
- convenient in adding Hashtag need to be improved
Zoho Social - Automation Boon
- Lead Transfer
- No latency in lead transferring
- Customised Field mapping
- Separate Subscription for only lead transferring.
- Integration with Google Form.
- Different assignment rules with same channel.
My experience with Zoho Social
- Easy to use interface
- Advance post scheduling feature
- Responsive platform
- Link Shortening
- Hashtags & Keywords Research
- Better subscription plans
Zoho Review
- Multi-platform scheduling.
- Easy to use interface.
- Detailed reports section.
- Easy to switch between managed brands.
- Could add a feature to boost within the website.
- Pricing may need to be adjusted, adding brands should be as pricey.
- Add TikTok to their social list.
The only thing Zoho can improve is the list of social platforms.
I'm a long time Zoho fan!
- Manage multiple channels
- Delegate to teams
- Track social media and respond easily
- Analytics
- Schedule posts
- Manage video content and livestreaming
- I'd like to see more brands available at the standard, premium, and pro levels rather than jumping to 10 at the agency level.
- I would like to see admin features at the entry level
Great tool for social media content and lead management
Want support? You got it!
- Scheduling
- Analytics
- Messaging
- Manually upload multiple pictures to Instagram at once
- Integrate with TikTok
- Allow Collaborations on scheduled posts not just drafts
Zoho Social for complete social media control
- multichannel publishing
- Ease of use
- Value for money
- price for extra team members
A social media management tool that gets the job done
- Bulk scheduling posts across multiple channels. The sample csv was really simple to use and It really saves alot of time with the scheduling of posts
- Collaboration & Approvals. Being able to collaborate on a post before having it approved really sped up the planning process for us
- Team Management. Being able to customize user privileges is has made account management a lot simpler for us.
- The main dashboard, although very informative from a stats perspective, lacks the versatility needed to truly manage the multiple channels from a glance. What would have made it great, is the ability to see more than just the last item posted to the social media accts. This should be something that can be customized at the dashboard level
Zoho Social - Great Stuff!
- Social Media Management.
- Smart recommendations for maximum post exposure.
- Simplicity.
- The tagging system when tagging a specific entity on social media.
ZOHO SOCIAL - VALUE FOR MONEY!
Pros:
Easy to navigate - Use friendly
Easy to monitor multiple handles
Reporting structure is simplified
Cons:
Bulk schedule doesn't work well.
Reporting can be done only for last 95 days - Cannot compare it quarter vs quarter
- Easy of Navigation across pages
- Reporting is easy to understand
- One stop shop for all social media monitoring
- Reporting can be for the last 1 year. or at least last 180 days/
- Bulk posting can be sorted
- Can be better priced
Fantastic tool for all businesses
- multiple platforms
- scheduling
- media
- Free version for less platforms
- Scheduling content in different social media platforms
- Connecting your different accounts in social media in one dashboard
- Allowing you to publish content in Twitter, Facebook, Linkedin, Instagram and Youtube
- Maybe a more clear way to navigate between different tools
- The mos basic package does not include all the features, but it's cheap
- Managing my account wasn't easy at the first attempt
Easy to Setup and Delegate to Team
- Quick Setup
- Cross Platform Editing
- Dashboard
- Neccesary Features are in High Price Tier
Alex Turcu Review for Zoho Social
- It works perfectly.
- It works fast.
- It's intuitive.
- post scheduling
- post tagging in platform
- an intuitive mobile app
- the post tagging could be a little more advanced (i.e. searching your friends or relevant profiles rather than simply the keyword you type)
- it's post approval structure wasn't very intuitive and we abandoned it for simply approving drafts
- tools for standardizing media for different platforms would be EXTREMELY helpful
Zoho Social is wonderful
- Manages social media output.
- Provides simple and complex analytics.
- Easily condenses notifications.
- Uploading multiple posts can be tricky and the tutorial does not exist on the site. I had to seek it out via Google.