Zoom Phone: Streamlined Communication Excellence
We originally started using Zoom Phone for both our queues and our leadership team. Since then, we've split our queues between Zoom Phone …
Overview
What is Zoom Phone?
Built on Zoom's platform, Zoom's cloud phone consolidates business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched telephone network…
Recent Reviews
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Popular Features
- Answering rules (21)10.0100%
- Mobile app for iOS (21)10.0100%
- Call recording (22)9.898%
- Directory of employee names (21)9.393%
Reviewer Pros & Cons
Pricing
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What is Zoom Phone?
Built on Zoom's platform, Zoom's cloud phone consolidates business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched…
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://zoom.us/pricing/zoom-phone
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is Google Voice?
Google Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.
What is Grasshopper?
Grasshopper is an IP telephony business communication solution that provides companies with a toll-free or local phone number. It has both desktop and mobile applications and includes features such as custom greeting recording, call forwarding, call transfer, call reporting, and voicemail.
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Zoom Phone?
Built on Zoom's platform, Zoom's cloud phone consolidates business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched telephone network (PSTN).
Features:
Post call summary & next steps
A post-call summary from Zoom’s AI Companion keeps the focus on the conversation instead of taking notes.
Voicemail task extraction
Tasks can be extracted from voicemails to speed getting caught up and understanding the next steps, without going through every voicemail.
Voicemail prioritization
Prioritizes urgent voicemails to help organize the work day.
Team SMS summary thread
Provides a concise overview of Team SMS threads in PowerPack so users can quickly catch up after time away from the phone.
Zoom Phone Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: User templates
- Supported: Call reports
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Video conferencing
- Supported: Audio conferencing
- Supported: Video screen sharing
- Supported: Instant messaging
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Zoom Phone Videos
Zoom Phone is a full-featured cloud phone system built on the Zoom platform.
Zoom Workplace is an AI-powered collaboration platform.
Zoom Phone Integrations
- Microsoft Teams
- Slack
- Tray.io
- Smarsh for Phone
- Chorus for Zoom Phone
- Theta Lake for Zoom Phone
Zoom Phone Competitors
Zoom Phone Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android |
Zoom Phone Downloadables
Frequently Asked Questions
Reviewers rate Answering rules and Mobile app for iOS and Mobile app for Android highest, with a score of 10.
The most common users of Zoom Phone are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
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Reviews
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March 31, 2024
Zoom Phone: Streamlined Communication Excellence
Score 10 out of 10
Vetted Review
Verified User
We originally started using Zoom Phone for both our queues and our leadership team. Since then, we've split our queues between Zoom Phone and Zoom Contact Center, but the queue members still have a Zoom Phone line. Zoom Phone was a more stable soft phone than the ones we'd previously tried, so switching to it gave us extra flexibility. One of my favorite features is being able to give my direct line as a number to text to vendors I meet at conferences instead of disclosing my personal phone number.
- Consistently updates with new features or better layouts
- Easy to use setup interface
- Lots of options when it comes to how you want calls to be distributed
- there could be more stats available
March 31, 2024
Zoom Phone review
Score 10 out of 10
Vetted Review
Verified User
We use Zoom Phone for all of our Associates with the exception of our Call Center. Each associate is assigned a direct dial number. We have several Auto Receptionists, Call Queues, and Shared Lines. We utilize the Auto Receptionists for general business lines and to use as an auto attendant. Call queues are utilized for groups to answer calls from single/departmental lines. Shared Lines are mostly used for assistants to answer calls for our Executive Team.
- Good call quality
- Stable environment
- Ability to configured call flows to business needs
- Allow for integration with other phone systems to allow for easy communication.
- It can be difficult to locate specific features in the Admin tools- several areas to navigate to.
- Would like to see more visual diagrams of call flows.
- Contact Center (although they are working on that)
March 31, 2024
Zoom Phone = Happy IT and Happy End Users
Score 10 out of 10
Vetted Review
Verified User
We migrated to Zoom Phone from an on-premises Cisco system. Moving to a cloud based system was a top priority for us. We no longer had to manage the many servers required to run the phone system and simply had to use the Zoom cloud portal. The migration was flawless and setting up our Auto-Attendants, Call queues, users, numbers etc., was a breeze and didn't require dated complex scripting.
Our end users have loved Zoom phone. Both the laptop client and mobile client are very simple to use. Moving to the cloud and mobile also allowed our users to access their work phone on the go (without the need for VPN).
Since moving to Zoom phone we have also moved to Zoom Contact Center, which has been equally as great of an experience. We have been very happy with our Zoom experience!
Our end users have loved Zoom phone. Both the laptop client and mobile client are very simple to use. Moving to the cloud and mobile also allowed our users to access their work phone on the go (without the need for VPN).
Since moving to Zoom phone we have also moved to Zoom Contact Center, which has been equally as great of an experience. We have been very happy with our Zoom experience!
- Easy to manage. Changing settings doesn't require complex scripts and can be done quickly.
- Cloud based. No requirement for VPN
- End user experience is fantastic.
- Perhaps better reporting
March 31, 2024
Very Impressed with Zoom Phone
Score 10 out of 10
Vetted Review
Verified User
Use this for sales outreach on a daily basis, and setting up meetings with ease with clients. I use Zoom Phone at every part of my day, every day! Typically using the phone feature to dial 50 people a day and texting feature as well. The call quality is much higher than previous systems we've used and have never had an issue with Zoom Phone.
- Call quality
- User friendly/easy to navigate
- Calendar linking and reminders
- A "delivered" or "read" notification on texts
March 31, 2024
Zoom Phones, the other Zoom Zoom
Score 9 out of 10
Vetted Review
Verified User
We have decisively adopted Zoom Phone as our primary phone system for all business calls. Our primary challenge was overcome by transitioning to a softphone-only solution, empowering our staff to carry their phones with them while working remotely, in the office, or on the move. This solution has brought significant advantages to our entire company of over 400 users.
- Traditional Phone Calls
- Transitioning calls to meetings.
- Conference Calls.
- Better Call Queue Lable Display.
- Reporting is lacking
March 21, 2024
My Zoom Phone review
Score 8 out of 10
Vetted Review
Verified User
Conference rooms, meetings, voice/call-queues, and scheduling are all solutions we use Zoom Phone for.
- Call-queues are easy to setup and configure
- No call quality complaints from our users
- Easy to use with good user documentation
- We struggle with maintaining international calling and calls being blocked
- We could use a better integration with our ITSM for paging on-call staff and eliminate the need for another tool to do this
March 12, 2024
Zoom Phone review
We use Zoom Phone as our telephony solution, every user has their own line that is used for internal and external calling.
- Ease of use
- Customizable options and settings
- Reliability
February 27, 2024
Zoom Phone is excellent Cloud-Based VoIP
Zoom Phone was a great fit for us as our staff, mostly non-technical, was all-in on Zoom. We were able to go fully cloud-based with just a handful of handsets. It was easy to use personal cell phones as office phones. The price is competitive with other providers and it works very well for our staff, many of whom do not have offices but work throughout the state. We have had no issues with downtime, and when we've needed tech support for setting up features, Zoom Support has been responsive and very helpful. We recently renewed for another 3 years.
- Call routing for main numbers without needing call center software
- Transcription and emailing of voice mails
- Full functionality on cell phones
- Easy porting and implementation
- Intuitive for staff to use
- Call quality when there is not a good internet connection can be spotty
- Looking up staff members seems to require one click more than I'd like
February 27, 2024
So glad we switched to Zoom Phone!
We switched from a previous Voip system to Zoom Phone and will never switch again! Our previous carrier was spotty at best and never transferred calls to our cell phones correctly. It was a problem since we all work remotely and we only use one deskphone so getting calls to transfer to our cells was critical. Once we started with Zoom Phone, we noticed the difference right away. Calls come through on our cells instantly and are identifiable as coming from our Zoom Phone numbers. It's extremely easy to set up and the support from Zoom is fantastic. The Zoom Voicemail is also extremely easy to use as well. If you are a Zoom meetings and chat customer, it all works seamlessly for reminders about voicemail or missed calls. I have nothing bad to say about Zoom Phone and I'm so glad we switched.
- Transfers calls to cell phones seamlessly
- Easy to set up
- Great support from Zoom
- Easy to see voicemail and missed calls notifications
- Sometimes we have to enter a number before the call connects on our cell phone.
February 01, 2024
Why Zoom Phone is the best option?
I work for a company that is a wholesale distributor of Zoom Phone for LATAM and Europe. The use of Zoom Phone is not only a tool for demonstration to our channels, but it has become an improvement in the experience of the company's internal users, since the interoperability we have between Meeting, Chat and PHONE has allowed us led to having a better response time between us and with our clients.Zoom Phone definitely improved the company's operations.
- Escalate from Chat to Call with one click
- Calls to our clients throughout LATAM
- Call transfers between extensions
- It would be interesting if in the future there was a version of Zoom Phone IN-SITU to reduce broadband use
December 06, 2023
Zoom vs Other Meeting Apps
Zoom is used for our staff (social workers, finance, hr, etc) to facilitate meetings and trainings.
- Screen Sharing - Portion of the screen
- Universal accessibility
- Ease of use and not being complicated
- Setup
- Integrating into 365 better
- Documentation
September 25, 2023
One interface product that has all features needed
Score 10 out of 10
Vetted Review
Verified User
Zoom replaced multiple applications to focus on one interface. We now use Zoom for chat, meetings, phone, and whiteboard. We are also currently in the process of rolling out Zoom calendar and mail within the Zoom app along with cloud sharing files.
- multiple communication features within one app
- provides leadership with data and analytics for their team
- works well with after-hours call queues
- Chat notifications can easily be missed because alerts and notifications do not always appear
September 15, 2023
Zoom in the Legal Vertical
Score 9 out of 10
Vetted Review
Verified User
we moved our entire firm to Zoom...the desktop and mobile apps are easy to work for users and both make meetings a click away.
- Integrates with our Outlook
- Chat and Phone are easy to use
- adhoc meets and scheduled meetings are just a few steps to get started and scheduled
- would love to see more audio meeting features
- exchange online features...calendar sync
November 11, 2022
Global launch Zoom Phone
Score 10 out of 10
Vetted Review
Verified User
Global migration from an on-site Avaya to Zoom Phone and the move is very easy. Great feedback from users on their new features they can use.
- Implementation
- Posting of numbers
- Troubleshooting issues
- Billing
- Some technical issues
We are an outbound calling organization. We use Zoom Phone all day every day to perform our sales focused activity.
- Easy to use
- Quick response for support issues
- Easy to add and remove users
- I would like better reporting capabilities that update live
March 01, 2022
Zoom Phone is a plus
Zoom Phone is used not only for verbal phone calls, but to be able to follow along on any Zoom video calls whenever may be needed as well. It’s been helpful for the additional sharing of Excel, PowerPoint or Word materials whenever applicable and as may be needed on that call.
- Audio quality
- Video quality
- Screen share
- Better signal at times
- Faster speeds use
November 25, 2021
A excelent option cloud Phone System nowadays
In the current pandemic situation, we as many organizations, institutions, universities, decided to work practically 100% of the time in a home-office scheme. This brought many challenges such as communication issues, although some tools and programs were told, at the Universidad Iberoamericana A.C. it is customary to still have a lot of communication via telephone. With Zoom Phone, we began to evaluate telephony in the cloud that allows breaking some barriers of the current conception of traditional telephony. We started with 25 licenses and they are still being evaluated for some particular issues.
- Good sound.
- Easy to use.
- Efficient use of the network.
- Easy interface.
- More integration with OnPremise PBX.
- Recycling of DIDs is very difficult for users to handle.
- Advanced switch features have yet to be implemented.
July 21, 2021
Zoom Phone Review
We use Zoom Phone for our day to day, and weekly calls. It acts as our virtual cabin and conference rooms. Being a fully remote company Zoom helps us get things done. It helps us stay connected with our fellow colleagues, solve each other's problems, work together, and have a sense of collaboration.
- High Quality Audio & Video
- Easy Switching between Audio & Video devices
- The Invitaion option wher you call someone is pretty neat.
- The feature where you get a mail when someone joins your meeting is very useful
- I always wanted a better message window in Zoom
- I think the window rezising functionality can improve
- More filters
May 10, 2021
Zoom Phone Satisfaction
We use Zoom Phone for our main switchboard line when people call the seminary and for the Welcome Center and Registrar lines. Several other departments are also beginning to use it. We already used Zoom for meetings, so it's nice to have two functions in one program.
- Transferring calls
- Caller ID
- You can see who is taking each call
- We needed to link each of our team members' personal emails to the Zoom account so we have to filter VM notifications out of our personal accounts.
- It'd be nice if you could set business hours through the webpage to include a lunch break so that you don't have to manually go in to edit.
We implemented Zoom Phone across our organization. In the end, we had nearly 150 lines both in offices and in public spaces. We use Zoom Phone as our only supported institution-wide phone system. It replaced an antiquated Cisco UCaaS solution which had been in place for a number of years. Both the softphone and desk phones are deployed.
- Call quality
- Reporting
- Ease of Use
- Number Porting
- Innovation
- Support
- Desk phone features
- Canned Reports
September 11, 2020
Hold a Business Meeting From the Palm of Your Hand With Zoom Phone
Zoom Phone is being used in tandem with its desktop-friendly application—Zoom. While it is being used across the organization, it primarily depends on the person and the technological capabilities of employees' at-home set up. Zoom Phone, much like Zoom itself, addresses the problem of socially distant communication with it's own line of telecommunication benefits.
- Easy to use
- Stylish design
- High quality audio
- Zoom's questionable security
- Difficulty multitasking
- Screen sharing issues
April 23, 2020
Fantastic VOIP System for Remote Work
Zoom is used as our video conferencing system. We have several different offices throughout the world so this helps us easily connect and discuss the latest happenings and whatnot at the company. Even more so now that we are all working remotely, Zoom is very handy for getting in touch with colleagues and managers to quickly discuss and iron out situations. Reduces the amount that we're on our telephones and messaging each other through Slack.
- Transcribes voicemails. Great for those verbose folks that leave long voicemails.
- Loud and clear volume quality! Great in a busy office with lots of people talking.
- Easy to keep track of who has called me. Has Caller ID which is helpful.
- I've had some slowdown on calls.
- Would like caller ID when someone is calling rather than just in my call history.
- Ability to use the numpad to dial numbers. Have to click the numbers instead of typing them in.
April 23, 2020
the greatest soft phone on the market!
We implemented Zoom Phone after implementing the Zoom App for video conferencing for 8 months. It is so much better to have a soft phone now and it is great to be able to have a license that allows phone calls and conferencing. It is very nice and easy to use. We can also use the phone app so that means we can use Zoom Phone from our Macs and when we are out of the office, calls get to our cell phones.
- No need for a cell phone.
- Record messages into texts on the app.
- Excellent connectivity.
- Find a way to synchronise the app on the phone and the app on the computer.
- Integrating with Salesforce is not user friendly.
- Porting takes too long from the carrier to Zoom.
April 02, 2020
We switched to Zoom and haven't looked back!
We currently use Zoom Phones for all 40 of our employees across all departments. We chose Zoom Phones after leaving RingCentral because of the reliability we've noticed with Zoom Meetings, the cost savings compared to RingCentral, and the integration with Salesforce that has worked well. I prefer to go with reliable cloud-based solutions that are full of features and flexibility and look for ease of setup, provisioning and administration as a small business.
- Ease of Use
- Ease of Management
- Reliability (except for that first week of COVID panic!)
- Phone routing features and flexibility
- IT Integrations and Automations
- Voicemail handling for queues and groups can't have their own shared voicemail box.
- They recently starting limiting how many greetings you can have per user, so you have to do some annoying workarounds by setting up additional users to accomplish it when you have a number of ACD.
- Does not yet support texting.
- I wish they had built in text to speech to quickly build new greetings or phone tree options when needed.
- You can't just assign a phone number to a call queue or group. You have to use a specific user. Fortunately, the cost is reasonable per user so its not a big problem, but annoying none-the-less.
- The Salesforce integration could be better, I hope they improve it. For example, voicemails and call logs don't show up in the native lightning case feed, but as tasks.
- When callers call, I wish it would pop up how they called and what tree they went through. So we could see what number they called into and perhaps what menu options they used.
- I'd love to be able to ask them questions to gather info for reps answering phones when appropriate.