It just works, all the time. We can conduct our business without interruptions.
We use Zoom Phone and Zoom Meetings. There are many VOIP providers, but we needed something that JUST works. We don't need fancy call …
Starting at $5 per month per license
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What is Zoom?
Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone,…
Recent Reviews
How Zoom Differs From Its Competitors
Awards
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Popular Features
- Desktop sharing (701)8.181%
- Meeting initiation (689)7.979%
- High quality audio (706)7.777%
- High quality video (708)7.676%
Reviewer Pros & Cons
Consultant and Auditor
Cyclic Improvements (PTY) Ltd (Management Consulting, 1-10 employees)
Video Reviews
18 videos
Zoom: How Video Conferencing Let a Music Producer Stay on Beat
04:15
Information Services Managers uses Zoom Exclusively: User Review
01:21
User Review: Zoom Resolves the Struggles of Planning Meetings as Communication Goes Virtual
03:46
Pricing
Add-On Zoom Translated Captions
$5
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per month per license
Add-On - Zoom Whiteboard
$24.90
Cloud
per year
Pro
$149.90
Cloud
per year per user
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What is Zoom?
Zoom is a collaboration platform designed to make connecting easier, more immersive, and more dynamic for businesses and individuals. Zoom technology facilitates modern collaboration through solutions like Team Chat, Phone, Meetings, omnichannel cloud Contact Center, AI Companion, and Whiteboard.
Zoom Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
- Supported: Business SMS/External Messaging
- Supported: Voicemail Transcription
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Performance & Compatibility of Online Events Software Features
- Supported: High quality audio
- Supported: High quality video
Online Meetings / Events Features
- Supported: Scheduling
- Supported: Calendar integration
- Supported: Meeting initiation
- Supported: Record meetings / events
Screen Sharing Features
- Supported: Desktop sharing
Online Events Collaboration Features
- Supported: Live chat
Online Events Security Features
- Supported: User authentication
- Supported: Participant roles & permissions
Unified Communications Platform and Collaboration Features
- Supported: Centralized communications management
- Supported: Team messaging
- Supported: Team document sharing
- Supported: Call and meeting analytics
Zoom Videos
Zoom Workplace is an AI-powered collaboration platform.
Zoom is the official unified communications platform for MLB™, powering their Replay Operations Center, MLB.tv™ fan experience, and even the MLB Draft™ with Zoom Meetings, Zoom Phone and Zoom Contact Center.
Zoom Integrations
Zoom Competitors
Zoom Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android, Blackberry, Mobile Web |
| Supported Countries | North America, South America, Europe, Africa, Asia, Australia |
| Supported Languages | English |
Zoom Downloadables
Frequently Asked Questions
Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone, Meetings, omnichannel cloud Contact Center, smart recordings, and Whiteboard.
Reviewers rate Desktop sharing and Call recording and Mobile app for iOS highest, with a score of 8.1.
The most common users of Zoom are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings
(5192)Attribute Ratings
Reviews
(101-125 of 733)Companies can't remove reviews or game the system. Here's why
November 01, 2021
My rating on Zoom
We have been using it across the whole organization, and it was running well, but from time to time the connection was not unstable and if that happens then the Zoom application was failing to run, but the latest version of Zoom fixed that issue as it automatically reconnects the session. Besides that, sometimes there was a black screen when co-hosts tried to share their screen. And this problem was only special for those who were using a Macbook computer. We found out about that issue later, but the rest of the other operating systems were working smoothly.
- Consuming little bandwidth.
- Quality of Video call and audio calls.
- Recording meetings over other storages.
- Efficient of file sharing inside chat box.
- Assign automatically is the best one that Zoom offers as it is randomly chosen.
- It would be nice if the counter time popped up before three minutes at most.
- Zoom should not allow participants to return to the main room til the close breakout rooms finish.
October 28, 2021
Access meetings remotely from anywhere with Zoom
You can join meetings instantly from any device in Zoom. The Zooms user interface is relatively simple and aims to provide a high-quality experience. You can create seamless Zoom sessions in a number of ways. You can schedule it from the desktop application, website, calendar, cell phone, and browser extension. Meetings are very simple and completely customizable. You can turn video on or off for meetings and allow participants to share.
- Ease of use is the most attractive feature. Anyone who has the even least amount of contact with the computer can use it without any problems.
- Video calls also have great picture quality. We can sync the Outlook calendar with Zoom so you can get notifications before the session.
- It is not possible to contact a person directly to join the meeting, the link or ID must be shared before the meeting. It's not very useful
- you must have a good quality connection to take full advantage of the tool.
September 10, 2021
Zoom--Best Web Meeting App
Zoom is used across whole organization of ours. We use it for daily meetings, quality training, end user interaction, internal training purposes, etc. We use it to address day-to-day activities, events, seminars, and communicate with large group of people from remote location. Its user-friendly interface allow us to understand the conversation that's been in meeting agendas by sharing projections through screen sharing and sorting out the problem with the team on various issues.
- Screen sharing
- Connectivity
- User friendly
- Easily accessible through mobile
- Picture quality
- More user windows to be added on single screen of mobile application
- Calendar integration should be improved
September 09, 2021
Why zoom is better
No, it is just used in a little part of the organization mainly to chat with clients and other teams, not across the whole organization.
It addresses many software hardware problems and defects.
It addresses many software hardware problems and defects.
- Zoom is very smooth and voices are rarely broken
- Zoom has the best video quality
- Zoom premium is very cheap
- Zoom can improve their chat system
- Zoom can improve their individual status system
September 01, 2021
A great videoconferencing solution
Score 8 out of 10
Vetted Review
Verified User
Zoom is a great product for video meetings and webinars of all sizes. Connections tend to be strong and clear, unless one user is having complications on either end.
One thing I find lackluster is the integration with Google Calendar. It doesn't seem to update regularly or correctly as meetings are canceled or updated, which can cause a lot of confusion. It's best to not trust what's displayed in the Zoom app, and refer directly to your calendar.
One thing I find lackluster is the integration with Google Calendar. It doesn't seem to update regularly or correctly as meetings are canceled or updated, which can cause a lot of confusion. It's best to not trust what's displayed in the Zoom app, and refer directly to your calendar.
- Connection
- Call Quality
- Settings & Personalization
- Calendar Integration
- Easier access to profile changing in-app
- Ability to toggle which audio and video devices appear in list
September 01, 2021
My Experience with Zoom
Score 10 out of 10
Vetted Review
Verified User
[...] Per my knowledge, Zoom is [a] very easy and convenient app use which is very important to organize [meetings] for a group of people.
[It can be used for] providing business updates, project-related information, greeting new people whenever [a] new one joined in an organization or project, [taking] inputs from team members, to discuss any project-related issues, providing any information related to company or project or organization. Whenever if we want to appreciate people or a group of [people] and if we wanted to give them an appreciation either from customer level or from the organization it [is] helpful.
If we want to group a lot of meeting Zoom is [a] very easy app to use and I don't find any internet usage issues. [...]. I [don't have] any connectivity issue with this app [and] so far, in my experience, [it is] easy to connect.
Also [I] can create [a] zoom line [of my] own [so] if anyone missed the meeting, we can record the session and can share it [with] team members. [This way] they can review or watch it if [they] missed or [if anyone] wants to check out if anything they forget. Overall a good app.
[It can be used for] providing business updates, project-related information, greeting new people whenever [a] new one joined in an organization or project, [taking] inputs from team members, to discuss any project-related issues, providing any information related to company or project or organization. Whenever if we want to appreciate people or a group of [people] and if we wanted to give them an appreciation either from customer level or from the organization it [is] helpful.
If we want to group a lot of meeting Zoom is [a] very easy app to use and I don't find any internet usage issues. [...]. I [don't have] any connectivity issue with this app [and] so far, in my experience, [it is] easy to connect.
Also [I] can create [a] zoom line [of my] own [so] if anyone missed the meeting, we can record the session and can share it [with] team members. [This way] they can review or watch it if [they] missed or [if anyone] wants to check out if anything they forget. Overall a good app.
- Recording feature
- Connectivity
- Video & Audio
- Sometimes [when] joining [a] zoom [meeting], [the] video will be on automatically but [I] don't want [it to be.] [... It] would be great if we [had a] pop up to select [before joining.]
- The same [function] for audio as well. If we don't mute or forgot to mute [it] will be a problem.
August 23, 2021
Great platform for one-on-one or one to many!
I use Zoom for 80% of my client calls. It helps manage the majority of my client calls in one place, and I like that to meet, we just simply turn up in the meeting room and wait for one another. I love that I can share my screens and images with my clients, as well as record video or audio which automatically gets uploaded into a folder.
- Recording video or audio calls. You can pause or stop recording anytime, and when you hit the record button again, it either records a new clip or picks up where you left off.
- Sharing. I share anything over Zoom as long as it's on my screen. It's fantastic for explaining harder-to-grasp concepts.
- Stability. Zoom can be more reliable than Skype or Facebook Messenger.
- Multi-conferencing with the ability to mute participants. It's so much easier to control a room full of people and help them focus their attention on what needs to get done.
- I detest the "Join Audio" function. New clients almost always take a few seconds to a minute trying to find that button to connect the sound. I don't understand why it's there, obviously, everyone attending a call will want to say something, and the organizer of the call has the option to mute people anyway. I get that some people will want to open up the video and join audio by calling in, however, literally no one I've seen on my business conference calls (both in my business and for my business coaches) join audio that way. I think the organizer should be able to set this up where everyone has their computer or phone microphone automatically joined to the conference. This is more trouble than it's worth.
- Clients still find tricky to use the Zoom app. I give them a link, but upon clicking, they have to download the app first, and then they have to enter in the meeting number. I give them instructions but the fact is, the whole process is simply not intuitive or straight forward. Sometimes clients would open their Zoom app and assume that something would pop up or that I would call them. I wish Zoom would solve this.
- I'm never able to figure out how to get my videos recorded to a smaller file size. A 1.5 hr long recording can easily be 1 GB, which I then have to compress using HandBrake. My recordings are always recorded in different screen formats and different file sizes. Requests to support haven't been very helpful, I have done as they have advised but it's still very much an issue.
August 19, 2021
Zoooming Now!
Score 10 out of 10
Vetted Review
Verified User
Our organization primarily uses Zoom to deliver our projects remotely. By far it is the most efficient tool for us to communicate with our team members, vendors, and customers. It addresses our consulting challenges when it comes to implementing hands-on activities and having separate rooms for customers to discuss concerns within themselves and create camaraderie within the group.
- Screen Sharing
- Breakout Rooms
- Poll
- Annotations
- Too many buttons
- If possible to hide the zoom toolbar by pressing 2 buttons instead of 3.
- If possible to record correct answer in the reports.
August 13, 2021
Dynamic Video Conference and Chat Software
Zoom has been the most interactive and user-friendly video conferencing and chat software that I've used so far. Zoom is widely integrable with most calendar apps and makes it easy for you to schedule meeting with your clients and invite others to screen sharing sessions. We use it across the organizaction. We use Zoom internally for chat purposes, we love the client zoom app and all its functions. You can star important messages, go back in time to search for the previous conversion by just typing a keyword. And extra points for the GIF library. And lastly, auto-recording meetings are so useful.
- Screen Sharing
- Video Confering
- Instant Messaging
- The Softphone does not work with screen sharing
August 10, 2021
The best video conferencing tool out there!
We use it for all our internal and client meetings. Since we're a remote team, we need reliable tools to keep everyone connected and up to speed. It's also imperative that our client meetings go smoothly - no interruptions, no lagging video or sound etc. It's also great for presentations, screen sharing and taking over someone's screen.
- Quality of video and sound is excellent.
- A gallery view is a perfect option for teams. Zoom allows users to be all shown during the call on their videos, making the call personal and engaging.
- Screensharing and presentation mode are a great way to avoid any obstacle caused by distance or remote working.
- Zoom webinars could be better. The system is a bit hard to use and not very easy to set up.
- Sometimes it glitches and doesn't want to connect to your Google calendar.
August 03, 2021
This is the software you need to be using.
We sell software as a service and utilize Zoom to do our product demos and hold other virtual meetings. It is a very easy software to implement and has a great interface for both the users and the admins. Cost is great, and we have had virtually no problems with Zoom!
- Price
- Easy to Use
- Reliability
- Need a strong internet connection
- Limits on personal meetings
August 02, 2021
Zoom is the best Application for office meeting
Score 9 out of 10
Vetted Review
Verified User
I am using the Zoom application for 2-years. Voice quality and video quality is superb and the subscription plan is also really great.
- Connection quality
- Voice and video quality is great
- Group meeting is possible
- Price
- Video quality 4k
- Free trial
July 29, 2021
Zoom for online meet-ups
Zoom is being used across the whole organization since COVID 19. The main reason behind using Zoom is to tackle problems related to physical meet-up. This is being used by teachers for delivering lectures and by other staff for official meetings. It is quite cheap and reliable platform available at lower or no cost for professional utilization.
- Whiteboard - Easy to deliver detailed lecture and helps in explanation purpose.
- Annotation - For better explanation of Images and related examples.
- Recording - For those who have missed the session because of personal issues.
- More recording time for free user.
- Group discussions using breakout sessions for free users.
- Security should be enhanced.
July 28, 2021
Zoom - very glamorous but not secure enough!
Score 9 out of 10
Vetted Review
Verified User
We have used Zoom in our organization to evaluate it's features and compare it to a couple of existing platforms that are comparable to it. We have a requirement to have 2 technologies for a business use case so that if one is unavailable, we can use the other for redundancy.
- Intuitive design
- Easy to use App
- Nice features catering to millennial and next gen user community
- Security
- lack of knowledge about development practices
July 22, 2021
Zoom is to connect with peers globally
Score 10 out of 10
Vetted Review
Verified User
Zoom is very user friendly and It's being across the whole organization. During this pandemic situation Zoom allowed us to connect with our peers globally without any hassle, which allowed us to focus on the work without any trouble. The quality is app is really amazing and it's very easy to use and the quality of the Video and Audio is really very good.
- It allows you to connect very easily globally
- It help you meet your peers and discuss the ideas with any troubles
- Audio and Video quality is amazing
- Zoom should function in low bandwidth as well
- Sometimes it's difficult to connect and join the meeting even after adding the meeting details
- Drag and drop feature can be added in the chat box
July 19, 2021
Zoom works well for most!
In line with the new hybrid workplace reality, we had to find an easy way to reach out to our users (and mostly clients) outside the usual paradigm. Zoom was the easiest and most commonly used video platform by our client. Even companies that used MS Teams and Webex as their pro solution, it was not uncommon for employees to use Zoom from time to time
- Easy connection to video calls.
- Works on all platforms.
- Good overall quality (audio & video).
- Security was/is not at the pro level.
- Feature set limited for common users.
- Limited integration to other platforms/devices.
July 12, 2021
Zoom - easy remote communication
I use Zoom for my personal purposes for communication with customers and team. The main goal of use of Zoom is need of unified tool for communications with remote teams and customers. Zoom solves these problems and gives possiblity to communicate from any device: laptop, tablet or smartphone. Even if users don't have [the] Zoom app installed on their device they can still use it from web-app which requires no installation or plugins.
- No time limit for meetings
- Ease of use (easy user interface)
- Extended functions compared to other apps
- Improved security features
- Wider spectre of integrations with other IT-tools
July 07, 2021
Zoom into Zoom
Zoom is being used for video conferencing with people abroad or people working from home. It is particularly useful during the COVID-19 lockdown. We also use it for live online tutorials and seminars or for demonstration sessions. The quality of the sessions is very good and you can use annotations and screen sharing.
- Highlighting current speaker
- Annotations
- Recording session
- The free version could do with more users per session
- A free session should be up to 90 minutes instead of 40
- Working with multiple screens
July 05, 2021
A must have for all remote business needs!
Zoom has been a pivotal integration into HubSpots remote friendly transition during and after the COVID-19 pandemic. With it, we can still host meetings, gather with colleagues, and do our best to replicate that in-person environment from the comfort of our homes. This is something used across our entire organization and will continue to be an integral part of our day to day.
- Allows you to record meetings for those who can't make it.
- Allows easy screen-sharing capabilities
- Allows for various backgrounds to hide the mess of your apartment!
- Breakout rooms can be difficult to facilitate
- Specially, the software is very two dimensional and could be more realistic
- I lose my chat window every time I'm presenting
June 23, 2021
Best Virtual Meetings Tool
We primarily use Zoom to host large internal meetings or to host client meetings. We use Zoom across the entire company. Zoom has been very helpful in the COVID era where we moved all meetings to a virtual setting.
- Ability to handle 100+ participants
- Breakout rooms for smaller groups within a meeting is a great feature
- Integration with google calendar
- Security settings are great
- Audio is sometimes choppy
- lack of a plug-in or API
- Lack of a dedicated US phone number with a Zoom Account
June 23, 2021
Zoom is amazing
Zoom is being used throughout the company whether it has to do with meetings, meetups, and peer to peer communication. It addresses all of the problems of getting everyone together for a meeting, but now it's only an email away to get everyone together and in a meeting together. It has made it much easier to get together and converse about upcoming projects throughout the company.
- Easy to navigate
- Bring able to start and invite people to a meeting in just a few clicks is amazing
- Very user friendly
- It would be nice if zoom could add a better chat feature
- More small goodies here and there (More backgrounds?)
- Zoom emails and room ID's can get a little confusing at times
June 13, 2021
Best meeting tool
Score 8 out of 10
Vetted Review
Verified User
Because we are in the healthcare industry, we rely heavily on effective interaction to keep our things running smoothly. As a result, we use Zoom for our daily operations conferences as most of our employees are working remotely due to the COVID-19 pandemic, zoom is used throughout the company, along with most of our employees.
- Chat system.
- Audio and video recording.
- Screen sharing.
- Great audio and video quality.
- Performance of the software is bad when Internet speed is low.
- Meeting time is limited.
- Interface Is not user friendly.
June 08, 2021
A very easy way to host meetings!
Score 10 out of 10
Vetted Review
Verified User
Zoom is used across our whole organization to host virtual meetings with clients and internally with our team and colleagues. It allows us to stay connected while working remotely.
- Virtual meetings (Audio & Video)
- Very easy to use & share your screen
- Cost effective
- Cant think of any
June 07, 2021
Zoom just does it better
Score 10 out of 10
Vetted Review
Verified User
We're a geographically widespread organization--our two main offices are about 350 km apart. We've used Zoom for all kinds of meetings from one-on-one conversations to webinars for our whole organization. We've had meetings running for whole days without issues. We use a wide range of client OSes from Windows to MacOS to Linux and FreeBSD. The FreeBSD port doesn't have sound support (yet). During the SARS‑CoV‑2 pandemic, Zoom has proven invaluable to us because most of our employees suddenly had to work from home only and because of travel restrictions.
- Almost complete multi-platform support
- Very easy to use
- Generally very good performance
- High stability
- Full support for FreeBSD and Solaris/OpenIndiana
- List of recent meetings available on the user's webpage on Zoom.us (especially good for recurring meetings)
- Slack-like functionality, so we can get rid of MS Teams
- XMPP (or similar open standard) support for chat
June 04, 2021
Best app for connectivity
Score 8 out of 10
Vetted Review
Verified User
My whole organization uses Zoom. It have been very helpful in covid times. Everyone is working from there home, so we don't want to go to office.
It has been very easy to do meetings and there is lot of people who can be involved. One can share screen with each other and present presentation.
The most used features is that one can control its own mic, video screen, each and every single feature on individual bases.
Need to different app for messages is also resolved with in built chat option.
It is easy to install and if any problem arises we can help our customers while sitting in our home.
Overall it is very good designed app for daily connectivity.
It has been very easy to do meetings and there is lot of people who can be involved. One can share screen with each other and present presentation.
The most used features is that one can control its own mic, video screen, each and every single feature on individual bases.
Need to different app for messages is also resolved with in built chat option.
It is easy to install and if any problem arises we can help our customers while sitting in our home.
Overall it is very good designed app for daily connectivity.
- Control to mic, earphone, webcam
- Very secured with different ID and password for each meeting
- Built in chat option is useful
- No restriction on user addition
- Light weight app
- Consume less power
- Popup appears regularly 'your connection unstable' even when network is running at good speed
- Chat option is not good. It lacks feature
- It is costly
- Poor backend service