Zoom Support Reviews & Ratings 2024

Name: How MLB Leverages Zoom On and Off the Field
Uploaded: 2023-11-08T21:50:45.000Z
Duration: 3 min 32 s
Description: Zoom is the official unified communications platform for MLB™, powering their Replay Operations Center, MLB.tv™ fan experience, and even the MLB Draft™ with Zoom Meetings, Zoom Phone and Zoom Contact Center.

Starting at $5 per month per license

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Overview

What is Zoom?

Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone,…

Recent Reviews

Zoom: From Meetings to Webinars

10 out of 10

April 18, 2024

It is used to have online meetings and Knowledge transfer classes in wide range of schedules in our daily life, which allows us to have …

It just works, all the time. We can conduct our business without interruptions.

9 out of 10

April 10, 2024

Incentivized

We use Zoom Phone and Zoom Meetings. There are many VOIP providers, but we needed something that JUST works. We don't need fancy call …

ZOOM is miles ahead of the game.

10 out of 10

April 09, 2024

Incentivized

Since COVID-19, Zoom has allowed us to migrate to the online platform, which has reduced travel time and cost and made it a very positive …

The go-to solution for data security assurance in communications

9 out of 10

April 08, 2024

Incentivized

We use Zoom almost exclusively for meetings. With the meetings we also use recordings, cloud storage and the AI companion that transcribes …

Zoom does the job

10 out of 10

April 08, 2024

Incentivized

I use Zoom to hold meetings when we can't be together because of distance or disease. I started using it to teach remotely, and was very …

Finest product for Conferencing

9 out of 10

April 05, 2024

We use Zoom in our daily basis for video conferencing with our clients, as it provides high quality video and sound quality. It's …

Get More Done with ZOOM!!

9 out of 10

March 14, 2024

Incentivized

We use Zoom for almost all of our meetings that used to all be in person. Just the staff time savings alone has made it possible for our …

Zoom helped us build our client base

10 out of 10

March 14, 2024

Incentivized

We are a small non-profit organisation managed by a tea, that is located in various parts of the world. Zoom brings us together and …

How Zoom has helped my day-to-day operations

10 out of 10

March 14, 2024

Incentivized

Zoom is great for your company because most of what we do day-to-day are meeting with large groups of individuals and our work is often …

Careless customer service

2 out of 10

March 08, 2024

Incentivized

Our company uses Zoom for online meetings and inbound/outbound local and international phone calls.

Frustrated with Zoom

1 out of 10

February 08, 2024

I feel that the customer service is very bad. I received a special offer with a discount for two months for 500 attendees, and when I …

Zoom Review

1 out of 10

January 19, 2024

Incentivized

In my experience, it uses too much RAM, so if you have less than 16GB RAM, your computer will freeze when using Zoom. The desktop Zoom …

Zoom Review

9 out of 10

December 29, 2023

Incentivized

Zoom is very easy to use and saves our team many hours of driving back and forth for in person meetings. The Zoom platform is very easy to …

Zoom- Best Online Platform for Interactions

8 out of 10

December 24, 2023

Zoom video is suitable for [coordinating] with teams and colleagues in this pandemic situation for doing work from home. Rather than …

Frustrated by Zoom's poor UX that doesn't improve over time. Annoyed that it forces you to install updates at the worst possible time--right before a meeting :-/

1 out of 10

December 18, 2023

We use Zoom primarily for online meetings with large audiences. Sometimes, I use it to speak to one of our vendors as that's their tool of …

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How Zoom Differs From Its Competitors

Experience Using Zoom Phone

It is easy to use Zoom phone in case you cannot use your laptop due to unavoidable reasons. Easy to schedule on phone rather than the desktop app.

Incentivized

Zoom Rooms

We have tested them, but have not actively used them. We are interested in using the product though. During our testing, we have been impressed with how easy it is to use the product. Just a few taps of an iPad and you're in a meeting. The IT tools for troubleshooting audio/video along with …

Incentivized

Zoom Rooms

The idea of zoom meeting rooms is to have a discussion with your collogues just like you are in the office meeting room. Basically it provides all the necessary tools to have a proper meeting environment such as screen sharing, presentations and whiteboards. Also it can be effective with …

Experience Using Zoom Phone

Mobility is the main reason to use zoom phone application to join with zoom meeting room. Users can have a meeting even when they're on the move. Zoom mobile applications provide stable, user friendly apps for Android and IOS devices. With the phone app users can consume the whiteboard facility …

Zoom Rooms

Yes. I like that hosts have such great control over Zoom Rooms and it got everyone and everything organized. I'm 90% satisfied, only because I haven't hosted a Zoom Room with many people before.

Incentivized

Zoom Rooms

Yes - we utilize our Zoom Rooms for almost all of our demos. It allows us to automate responses and ensure that people have the information they need to contact us and get into the virtual meeting. This has been a great help as we have been booking more and more demos.

Zoom has made it easier for …

Incentivized

Zoom Rooms

We have used Zoom Rooms and found them to less user friendly as compared to some other applications that compete in the same arena. The lack of integrations with other 3rd party apps was a show stopper. Webex and Microsoft (their respective Teams products) are much more advanced in that department.

Experience Using Zoom Phone

We do not use Zoom phone or the calling feature that comes with Zoom.

Zoom Rooms

Zoom provides excellent collaboration features and is easy to learn for non-tech savvy users. I have used this both as a meeting host and as a student and it meets the needs of both well. This has had a significant impact on our academic continuity plans. I would highly recommend this.

Incentivized

Zoom Rooms

Zoom Rooms is one of the best features to personally connect with someone from the meeting schedules at the same point of time. With an ongoing meeting you can create your own Zoom Room and connect with anyone you want to personally. It even helps in dealing with multiple people or clients at the …

Experience Using Zoom Phone

Zoom Phone is very user friendly and the best one to use to connect within the firm or business and with external clients as well. This feature is completely user friendly and with a few clicks of the buttons you can talk to anyone. Both [of] the people connecting having Zoom is the only criteria …

Experience Using Zoom Phone

Phone is quite ok. The contacts are easy to reach, the calls are OK.

Experience Using Zoom Phone

Zoom Phone is a great alternative for those who have access to a computer but may not have the technical skill or equipment necessary to utilize a proper microphone. Thanks to this alternative means to give more participants a voice in the meeting, whether the employee is out of the office, in the …

Incentivized

Experience Using Zoom Phone

We have used it to maintain communication, schedule regular meetings to present progress, or assign tasks.

Zoom Rooms

Zoom Rooms has been very useful because I can share screens that I have on the same network, thus allowing me to have more access to my devices without having to start Zoom on the device that I am going to use. The bad thing is that it is too bad to synchronize or sometimes it throws ID and …

Incentivized

Experience Using Zoom Phone

It has been like a telephone service that allows us to keep in touch with clients and coworkers quickly and efficiently. Audio can stick from time to time regardless of internet speed. We use this service very little due to the quality of the audio.

Incentivized

Zoom Rooms

I have participated in Zoom Rooms through my graduate school courses. These were a nice feature to be able to set-up class meeting times and to have a chance to meet with my professors in real time. It made my online courses feel more interactive and allowed for more participation.

Incentivized

Zoom Rooms

Yes, we use Zoom Rooms, especially when there are a lot of people on the call. I've been very happy with this experience, not many video conference applications have this function. During these rooms, we are able to have small group conversations to process some of the things we have been talking …

Incentivized

Zoom Rooms

It has been excellent so far for working in the IT team, and every time there is a maintenance window or outage, we create a room and every teammate joins and we share our commitments.

Incentivized

Zoom Rooms

Not yet, but some of our staff have and have found them to be useful.

Incentivized

Zoom Rooms

It enables group work, in addition to rejoining an entire class. It's also useful for confidentiality, say in a job interview situation by a panel.

Incentivized

Zoom Rooms

We're only beginning to adopt Zoom Rooms. Overall it's fairly robust and we're pleased with how well the product handles multiple participants, as well as support for various hardware (no hardware vendor lock-in), but we occasionally experience issues with hardware being disconnected/iPad …

Incentivized

Experience Using Zoom Phone

Zoom Phone can help us seamlessly connect with other Zoom members and it takes very little time to initiate a call.

Incentivized

Zoom Rooms

Zoom Rooms were easy to convert into and still be able to use our existing hardware. Users didn’t notice the difference, other than the new Zoom icon versus the previous vendor.

Incentivized

Zoom Rooms

We have noticed, coming from older and more "App-Based" platforms, people don't understand the concept of Zoom Rooms and so they attempt to use their laptops instead of the room itself, or use both and cause audio feedback until the laptop's mic is muted. This is entirely a user issue and can be …

Incentivized

Zoom Rooms

Yes. Each conference room is different. Sometimes you can just click a button and the meeting starts, other times/rooms you have to dial a code. I'm not sure what causes the difference in Zoom Room access.

Incentivized

Zoom Rooms

We wanted to set up our classrooms as Zoom Rooms but ran into difficulty because we would have so much variety of content sharing. It was disappointing that we couldn't make it work. (yet)

Incentivized

Zoom Rooms

It helps people find rooms quickly, to see whether or not they're available. It helps people be more productive and waste no time trying to find a room.

Incentivized

Zoom Rooms

My experience has been great, but customers have mentioned that its not intuitive when trying to make calls out to join other conference calls.

Incentivized

Experience Using Zoom Phone

We are evaluating the use of a Zoom Phone but not using it at the moment.

Incentivized

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 25 features

Desktop sharing (702)
8.1
81%
Meeting initiation (690)
7.9
79%
High quality audio (707)
7.7
77%
High quality video (709)
7.6
76%

Reviewer Pros & Cons

View all pros & cons

Virtual backgrounds: enabling/disabling.
Streaming for higher qualities

Jaya manasa Siriginedi

Subject matter expert

Chegg (Education Management, 1001-5000 employees)

Audio quality is the best of all the programs we have used
Zoom is just starting with Ai. It would be good to be able to customize the meeting summary prompts

Kim Pomares

CEO

Mendability (Health, Wellness and Fitness, 1-10 employees)

Video Reviews

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Zoom: How Video Conferencing Let a Music Producer Stay on Beat

04:15

Information Services Managers uses Zoom Exclusively: User Review

01:21

User Review: Zoom Resolves the Struggles of Planning Meetings as Communication Goes Virtual

03:46

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Pricing

View all pricing

Add-On Zoom Translated Captions

$5

Cloud

per month per license

Add-On - Zoom Whiteboard

$24.90

Cloud

per year

Pro

$149.90

Cloud

per year per user

Entry-level set up fee?

No setup fee

For the latest information on pricing, visithttps://zoom.us/pricing/?utm_source=Tru…

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

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Features

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

7.2

Avg 8.1

Screen Sharing

Features related to remote screen sharing capabilities.

7.5

Avg 8.0

Online Meetings / Events

Features related to hosting and attending meetings and events online.

7.5

Avg 7.9

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

7.3

Avg 7.7

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

7.2

Avg 7.5

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

6.2

Avg 8.2

Call Management

Customized phone system settings

7.1

Avg 8.2

7
Answering rules
(12) Ratings
Ability to enter rules to route calls to main number or other extensions in case of absence
8.3
Call recording
(19) Ratings
Automatic recording of inbound and outbound calls
6.3
Call park
(12) Ratings
Ability to hold calls in virtual location and subsequently access from any phone in system
6.9
Call screening
(12) Ratings
Ability to block numbers or send calls directly to voicemail
6.7
Message alerts
(16) Ratings
Receive SMS and email message notifications for voice and fax messages
7.1
Business SMS/External Messaging
(8) Ratings
Unlimited SMS and/or MMS with clients
7.5
Voicemail Transcription
(12) Ratings
AI-powered voice-to-text transcription of voicemails

Mobile apps

Apps are compatible with mobile devices.

7.7

Avg 8.6

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

Avg 7.5

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Product Details

What is Zoom?

Zoom is a collaboration platform designed to make connecting easier, more immersive, and more dynamic for businesses and individuals. Zoom technology facilitates modern collaboration through solutions like Team Chat, Phone, Meetings, omnichannel cloud Contact Center, AI Companion, and Whiteboard.

Zoom Features

Show Unsupported Features

Cloud PBX Features

Supported: Hosted PBX
Supported: Multi-level Interactive Voice Response (IVR)
Supported: Directory of employee names

Call Management Features

Supported: Answering rules
Supported: Call recording
Supported: Call park
Supported: Call screening
Supported: Message alerts
Supported: Business SMS/External Messaging
Supported: Voicemail Transcription

Mobile apps Features

Supported: Mobile app for iOS
Supported: Mobile app for Android

Performance & Compatibility of Online Events Software Features

Supported: High quality audio
Supported: High quality video

Online Meetings / Events Features

Supported: Scheduling
Supported: Calendar integration
Supported: Meeting initiation
Supported: Record meetings / events

Screen Sharing Features

Supported: Desktop sharing

Online Events Collaboration Features

Supported: Live chat

Online Events Security Features

Supported: User authentication
Supported: Participant roles & permissions

Unified Communications Platform and Collaboration Features

Supported: Centralized communications management
Supported: Team messaging
Supported: Team document sharing
Supported: Call and meeting analytics

Zoom Videos

Zoom Workplace is an AI-powered collaboration platform.

Zoom is the official unified communications platform for MLB™, powering their Replay Operations Center, MLB.tv™ fan experience, and even the MLB Draft™ with Zoom Meetings, Zoom Phone and Zoom Contact Center.

Zoom Integrations

Zoom Competitors

Zoom Technical Details

Deployment Types	On-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating Systems	Windows, Linux, Mac
Mobile Application	Apple iOS, Android, Blackberry, Mobile Web
Supported Countries	North America, South America, Europe, Africa, Asia, Australia
Supported Languages	English

Zoom Downloadables

Frequently Asked Questions

Webex Meetings, GoTo Meeting, and Microsoft Teams are common alternatives for Zoom.

Reviewers rate Call recording and Mobile app for iOS highest, with a score of 8.3.

The most common users of Zoom are from Mid-sized Companies (51-1,000 employees).

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Comparisons

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Attribute Ratings

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March 14, 2024

Get More Done with ZOOM!!

Sheryl Dorton

Office Manager

Worksystems, Inc (Non-profit Organization Management, 51-200 employees)

Score 9 out of 10

Vetted Review

Verified User

Add-On Zoom Translated Captions

$5

Add-On - Zoom Whiteboard

$24.90

Pro

$149.90

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