Reviews (151-175 of 567)
For our organization, we give a lot of online demonstrations. Zoom is a wonderful tool for that because not only can we screen share and talk with our perspective clients, but we can also give them controls, take controls from them, and even use a whiteboard to share notes. We have also made multiple recordings to send to them so they can share with the rest of their team. This has been a very powerful tool for us.
Zoom has made it easier for us to do what we need to do to close sales.
- The software is very user-friendly and it provides instructions to the user to make sure they can handle their tasks easily.
- Zoom offers great sound and video quality and at the end of the calls asks the user for the quality of their call to ensure that their users are getting the top notch service.
- The platform is very easy to navigate around and makes it easier to train new members of the organization.
- I think the video quality of Zoom can be better at times.
- Some technical issues can be resolved on a better scale by providing more FAQs.
- Zoom can make the software filled with more colorful interactions. It definitely gives a sense of an older versions of Windows so I think the design of the software can be improved.
- Ease of use - Joining meetings with Zoom has been one of the best experience for video conferencing software that I have experienced
- Zoom's audio and video quality is fantastic. There are rarely moments of downtime when using the software
- Zoom offers both desktop and mobile conferencing. Joining meetings from either platform works really well!
- Meeting with external clients can be difficult - as each Zoom attendee will need to download the application. Free accounts have access to only 40 minutes of meetings.
- The chat app is adequate but room for improvement
- Users cannot call into a meeting if the host is not actively on the call.
The chat features of Zoom are solid but do have room for improvement as the software continues to grow and evolve. Furthermore, the number of participants in a meeting could be improved as well. The company that I work for has over 20,000 employees and Zoom cannot handle that total number of users at one time. But overall, the service performs extremely well for smaller administrative related needs.
- Screen share is great
- Love the ability to add different backgrounds.
- More reliable than other apps I've used. Including the big guys.
- Making it easier to find the join audio and screen share buttons. People not used to the tool almost always seem to have trouble finding those buttons.
- It does not pause, conversations remain fluid as if we were face to face.
- When there are more than two people in the conversation, the option to ask for the floor becomes an indispensable tool. It not only guarantees everyone's participation but also organizes the conversation.
- One of the weaknesses of Zoom is the free application time, 40 minutes, may not be enough.
2. What business problems does it address? Long-distance, conference calls, and video calls.
I like the product/service, and I recommend it.
- Zoom is easy to use.
- Zoom is quick to connect.
- Participants can quickly use and understand the product/service. It's well done.
- I find it very good and easy to use, though it would be nice to perhaps highlight the group and who is talking when not in video mode.
- Reliability and ease of use to join meetings.
- Integrations with other tools. Our company connects lots of other sales tools directly into Zoom for analytics and other purposes. For example, we use Gong.io to review calls, and with Zoom the integration is seamless.
- Giving other users the ability to quickly share their screen.
- Nothing in particular. Zoom does an excellent job starting and presenting meetings quickly and easily. I can't think of anything that I would change or add.
- Multi user capability
- Fairly easy to use and send meeting links
- Can tune in via video or just audio
- Sometimes connection is bad /spotty
- The link is confusing for people who don’t have the zoom app or who have never used it before- instead of such a long message should just be a very simple link to follow
- Should connect to Facebook live and or instagram TV so we could have on all platforms
- Video chat.
- Group calls and meetings.
- Conversational speaker view.
- Considerable price upgrade just to use webinar features on rare occasions.
- Meeting settings for group calls also apply to individual calls - so muting participants upon entry automatically, while necessary in group calls, can be confusing in individual sessions & causes an unnecessary distraction at the beginning of a call.
- It seems that people calling in on cell phones aren't always muted when they dial in - causing confusing noise for the group when it happens. Maybe this is just an occasional glitch, but it is something I've noticed.
It may not be best for businesses who like to do group conference calls from one meeting room full of people to another meeting room full of people who all want to talk to each other. Better for separate locations.
- Video quality
- Audio quality
- Allows you to create static room links so different meetings can have different links that stay the same
- Works great on mobile and desktop
- Call-in sound quality and internet sound quality are good
- It slows down your internet a lot
- Hyperlinks don't always work in the chat, especially on mobile
- It's pretty expensive for the paid versions, especially the webinar version
- Limited native integration to get lead information when doing webinars
I love the simplicity of Zoom and the features it has.
- Very simple to use and setup
- Zoom allows recording which is great
- Integration with Outlook, different browsers and mobile is a given but still very useful and handy
- Possibility to have breakout sessions
- Possibility for others to test their machine before hand when sending an outlook invite.
- I would update the overall look and feel of the icons and interface to have it more upscale.
If you are wanting something a bit more upscale, Zoom may come across as "cheap" but again, it gets the job done and in my opinion is better than other tools such as webex.
- Viewing others' desktops in a full screen or minimized.
- Multiple people can discuss in a meeting at one time. Allows remote controls for presentation host control
- Allows a member/patient to speak to a provider or doctor without having to come into the office if unable to.
- Customer interactions are able to put a face to the name.
- Easier connectivity in email product.
- Zoom Room setup could be simpler.
- Wish the camera could not pickup objects in background.
- Highly available tech support.
- Excellent actual WebRTC; super-efficient real-time network app
- Always on, always works
- Feature/option rich
- More shortcuts on the GUI (maybe we can create our own macro-like shortcuts).
Zoom makes it conceivable to share the screen with others; either to record a performance session; screen share with others in a gathering while at the same time being able to record sound and video; share just a particular window or the whole work area. There's a fast method to switch between various screens that are configurable. Booking meetings is direct and various choices are displayed to make it simple. Meetings can likewise be incorporated with external timetables/calendars and give options, like having passcode protection. Having the option to visit with my participants and store all significant data about them in Zoom make working with incessant clients a breeze. There are a lot of settings accessible from the main window to change sound, video and recording subtleties and even reconciliation with double screens.
- Repeating meetings by creating a changeless Zoom Connect.
- Video & sound controls.
- Meetings can be planned in seconds and added from Zoom's platform to Google Calendar, Yahoo Calendar, or Outlook Calendar which allows you to set up welcomes and include extra participants.
- Zoom gives you the choice to either try out a month to month or a yearly arrangement. You can deactivate and additionally reactivate whenever (useful for sparing additional bucks in the event that you don't run normal month to month online classes).
- The toolbar won't show up when set at the base of the screen, so controls become inaccessible. There is no real way to resize the toolbar which consumes an excessive amount of room on minor screens (screen size of 13 inches and underneath).
- It takes a significant effort to resize the primary meeting window. Certain things on screen will be covered or vanish and end up making the recording unusable.
I wouldn't suggest Zoom for creating superb recordings for business use or for introductions with a huge group of people (over 100 members), however, it works flawlessly for individual activities and for most conferences.
- The feature of being able to do collaborative screen-sharing with users. This eliminates having to send attachments and agendas which otherwise at times present size limit issues.
- The ease of setting up a Zoom session, not just for the host but for the end-users. We used to use Lifesize and when we transitioned to Zoom, our end users found it much easier to use.
- The chat features within Zoom's meetings during our all-staff were on point. Our remote users are able to send questions for Q & A and send the moderator notes if they couldn't hear the speaker. Also, the record feature so callers were able to see the presentation after was huge.
- From what I've seen so far, Zoom has been expanding to accommodate support with other software and integration. Particular with Slack and MS Office. More to come and we're thrilled to see more integration Zoom has to offer.
- When in our all-staff, callers were limited in the Q&A as they were limited to just being able to hear presenters but there was no way for a moderator to line up questions from callers. These callers were on LAN lines and not mobile, although we encourage callers to access via mobile app.
- In video mode, the host box shows up on the upper right side which unfortunately can move or minimize in meeting mode.
- In user management on my dashboard, I used to be able to see all my users and the last time they logged in. For some reason, it was buried in an analytics tab but its no longer a category display feature on user management. Not a huge issue but I found it helpful for me to manage my users.
- Baseball operations when they hold meetings with remote scouts or users in our Arizona facility as well as our Dominican Republic academy.
- When department heads work with their employees who work from home and still hold meetings on a more daily basis.
- For our sales or creative group to reach out to various clients both local and long-distance.
- IT Helpdesk admin teams are able to provide support for their customers.
- It works with just about any other vendor's system.
- It is easy to set up and even provides some services for free.
- Integrations with other systems make it a great tool to leverage.
- Enable a super simple UI with the least options available. Like an on and off button.
- Have more training or interactive videos that can be rolled out by companies.
- More Zoom Phone integrations like Mitel.
- Desktop and mobile apps are simple enough to use without instruction but powerful enough to satiate power users.
- Zoom is quick to respond to bug reports and feature requests are handled transparently (and usually promptly).
- Outlook integration is a key feature for our org, and the plug-in reliably performs well, without dragging users into the weeds.
- Zoom Rooms matches the desktop experience in many ways, increasing comfort for the less tech-savvy.
- Screen sharing couldn't be simpler in Zoom Rooms.
- Screen sharing on a desktop does not work as smoothly as sharing in a Zoom Room. For example, when sharing from desktop, users must opt to share computer sound and optimize for video, at which point the still images are too blurry. hitting "share screen" in a Zoom Room does not present these same obstacles.
- Screen sharing frame times are all over the place, even with a wired connection. The video feed, however, is perfect. Why the discrepancy?
- Camera control in Zoom Rooms is jumpy for some camera models, where smooth panning was possible previously.
- The Whiteboard function on the touchscreen is different from the whiteboard you'll find in a meeting.
- Good video conferencing quality and is easy to deploy
- Lightweight system needs versus skpye lync communicator mean a responsive user interface
- Can handle large groups and has telcon features not found in some basic business messaging apps
- Make a longer screen share time for personal
- improve settings to control auto video chat
- UI can be a bit difficult to use at times.
Zoom Scorecard Summary
Feature Scorecard Summary
Zoom is a popular online meeting and video conferencing platform known for its webinar capabilities for live virtual events and broadcasting. It features HD video and audio, collaboration tools, chat functionality, and an enterprise cloud phone system.
In addition to the above features, Zoom also offers:
Zoom Video Webinar
Zoom offers a Video Webinar option supporting unlimited audiences viewing live with presentation engagement tools like group chat, dual screen support, live broadcasting to YouTube or other platforms, polling, and other features supporting streaming webinars and virtual events.
Zoom offers hardware and software bundles for businesses looking to streamline their web conferencing services.
With Zoom Phone, users can bundle their voice, video, voicemail, messaging, meetings, and conferencing through one application. It can carry out calls over cellular voice, cellular data, or WiFi connections and is supported on Windows, MacOS, iOS, and Android devices.
|On-premise Edition||Pricing Details||Terms|
|Virtual H.323/SIP Room Connector||49/month|
|SaaS Edition||Pricing Details||Terms|
|Zoom Room Conference Room||49/month|
Zoom Support Options
|Free Version||Paid Version|
|Video Tutorials / Webinar|
Zoom Technical Details
|Deployment Types:||On-premise, SaaS|
|Operating Systems:||Windows, Linux, Mac|
|Mobile Application:||Apple iOS, Android, Blackberry, Mobile Web|
|Supported Countries:||North America, South America, Europe, Africa, Asia, Australia|