Zoom Contact Center Reviews and Ratings

Use Cases and Deployment Scope

Zoom Contact Center is used as a unified communications platform within the organization. We leverage the phone, the contact center, audio/video conferencing, and Zoom rooms for managing and running meetings.

Likelihood to Recommend

Zoom Contact Center is an easy-to-use solution for all businesses, regardless of size, and it is easier to scale than traditional phone systems.

Use Cases and Deployment Scope

Zoom Contact Center make it easier to connect with colleagues. With its integration with saleforce it helps by automatically logging call with clients so we can keep track and add detailed notes. Using contact Centre is an easy way to remind clients of outstanding paper work or of upcoming meetings. Having one centralized app is very helpful.

Likelihood to Recommend

With Zoom Contact Center phone you can take your phone line anywhere. it makes it easy to work form home. The team chat is great, you can create different groups and have one on one convos with people. I enjoy being able to text client through the contact centre and send them reminders instead of always having to pick up the phone call

Use Cases and Deployment Scope

We use for our entire company and also use contact center. Zoom Contact Center is typically used for video conferencing with external attendees versus Teams internally. The application solves the issue of needing a company phone system that works on VOIP for the best flexibility and portability. Zoom is also capable of recording meetings and providing a transcript of the meeting.

Likelihood to Recommend

Zoom Contact Center is an easy system to setup and administrate and works best for smaller companies that don't need a lot of features.

Use Cases and Deployment Scope

We use Zoom Contact Center as a contact center and also as our primary call system.

Likelihood to Recommend

I think it's great for a growing company. I think issues present with faxing, if you're porting everything over from a carrier, faxing could be a issue if you don't have the correct hardware.

Use Cases and Deployment Scope

We use everything Zoom, - Zoom meeting, scheduler, room, phone, contact center etc. It has solved many issues that we have faced. As a educational institution we needed a way to consolidate systems and make them work better. Zoom has done that - from telephony, hybrid teaching, online meetings to live chat and AI. Zoom was able to help us in addressing older infrastructure issues to new developments

Likelihood to Recommend

it is well suited for educational institutions as in one place we are able to manage classrooms but also interact with our "customers" (students, staff, faculty etc).

Use Cases and Deployment Scope

We utilize Zoom Contact Center to help direct multichannel inbound and outbound communications with and among our various support departments.

Likelihood to Recommend

Zoom Contact Center is really good at integrating multiple channel sources and destinations for support through this tool. Having the ability to answer inbound texts, emails, and chats from a single resource without having to pigeon hole a resource to a specific media is a huge benefit for our organization.

Use Cases and Deployment Scope

Zoom Contact Center is the primary communication channel with all our clients in the US, Latin America, and Spain.

We use web chat, WhatsApp Business, Meta Messenger, and video to onboard new resellers, handle new sales requests, provide product demonstrations, and follow-up inquiries on support tickets.

Zoom Contact Center helped us centralize our clients' external communication with the company, achieving greater efficiency and productivity when following up.

Today, we provide an excellent experience to our clients, thanks to Zoom Contact Center.

Likelihood to Recommend

YES<div>Education Clients.

Banking and Finance Clients.

Telemedicine Clients.

E-commerce

Retail

NO

Transnational clients with more than 10,000 employees and the need for various external integrations.</div>

Use Cases and Deployment Scope

Moving to Zoom Contact Center has been an absolute game changer; our primary goal was to reduce phone bills, and with Zoom Phone and Contact Centre, we achieved 81% cost savings during the festival’s core period. There are many different apps out there, but it is very valuable that our communication tools can be all-in-one.

Likelihood to Recommend

The Contact Centre is fantastic for our festival environment; these systems are rarely accessible to an arts organisation without a significant premium. However, that's not the case with Zoom Contact Centre. It may be tricky initially if you don't have an IT Company to help you with the integration, but they have a great Professional Services Team (PSO) to guide you through the process. Be prepared for the transition to take a few months; I wouldn't recommend it if you need something set up today. Moving phone numbers from other Telcos takes time, and the PSO can provide a custom solution that takes time to develop.

Use Cases and Deployment Scope

Here at Topaz Services, we use Zoom Contact Center as our voice and web chat platform to service our hospitality clients. Since we have around seventy different hotels, we needed a platform that could help us mirror each property's individual brand and caller experience. For our contact center and administrative needs, we utilize over a hundred separate queues and flows.

Likelihood to Recommend

If you need a platform that is customizable, to be tailored to your needs, then it is great. If it is important to be able to be precise with how the call is handled, have multiple options for the call route and a wide range of reporting tools to track your efficiency then it is perfect.

I think the case where it would be less appropriate are only the times when you're looking for a very simple solution and are not concerned with having a product that is future-proof like Zoom is. If that is the case, you'd likely find that you wouldn't use most of the features.

Use Cases and Deployment Scope

Zoom Workplace is used for our phones, contact center, and chat. Zoom Workplace is used for all of these as they collectively get used easily together. We also use Zoom Workplace for our chat bot on our website. This flow has been revamped a few times to better use AI and make it easier for our customers to reach us through multiple channels.

Likelihood to Recommend

Zoom Workplace is used by everyone in the organization. This has been a good fit for our organization due to the ease of use and tools that are easy to navigate. Before Zoom Workplace we used multiple accessories for communication and after Zoom Workplace we use one channel and that works for everyone to reach each other.