Skip to main content
TrustRadius
Zoom

Zoom

Overview

What is Zoom?

Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone,…

Read more
Recent Reviews

Zoom Review

1 out of 10
January 19, 2024
Incentivized
In my experience, it uses too much RAM, so if you have less than 16GB RAM, your computer will freeze when using Zoom. The desktop Zoom …
Continue reading

Zoom

9 out of 10
December 11, 2023
We use zoom for a good portion of our meetings.
We use zoom to host meetings with people outside of our organization that do not have …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 25 features
  • Desktop sharing (697)
    8.1
    81%
  • Meeting initiation (685)
    7.9
    79%
  • High quality audio (704)
    7.7
    77%
  • High quality video (706)
    7.6
    76%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

18 videos

Zoom: How Video Conferencing Let a Music Producer Stay on Beat
04:15
Information Services Managers uses Zoom Exclusively: User Review
01:21
User Review: Zoom Resolves the Struggles of Planning Meetings as Communication Goes Virtual
03:46
Return to navigation

Pricing

View all pricing

Add-On Zoom Translated Captions

$5

Cloud
per month per license

Add-On - Zoom Whiteboard

$24.90

Cloud
per year

Pro

$149.90

Cloud
per year per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://zoom.us/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
Return to navigation

Features

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

7.2
Avg 8.1

Screen Sharing

Features related to remote screen sharing capabilities.

7.6
Avg 8.0

Online Meetings / Events

Features related to hosting and attending meetings and events online.

7.5
Avg 8.0

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

7.3
Avg 7.7

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

7.1
Avg 7.5

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

5.3
Avg 8.1

Call Management

Customized phone system settings

6.7
Avg 8.2

Mobile apps

Apps are compatible with mobile devices.

7.4
Avg 8.6

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

5.5
Avg 7.4
Return to navigation

Product Details

What is Zoom?

Zoom One brings together team chat, phone, whiteboard, and meetings in one offering. Purpose-built to work together, Zoom One provides simplified management and delivers communications flexibility to power modern workforces.

-- Zoom Meetings
–– Zoom Team Chat
-- Zoom Phone
-- Zoom Whiteboard

Zoom Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts
  • Supported: Business SMS/External Messaging
  • Supported: Voicemail Transcription

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Performance & Compatibility of Online Events Software Features

  • Supported: High quality audio
  • Supported: High quality video

Online Meetings / Events Features

  • Supported: Scheduling
  • Supported: Calendar integration
  • Supported: Meeting initiation
  • Supported: Record meetings / events

Screen Sharing Features

  • Supported: Desktop sharing

Online Events Collaboration Features

  • Supported: Live chat

Online Events Security Features

  • Supported: User authentication
  • Supported: Participant roles & permissions

Unified Communications Platform and Collaboration Features

  • Supported: Centralized communications management
  • Supported: Team messaging
  • Supported: Team document sharing
  • Supported: Call and meeting analytics

Zoom Video

With Team Chat, Phone, and AI Companion, Zoom is a platform for work communication. Zoom can be used to share calendar availability, connect with a team, andn access a work phone on any device.

Zoom Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Blackberry, Mobile Web
Supported CountriesNorth America, South America, Europe, Africa, Asia, Australia
Supported LanguagesEnglish

Frequently Asked Questions

Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone, Meetings, omnichannel cloud Contact Center, smart recordings, and Whiteboard.

Webex Meetings, GoTo Meeting, and Microsoft Teams are common alternatives for Zoom.

Reviewers rate Desktop sharing and Call recording highest, with a score of 8.1.

The most common users of Zoom are from Mid-sized Companies (51-1,000 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(5190)

Attribute Ratings

Reviews

(1-25 of 728)
Companies can't remove reviews or game the system. Here's why
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Editing, trimming and downloading recordings is simple
  • Popping out the chat, and screensharing just keep getting better.
  • registration, reporting, transcript searchability - all very user friendly
  • AI Companion and Summary are game changers!!
  • You can't see participants when screensharing
  • Anyone with the link should be able to start the meeting (like Teams)
  • Copy Summary into a downloadable Word document.
Score 2 out of 10
Vetted Review
Verified User
Incentivized
  • Online meetings
  • Outbound calls
  • Inbound calls
  • Online management interface is too complicated
  • Difficult to understand customization features
  • Careless tech support
  • Careless billing support
  • Careless sales managers
Score 6 out of 10
Vetted Review
Verified User
  • Simplicity in administering meetings
  • Stable platform whether using it on a PC or ipad or phone
  • The ability to save meeting formats was helpful, We didnt have to re-do everything each time
  • For me the sharing of a desktop for instructional purposes was more difficult than I expected.
  • Zoom is not the low dollar application. They need to rethink their pricing sructure.
December 11, 2023

Zoom

Score 9 out of 10
Vetted Review
Verified User
  • Good quality AV
  • Easy to use
  • Stable platform
  • Nice additional features.
  • added adjustments for audio and video
Elias Plagiannakos | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Exceptional customer service, account managers and ticket escalation.
  • Flexible, evolving and simple Zoom Room deployment experience.
  • Easy and effective digital signage solutions.
  • A constant effort to improve and integrate new features into their Zoom clients.
  • Digital Signage: Currently, one install = one signage. Bring on multiple screens and streams from a single host!
  • Zoom Rooms: Your website and documentation only indicate the system/hardware requirements for Intel-based machines. Why doesn't AMD get any love?
  • Zoom Rooms: The list of compatible/approved HDMI capture devices is out of date; at least 1/3 are discontinued, and there aren't any cost-neutral alternatives on that list when compared to the previous Logitech Capture and Magewell devices.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • It allows us to connect with each other and customers easily and quickly by simply sending a link.
  • It is user-friendly.
  • It has a lot of options when holding a meeting (breakout rooms, screen sharing, recording, etc.).
  • It would be nice if the 40 minute time limit weren't an issue.
  • The customer service hasn't always been great.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Audio clarity.
  • Copy-paste option to the customer's screen.
  • Clarity with even less data bandwidth.
  • Easy to use.
  • Minimizing and maximizing the screen is a bit confusing
  • At times, the meeting invites accepted in outlook does not show up in the zoom application.
  • I would prefer if the app is always signed in,
Score 8 out of 10
Vetted Review
Verified User
  • Single Sign On - Intergation with our Active Directory
  • Incredible video/audio quality
  • Settings to limit abuse by participant
  • Recording quality could be improved
  • Auto-update could be improved. We had to manually update some clients from unsupported versions of the software
Laura Lynn Morrissey | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User
  • Signing Up
  • Access to Features and Services
  • Billing Credit Card on Timely Basis
  • Moving my open ticket around with the organization to hide the fact it is not resolved
  • Canceling your subscription if your email is not accessible is problematic
  • Chatbot is not helpful
  • Support does not return replies in a timely basis
Yong Wu | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
  • Instant chat/messager tool
  • Meeting with large group of people
  • Integration with other tools
  • Zoom uses huge amount of computer resources such CPU and memory. For computers without advanced hardware, this cause a lot of issue
  • Zoom should allow users to adjust their quality of video and other settings according to their computer hardware.
  • We'd like to see a more lightweight Zoom which has more simple UI and consume less system resource.
Score 1 out of 10
Vetted Review
Verified User
  • Selling a Phone System
  • Mediocre Setup portal
  • Easy add-on tool
  • recording of call cost money
  • Need to purchase one number per user, which cost money, if not they cannot call out
  • Lack of compatibility with Voip phones
Score 8 out of 10
Vetted Review
Verified User
  • Video calls for bigger groups including external parties
  • Long video calls - the tool is not heave when it comes to system requirements
  • Zoom does a good job in filtering background noises and highlighting the current speaker
  • Light web-based solution would be appreciated
  • There are some concerns about the privacy issues (maybe rumors but can be discouraging)
Score 8 out of 10
Vetted Review
Verified User
  • Screen sharing option is more helpful to take remote session of our customer Computers
  • Zoom chat also a great option, when in a meeting, is it easy to share passwords or solution for the issue with Customer
  • And it is easy to add any new person as meeting participant
  • Overall UI looks very minimal, expecting Zoom home page to be more interactive and appealing
  • Chat window needs more improvement - personal view
  • When an user sharing their screen during the meeting, screen goes fullscreen by auto, thats weird when we are in different screen.
Return to navigation