Reviews (201-225 of 247)
- Features! See above for its rich feature set. It's so easy to onboard users onto the platform because it's easy to get them excited about all the ways Zoom can help them. My users are buying popup greenscreens left and right because they're so excited about Zoom's Virtual Background feature, for instance.
- Integration. The best example of which is Zoom's full integration with the Kubi robot. This robot is a tablet mounted on a swiveling stand which can be controlled remotely through Zoom to be able to look all around a room. My company uses it for telehealth purposes, and my team in particular uses the robot for video shoots in which we need a quick and easy remote shot of a crowd or event. We even have someone using Zoom and a Kubi to remotely monitor an empty front desk and greet guests who walk into the building. Few (if any) platforms can boast integration with such pioneering technology.
- Price. Zoom is very reasonably priced to be sure. Not only are we saving by using it instead of other, more expensive video platforms--we are saving thousands in other, less measurable fields. Since the inception of Zoom at my company, travel costs have dipped significantly (because most managers and directors are more inclined to use the reliable Zoom platform to communicate, as opposed to traveling between offices). We were also able to almost eliminate several costly teleconferencing services. Ironically, full video meetings with high-quality VoIP audio are significantly cheaper than traditional phone-only teleconferences. Lastly, this may be anecdotal, but there is a perceived increase in productivity since Zoom allows more direct team communication than was previously possible.
- While very good for what it is, the Zoom Room solution for conference rooms has some flaws. We have just over 30 of these rooms throughout the company, and issues with connectivity are a bit frequent, and this is likely due to the fact that it uses two consumer devices (a PC or Mac plus an iPad) which require a constant connection for the platform to work. Many may find it easier to support a conference room system involving one mini PC running Zoom (reminder, Zoom is available for Linux on PCs as well as Windows and Mac) and a simple wireless keyboard/mouse to control the meeting, instead of using a Wi-Fi connected tablet.
- I would personally like to see even more cross-platform integrations on the part of Zoom. For instance, Facebook Live is a powerful new outreach platform, and would be even more powerful if it could sync up with Zoom. Imagine starting a Facebook Live broadcast through a Zoom Webinar room and reaching hundreds of followers with full video. Virtual Reality is another growing technology. I actually found it possible to stream a virtual reality video through Zoom by using Zoom's Screen Share feature for Android. By mirroring an Android phone running a VR app, I was able to broadcast a 360 video in a standard Zoom room so that other Android and iPhone users could view through Google Cardboard. But this is more of a workaround than a baked-in feature. Something like a "Go VR" button which converted your video to a stereoscopic mode, or that enabled VR streaming through consumer VR cameras like the Ricoh Theta, would be truly amazing through Zoom. (UPDATE Jan 26, 2017: Zoom recently announced support for Facebook Live)
Sticky features like this, and the fact that they're among the cheapest conference room solutions out there, do add value to the platform. But they still have work to do to make them more solid.
- It's stable. Every video conferencing tool I have ever used has audio or video latency issues. We rarely experience that with Zoom. We've used them for about a year and experienced an issue only once. They quickly fixed it. Our team is spoiled by Zoom. If ever we have to use another tool, everyone immediately wishes we were on Zoom instead. Seriously near flawless audio and video experience.
- They have stellar customer support. I needed help installing Zoom Rooms and I received helpful and timely responses from the support person assigned my ticket.
- It's user-friendly. Our team adopted it really quickly and was immediately able to take advantage of the features.
- Sometimes if you do have audio/video issues - it's due to your internet connection. The tool does a good job of giving you a visual of the strength of your connection. It's super helpful in troubleshooting.
- Account Managers can be slow on responses.
I cannot think of a reason to not use Zoom. It would be my tool of choice for a company of 5 or 5000.
- Quality is excellent.
- Fresh, evolving product.
- Screen sharing and remote control.
- We don't like that the app now is 'hidden' in MacOS. Makes it too hard for novice users to turn on and leave on.
- The pricing tiers for the ability to apply custom branding don't work for us. Frustratingly so.
- It would be so great if there could be a tie-in between a 'regular' phone number (land or cell) and Zoom. So so great.
- It would be great to be able to host from a mobile device instead of just participate.
- Thank you for the Chrome app! Our Chromebook users are thrilled. We would like to see something closer to feature parity, however. :)
- Screen sharing is wonderful once up and going, but doesn't play very well with Mission Control in MacOS. Leads to a lot of unnecessary window moving when trying to share a specific bit of content from one of ten desktops!
- Not in love with the chat. Not even sure why. Maybe it seems like too much of an afterthought.
- Connecting clients to video conference meetings with one click; the system makes it easy for users of any tech experience level to connect.
- Cost efficiency. Zoom compares reasonably to the functionality of BlueJeans, but the price is significantly lower while providing similar service quality levels.
- The Zoom Rooms system provides room systems at a fraction of the cost compared to traditional video conference room systems, making it a cost-efficient way to implement video conferencing for other firms.
- H323 room system connector functionality with older systems. The software currently does not work well with older video conference systems such as the Polycom VSX 7000. This can create some compatibility issues.
- Simplified integration with Google Calendar. While this functionality exists, it could be streamlined better as it can be somewhat more complicated than rival software such as GoToMeeting in terms of setting it up for the first time.
- User interface is simple to download and use.
- The ability to easily show and annotate documents is great.
- The ability to record the sessions is vital to what we do. Zoom makes it easy.
- Setup in an Exchange environment is difficult with the current instruction set
- Ability to pin a user on the iPad interface
- The audio conference telephone numbers sometimes ring busy or say they are not in service
- Record a class and share via Google Drive for students to use as a review tool.
- All participants can annotate on the shared desktop if desired.
- Personal Meeting IDs can be set up for instant meeting creation (click to join).
- Participants can stay engaged in a conversation via raising their hand in Zoom's Chat to indicate they have a question to ask or comment to make.
- Needing to click the SSO button vs. logging in can be confusing for some users. Having text explaining that if you use Zoom as part of an institution, click the SSO button to sign in would alleviate obstacles to access (especially when the obstacle is keeping a professor from starting an online class session as they tend to forget these details).
- The Speaker view and Gallery views buttons are confusing. It would be helpful to have some sort of menu showing what the result will look like, or a preview when hovering over the buttons. Such as, if you choose Gallery view....the screen will look like .
- I would love to see the ability to add closed captions or subtitles to videos. We currently upload videos to YouTube to take advantage of their captioning features.
Zoom is less appropriate for teaching in groups if only one student is connecting remotely to a class. Depending on the setup of a classroom, there is a certain amount of choreography needed to engage the student in a conversation with a small group of students who are present in a course. We use online chats in our Moodle LMS to help with those types of discussions. Otherwise, all of the students in the group would have to connect to the Zoom session to use its Chat feature. This would also cause their video to appear which would need to be turned off and their participant window minimized by the instructor/presenter.
- Starting up a video chat, either on the fly or a scheduled one is really easy. It's obvious which users are currently available and which are not.
- When video chatting with multiple people, Zoom can highlight the speaker to make it easy to know who is talking.
- We use screen-sharing a LOT and Zoom makes it easy to not just share your screen but only share a particular window on your screen. This keeps the other attendees focused and protects my privacy because I'm not exposing them to my entire screen.
- We currently use Slack for text chat because Zoom's text chatting features are not as strong as Slack. Having said that, it wouldn't take much to get Zoom to the point where it would do what we need for text chatting. I hope they do as I'd rather have one app instead of two.
- If two people try to start a video chat with each other at the same time, Zoom thinks that both are busy and rejects the connection rather than figuring out what is really going on and connecting the two people together. I'm sure they know about this and will fix it at some point.
- When users sign off, they disappear from the list and the list resorts itself. If you happen to be about to click the Meet button for a user and the list sorts, you may accidentally start a video chat with the wrong person. I have mentioned to them that they should not resort the list while the mouse is within the list. They are extremely responsive to suggestions and bug reports FWIW.
- Collaboration has never been easier with individuals, outside collaborators, and conference rooms all connecting seamlessly without IT assistance.
- ZoomRooms are simple to operate with a touch tablet instead of complicated remote control.
- Zoom is constantly improving and adding features. Pretty much everything I have put on my feature request list with Zoom has made it into an update. This is an innovative company with a product growing stronger with every release.
- Rarely, bugs are introduced in a version, so test updates on non-production systems before updating! (but that should be standard IT practice anyway)
- ZoomRooms are run by regular computers (either Mac or Windows), so unlike dedicated hardware like Polycom, it is up to you to properly secure and update this platform. It would be easy to forget that and let this PC become a security vulnerability.
- ZoomRoom is not a single vendor solution. Zoom recommends hardware, but when issues occure, you could have to deal with multiple vendors tech support/warranty to get the issue resolved.
2. Client meetings without traveling to their offices. We would spend 2 - 3 hours of traveling to have a one hour meeting. Now we use ZOOM and only spend the one hour (no travel time)
3. Qualifying prospects - initial contact. An online call can answer many basic questions to determine whether a prospect is ready for an in person sales call.
4. Webinars (ZOOM Webinar) - we run our weekly webinar series through ZOOM.
- Visual - you can see people's facial expressions and reactions - just like being there in person.
- Product support has been quick and simple
- Audio defaults to mute and some clients have trouble with speakers and microphone settings
- More communication about how others are using ZOOM to improve productivity
- Increase overall awareness so people are less hesitant about 'learning a new tool'
- Interface is extremely clean and easy to navigate
- Support is amazing
- Very quick turnarounds for product updates that address current issues
- Audio quality sometimes missing the mark
- Need to have integration partners who can help set up system in bigger conference rooms (ceiling mic, speakers, cameras, etc)
- It is easy to schedule and start meetings. The product is user friendly for all, even for those who find technology to be a challenge.
- The picture clarity is great, as is the volume.
- We have never experienced a technical issue with Zoom.
- The cost of the system is more than reasonable.
- Dual screen streaming - the last time I checked, Zoom was the only company who did this well. Allows us to have video on one screen and shared content on another, making a huge difference to the utility of video conferencing in our meeting rooms.
- International dial-in bridge. Some competitors have this, but not many.
- Recording - the recording is simple, east and works.
- It would be nice to have a cut-down WebRTC interface for quick connection without having to download the client. I understand the issues with this route, but still, it would be nice on occasion.
- The desktop client has on occasion gotten confused when someone has it running but not logged in, then clicks on a Zoom URL. Not seen for some time, but a small worry.
- It would be better if the Zoom Room product could allow the use of the hosting PC for windows apps that could then be shared - the lack of this stops us using it, we stick with the standard Zoom product.
- A pay-as-you-use model for the H.323 bridge would be preferable to the subscription - we pay for it every month, but use it about 3 times a year.
- Excellent audio and video quality.
- Meetings start very quickly; sending invitations is fast and easy.
- I wish that I could schedule a Zoom meeting from within Outlook. The way it works now is that you use Zoom to create an Outlook appointment. I'd rather create an appointment and then add Zoom. Why? Just what I'm used to, I guess.
- Stability and quality of the calls and client + having a bespoke join-page with our branding
- Zoom room concept & functionality
- Very simple administration with a lot of functionality
- Screensharing of iOS devices on WiFi
- Great and smooth enterprise-user management (SAML, Google, domain signup)
- A backup meeting client without local install (like hangouts)
- Better two-way calendar integration and seeing upcoming Zoom meetings you are invited to in the Zoom client
- Better UX structure and flow for meeting invites (really missing a list of previous invites from others so you can "re-join")
- More options for recording a meeting (speaker view, switch recorded angles etc.)
- Be able to hide the chat or get the chat more Slack-like
- Very responsive when sharing screen compared to other software.
- Clear audio and video.
- Support for all platforms (Linux, Windows, Mac).
- Zoom rooms are very affordable compared to a classic conference system.
- Support, were fast to respond for simple task but very slow to reply for more advanced issue (more periodic status updates would be welcomed).
- Being able to request recording permissions would be good.
- Audio and Video quality and connection are suburb
- Sharing a screen is super easy
- Recording classes and events makes life really easy for archival purposes and review at a later date.
- Possibly increased space for cloud storage for recordings
- It would be great if users could have full functionality through the webpage instead of having to download the app, but I understand the limitations of the technology.
- As an administrator, I'd love to be able to see a record of meetings started and held when not a scheduled meeting.
It might be less appropriate for outside meetings or where there is a lot of background noise.
- Great technology. People can log in easily, and we've never had a technical issue that stopped us from having a session. So I guess reliability.
- Access. We have the desktop control, as well as the link in Outlook. And, of course, the browser.
- Integration with Outlook.
- Can't think of anything. It does everything we need it to do.
- It works with a click of the link, just download a small plug-in one time. A host can download software to make scheduling easier, and it comes with an online chat feature to boot. We were able to provide academic or technical office hours with chat.
- Screen sharing is very robust and easy.
- Videos record to your computer, so finding files is easy. Files record in mp4 format, which play in a modern browser.
- Some functionality in the back end to group users into departments or programs could use some updating, but in the time I have used the software I have seen constant updates.
We also have 5 Zoom Rooms deployed across our remote locations.
- Quality of voice and video
- Simplicity, especially for external users
- Upgrading the client is sometimes troublesome. Often the client tells me it's updated while it isn't.
- A few of our customers have IT policies denying the use of remote collab tools other than WEBEX. Maybe a wide campaign to make Zoom well known and, at least, allowed at those orgs would be nice...
We love it, especially after adoption Logitech POP + Harmony to automate room startup.
- Cost savings over comparable tools is significant
- Quality of service is on par or better than GoToMeeting and WebEx.
- The ability to start or schedule meetings directly in Outlook
- Easily switch screen sharing between participants.
- We have experienced some audio issues, where the attendees joined the meeting prior to the organizer, and for some reason, none of the participants could hear the others. The organizer had to join to the audio portion first. This isn't a consistent issue, but does happen on occasion.
Being the Director of Distance Learning, I use Zoom to host monthly meetings with our site coordinators. Before Zoom, there would be annual meetings happening on the main campus. Being able to do monthly meetings, I was able to keep them updated with the latest happening on campus plus I was able to do extensive training on the software that we use every day on the main campus.
- 3 levels of broadcast. This is a fabulous feature that I have not seen on any other video conferencing software. If a participant is on a poor internet service, they will receive a smaller broadcast of the session. Unlike other video conference software, if you don't have good internet connection then you are out of luck.
- Screen Sharing +. So as a host you can share your screen with the audience. I know, "Big Deal, the others can do that", but Zoom expanded it. The audience members can share their screen with everyone or you can give mouse control of your shared screen with an audience member. Which is great for teaching!!!
- Customer Service/Plans. These guys have the best customer service team. You email a question, you get a response within a few hours, not days. Plus if you are an educator or education institution, they have some of the best deals for you.
- There is one thing. I want to have a button in my online class that would let students know that I am available or not for them to communicate with me through Zoom and they would click on the button and it would open up a Zoom meeting. That might already exist, but I just haven't had the time to research it.
I wouldn't do meetings when the person attending is less than 15 feet away from you. Bad feedback noise.
We are a court reporting firm and use ZOOM for Video Depositions - Recorded and not Recorded.
We also use ZOOM for video conferencing linking either point to point or multi locations.
The use of ZOOM allows us to expand our business across the country and worldwide and allows our clients improved efficiency cutting down on travel and time whether across town, across country, or to foreign countries.
- We have conducted video linked depositions from our home base in Florida to California, Canada, many states and even as far away as Dubai.
- We can record in HD-MP4 format and provide immediate copies of the recorded deposition to our clients.
- We link the recorded meetings/depositions to our cloud storage giving access either electronic or DVD to our clients.
- In the last few months ZOOM has added a pause feature to the record function which allows us to interrupt a recording without ending - thus we can resume when ready on the same file.....BUT we need a time and date stamp on the recording to make it fully functional. We have been asking for this for almost two years now with no results.
- Zoom is easy enough to use that even our most technologically challenged users never have a problem downloading and joining a meeting
- The video is always high quality with very little distortion.
- The features that give me the ability to monitor and control users is fantastic. Students sometimes struggle to realize that their background noise can be distracting to other students.
- There are still a few audio issues from time to time such as echoing and reverb. I know that's a user issue, but it does cause confusion from time to time.
- Zoom is a reliable platform for communication and sharing screen images.
- Zoom is easy to schedule and initiate or log on to.
- Zoom is easy for new members to acces
- Zoom might consider a chat or notes page for record keeping or facilitating an agenda.
Zoom Scorecard Summary
Feature Scorecard Summary
|On-premise Edition||Pricing Details||Terms|
|Virtual H.323/SIP Room Connector||49/month|
|SaaS Edition||Pricing Details||Terms|
|Zoom Room Conference Room||49/month|
Zoom Support Options
|Free Version||Paid Version|
|Video Tutorials / Webinar|
Zoom Technical Details
|Deployment Types:||On-premise, SaaS|
|Operating Systems:||Windows, Linux, Mac|
|Mobile Application:||Apple iOS, Android, Blackberry, Mobile Web|
|Supported Countries:||North America, South America, Europe, Africa, Asia, Australia|