TrustRadius
Zoom is an online meeting and video conferencing platform.https://dudodiprj2sv7.cloudfront.net/product-logos/X0/J2/JJQC92U6VWBP.PNGWhen looking for a professional meeting place, look to ZoomZoom is an essential tool for us at KeyedIn seeing as we use it to bring together our organization on several different levels. On the internal level, KeyedIn is an organization that has employee's scattered all throughout the world we need a tool that can help us communicate and be able to collaborate. On the external level, it's a great tool for us to meet with clients and have a meeting place where there are no requirements except a simple meeting address.,Its ease of use is incredible. This helps us with clients and internal use. The whiteboard feature and recording features are so seamless and we constantly find ourselves using it. The settings are very easily adjustable and help us when accommodating a large number of individuals. We've found that the audio is incredible because of the individual connection required. Also, we love the ease of integrations with other products such as Google calendar.,It does have a simple interface where it could use a facelift. There can be some confusion when scheduling meetings because of the integration with Google calendar. I've had access denied on several occasions where I'm not the "host" of my own meeting so I'm unable to record. A technical error but nonetheless a problem we've had to work around.,9,With Zoom we've been able to have improved collaboration on several levels internal and external. We can host internal webinars through zoom which helps us generate interest and revenue. Zoom has been a tool that allows the end users to record and use for later training purposes which have greatly improved business impact.,We have access to Zoom Rooms and it has been something that we've mostly used internally. Because KeyedIn is an organization that has satellite offices around the world this feature has been something that has helped us all stay connected very easily. We've been able to send out invitations very easily and have everyone there.,Slack and SkypeZoom zooms past the conference calling solution provider packOur entire company uses Zoom. We switched to Zoom because it is a fraction of the cost of what we used to spend with our old provider and the service is much better. Zoom solved our soaring conferencing costs and the complexity of using our old provider's service. Our old provider's service and support model was grossly outdated and the technology was as well. Our users love Zoom because of how easy it is to use. Call initiation and scheduling are a dream with Zoom. I highly recommend it to any business who is struggling with finding a solution.,Zoom is very easy to use. We haven't had but a handful of helpdesk tickets related to its use so far. Zoom is inexpensive. We use a lot of conference minutes because our conference calls usually involve at least 10 participants, which makes the price of regular conferencing services really high. Zoom's pricing allows us to actually create an accurate monthly budget for the service. Zoom's service is superb. We've never had a glitch, an outage, or any performance problems with the service. Zoom's support is excellent. Zoom techs know what they're doing and have solved all of our issues within minutes. A+++,We've had no issues so far. The few helpdesk tickets we've had have been on our end or have been a need for a bit of user training.,10,Extreme cost savings. Not kidding here. We use a lot of minutes per month and the savings over our old provider is in the thousands of dollars. Integration into Outlook is excellent. Everyone loves the plugin and the ease of scheduling meetings. Active Directory integration is nice too. Our users use their same credentials so that there's no new usernames or passwords to remember.,We've had a great experience with Zoom Rooms. Everyone who initiates a call uses the functionality because there's always a presentation or collaboration of some type. We are very satisfied with Zoom Rooms, which is a significant feature that our old provider didn't offer. We highly recommend Zoom Rooms for conferencing.,Skype for Business (formerly Lync),No,10,No,Every time. We've never come away from an email conversation or a conference call with Zoom with the feeling that we haven't been helped. Our issues have always been resolved--as few as there have been. Their support made sure our onboarding went smooth and that we were happy.Easy to use video conferencing softwareZoom is a video conferencing tool. It allows you to host sessions with cloud-based software. I use it for a number of different ways. I can host training sessions online with teammates who work remotely. I will also use it with clients to discuss buying and marketing strategy. I use the free version.,Video conferencing. HD quality. Recordings and transcripts are available.,Video on smartphones is spotty. Limited use of tools when on mobile. Audio is choppy on a smartphone.,10,Cost effective - I use the free plan. Efficient - saves time and makes meetings easier to schedule. Improved collaboration - able to train teammates and consult with prospects easier.,I haven't yet.,Webex Meetings, GoToMeeting and Adobe ConnectZoom - the video call championHalf of our 300 employees work remotely, and Zoom provides a bridge for all of them to be connected to our home office in Texas. The call clarity of Zoom is really where it shines, and there's no close comparison. Being able to have a natural conversation with any coworker around the world and not have to stumble through glitches, audio interruptions, pauses, and breakups, is wonderful. This video conferencing tool has done wonders to connect our global staff. It is the main technology we use for one to one calls, group meetings, and also large organization-wide broadcasts from our leadership.,Call clarity is unmatched in the industry. Integrations with many popular platforms like Slack, etc. Did I mention call clarity?,Zoom has a huge amount of options and settings available to the user, and it can be difficult sometimes to find the setting you're looking for.,10,Our remote employees and global staff feel more connected. Meetings are much smoother and thus shorter and more successful.,We are greatly satisfied with Zoom Rooms. We have even had clients on calls with us taking pictures with their phones to try and figure out what technology we were using because the call was clearer than anything they had ever experienced.,Easy to get together, one of the best collaboration software.My company is using Zoom. Our company members mostly use it while doing field surveys to relay issues that arise in the field. We also use Zoom to contact international clients.,Easy scheduling and rescheduling. Great video and audio. Reliable and good collaboration tool.,I can say I have no complaints about Zoom.,9,Video quality drastically decreases proportionally to internet connectivity. Available on mobile. Easy to install desktop and mobile app.,I think two times we have used the Zoom Rooms. It went well.,Skype, TeamViewer and Skype for Business (formerly Lync)
Windows, Linux, Mac
Zoom
644 Ratings
Score 8.8 out of 101
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Zoom Reviews

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Zoom
644 Ratings
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Score 8.8 out of 101
TrustRadius Top Rated for 2019
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Reviews (1-25 of 164)

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Kevin Knudsen profile photo
February 06, 2019

Review: "When looking for a professional meeting place, look to Zoom"

Score 9 out of 10
Vetted Review
Verified User
Review Source

Zoom Rooms

We have access to Zoom Rooms and it has been something that we've mostly used internally. Because KeyedIn is an organization that has satellite offices around the world this feature has been something that has helped us all stay connected very easily. We've been able to send out invitations very easily and have everyone there.
Read Kevin Knudsen's full review
Kenneth Hess profile photo
November 30, 2018

Review: "Zoom zooms past the conference calling solution provider pack"

Score 10 out of 10
Vetted Review
Verified User
Review Source

Zoom Rooms

We've had a great experience with Zoom Rooms. Everyone who initiates a call uses the functionality because there's always a presentation or collaboration of some type. We are very satisfied with Zoom Rooms, which is a significant feature that our old provider didn't offer. We highly recommend Zoom Rooms for conferencing.
Read Kenneth Hess's full review
Jonathan Ganucheau profile photo
February 11, 2019

User Review: "Zoom - the video call champion"

Score 10 out of 10
Vetted Review
Verified User
Review Source

Zoom Rooms

We are greatly satisfied with Zoom Rooms. We have even had clients on calls with us taking pictures with their phones to try and figure out what technology we were using because the call was clearer than anything they had ever experienced.
Read Jonathan Ganucheau's full review
Marcus Manderson profile photo
January 15, 2019

Review: "Zoom Is A Great Videoconferencing Platform!"

Score 8 out of 10
Vetted Review
Verified User
Review Source

Zoom Rooms

Zoom Rooms are great! The consistency and reliability of the rooms remain at the highest level. The consistent and reliability of the spaces is what makes the experience great.

Although the set up requires some expensive components, once the rooms are set up, everything pretty much is self-sufficient. The functionality of the equipment and of the spaces could not be any better!
Read Marcus Manderson's full review
Karl Fulljames profile photo
January 09, 2019

Review: "Zoom and Zoom Rooms. They should all be this easy."

Score 10 out of 10
Vetted Review
Verified User
Review Source

Zoom Rooms

We use Zoom Rooms every day and they are fantastic! The iPad experience is very user-friendly! No more silly remotes with a hundred buttons that no one can figure out!
The solution even lets us control the direction the camera is pointing and the zoom on the camera using the iPad.
Read Karl Fulljames's full review
Kyle Jones profile photo
January 09, 2019

Review: "Zoom is a great video conferencing application"

Score 8 out of 10
Vetted Review
Verified User
Review Source

Zoom Rooms

I am very satisfied with Zoom. I have used GoToMeeting for a long time and when we switched to zoom I found that the user experience is better and that more people use Zoom than GoToMeeting. I feel the call quality is a little better than GoToMeeting. I have had issues with computer audio not working efficiently in GoToMeeting.
Read Kyle Jones's full review
Xenia Le Dinh, PMP profile photo
January 08, 2019

Zoom Review: "Best video conferencing tool"

Score 10 out of 10
Vetted Review
Verified User
Review Source

Zoom Rooms

I used Zoom Rooms in my previous organization and love how all the needs for a meeting integrate within a Zoom Room. For example, a meeting can be booked via the calendar or at the room door, availability of the room is displayed in real time, and there is no personal hardware needed to join the meeting.
Read Xenia Le Dinh, PMP's full review
Clay Horste profile photo
January 04, 2019

"Zoom Review"

Score 7 out of 10
Vetted Review
Verified User
Review Source

Zoom Rooms

We have a Zoom Room and are using it as a test for more Zoom Rooms. They are nice as they integrate into the rest of the equipment in the room and allow meeting participants to concentrate on the meeting itself rather than trying to get the equipment working correctly. We are definitely going to expand their use to the majority of our conference rooms.
Read Clay Horste's full review

Feature Scorecard Summary

High quality audio (244)
8.9
High quality video (244)
9.0
Low bandwidth requirements (206)
8.0
Desktop sharing (240)
9.3
Whiteboards (137)
8.5
Calendar integration (205)
8.7
Meeting initiation (234)
8.8
Integrates with social media (85)
7.5
Record meetings / events (222)
8.9
Slideshows (146)
8.8
Live chat (210)
8.5
Audience polling (106)
8.5
Q&A (125)
8.4
User authentication (148)
8.7
Participant roles & permissions (175)
8.7
Confidential attendee list (114)
8.7

About Zoom

Zoom is an online meeting and video conferencing platform.
Categories:  Web Conferencing

Zoom Features

Performance & Compatibility of Online Events Software Features
Has featureHigh quality audio
Has featureHigh quality video
Has featureLow bandwidth requirements
Has featureChrome compatible
Has featureFirefox compatible
Has featureSafari compatible
Has featureIE compatible
Has featureAvailable for Linux
Has featureAvailable for OS X
Has featureAvailable for Windows
Does not have featureMobile support
Screen Sharing Features
Has featureDesktop sharing
Has featureDocument/File sharing
Has featureApplication sharing
Has featureWhiteboards
Online Meetings / Events Features
Has featureScheduling
Has featureCalendar integration
Has featureMeeting initiation
Has featureEnd meetings
Has featureIntegrates with social media
Has featureRecord meetings / events
Has featureDial-in attendance
Has featureOnline attendance
Has featureMute
Has featureSlideshows
Has featureMedia
Has featureInternational calling
Has featureMultiple webcam streams
Online Events Collaboration Features
Has featureLive chat
Has featureAudience polling
Has featureQ&A
Has featureMeeting space storage
Has featureAnnotation
Has featureRemote support features
Online Events Security Features
Has featureUser authentication
Has featureParticipant roles & permissions
Has featureParticipant list
Has featureConfidential attendee list
Has featureSecure file sharing
Additional Features
Has featureMobile Screen Sharing
Has featureVideo Breakout Rooms
Has featureScreen share video with audio

Zoom Video

Zoom Product Overview Video -- Zoom is revolutionizing the ways teams collaborate. Whether you're connecting multiple conference rooms or adding remote attendees. Meeting face-to-face is as simple as a single touch.

Zoom Integrations

Slack, Salesforce.com, Marketo, Skype for Business (formerly Lync), Google Drive, Box, Dropbox, Pardot, Zapier, Microsoft One Drive, Microsoft Outlook, Google Calendar, Google Chrome, Mozilla Firefox, LTI Canvas, LTI Blackboard, LTI Moodle, LTI Desire2Learn, Kubi

Zoom Competitors

Pricing

Does not have featureFree Trial Available?No
Has featureFree or Freemium Version Available?Yes
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?No
On-premise EditionPricing DetailsTerms
Virtual H.323/SIP Room Connector49/month
Business19.99/month
SaaS EditionPricing DetailsTerms
Basic$0
Pro14.99/month
Business19.99/month
Zoom Room Conference Room49/month
Webinar54.99/month

Zoom Support Options

 Free VersionPaid Version
Live Chat
Email
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
Phone

Zoom Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Linux, Mac
Mobile Application:Apple iOS, Android, Blackberry, Mobile Web
Supported Countries:North America, South America, Europe, Africa, Asia, Australia
Supported Languages: English