Zoom is an online meeting and video conferencing platform. InnovationsWe recently deployed Zoom globally. We've successfully deployed to Japan, Europe, Asia, North America, Brazil. We currently use it throughout all departments,Content Sharing Amazing Admin Portals Live data capturing,Registration to iPads/Androids to multiple rooms with a single activation code Webinar with more than 1 spotlight feature Recording in side by side view instead of picture in picture,10,Saved cost Amazing Scheduling syncing with Office 365 Easy meetings from mobile app,We currently use a couple of Zoom Rooms, but are in a migration to changing to a lot more. I love the upgrading and managing all the Zoom Rooms on the admin portal,Cisco WebEx Room Series (formerly Cisco Spark Room Series),26000,9000,Webinar Collaboration Meetings globally,Webinar for Global Meetings Scheduling display DIgital Signage,Q&A Polling Live Closed Captioning,10,Microsoft Office 2016, Okta, Jamf Pro,Yes,Price Product Features Product Usability,Maybe seeing more options than just a few and the compatibility with our company,Implemented in-house,Firewall Scheduling Display Features (check-in) Compatibility with CIsco,10,Yes,10,No,We had an issue with live capturing of our calls because they were an attendee in a Webinar. They are not creating a feature if we promote them they will now start capturing the data of the call for the promoted panelist,Quick join links Webinar Q&A,Closed captioning Cloud Recording Chat,Yes,10Zoom - A Great Business Conferencing Tool for those tired of WebExZoom is a product that has not been widely adopted yet, but there are portions of our sales and technical teams that are using Zoom in a secondary capacity besides WebEx due to some of the ease of use functionality that makes it more appealing to use. It also appears to have less issues with connectivity by and large, which makes it especially appealing when dealing with customers; however, due to the company's mandate to use WebEx for sales calls, the adoption in that capacity is very limited.,Zoom is simple to use. Zoom has a variety of tools that are set up in a fairly intuitive manner. Zoom makes hosting meetings very simple and they seem to not experience as much lag and connectivity as some of their major competitors.,WebEx is a household name; Zoom still has room to grow in that regard. Zoom, though easier to use than WebEx, in some ways, does not include a one time password functionality like WebEx, which makes things more convenient. To my knowledge, Zoom does not support file transfer and also does not include co-browsing and/or removing attendees from meetings,9,It makes life easier when meeting with internal teams, except for a slightly less convenient file transfer limitation The experience has been positive in the limited number of cases that I have used Zoom with customers as well. Overall, Zoom is simple to use, and that makes the time spent more about the meeting than trying to facilitate the meeting, which is exactly what a solution like Zoom is supposed to accomplish; they get out of their own way quicker than WebEx, in my opinion.,I do not use Zoom Rooms beyond a couple of occasions when customers have invited me to their own personal Zoom Room for a meeting that they initiated.,WebEx Event Center, Cisco WebEx Teams (formerly Cisco Spark), Cisco WebEx Room Series (formerly Cisco Spark Room Series), Skype, Skype for Business and GoToMeeting,Skype, Microsoft Office 2016, Outreach,50,,Sales Marketing Internal dialogue,Simplified UI cuts down on load time for meetings. Onsite/remote co-led meetings Internal screen sharing for territory and account alignment and strategy sessions,Replacing incumbent as provider of choice,8,Not Sure,Product Features Product Usability Product Reputation Prior Experience with the Product,I would simply encourage more individuals who decide how we spend our tech budget to consider zoom and I would try to demonstrate the differences in a very methodical yet dynamic manner so as to encourage them to consider the updated of having a solution that is easier to use. I would also prefer for my company to have an actual subscription for all sales people instead of a few pocket licenses here or there, so as to ensure greater usability and familiarity with the product.,5,I do know that the times that others have been on the call that have experienced issues with Zoom, they have always spoken about how Zoom is pretty responsive about dealing with support issues, which was good to hear.,Web calling is simple, easy and yet elegant inherently through the Zoom interface. The startup of each conference is simple and elegant as well. Screen sharing is relatively easy and switching between users in this regard is also fast and simple.,File sharing was either not available or not easily available last time I used the solution. I believe they may have updated the tool since then, but I think I recall it being a little slow to load.,Yes,9Zoom has been a great company decisionZoom is our official video-conference application. It is used company-wide. All client-facing personnel have an account, and all department leaders (even if they don't talk directly to clients) have an account as well. The one thing we are solving is making it easy for our clients and potential clients to join a call with us. They just have to follow a link on the calendar invites. Also, we improved a lot the quality of our calls, video calls, and screen sharing. It just works. In the years using it, I have never had a single quality or disconnection problem while using Zoom.,Before Zoom we tried a bunch of other online calling and video conference services. A LOT of them. The minute we started using Zoom we said "this is the one" and the reason why we like it so much is pretty simple. In fact are the only two things you are looking for to have with a video conference system: (1) stability on the calls and (2) easy to share and log in for invitees. The quality of the calls is really high. In the year+ using it I have never had poor quality on calls.,The only thing we dislike about zoom is the User Interface. It looks really ugly. Doesn't look like a modern digital product. They could really use some help in designing a new user interface and a new look and feel. Their UX is actually fine. Is the UI the one that we don't like.,10,We were able to standardize zoom as our only call/video conference tool. Before zoom everyone had a personal favorite. With Zoom nobody argues anymore about which one is better. This is the one. We do video calls every single day with existing clients. Before Zoom this was a huge pain for us and it affected the delivery of our service. Zoom today is preponderant to the quality of our service. Zoom has always given good impression to our clients (to the ones that didn't know it before). Because of Zoom, we have managed to actually remove the pain of conference call with clients. "I can't hear you" "is breaking up" "I can't connect" ... those are things I haven't heard in a while.,We just started to use it for our on-site conference room. It is amazing. We have an iPad in a nice stand on the center of the room and there are no instructions on how to use it and everyone has been able to use it while in the room without guidance. It has been a really good experience so far.,UberConference and Skype,Slack, Pardot, Yesware, Trello, Calendly, PandaDoc,60,,Sales calls Project calls with clients Remote teams conferencing,The Zoom Room The webinars,10Working remotely? Zoom is a must - hands down.Zoom is a part of our business. We are a remote company, and we use Zoom and Slack to keep our team connected. From meetings with the team, working with our clients, to training and troubleshooting with our customers... Zoom is our go to tool. We cannot go back to Skype.,Web conference Group meetings One-on-one meetings Screensharing,Clarity when there's network issues (not enough info when there's a network issue) Mobile app is terrible Web chat is bare bones. It resets for new people joining Signing in takes about 30 seconds,10,Saved us from skype Immediate collaboration Team closeness,We use different Zoom rooms for each department. We have a ops room, a course room, a education room. We also have a family room for those quick one off meetings. We also use breakout rooms for our students to separate a large group into smaller brain teams.,Skype, Google Hangouts and,Slack, Asana, Google Drive,15,,Meetings One-on-one Live troubleshooting,Using Zoom to teach a classroom Using Zoom to have a virtual retreat for the organization Using Zoom for major team meetings,Zoom webinars,10,Sharing screen Having conversations with one or more people,Creating a webinar with one or multiple hosts,Yes,9Global Teams thanks to ZoomWe worked with a team in New York, Boston, Paris and Santiago. Zoom is an essential tool that allows to work everyday as if we were all in the same office space. The speed and versatility is unique and also the data usage, so there is no real competitor right now.,Screen share Multiple participants Data usage,Video memory usage Iphone application doesn’t allow to talk like in a “phone” Sending files through the software is complicated,10,Reduce costs in international calls Reduce costs in data usage Allow to have business presentations with good quality from different countries,Is good to have a room that ia always available,,Skype, Google Hangouts,12,1,Presentations Team meetings Webinars Colaboration Meetings,Have Board Meetings with each Member in different countries Have workshops for new team Members in Chile from New York,Clients Meetings Coursea Mentoring,10
Windows, Linux, Mac
645 Ratings
Score 8.8 out of 101
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Zoom Reviews

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645 Ratings
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Score 8.8 out of 101
TrustRadius Top Rated for 2019
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Stefan Scherbik profile photo
February 01, 2017

User Review: "Zoom is a New World Video Platform"

Score 10 out of 10
Vetted Review
Verified User
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Likelihood to Renew

We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
Read Stefan Scherbik's full review

Feature Scorecard Summary

High quality audio (244)
High quality video (244)
Low bandwidth requirements (206)
Desktop sharing (240)
Whiteboards (137)
Calendar integration (205)
Meeting initiation (234)
Integrates with social media (85)
Record meetings / events (222)
Slideshows (146)
Live chat (210)
Audience polling (106)
Q&A (125)
User authentication (148)
Participant roles & permissions (175)
Confidential attendee list (114)

About Zoom

Zoom is an online meeting and video conferencing platform.
Categories:  Web Conferencing

Zoom Features

Performance & Compatibility of Online Events Software Features
Has featureHigh quality audio
Has featureHigh quality video
Has featureLow bandwidth requirements
Has featureChrome compatible
Has featureFirefox compatible
Has featureSafari compatible
Has featureIE compatible
Has featureAvailable for Linux
Has featureAvailable for OS X
Has featureAvailable for Windows
Does not have featureMobile support
Screen Sharing Features
Has featureDesktop sharing
Has featureDocument/File sharing
Has featureApplication sharing
Has featureWhiteboards
Online Meetings / Events Features
Has featureScheduling
Has featureCalendar integration
Has featureMeeting initiation
Has featureEnd meetings
Has featureIntegrates with social media
Has featureRecord meetings / events
Has featureDial-in attendance
Has featureOnline attendance
Has featureMute
Has featureSlideshows
Has featureMedia
Has featureInternational calling
Has featureMultiple webcam streams
Online Events Collaboration Features
Has featureLive chat
Has featureAudience polling
Has featureQ&A
Has featureMeeting space storage
Has featureAnnotation
Has featureRemote support features
Online Events Security Features
Has featureUser authentication
Has featureParticipant roles & permissions
Has featureParticipant list
Has featureConfidential attendee list
Has featureSecure file sharing
Additional Features
Has featureMobile Screen Sharing
Has featureVideo Breakout Rooms
Has featureScreen share video with audio

Zoom Video

Zoom Product Overview Video -- Zoom is revolutionizing the ways teams collaborate. Whether you're connecting multiple conference rooms or adding remote attendees. Meeting face-to-face is as simple as a single touch.

Zoom Integrations

Slack,, Marketo, Google Drive, Box, Dropbox, Pardot, Zapier, Skype for Business (formerly Lync), Microsoft One Drive, Microsoft Outlook, Google Calendar, Google Chrome, Mozilla Firefox, LTI Canvas, LTI Blackboard, LTI Moodle, LTI Desire2Learn, Kubi

Zoom Competitors


Does not have featureFree Trial Available?No
Has featureFree or Freemium Version Available?Yes
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?No
On-premise EditionPricing DetailsTerms
Virtual H.323/SIP Room Connector49/month
SaaS EditionPricing DetailsTerms
Zoom Room Conference Room49/month

Zoom Support Options

 Free VersionPaid Version
Live Chat
Social Media
Video Tutorials / Webinar

Zoom Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Linux, Mac
Mobile Application:Apple iOS, Android, Blackberry, Mobile Web
Supported Countries:North America, South America, Europe, Africa, Asia, Australia
Supported Languages: English