Zoom: From Meetings to Webinars
It is used to have online meetings and Knowledge transfer classes in wide range of schedules in our daily life, which allows us to have …
Starting at $5 per month per license
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What is Zoom?
Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone,…
Recent Reviews
How Zoom Differs From Its Competitors
Awards
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Popular Features
- Desktop sharing (702)8.181%
- Meeting initiation (690)7.979%
- High quality audio (707)7.777%
- High quality video (709)7.676%
Reviewer Pros & Cons
Video Reviews
18 videos
Zoom: How Video Conferencing Let a Music Producer Stay on Beat
04:15
Information Services Managers uses Zoom Exclusively: User Review
01:21
User Review: Zoom Resolves the Struggles of Planning Meetings as Communication Goes Virtual
03:46
Pricing
Add-On Zoom Translated Captions
$5
Cloud
per month per license
Add-On - Zoom Whiteboard
$24.90
Cloud
per year
Pro
$149.90
Cloud
per year per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://zoom.us/pricing/?utm_source=Tru…
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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What is Zoom?
Zoom is a collaboration platform designed to make connecting easier, more immersive, and more dynamic for businesses and individuals. Zoom technology facilitates modern collaboration through solutions like Team Chat, Phone, Meetings, omnichannel cloud Contact Center, AI Companion, and Whiteboard.
Zoom Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
- Supported: Business SMS/External Messaging
- Supported: Voicemail Transcription
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Performance & Compatibility of Online Events Software Features
- Supported: High quality audio
- Supported: High quality video
Online Meetings / Events Features
- Supported: Scheduling
- Supported: Calendar integration
- Supported: Meeting initiation
- Supported: Record meetings / events
Screen Sharing Features
- Supported: Desktop sharing
Online Events Collaboration Features
- Supported: Live chat
Online Events Security Features
- Supported: User authentication
- Supported: Participant roles & permissions
Unified Communications Platform and Collaboration Features
- Supported: Centralized communications management
- Supported: Team messaging
- Supported: Team document sharing
- Supported: Call and meeting analytics
Zoom Videos
Zoom Workplace is an AI-powered collaboration platform.
Zoom is the official unified communications platform for MLB™, powering their Replay Operations Center, MLB.tv™ fan experience, and even the MLB Draft™ with Zoom Meetings, Zoom Phone and Zoom Contact Center.
Zoom Integrations
Zoom Competitors
Zoom Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android, Blackberry, Mobile Web |
| Supported Countries | North America, South America, Europe, Africa, Asia, Australia |
| Supported Languages | English |
Zoom Downloadables
Frequently Asked Questions
Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone, Meetings, omnichannel cloud Contact Center, smart recordings, and Whiteboard.
Reviewers rate Call recording and Mobile app for iOS highest, with a score of 8.3.
The most common users of Zoom are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(5191)Attribute Ratings
Reviews
(151-175 of 734)Companies can't remove reviews or game the system. Here's why
July 14, 2020
A Program That Zooms to the Rescue During Quarantine
During the uncertain times following quarantine, Zoom has been used across the organization as a whole as a means to connect. Addressing the issue of formerly unsafe or non-socially-distanced means of communication be it in meetings or after work for social gatherings and community building exercises, Zoom became the program to use as a substitution for any internal face-to-face conversation.
- Usability
- Lack of pop-ups/advertising
- Sleek internal system for engagement and messaging
- More flexible viewing arrangements
- Privacy concerns and overall security issues
- Confusing Meeting Set-Up menu
June 10, 2020
I highly recommend Zoom for distance learning
Score 10 out of 10
Vetted Review
Verified User
I use it personally to teach online classes for a private academy. But I've also implemented it with other companies to provide training, meetings, and webinars since the Covid-19 emergency began.
- Share multifunctional screen.
- Connection with multiple calendars.
- Annotation tools for everyone.
- Continuous security improvements.
- Chat. It could be a little more advanced.
- Integrate participant area, chat and surveys in a single panel (improved user experience).
- Option of personalization of annotation tools, to have only those that will be used and not the entire existing range.
May 29, 2020
The Zoom product is great, but the billing and customer service is on the opposite side of the spectrum
Score 5 out of 10
Vetted Review
Verified User
Zoom is being used to provide online learning and training to instructional faculty and enrolled health care students.
- Quality image and audio.
- Easy to use.
- Allows for virtual backgrounds.
- Offers a variety of meeting settings.
- Billing service
- Customer service
- Response to issues
- Adequate support
May 21, 2020
Zoom on Chromebook
Score 9 out of 10
Vetted Review
Verified User
In our business world of RE/MAX we use Zoom for webinars, meetings, interactions with clients, and more. I have a Chromebook and I am not able to use a Zoom Virtual Background. I am hoping someone can help me get an answer on why, or if there is a plan in the future to activate this for all the Chromebook users out there?!
- Gather people.
- Interact.
- Business worthy.
- Chromebook access.
May 17, 2020
Zoom is the result of having good communication
I can connect to conduct meetings in an excellent and clear way, without any interruption. It works very well for me and the team, allowing us to keep in touch at all times and even more so when we are in quarantine time. It has special features that make it unique and position it in one of the most useful videos conferencing softwares on the market.
- Its interface is really simple and easy to use.
- The learning curve is very short thanks to the platform interface.
- It is very easy to share the Zoom link to join the video conference.
- Screen sharing quality is excellent.
- The way video calls are displayed when there are too many people is a little awkward.
- With a bad connection, the video call could be viewed without any problem, but now either the audio or the video can be pasted in this case.
- It's kind of confusing how to make the sound work when you're on a video call.
May 08, 2020
Long-distance meetings are easy to hold
We are using the tool to hold meetings. As we are working at home due to the covid-19, Zoom allows us to hold daily meetings to establish goals. It solved the problem of lack of communication and kept the team together in this time of crisis. Undoubtedly a good tool for meetings.
- Quality video calls - Meetings that have video are of very good quality and my co-workers and I can understand each other well.
- Audio calls - simple audio calls work very easily and quickly.
- Screen sharing - To make meetings it is also very important to share a screen to make something happen and this tool helps a lot in this.
- Easy to use on any operating system.
- It is necessary to have a good internet connection for video calls to work with good quality.
- It is necessary to have a reasonably good computer to share the screen as it can crash everything.
- I found problems sharing multiple monitors at the same time.
We are using Zoom on a daily basis. We use it to communicate with our colleagues and have about 3 meetings a day. The whole organisation uses Zoom to work from home if necessary. It solves the problem to communicate over a long distance, it solves the problem of traveling to face-to-face meetings and costs are saved.
- The ability to use an external microphone to enhance the listener's experience.
- The video quality is really good with a minimal delay on the voices.
- The application is really easy to use and setup to your personal preference.
- The ability to add a virtual background to your screen.
- You need a stable internet connection for Zoom to work without delays, which all people don't always have access to.
- The process to invite or add someone to your meeting can sometimes be a bit confusing, especially when you need to add a lot of colleagues or friends.
- Not all virtual backgrounds project clear images, sometimes they are blurry.
- The basic version of Zoom can only allow up to 100 persons at a time, which can be a downside if you can't afford the upgraded version.
Previously, all our meetings were held in our different meeting rooms and all the meetings were recorded so that people who could not attend could see it at another time. Currently we can hold meetings where we present the progress of our projects, regardless of whether we are in the office or on the road. Zoom allows us to easily schedule meetings and send links to the different members of our team.
- Zoom is easy to use and very intuitive for scheduling meetings.
- It has a really affordable cost.
- It is compatible with different operating systems such as Windows or Android.
- A fast internet connection is required so there is no instability.
- Mobile app for iOS has poor audio quality.
April 13, 2020
Working remotely with Zoom
Score 10 out of 10
Vetted Review
Verified User
We are using Zoom all across UW Advancement and even had a 300-employee face-to-face meeting. I use it at least once a day since Mar 6th when I began working remotely. I use the audio, video, chat and screen share to continue working and it is not that much different from being in the office. I feel that I am actually more productive since I have more control over distractions when working from home.
- Easy to set up.
- Easy to use.
- Great for collecting team feedback.
- Great for collaboration.
- In my personal life, we tried it for choir practice and it was an epic fail.
- Have the yes/no/raised hand more easily visible to whomever is speaking at the moment.
April 10, 2020
Blast off with Zoom!
Zoom is used by individual teachers to participate in training sessions and webinars. We also use it to be able to bring in speakers that normally would not be able to come into our classrooms.
- The controls for the Zoom while in the meeting are relatively easy to find and understand.
- It is nice to be able to control how you see other members of the meeting.
- The meeting invitation that is received before the meeting gives clear directions that are easy to follow.
- As a school with limited budgets, we are currently using the free version so our recorded meeting length is limited. It would be nice to see that limit increased or removed.
- I had one meeting where we joined through the invitation, but had no sound. We then had to also call into the meeting to be able to hear. There was no clear direction on why we had to this or what we could change.
April 08, 2020
More Questions Rather Than Answers
Score 6 out of 10
Vetted Review
Verified User
During this COVID-19 pandemic our school district is using Zoom throughout the school district for teachers and students to connect for classroom meetings; including updates, check-ins, Q/A, socializing & personal connections for students and staff, seeing each other during time of isolation, having a story read aloud together as a class, and sharing with jokes.
- Face to face setting.
- Sidebar for Q/A or conversations.
- Ease of login.
- Captioning is not very accessible as someone must be typing during meeting time or use of an outside agency (CART) rather than voice recognition technology to have captioning readily available.
- The platform lacks and needs to have a dedicated box/tile for an ASL interpreter during a live presentation.
March 30, 2020
Essential tool for distant learning and meetings during the COVID-19 emergency situation
Score 10 out of 10
Vetted Review
Verified User
Zoom was previously used within our IT department on a small scale, however, now during this emergency situation of the coronavirus, now our institution policy is shifted to distance learning. Our students are now attending classes remotely from home and Zoom is widely used to deliver the best education for them.
- Easy to use.
- Ability to share slides and content.
- High quality video and audio.
- Some voice lags occur.
- Mobile app is not good enough as the website platform.
March 19, 2020
Zoom is great for mentoring students
Score 9 out of 10
Vetted Review
Verified User
We tried several platforms for having class discussions online with the COVID-19 issue. Zoom was the one that was the most user friendly and worked the best for teaching. None of the others were nearly as well designed. Add to that their opening up services for schools in need of moving online no charge, and it was the obvious choice. It has worked very well.
- Lets me see everyone in the group while we chat.
- Lets me mute people in the group as needed, but they don't have power to mute the moderator.
- Has the hand raising function which helps very well with discussing.
- I wish I could shut down silly comments in the chatbox.
- It would be nice to add a whiteboard.
Zoom is being used across our whole organization. As an organization that has campus staff all across the nation, Zoom has made it easier for coworkers to meet without needing to travel. We are able to meet with many people at once, whether that is through video or people calling in through phone - and it is super stable (unlike other video conferencing options out there).
- Stable video conference calling for many people.
- Ability to include people via phone call.
- Screen sharing is really helpful.
- Have a web feature for new people who join so they don't need to download the app first.
- Other than that, I can't think of many other places of improvement - Zoom has been fantastic!
February 18, 2020
Try Zoom! It's great!
Score 9 out of 10
Vetted Review
Verified User
I use Zoom to have conferences with individuals who are outside of our building, away from the office and working remotely. It allows me to show the individual what I am working on and helps to explain visually what is happening on the project. Phone calls are great, but showing someone exactly what is happening and what you are doing is so much better.
- Allows sharing of my screen.
- Allows visual sharing of information with remote individuals.
February 12, 2020
Zoom to your meetings!
I believe a few of us are using Zoom currently. Zoom allows for me to set up meetings at the click of a few buttons and allows for me to share screens back and forth with our partners and customers. I was first introduced to Zoom by one of our customers and I've loved it. Zoom google calendar integration scheduling cuts down on scheduling time!
- Zoom is a great way to share screen back and forth in a meeting. I've found that it's reliable and doesn't have much lag.
- Great Google Calendar integration that makes inviting people to Zoom meetings seamless. This is one of the coolest features for sure!
- The calling audio quality is great!
- I have had the app send out links that don't work before and needed to resend out invites.
- Sometimes the app needs to be restarted if you have it set to start app when the computer starts up. Not sure if it's half starting up or what.
- I've had the app crash before during a meeting, but it's been a while. I'd like to see more functionality on pushing the meeting to our TV.
February 11, 2020
World-class product!
It is being used across the whole organization. It allows different teams to meet and present content as we have a global presence with multiple managed offices as well as the sizable remote workforce. Our sales team also leverages Zoom to meet with customers.
- Google Calendar integration.
- Hardware agnostic.
- No HD video support yet.
January 18, 2020
Zoom - the answer to all the other video solutions
Zoom is used by our sales, marketing, customer success, and product teams. Obviously for sales calls, demos, and internal conferencing some solution is needed within any org, and Zoom is the best product we've tried in its category. Simple to use, very reliable, doesn't cut out or buffer, and no one has issues using the product on the receiving end of an invite. All complaints are minor usability issues and not core product problems.
- Video calling - No buffering, automatic adjustment, and very rarely does anyone have to say "can you hear me now?"
- Audio calling - Perfect and recorded for future review
- Conference calls - Easy to bring in 10+ parties without any loss in quality
- Screen sharing - Easy to use, get to choose what window or monitor to share
- Scheduling - Easy to schedule an event and export to calendar then invite guests
- User experience in scheduling - Every time I go to export to a Google calendar, it makes me re-auth my account then opens the wrong calendar as I'm logged into multiple Google accounts.
- Recording editing - Could use some more robust tools for editing a recorded video/audio before export.
- Air time recording - Does not automatically cut out muted segments with only one participant in recordings.
January 10, 2020
Best budget conferencing system
We use Zoom for video conferencing and calling from the computer. We use it to connect across internal teams in the company. Our experience so far has been great, as it offers outstanding service. It is very easy to use and offers a very user-friendly interface. It also integrates with most of our devices and video conference equipment.
- Integration with advanced equipment.
- Easy to use.
- Not open source option.
- No trial.
December 30, 2019
Up time is outstanding!
Our entire sales organization uses Zoom for our meetings. There are approximately 60 salespeople, with the bulk of them selling into the small/medium business sector. We conduct our meetings over the telephone and are selling SaaS, so it's very important for our prospective buyers to be able to see the product in use. Having Zoom Video helps create a personal touch. You can see if your meeting attendee is engaged or bored.
- Widely used- if your clients haven't used a certain product, they have to download which can slow down the meeting. I've found that most clients have already used Zoom.
- Ease of use - It's self explanatory on how to use it.
- Sometimes my Zoom plugin will get disconnected from my Outlook but that could be an Outlook issue
December 17, 2019
Zoom is easy and helpful for most any organization looking for a dynamic meeting tool
We're using Zoom across our whole organization, and so far most everyone I've spoken to seems to like the easy meeting features. It's very simple to coordinate meetings between coworkers, whether between two people or the entire organization (approximately 70 people). The platform also has some features that can make meetings more engaging, interesting, and fun.
- Coordinating meetings is made easy.
- Sharing content is very easy to do.
- Integration with Microsoft Outlook is not the best.
- Mute upon entry feature is a little quirky.
December 13, 2019
Great quality, easy-to-use video conferencing platform
Zoom is used for one-to-one or group meetings between our team who work remotely. It is also used to speak with relevant stakeholders, buyers, suppliers, and people who support our work. Apps like WhatsApp are also used, however, we find that the quality of the call and video can be better.
- Easy to join a conversation.
- Great signal, specifically in Peru where other platforms might drop the signal.
- Better integration between Zoom and Airtable.
- Limit of 40 minute meetings on free plan.
December 11, 2019
We Use Zoom To Conduct High Quality Video Calls. It Is An Indispensable Tool For Us That We Use Every Day!
Score 9 out of 10
Vetted Review
Verified User
Zoom is ubiquitously used in our organization by every department for various purposes. I am a customer success manager, so I usually use it for two main purposes-i) Whenever I want to cross-sell or upsell, I use Zoom to give demos of new products that our existing customers might find interesting and pay us more for it, in addition to the existing services of ours that they are already using. ii) I use Zoom to have general sync-ups with my clients whom I am servicing. I also use it to discuss existing projects or issues with teams that are located in different states within India. It solves the problem of communicating with clients with whom a face to face meeting is not possible. Zoom is, of course, a well-known name in the industry, and thus, people are comfortable with having video calls using it.
- Zoom has a very clean and beautiful interface, which is quite intuitive. Even a client who is a new user of Zoom quickly gets acquainted with it, and thus, there is no time wasting in teaching them about how to use the service.
- I like the webinar feature. Sometimes, I have to provide product training to a lot of team members of a client. Here, conducting webinars helps. I usually record it and share it with them afterward so that they can go back to it if they have any doubts. The way they have managed the main screen, all the participants that are present and the chat window is beautiful.
- I love it how smooth the video calls are no matter how low the internet bandwidth is.
- I wish there were an option for theming the whole platform. Even though the interface is clean and intuitive, it can sometimes be a little dull and boring.
- The font really needs to change. It is quite archaic look wise.
- The windows app has a lot of unused white space. It would have been much better if the app was compact.
November 26, 2019
We just implemented Zoom and our team loves that it's our Go-To
We use Zoom for conferencing and presentations internally, with remote employees, and with customers and vendors.
It is suggested as our primary product and we recently underwent company wide training.
However, we will default to other similar platforms if our client or vendor has a different preference or default.
- Conference calls - seamless and great quality if originating internally and domestically.
- Sharing screens for presentations.
- Ability to communicate with remote staff.
- We have found it to be a bit wonky with international calls.
- Maybe a connectivity issue on the remote client side on occasion.
November 13, 2019
Zoom breaks down the barrier of technology in classrooms!
Faculty are using it for classes and meetings; staff are using it for meetings to bring people in remotely and to record; students use it in classes and for group projects.
- 25 attendees show up on each screen, my faculty LOVE to be able see all the students in their classes. It's one of the main reasons we use Zoom.
- Breakout rooms is the other big reason for using Zoom in our classes - they are a great instructional tool!
- It just works!
- Chat should be in one central location.
- Recording in breakout rooms!
- My faculty and I lose the Zoom windows all the time! I'd love to see a fix to that.