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Zoom is an online meeting and video conferencing platform.https://dudodiprj2sv7.cloudfront.net/product-logos/X0/J2/JJQC92U6VWBP.PNGZoom zooms past the conference calling solution provider packOur entire company uses Zoom. We switched to Zoom because it is a fraction of the cost of what we used to spend with our old provider and the service is much better. Zoom solved our soaring conferencing costs and the complexity of using our old provider's service. Our old provider's service and support model was grossly outdated and the technology was as well. Our users love Zoom because of how easy it is to use. Call initiation and scheduling are a dream with Zoom. I highly recommend it to any business who is struggling with finding a solution.,Zoom is very easy to use. We haven't had but a handful of helpdesk tickets related to its use so far. Zoom is inexpensive. We use a lot of conference minutes because our conference calls usually involve at least 10 participants, which makes the price of regular conferencing services really high. Zoom's pricing allows us to actually create an accurate monthly budget for the service. Zoom's service is superb. We've never had a glitch, an outage, or any performance problems with the service. Zoom's support is excellent. Zoom techs know what they're doing and have solved all of our issues within minutes. A+++,We've had no issues so far. The few helpdesk tickets we've had have been on our end or have been a need for a bit of user training.,10,Extreme cost savings. Not kidding here. We use a lot of minutes per month and the savings over our old provider is in the thousands of dollars. Integration into Outlook is excellent. Everyone loves the plugin and the ease of scheduling meetings. Active Directory integration is nice too. Our users use their same credentials so that there's no new usernames or passwords to remember.,We've had a great experience with Zoom Rooms. Everyone who initiates a call uses the functionality because there's always a presentation or collaboration of some type. We are very satisfied with Zoom Rooms, which is a significant feature that our old provider didn't offer. We highly recommend Zoom Rooms for conferencing.,Skype for Business (formerly Lync),No,10,No,Every time. We've never come away from an email conversation or a conference call with Zoom with the feeling that we haven't been helped. Our issues have always been resolved--as few as there have been. Their support made sure our onboarding went smooth and that we were happy.Sharing your screen, not your painZoom is being used by our business every single day. We use Zoom for group meetings since some of us work remotely. Zoom is also used when we introduce our application in demos to potential buyers. I personally use Zoom to help support clients on our app when they need simple guidance or if we need to walk through a complicated task or issue that's easier to view and communicate while looking at the issue together compared to sending back and forth emails which can take up valuable time.,Zoom has a really nice user interface that I find simple to use. The connection to Zoom has been very stable in my experience. Zoom works really well on both Mac and PC. I've also heard it runs pretty well on Linux (I do not have any experience with the Linux version).,I may not be seeing it in the app, but I would love if Zoom was able to provide details about what kind of device someone is using when I try to support them. Examples include what version of a browser someone is using, what OS they're running - anything that prevents me from having to ask the same questions over and over again.,10,It's allowed a more personal touch and correspondence with clients. Putting a face behind a phone call or an email. Using screenshare helps clear up the communication so both parties are getting the right data so we can either supply what the client is looking for or assist with what's not working for them.,I have not used Zoom Rooms, so I can't place a fair comment on this.,GoToMeeting, Join.me, Google Hangouts and Skype,Freshdesk, Chargify, SendGrid Marketing Email, WordPress, Weebly, Acuity Scheduling,No,10,No,I cannot describe a time that Zoom provided me or my team with exceptional support for this product. But just because I haven't had a story doesn't mean that their exceptional support isn't there!Zoom InnovationsWe recently deployed Zoom globally. We've successfully deployed to Japan, Europe, Asia, North America, Brazil. We currently use it throughout all departments,Content Sharing Amazing Admin Portals Live data capturing,Registration to iPads/Androids to multiple rooms with a single activation code Webinar with more than 1 spotlight feature Recording in side by side view instead of picture in picture,10,Saved cost Amazing Scheduling syncing with Office 365 Easy meetings from mobile app,We currently use a couple of Zoom Rooms, but are in a migration to changing to a lot more. I love the upgrading and managing all the Zoom Rooms on the admin portal,Cisco WebEx Room Series (formerly Cisco Spark Room Series),26000,9000,Webinar Collaboration Meetings globally,Webinar for Global Meetings Scheduling display DIgital Signage,Q&A Polling Live Closed Captioning,10,Microsoft Office 2016, Okta, Jamf Pro,Yes,Price Product Features Product Usability,Maybe seeing more options than just a few and the compatibility with our company,Implemented in-house,Firewall Scheduling Display Features (check-in) Compatibility with CIsco,10,Yes,10,No,We had an issue with live capturing of our calls because they were an attendee in a Webinar. They are not creating a feature if we promote them they will now start capturing the data of the call for the promoted panelist,Quick join links Webinar Q&A,Closed captioning Cloud Recording Chat,Yes,10Zoom - A Great Business Conferencing Tool for those tired of WebExZoom is a product that has not been widely adopted yet, but there are portions of our sales and technical teams that are using Zoom in a secondary capacity besides WebEx due to some of the ease of use functionality that makes it more appealing to use. It also appears to have less issues with connectivity by and large, which makes it especially appealing when dealing with customers; however, due to the company's mandate to use WebEx for sales calls, the adoption in that capacity is very limited.,Zoom is simple to use. Zoom has a variety of tools that are set up in a fairly intuitive manner. Zoom makes hosting meetings very simple and they seem to not experience as much lag and connectivity as some of their major competitors.,WebEx is a household name; Zoom still has room to grow in that regard. Zoom, though easier to use than WebEx, in some ways, does not include a one time password functionality like WebEx, which makes things more convenient. To my knowledge, Zoom does not support file transfer and also does not include co-browsing and/or removing attendees from meetings,9,It makes life easier when meeting with internal teams, except for a slightly less convenient file transfer limitation The experience has been positive in the limited number of cases that I have used Zoom with customers as well. Overall, Zoom is simple to use, and that makes the time spent more about the meeting than trying to facilitate the meeting, which is exactly what a solution like Zoom is supposed to accomplish; they get out of their own way quicker than WebEx, in my opinion.,I do not use Zoom Rooms beyond a couple of occasions when customers have invited me to their own personal Zoom Room for a meeting that they initiated.,WebEx Event Center, Cisco WebEx Teams (formerly Cisco Spark), Cisco WebEx Room Series (formerly Cisco Spark Room Series), Skype, Skype for Business and GoToMeeting,Skype, Microsoft Office 2016, Outreach,50,,Sales Marketing Internal dialogue,Simplified UI cuts down on load time for meetings. Onsite/remote co-led meetings Internal screen sharing for territory and account alignment and strategy sessions,Replacing incumbent as provider of choice,8,Not Sure,Product Features Product Usability Product Reputation Prior Experience with the Product,I would simply encourage more individuals who decide how we spend our tech budget to consider zoom and I would try to demonstrate the differences in a very methodical yet dynamic manner so as to encourage them to consider the updated of having a solution that is easier to use. I would also prefer for my company to have an actual subscription for all sales people instead of a few pocket licenses here or there, so as to ensure greater usability and familiarity with the product.,5,I do know that the times that others have been on the call that have experienced issues with Zoom, they have always spoken about how Zoom is pretty responsive about dealing with support issues, which was good to hear.,Web calling is simple, easy and yet elegant inherently through the Zoom interface. The startup of each conference is simple and elegant as well. Screen sharing is relatively easy and switching between users in this regard is also fast and simple.,File sharing was either not available or not easily available last time I used the solution. I believe they may have updated the tool since then, but I think I recall it being a little slow to load.,Yes,9Zoom is a New World Video PlatformZoom is used by the majority of our support staff, and is starting to be used by our field employees. This includes a few hundred offices, involving around 2500 regular users. Its greatest strengths are ease of use, reasonable cost, powerful encoding technology, end-to-end encryption, and one of the richest feature sets of any video conferencing platform. Notable features include cloud recording, support for legacy equipment, on-prem, and cloud, baked-in virtual backgrounds, polling, breakout rooms, whiteboards, file sharing, and best of all, a fully integrated conference room system. We use it for team meetings, recruiting, telehealth, executive meetings, company webcasts, outreach, chat, and one-on-ones.,Features! See above for its rich feature set. It's so easy to onboard users onto the platform because it's easy to get them excited about all the ways Zoom can help them. My users are buying popup greenscreens left and right because they're so excited about Zoom's Virtual Background feature, for instance. Integration. The best example of which is Zoom's full integration with the Kubi robot. This robot is a tablet mounted on a swiveling stand which can be controlled remotely through Zoom to be able to look all around a room. My company uses it for telehealth purposes, and my team in particular uses the robot for video shoots in which we need a quick and easy remote shot of a crowd or event. We even have someone using Zoom and a Kubi to remotely monitor an empty front desk and greet guests who walk into the building. Few (if any) platforms can boast integration with such pioneering technology. Price. Zoom is very reasonably priced to be sure. Not only are we saving by using it instead of other, more expensive video platforms--we are saving thousands in other, less measurable fields. Since the inception of Zoom at my company, travel costs have dipped significantly (because most managers and directors are more inclined to use the reliable Zoom platform to communicate, as opposed to traveling between offices). We were also able to almost eliminate several costly teleconferencing services. Ironically, full video meetings with high-quality VoIP audio are significantly cheaper than traditional phone-only teleconferences. Lastly, this may be anecdotal, but there is a perceived increase in productivity since Zoom allows more direct team communication than was previously possible.,While very good for what it is, the Zoom Room solution for conference rooms has some flaws. We have just over 30 of these rooms throughout the company, and issues with connectivity are a bit frequent, and this is likely due to the fact that it uses two consumer devices (a PC or Mac plus an iPad) which require a constant connection for the platform to work. Many may find it easier to support a conference room system involving one mini PC running Zoom (reminder, Zoom is available for Linux on PCs as well as Windows and Mac) and a simple wireless keyboard/mouse to control the meeting, instead of using a Wi-Fi connected tablet. I would personally like to see even more cross-platform integrations on the part of Zoom. For instance, Facebook Live is a powerful new outreach platform, and would be even more powerful if it could sync up with Zoom. Imagine starting a Facebook Live broadcast through a Zoom Webinar room and reaching hundreds of followers with full video. Virtual Reality is another growing technology. I actually found it possible to stream a virtual reality video through Zoom by using Zoom's Screen Share feature for Android. By mirroring an Android phone running a VR app, I was able to broadcast a 360 video in a standard Zoom room so that other Android and iPhone users could view through Google Cardboard. But this is more of a workaround than a baked-in feature. Something like a "Go VR" button which converted your video to a stereoscopic mode, or that enabled VR streaming through consumer VR cameras like the Ricoh Theta, would be truly amazing through Zoom. (UPDATE Jan 26, 2017: Zoom recently announced support for Facebook Live),10,I'm more involved in the support aspect of Zoom than the financial, but I can say that it represents significant savings, both because it is more reasonably priced than many competitors, and because its ease of use leads, naturally, to reduced travel cost. Its feature set allows companies to condense multiple platforms into one Zoom subscription. Why continue paying for a costly enterprise teleconference account when Zoom has VoIP audio and baked-in teleconferencing? Reduced support needs is another plus. Supporting Zoom is a breeze compared to supporting other platforms. Having been part of a very small team supporting Zoom companywide for the past two years, I can attest that my job has gotten easier and easier as people quickly got used to the platform. This has allowed me the freedom to take on multiple projects in addition to being the Zoom support grunt. And, it saves the company as less heads are required to scale and support the platform. Zoom has produced a productivity metric which my company has never previously been able to observe. Because it is the standard for communications throughout the company, we can easily draw up a weekly productivity glance by measuring the amount, duration, and purposes of Zoom meetings. Zoom's reporting features are very good, so this is an easy task every week, and the chiefs love seeing it.,We have over 30 Zoom Rooms throughout the company, with plans for many more. I've previously described some of their flaws. Despite those, the Zoom Rooms system is really great, and they do work 90+% of the time. They recently added great features like ultrasonic detection which allows you to share a laptop screen with, literally, one click. They also now have voice control, allowing one to say "Hey Zoom, start a meeting" to start a meeting. And they recently released an Android controller version (in addition to the existing iOS version), so IT folks reluctant to use iOS no longer have to give in. Camera control through the iPad is another big plus. Plus Zoom continually strengthens baked-in remote support for these rooms, so they keep getting better. Sticky features like this, and the fact that they're among the cheapest conference room solutions out there, do add value to the platform. But they still have work to do to make them more solid.,Adobe Connect, BlueJeans, Google Hangouts, GoToMeeting, Join.me, Skype for Business and WebEx Meetings,Skype for Business, Slack, IFTTT,,6,Internal video meetings are the currently most important use case, and I'd imagine this is the case for many other companies Zoom Chat is the most popular company chat platform. Large Zoom webinars are commonly used for internal and external purposes. Zoom is widely used throughout the company as a recording platform, for recording screen shares or video as a shareable .mp4. We have over 30 Zoom Rooms set up throughout the company, with plans for many more.,Virtual Backgrounds are a really innovative baked in feature. No longer do users have to install extra applications like ManyCam or Xsplit--Zoom already includes greenscreen capability. Zoom's integration with the Kubi robot allows for a wide range of use cases, from remote robotic monitoring of an office to more interactive face to face meetings. Zoom's sizeable collection of international numbers allows us to set up calls all around the globe.,Attention tracking is a brand new Zoom feature that our marketing people really seem to be excited about. It lets the host know if participants don't have Zoom as the active window (and therefore aren't paying full attention) during webinars. Zoom will hopefully, in the not too distant future, have support for Virtual and Augmented reality. Zoom's brand new integration with Facebook Live and YouTube live will really expand our outreach abilities. We're planning many big FB Live videos.,10,Yes,Price Product Features Product Usability Product Reputation Prior Experience with the Product Vendor Reputation Analyst Reports Third-party Reviews,We would not change our process. We got extremely lucky in picking Zoom early-on. We did our due diligence in evaluating other platforms, and were able to find a diamond in the rough.,Implemented in-house,Yes,Change management was a big part of the implementation and was well-handled,None, it was as smooth as could possibly be expected.,10,Self-taught,I was in charge of learning the platform well enough to train others, and it wasn't difficult at all to learn the features just by using Zoom.,7,Take advantage of Zoom's ability to create separate environments. You can make one where none of Zoom's features are enabled, and one where all of them are.,Some - we have done small customizations to the interface,Some - we have added small pieces of custom code,We have used Arduino microcontrollers to run custom macros to get Zoom to do interesting things. For instance, I used an Arduino Micro with microphone sensors embedded in a table which would auto-detect when someone at a certain seat at the table was speaking. It would then use XSplit to switch the camera to focus on that person. Then if the person adjacent to the first speaker starts speaking, the Arduino triggers XSplit to focus on them. The whole setup cost under $30 since Arduinos and components are cheap and XSplit and Zoom are free. Compare that to something like the PolyCom EagleEye which does the same thing but would cost $15,000 just for the auto-focusing cameras. I made another one with photoreceptors so that if someone hovers their hand over a receptor, it triggers AutoHotKey scripts to do stuff like start or stop sharing in Zoom, advance a PowerPoint slide, etc. There are tons of possibilities for making custom setups like this.,10,Yes,When they first released Breakout Rooms, it was missing a few key elements to make it a great experience. I outlined ways in which it could improve, and the rep informed me that most of them were already in the works, and that the rest he already took the liberty of adding to their feature list.,Using video. Zoom's technology allows video to perform well even with poor network strength, which greatly reduces confusion and frustration among users. It's very easy to get into a meeting with video. Zoom's great new features like Polling, Breakout Rooms, and Registration are all easy to use. They're more complex features which do require explanation, but despite their complexity, it's still rather easy to provide training for using these features. Screen sharing is now easier than ever since Zoom added a Screen Share button to its client home screen. Plus instant share in Zoom Rooms is now possible thanks to ultrasonic detection.,Scheduling meetings might benefit from being simplified. The scheduling popup is a bit more complicated than many expect, and since we use Outlook companywide, it takes an extra step to get an invite to open in Outlook and send it from there. There is a way to schedule so that it goes right to Outlook, but it requires the user to go to "Meetings" first, and then click on a Schedule dropdown and select "Outlook". Nobody knows about this. So, I wish we could configure Zoom so that the Schedule button on the Home Screen automatically goes to Outlook if Outlook is detected. Difficulties with logging in is probably the most common support call we get. This is because we use Zoom's SSO feature. The feature is just fine, but it's just the nature of the beast that logging in with SSO takes more steps. Zoom's back end might need some work. For instance, there are advanced user features like Virtual Background, Breakout Rooms, Automatic Recording, etc. Currently, the only way to enable these features for users is by individually clicking through each user and checking each checkbox. So, I've had to write scripts to turn features on or off companywide as they're released. Either that, or we use an intern to do all of the clickwork. Zoom needs a way to turn a feature on or off simultaneously for all users or a group.,Yes,10,10,10,10,Facebook Live Kubi Robot Zapier,IFTTT/Zapier--IFTTT integration would be appreciated in addition to Zapier. But besides that, I'm pretty sure there are loads more useful recipes besides just scheduling meetings and adding webinar registrants. VR--Virtual Reality support and integration with any of the various VR platforms would be a huge selling point for us. Imagine integration with the Ricoh Theta camera or the Daydream headset Google Home/Alexa/Siri/Cortana--Zoom just got started with Siri support, but if there were scores of phrases to use with voice platforms like this, Zoom would be amazing. Imagine saying "OK Google, invite John Doe and Jane Doe to a meeting". Augmented Reality--Zoom's Virtual Backdrops feature is great, but it would be a lot of fun if it could overlay customize-able bits of useful information in a video feed.,File import/export,10,Don't be afraid to go to support.zoom.us and submit a feature request.,10,10,There were not any special conditions. However, we are grandfathered into their earlier pricing model, having been early adopters.,Nothing is necessary, they're already very easy to work with.,Yes,The latest update we did happened to be the 4.x update, which has all kinds of improvements like Facebook Live integration, improvements to Breakout rooms, voice integration, multiple screen sharing capabilities, multiple co-hosts, etc There are always minor process update--Zoom continually improves the flow of their platform I've heard people say, when other companies release updates, it's like "oh geez, now I have to update again." But when Zoom updates, it's like opening a pile of great presents.,Lots more great new features Minor updates to improve useability Possibly changing some UI elements,Yes
Windows, Linux, Mac
Zoom
564 Ratings
Score 8.8 out of 101
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Zoom
564 Ratings
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Score 8.8 out of 101
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Kenneth Hess profile photo
November 30, 2018

Review: "Zoom zooms past the conference calling solution provider pack"

Score 10 out of 10
Vetted Review
Verified User
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Support

10
As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.
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Eric Weiss profile photo
June 15, 2018

Zoom Review: "Sharing your screen, not your pain"

Score 10 out of 10
Vetted Review
Verified User
Review Source

Support

10
The few times we've used them (and I mean FEW) Zoom's support team has been very knowledgeable and responsive. Sometimes the best support is when you need it the least. I mean that as respectable as possible to Zoom. I haven't had to use their support since their product has been consistently great, so kudos to everyone at Zoom!
Read Eric Weiss's full review
Kenny Mai profile photo
October 16, 2018

User Review: "Zoom Innovations"

Score 10 out of 10
Vetted Review
Verified User
Review Source

Support

10
I've created a couple of support tickets already and my experience has always been great. I would get a response in minutes and they quickly help me resolve my issues.
Read Kenny Mai's full review
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July 13, 2018

Review: "Zoom - A Great Business Conferencing Tool for those tired of WebEx"

Score 9 out of 10
Vetted Review
Verified User
Review Source

Support

5
I have not engaged the support team, and so my answer is N/A.
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Stefan Scherbik profile photo
February 01, 2017

User Review: "Zoom is a New World Video Platform"

Score 10 out of 10
Vetted Review
Verified User
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Support

10
Zoom's support is truly world class. And I'm not sure if that's because my company was an early adopter, but nonetheless, they're very helpful. If we encounter some kind of bug (a rare event), it's not long before the engineering team gets back to me with a fix. If I want to submit a feature request, a rep gets back to me instantly saying that it's now on their scope (and then it gets added to the product shortly after). If I have a question about some feature, Zoom support always has a speedy answer.

They're very good at giving detailed release notes any time there's an update, and their documentation is always great.
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Rachel Hudish profile photo
February 09, 2017

Review: "Zoom ups the ante on video conferencing"

Score 10 out of 10
Vetted Review
Verified User
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Support

10
Anytime I had an issue I was able to find a solution to resolve it. Their online documents are easy to follow and use.
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Rodrigo Garcia profile photo
January 27, 2017

Zoom Review: "Great collab and webinar tool!"

Score 10 out of 10
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Support

9
It's great. To be perfect, it would only require portuguese speaking staff.
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Feature Scorecard Summary

High quality audio (210)
8.9
High quality video (211)
9.0
Low bandwidth requirements (179)
7.9
Desktop sharing (206)
9.3
Whiteboards (121)
8.6
Calendar integration (176)
8.7
Meeting initiation (201)
8.7
Integrates with social media (71)
7.8
Record meetings / events (192)
9.0
Slideshows (125)
8.8
Live chat (179)
8.5
Audience polling (89)
8.7
Q&A (106)
8.6
User authentication (125)
8.6
Participant roles & permissions (149)
8.7
Confidential attendee list (96)
8.7

About Zoom

Zoom is an online meeting and video conferencing platform.
Categories:  Web Conferencing

Zoom Features

Performance & Compatibility of Online Events Software Features
Has featureHigh quality audio
Has featureHigh quality video
Has featureLow bandwidth requirements
Has featureChrome compatible
Has featureFirefox compatible
Has featureSafari compatible
Has featureIE compatible
Has featureAvailable for Linux
Has featureAvailable for OS X
Has featureAvailable for Windows
Does not have featureMobile support
Screen Sharing Features
Has featureDesktop sharing
Has featureDocument/File sharing
Has featureApplication sharing
Has featureWhiteboards
Online Meetings / Events Features
Has featureScheduling
Has featureCalendar integration
Has featureMeeting initiation
Has featureEnd meetings
Has featureIntegrates with social media
Has featureRecord meetings / events
Has featureDial-in attendance
Has featureOnline attendance
Has featureMute
Has featureSlideshows
Has featureMedia
Has featureInternational calling
Has featureMultiple webcam streams
Online Events Collaboration Features
Has featureLive chat
Has featureAudience polling
Has featureQ&A
Has featureMeeting space storage
Has featureAnnotation
Has featureRemote support features
Online Events Security Features
Has featureUser authentication
Has featureParticipant roles & permissions
Has featureParticipant list
Has featureConfidential attendee list
Has featureSecure file sharing
Additional Features
Has featureMobile Screen Sharing
Has featureVideo Breakout Rooms
Has featureScreen share video with audio

Zoom Video

Zoom Product Overview Video -- Zoom is revolutionizing the ways teams collaborate. Whether you're connecting multiple conference rooms or adding remote attendees. Meeting face-to-face is as simple as a single touch.

Zoom Integrations

Slack, Salesforce.com, Marketo, Skype for Business (formerly Lync), Google Drive, Box, Dropbox, Pardot, Zapier, Microsoft One Drive, Microsoft Outlook, Google Calendar, Google Chrome, Mozilla Firefox, LTI Canvas, LTI Blackboard, LTI Moodle, LTI Desire2Learn, Kubi

Zoom Competitors

Pricing

Does not have featureFree Trial Available?No
Has featureFree or Freemium Version Available?Yes
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?No
On-premise EditionPricing DetailsTerms
Virtual H.323/SIP Room Connector49/month
Business19.99/month
SaaS EditionPricing DetailsTerms
Basic$0
Pro14.99/month
Business19.99/month
Zoom Room Conference Room49/month
Webinar54.99/month

Zoom Support Options

 Free VersionPaid Version
Live Chat
Email
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
Phone

Zoom Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Linux, Mac
Mobile Application:Apple iOS, Android, Blackberry, Mobile Web
Supported Countries:North America, South America, Europe, Africa, Asia, Australia
Supported Languages: English