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Zoom

Zoom

Overview

What is Zoom?

Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone,…

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Recent Reviews

Zoom Review

1 out of 10
January 19, 2024
Incentivized
In my experience, it uses too much RAM, so if you have less than 16GB RAM, your computer will freeze when using Zoom. The desktop Zoom …
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Zoom

9 out of 10
December 11, 2023
We use zoom for a good portion of our meetings.
We use zoom to host meetings with people outside of our organization that do not have …
Continue reading
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 25 features
  • Desktop sharing (697)
    8.1
    81%
  • Meeting initiation (685)
    7.9
    79%
  • High quality audio (704)
    7.7
    77%
  • High quality video (706)
    7.6
    76%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

18 videos

Zoom: How Video Conferencing Let a Music Producer Stay on Beat
04:15
Information Services Managers uses Zoom Exclusively: User Review
01:21
User Review: Zoom Resolves the Struggles of Planning Meetings as Communication Goes Virtual
03:46
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Pricing

View all pricing

Add-On Zoom Translated Captions

$5

Cloud
per month per license

Add-On - Zoom Whiteboard

$24.90

Cloud
per year

Pro

$149.90

Cloud
per year per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://zoom.us/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

7.2
Avg 8.1

Screen Sharing

Features related to remote screen sharing capabilities.

7.6
Avg 8.0

Online Meetings / Events

Features related to hosting and attending meetings and events online.

7.5
Avg 8.0

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

7.3
Avg 7.7

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

7.1
Avg 7.5

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

5.3
Avg 8.1

Call Management

Customized phone system settings

6.7
Avg 8.2

Mobile apps

Apps are compatible with mobile devices.

7.4
Avg 8.6

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

5.5
Avg 7.4
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Product Details

What is Zoom?

Zoom One brings together team chat, phone, whiteboard, and meetings in one offering. Purpose-built to work together, Zoom One provides simplified management and delivers communications flexibility to power modern workforces.

-- Zoom Meetings
–– Zoom Team Chat
-- Zoom Phone
-- Zoom Whiteboard

Zoom Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts
  • Supported: Business SMS/External Messaging
  • Supported: Voicemail Transcription

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Performance & Compatibility of Online Events Software Features

  • Supported: High quality audio
  • Supported: High quality video

Online Meetings / Events Features

  • Supported: Scheduling
  • Supported: Calendar integration
  • Supported: Meeting initiation
  • Supported: Record meetings / events

Screen Sharing Features

  • Supported: Desktop sharing

Online Events Collaboration Features

  • Supported: Live chat

Online Events Security Features

  • Supported: User authentication
  • Supported: Participant roles & permissions

Unified Communications Platform and Collaboration Features

  • Supported: Centralized communications management
  • Supported: Team messaging
  • Supported: Team document sharing
  • Supported: Call and meeting analytics

Zoom Video

With Team Chat, Phone, and AI Companion, Zoom is a platform for work communication. Zoom can be used to share calendar availability, connect with a team, andn access a work phone on any device.

Zoom Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Blackberry, Mobile Web
Supported CountriesNorth America, South America, Europe, Africa, Asia, Australia
Supported LanguagesEnglish

Frequently Asked Questions

Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone, Meetings, omnichannel cloud Contact Center, smart recordings, and Whiteboard.

Webex Meetings, GoTo Meeting, and Microsoft Teams are common alternatives for Zoom.

Reviewers rate Desktop sharing and Call recording highest, with a score of 8.1.

The most common users of Zoom are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(5193)

Attribute Ratings

Reviews

(1-25 of 728)
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Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Zoom for almost all of our meetings that used to all be in person. Just the staff time savings alone has made it possible for our employees to maximize the use of their time instead of driving from meeting to meeting in the community. Getting rid of the commute has given everyone back their balance in life and has made for much happier people who get more done because of Zoom.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are a small non-profit organisation managed by a tea, that is located in various parts of the world. Zoom brings us together and improves functionality. We periodically run open meetings and seminars to pass on our knowledge to those non-profits we serve. Zoom provides a valuable platform for this.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Zoom is great for your company because most of what we do day-to-day are meeting with large groups of individuals and our work is often visual in nature and having a platform with a screensharing and presentation format makes that much easier for us. The recent AI meeting summary tool has also been invaluable as it allows of to record and glace at meeting notes or discussions that may have been missed or overlooked.
February 08, 2024

Frustrated with Zoom

Alyaa Ghanema | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
I feel that the customer service is very bad. I received a special offer with a discount for two months for 500 attendees, and when I accepted it, they signed me up for a year subscription. In my experience, when I tried to cancel it, the app refused and got me a message saying it could not be canceled till the end of the year. I contacted customer service, and after many messages, I believe they closed the case without doing anything. I am angry with what I believe is a fraud-like act.
January 19, 2024

Zoom Review

Score 1 out of 10
Vetted Review
Verified User
Incentivized
In my experience, it uses too much RAM, so if you have less than 16GB RAM, your computer will freeze when using Zoom. The desktop Zoom client constantly crashes, I feel Zoom tech support is inept [...], and the pricing is not worth the deliverables. Our organization will be switching to Teams. I believe you don't waste your company's money on Zoom or your time with Zoom support. I feel that all they do is regurgitate stuff from their community and knowledge base; they don't know anything. I feel that Zoom is a terrible application.
December 29, 2023

Zoom Review

Noah Burton | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Zoom is very easy to use and saves our team many hours of driving back and forth for in person meetings. The Zoom platform is very easy to use, allows for screen sharing, white board, etc. The mobile app also allows you to take or conduct calls from anywhere as well.
Score 8 out of 10
Vetted Review
Verified User
Zoom video is suitable for [coordinating] with teams and colleagues in this pandemic situation for doing work from home. Rather than on-desk meetings in [a] conference room, Zoom provides [a] platform for meeting online without coming [into] physical [contact] with other members. It gives [the] same feeling [as] working in [an] organization with its features.
Score 1 out of 10
Vetted Review
Verified User
We use Zoom primarily for online meetings with large audiences. Sometimes, I use it to speak to one of our vendors as that's their tool of choice.
Score 6 out of 10
Vetted Review
Verified User
Our first exposure to zoom was during the lockdowns. We did what we could remotely and did a lot of screen meetings. As good as it is it is not a permanent substituete for face to face interatction. Zoom was easy to set up and use. We would typically have 5-7 remote logins and found it worked as well as we expected. Zoom was not a low dollar solution, We eventually went to Microsoft 365 which allowed Teams as a remote meeting application. There was no sense in our usin g both applications so we eventually went exclusively with Teams.
December 11, 2023

Zoom

Score 9 out of 10
Vetted Review
Verified User
We use zoom for a good portion of our meetings.
We use zoom to host meetings with people outside of our organization that do not have teams.
We also use zoom to view meetings with outside parties.
Having the chat and breakout room features is a great option to add to zoom. It has been very helpful for us since Covid.
Sanya Verma | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
I used Zoom as the main video conference tool during my time at University for class work and in extracurricular club collaboration. Especially in the height of Covid-19, Zoom was the platform I spent the majority of my working day on. We used Zoom for serious collaboration as well as for networking or team bonding activities that allow individuals to get to know each other further.
Elias Plagiannakos | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Everything from Zoom Rooms, meetings, whiteboarding and even digital signage. Having full flexibility on what and how we can deploy meeting rooms is tremendously liberating, and provides an exceptional user experience.
Adrian Cahill  PCC | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
In my opinion, a dangerous platform to rely on.

We had about 2 months where the passwords of our 2 regular Zoom rooms was mysteriously changing. After 6 weeks liaising with Zoom staff, which was an absolute headache, they are still unable to isolate or even understand the basics of the problem. Rather than taking the information I gave them and looking for the problem, each email Was like a fight with me trying to explain to them that I was not scheduling on Zoom I was merely using the same Zoom rooms for the last two years and I have not done anything.

So there I was using two Zoom rooms regularly for about two years and all of a sudden we hit a 1 month period where the password was just changing for no apparent reason. Would you believe I spent 6 weeks trying to get staff and 3 different staff members to understand this sentence! All of our attendees report intermittent problems with Zoom, especially when its update time, I look forward to changing Microsoft team seems to be the best alternative.
Score 8 out of 10
Vetted Review
Verified User
Zoom is a terrific video conferencing software. We have been using it ever since the pandemic set in to connect with our clients from remote locations. It is very popular and every one is aware of it so there is no learning curve and the easy to use UI makes it quite hassle free to use.
Ghazal Zafar | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
I'm a psychotherapist and I use it to consult [with] my clients. Since Covid started, I needed a way to interact with my clients and I'm lucky to have found Zoom. I can easily set appointments and exchange information through Zoom's seamless video sessions.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We have customers which use our products. Whenever they face any issues with configuration or bugs in the software, they open up a ticket with us. We then use Zoom to organise a meeting after consulting their preferred time and then debug the problem by taking remote access to their system. The audio option helps us to be on top of the issue with the customer.
Score 8 out of 10
Vetted Review
Verified User
As Covid-19 spread an lockdowns started we needed a solution to allow us to communicate internally as we switched to working remotely. Zoom offered us the ability to video chat and ability to share screens. It was incredibly stable offering an amazing experience for our users. We also used it to engage with the community as it was one of the most recommended products on the market and simple enough for users to start to use.
Laura Lynn Morrissey | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User
I have used Zoom on a regular basis for my business and was pleased with its performance. However, when I sold my company, I did not cancel my subscription while my business address was still active. Once I remembered to cancel this subscription, I tried to log in using my old business email and was prompted to enter a code that was sent to my old email address. As I no longer had access to that email, I was unable to access the code nor the Zoom account. Zoom Support instructed me to send an email and I have been in an endless loop of replies and delays in trying to cancel my subscription. I understand that this can happen according to online chats, but Zoom refuses to resolve what is really a simple situation.
Score 8 out of 10
Vetted Review
Verified User
I used Zoom for video conferencing that was used for variety of purposes in my organisation such as remote team collaboration, virtual meeting, webinar, and online training. Zoom addresses the business problem of facilitating remote communication and collaboration, particularly in my organisation with distributed teams with remote workers. The scope of use case for Zoom can vary depending on the organisation's needs, from small meeting to large webinars or virtual events.
Score 1 out of 10
Vetted Review
Verified User
Zoom sells you a phone system that is not flexible in functionality. It is also very expensive (about 80% more) compared to other VOIP systems such as VoIP.ms and other VoIP service providers. The limitations of the software are very basic and also an issue for corporations. It is a static setup. What you see is what you get. If you need to add users, it costs money versus others that are free. The Zoom phone system might be suitable for personal use only. Due to the lack of flexibility in the phone system, I was not able to use it for my purpose. However, Zoom does want you to commit to a 3-year contract which I did not. I was able to set up a 1-year contract which, by the way, is automatically renewable. Please pay attention to that, because Zoom won't allow you to get away even if you don't cancel past one day.
Score 8 out of 10
Vetted Review
Verified User
We are using Zoom in our organization to organize and connect during bigger events including external parties. The problem that Zoom is addressing was the limitation that other similar solutions presented, i.e. Google Meet requires any sort of Gmail account to log in to the system, while MS Teams requires installing heavy software that does not always run smooth on Mac ecosystem.
Score 8 out of 10
Vetted Review
Verified User
We use Zoom for our day to day activities like conduct daily meetings with internal team, and when there is an Incident of Request tickets from users, we will connect them via zoom and request them to share their screen fix the issue or analyse the problems on their Servers/Computer or Devices.
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