Zoom: From Meetings to Webinars
It is used to have online meetings and Knowledge transfer classes in wide range of schedules in our daily life, which allows us to have …
Starting at $5 per month per license
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What is Zoom?
Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone,…
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How Zoom Differs From Its Competitors
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Popular Features
- Desktop sharing (702)8.181%
- Meeting initiation (690)7.979%
- High quality audio (707)7.777%
- High quality video (709)7.777%
Reviewer Pros & Cons
Video Reviews
18 videos
Zoom: How Video Conferencing Let a Music Producer Stay on Beat
04:15
Information Services Managers uses Zoom Exclusively: User Review
01:21
User Review: Zoom Resolves the Struggles of Planning Meetings as Communication Goes Virtual
03:46
Pricing
Add-On Zoom Translated Captions
$5
Cloud
per month per license
Add-On - Zoom Whiteboard
$24.90
Cloud
per year
Pro
$149.90
Cloud
per year per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://zoom.us/pricing/?utm_source=Tru…
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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What is Zoom?
Zoom is a collaboration platform designed to make connecting easier, more immersive, and more dynamic for businesses and individuals. Zoom technology facilitates modern collaboration through solutions like Team Chat, Phone, Meetings, omnichannel cloud Contact Center, AI Companion, and Whiteboard.
Zoom Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
- Supported: Business SMS/External Messaging
- Supported: Voicemail Transcription
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Performance & Compatibility of Online Events Software Features
- Supported: High quality audio
- Supported: High quality video
Online Meetings / Events Features
- Supported: Scheduling
- Supported: Calendar integration
- Supported: Meeting initiation
- Supported: Record meetings / events
Screen Sharing Features
- Supported: Desktop sharing
Online Events Collaboration Features
- Supported: Live chat
Online Events Security Features
- Supported: User authentication
- Supported: Participant roles & permissions
Unified Communications Platform and Collaboration Features
- Supported: Centralized communications management
- Supported: Team messaging
- Supported: Team document sharing
- Supported: Call and meeting analytics
Zoom Videos
Zoom Workplace is an AI-powered collaboration platform.
Zoom is the official unified communications platform for MLB™, powering their Replay Operations Center, MLB.tv™ fan experience, and even the MLB Draft™ with Zoom Meetings, Zoom Phone and Zoom Contact Center.
Zoom Integrations
Zoom Competitors
Zoom Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android, Blackberry, Mobile Web |
| Supported Countries | North America, South America, Europe, Africa, Asia, Australia |
| Supported Languages | English |
Zoom Downloadables
Frequently Asked Questions
Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone, Meetings, omnichannel cloud Contact Center, smart recordings, and Whiteboard.
Reviewers rate Call recording highest, with a score of 8.3.
The most common users of Zoom are from Mid-sized Companies (51-1,000 employees).
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Reviews
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SJSU has a site-wide license for Zoom as our videoconferencing tool.
- Easy to share screens
- Whiteboarding is useful
- Solves remote worker / collaborator issues
- Invitations direct from app (when scheduling)
- More collaboration between groups (in and out of breakout rooms)
November 11, 2019
Best-in-breed videoconferencing solution that is robust and scalable
We recently began transitioning from Google Meet to Zoom Videoconferencing and Zoom Rooms company-wide. We were happy with Google Meet for a long time, until we started running into problems:
- Google Meet imposes a limit of 25 participants per video call and we started hitting it as the company grew
- Google Meet started crashing unexpectedly during the conference, especially when someone starts sharing their screen
- Very high video and audio quality.
- Nice little features like automatically muting your microphone when they detect feedback.
- You can see videos of other participants in a small floating panel while you're sharing your screen so that you can gauge their reaction while you're presenting.
- Video recording: important for training sessions, tech talks, all-hands.
- Plenty of configuration options. I appreciate the option to automatically record all calls.
- Exciting features coming in the future like clapping and other reactions during a video call.
- Unlike Google Meet, it requires you to download an app and/or a browser extension to operate.
- Second-class experience on Linux.
- Costs extra money, although the cost seems justified for a mid-size company.
November 07, 2019
Professional and Excellent User Experience
We use Zoom in our Human Resources Department. We interview over a thousand applicants a year, and Zoom has streamlined the process and given us a more professional candidate experience.
- Streamlined scheduling.
- Great app integration.
- Great video quality.
- We cannot customize user access.
- The per user rate is expensive for base.
- The cloud storage is limited.
November 06, 2019
Zoom is the Way to Go
We have various remote employees, and every morning our company does a 10-15 minute standup meeting. We use Zoom to call in remote employees via call or video conferencing to check in with those employees daily and maintain communication. We also use it to have frequent calls with clients and businesses.
- Video or audio conferencing with optional mute.
- You can call in from your phone or computer.
- There's a chat feature within Zoom.
- I haven't had any issues with Zoom.
November 05, 2019
Zoom has quickly become my new favorite for audio/video calls
We currently use Zoom for meetings and video conferences within the company. This involves meetings with our remote offices, employees in the same office/city as well as meetings with employees who are currently working from home.
- The video quality on Zoom calls is always clear and hardly ever delayed
- The sound quality is great and I'm always able to hear the participants in the meeting.
- I very rarely loose connection and meetings are very rarely dropped.
- The chat window for Zoom calls can sometimes be a bit confusing/hard to access.
November 05, 2019
Zoom has made meetings easy
Zoom is an amazing tool for video conferencing, meetings where we can share our screens, and sending IMs during live meetings.
- Zoom can identify the current speaker and project their video on the main screen
- Gives an option to record meetings.
- Provides transcript of recorded meetings.
- Easy UI.
- Zoom can add transcripts during live meetings.
- They can make it easier for participants to dial in when the host has to miss the meeting.
November 05, 2019
Just simpler
Zoom has made it so easy for users to conduct meetings and not have to hassle with figuring it all out. Zoom is just so much simpler.
- Usability.
- Troubleshooting.
- Access is simple.
- Room map layout.
- More global extensions for phones.
We currently are deploying Zoom as our overall meeting software solution and a replacement for our complicated Polycom, GoToMeeting, Webex, Skype, and Vidyo mix of meeting solutions. We are also exploring the possibility of using Zoom Phones to replace our old Cisco lines. As time progresses we will be building more collaborative spaces, but for now we only deploy standard Zoom Rooms.
- Zoom makes things incredibly simple to manage from a single touch device, this can sometimes be so simple that our users coming from Polycom are over-complicating it's interface.
- Zoom's open device platform allows us to shop around for the best solutions to incredibly specific use-case meeting rooms. No matter the issue we have always been able to solve it with out of the box solutions.
- Zoom's responsiveness in helping with or developing solutions for integrating with external systems makes their support incredibly easy to work with and the platform as a whole much easier to adopt than traditional meeting solutions.
- For lack of better words, Zoom's interface is rather unconventional, which makes it harder for users who are resistant to change to adopt the platform. Despite the interface being easy to use and very navigable, we find users are resistant even if it is an easier platform because it looks different from all other applications they use on a daily basis.
November 01, 2019
A robust and simple meeting tool!
It is extensively used within our department for team meetings or meetings with our clients. It is a simple and robust solution for web meetings.
- Slack Integration helps us a lot, as we can schedule and track the meetings.
- Recording a session helps to document the meetings.
- Webinars to conduct a training session.
- It requires a set-up to install on a PC. It would be nice if it can be used all together in a browser.
- The user interface could use some improvements.
November 01, 2019
Zooming along with Zoom
Zoom allows our geographically-dispersed workforce to meet virtually in real-time. Also, record meetings for those who are not able to attend is useful.
- I really like the mobile capabilities for Zoom; it's nice to be able to choose whether to attend a meeting using my laptop or my mobile phone.
- When I'm using the mobile app to connect, I like that Zoom calls me - so I don't have to try and dial a number when I'm driving.
- I love the "1 click" integration with iPhone (i.e. I just click the long dial-in number and code link and automatically get connected to Zoom.
- The interface on my laptop isn't as user-friendly as it could be. Zoom always splits into 2 separate windows. It would be nice if all the functionality were contained in 1 window.
October 31, 2019
How can you have a meeting without Zoom?
It's being used by the whole organization. 3 different departments use it individually for work:
- Customer success for onboarding/check-in calls
- Customer support for troubleshooting calls
- Sales for demos and enablement calls
- Product for user research calls
However, the entire company has accounts as we use it for any and all conferencing. We also use Zoom Rooms!
- Customer success for onboarding/check-in calls
- Customer support for troubleshooting calls
- Sales for demos and enablement calls
- Product for user research calls
However, the entire company has accounts as we use it for any and all conferencing. We also use Zoom Rooms!
- Zoom Room screen sharing is awesome. Once you get the hang of it, so easy to use.
- Integration with Calendly
- Transcription services
October 31, 2019
I gotta Zoom it to ya!
We are using Zoom primarily for meetings and lecture capture. The School of Pharmacy has two campuses--one in Oxford and the Medical Center in Jackson. Zoom is building a bridge to overcome our distance issues. We have faculty who can remotely join class sessions on either campus, reducing our cost for travel and lodging. We have students who can remotely join courses when issues prohibit them from being in the classroom. We have visiting contributors from other universities, industries, and medical centers who share their expertise. We meet with collaborative Faculty Learning Communities using Zoom. We connect with students to support academic growth through tutoring sessions live, remote access, and on-demand. We literally use Zoom for all Committee Meetings, Search Committee interviews, and training and development sessions. Zoom is everywhere in our organization.
- Easy to use-Click New Meeting and Share Screen on the Zoom app, and lecture capture happens.
- Searchable transcripts are essential and close to accurate.
- Zoom listens to us. Thank you.
- Zoom is easy to add users and manage who is Pro and who is Basis on a day by day basis, if need be.
- Classroom features: attendance, flag content, annoymous chat (Q & A), and audio/video chat: think combo platter of Echo360 and VoiceThread.
- Pre-schedule auto record, auto download, and auto upload to LMS--full educational integration
- Connect with any and every audio/video--like Apple mirroring
October 30, 2019
Zoom your way to efficiency!
We are in the process of rolling out Zoom to our whole county. So far it is making meetings and collaboration more efficient and productive. We are saving the county money by reducing travel time and we feel like we are bringing the county in line with current technology.
- Reliability - It is important to have a platform that is reliable and doesn't have a bunch of issues otherwise people get discouraged and will stop using it.
- Ease of use - Zoom is very user-friendly as it's easy to use. Even for the more technically challenged.
- Great Features - Zoom has great features which make it not only cool to use but very dynamic and productive.
- N/A
October 30, 2019
Zoom Meetings
Zoom is being resold and used at my company. Zoom is the answer to driving efficiency and making the most out of virtual meetings. The collaboration tools are essential and help employees across the country work as if they were at the same desk.
- Collaboration
- Screen Sharing
- Increased participant visibility
- More online tutorials
- Historical status tracking
October 30, 2019
Zoom just works!
Right now we're using it across the entire organization, for meeting remotely, and even for sharing on all of our Zoom Rooms. We no longer use HDMI cables within our rooms, we simply use screen share.
- Meetings are easy to create and run on a daily basis, extremely user friendly.
- Their support team is really helpful when we have any issues.
- Customer Success team truly invests with our organization.
- One of the issues we still face today is sharing video to a broader audience, for example webinars. We always have a problem when sharing it.
October 28, 2019
Baby Zoomers!!!!
Currently we use Zoom for our conference rooms in our headquarters. We have also issued Basic and Pro licenses to our users. We have had several trainings surrounding the use of Zoom.
- Zoom Conferencing for external customers works great, allows for quick communications and collaborations.
- Assigning Zoom licenses and control over accounts and account setup and access work very well. Easy administration.
- Zoom Dashboard is an awesome feature to monitor rooms and accounts for issues.
- The Zoom application has screen sharing but there is some confusion on using the share when needing to share just an application similar to when you join share.zoom.us
- Proximity sharing seems to be somewhat random but does work, unfortunately there seems to be no rhyme or reason when it connects unless myself and my team are not understanding the instructions properly.
- Training was great, I would say that a partnership with training and implementation would be good as each company has its challenges and would require a more precise expectation.
October 24, 2019
Zoom Room possibilities going forward.
Score 9 out of 10
Vetted Review
Verified User
We use it for multiple site training. We use it for connecting multiple sites in a region. We use it for small conference rooms as well as large training rooms. Zoom makes it possible to connect multiple offices all at the same time. We are able to share information across multiple offices at the same time.
- Conference calls with ease.
- Connecting multiple offices and sharing information.
- Video conferencing.
- Better integration with Video
- Better training with offices.
- Easier roll out on a corporate/National level.
October 24, 2019
Great for cost effectiveness and scale
Zoom is used by the entire org across thousands of users and conference rooms. It solves issues with communication and decision making throughout all orgs of the company. Zoom solves the issue where we aren’t collaborating unless we are in the office. This helps with allowing anyone to meet anywhere and at any time.
- Zoom brings standardization across the entire company, especially in global company like mine. It is vendor agnostic so that allows us to standardize with the same equipment, regardless of region.
- Zoom does collaboration really well. It allows you to use the same software to collaborate via touch to even emojis to show your reactions to the meeting.
- Zoom does well with listening to their customers and providing them with their needs regardless of whether it will make them money, this in the end brings them more customers as they become more trustworthy and a true partner.
- Digital signage is a field that they don’t do well. The software is so basic it only adds more issues by using it.
- Scheduling panels are not done well and make it even harder for users to make sure they are checking in to their meetings, for example.
- Zoom at times jumps the gun on features without listening to their customers first. This results in products and features that constantly miss the mark.
October 24, 2019
A pro Zoom user
Zoom is my preferred video conferencing platform for desktop and rooms. It’s easy to use and it just works.
- Easy to use
- It works
- Intuitive UI
- Management
- Deployment
- Reporting
October 24, 2019
Undoubtedly best video conferencing software
Zoom is the best video calling software which combines the sharing of content for personal as well as business meetings. Zoom software can be used worldwide with ease of access . It is easy to understand and can be used with already linked Google account. The interface of zoom is unbeatable with Hd video as well as audio calling feature.
- It is the only software offering their users HD videoconferencing and audio calling feature . Zoom can work on multiple platforms with different operating systems and mobiles.
- Zoom participant can join the meeting and conversation for free, at one time more than one participant can join. Users can even use screen sharing features which is undoubtedly amazing.
- Zoom usage is free and the customer service is very good.
- The dashboard is difficult to navigate and can be made better. I wish there could be pop up notification feature as we are unable to notice if any chat is missed.
- To make video call there is always a good internet connection required. After 40 min of free use it is not free, users have to pay an amount.
- For any additional feature users have to pay expensive charges and the technical support is also limiting.
At CZI, it is being used across the entire organization. It is the highest used platform as it solves one of our most crucial missions, which is to connect users so that they can collaborate in solving some of society’s most complex issues in the areas of medicine, education, and justice reform.
- Video and Audio calling is clear, fast and problem free.
- Coordinating and scheduling meetings with others
- Inviting users outside of org
- Customer support really cares
- Patches are sometimes half baked and can sometimes cause issues/break functionality
- Chat could be improved so it operates more like Slack
October 24, 2019
Zoom for proAV
It's being used in several of our video conference spaces. It's used to interface with internal associates at different locations, external companies as well as testing.
- Simple to use - meetings get going fast
- Simple to share content - no more fumbling with cables
- All encompassing - the integrated Chat feature on the desktop/mobile is great
- Calendar integration doesn't seem to work
- Current focus of green screen and like features aren't important to me.
October 24, 2019
Who's Zooming Who?
We are an educational institution. We use Zoom for meetings and online teaching options. We have also used Zoom for interviewing prospective employees.
- Sharing your computer screen makes it so much easier to troubleshoot problems.
- Being able to invite participants into meetings in real time, while the meeting is going on.
- The ease of use for clients. The learning curve is very low. Most clients are able to have meetings with no training needed.
- Zoom is very reliable.
- When more than one Zoom Room comes into a meeting, it would nice to be able to confirm which one was going to be the host. Right now it is whichever Zoom Room comes in first is the host.
- If your iPad does not have the correct version, you should not be able to enable green screen mode. Once they check that, they cannot un-check it.
October 24, 2019
We love Zoom, you will too!
Zoom is being used at our community college for video conferencing and distributed, video connected classes. We previously used products by Polycom and Lifesize that were slow, cumbersome, outdated, and non scalable...so Zoom has replaced those technologies and given us a broader range of capabilities for our video conferencing needs.
- Creating meetings is easy.
- Joining meetings is easy.
- It just works, on everything.
- Users don't even need accounts to connect with each other.
- More group policy administration templates/features/options. In particular, Zoom Rooms don't have any admx files...just a reg and old adm...would like to see that updated and expanded.
- I'd like to see more hardware, out of the box solutions, particularly for larger, all hands meetings.
- Not Zoom's fault because I think it's intuitive and easy to use, but my non-tech users don't seem to grasp the concept or understand the extended/advanced features of Zoom meetings beyond just video and audio Skype like functions...Zoom does a great job with how to and videos so not sure what is missing to bridge that gap between tech and end users...
- Sharing YouTube videos via screen sharing isn't great...we don't recommend anyone do it anyway...but everyone seems to want to do it.
October 23, 2019
Zoom Review
F5 currently uses Zoom as our sole Unified Communications collaboration system.
- It simplifies our end-user experience for meetings and collaboration.
- It just works!
- We love Zoom and are looking forward to expanding it with the new features.
- Digital signage.
- Admin dashboard view.
- Allowing third-party devices to be managed in ZDM.