Overview
What is Zoom?
Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone,…
Zoom helped us build our client base
How Zoom has helped my day-to-day operations
Careless customer service
Frustrated with Zoom
Zoom Review
Zoom Review
Zoom- Best Online Platform for Interactions
Frustrated by Zoom's poor UX that doesn't improve over time. Annoyed that it forces you to install updates at the worst possible time--right before a meeting :-/
Zoom met our needs during difficult times.
Zoom
We use zoom to host meetings with people outside of our organization that do not have …
Zoom for Students, Employees, and All
Nothing better than having full, flexible and creative control over meeting rooms and digital signage!
Use M.Teams if you can instead and save your money.
We had about 2 months where the passwords of our 2 regular Zoom rooms was mysteriously …
A brilliant video conferencing app
How Zoom Differs From Its Competitors
Experience Using Zoom Phone
Zoom Rooms
Zoom Rooms
Experience Using Zoom Phone
Zoom Rooms
Zoom Rooms
Zoom has made it easier for …
Zoom Rooms
Experience Using Zoom Phone
Zoom Rooms
Zoom Rooms
Experience Using Zoom Phone
Experience Using Zoom Phone
Experience Using Zoom Phone
Experience Using Zoom Phone
Zoom Rooms
Experience Using Zoom Phone
Zoom Rooms
Zoom Rooms
Zoom Rooms
Zoom Rooms
Zoom Rooms
Zoom Rooms
Experience Using Zoom Phone
Zoom Rooms
Zoom Rooms
Zoom Rooms
Zoom Rooms
Zoom Rooms
Zoom Rooms
Experience Using Zoom Phone
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Desktop sharing (697)8.181%
- Meeting initiation (685)7.979%
- High quality audio (704)7.777%
- High quality video (706)7.676%
Reviewer Pros & Cons
Video Reviews
18 videos
Pricing
Add-On Zoom Translated Captions
$5
Add-On - Zoom Whiteboard
$24.90
Pro
$149.90
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
Performance & Compatibility of Online Events Software
Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.
- 7.7High quality audio(704) Ratings
High quality audio connection is consistently available, with few or no interruptions.
- 7.6High quality video(706) Ratings
High quality video connection is consistently available, with few or no interruptions.
Screen Sharing
Features related to remote screen sharing capabilities.
- 8.1Desktop sharing(697) Ratings
Presenters can remotely share a view of their desktop with attendees.
Online Meetings / Events
Features related to hosting and attending meetings and events online.
- 7.5Calendar integration(626) Ratings
Scheduling capabilities integrate with users’ Calendars.
- 7.9Meeting initiation(685) Ratings
Meetings can be easily initiated, whether they are scheduled or on the fly.
- 7.7Record meetings / events(658) Ratings
Meetings and webinars can be recorded for playback.
Online Events Collaboration
Features related to collaboration between attendees during web conferences, webinars, and other online events.
- 7.4Live chat(595) Ratings
Participants can use one-on-one and group instant messaging to communicate privately or selectively during meetings.
Online Events Security
Features related to the security of meetings and other events held via web conferencing/webinar software.
- 6.7User authentication(511) Ratings
Administrators can require users to authenticate their identities before joining a meeting.
- 6.9Participant roles & permissions(565) Ratings
Administrators can grant users different levels of access to conferences, as moderators, presenters, attendees, or participants. Permissions can be set for individual users, or based on user role/group.
Cloud PBX
A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment
- 4.6Hosted PBX(8) Ratings
Hosted telephony infrastructure obviated the need for local PBX hardware
- 5Multi-level Interactive Voice Response (IVR)(10) Ratings
IVR is a phone menu allowing callers to interact with the system through voice and keypad
- 6.4Directory of employee names(11) Ratings
Voice directory of all employees for self-service dialing
Call Management
Customized phone system settings
- 6.5Answering rules(10) Ratings
Ability to enter rules to route calls to main number or other extensions in case of absence
- 8.1Call recording(16) Ratings
Automatic recording of inbound and outbound calls
- 5.8Call park(10) Ratings
Ability to hold calls in virtual location and subsequently access from any phone in system
- 6.5Call screening(10) Ratings
Ability to block numbers or send calls directly to voicemail
- 6.3Message alerts(14) Ratings
Receive SMS and email message notifications for voice and fax messages
- 6.8Business SMS/External Messaging(6) Ratings
Unlimited SMS and/or MMS with clients
- 7.1Voicemail Transcription(10) Ratings
AI-powered voice-to-text transcription of voicemails
Mobile apps
Apps are compatible with mobile devices.
- 8Mobile app for iOS(16) Ratings
App for iPhone and iPad
- 6.8Mobile app for Android(12) Ratings
Android app
Unified Communications Platform and Collaboration
UCaaS platforms allow teams to collaborate internally in one central space.
- 4.9Centralized communications management(8) Ratings
All voice, chat, and video features can be managed from one central platform.
- 5.3Team messaging(9) Ratings
Team members can send each other messages.
- 6.7Team document sharing(9) Ratings
Documents can be shared with other team members.
- 5Call and meeting analytics(9) Ratings
Analytics and reporting are available about both calls and meetings.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Zoom?
Zoom Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
- Supported: Business SMS/External Messaging
- Supported: Voicemail Transcription
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Performance & Compatibility of Online Events Software Features
- Supported: High quality audio
- Supported: High quality video
Online Meetings / Events Features
- Supported: Scheduling
- Supported: Calendar integration
- Supported: Meeting initiation
- Supported: Record meetings / events
Screen Sharing Features
- Supported: Desktop sharing
Online Events Collaboration Features
- Supported: Live chat
Online Events Security Features
- Supported: User authentication
- Supported: Participant roles & permissions
Unified Communications Platform and Collaboration Features
- Supported: Centralized communications management
- Supported: Team messaging
- Supported: Team document sharing
- Supported: Call and meeting analytics
Zoom Video
Zoom Integrations
Zoom Competitors
Zoom Technical Details
Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Windows, Linux, Mac |
Mobile Application | Apple iOS, Android, Blackberry, Mobile Web |
Supported Countries | North America, South America, Europe, Africa, Asia, Australia |
Supported Languages | English |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(5193)Attribute Ratings
- 4.3Likelihood to Renew16 ratings
- 10Availability1 rating
- 10Performance1 rating
- 7Usability39 ratings
- 4.7Support Rating39 ratings
- 9.6Implementation Rating7 ratings
- 7Configurability1 rating
- 10Product Scalability1 rating
- 10Ease of integration1 rating
- 10Vendor pre-sale1 rating
- 10Vendor post-sale1 rating
- 9.2Professional Services8 ratings
- 7.9Contract Terms and Pricing Model13 ratings
Reviews
(1-25 of 728)Get More Done with ZOOM!!
Zoom helped us build our client base
How Zoom has helped my day-to-day operations
Careless customer service
Frustrated with Zoom
Zoom Review
Zoom Review
Zoom- Best Online Platform for Interactions
Zoom met our needs during difficult times.
Zoom
We use zoom to host meetings with people outside of our organization that do not have teams.
We also use zoom to view meetings with outside parties.
Having the chat and breakout room features is a great option to add to zoom. It has been very helpful for us since Covid.
Zoom for Students, Employees, and All
Nothing better than having full, flexible and creative control over meeting rooms and digital signage!
Use M.Teams if you can instead and save your money.
We had about 2 months where the passwords of our 2 regular Zoom rooms was mysteriously changing. After 6 weeks liaising with Zoom staff, which was an absolute headache, they are still unable to isolate or even understand the basics of the problem. Rather than taking the information I gave them and looking for the problem, each email Was like a fight with me trying to explain to them that I was not scheduling on Zoom I was merely using the same Zoom rooms for the last two years and I have not done anything.
So there I was using two Zoom rooms regularly for about two years and all of a sudden we hit a 1 month period where the password was just changing for no apparent reason. Would you believe I spent 6 weeks trying to get staff and 3 different staff members to understand this sentence! All of our attendees report intermittent problems with Zoom, especially when its update time, I look forward to changing Microsoft team seems to be the best alternative.