Overview
What is Zoom?
Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone,…
ZOOM is miles ahead of the game.
The go-to solution for data security assurance in communications
Zoom does the job
Finest product for Conferencing
Get More Done with ZOOM!!
Zoom helped us build our client base
How Zoom has helped my day-to-day operations
Careless customer service
Frustrated with Zoom
Zoom Review
Zoom Review
Zoom- Best Online Platform for Interactions
Frustrated by Zoom's poor UX that doesn't improve over time. Annoyed that it forces you to install updates at the worst possible time--right before a meeting :-/
Zoom met our needs during difficult times.
How Zoom Differs From Its Competitors
Zoom Rooms
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Experience Using Zoom Phone
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Experience Using Zoom Phone
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Experience Using Zoom Phone
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Experience Using Zoom Phone
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Desktop sharing (701)8.181%
- Meeting initiation (689)7.979%
- High quality audio (706)7.777%
- High quality video (708)7.676%
Reviewer Pros & Cons
Video Reviews
18 videos
Pricing
Add-On Zoom Translated Captions
$5
Add-On - Zoom Whiteboard
$24.90
Pro
$149.90
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
Performance & Compatibility of Online Events Software
Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.
- 7.7High quality audio(706) Ratings
High quality audio connection is consistently available, with few or no interruptions.
- 7.6High quality video(708) Ratings
High quality video connection is consistently available, with few or no interruptions.
Screen Sharing
Features related to remote screen sharing capabilities.
- 8.1Desktop sharing(701) Ratings
Presenters can remotely share a view of their desktop with attendees.
Online Meetings / Events
Features related to hosting and attending meetings and events online.
- 7.5Calendar integration(630) Ratings
Scheduling capabilities integrate with users’ Calendars.
- 7.9Meeting initiation(689) Ratings
Meetings can be easily initiated, whether they are scheduled or on the fly.
- 7.7Record meetings / events(662) Ratings
Meetings and webinars can be recorded for playback.
Online Events Collaboration
Features related to collaboration between attendees during web conferences, webinars, and other online events.
- 7.4Live chat(598) Ratings
Participants can use one-on-one and group instant messaging to communicate privately or selectively during meetings.
Online Events Security
Features related to the security of meetings and other events held via web conferencing/webinar software.
- 6.7User authentication(514) Ratings
Administrators can require users to authenticate their identities before joining a meeting.
- 6.9Participant roles & permissions(567) Ratings
Administrators can grant users different levels of access to conferences, as moderators, presenters, attendees, or participants. Permissions can be set for individual users, or based on user role/group.
Cloud PBX
A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment
- 5.3Hosted PBX(10) Ratings
Hosted telephony infrastructure obviated the need for local PBX hardware
- 5.6Multi-level Interactive Voice Response (IVR)(12) Ratings
IVR is a phone menu allowing callers to interact with the system through voice and keypad
- 6.7Directory of employee names(14) Ratings
Voice directory of all employees for self-service dialing
Call Management
Customized phone system settings
- 6.5Answering rules(11) Ratings
Ability to enter rules to route calls to main number or other extensions in case of absence
- 8.1Call recording(18) Ratings
Automatic recording of inbound and outbound calls
- 5.8Call park(11) Ratings
Ability to hold calls in virtual location and subsequently access from any phone in system
- 6.5Call screening(11) Ratings
Ability to block numbers or send calls directly to voicemail
- 6.3Message alerts(15) Ratings
Receive SMS and email message notifications for voice and fax messages
- 6.8Business SMS/External Messaging(7) Ratings
Unlimited SMS and/or MMS with clients
- 7.1Voicemail Transcription(11) Ratings
AI-powered voice-to-text transcription of voicemails
Mobile apps
Apps are compatible with mobile devices.
- 8.1Mobile app for iOS(19) Ratings
App for iPhone and iPad
- 6.8Mobile app for Android(14) Ratings
Android app
Unified Communications Platform and Collaboration
UCaaS platforms allow teams to collaborate internally in one central space.
- 4.9Centralized communications management(10) Ratings
All voice, chat, and video features can be managed from one central platform.
- 5.3Team messaging(11) Ratings
Team members can send each other messages.
- 6.7Team document sharing(11) Ratings
Documents can be shared with other team members.
- 5Call and meeting analytics(11) Ratings
Analytics and reporting are available about both calls and meetings.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Zoom?
Zoom Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
- Supported: Business SMS/External Messaging
- Supported: Voicemail Transcription
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Performance & Compatibility of Online Events Software Features
- Supported: High quality audio
- Supported: High quality video
Online Meetings / Events Features
- Supported: Scheduling
- Supported: Calendar integration
- Supported: Meeting initiation
- Supported: Record meetings / events
Screen Sharing Features
- Supported: Desktop sharing
Online Events Collaboration Features
- Supported: Live chat
Online Events Security Features
- Supported: User authentication
- Supported: Participant roles & permissions
Unified Communications Platform and Collaboration Features
- Supported: Centralized communications management
- Supported: Team messaging
- Supported: Team document sharing
- Supported: Call and meeting analytics
Zoom Videos
Zoom Integrations
Zoom Competitors
Zoom Technical Details
Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Windows, Linux, Mac |
Mobile Application | Apple iOS, Android, Blackberry, Mobile Web |
Supported Countries | North America, South America, Europe, Africa, Asia, Australia |
Supported Languages | English |
Zoom Downloadables
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(5192)Attribute Ratings
- 4.2Likelihood to Renew16 ratings
- 10Availability1 rating
- 9Performance2 ratings
- 6.8Usability39 ratings
- 4.3Support Rating39 ratings
- 9.6Implementation Rating7 ratings
- 7Configurability1 rating
- 10Product Scalability1 rating
- 10Ease of integration1 rating
- 10Vendor pre-sale1 rating
- 10Vendor post-sale1 rating
- 9.2Professional Services8 ratings
- 7.9Contract Terms and Pricing Model13 ratings
Reviews
(101-125 of 733)My rating on Zoom
- Consuming little bandwidth.
- Quality of Video call and audio calls.
- Recording meetings over other storages.
- Efficient of file sharing inside chat box.
- Assign automatically is the best one that Zoom offers as it is randomly chosen.
- It would be nice if the counter time popped up before three minutes at most.
- Zoom should not allow participants to return to the main room til the close breakout rooms finish.
Access meetings remotely from anywhere with Zoom
- Ease of use is the most attractive feature. Anyone who has the even least amount of contact with the computer can use it without any problems.
- Video calls also have great picture quality. We can sync the Outlook calendar with Zoom so you can get notifications before the session.
- It is not possible to contact a person directly to join the meeting, the link or ID must be shared before the meeting. It's not very useful
- you must have a good quality connection to take full advantage of the tool.
Zoom--Best Web Meeting App
- Screen sharing
- Connectivity
- User friendly
- Easily accessible through mobile
- Picture quality
- More user windows to be added on single screen of mobile application
- Calendar integration should be improved
Less appropriate when a user logs in--it shouldn't notify a new joinee frequently
Why zoom is better
It addresses many software hardware problems and defects.
- Zoom is very smooth and voices are rarely broken
- Zoom has the best video quality
- Zoom premium is very cheap
- Zoom can improve their chat system
- Zoom can improve their individual status system
A great videoconferencing solution
One thing I find lackluster is the integration with Google Calendar. It doesn't seem to update regularly or correctly as meetings are canceled or updated, which can cause a lot of confusion. It's best to not trust what's displayed in the Zoom app, and refer directly to your calendar.
- Connection
- Call Quality
- Settings & Personalization
- Calendar Integration
- Easier access to profile changing in-app
- Ability to toggle which audio and video devices appear in list
My Experience with Zoom
[It can be used for] providing business updates, project-related information, greeting new people whenever [a] new one joined in an organization or project, [taking] inputs from team members, to discuss any project-related issues, providing any information related to company or project or organization. Whenever if we want to appreciate people or a group of [people] and if we wanted to give them an appreciation either from customer level or from the organization it [is] helpful.
If we want to group a lot of meeting Zoom is [a] very easy app to use and I don't find any internet usage issues. [...]. I [don't have] any connectivity issue with this app [and] so far, in my experience, [it is] easy to connect.
Also [I] can create [a] zoom line [of my] own [so] if anyone missed the meeting, we can record the session and can share it [with] team members. [This way] they can review or watch it if [they] missed or [if anyone] wants to check out if anything they forget. Overall a good app.
- Recording feature
- Connectivity
- Video & Audio
- Sometimes [when] joining [a] zoom [meeting], [the] video will be on automatically but [I] don't want [it to be.] [... It] would be great if we [had a] pop up to select [before joining.]
- The same [function] for audio as well. If we don't mute or forgot to mute [it] will be a problem.
Great platform for one-on-one or one to many!
- Recording video or audio calls. You can pause or stop recording anytime, and when you hit the record button again, it either records a new clip or picks up where you left off.
- Sharing. I share anything over Zoom as long as it's on my screen. It's fantastic for explaining harder-to-grasp concepts.
- Stability. Zoom can be more reliable than Skype or Facebook Messenger.
- Multi-conferencing with the ability to mute participants. It's so much easier to control a room full of people and help them focus their attention on what needs to get done.
- I detest the "Join Audio" function. New clients almost always take a few seconds to a minute trying to find that button to connect the sound. I don't understand why it's there, obviously, everyone attending a call will want to say something, and the organizer of the call has the option to mute people anyway. I get that some people will want to open up the video and join audio by calling in, however, literally no one I've seen on my business conference calls (both in my business and for my business coaches) join audio that way. I think the organizer should be able to set this up where everyone has their computer or phone microphone automatically joined to the conference. This is more trouble than it's worth.
- Clients still find tricky to use the Zoom app. I give them a link, but upon clicking, they have to download the app first, and then they have to enter in the meeting number. I give them instructions but the fact is, the whole process is simply not intuitive or straight forward. Sometimes clients would open their Zoom app and assume that something would pop up or that I would call them. I wish Zoom would solve this.
- I'm never able to figure out how to get my videos recorded to a smaller file size. A 1.5 hr long recording can easily be 1 GB, which I then have to compress using HandBrake. My recordings are always recorded in different screen formats and different file sizes. Requests to support haven't been very helpful, I have done as they have advised but it's still very much an issue.
Zoooming Now!
- Screen Sharing
- Breakout Rooms
- Poll
- Annotations
- Too many buttons
- If possible to hide the zoom toolbar by pressing 2 buttons instead of 3.
- If possible to record correct answer in the reports.
Dynamic Video Conference and Chat Software
- Screen Sharing
- Video Confering
- Instant Messaging
- The Softphone does not work with screen sharing
The best video conferencing tool out there!
- Quality of video and sound is excellent.
- A gallery view is a perfect option for teams. Zoom allows users to be all shown during the call on their videos, making the call personal and engaging.
- Screensharing and presentation mode are a great way to avoid any obstacle caused by distance or remote working.
- Zoom webinars could be better. The system is a bit hard to use and not very easy to set up.
- Sometimes it glitches and doesn't want to connect to your Google calendar.
This is the software you need to be using.
- Price
- Easy to Use
- Reliability
- Need a strong internet connection
- Limits on personal meetings
For our organization, we give a lot of online demonstrations. Zoom is a wonderful tool for that because not only can we screen share and talk with our perspective clients, but we can also give them controls, take controls from them, and even use a whiteboard to share notes. We have also made multiple recordings to send to them so they can share with the rest of their team. This has been a very powerful tool for us.
Zoom is the best Application for office meeting
- Connection quality
- Voice and video quality is great
- Group meeting is possible
- Price
- Video quality 4k
- Free trial
Zoom for online meet-ups
- Whiteboard - Easy to deliver detailed lecture and helps in explanation purpose.
- Annotation - For better explanation of Images and related examples.
- Recording - For those who have missed the session because of personal issues.
- More recording time for free user.
- Group discussions using breakout sessions for free users.
- Security should be enhanced.
Zoom - very glamorous but not secure enough!
- Intuitive design
- Easy to use App
- Nice features catering to millennial and next gen user community
- Security
- lack of knowledge about development practices
Zoom is to connect with peers globally
- It allows you to connect very easily globally
- It help you meet your peers and discuss the ideas with any troubles
- Audio and Video quality is amazing
- Zoom should function in low bandwidth as well
- Sometimes it's difficult to connect and join the meeting even after adding the meeting details
- Drag and drop feature can be added in the chat box
Zoom works well for most!
- Easy connection to video calls.
- Works on all platforms.
- Good overall quality (audio & video).
- Security was/is not at the pro level.
- Feature set limited for common users.
- Limited integration to other platforms/devices.
Zoom - easy remote communication
- No time limit for meetings
- Ease of use (easy user interface)
- Extended functions compared to other apps
- Improved security features
- Wider spectre of integrations with other IT-tools
The least appropriate scenario where Zoom can be useful is transferring of confidential information due to lack of security capabilities.
Zoom into Zoom
- Highlighting current speaker
- Annotations
- Recording session
- The free version could do with more users per session
- A free session should be up to 90 minutes instead of 40
- Working with multiple screens
A must have for all remote business needs!
- Allows you to record meetings for those who can't make it.
- Allows easy screen-sharing capabilities
- Allows for various backgrounds to hide the mess of your apartment!
- Breakout rooms can be difficult to facilitate
- Specially, the software is very two dimensional and could be more realistic
- I lose my chat window every time I'm presenting
Best Virtual Meetings Tool
- Ability to handle 100+ participants
- Breakout rooms for smaller groups within a meeting is a great feature
- Integration with google calendar
- Security settings are great
- Audio is sometimes choppy
- lack of a plug-in or API
- Lack of a dedicated US phone number with a Zoom Account
What is Zoom's biggest strength is also it's biggest weakness. Audio quality is choppy in large meetings and can be a hassle.
Zoom is amazing
- Easy to navigate
- Bring able to start and invite people to a meeting in just a few clicks is amazing
- Very user friendly
- It would be nice if zoom could add a better chat feature
- More small goodies here and there (More backgrounds?)
- Zoom emails and room ID's can get a little confusing at times
Best meeting tool
- Chat system.
- Audio and video recording.
- Screen sharing.
- Great audio and video quality.
- Performance of the software is bad when Internet speed is low.
- Meeting time is limited.
- Interface Is not user friendly.
A very easy way to host meetings!
- Virtual meetings (Audio & Video)
- Very easy to use & share your screen
- Cost effective
- Cant think of any
Zoom just does it better
- Almost complete multi-platform support
- Very easy to use
- Generally very good performance
- High stability
- Full support for FreeBSD and Solaris/OpenIndiana
- List of recent meetings available on the user's webpage on Zoom.us (especially good for recurring meetings)
- Slack-like functionality, so we can get rid of MS Teams
- XMPP (or similar open standard) support for chat
- For a company, I can think of no better product than Zoom. It supports a huge amount of users and it works well.
- I've done whole-day two-person meetings where we worked on an issue together. The screen-sharing function is really great in that situation.
- We've used Zoom for meetings where some participants were outside using a cellphone, others were traveling by train, and others were in the office. Generally without issues.
- If you need something that is open source, look elsewhere.
- If you're a small organization, Zoom might be too expensive.
Best app for connectivity
It has been very easy to do meetings and there is lot of people who can be involved. One can share screen with each other and present presentation.
The most used features is that one can control its own mic, video screen, each and every single feature on individual bases.
Need to different app for messages is also resolved with in built chat option.
It is easy to install and if any problem arises we can help our customers while sitting in our home.
Overall it is very good designed app for daily connectivity.
- Control to mic, earphone, webcam
- Very secured with different ID and password for each meeting
- Built in chat option is useful
- No restriction on user addition
- Light weight app
- Consume less power
- Popup appears regularly 'your connection unstable' even when network is running at good speed
- Chat option is not good. It lacks feature
- It is costly
- Poor backend service
And if you want to troubleshoot your customers system it is very useful as it is easy to setup.
It is not useful if you don't require regular meetings or presentation.
It is also not recommended if one does any physical work and does not require working on computer or something do manual working.