TrustRadius
Zoom is an online meeting and video conferencing platform.https://media.trustradius.com/product-logos/X0/J2/JJQC92U6VWBP.PNGZoom's Great. Intuitive and Easy to Launch and Meet.Zoom is being used across the organization both internal facing and external facing conversations to conduct collaborative meetings. It solves problems of sharing presentations and recorded meetings, collaborative ideation, company updates and allows our sales teams to conduct demonstrations with high definition Audio/Video. We reduce the reliance upon projectors and it allows for multiple tools and processes to be consolidated under Zoom.,Zoom can activate at the click of a button or upon entering a conference room. This relives some of the frustrations of calling through conference phones and simulaneously use of multiple screens and projectors. It is all in one upon launch. You can create internal meetings on the fly using the room selector or join meetings in progress that are scheduled. Again eliminates issues with calendaring and allows for more participation as you do not have to search your inbox and open up multiple screens. From a client or customer or prospect facing perspective you can share screens, demo, and record presentations all with a few clicks. Very intuitive. It enforces participation and attention to detail as you can see who is not paying attention or body language when you have the video/webcam/conf room camera open.,Launch with Video On Default. When you are presenting to external clients or customers and if they are not aware of Zoom, default settings launch Video. Creates some confusion at the onset of calls/meetings. A Message within the Meeting Invite - Join Conf Call. Join Conf Call and Video Links could solve some of this and still allow for attendees to join screen shares or presentations through a redundant step. Echo and Microphone Feedback and Reverberation. Plain and simple. Pushing down updates through the admin with how to's for distributed teams and remote offices. When you have an admin 3000 miles away off hours and the equipment needs an update and the hardware needs to be reset, a further level of communication needs to happen by both Zoom to Account Admin to remote or field and redundant from Zoom to remote or field users. Keeps everything working and reduces resources and helpdesk calls and improves customer satisfaction. Expecting something to just work downstream . and putting it on an Admin to re-communicate updates, could jeopardize a half day of conference calls. Launching computer audio vs dial in or web based teleconferencing equipment. Computer Audio aka Laptop Mics and Speakers have terrible audio profiles. When you want high def audio in a home theater, you do not rely on the TVs speakers. You buy Bose, Sonos, etc. It needs to be communicated that some defaults use the computer audio which is sub-par for the others participating in a conference or meeting. Helping users of Zoom to use preferred or dedicated conference equipment lessens the impact of poor audio due to a laptops speakers or microphone. If you have to use a computer speaker and audio, it is what it is.,8,I believe we have improved collaboration. I believe we have been more focused at the onset of product demos. I believe we have reduced the use, cost, and maintenance of portable projectors and conference phone national and international wide call costs.,We use Zoom Rooms. It would have been nice to have laminated How to Guides on Use, Training, Step by Step, and Troubleshooting.,WebEx Meetings, GoToMeeting and Join.me,WebEx Meetings, Microsoft Office 365, Centrify Infrastructure ServicesZoom Right ByI have dozens of clients, each with their own preferences for conference tools. Zoom is just one more nameless entrant in this very full space. When clients send me Zoom invites I use it. Otherwise it is not even on my radar.,Zoom meets minimum expectations for video conferencing. Zoom isn't annoying, so it's much better than Skype!,There is nothing notable or interesting about Zoom. There is no obvious value of using Zoom over Hangouts, Webex, Skype, or just a phone call.,3,Zoom has had no impact on our ROI. It's just one more tool we need to be aware of.,I have not used Zoom Rooms.,Google Hangouts, Skype and WebEx Meetings,Google Hangouts, Skype, WebEx MeetingsThe best in the marketMy team uses Zoom for all our online meetings now. We very often have meetings with clients online, and were looking for a simple, effective, professional system to use that would deliver high quality calls (both voice and video) and was easy to use for our clients, so they could get set up quickly on the meetings.,High quality video and voice calls Easy to use and set up,Not really any,10,We now have a system that our clients are happy with using Less time spent trying to get connected No loss of signal,GoToMeeting and Skype for BusinessWhy Zoom is the future of business connectingZoom was being used for several reasons. Mainly as our inter-office communication tool, team communication tool and also as our mass "one-to-many" training we gave customers. We would have anywhere from 1 - 5 presenters presenting to as many as 300+ persons in a training session at one time. It was used throughout our organizations and many of our partners and vendors wanted to utilize it, so much so that we brought most training in house and would host them on our Zoom platform.,The immediate chat to video call was used heavily in times when a chat needed to be something more. I think during budgeting where a routine question becomes a cross departmental discussion is a perfect example of how quickly and seamlessly that could be spun-up. The Zoom Webinar platform is so robust that we started to use it to replace our regional training, saved time and effort and saved customer their travel budget by hosting day-long training with multiple break-out sessions intermingled with general sessions, all on one platform. As an administrator it was easy to manage users, see realtime data on usage, capture issues, and ensure policies were being followed.,We had a technical glitch during a meeting where we were booted out of the conference room. IT was a fairly important meeting to have that happen in. We got technical support but it took weeks to find the issue, and required our telecom tech support as well. It was never fully resolved and while it never happened again, it did lesson some leaders belief in Zooms reliability. The glitch never happened again though. Account rep kept pushing the Zoom Room and we made it clear we did not want to go in that direction, that became annoying.,10,Zoom made it possible to increase collaboration among teams and cross functions. It was hard to get technology laggards to hop on as they could not get past the "where is my webex login information". It absolutely added a great pofessional feel to our webinar training's. They become dramatically more professional and well run. Less "everyday" and pedestrian feeling like when you use webex or goto.,DId not use zoom rooms, we only had one conference room and did not feel that it was an advantageous to sign up for it.,WebEx Meetings and GoToMeeting,Trello, SlackZoom for the win!I use it for my business to interact with my clients during our one on one sessions. They love being able to go back and watch the recording.,Group interaction Recordings of calls Ease of use,A free version of hosting webinars that easily integrate with your platforms,9,Free option to record client meetings—cost savings Cancellation rate has decreased Improved booking rate,No,SkypeWhy Zoom was the right video conferencing platform for our organizationZoom has made it easier for our organization to interact with the outside world. It works across all major platforms and is very user-friendly. The latter is particularly important to us. Many of our challenges were related to people outside of the organization using our video conferencing platform and having technical difficulties.,Audio control is great. We can quickly and easily ensure that participants are not talking over one another. We can also take care of rogue microphones much more quickly. The user interface is very clean and intuitive. Someone using it for the first time can easily navigate it with little or no assistance. Zoom runs on all major platforms (including Android, iOS, and Linux). Having a solution that does not exclude users based on their OS or device type is a requirement.,I have occasionally had an issue with the Zoom plug-in for Microsoft Outlook. It's a great feature; very useful for scheduling video chats. However, it has occasionally needed to be disabled. This was a while ago, so they may have already fixed this issue.,9,Definitely cost savings compared to other solutions we have tried in the past. It is all based in the cloud, so no infrastructure to support locally. Bringing groups of busy people together can be extremely difficult. This tool helps get those people "in a room" much more easily by removing many of the logistical challenges, as well as the technical ones.,I do not believe that is a solution we are currently using.,Skype for Business and WebEx Meetings,Nutanix, Nutanix Prism, Microsoft Exchange, Nasuni Cloud Storage, Barracuda Load Balancer, Barracuda Email Security Service, Cisco Unified Communications Manager (Call Manager), Cisco Unified Contact CenterZoom, that video conferencing app that beats the competition.Zoom is being used across our whole organization. As an organization that has campus staff all across the nation, Zoom has made it easier for coworkers to meet without needing to travel. We are able to meet with many people at once, whether that is through video or people calling in through phone - and it is super stable (unlike other video conferencing options out there).,Stable video conference calling for many people. Ability to include people via phone call. Screen sharing is really helpful.,Have a web feature for new people who join so they don't need to download the app first. Other than that, I can't think of many other places of improvement - Zoom has been fantastic!,9,It has made meetings for people not in the same area easier! It has saved us commute time. It has made collaboration with many different coworkers easier. It has created a more stable video conferencesexperience, which saves a lot of time!,Yes, we use Zoom Rooms, especially when there are a lot of people on the call. I've been very happy with this experience, not many video conference applications have this function. During these rooms, we are able to have small group conversations to process some of the things we have been talking about or generate ideas in smaller groups before talking about it in a larger group. Often times video conferencing can feel overwhelming with many people talking at once - this simplifies it.,Google Hangouts, Slack and Skype,Upwork, Facebook for Business, G SuiteVery simple to use and cost efficient.We use zoom as our communication tool for our company's book club. It was really fun and simple to use. A great way to bring coworkers together.,Video conferencing Meeting initiating and joining Chat Mobile or desktop platforms.,Video quality Camera adjustments with lightning Noise cancellation,9,Very cost efficient tool Great way to support team inclusion Works on mobile and desktops: anyone with an internet connection can use it.,Meeting burner, Google Hangouts and Skype for Business,Skype for Business, Google Hangouts,Yes,Product Features Product Usability Product Reputation Third-party ReviewsZoom - easy video conferencing anyone can useOur entire organization uses Zoom - mainly for meetings with outside clients, but also for group meetings including remote employees. I have found that out of all of the video conferencing services I've used - Zoom is the easiest for people with no knowledge of it to install and use. It only takes a few minutes to set up - and we have only had a handful of technology-troubled people find issue with it.,Easy to install and use Very quick log on and access into video conferences Screen sharing and casting abilities are great,You have to download - cannot sync straight from web Can only hold a few dozen people before you have to buy for larger quantity Sometimes shaky connection,9,Helped massively with remote pitching to clients Very positive help to connect with remote employees for conferences Easy to pitch quickly and connect a client from phone to Zoom meeting,I do not use the Zoom rooms,Google Hangouts, Skype and Join.me,Google Hangouts, Keynote Systems, TrelloHere Comes The Zoom: Video Conferencing At Its FinestZoom is a smooth and great-working video conference solution for companies that exceed 300 or so employees. Having previously used bluejeans, I can tell you this is far superior in usability and the ability to have company meetings without the need for IT interception or finagling. Zoom is also embedded into calendars to allow for easy meet scheduling.,Expands screen-only sharing and makes video conferencing that much easier Zoom link for everyone Mute all,Needs to allow users to trigger screen share for others (nice to have) Interface a little confusing Requires a bit of tech savviness for first timers,8,Efficiency (huge) Need for manpower decrease (IT intervention) Time save,Yes, we have rooms set up for Zoom usage. It's great and works quite smoothly, though the Internet connection can affect the rooms with Zoom unable to instantly update. Rather, it takes a full refresh to make Zoom jump back up again. Somewhat cryptic and tech savvy-dependent at first, but a good tool once it's set up.,BlueJeansZoom Offers Simplus Enhanced Team CollaborationZoom is the single conferencing platform used by Simplus. All team use it to communicate. This includes company meetings, team meetings, as well as client facing communication.,Easy to use interface. Allows you to see the people you are speaking to. Easy screensharing and chat features.,Requires good bandwidth.,9,Collaboration has improved by being able to see team members. It is quicker to download and use than GoToMeeting.,Yes. We use the Zoom Rooms for company and team meetings. They are a great way to collaborate as a group, use chat, screenshare.,GoToMeeting and Join.meZoom is THE room.We are using Zoom for our sales calls, customer service calls, and internal meetings as well.,Screen share is great Love the ability to add different backgrounds. More reliable than other apps I've used. Including the big guys.,Making it easier to find the join audio and screen share buttons. People not used to the tool almost always seem to have trouble finding those buttons.,10,Easy to use and cost affective. Easy to get in touch with colleagues and clients.,GoToMeeting, UberConference and Google Hangouts,SlackEasy to useZoom is being used across the organization. It allows us to easily set up conference calls with our clients. We can share our screen and the client can share their screen. We can also do a video conference call if we need.,It's intuitive and pretty easy to use. I have a Google Chrome extension that I use that makes it really easy to set up a call on Google calendar. It's really slick.,The only thing that's a little confusing to me is they give me several different numbers I can call to access the conference line. I don't get why there are so many. It would be less confusing if there were only one number to call.,9,We have to have some kind of tool like this. Our job would be extremely difficult without it. It's absolutely necessary to close big deals or even medium sized deals.,It was a little confusing to me at first but now that I've gotten used to it then I love it. Really easy to use.,,ToutApp, ZoomInfo, SeismicZoom roomI use Zoom for group and individual consultation of clinicians. I appreciate the clarity of the video and audio. It is as if I am conducting an in person group in my office. Although I have not opted to use it, knowing I can record a meeting is helpful. It’s quite user friendly for myself and group participants. The annual cost is quite low. The only negative comment I would make is that I can’t seem to find out how I can speak to a customer service representative with specific questions I have about uploading videos during a meeting. I’ve even upgraded to Zoom business even though I don’t need services offered, basic Zoom is adequate for my needs. I have only been able to find “frequently asked questions”. Apparently, my question is not among them.,Clarity of audio Clarity of visual Ease of joining the online meeting rooms,Difficulty in speaking to a customer service representative,9,Ability to meet with clinicians in various locations,I ONLY use Zoom meeting rooms. I don’t have a clue about what else they offer.,,Skype, WebEx MeetingsZoom is great for livestreamers!I am an independent livestreamer on twitch.tv and I utilize Zoom as my video conferencing software of choice for capturing video/audio for my livestreams with business partners and clients. My broadcasting requires capturing the video of teams of coworkers being able to communicate with each other with video for around 4 hours of broadcasting.,Reliability: Zoom doesn't crash unexpectedly. Clarity: Zoom's quality for audio and video is perfect. Adaptability: Zoom's lightweight client lets phone, PC, and Mac users connect perfectly across platforms.,Menu Interface: It's difficult to navigate through the options (especially the path to modify your audio inputs and outputs. Missing Functionality: Separate windows per caller. In my work, I have to crop each camera individually so having a function that helps me do this process instead of manually adjusting each camera window would be nice.,10,Zoom has improved my businesses ability to communicate over video.,I do not use Zoom rooms.,Skypeonline, at home businessWe have a Zoom training meeting once a week where we share documents. Everyone uses it. We record it and save it for future reference. We also use it anytime to meet with potential consultants or clients.,Share screen,I don't think I use it to it's full potential. I haven't really taken the time to see how I could use it differently or more efficiently,9,It has been great to grow our consultant/client base in locations we otherwise wouldn't have access to. ie. different countries,No I don't. I should learn what that is.,SkypeSpirit Ed reviewMy entire organization is online. We use it for meetings, services, retreats, meditations and teaching classes.,It allows me to share documents and presentations We use the breakout rooms for intra-group discussions. It's a great to for collaborations and making recordings of collaborations.,It could offer the ability to share a presentation as a virtual background. Have a quick access admin bar for most used tools, like mute/unmute and a few other commands, so a single presenter can more easily silence noisy mics.,10,It is a considerable cost savings from many of the other video conferencing solutions Much better for collaborating than audio services,Do not use.,FreeConferenceCall.com and Skype,Microsoft Office 2016, Adobe Acrobat DC, EvernoteA dependable and easy to use video meeting platformWe use Zoom for international meetings; education across multiple platforms and countries; breakout groups within those educational forms; and general communication. We find the user interface straight forward and the fidelity more consistent than other platforms.,Good and simple user interface Stable platform Elegant design,Direct dial-in or connectivity - like Skype.,9,Yes, much better collaboration due to ease of use and fidelity Of course there are cost savings if one can avoid traveling,Our office does. I have not yet used them. Appears to work well based on reports.,,GoToMeeting, WebEx MeetingsZoom is great.We use it for tutoring students online.,Switch between screens Record the session Block people entering the room,Explanation of all features,10,Easier to contact students,Only individual room - not for multiple people,Skype,SkypeZoom-TimeI use Zoom in many contexts within my consulting firm. I use it for Committee Meetings from within the Professional Organizations of which I'm a member. I also use it to collaborate with colleagues from across the country and more directly, I use it with high school students who cannot get to the office for our meetings! It's a fantastic tool!,I love the feature of sharing your screen to collaborate on documents or projects. I love the messaging feature from within a conference call. It's great to have it feature all participants on the screen at once!,Limited time for non-subscribers. Sometimes unstable. Freezes on occasion,9,Makes me more accessible.,I do not use this feature.,Web conferencing made easyZoom is used across the organization for internal communication and collaboration and external client meetings/presentations.,Easy to start/schedule and log on/dial into a meeting. When external users click on link, they are quickly added to meeting. Time is saved by not waiting to download software or, even worse, unable to join the presentation. Screen sharing and changing presenters is very intuitive and seamless to avoid unnecessary pauses and delays in the meeting.,Nothing comes to mind at the moment. Very easy to use and use it several times a day.,9,Definitely more productive meetings with clear audio/video and less delays in getting everyone online.,WebEx Meetings, GoToMeeting and SkypeZoom Meetings FlyZoom is used for all of our web meetings both customer facing and internally to connect our East and West teams. Zoom is lightweight and always works. The cost is cheaper than using WebEx or GoToMeeting.,Lightweight platform Great quality audio Webinar page setup Ease of use,10,Cheaper than GoToMeeting and WebEx. Easy to setup reoccurring meetings. Great for webinars.,Webex and GoToMeeting,LinkedIn Sales Navigator, SlackSmooth Meetings, Zoom is best.Zoom is being used at our organization for business meetings and training purposes. We schedule meetings through Zoom and communicate over Zoom. We are a travel hospitality company and we interact with our clients and vendors on a regular basis. Zoom is helping us to broadcast our training sessions to several stakeholders at a time.,Zoom is Best for the single user as well as multiple users to broadcast. Zoom is cost-efficient and reliable in terms of quality. As an industry leader, Zoom has moved our organization into the confidence of service delivery at its best.,For payments, multi-currency must be required. There are possibilities for improvement in UI and UX. More flexible plans would be nice,6,Zoom has provided us Cost efficiency Business Communication is best on Zoom Clients get better audio and video quality,We use Zoom Rooms and we are quite satisfied with the experience and quality of the product. We had used other software and Zoom Rooms is the best among them. I would love to use more of it and will be using for our business needs. Zoom Rooms provides a unique experience in terms of Quality and Experience.,Cisco,Skype for Business, Cisco Communications Outsourcing, Google HangoutsZoom - Great video and sound quality for your conferencing needs!Zoom is being used at our organization for internal meetings with remote employees or teams, as well as across our sales and customer success teams for prospect and customer meetings and trainings. It allows us to consistently use one tool across our teams rather than a wide array of video conferencing tools.,Zoom's video and sound quality is very superior to other similar products. Their integration into your email calendar which allows you to easily add in the conference link and corresponding numbers is very useful and convenient. Their portal is a bit more robust than similar products, allowing you to join, schedule, share your screen as well as organize your contacts and the ability to chat as well.,We have had some connectivity issues with Zoom. Conference calls dropping off, as well as some issues while trying to share your screen. The need to input a meeting ID to join the conference call is not ideal. This adds additional time and steps, whereas other products allow you to join seamlessly as long as you have been provided the meeting link or number.,9,Zoom has allowed us to move our teams onto one platform which brought down some of our costs, as well as consolidated our number of conferencing products. Zoom has allowed our internal meetings for employees based in other locations to move along more seamlessly and with more collaboration and sharing.,GoToMeetingZoom is the way to go!I use Zoom to connect with consulting and coaching clients who I am not able to meet with in person due to distance or timing. Zoom helps with efficiency (reduced travel) and also allows my business to have a farther reach.,Great connectivity Very reliable - never any issues with video or audio Easy to use!,Nothing to report - everything always works well including the mobile application,10,Allows my business to have a further reach - beyond my local area Improved collaboration with clients as we are able to see each other and speak in real time Increase revenue as we have access to more prospects and clients,Have not used Zoom Rooms recently - it worked well when I used them over a year ago,,Skype, Skype for Business
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Zoom
755 Ratings
Score 8.8 out of 101
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Zoom Reviews

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Zoom
755 Ratings
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Score 8.8 out of 101
TrustRadius Top Rated for 2019
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Kyle Miller profile photo
October 03, 2017

Review: "Zoom's Great. Intuitive and Easy to Launch and Meet."

Score 8 out of 10
Vetted Review
Verified User
Review Source
Zoom is being used across the organization both internal facing and external facing conversations to conduct collaborative meetings. It solves problems of sharing presentations and recorded meetings, collaborative ideation, company updates and allows our sales teams to conduct demonstrations with high definition Audio/Video. We reduce the reliance upon projectors and it allows for multiple tools and processes to be consolidated under Zoom.
  • Zoom can activate at the click of a button or upon entering a conference room. This relives some of the frustrations of calling through conference phones and simulaneously use of multiple screens and projectors. It is all in one upon launch.
  • You can create internal meetings on the fly using the room selector or join meetings in progress that are scheduled. Again eliminates issues with calendaring and allows for more participation as you do not have to search your inbox and open up multiple screens.
  • From a client or customer or prospect facing perspective you can share screens, demo, and record presentations all with a few clicks. Very intuitive.
  • It enforces participation and attention to detail as you can see who is not paying attention or body language when you have the video/webcam/conf room camera open.
  • Launch with Video On Default. When you are presenting to external clients or customers and if they are not aware of Zoom, default settings launch Video. Creates some confusion at the onset of calls/meetings. A Message within the Meeting Invite - Join Conf Call. Join Conf Call and Video Links could solve some of this and still allow for attendees to join screen shares or presentations through a redundant step.
  • Echo and Microphone Feedback and Reverberation. Plain and simple.
  • Pushing down updates through the admin with how to's for distributed teams and remote offices. When you have an admin 3000 miles away off hours and the equipment needs an update and the hardware needs to be reset, a further level of communication needs to happen by both Zoom to Account Admin to remote or field and redundant from Zoom to remote or field users. Keeps everything working and reduces resources and helpdesk calls and improves customer satisfaction. Expecting something to just work downstream . and putting it on an Admin to re-communicate updates, could jeopardize a half day of conference calls.
  • Launching computer audio vs dial in or web based teleconferencing equipment. Computer Audio aka Laptop Mics and Speakers have terrible audio profiles. When you want high def audio in a home theater, you do not rely on the TVs speakers. You buy Bose, Sonos, etc. It needs to be communicated that some defaults use the computer audio which is sub-par for the others participating in a conference or meeting. Helping users of Zoom to use preferred or dedicated conference equipment lessens the impact of poor audio due to a laptops speakers or microphone. If you have to use a computer speaker and audio, it is what it is.
It is well suited for internal meetings and face time calls with internal remote and field staff. It also performs well with external conference calls, customer meetings, and demos.
We use Zoom Rooms. It would have been nice to have laminated How to Guides on Use, Training, Step by Step, and Troubleshooting.
Read Kyle Miller's full review
Robert Allen profile photo
September 25, 2017

User Review: "Zoom Right By"

Score 3 out of 10
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Verified User
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I have dozens of clients, each with their own preferences for conference tools. Zoom is just one more nameless entrant in this very full space. When clients send me Zoom invites I use it. Otherwise it is not even on my radar.
  • Zoom meets minimum expectations for video conferencing.
  • Zoom isn't annoying, so it's much better than Skype!
  • There is nothing notable or interesting about Zoom.
  • There is no obvious value of using Zoom over Hangouts, Webex, Skype, or just a phone call.
It's one of many with nothing distinguishing it. Coming up with pros or cons for Zoom is a bit like evaluating a Toyota Corolla. It works. It's not annoying. It's nobody's first choice because it's got so little mindshare. However, for the few clients I have who prefer it, they strongly prefer it. But hey, everyone prefers using what they are used to using, right?
I have not used Zoom Rooms.
Read Robert Allen's full review
Stephanie Reed profile photo
September 21, 2017

Zoom Review: "The best in the market"

Score 10 out of 10
Vetted Review
Verified User
Review Source
My team uses Zoom for all our online meetings now. We very often have meetings with clients online, and were looking for a simple, effective, professional system to use that would deliver high quality calls (both voice and video) and was easy to use for our clients, so they could get set up quickly on the meetings.
  • High quality video and voice calls
  • Easy to use and set up
  • Not really any
It's perfect for businesses who have lots of one-to-one meetings or demos for their products/platforms. We never however had a meeting with more than 3 different people connecting from different places, so for meetings with more people, so it would need to be tested if that is what you need it for.
Read Stephanie Reed's full review
Kristopher Kroona profile photo
September 20, 2017

Review: "Why Zoom is the future of business connecting"

Score 10 out of 10
Vetted Review
Verified User
Review Source
Zoom was being used for several reasons. Mainly as our inter-office communication tool, team communication tool and also as our mass "one-to-many" training we gave customers. We would have anywhere from 1 - 5 presenters presenting to as many as 300+ persons in a training session at one time. It was used throughout our organizations and many of our partners and vendors wanted to utilize it, so much so that we brought most training in house and would host them on our Zoom platform.
  • The immediate chat to video call was used heavily in times when a chat needed to be something more. I think during budgeting where a routine question becomes a cross departmental discussion is a perfect example of how quickly and seamlessly that could be spun-up.
  • The Zoom Webinar platform is so robust that we started to use it to replace our regional training, saved time and effort and saved customer their travel budget by hosting day-long training with multiple break-out sessions intermingled with general sessions, all on one platform.
  • As an administrator it was easy to manage users, see realtime data on usage, capture issues, and ensure policies were being followed.
  • We had a technical glitch during a meeting where we were booted out of the conference room. IT was a fairly important meeting to have that happen in. We got technical support but it took weeks to find the issue, and required our telecom tech support as well. It was never fully resolved and while it never happened again, it did lesson some leaders belief in Zooms reliability. The glitch never happened again though.
  • Account rep kept pushing the Zoom Room and we made it clear we did not want to go in that direction, that became annoying.
I think Zoom is well suited for almost any application. Any size of business, especially small business that wants flexibility. It is great for sales because I can so easily convert from a conference to a video call seamlessly. If you are looking to scale back on web/video call then Zoom is not the best tool because of how they do their account admin by person it becomes hard to share a line within a department.
DId not use zoom rooms, we only had one conference room and did not feel that it was an advantageous to sign up for it.
Read Kristopher Kroona's full review
Lauren Dragon-Cook profile photo
January 12, 2018

User Review: "Zoom for the win!"

Score 9 out of 10
Vetted Review
Verified User
Review Source
I use it for my business to interact with my clients during our one on one sessions. They love being able to go back and watch the recording.
  • Group interaction
  • Recordings of calls
  • Ease of use
  • A free version of hosting webinars that easily integrate with your platforms
Great for one on one consults. Great for recordings and screen shares. Not suited for webinars.
Read Lauren Dragon-Cook's full review
Shawn Umansky profile photo
September 01, 2017

Review: "Why Zoom was the right video conferencing platform for our organization"

Score 9 out of 10
Vetted Review
Verified User
Review Source
Zoom has made it easier for our organization to interact with the outside world. It works across all major platforms and is very user-friendly. The latter is particularly important to us. Many of our challenges were related to people outside of the organization using our video conferencing platform and having technical difficulties.
  • Audio control is great. We can quickly and easily ensure that participants are not talking over one another. We can also take care of rogue microphones much more quickly.
  • The user interface is very clean and intuitive. Someone using it for the first time can easily navigate it with little or no assistance.
  • Zoom runs on all major platforms (including Android, iOS, and Linux). Having a solution that does not exclude users based on their OS or device type is a requirement.
  • I have occasionally had an issue with the Zoom plug-in for Microsoft Outlook. It's a great feature; very useful for scheduling video chats. However, it has occasionally needed to be disabled. This was a while ago, so they may have already fixed this issue.
We find it useful for early rounds of interviews; it saves time and costs related to bringing every individual onsite, particularly when some of the people involved in the interview process may also be offsite. Very efficient.
I do not believe that is a solution we are currently using.
Read Shawn Umansky's full review
Brian Chung profile photo
August 18, 2017

Review: "Zoom, that video conferencing app that beats the competition."

Score 9 out of 10
Vetted Review
Verified User
Review Source
Zoom is being used across our whole organization. As an organization that has campus staff all across the nation, Zoom has made it easier for coworkers to meet without needing to travel. We are able to meet with many people at once, whether that is through video or people calling in through phone - and it is super stable (unlike other video conferencing options out there).
  • Stable video conference calling for many people.
  • Ability to include people via phone call.
  • Screen sharing is really helpful.
  • Have a web feature for new people who join so they don't need to download the app first.
  • Other than that, I can't think of many other places of improvement - Zoom has been fantastic!
Zoom is well suited for companies and organizations that need to meet with clients or coworkers on a consistent basis. In particular, a great feature of Zoom is if you have a very large group, you can break the group into smaller teams to have mini conversations and then bring back the entire group. It is less appropriate if you just need to do some video conferencing for fun. Zoom is also great if someone can't make a meeting because you can record your call.
Yes, we use Zoom Rooms, especially when there are a lot of people on the call. I've been very happy with this experience, not many video conference applications have this function. During these rooms, we are able to have small group conversations to process some of the things we have been talking about or generate ideas in smaller groups before talking about it in a larger group. Often times video conferencing can feel overwhelming with many people talking at once - this simplifies it.
Read Brian Chung's full review
Natasha Johnson profile photo
December 06, 2017

Zoom Review: "Very simple to use and cost efficient."

Score 9 out of 10
Vetted Review
Verified User
Review Source
We use zoom as our communication tool for our company's book club. It was really fun and simple to use. A great way to bring coworkers together.
  • Video conferencing
  • Meeting initiating and joining
  • Chat
  • Mobile or desktop platforms.
  • Video quality
  • Camera adjustments with lightning
  • Noise cancellation
I would recommend zoom professionally as well as personally. Zoom wouldn't be best suited in a chatty dimly lit coffee shop. Works best if used in a well lit quiet area.
Read Natasha Johnson's full review
Shannon McNamara profile photo
July 27, 2017

Review: "Zoom - easy video conferencing anyone can use"

Score 9 out of 10
Vetted Review
Verified User
Review Source
Our entire organization uses Zoom - mainly for meetings with outside clients, but also for group meetings including remote employees. I have found that out of all of the video conferencing services I've used - Zoom is the easiest for people with no knowledge of it to install and use. It only takes a few minutes to set up - and we have only had a handful of technology-troubled people find issue with it.
  • Easy to install and use
  • Very quick log on and access into video conferences
  • Screen sharing and casting abilities are great
  • You have to download - cannot sync straight from web
  • Can only hold a few dozen people before you have to buy for larger quantity
  • Sometimes shaky connection
In areas where you want to share your screen with a variety of people that all use different laptops, computers, internet browsers, etc., Zoom is great because people from any technological background or program can all run the same Zoom app and use it together. You can sync multiple people from across the country, no matter what previous video conferencing tool they use.
I do not use the Zoom rooms
Read Shannon McNamara's full review
Zack Pumerantz profile photo
July 25, 2017

Review: "Here Comes The Zoom: Video Conferencing At Its Finest"

Score 8 out of 10
Vetted Review
Verified User
Review Source
Zoom is a smooth and great-working video conference solution for companies that exceed 300 or so employees. Having previously used BlueJeans, I can tell you this is far superior in usability and the ability to have company meetings without the need for IT interception or finagling. Zoom is also embedded into calendars to allow for easy meet scheduling.
  • Expands screen-only sharing and makes video conferencing that much easier
  • Zoom link for everyone
  • Mute all
  • Needs to allow users to trigger screen share for others (nice to have)
  • Interface a little confusing
  • Requires a bit of tech savviness for first timers
Great for easy and quick, as well as smooth, video sharing and conference meetings between remote members of a company/etc. Less appropriate in smaller conferences, where a more optimized 1-on-1 system is set up. For widespread company meetings, Zoom is the ideal piece of software to make sure everyone is streamlined and smoothly integrated.
Yes, we have rooms set up for Zoom usage. It's great and works quite smoothly, though the Internet connection can affect the rooms with Zoom unable to instantly update. Rather, it takes a full refresh to make Zoom jump back up again. Somewhat cryptic and tech savvy-dependent at first, but a good tool once it's set up.
Read Zack Pumerantz's full review
Chris Gardner profile photo
November 15, 2017

Review: "Zoom Offers Simplus Enhanced Team Collaboration"

Score 9 out of 10
Vetted Review
Verified User
Review Source
Zoom is the single conferencing platform used by Simplus. All team use it to communicate. This includes company meetings, team meetings, as well as client facing communication.
  • Easy to use interface.
  • Allows you to see the people you are speaking to.
  • Easy screensharing and chat features.
  • Requires good bandwidth.
Zoom has transformed the way Simplus handles company meetings. We are able to share a screen, see the faces of our nationwide team, and collaborate through chat, all at the same time.
Yes. We use the Zoom Rooms for company and team meetings. They are a great way to collaborate as a group, use chat, screenshare.
Read Chris Gardner's full review
Jon Mazza profile photo
November 03, 2017

User Review: "Zoom is THE room."

Score 10 out of 10
Vetted Review
Verified User
Review Source
We are using Zoom for our sales calls, customer service calls, and internal meetings as well.
  • Screen share is great
  • Love the ability to add different backgrounds.
  • More reliable than other apps I've used. Including the big guys.
  • Making it easier to find the join audio and screen share buttons. People not used to the tool almost always seem to have trouble finding those buttons.
When you need to do a screen share our audio call, it works great.
Read Jon Mazza's full review
Sam Dahl profile photo
November 03, 2017

Zoom Review: "Easy to use"

Score 9 out of 10
Vetted Review
Verified User
Review Source
Zoom is being used across the organization. It allows us to easily set up conference calls with our clients. We can share our screen and the client can share their screen. We can also do a video conference call if we need.
  • It's intuitive and pretty easy to use. I have a Google Chrome extension that I use that makes it really easy to set up a call on Google calendar. It's really slick.
  • The only thing that's a little confusing to me is they give me several different numbers I can call to access the conference line. I don't get why there are so many. It would be less confusing if there were only one number to call.
Zoom is really great when you have several people planning to join the call and/or if you want to share your screen in the call. It's not really necessary if you're just calling one client and if you don't have content you want to share.
It was a little confusing to me at first but now that I've gotten used to it then I love it. Really easy to use.
Read Sam Dahl's full review
Joan Petty profile photo
November 02, 2017

User Review: "Zoom room"

Score 9 out of 10
Vetted Review
Verified User
Review Source
I use Zoom for group and individual consultation of clinicians. I appreciate the clarity of the video and audio. It is as if I am conducting an in person group in my office. Although I have not opted to use it, knowing I can record a meeting is helpful. It’s quite user friendly for myself and group participants. The annual cost is quite low. The only negative comment I would make is that I can’t seem to find out how I can speak to a customer service representative with specific questions I have about uploading videos during a meeting. I’ve even upgraded to Zoom business even though I don’t need services offered, basic Zoom is adequate for my needs. I have only been able to find “frequently asked questions”. Apparently, my question is not among them.
  • Clarity of audio
  • Clarity of visual
  • Ease of joining the online meeting rooms
  • Difficulty in speaking to a customer service representative
My only use of Zoom is to hold group meetings in which clinicians can join from any location.
I ONLY use Zoom meeting rooms. I don’t have a clue about what else they offer.
Read Joan Petty's full review
Eric Levanduski profile photo
October 31, 2017

User Review: "Zoom is great for livestreamers!"

Score 10 out of 10
Vetted Review
Verified User
Review Source
I am an independent livestreamer on twitch.tv and I utilize Zoom as my video conferencing software of choice for capturing video/audio for my livestreams with business partners and clients. My broadcasting requires capturing the video of teams of coworkers being able to communicate with each other with video for around 4 hours of broadcasting.
  • Reliability: Zoom doesn't crash unexpectedly.
  • Clarity: Zoom's quality for audio and video is perfect.
  • Adaptability: Zoom's lightweight client lets phone, PC, and Mac users connect perfectly across platforms.
  • Menu Interface: It's difficult to navigate through the options (especially the path to modify your audio inputs and outputs.
  • Missing Functionality: Separate windows per caller. In my work, I have to crop each camera individually so having a function that helps me do this process instead of manually adjusting each camera window would be nice.
Zoom is well suited for my broadcasting profession I recommend it always.
I do not use Zoom rooms.
Read Eric Levanduski's full review
Dianne Snyder profile photo
October 31, 2017

Zoom Review: "online, at home business"

Score 9 out of 10
Vetted Review
Verified User
Review Source
We have a Zoom training meeting once a week where we share documents. Everyone uses it. We record it and save it for future reference. We also use it anytime to meet with potential consultants or clients.
  • Share screen
  • I don't think I use it to it's full potential. I haven't really taken the time to see how I could use it differently or more efficiently
Zoom is great to introduce myself to new consultants in my organization.
No I don't. I should learn what that is.
Read Dianne Snyder's full review
Jim Starke profile photo
October 30, 2017

Zoom: "Spirit Ed review"

Score 10 out of 10
Vetted Review
Verified User
Review Source
My entire organization is online. We use it for meetings, services, retreats, meditations and teaching classes.
  • It allows me to share documents and presentations
  • We use the breakout rooms for intra-group discussions.
  • It's a great to for collaborations and making recordings of collaborations.
  • It could offer the ability to share a presentation as a virtual background.
  • Have a quick access admin bar for most used tools, like mute/unmute and a few other commands, so a single presenter can more easily silence noisy mics.
I can't say, because it's well suited for everything I use it for. It's probably not well suited for searching the night skies for alien space ships.
Do not use.
Read Jim Starke's full review
Bill Reed profile photo
October 30, 2017

Zoom Review: "A dependable and easy to use video meeting platform"

Score 9 out of 10
Vetted Review
Verified User
Review Source
We use Zoom for international meetings; education across multiple platforms and countries; breakout groups within those educational forms; and general communication. We find the user interface straight forward and the fidelity more consistent than other platforms.
  • Good and simple user interface
  • Stable platform
  • Elegant design
  • Direct dial-in or connectivity - like Skype.
Zoom is good with large groups and break-out groups. It is better than most for signing in quickly.
Our office does. I have not yet used them. Appears to work well based on reports.
Read Bill Reed's full review
Mark Cruver, M. Ed. CSA, CEP profile photo
October 26, 2017

User Review: "Zoom-Time"

Score 9 out of 10
Vetted Review
Verified User
Review Source
I use Zoom in many contexts within my consulting firm. I use it for Committee Meetings from within the Professional Organizations of which I'm a member. I also use it to collaborate with colleagues from across the country and more directly, I use it with high school students who cannot get to the office for our meetings! It's a fantastic tool!
  • I love the feature of sharing your screen to collaborate on documents or projects.
  • I love the messaging feature from within a conference call.
  • It's great to have it feature all participants on the screen at once!
  • Limited time for non-subscribers.
  • Sometimes unstable.
  • Freezes on occasion
It's great for corporate meetings when all parties cannot be present in person.
I do not use this feature.
Read Mark Cruver, M. Ed. CSA, CEP's full review
Ryan Mullinax profile photo
September 19, 2017

Zoom Review: "Web conferencing made easy"

Score 9 out of 10
Vetted Review
Verified User
Review Source
Zoom is used across the organization for internal communication and collaboration and external client meetings/presentations.
  • Easy to start/schedule and log on/dial into a meeting.
  • When external users click on link, they are quickly added to meeting. Time is saved by not waiting to download software or, even worse, unable to join the presentation.
  • Screen sharing and changing presenters is very intuitive and seamless to avoid unnecessary pauses and delays in the meeting.
  • Nothing comes to mind at the moment. Very easy to use and use it several times a day.
Very well suited for formal meetings and presentations.
Read Ryan Mullinax's full review
Christopher Fago profile photo
August 04, 2017

User Review: "Zoom Meetings Fly"

Score 10 out of 10
Vetted Review
Verified User
Review Source
Zoom is used for all of our web meetings both customer facing and internally to connect our East and West teams. Zoom is lightweight and always works. The cost is cheaper than using WebEx or GoToMeeting.


  • Lightweight platform
  • Great quality audio
  • Webinar page setup
  • Ease of use
I used Zoom for a webinar campaign and it allowed me to create a great landing page with a company logo.
Read Christopher Fago's full review
No photo available
January 19, 2018

User Review: "Smooth Meetings, Zoom is best."

Score 6 out of 10
Vetted Review
Verified User
Review Source
Zoom is being used at our organization for business meetings and training purposes. We schedule meetings through Zoom and communicate over Zoom. We are a travel hospitality company and we interact with our clients and vendors on a regular basis. Zoom is helping us to broadcast our training sessions to several stakeholders at a time.
  • Zoom is Best for the single user as well as multiple users to broadcast.
  • Zoom is cost-efficient and reliable in terms of quality.
  • As an industry leader, Zoom has moved our organization into the confidence of service delivery at its best.
  • For payments, multi-currency must be required.
  • There are possibilities for improvement in UI and UX.
  • More flexible plans would be nice
For multiple users meeting, Zoom is suitable but for the single user, there are many more vendors and freeware products available. I would recommend Zoom Video conferencing for an enterprise rather than a single user. Zoom is our trusted partner for Business conference calls and we use it often for our business needs.
We use Zoom Rooms and we are quite satisfied with the experience and quality of the product. We had used other software and Zoom Rooms is the best among them. I would love to use more of it and will be using for our business needs. Zoom Rooms provides a unique experience in terms of Quality and Experience.
Read this authenticated review
No photo available
January 16, 2018

Review: "Zoom - Great video and sound quality for your conferencing needs!"

Score 9 out of 10
Vetted Review
Verified User
Review Source
Zoom is being used at our organization for internal meetings with remote employees or teams, as well as across our sales and customer success teams for prospect and customer meetings and trainings. It allows us to consistently use one tool across our teams rather than a wide array of video conferencing tools.
  • Zoom's video and sound quality is very superior to other similar products.
  • Their integration into your email calendar which allows you to easily add in the conference link and corresponding numbers is very useful and convenient.
  • Their portal is a bit more robust than similar products, allowing you to join, schedule, share your screen as well as organize your contacts and the ability to chat as well.
  • We have had some connectivity issues with Zoom. Conference calls dropping off, as well as some issues while trying to share your screen.
  • The need to input a meeting ID to join the conference call is not ideal. This adds additional time and steps, whereas other products allow you to join seamlessly as long as you have been provided the meeting link or number.
Zoom is well suited for teams who may have multiple offices spread across different locations/offices. The ability to screen share with teams in other locations is ideal.

It is also very well suited for teams who are high touch with customers or who are often facilitating training of some sort.
Read this authenticated review
No photo available
January 09, 2018

User Review: "Zoom is the way to go!"

Score 10 out of 10
Vetted Review
Verified User
Review Source
I use Zoom to connect with consulting and coaching clients who I am not able to meet with in person due to distance or timing. Zoom helps with efficiency (reduced travel) and also allows my business to have a farther reach.
  • Great connectivity
  • Very reliable - never any issues with video or audio
  • Easy to use!
  • Nothing to report - everything always works well including the mobile application
For communication and presentations with prospects or clients who are not located close by.
Have not used Zoom Rooms recently - it worked well when I used them over a year ago
Read this authenticated review

Feature Scorecard Summary

High quality audio (282)
8.9
High quality video (281)
9.0
Low bandwidth requirements (240)
8.0
Desktop sharing (276)
9.3
Whiteboards (162)
8.4
Calendar integration (239)
8.7
Meeting initiation (272)
8.7
Integrates with social media (97)
7.6
Record meetings / events (257)
8.8
Slideshows (165)
8.8
Live chat (243)
8.6
Audience polling (125)
8.4
Q&A (148)
8.4
User authentication (175)
8.7
Participant roles & permissions (203)
8.6
Confidential attendee list (135)
8.5

About Zoom

Zoom is an online meeting and video conferencing platform.
Categories:  Web Conferencing

Zoom Features

Performance & Compatibility of Online Events Software Features
Has featureHigh quality audio
Has featureHigh quality video
Has featureLow bandwidth requirements
Has featureChrome compatible
Has featureFirefox compatible
Has featureSafari compatible
Has featureIE compatible
Has featureAvailable for Linux
Has featureAvailable for OS X
Has featureAvailable for Windows
Does not have featureMobile support
Screen Sharing Features
Has featureDesktop sharing
Has featureDocument/File sharing
Has featureApplication sharing
Has featureWhiteboards
Online Meetings / Events Features
Has featureScheduling
Has featureCalendar integration
Has featureMeeting initiation
Has featureEnd meetings
Has featureIntegrates with social media
Has featureRecord meetings / events
Has featureDial-in attendance
Has featureOnline attendance
Has featureMute
Has featureSlideshows
Has featureMedia
Has featureInternational calling
Has featureMultiple webcam streams
Online Events Collaboration Features
Has featureLive chat
Has featureAudience polling
Has featureQ&A
Has featureMeeting space storage
Has featureAnnotation
Has featureRemote support features
Online Events Security Features
Has featureUser authentication
Has featureParticipant roles & permissions
Has featureParticipant list
Has featureConfidential attendee list
Has featureSecure file sharing
Additional Features
Has featureMobile Screen Sharing
Has featureVideo Breakout Rooms
Has featureScreen share video with audio

Zoom Video

Zoom Product Overview Video -- Zoom is revolutionizing the ways teams collaborate. Whether you're connecting multiple conference rooms or adding remote attendees. Meeting face-to-face is as simple as a single touch.

Zoom Integrations

Slack, Salesforce.com, Marketo, Google Drive, Box, Dropbox, Pardot, Zapier, Skype for Business (formerly Lync), Microsoft One Drive, Microsoft Outlook, Google Calendar, Google Chrome, Mozilla Firefox, LTI Canvas, LTI Blackboard, LTI Moodle, LTI Desire2Learn, Kubi

Zoom Competitors

Pricing

Does not have featureFree Trial Available?No
Has featureFree or Freemium Version Available?Yes
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?No
On-premise EditionPricing DetailsTerms
Virtual H.323/SIP Room Connector49/month
Business19.99/month
SaaS EditionPricing DetailsTerms
Basic$0
Pro14.99/month
Business19.99/month
Zoom Room Conference Room49/month
Webinar54.99/month

Zoom Support Options

 Free VersionPaid Version
Live Chat
Email
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
Phone

Zoom Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Linux, Mac
Mobile Application:Apple iOS, Android, Blackberry, Mobile Web
Supported Countries:North America, South America, Europe, Africa, Asia, Australia
Supported Languages: English