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Zoom

Zoom

Overview

What is Zoom?

Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone,…

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Recent Reviews

Zoom does the job

10 out of 10
April 08, 2024
Incentivized
I use Zoom to hold meetings when we can't be together because of distance or disease. I started using it to teach remotely, and was very …
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Zoom Review

1 out of 10
January 19, 2024
Incentivized
In my experience, it uses too much RAM, so if you have less than 16GB RAM, your computer will freeze when using Zoom. The desktop Zoom …
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How Zoom Differs From Its Competitors

Zoom Rooms

We have tested them, but have not actively used them. We are interested in using the product though. During our testing, we have been impressed with how easy it is to use the product. Just a few taps of an iPad and you're in a meeting. The IT tools for troubleshooting audio/video along with …
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Zoom Rooms

The idea of zoom meeting rooms is to have a discussion with your collogues just like you are in the office meeting room. Basically it provides all the necessary tools to have a proper meeting environment such as screen sharing, presentations and whiteboards. Also it can be effective with …
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Experience Using Zoom Phone

Mobility is the main reason to use zoom phone application to join with zoom meeting room. Users can have a meeting even when they're on the move. Zoom mobile applications provide stable, user friendly apps for Android and IOS devices. With the phone app users can consume the whiteboard facility …
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Zoom Rooms

Yes. I like that hosts have such great control over Zoom Rooms and it got everyone and everything organized. I'm 90% satisfied, only because I haven't hosted a Zoom Room with many people before.
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Zoom Rooms

Yes - we utilize our Zoom Rooms for almost all of our demos. It allows us to automate responses and ensure that people have the information they need to contact us and get into the virtual meeting. This has been a great help as we have been booking more and more demos.

Zoom has made it easier for …
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Zoom Rooms

We have used Zoom Rooms and found them to less user friendly as compared to some other applications that compete in the same arena. The lack of integrations with other 3rd party apps was a show stopper. Webex and Microsoft (their respective Teams products) are much more advanced in that department.
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Zoom Rooms

Zoom provides excellent collaboration features and is easy to learn for non-tech savvy users. I have used this both as a meeting host and as a student and it meets the needs of both well. This has had a significant impact on our academic continuity plans. I would highly recommend this.
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Zoom Rooms

Zoom Rooms is one of the best features to personally connect with someone from the meeting schedules at the same point of time. With an ongoing meeting you can create your own Zoom Room and connect with anyone you want to personally. It even helps in dealing with multiple people or clients at the …
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Experience Using Zoom Phone

Zoom Phone is very user friendly and the best one to use to connect within the firm or business and with external clients as well. This feature is completely user friendly and with a few clicks of the buttons you can talk to anyone. Both [of] the people connecting having Zoom is the only criteria …
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Experience Using Zoom Phone

Zoom Phone is a great alternative for those who have access to a computer but may not have the technical skill or equipment necessary to utilize a proper microphone. Thanks to this alternative means to give more participants a voice in the meeting, whether the employee is out of the office, in the …
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Zoom Rooms

Zoom Rooms has been very useful because I can share screens that I have on the same network, thus allowing me to have more access to my devices without having to start Zoom on the device that I am going to use. The bad thing is that it is too bad to synchronize or sometimes it throws ID and …
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Experience Using Zoom Phone

It has been like a telephone service that allows us to keep in touch with clients and coworkers quickly and efficiently. Audio can stick from time to time regardless of internet speed. We use this service very little due to the quality of the audio.
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Zoom Rooms

I have participated in Zoom Rooms through my graduate school courses. These were a nice feature to be able to set-up class meeting times and to have a chance to meet with my professors in real time. It made my online courses feel more interactive and allowed for more participation.
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Zoom Rooms

Yes, we use Zoom Rooms, especially when there are a lot of people on the call. I've been very happy with this experience, not many video conference applications have this function. During these rooms, we are able to have small group conversations to process some of the things we have been talking …
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Zoom Rooms

It has been excellent so far for working in the IT team, and every time there is a maintenance window or outage, we create a room and every teammate joins and we share our commitments.
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Zoom Rooms

It enables group work, in addition to rejoining an entire class. It's also useful for confidentiality, say in a job interview situation by a panel.
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Zoom Rooms

We're only beginning to adopt Zoom Rooms. Overall it's fairly robust and we're pleased with how well the product handles multiple participants, as well as support for various hardware (no hardware vendor lock-in), but we occasionally experience issues with hardware being disconnected/iPad …
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Zoom Rooms

We have noticed, coming from older and more "App-Based" platforms, people don't understand the concept of Zoom Rooms and so they attempt to use their laptops instead of the room itself, or use both and cause audio feedback until the laptop's mic is muted. This is entirely a user issue and can be …
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Zoom Rooms

Yes. Each conference room is different. Sometimes you can just click a button and the meeting starts, other times/rooms you have to dial a code. I'm not sure what causes the difference in Zoom Room access.
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Zoom Rooms

We wanted to set up our classrooms as Zoom Rooms but ran into difficulty because we would have so much variety of content sharing. It was disappointing that we couldn't make it work. (yet)
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Zoom Rooms

My experience has been great, but customers have mentioned that its not intuitive when trying to make calls out to join other conference calls.
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 25 features
  • Desktop sharing (701)
    8.1
    81%
  • Meeting initiation (689)
    7.9
    79%
  • High quality audio (706)
    7.7
    77%
  • High quality video (708)
    7.6
    76%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

18 videos

View Playlist
Zoom: How Video Conferencing Let a Music Producer Stay on Beat
04:15
Information Services Managers uses Zoom Exclusively: User Review
01:21
User Review: Zoom Resolves the Struggles of Planning Meetings as Communication Goes Virtual
03:46
View more videos
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Pricing

View all pricing

Add-On Zoom Translated Captions

$5

Cloud
per month per license

Add-On - Zoom Whiteboard

$24.90

Cloud
per year

Pro

$149.90

Cloud
per year per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://zoom.us/pricing/?utm_source=Tru…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

7.2
Avg 8.1

Screen Sharing

Features related to remote screen sharing capabilities.

7.5
Avg 8.0

Online Meetings / Events

Features related to hosting and attending meetings and events online.

7.5
Avg 7.9

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

7.3
Avg 7.7

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

7.1
Avg 7.5

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

5.9
Avg 8.1

Call Management

Customized phone system settings

6.7
Avg 8.2

Mobile apps

Apps are compatible with mobile devices.

7.4
Avg 8.6

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

5.5
Avg 7.5
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Product Details

What is Zoom?

Zoom is a collaboration platform designed to make connecting easier, more immersive, and more dynamic for businesses and individuals. Zoom technology facilitates modern collaboration through solutions like Team Chat, Phone, Meetings, omnichannel cloud Contact Center, AI Companion, and Whiteboard.

Zoom Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts
  • Supported: Business SMS/External Messaging
  • Supported: Voicemail Transcription

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Performance & Compatibility of Online Events Software Features

  • Supported: High quality audio
  • Supported: High quality video

Online Meetings / Events Features

  • Supported: Scheduling
  • Supported: Calendar integration
  • Supported: Meeting initiation
  • Supported: Record meetings / events

Screen Sharing Features

  • Supported: Desktop sharing

Online Events Collaboration Features

  • Supported: Live chat

Online Events Security Features

  • Supported: User authentication
  • Supported: Participant roles & permissions

Unified Communications Platform and Collaboration Features

  • Supported: Centralized communications management
  • Supported: Team messaging
  • Supported: Team document sharing
  • Supported: Call and meeting analytics

Zoom Videos

Zoom Workplace is an AI-powered collaboration platform.
Zoom is the official unified communications platform for MLB™, powering their Replay Operations Center, MLB.tv™ fan experience, and even the MLB Draft™ with Zoom Meetings, Zoom Phone and Zoom Contact Center.

Zoom Integrations

Zoom Competitors

Zoom Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Blackberry, Mobile Web
Supported CountriesNorth America, South America, Europe, Africa, Asia, Australia
Supported LanguagesEnglish

Zoom Downloadables

Frequently Asked Questions

Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone, Meetings, omnichannel cloud Contact Center, smart recordings, and Whiteboard.

Webex Meetings, GoTo Meeting, and Microsoft Teams are common alternatives for Zoom.

Reviewers rate Desktop sharing and Call recording and Mobile app for iOS highest, with a score of 8.1.

The most common users of Zoom are from Mid-sized Companies (51-1,000 employees).
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Comparisons

View all alternatives
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Reviews and Ratings

(5191)

Attribute Ratings

Reviews

(1-25 of 733)
Companies can't remove reviews or game the system. Here's why
April 10, 2024

It just works, all the time. We can conduct our business without interruptions.

Kim Pomares | TrustRadius Reviewer
Kim Pomares
CEO
Mendability (Health, Wellness and Fitness, 1-10 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
  • It works all the time
  • It is simple to use
  • Audio quality is the best of all the programs we have used
  • Video quality is the best of all the programs we have used
  • Zoom is just starting with Ai. It would be good to be able to customize the meeting summary prompts
  • Better integration with ZohoCRM, so that SMS messages can be logged as well as phone calls.
April 08, 2024

The go-to solution for data security assurance in communications

Verified User
Director in Customer Service
Information Technology & Services Company, 11-50 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
  • Wide range of customizable account settings, both for the whole company and at the individual level
  • Easy to use in-meeting settings, flexible options for sound and image devices, screen sharing and views
  • Quick and simple recording option with clear warning for all participants
  • The need for an installed app and the joining process is complicated for one-time users, specially if they're not tech savvy.
  • The settings are poorly organized, hard to find and understand, especially being so varied
  • The application often consumes a lot of machine resources, which causes performance issues
April 08, 2024

Zoom does the job

Verified User
Team Lead in Other
Education Management Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
  • Stable platform
  • Easy for people to use
  • Screen sharing
  • Allowing my student in China to watch Youtube and see Google results without breaking international laws.
  • Using the editing functions to write on things is clunky.
  • The whiteboard is not as easy to use as holding a little whiteboard up to a screen.
  • I don't yet know how to teach the AI how to spell words.
  • The AI is set to American English spelling.
March 14, 2024

Get More Done with ZOOM!!

SD
Sheryl Dorton
Office Manager
Worksystems, Inc (Non-profit Organization Management, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
  • Editing, trimming and downloading recordings is simple
  • Popping out the chat, and screensharing just keep getting better.
  • registration, reporting, transcript searchability - all very user friendly
  • AI Companion and Summary are game changers!!
  • You can't see participants when screensharing
  • Anyone with the link should be able to start the meeting (like Teams)
  • Copy Summary into a downloadable Word document.
March 08, 2024

Careless customer service

Verified User
C-Level Executive in Information Technology
Computer & Network Security Company, 11-50 employees
Score 2 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
  • Online meetings
  • Outbound calls
  • Inbound calls
  • Online management interface is too complicated
  • Difficult to understand customization features
  • Careless tech support
  • Careless billing support
  • Careless sales managers
December 12, 2023

Zoom met our needs during difficult times.

RS
Russ Spranger Sr.
Vehicle manager/it support
RSS TRAILER REPAIR (Transportation/Trucking/Railroad, 201-500 employees)
Score 6 out of 10
Vetted Review
Verified User
Pros and Cons
  • Simplicity in administering meetings
  • Stable platform whether using it on a PC or ipad or phone
  • The ability to save meeting formats was helpful, We didnt have to re-do everything each time
  • For me the sharing of a desktop for instructional purposes was more difficult than I expected.
  • Zoom is not the low dollar application. They need to rethink their pricing sructure.
December 11, 2023

Zoom

Verified User
Technician in Information Technology
Education Management Company, 51-200 employees
Score 9 out of 10
Vetted Review
Verified User
Pros and Cons
  • Good quality AV
  • Easy to use
  • Stable platform
  • Nice additional features.
  • added adjustments for audio and video
September 28, 2023

Nothing better than having full, flexible and creative control over meeting rooms and digital signage!

Elias Plagiannakos | TrustRadius Reviewer
Elias Plagiannakos
Operations Coordinator, Office Technology
Klick Inc (Marketing & Advertising, 1001-5000 employees)
Score 10 out of 10
Vetted Review
Verified User
Pros and Cons
  • Exceptional customer service, account managers and ticket escalation.
  • Flexible, evolving and simple Zoom Room deployment experience.
  • Easy and effective digital signage solutions.
  • A constant effort to improve and integrate new features into their Zoom clients.
  • Digital Signage: Currently, one install = one signage. Bring on multiple screens and streams from a single host!
  • Zoom Rooms: Your website and documentation only indicate the system/hardware requirements for Intel-based machines. Why doesn't AMD get any love?
  • Zoom Rooms: The list of compatible/approved HDMI capture devices is out of date; at least 1/3 are discontinued, and there aren't any cost-neutral alternatives on that list when compared to the previous Logitech Capture and Magewell devices.
July 07, 2023

Zoom Makes Connecting to Teammates and Customers Easy

Verified User
Manager in Information Technology
Computer Software Company, 11-50 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
  • It allows us to connect with each other and customers easily and quickly by simply sending a link.
  • It is user-friendly.
  • It has a lot of options when holding a meeting (breakout rooms, screen sharing, recording, etc.).
  • It would be nice if the 40 minute time limit weren't an issue.
  • The customer service hasn't always been great.
April 29, 2023

Zoom - A recommended application to run your business around the world

Verified User
Employee in Customer Service
Information Technology & Services Company, 501-1000 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
  • Audio clarity.
  • Copy-paste option to the customer's screen.
  • Clarity with even less data bandwidth.
  • Easy to use.
  • Minimizing and maximizing the screen is a bit confusing
  • At times, the meeting invites accepted in outlook does not show up in the zoom application.
  • I would prefer if the app is always signed in,
April 03, 2023

A Great Solution, worth every penny

Verified User
Consultant in Information Technology
Non-profit Organization Management Company, 51-200 employees
Score 8 out of 10
Vetted Review
Verified User
Pros and Cons
  • Single Sign On - Intergation with our Active Directory
  • Incredible video/audio quality
  • Settings to limit abuse by participant
  • Recording quality could be improved
  • Auto-update could be improved. We had to manually update some clients from unsupported versions of the software
March 30, 2023

Easy to Sign Up / Difficult to Cancel

Laura Lynn Morrissey | TrustRadius Reviewer
Laura Lynn Morrissey
President
Harmony Homecare Group, Inc. dba Amada Senior Care (Health, Wellness and Fitness, 201-500 employees)
Score 2 out of 10
Vetted Review
Verified User
Pros and Cons
  • Signing Up
  • Access to Features and Services
  • Billing Credit Card on Timely Basis
  • Moving my open ticket around with the organization to hide the fact it is not resolved
  • Canceling your subscription if your email is not accessible is problematic
  • Chatbot is not helpful
  • Support does not return replies in a timely basis
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