Zoom

Zoom

Customer Verified
Top Rated
About TrustRadius Scoring
Score 8.4 out of 100
Top Rated
Zoom

Overview

Recent Reviews

Zoom Review

8 out of 10
May 23, 2022
We use zoom to conduct demos with potential clients as well as for our internal meetings with our team and company wide meetings.<br><br>Th…
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Easy to use

10 out of 10
May 08, 2022
I use Zoom for both business and personal use. In business, I use it for virtual meetings and to do demos with clients. I find it to be a …
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Reviewer Sentiment

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Awards

TrustRadius Award Top Rated 2022
TrustRadius Best of Award, Best Of Relationship 2022
TrustRadius Best of Award, Best Of Value 2022

Popular Features

View all 17 features

Desktop sharing (684)

9.0
90%

Meeting initiation (671)

8.6
86%

High quality video (691)

8.6
86%

High quality audio (689)

8.6
86%

Reviewer Pros & Cons

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Video Reviews (18)

Record

Pricing

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Pro

$14.99

Cloud
per month/per license

Business

$19.99

Cloud
per month/per license

Business

$19.99

On Premise
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://zoom.us/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $14.99 per month

Features Scorecard

Performance & Compatibility of Online Events Software

8.3
83%

Screen Sharing

8.6
86%

Online Meetings / Events

8.4
84%

Online Events Collaboration

8.4
84%

Online Events Security

8.4
84%

Product Details

What is Zoom?

Zoom helps people stay connected so they can get more done together. From meetings, chat, phone, and webinars to conference room systems and online events, Zoom powers all your communication needs. Our secure, reliable video platform offers a high-quality experience that is easy to manage, use, and customize.

-- Zoom Meetings & Chat
-- Zoom Phone
-- Zoom Video Webinars
-- Zoom Rooms & Conference Room Connector
-- App Marketplace

Zoom Features

Performance & Compatibility of Online Events Software Features

  • Supported: High quality audio
  • Supported: High quality video
  • Supported: Low bandwidth requirements
  • Supported: Chrome compatible
  • Supported: Firefox compatible
  • Supported: Safari compatible
  • Supported: IE compatible
  • Supported: Available for Linux
  • Supported: Available for OS X
  • Supported: Available for Windows
  • Supported: Mobile support

Screen Sharing Features

  • Supported: Desktop sharing
  • Supported: Document/File sharing
  • Supported: Application sharing
  • Supported: Whiteboards

Online Meetings / Events Features

  • Supported: Scheduling
  • Supported: Calendar integration
  • Supported: Meeting initiation
  • Supported: End meetings
  • Supported: Integrates with social media
  • Supported: Record meetings / events
  • Supported: Dial-in attendance
  • Supported: Online attendance
  • Supported: Mute
  • Supported: Slideshows
  • Supported: Media
  • Supported: International calling
  • Supported: Multiple webcam streams

Online Events Collaboration Features

  • Supported: Live chat
  • Supported: Audience polling
  • Supported: Q&A
  • Supported: Meeting space storage
  • Supported: Annotation
  • Supported: Remote support features

Online Events Security Features

  • Supported: User authentication
  • Supported: Participant roles & permissions
  • Supported: Participant list
  • Supported: Confidential attendee list
  • Supported: Secure file sharing

Zoom Video

Learn how you can can use multi-spotlight, multi-pinning, and video reordering to better manage you meetings.

Zoom Integrations

Zoom Competitors

Zoom Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Blackberry, Mobile Web
Supported CountriesNorth America, South America, Europe, Africa, Asia, Australia
Supported LanguagesEnglish

Comparisons

View all alternatives

Frequently Asked Questions

What is Zoom?

Zoom is a unified communications platform primarily known for its use as a web conferencing tool. It features HD video and audio, collaboration tools, chat functionality, and an enterprise cloud phone system.

How much does Zoom cost?

Zoom starts at $14.99.

What is Zoom's best feature?

Reviewers rate Desktop sharing highest, with a score of 9.

Who uses Zoom?

The most common users of Zoom are from Mid-sized Companies (51-1,000 employees) and the Information Technology & Services industry.

Reviews

(26-50 of 705)
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Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Secured communication with authenticity
  • Sharing documents while on call
  • Changing background for chatrooms
  • Allows other applicable apps to access from zoom
  • Timing of the meetings could be more and an option to resume the same meeting without conducting another meeting could be helpful
  • Joining a meeting should be more feasible using the join link than having it redirected to webpages
  • Cost could have been a little less
January 11, 2022

Fabulous ZOOM

Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Used FOR Client meeting.
  • Better Voice Quality.
  • Inviting the multiple peoples in a single call.
  • Not able to remove that zoom navigation bar.
  • Need to improve a video quality.
  • Need to add sub background image functionality well.
January 11, 2022

Join whatever you are

Mossabber Chowdhury | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Use in Conducting Class
  • Use in Managing Exam Room
  • Presenting report
  • Schedule Maintaning for taking Classes on time.
  • Need improvement when it's work in low network
  • sometimes it's a crush when we need to work on different tasks on time. It needs to improve
  • Costing of the product moderate but we need comfortable region for this price.
Malay Kumar | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • Basically it runs on very slow internet bandwidth
  • User Interface is very much understandable and familiar
  • Joining the meeting is very easy as compared to other Cloud VC apps.
  • Zoom Should introduce HD Video conferencing resolution i.e. 1080P so that we can use [it] in a more productive way.
  • It should have [the] in-app feature of connecting with endpoint VC device without having the need of CRC license.
  • Licensing criteria in zoom should be simple, as there are plenty of options available on its website and generally people get confused in what to choose,
Samuel Reynolds | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Great video and sound quality.
  • Easy to use tools like whiteboards, annotators, chats, and to share the screen.
  • Easy to install and use across multiple devices, even at the same time, like be on a desktop and iPad at the same time.
  • Few dropped calls.
  • Um, I’m struggling here to think of something that could be improved here. I wish it were cheaper for some higher end services. But it’s a great product, so I can’t be mad about that.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Available on multiple devices
  • Break Rooms feature t all the class preform different task
  • Recording option and cloud storage
  • Security feature t protect the meeting with a PIN or password.
  • Link the Google or Outlook Calendars to exports meetings easily would be good a great option.
  • Having an integrated calendar into the Zoom app would be good to easily manage the meetings and availability.
December 16, 2021

Zoom To The Rescue

Paul Li | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Breakout rooms.
  • Still backgrounds.
  • Enhance audio & vide effects.
  • A method to sync audio from various participants especially for the purpose of music lessons over the internet.
  • Feature to allow for more than a single designated speaker camera zoom window.
Carolyn Swora | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Breakout rooms - their simplicity and ability to manage.
  • User interface - ability to manage all the features and see participants at same time.
  • Playing videos and audio - can adjust settings.
  • When doing breakout rooms, I would like the ability to not place co-host in a room.
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Easy to use.
  • Widely understood.
  • Supports multiple concurrent video feeds.
  • Integrates with many other apps via Zapier.
  • Data collection.
  • Video quality is poor.
  • Webinars lack features to improve interactivity between guests.
  • Spotlighting controls take some getting used to.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Easy and simple connection over an internet connection on a tablet, phone or computer and can switch from 1 device to another in an instant
  • Remembers previous meeting information for quick access as you don't have to look it up prior to connecting
  • Provides easy collaboration with people all over the world direct from our homes
  • Limit on participants for phone call via video
  • Time constraints on meetings for free version
December 01, 2021

Zoom for Education

Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Easy single sign-on.
  • Integration into Microsoft 365.
  • Excellent video and audio performance over many connections.
  • More educational focused tools for teachers and students.
  • Better integration into Learning Management Systems.
  • Improved presentation models beyond "sharing screen".
Muhammad Hossain | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • It's a great way to connect around the world with minimal bandwidth consumption.
  • Meeting our peers and exchanging ideas is made possible through the use of high-quality video and audio calls.
  • Exceptional audio and video quality; we are recording meetings and transferring them to other storage.
  • Compared to other apps, it has more features and allows for efficient file sharing within the chatbox.
  • Sharing zoom complete information is not visible on the screen, and also a bit is confusing minimizing and maximizing.
  • Every time someone enters the chat, a chat box appears on my screen, and some features are missing from this version.
  • Automatic conference connection based on a schedule isn't an option, and neither is enhanced security measures.
Abhishek Ankush | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • You can schedule the meetings
  • You can share the screen while meeting
  • Zoom is having a very good quality video calling.
  • It should have a feature of call recording.
  • Calendar schedule feature needs improvement
  • There should be an option of remote access the screen while on calling
November 24, 2021

Best Communication App

Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Screen Sharing
  • Recording
  • Chatting
  • Rooms
  • Live Streaming
  • HD quality
  • Apps availability
  • The meetings will be over at a given time, and teams will need to rejoin the bridge again to continue.
  • Won't work with low bandwidth.