Overview
What is Zoom?
Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone,…
It just works, all the time. We can conduct our business without interruptions.
ZOOM is miles ahead of the game.
The go-to solution for data security assurance in communications
Zoom does the job
Finest product for Conferencing
Get More Done with ZOOM!!
Zoom helped us build our client base
How Zoom has helped my day-to-day operations
Careless customer service
Frustrated with Zoom
Zoom Review
Zoom Review
Zoom- Best Online Platform for Interactions
Frustrated by Zoom's poor UX that doesn't improve over time. Annoyed that it forces you to install updates at the worst possible time--right before a meeting :-/
How Zoom Differs From Its Competitors
Zoom Rooms
On the other hand the level of satisfaction, both …
Zoom Rooms
Zoom Rooms
Zoom Rooms
Zoom Rooms
Zoom Rooms
Zoom Rooms
Zoom Rooms
Zoom Rooms
Zoom Rooms
Zoom Rooms
Zoom Rooms
Zoom Rooms
Zoom Rooms
Zoom Rooms
Zoom Rooms
Zoom Rooms
Zoom Rooms
Zoom Rooms
Zoom Rooms
Zoom Rooms
Zoom Rooms
Zoom Rooms
Zoom Rooms
Zoom Rooms
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Desktop sharing (702)8.181%
- Meeting initiation (690)7.979%
- High quality audio (707)7.777%
- High quality video (709)7.777%
Reviewer Pros & Cons
Video Reviews
18 videos
Pricing
Add-On Zoom Translated Captions
$5
Add-On - Zoom Whiteboard
$24.90
Pro
$149.90
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
Performance & Compatibility of Online Events Software
Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.
- 7.7High quality audio(707) Ratings
High quality audio connection is consistently available, with few or no interruptions.
- 7.7High quality video(709) Ratings
High quality video connection is consistently available, with few or no interruptions.
Screen Sharing
Features related to remote screen sharing capabilities.
- 8.1Desktop sharing(702) Ratings
Presenters can remotely share a view of their desktop with attendees.
Online Meetings / Events
Features related to hosting and attending meetings and events online.
- 7.5Calendar integration(631) Ratings
Scheduling capabilities integrate with users’ Calendars.
- 7.9Meeting initiation(690) Ratings
Meetings can be easily initiated, whether they are scheduled or on the fly.
- 7.7Record meetings / events(663) Ratings
Meetings and webinars can be recorded for playback.
Online Events Collaboration
Features related to collaboration between attendees during web conferences, webinars, and other online events.
- 7.5Live chat(599) Ratings
Participants can use one-on-one and group instant messaging to communicate privately or selectively during meetings.
Online Events Security
Features related to the security of meetings and other events held via web conferencing/webinar software.
- 6.8User authentication(515) Ratings
Administrators can require users to authenticate their identities before joining a meeting.
- 7Participant roles & permissions(568) Ratings
Administrators can grant users different levels of access to conferences, as moderators, presenters, attendees, or participants. Permissions can be set for individual users, or based on user role/group.
Cloud PBX
A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment
- 5.8Hosted PBX(11) Ratings
Hosted telephony infrastructure obviated the need for local PBX hardware
- 5.7Multi-level Interactive Voice Response (IVR)(13) Ratings
IVR is a phone menu allowing callers to interact with the system through voice and keypad
- 7.1Directory of employee names(15) Ratings
Voice directory of all employees for self-service dialing
Call Management
Customized phone system settings
- 7Answering rules(12) Ratings
Ability to enter rules to route calls to main number or other extensions in case of absence
- 8.3Call recording(19) Ratings
Automatic recording of inbound and outbound calls
- 6.3Call park(12) Ratings
Ability to hold calls in virtual location and subsequently access from any phone in system
- 6.9Call screening(12) Ratings
Ability to block numbers or send calls directly to voicemail
- 6.7Message alerts(16) Ratings
Receive SMS and email message notifications for voice and fax messages
- 7.1Business SMS/External Messaging(8) Ratings
Unlimited SMS and/or MMS with clients
- 7.5Voicemail Transcription(12) Ratings
AI-powered voice-to-text transcription of voicemails
Mobile apps
Apps are compatible with mobile devices.
- 8.2Mobile app for iOS(20) Ratings
App for iPhone and iPad
- 7.1Mobile app for Android(15) Ratings
Android app
Unified Communications Platform and Collaboration
UCaaS platforms allow teams to collaborate internally in one central space.
- 5.3Centralized communications management(11) Ratings
All voice, chat, and video features can be managed from one central platform.
- 5.8Team messaging(12) Ratings
Team members can send each other messages.
- 7.1Team document sharing(12) Ratings
Documents can be shared with other team members.
- 5.7Call and meeting analytics(12) Ratings
Analytics and reporting are available about both calls and meetings.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Zoom?
Zoom Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
- Supported: Business SMS/External Messaging
- Supported: Voicemail Transcription
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Performance & Compatibility of Online Events Software Features
- Supported: High quality audio
- Supported: High quality video
Online Meetings / Events Features
- Supported: Scheduling
- Supported: Calendar integration
- Supported: Meeting initiation
- Supported: Record meetings / events
Screen Sharing Features
- Supported: Desktop sharing
Online Events Collaboration Features
- Supported: Live chat
Online Events Security Features
- Supported: User authentication
- Supported: Participant roles & permissions
Unified Communications Platform and Collaboration Features
- Supported: Centralized communications management
- Supported: Team messaging
- Supported: Team document sharing
- Supported: Call and meeting analytics
Zoom Videos
Zoom Integrations
Zoom Competitors
Zoom Technical Details
Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Windows, Linux, Mac |
Mobile Application | Apple iOS, Android, Blackberry, Mobile Web |
Supported Countries | North America, South America, Europe, Africa, Asia, Australia |
Supported Languages | English |
Zoom Downloadables
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(5193)Attribute Ratings
- 4.1Likelihood to Renew16 ratings
- 10Availability1 rating
- 9Performance2 ratings
- 6.8Usability39 ratings
- 4.3Support Rating39 ratings
- 9.6Implementation Rating7 ratings
- 7Configurability1 rating
- 10Product Scalability1 rating
- 10Ease of integration1 rating
- 10Vendor pre-sale1 rating
- 10Vendor post-sale1 rating
- 9.2Professional Services8 ratings
- 7.9Contract Terms and Pricing Model13 ratings
Reviews
(201-225 of 734)Zoom - A great way to include all in meetings.
- It's user-friendly, easy and intuitive to use if you're already pretty tech-familiar.
- It comes up as it's own window, so you can be attending the meeting and at the same time bring up any documents you'd like to look at during the meeting, all on your computer.
- It also has a chat feature, so if, for instance, the sound isn't working on someone's end, you can still communicate that to the other people in the meeting.
- I think an alert somewhere that tells you if your speakers are not turned on would be helpful. You may have the sound on in your Zoom meeting, but if you're speakers are not on you may not realize why the sound isn't working.
Nothing can replace face-to-face communication, however, this is a great alternative when that just isn't possible.
Come on and ZOOM!
- Creates communication opportunities even across different time zones.
- Their customer service, if issues do arise, is quick, professional, and on point.
- Great recording options, to refer to later when you need to compare meeting notes.
- Connection process isn’t always easy to familiarize yourself with for every user.
- Large users in a video meeting can sometimes create laggy video quality
- A Bluetooth connect ability option would be great because occasionally, wired connects causes issues.
Great tool for organizations with large meetings!
- I've always been happy with the quality of the video and audio. It's superior to Google Hangouts, which often crashes or has video issues.
- It's much easier than other products to have a large number of participants in one room. Other products have stricter guidelines on the number of people connecting to one call.
- It was easy to integrate Zoom into our meetings via Google calendar.
- I feel as though the UX could be more intuitive once you're in a meeting switching between full screen, pinning videos to the meeting, etc. I sometimes fumble around and can't remember where to go to get back to the view I want.
- It would be nice to have some tools to edit the video recordings!
Meeting At Your Convenience!
- It helps in conducting live video chats and access to meeting analytics. We can easily share the screen during a call.
- The recording feature is helpful in saving. It gives great access to in-depth support like live help, online chat, phone support, FAQs.
- It comes for free and we can add 100 participants in a video call at once which is one great feature.
- Sometimes managing sub-accounts becomes a bit difficult.
- The dashboard could be made better for PCs.
- The host box is seen on the upper right side which can move or minimize in meeting mode.
- Overlay controls are unlikable, as they get in the way of recording.
Best of the best cloud-based video calling software
- Zoom is an online based best video conferencing software capable of combining meetings and sharing content.
- The best part about this software is that it is supported by android, ios, Mac, and Windows as well.
- Zoom offers great free edition features for its users.
- To add videoconferencing to your company, it also offers a feature called Zoom Rooms.
- I wish there could be a warning feature when accidentally two Zoom meetings are scheduled.
- It is not totally free, as you have to pay after 40min of use.
- Sometimes call or meeting recordings don't show up or download.
- A pop up feature or notification should also be there if we miss any chat.
Unified Collaboration That Just Works
- Zoom is simple to use and deploy. Users quickly adapted to the zoom client and immediately said the solution improved their day to day activities.
- Zoom Rooms have improved our ability to share content and collaborate with teams across conference spaces throughout the organization.
- Webinars have improved our ability to provide training and recordings to end-users and teams.
- Auditing of the admin roles. Logs for functions the admin performs such as IM performing searches for IM chats.
- Ability to perform IM chat audits and see the images in of screen captures in the chat audit (i.e. images or files).
My Zoom Review as recruiting coordinator
- The quality of Zoom is superior to other options. There's less static and dropped meetings.
- There are more options on Zoom then other companies on the meeting feature.
- User-friendly! Great ease of use.
- View of availability in chat mode: we would like availability to be more prominent.
- The notification is not as noticeable: I miss incoming messages frequently.
- The ability to split meeting invites: to send different messages to different groups of team members within the same invite.
Zoom --A very versatile web conferencing software
- Zoom offers acceptable easy video conferencing features for business or family meetings with the webinar add-on. The Zoom interface is nice to go directly to the website.
- Another amazing feature is that I can link it to my google and yahoo account as well.
- As compared to other tools, it also includes up to 100 participants in video conferencing.
- When starting, the system is currently quite slow, which causes files to take a long time to be transferred.
- To make video call or video conferencing it always requires a good internet connection.
- Another big drawback I will mention is that it only accepts PayPal electronic wallet, which I'm not using currently.
Zoom is the best, forget all the rest.
- Training Videos across multiple sites.
- Leadership Meetings across multiple sites.
- Video Interviews.
- Offsite events.
- Helps with Work From Home Users.
- The mobile app needs work.
- More options are needed on the Mobile App, like resizing shared screens.
- The raise hand feature should highlight the person who's pressed the button.
Zoom Review
Not all of the organization is familiar with Zoom, but mostly sales and pre-sales.
- Video experience.
- Joining experience.
- It's easy to learn how to use.
- Its consistency of partnerships, because it is very confusing to know what is best to use with what.
- Better integration with calendars outside of the add on. If someone schedules a Zoom meeting it does not show up on your app. Only your other meetings do.
Almost A Second Office For Me!
- With the simple Zoom add-on we can download into our personal Outlook to make scheduling meetings easy.
- Every employee has their own account and unique login ids . Their customization options are great to use. It easily gets integrated with Google Calendar.
- It allows for scheduling the meetings in advance orto send an invitation from the software itself.
- The least likable thing about this software is their overlay controls. They can get in the way of recording.
- Their support could have been a little better. The action bar while sharing a screen is a bit cluttered.
- The text chat feature should be improved. Text messages are not saved if you end the call .
- It required more significant integration with G Suite and Office 365.
Zoom Review for V
- It is built around ease of use for end users.
- It is very easy to manage.
- New features have been coming out fairly regularly.
- Hardware vendor acceptance - There are lots of choices but we attempted to reuse some hardware that was not supported.
- Auto removal of accounts for users that have left the company.
- Tier 1 chat support does not seem to have enough ability to accomplish request.
Zooming into the future.
- Ease of use. The ability to get into a meeting within seconds.
- Small client that installs fast. It doesn't take up much room and I don't have to configure numerous settings after install.
- Ability for the system to recognize my connection and adjust to my environment.
- Being able to use my existing phone system to place calls from the Zoom client.
- A con was having the camera active on all calls, but that has been fixed now.
Zoom Review
- Our all-hands meetings are now fully remote and Zoom. It makes sharing what's going on very easy and recordable for reference later.
- Pair programming is great through Zoom. Being able to share or cede control of your screen to someone is a great hands-on way of learning.
- This OSX 10.14 webcam bug is brutal, but I know it's not necessarily your fault.
- Presentation mode with multiple presenters is kind of tough because someone has to stop sharing before the others can share.
A reliable and affordable online meeting solution
- Simple and convenient management interface.
- Immediate link for device and PC users.
- Integration with the calendar.
- Automatic caller-ID for audio users.
- Automatic user credentials without registration.
- More audio conference features for the host.
Zoom Rooms and Zoom Phone are no brainers!
- The connection is always clear.
- The audio is always clear.
- The connection is always secure.
- Zoom works with any OS.
- Zoom is easy to download.
- The setup process could be a bit easier. Since it works on just about any OS, it can be hard to understand the setup process.
- It would be great if Zoom could connect to external devices via Bluetooth or airplay. We currently use it via iPads connected to monitors and if they are a disconnect, the entire setup process has to be redone.
- The process of connecting to a meeting could be better. Clicking on the link, being taken to a site, then being redirected to the app can be a bit inconvenient and take too much time.
- Accommodates many attendees.
- It can be used anywhere.
- It has some easy usability.
- Poor video quality (compared to competitors on the same machines on the same networks with the same number of attendees).
- Complicated, with many steps for simple use.
- Why have a passcode to exit?
Zoom is fantastic
- Quality
- Ease of use
- Some of the UI seems dated.
Zoomify yourself: It really works great!
- Easy to use
- Simple to install and configure
- Consistent and reliable
- Zoom listens to its customers
- Great partnership
- More reporting and analytics
- Additional licensing tiers
- PSO can be more customer dedicated and responsive
Awesome
- Ease of use
- Zoom for Microsoft
- Zoom Phone
- Zoom presence synchronization in Outlook
- Provisioning using Azure AD group
- Simplify the upgrade on the desktop client.
Perfect solution
- Easy
- Fast
- Reliable
- I need better equipment as my room is not the best acoustically.
- Missing more robust telephony features, but I can't wait!
ZOOM ZOOM easy meeting room
- Conference call: Easy to add people and forward the invite
- Screen Share Demo
- Integrate with 3rd party applications: Outlook, Slack
- Formatting the Outlook meeting invite is fewer words.
- Make it easier for employees to add different employees Zoom room to an email.
Zoom over WebEx
- Easy user interface
- Great customer support
- Market share
- Some functionality needs further testing before launch.
One stop solution for Web Meetings!
- Scheduling a meeting quickly.
- Ability to use the whiteboard tool to make others understand.
- Quality of conversation.
- More locations should be supported for calling economically.
- It should work on PC without downloading any special software.
It just works every time and all the time!
- Easy to use
- Reliable with performance
- Good sound quality
- Better polling
- Better in-meeting "raise your hand" controls