Overview
What is Zoho Social?
Zoho Social helps marketers in small to large organizations to grow the social media presence of their brand with actionable insights focused on content and engagement. Zoho Social provides marketers with pre-publishing insights based on the engagement level of previous…
Zoho Social - the must have multi channel social media manager
A really good tool for social media managers
The best social media platform for SMB!
Overall a great scheduling platform!
Effortless Social Media Management with Zoho Social
Zoho Social review
The most engaging social media management tool
A Fantastic Product - I got my social media under control!
Zoho Social -a supe tools for your business
Using Zoho Social to organize and manage posting to multiple platforms
Great nifty software that's super easy to use!
How Zoho Social Drove business to me
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Twitter (359)9.393%
- Content planning and scheduling (409)9.292%
- LinkedIn (355)9.191%
- Facebook (396)9.090%
Reviewer Pros & Cons
Pricing
Standard
$10
Professional
$25
Agency
$200
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Social Media Management Using Zoho Social - Zoho Social Demo
Features
Listening/monitoring
Using complex keyword searches to surface insights from social media conversations.
- 7.9Sentiment analysis(243) Ratings
The tool offers natural language processing to automatically assign positive, negative or neutral sentiment to each post. Users often have the ability to manually change the sentiment.
- 8.6Broad channel coverage(338) Ratings
The tool monitors multiple social channels, as well as blogs, forums, news sites and other websites.
Publishing
Scheduling posts to various social media channels and profiles from one interface.
- 9.2Content planning and scheduling(409) Ratings
Users can easily plan content and schedule posts to various social media channels and profiles from one interface.
- 7.6Audience targeting(289) Ratings
Users can target posts to audience members based on geolocation and other demographics.
- 8.2Content optimization(337) Ratings
The tool can suggest content, as well as the best days and times for content publication and customer engagement.
Engagement
Engaging with customers and responding to comments and inquiries via social media channels.
- 7.9Automated routing and prioritization(283) Ratings
Users can set up rules so that the tool automatically prioritizes mentions and routes them to the appropriate individual or team for response.
- 8.4Customer interaction histories(314) Ratings
Users can view the entire customer conversation history when responding to a mention.
Marketing
Using the software to increase customer engagement and grow customer base via social media channels.
- 7.9Lead generation(214) Ratings
Users can discover and engage with new prospects, based on certain parameters.
- 8.4Content marketing(282) Ratings
Users can discover content from social media conversations and leverage it in marketing materials.
Channel coverage/integration
Effective integration with social media networks, including the ability to monitor, publish and respond.
- 9.3Twitter(359) Ratings
The software allows users to monitor, publish and respond via Twitter.
- 9Facebook(396) Ratings
The software allows users to monitor, publish and respond via Facebook.
- 9.1LinkedIn(355) Ratings
The software allows users to monitor, publish and respond via LinkedIn, including Groups.
- 8.7Google+(227) Ratings
The software allows users to monitor, publish and respond via Google+.
- 9.1Instagram(325) Ratings
The software allows users to monitor, publish and respond via Instagram.
Reporting/analytics
- 7.7Campaign success analytics(330) Ratings
Users can analyze the success of campaigns through metrics such as likes, shares, retweets, followers, clicks and conversions.
- 7.6Competitor analysis(201) Ratings
Users can compare themselves to competitors based on brand mentions, customer engagement and sentiment.
Account management
Users can manage access to multiple social media accounts.
- 8.4Role-based user permissions & privileges(268) Ratings
Permissions to perform actions or access social accounts are assigned to roles, which are then assigned to users, reducing complexity of administration.
- 9.3Mobile access(341) Ratings
Users can effectively use the software through a mobile or tablet device.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Zoho Social?
Zoho Social provides marketers with pre-publishing insights based on the engagement level of previous posts and the activity of their audience. Zoho Social even goes a step ahead to shows users the percentage of their audience that’s likely to see their post now, suggests the next best time to post and lets them schedule a post to go out at the same time of the day in different time-zones.
Zoho Social's real-time monitoring dashboard helps marketing teams listen to what’s being said about their brand. Users can search and track a keyword; and respond when they need to. Instant notifications ensure quick reactions and guarantee that no relevant conversations are missed.
Within Zoho Social, numbers are included as a value add, around publishing and listening features. A dedicated reports tab provides social-network-specific statistics and detailed analytics enabling users to understand more about their audience and how people engage with their content.
Zoho Social Features
Listening/monitoring Features
- Supported: Sentiment analysis
- Supported: Broad channel coverage
Publishing Features
- Supported: Content planning and scheduling
- Supported: Audience targeting
- Supported: Content optimization
Engagement Features
- Supported: Automated routing and prioritization
- Supported: Customer interaction histories
Marketing Features
- Supported: Lead generation
- Supported: Content marketing
Channel coverage/integration Features
- Supported: Twitter
- Supported: Facebook
- Supported: LinkedIn
- Supported: Google+
- Supported: Instagram
Reporting/analytics Features
- Supported: Campaign success analytics
- Supported: Competitor analysis
Account management Features
- Supported: Role-based user permissions & privileges
- Supported: Mobile access
Zoho Social Screenshots
Zoho Social Video
Zoho Social Integrations
Zoho Social Competitors
Zoho Social Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android |
Supported Countries | Worldwide |
Supported Languages | English, French, German, Spanish, Portuguese, and Italian. |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(510)Attribute Ratings
- 8Likelihood to Renew12 ratings
- 8.2Availability2 ratings
- 8.2Performance3 ratings
- 9.4Usability250 ratings
- 9.3Support Rating220 ratings
- 8.2Online Training1 rating
- 8.3Implementation Rating5 ratings
- 7.3Configurability2 ratings
- 8.2Product Scalability3 ratings
- 3.6Ease of integration2 ratings
- 8.2Vendor pre-sale2 ratings
- 8.2Vendor post-sale2 ratings
Reviews
(51-75 of 416)- The "limited publisher" option offers great control over a post before it is uploaded. Only when the assigned approver approves it, the final posting is done.
- The summary reports are very crisp and on-point. The custom dashboard for "Reports" is an added advantage!
- "Monitoring" lets the user add multiple categories that they wish to monitor for their brand. For eg. Reviews, Page search, Hashtag, Mentions, etc.
- Zoho Social can improve publishing features under LinkedIn. Upload PDF carousel, Tag people, etc.
- Provide metrics on Retweets done from the page/profile - Twitter.
- Provide a better view of the competitor insights. Maybe, add it as a separate section under "Reports".
Awesome!
- Monitor
- Posts
- Leads
- leads
- Easy setup for all social channels
- Managing nuances between channels such as image size, links, and other requirements
- Showing a single view of all interactions
- More options for multiple brand and user add-ons
- Feature requests sometimes receive disinterested reponses
- Integration of multiple social media pages
- Analytics reporting
- Suggesting best times to post
- Calendar View
- Allow adding personal pages especially for personal brands ( Facebook)
- Automate compatibility of content to different pages
Very happy with Zoho Social!
- Pre-scheduling posts with a calendar view available
- Reminding me to re-size Instagram images
- Showing me the Twitter character limit
- Sometimes my Insta images have a black column on the side but I don’t know why.
Decent software to help save time
- Notifies me when I receive a social media interaction.
- Helps me to schedule content on a regular basis.
- Allows me to view, at a glance, what my social media posting calendar looks like.
- Perhaps additional integrations with other platforms, such as my Wix and Squarespace sites or my practice management software.
Zoho for the Win!
- Posts to multiple social media channels at once.
- Allows scheduled posts and even recommends high traffic post schedules.
- Includes a bank of free images to use with your posts.
- I have no suggestions. I am extremely happy with this tool.
Social Media without worries with Zoho Social
- Posts across multiple platforms
- Desktop and mobile app work well together
- Notifies if a post does not adhere to platforms guidelines due to size or video
- Able to drag and drop photos on the site
- The calendar of upcoming posts is extremely useful
- The ability to format a post for different platforms within the app
- Love all I have used so far!
Zoho Social, the best
- social media scheduling
- cross posting
- management
- twitter
- handles
- hashtags
Love Zoho Social!
- Schedule posts up to two weeks at a time.
- Upload videos so they can be native videos.
- Schedule repeat posts on a monthly basis.
- Create and use the hashtag database.
- Include Fanbase as one of the social media platforms.
- In person support. I can't figure out why my IG won't connect even after following all of your knowledge base instructions.
Not suited for scheduling from Canva.
Zoho for Small Scale User(s)
This app has a more professional feel to it than competing online software. It may be at times a bit frustrating to manually move the scheduling tool towards the last post scheduled but at the same time this keeps one attentive that s/he should not schedule too far ahead of time.
One of the standout features of Zoho Social is its ability to manage multiple social media accounts from a single dashboard. Users can schedule posts, monitor brand mentions and respond to comments and messages across Facebook, Twitter, LinkedIn, Instagram, and more! This centralized approach saves time and eliminates the need for multiple logins+tabs.
Another feature of Zoho Social is its powerful analytics capabilities. Users can track engagement metrics like likes, comments + shares, as well as measure the success of campaigns and track competitor activity. These insights enable businesses to make data-driven decisions and optimize their media strategy.
- Scheduling
- Metrics
- Engagement
- Monitoring
- Sponsorship by Users in Return for Free Service (i.e., advertising)
- Calendar Optimization Tools
- ChatGPT Integration
Overall, Zoho Social is a powerful social media management tool that can help businesses and marketers streamline their social media workflow and make data-driven decisions. Its robust features and integration capabilities make it a top contender in the social media management space.
The best app
- managing social media
- reply to messageses
- easy to use
- social media messaging
Zoho Social has become a great tool for somebody who doesn't like using social media but understands the importance of it.
- I love the scheduling part of the platform
- The ability to post cross platform is great
- It is very simple to use for people who don't spend huge amounts of time on social media.
- I haven't encountered anything that I would say needs improvement in the time I have used Zoho Social
- Ability to schedule posts
- Ability to post cross-platform
- Ability to reply to comments cross-platform
- Easy to use
Photographer that LOVES the ease of use and power of Zoho Social
- Scheduling
- Posting across platforms
- Simple interface
- There seems to be a glitch accessing phone photo library every once in a while. It will occasionally only display "Recent" images with no way of accessing the larger library.
- I'd like to see adding a hashtag suggestion tool based on keywords in the caption.
- Brighter, more colorful/fun interface.
Why I Chose Zoho Social
- Bulk Upload Posts
- Messages
- Monitor Google Business Reviews
- Does Not Monitor Instagram Mentions/Tags
- Cannot Bulk Schedule Videos
- Must Connect Personal LinkedIn Profile to Access Page
The Most Bang for Your Buck Social Media Data Dashboard
- The setup of user accounts is super easy.
- Analytics shown are clean and easy to read.
- It's honestly not that expensive.
- When you click on the individual content performance, there needs to be more analytical charts to see momentum and falls in likes to show longevity.
- Instagram mentions & tagging are not captured well or at all.
Zoho is the way to go!
- Scheduling.
- Ease of interface.
- Customer service.
- Editing
- Removing social channels.
- Cannot customize posts for different social platforms.
- No automatic image resizing.
Zoho Social - the only tool you'll need
- Cross platform publishing
- Reporting
- Calendar view
- Approvals functionality could be better
Zoho Social stands apart - Grassroots TW
- social media management
- conversion Tracking
- Merging with other social media platforms
- Automation
- More tutorials at the beginning
- Video Guides
- Detailed descriptions and rationale of each additional services
- Where I can manage all social media account in one platform
- Where I can upload Post in one click in all social media platform
- very convinient and very understandable easy to use
- One of the things that I particularly like about Zoho Social is that it offers a wide range of features and tools,
- user-friendly social media management tool
- It has all the features and capabilities you need to effectively manage and grow your social media presence, and it's easy to use, which is a major plus
- Integration with other tools: While Zoho Social offers a wide range of features and tools, it would be useful to have more integration with other tools and platforms. For example, it would be helpful to be able to connect with email marketing platforms or customer relationship management (CRM) systems to better track and analyze customer interactions across different channels.
- Advanced content creation: While Zoho Social allows you to schedule and publish content, it could be beneficial to have more advanced content creation tools, such as the ability to design and schedule more visually appealing posts or the ability to create custom images and graphics.
- Customer support: While Zoho Social offers a comprehensive knowledge base and customer support, it could be improved by offering more personalized support, such as a live chat or phone support option.
Simple, Quick and Informative Social Media Tracking and Reporting
- Social Media Tracking
- Social Media Reporting
- Graphical Representation of Data
- It could update in real-time, as opposed to as at the end of the last complete day.
I would totally recommend to try... and buy!
- Great and easy user-surface
- Quick and easy support
- Mobile apps to work on the go
- Canva support would be great
- Voice to text support would be great
- Everything else is just great
Zoho Social, We Choose You
- Account onboarding
- Navigation
- User onboarding
- Integration with Facebook Ads Manager
- Integration with LinkedIn Campaign Manager
- Integration with monday.com
Social media that's easy to use.
- Display is very user friendly.
- Integration with Canva.
- Repeat posts
- Media Library
- Saving hashtags
- I truthfully haven't found anything missing.
Perfect for a small business!
- Multi-device access
- Pre-programmed hashtags
- Reporting
- Basic account isn't too good