TrustRadius
Zoom is an online meeting and video conferencing platform known for its webinar capabilities for live virtual events and broadcasting. It features HD video and audio, collaboration tools, chat functionality, and an enterprise cloud phone system.https://media.trustradius.com/product-logos/X0/J2/JJQC92U6VWBP.PNGZoom is better than all the restZoom is being used across our organization, especially in the sales organization. We were using another conferencing company, GoToMeeting (GTM), and having issues with connections on a frequent basis. Zoom has had a better connection since we have been using it which allows our team to utilize the video feature, which we could not before with GTM.,The video feature is great and easy to use. Their connection process is much easier. The fluidity of their platform is easy to use and aesthetics are nice.,When other notifications on your computer pop-up during the call it can mess up with Bluetooth headsets. If you are logged into your own Zoom account and try to open another one sometimes it won't connect correctly.,9,Zoom has made our meetings go much smoother We also achieved a small amount of cost savings,I have not used them yet.,GoToMeeting and WebEx Meetings,ZoomInfo, LinkedIn Sales NavigatorBest screen share software for fast-paced SaaS companiesAt Lingotek, we use Zoom across our entire company to provide the most user-friendly experience for both our employees as well as the people that they are connecting with. We are a worldwide company with many of our employees working remotely. Zoom allows us to stay connected as an organization as well as connect with our clients across the world with little to no interruption of business.,Easy to share your screen or pass screen share controls to others without large downloads needed. The admin dashboard is vital to our success. It allows our admins to diagnose any connection issues live and troubleshoot the cause in real time. Customizable settings. All of our employees use Zoom for different purposes. The Customizable Settings allow employees to turn off video, mute participants upon joining, store recordings in the cloud, have virtual backgrounds for calls, and more. Each employee can choose their own meeting experience based on their needs and their client's needs.,Fortunately, I have not found anything that has been hard to use or missing for my experience with Zoom,10,With Zoom, we were able to improve our audio and video connection quality over our previous provider. We were able to attain a 50% cost savings, while increasing our license count at the same time.,go to meeting and LogMeIn ProSee, share, recordWe have a globally distributed team and use Zoom for both our internal calls as well as client calls. The screen sharing feature is really useful and we also record the calls for future reference. It's good to see the team members of other locations on video calls as well. Next, we are planning to use the Zoom API in one of our projects for text messaging through a website.,Call recordings - we record all our scrum calls and especially the calls where we have to discuss new requirements. That way we don't have to worry about something that may get missed out while taking notes. Screen sharing - when we have calls with clients and they are reporting some issue or requirement in the system, they show us the problem via screen sharing. That way there's no gap in our understanding and we can avoid wasting time going back and forth due to miscommunication. No connection issues - we haven't had any instances of connection dropping during the calls which is great. Our calls are typically 5-8 members but we have tried Zoom with ~25 participants without any issues.,If you pause a call recording for a certain amount of time, it would be great if there's a notification somewhere that it is paused. A few times when I was hosting a call, I paused it while waiting for all participants to join but then forgot to resume recording. When a message is received on chat, it sometimes gets missed. A more prominent notification (blinking/popup etc.) may be helpful.,10,Zoom has definitely saved us a lot of cost. The free account is suitable for most of our needs. Calls recordings is another feature we use very frequently. It's good to see people we work with on video calls if they are in different locations.,Skype,Microsoft Visual Studio Team System, OneDrive, DropboxStop dreading video conferencingWe use Zoom all the time. We use it for client meetings, and we also use it when we conduct customer interviews on behalf of our clients (one of our main services). Zoom is great because it lets us feel like we're meeting face-to-face. I recently met with a client in person after ~20 hours of Zoom meetings and it felt like we already knew each other! Zoom is great because I can have a dedicated meeting ID to share with people. It's very easy to launch the meetings off desktop or mobile, and it offers to record. Honestly, I use the recording to make my own online videos. No one else is on the "conference", but the recording works just great!,Dedicated meeting ID to share with attendees High quality video Phone number for dial-in Recording,Zoom tries to be too smart with "mobile usage". I was sitting in my car, parked, and it kept trying to mute me (to block out ambient noise). Very distracting! Ideally, others should be able to start recordings.,9,Zoom helps me feel connected to my clients without having to travel,Slack, Calendly, BufferZoom- Always comes throughWe chat with a lot of non-profit organizations overseas. We first started investigating video conferencing services when security in China became more and more challenging to us, trying to reach our partners. Within the organization, only the program team uses it regularly, as they're most often in contact with our partners overseas. We had been frequently using Skype (and I still use that on occasion), but we wanted something more robust, with better connectivity than Skype, which is where Zoom entered the scene.,Screen Share Polls Internet Connectivity,Shifting between screen shares Video Conference ID is sometimes difficult for people to locate and connect Some of the interface can feel a bit outdated,9,Improved collaboration Improved communication More efficient,No, I don't use Zoom Rooms yet.,Skype,Dropbox for Business, Google Drive, Google FormsIf you don't have Zoom on your team....Your competitor that wins already had it!Zoom had literally transformed my practice! The global stage is now my outreach and marketing demographic. I am able to offer coaching, counseling, and therapies online through Zoom’s platform. The most exciting aspect is that I am able to offer Hypnosis Sessions Live through Zoom!! I am able to use the screen sharing feature to pipe in the hypnosis music during the live session; able to “Lock” the meeting which is their session for HIPPA compliance; and its recorded so they get a copy of their session. The integration for such an amazing format is spectacular and robust with functionality with out much technical skill needed to deliver stellar presentation and sessions for my clients and students! LOVE LOVE LOVE this incredible tool for my practice!,It still makes me shake my head at how robust this format is and all the features it provides for such an insanely affordable service/expense for my business! The ongoing training and rescourses that Zoom offers for the success of all its users is impressive! Never have I felt more supported with a product and confident that any concerns will be addressed swiftly and effeciantly!,The product for webinars is pricy for a small business owner...if that could be adjusted for small business that would be a huge benefit and not only myself but many global clients I have would begin using that format as well, if the price was adjusted.,10,Cost savings from adding Zoom to my business is seriously PRICELESS! The low cost of Zoom allows me to reach out to so many new demographics for potential clients, students and colleagues!! Negative?....well....I guess I would have to say, the only potential negative is that I have adjusted my schedule to be in my office so much less because Zoom allows me to “work” from anywhere!!! (Ok...I tried...but nope still not a “negative” it's an absolute PLUS!!! :-)),,Google Hangouts, FreeConferenceCall.com, GoToMeetingZoom speeds up my meeting opportunitiesWe use it across the entire organization. It enables us to bring together at the same time our various regional directors from different parts of the country. In doing so it saves us significant amounts of travel expense, etc.,One of the things it does very well is allow screen sharing so that we can work on the same materials at the same time. Another thing it allows is for us to build relationships far more effectively than any other means except in person. It is prohibitively expensive for us to fly all of our regional directors to the same location more than once a year.,I'm not sure this is a Zoom issue, but one of the problems we periodically have is sound distortion. The only way we have been able to cope with it is to have everyone mute their mike until it is their turn to speak, or until they want to say something. When using screen share with multiple choices I find that when I have finished a YouTube video presentation I want to go back to another element of screen share, such as a document, it is difficult to find precisely where to shut down the one presentation so that I can pick up immediately with the document on screen share. This might be more a YouTube issue, as it happens to me most of the time when I'm coming off a YouTube presentation.,10,Building solid relationships. Ours is a relationship based ministry. Ability to evaluate and plan within the context of the zoom meeting,My Love for Zoom!I use Zoom weekly, my business is only me! It addresses geographical challenges and allows us all to come together from a great distance.,Brings people together easily & it's free for those attending my meetings. Allows me to record and share my meetings with those who couldn't attend. Allows me to share PowerPoints etc., with the shared screen, again, very easy!,I am pleased with how it works!,10,Cost savings on travel! It is so easy to work with that many of my team have also found Zoom can work for them when they were nervous with technology! I believe my business has grown because of Zoom.Zoom simplified my meetings with people from all over the worldI use Zoom at every level of my business, from meetings with collaborators, to recording interviews, to meeting with clients. Zoom helps me connect with people from all over the world.,The connection is reliable, stable, and seamless - even when I can't control the quality of the internet connection of those I'm connecting with. I love how easily I can record calls with audio and video. Zoom is easy to use and straight forward. It tales no time or tech expertise to set up.,When recording calls, and sharing screens, it isn't always clear what is being recorded and how. With multiple folks on the screen, I'd like to be able to choose whose image is enlarged (even if they aren't talking) From the widget installed on my desktop I would like to more easily access the share link to my personal meeting room.,9,Simplified the recording of interviews and webinars Professionalism and first impressions have improved,I use my personal meeting room for most meetings with collaborators and clients. It is simple and reliable.,Google Hangouts and Skype,Calendly, MailChimp, WordPress, CanvaWorking remotely? Zoom is a must - hands down.Zoom is a part of our business. We are a remote company, and we use Zoom and Slack to keep our team connected. From meetings with the team, working with our clients, to training and troubleshooting with our customers... Zoom is our go to tool. We cannot go back to Skype.,Web conference Group meetings One-on-one meetings Screensharing,Clarity when there's network issues (not enough info when there's a network issue) Mobile app is terrible Web chat is bare bones. It resets for new people joining Signing in takes about 30 seconds,10,Saved us from skype Immediate collaboration Team closeness,We use different Zoom rooms for each department. We have a ops room, a course room, a education room. We also have a family room for those quick one off meetings. We also use breakout rooms for our students to separate a large group into smaller brain teams.,Skype, Google Hangouts and Join.me,Slack, Asana, Google Drive,15,,Meetings One-on-one Live troubleshooting,Using Zoom to teach a classroom Using Zoom to have a virtual retreat for the organization Using Zoom for major team meetings,Zoom webinars,10,Sharing screen Having conversations with one or more people,Creating a webinar with one or multiple hosts,Yes,9Zoom: the better alternativeI am the host for a weekly virtual show. There are approximately 300 in our group of Accountants, Bookkeepers, IT consultants and other professionals that support small businesses. We usually have anywhere from 6 to 20 members join us each week. We started our weekly meetings using Google's YouTube live, "Hangouts." We had technical difficulties almost every week, and it never got better. I was introduced to Zoom by a colleague, stopped using Hangouts and started using Zoom. I used the free version for several months, and liked it so much I purchased the Pro Version. Technical difficulties are very rare and usually associated with a poor internet connection. I record our weekly meeting and then upload the MP4 to YouTube and publish. I often copy the chat text if there are web links to the items discussed during the meeting and post in the comments.,Technical difficulties are very rare. Very easy to use, even novices will be up and running in a very short time. I love the ability to toggle between speaker view and gallery view. I can see the current speaker highlighted when talking - good for demos or use the gallery view to show everyone in the conversation, good if we are all involved in the conversation.,I would like to see the names of participants or be given the option to show the names in the recording. Currently you can only see the names while in the Zoom meeting. I would love to have frames around each of us. I do like the background option but would like something more like the "lower third" in the Google Hangouts. I would like to see auto shut off. Sometime I may have to leave early and would like to be able to walk away and have the meeting close after 1 hour. I know there is the ability to have another host, but I am talking about a more automated solution. I would love to be able to integrate Zoom with Facebook events.,10,I can now talk about discussions for the whole hour rather than wasting the first 15 to 30 minutes trying to minimize technical difficulties. I am able to turn the hosting over to someone else if I am busy on the day of the meeting. I can have reoccurring meetings set up so spend less time each week getting prepared.,I do not use Zoom rooms but would like to try them when the occasion arises.,,QuickBooks Online, Wunderlist, Google FormsZoom makes me excited to wake up in the morning.I use Zoom daily as the primary video communication platform with clients, leads, and peers. I use a variety of different ways: 1-1 conversations, team meetings, and webinars. As a user, I'm also using Zoom daily in interactions with other companies. It's a better alternative to other video conferencing and webinar software; is easier to use than competitors, has clearer video quality, and is simple to send a link to clients for a 5-second download. I don't have to worry about platforms.,Scheduling 1-1 meetings with clients is simple. Google calendar integration is useful. Additionally, I use the PMI line daily to send to people for very quick meetings and conversations. Conversations are always better face to face! Zoom's webinar capabilities and screen sharing are both best in biz. Quality is unbeatable, and the software is easy to use even for non-technical folks. And it looks nice! Customer service is stellar. Incredibly quick responses, excellent team attitude. Willing to help even the every day user.,For people new to zoom the "turn on video and audio" at the beginning of a call is still a little bit mystifying for some. I don't think that's really on zoom though. As a host, I'd love to be able to keep other's video off even when I'm not using webinar versions. There are a few use cases where light webinar features would be useful. I need to dig into the scheduling; but I'd love to be able to send attendees an email reminder both an hour in advance and earlier in the day automatically in order to reduce no-shows. Currently I do this in Google Calendar manually.,10,Strong positive. It's one of the most important tools I pay for in my business. The majority of my work is remote with clients across the country (and a few across the globe). It's been a game changer.,Google Hangouts, Slack, GoToMeeting and GoToWebinar,Slack, Dropbox, EvernoteZoom ReviewI use Zoom to work with remote clients and hold virtual meetings with remote people on my team.By using a video platform for meetings, people are more focused and engaged, and less likely to be doing other work while we are meeting than if we were just meeting by phone. We re able to share screens and connect visually to the content being discussed.,Very user-friendly, easy to use Higher quality of video than other platforms I have used Competitively priced - high value for service that is offerd,The ability to co-host with someone who does not have a Zoom account,9,Has saved time and travel costs for me and clients. Improved collaborative efforts with colleagues. Increased meeting engagement because we can see one another and read nonverbal facial expressions.,No, I don't use Zoom rooms.,,Skype for Business, GoToMeetingZoom zooms!!We use it routinely for coaching calls, design conversations with other team members, facilitating group meetings and delivering training workshops. It works pretty consistently in local, regional and international conversations. It allows us to look at work together and to record what we did. That's really helpful for folks who can't make the call and avoids redundant conversations.,Records what happened Allows us to edit together on the same document Allows us to create breakout groups for more small group conversation for learning or creative problem solving,The interface - finding things is not very intuitive. It's hard to find out where to go for things unless you use that particular feature frequently. It would be great if the whiteboard exported into something like One Note or Pages on a Mac for continuing to work with it afterward. The features on a cell phone or tablet are too limited.,10,Opened up a different quality of coaching Opened more online offers for webinars and group facilitation,Just started using them. Had a tech help me do it. I still feel like a real novice.,Skype,Evernote, Dropbox, SkypeStay Connected with ZoomWe communicate by Zoom every morning between our Baltimore office and our Manila office and review the projects for the day. We use it for training (share the screen), for joint editing, for reviewing issues and making joint decisions about next steps, and for assuring understanding by watching each other set up projects.,We can choose to share specific windows/applications, or the desktop to that we can quickly switch to whichever application is relevant to solve a problem. It is easy to switch from my desktop to the Manila desktop, so I can watch my trainee actually using the software for new tasks. She is more likely to remember how to do a task if she is the one running the program. We have a very large board (30 people) and each person lives in a different part of the world. We can use the software with up to 100 people, so we believe we can have our whole board on the same call for meetings.,We have not yet found any.,10,It costs less than the product we have been using.,No,GoToMeetingZoom works for WYTV7 Christian Broadcasters Network getting the message acrossWYTV7 Christian Broadcasters Network is a non-profit social media and radio broadcast organization. We use Zoom to meet people where they are via Zoom in order to interview them to share life stories. Zoom allows us to use the audio for our podcasters. Which sometimes gives a clear audible sound. Our Christian Music Network uses Zoom to interview guests and talk with our listeners during live episodes.,Allows us to interview people around the world Allows our listeners to call in and talk to a broadcaster during live radio feed Allow staff and board meetings to have recordable meetings.,Sometimes the sound quality blurs Sometimes the screen freezes,7,It saves time,AnyMeetingZoom: Simple and EffectiveAs a consultant with clients across the US, I use Zoom to maintain and support relationships and professional support daily. I insist on video conferencing (rather than phone calls) with clients. Zoom is simple, powerful and effective. Most of my clients have now navigated to also using Zoom to communicate internally in their organizations.,Easy access, even for the least tech-savvy professionals Simple screen sharing for document review and illustrating points Ability for me to "reach into" their computer to modify documents,Low internet bandwidth of my clients causes freezing - is there a way to diminish their picture quality? More intuitive controls for audio setup; first-time users struggle. Ability for me to "brand" zoom for my company.,10,Positive: it's just like being there Cost savings for my customers,Great video service and product - Zoom!I use Zoom to host my online classes, for private consults with clients and for webinars. I’m thinking also about sharing the platform with others.,Great video and sound quality. Easy to use tools like whiteboards, annotators, chats, and to share the screen. Easy to install and use across multiple devices, even at the same time, like be on a desktop and iPad at the same time. Few dropped calls.,Um, I’m struggling here to think of something that could be improved here. I wish it were cheaper for some higher end services. But it’s a great product, so I can’t be mad about that.,10,Made it easier to have classes on a stable platform and to have a greater participatory experience with clients via screen share as I discuss rather complex ideas with them.,GoToWebinar, Webinars OnAir, Join.me, Google Hangouts and Skype,Skype, GoToWebinarZoom into the future.Zoom is our current audio and video conference tool. This has allowed us to unify our company's conference tool across all 53 countries we operate in.,Outlook integration via a plugin. Very easy to create meetings. Very simple layout that is easy to use. Small install that does not require many resources.,Issues with direct interface into China.,8,This tool has made meeting conferencing faster and more effective than other tools. This tool has been configured to communicate using our Cisco UCS system.,We use Cisco hardware in our conference room. This hardware is integrated on the server to use the Zoom software.,Skype for Business and WebEx Meetings,Jabber, Microsoft Office 365, SolarWinds Network Configuration Manager, NagiosZoom's Great. Intuitive and Easy to Launch and Meet.Zoom is being used across the organization both internal facing and external facing conversations to conduct collaborative meetings. It solves problems of sharing presentations and recorded meetings, collaborative ideation, company updates and allows our sales teams to conduct demonstrations with high definition Audio/Video. We reduce the reliance upon projectors and it allows for multiple tools and processes to be consolidated under Zoom.,Zoom can activate at the click of a button or upon entering a conference room. This relives some of the frustrations of calling through conference phones and simulaneously use of multiple screens and projectors. It is all in one upon launch. You can create internal meetings on the fly using the room selector or join meetings in progress that are scheduled. Again eliminates issues with calendaring and allows for more participation as you do not have to search your inbox and open up multiple screens. From a client or customer or prospect facing perspective you can share screens, demo, and record presentations all with a few clicks. Very intuitive. It enforces participation and attention to detail as you can see who is not paying attention or body language when you have the video/webcam/conf room camera open.,Launch with Video On Default. When you are presenting to external clients or customers and if they are not aware of Zoom, default settings launch Video. Creates some confusion at the onset of calls/meetings. A Message within the Meeting Invite - Join Conf Call. Join Conf Call and Video Links could solve some of this and still allow for attendees to join screen shares or presentations through a redundant step. Echo and Microphone Feedback and Reverberation. Plain and simple. Pushing down updates through the admin with how to's for distributed teams and remote offices. When you have an admin 3000 miles away off hours and the equipment needs an update and the hardware needs to be reset, a further level of communication needs to happen by both Zoom to Account Admin to remote or field and redundant from Zoom to remote or field users. Keeps everything working and reduces resources and helpdesk calls and improves customer satisfaction. Expecting something to just work downstream . and putting it on an Admin to re-communicate updates, could jeopardize a half day of conference calls. Launching computer audio vs dial in or web based teleconferencing equipment. Computer Audio aka Laptop Mics and Speakers have terrible audio profiles. When you want high def audio in a home theater, you do not rely on the TVs speakers. You buy Bose, Sonos, etc. It needs to be communicated that some defaults use the computer audio which is sub-par for the others participating in a conference or meeting. Helping users of Zoom to use preferred or dedicated conference equipment lessens the impact of poor audio due to a laptops speakers or microphone. If you have to use a computer speaker and audio, it is what it is.,8,I believe we have improved collaboration. I believe we have been more focused at the onset of product demos. I believe we have reduced the use, cost, and maintenance of portable projectors and conference phone national and international wide call costs.,We use Zoom Rooms. It would have been nice to have laminated How to Guides on Use, Training, Step by Step, and Troubleshooting.,WebEx Meetings, GoToMeeting and Join.me,WebEx Meetings, Microsoft Office 365, Centrify Infrastructure ServicesZoom your videoUsed Zoom for video web conferencing with some of our customers, it provides great video experience and good sound quality, so communication was pleasant and smooth. IU is simple and very intuitive, so even when I saw Zoom for the first time it took several seconds to understand how to work with it.,The best video conferencing I ever saw, even with several video streams your conference remains smooth Sound is good enough to feel yourself comfortable Simple and intuitive UI,While having outstanding video quality, sound is still good, but could be better. More advanced noise cancellation will be a good idea,8,Collaboration with customers was improved, it is much easier to communicate with people when you see them,I don't use Zoom Rooms.,GoToMeeting and WebEx Meetings,Slack, WebEx MeetingsZoom Right ByI have dozens of clients, each with their own preferences for conference tools. Zoom is just one more nameless entrant in this very full space. When clients send me Zoom invites I use it. Otherwise it is not even on my radar.,Zoom meets minimum expectations for video conferencing. Zoom isn't annoying, so it's much better than Skype!,There is nothing notable or interesting about Zoom. There is no obvious value of using Zoom over Hangouts, Webex, Skype, or just a phone call.,3,Zoom has had no impact on our ROI. It's just one more tool we need to be aware of.,I have not used Zoom Rooms.,Google Hangouts, Skype and WebEx Meetings,Google Hangouts, Skype, WebEx MeetingsThe best in the marketMy team uses Zoom for all our online meetings now. We very often have meetings with clients online, and were looking for a simple, effective, professional system to use that would deliver high quality calls (both voice and video) and was easy to use for our clients, so they could get set up quickly on the meetings.,High quality video and voice calls Easy to use and set up,Not really any,10,We now have a system that our clients are happy with using Less time spent trying to get connected No loss of signal,GoToMeeting and Skype for BusinessZoom for the win!I use it for my business to interact with my clients during our one on one sessions. They love being able to go back and watch the recording.,Group interaction Recordings of calls Ease of use,A free version of hosting webinars that easily integrate with your platforms,9,Free option to record client meetings—cost savings Cancellation rate has decreased Improved booking rate,No,SkypeVery simple to use and cost efficient.We use zoom as our communication tool for our company's book club. It was really fun and simple to use. A great way to bring coworkers together.,Video conferencing Meeting initiating and joining Chat Mobile or desktop platforms.,Video quality Camera adjustments with lightning Noise cancellation,9,Very cost efficient tool Great way to support team inclusion Works on mobile and desktops: anyone with an internet connection can use it.,Meeting burner, Google Hangouts and Skype for Business,Skype for Business, Google Hangouts,Yes,Product Features Product Usability Product Reputation Third-party Reviews
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Zoom
941 Ratings
Score 8.8 out of 101
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Zoom
941 Ratings
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Score 8.8 out of 101

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Dain Bigler profile photo
Score 9 out of 10
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Verified User
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Zoom is being used across our organization, especially in the sales organization. We were using another conferencing company, GoToMeeting (GTM), and having issues with connections on a frequent basis. Zoom has had a better connection since we have been using it which allows our team to utilize the video feature, which we could not before with GTM.
  • The video feature is great and easy to use.
  • Their connection process is much easier.
  • The fluidity of their platform is easy to use and aesthetics are nice.
  • When other notifications on your computer pop-up during the call it can mess up with Bluetooth headsets.
  • If you are logged into your own Zoom account and try to open another one sometimes it won't connect correctly.
Zoom is well suited when you are using it for sales calls. One reason is that you are able to show the prospect your face which "humanizes" yourself well over the phone. Another reason is sharing your screen is very easy to do and Zoom makes it easy for other people to share their screens also.
I have not used them yet.
Read Dain Bigler's full review
Greg Larsen profile photo
Score 10 out of 10
Vetted Review
Verified User
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At Lingotek, we use Zoom across our entire company to provide the most user-friendly experience for both our employees as well as the people that they are connecting with. We are a worldwide company with many of our employees working remotely. Zoom allows us to stay connected as an organization as well as connect with our clients across the world with little to no interruption of business.
  • Easy to share your screen or pass screen share controls to others without large downloads needed.
  • The admin dashboard is vital to our success. It allows our admins to diagnose any connection issues live and troubleshoot the cause in real time.
  • Customizable settings. All of our employees use Zoom for different purposes. The Customizable Settings allow employees to turn off video, mute participants upon joining, store recordings in the cloud, have virtual backgrounds for calls, and more. Each employee can choose their own meeting experience based on their needs and their client's needs.
  • Fortunately, I have not found anything that has been hard to use or missing for my experience with Zoom
Zoom is well suited for most screen share and conferencing needs. We have found it easy to onboard, easy to use and easy to manage across multiple departments. It integrates with both Outlook and Gmail so that you can work with Zoom seamlessly. We use it across our Sales, Marketing, Technical Sales, Services, Engineering and Executive teams.
Read Greg Larsen's full review
Swagata Bhattacharyya profile photo
January 02, 2018

See, share, record

Score 10 out of 10
Vetted Review
Verified User
Review Source
We have a globally distributed team and use Zoom for both our internal calls as well as client calls. The screen sharing feature is really useful and we also record the calls for future reference. It's good to see the team members of other locations on video calls as well. Next, we are planning to use the Zoom API in one of our projects for text messaging through a website.
  • Call recordings - we record all our scrum calls and especially the calls where we have to discuss new requirements. That way we don't have to worry about something that may get missed out while taking notes.
  • Screen sharing - when we have calls with clients and they are reporting some issue or requirement in the system, they show us the problem via screen sharing. That way there's no gap in our understanding and we can avoid wasting time going back and forth due to miscommunication.
  • No connection issues - we haven't had any instances of connection dropping during the calls which is great. Our calls are typically 5-8 members but we have tried Zoom with ~25 participants without any issues.
  • If you pause a call recording for a certain amount of time, it would be great if there's a notification somewhere that it is paused. A few times when I was hosting a call, I paused it while waiting for all participants to join but then forgot to resume recording.
  • When a message is received on chat, it sometimes gets missed. A more prominent notification (blinking/popup etc.) may be helpful.
Zoom is well suited for meetings between participants in different locations. I sometimes use it just for screen recordings with audio to share it later as well (i.e. start a meeting where I am the only participant).
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Andrea Hill profile photo
Score 9 out of 10
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Verified User
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We use Zoom all the time. We use it for client meetings, and we also use it when we conduct customer interviews on behalf of our clients (one of our main services). Zoom is great because it lets us feel like we're meeting face-to-face. I recently met with a client in person after ~20 hours of Zoom meetings and it felt like we already knew each other!

Zoom is great because I can have a dedicated meeting ID to share with people. It's very easy to launch the meetings off desktop or mobile, and it offers to record. Honestly, I use the recording to make my own online videos. No one else is on the "conference", but the recording works just great!
  • Dedicated meeting ID to share with attendees
  • High quality video
  • Phone number for dial-in
  • Recording
  • Zoom tries to be too smart with "mobile usage". I was sitting in my car, parked, and it kept trying to mute me (to block out ambient noise). Very distracting!
  • Ideally, others should be able to start recordings.
Zoom is great for remote teams. Its video is great, but it's also good for screen sharing. I honestly cringe when someone sends over an Uberconference link. Zoom is so much better - AND has a decent 'free' version. I don't know why someone would pick a different solution!
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Kelsie Hamilton profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source
We chat with a lot of non-profit organizations overseas. We first started investigating video conferencing services when security in China became more and more challenging to us, trying to reach our partners. Within the organization, only the program team uses it regularly, as they're most often in contact with our partners overseas. We had been frequently using Skype (and I still use that on occasion), but we wanted something more robust, with better connectivity than Skype, which is where Zoom entered the scene.
  • Screen Share
  • Polls
  • Internet Connectivity
  • Shifting between screen shares
  • Video Conference ID is sometimes difficult for people to locate and connect
  • Some of the interface can feel a bit outdated
It's well suited if you're on a call with more than a single person. And especially if you're worried about Internet connectivity on either side. I haven't experienced any challenges with Zoom there. It's less appropriate if you're using it like once or twice a month (not worth the price) and/or if you're only calling with one person at a time.
No, I don't use Zoom Rooms yet.
Read Kelsie Hamilton's full review
Dr.Dave Hillis profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source
Zoom had literally transformed my practice! The global stage is now my outreach and marketing demographic. I am able to offer coaching, counseling, and therapies online through Zoom’s platform. The most exciting aspect is that I am able to offer Hypnosis Sessions Live through Zoom!! I am able to use the screen sharing feature to pipe in the hypnosis music during the live session; able to “Lock” the meeting which is their session for HIPPA compliance; and its recorded so they get a copy of their session. The integration for such an amazing format is spectacular and robust with functionality with out much technical skill needed to deliver stellar presentation and sessions for my clients and students! LOVE LOVE LOVE this incredible tool for my practice!
  • It still makes me shake my head at how robust this format is and all the features it provides for such an insanely affordable service/expense for my business!
  • The ongoing training and rescourses that Zoom offers for the success of all its users is impressive! Never have I felt more supported with a product and confident that any concerns will be addressed swiftly and effeciantly!
  • The product for webinars is pricy for a small business owner...if that could be adjusted for small business that would be a huge benefit and not only myself but many global clients I have would begin using that format as well, if the price was adjusted.
Zoom is a terrific complement to quite a few aspects of my business. I use it for consultations for clients globally, I use it for workshops and classes, and I use it to deliver distant hypnosis sessions for clients.
Read Dr.Dave Hillis's full review
Richard A. Germaine profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use it across the entire organization. It enables us to bring together at the same time our various regional directors from different parts of the country. In doing so it saves us significant amounts of travel expense, etc.
  • One of the things it does very well is allow screen sharing so that we can work on the same materials at the same time.
  • Another thing it allows is for us to build relationships far more effectively than any other means except in person. It is prohibitively expensive for us to fly all of our regional directors to the same location more than once a year.
  • I'm not sure this is a Zoom issue, but one of the problems we periodically have is sound distortion. The only way we have been able to cope with it is to have everyone mute their mike until it is their turn to speak, or until they want to say something.
  • When using screen share with multiple choices I find that when I have finished a YouTube video presentation I want to go back to another element of screen share, such as a document, it is difficult to find precisely where to shut down the one presentation so that I can pick up immediately with the document on screen share. This might be more a YouTube issue, as it happens to me most of the time when I'm coming off a YouTube presentation.
Zoom is well suited for our particular situations, which is that we have regional directors in several different states. In order for us to meet together periodically, there is no better tool than Zoom. It also seems to work well whether some of us are on PCs and others are on iPhones, etc.
Read Richard A. Germaine's full review
Sandra Irwin-Lockie profile photo
November 10, 2017

My Love for Zoom!

Score 10 out of 10
Vetted Review
Verified User
Review Source
I use Zoom weekly, my business is only me! It addresses geographical challenges and allows us all to come together from a great distance.
  • Brings people together easily & it's free for those attending my meetings.
  • Allows me to record and share my meetings with those who couldn't attend.
  • Allows me to share PowerPoints etc., with the shared screen, again, very easy!
  • I am pleased with how it works!
  • I haven't found a time when it wasn't well suited.
  • One other person, a group of people, even just me making a recording that I want to share to my team at a later time!
  • It has been and is a great asset to my business.
Read Sandra Irwin-Lockie's full review
Christine Guenette profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source
I use Zoom at every level of my business, from meetings with collaborators, to recording interviews, to meeting with clients. Zoom helps me connect with people from all over the world.
  • The connection is reliable, stable, and seamless - even when I can't control the quality of the internet connection of those I'm connecting with.
  • I love how easily I can record calls with audio and video.
  • Zoom is easy to use and straight forward. It tales no time or tech expertise to set up.
  • When recording calls, and sharing screens, it isn't always clear what is being recorded and how.
  • With multiple folks on the screen, I'd like to be able to choose whose image is enlarged (even if they aren't talking)
  • From the widget installed on my desktop I would like to more easily access the share link to my personal meeting room.
Zoom is professional and easy to use, I recommend it for most people. However, since it does require you to install a plugin, or an app on your phone, there may be cases where those you are trying to connect with may be unable to participate with video.
I use my personal meeting room for most meetings with collaborators and clients. It is simple and reliable.
Read Christine Guenette's full review
Rocky Kev profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source
Zoom is a part of our business. We are a remote company, and we use Zoom and Slack to keep our team connected. From meetings with the team, working with our clients, to training and troubleshooting with our customers... Zoom is our go to tool. We cannot go back to Skype.
  • Web conference
  • Group meetings
  • One-on-one meetings
  • Screensharing
  • Clarity when there's network issues (not enough info when there's a network issue)
  • Mobile app is terrible
  • Web chat is bare bones. It resets for new people joining
  • Signing in takes about 30 seconds
If you need to chat with someone remotely, Zoom is it. You give the other person a link, and in less than a minute - you're talking. So many of our customers and clients now use Zoom because of how easy it is.
We use different Zoom rooms for each department. We have a ops room, a course room, a education room. We also have a family room for those quick one off meetings.

We also use breakout rooms for our students to separate a large group into smaller brain teams.
Read Rocky Kev's full review
Gina Rodkey profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source
I am the host for a weekly virtual show. There are approximately 300 in our group of Accountants, Bookkeepers, IT consultants and other professionals that support small businesses. We usually have anywhere from 6 to 20 members join us each week. We started our weekly meetings using Google's YouTube live, "Hangouts." We had technical difficulties almost every week, and it never got better. I was introduced to Zoom by a colleague, stopped using Hangouts and started using Zoom. I used the free version for several months, and liked it so much I purchased the Pro Version. Technical difficulties are very rare and usually associated with a poor internet connection. I record our weekly meeting and then upload the MP4 to YouTube and publish. I often copy the chat text if there are web links to the items discussed during the meeting and post in the comments.
  • Technical difficulties are very rare.
  • Very easy to use, even novices will be up and running in a very short time.
  • I love the ability to toggle between speaker view and gallery view. I can see the current speaker highlighted when talking - good for demos or use the gallery view to show everyone in the conversation, good if we are all involved in the conversation.
  • I would like to see the names of participants or be given the option to show the names in the recording. Currently you can only see the names while in the Zoom meeting.
  • I would love to have frames around each of us. I do like the background option but would like something more like the "lower third" in the Google Hangouts.
  • I would like to see auto shut off. Sometime I may have to leave early and would like to be able to walk away and have the meeting close after 1 hour. I know there is the ability to have another host, but I am talking about a more automated solution.
  • I would love to be able to integrate Zoom with Facebook events.
In my field of work, we are often consulting with clients and sharing our screen to show an app and how it works. I can give QuickBooks lessons with my client and record them so my client can reference what we talked about later. Being able to record lessons is the main reason I recommend Zoom to colleagues.
I do not use Zoom rooms but would like to try them when the occasion arises.
Read Gina Rodkey's full review
Sam Tackeff profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source
I use Zoom daily as the primary video communication platform with clients, leads, and peers. I use a variety of different ways: 1-1 conversations, team meetings, and webinars. As a user, I'm also using Zoom daily in interactions with other companies.

It's a better alternative to other video conferencing and webinar software; is easier to use than competitors, has clearer video quality, and is simple to send a link to clients for a 5-second download. I don't have to worry about platforms.
  • Scheduling 1-1 meetings with clients is simple. Google calendar integration is useful. Additionally, I use the PMI line daily to send to people for very quick meetings and conversations. Conversations are always better face to face!
  • Zoom's webinar capabilities and screen sharing are both best in biz. Quality is unbeatable, and the software is easy to use even for non-technical folks. And it looks nice!
  • Customer service is stellar. Incredibly quick responses, excellent team attitude. Willing to help even the every day user.
  • For people new to zoom the "turn on video and audio" at the beginning of a call is still a little bit mystifying for some. I don't think that's really on zoom though.
  • As a host, I'd love to be able to keep other's video off even when I'm not using webinar versions. There are a few use cases where light webinar features would be useful.
  • I need to dig into the scheduling; but I'd love to be able to send attendees an email reminder both an hour in advance and earlier in the day automatically in order to reduce no-shows. Currently I do this in Google Calendar manually.
I recommend Zoom for almost everything. It's SUCH GREAT SOFTWARE. I use it for conventional and unconventional things - making great how-to videos, screen sharing, etc. I'd love to be able to stream live to social as a general user rather than with add-on software, but I understand that Zoom needs to make money.
Read Sam Tackeff's full review
Sonja Kassis Stetzler, MA, RDN, CPC profile photo
October 31, 2017

Zoom Review

Score 9 out of 10
Vetted Review
Verified User
Review Source
I use Zoom to work with remote clients and hold virtual meetings with remote people on my team.By using a video platform for meetings, people are more focused and engaged, and less likely to be doing other work while we are meeting than if we were just meeting by phone. We re able to share screens and connect visually to the content being discussed.
  • Very user-friendly, easy to use
  • Higher quality of video than other platforms I have used
  • Competitively priced - high value for service that is offerd
  • The ability to co-host with someone who does not have a Zoom account
Zoom is well-suited for virtual meetings with remote clients or with team members. It's the next best thing to being in the same room. Voice and video quality are better than most other video platforms. I like the gallery view where all participants can be seen, not just the person who is talking. The screen share also works well.
No, I don't use Zoom rooms.
Read Sonja Kassis Stetzler, MA, RDN, CPC's full review
Newell Eaton profile photo
October 27, 2017

Zoom zooms!!

Score 10 out of 10
Vetted Review
Verified User
Review Source
We use it routinely for coaching calls, design conversations with other team members, facilitating group meetings and delivering training workshops. It works pretty consistently in local, regional and international conversations. It allows us to look at work together and to record what we did. That's really helpful for folks who can't make the call and avoids redundant conversations.
  • Records what happened
  • Allows us to edit together on the same document
  • Allows us to create breakout groups for more small group conversation for learning or creative problem solving
  • The interface - finding things is not very intuitive. It's hard to find out where to go for things unless you use that particular feature frequently.
  • It would be great if the whiteboard exported into something like One Note or Pages on a Mac for continuing to work with it afterward.
  • The features on a cell phone or tablet are too limited.
Great for when people are not able to be in the same room.
Just started using them. Had a tech help me do it. I still feel like a real novice.
Read Newell Eaton's full review
Marilyn Maze profile photo
October 27, 2017

Stay Connected with Zoom

Score 10 out of 10
Vetted Review
Verified User
Review Source
We communicate by Zoom every morning between our Baltimore office and our Manila office and review the projects for the day. We use it for training (share the screen), for joint editing, for reviewing issues and making joint decisions about next steps, and for assuring understanding by watching each other set up projects.
  • We can choose to share specific windows/applications, or the desktop to that we can quickly switch to whichever application is relevant to solve a problem.
  • It is easy to switch from my desktop to the Manila desktop, so I can watch my trainee actually using the software for new tasks. She is more likely to remember how to do a task if she is the one running the program.
  • We have a very large board (30 people) and each person lives in a different part of the world. We can use the software with up to 100 people, so we believe we can have our whole board on the same call for meetings.
  • We have not yet found any.
I have not had a chance yet to fully stress the program. Using Zoom with 2 people works great. When we get 30 people on the same meeting, I will know more about its limitations.
Read Marilyn Maze's full review
Libby Northcraft-Grier profile photo
Score 7 out of 10
Vetted Review
Verified User
Review Source
WYTV7 Christian Broadcasters Network is a non-profit social media and radio broadcast organization. We use Zoom to meet people where they are via Zoom in order to interview them to share life stories. Zoom allows us to use the audio for our podcasters. Which sometimes gives a clear audible sound. Our Christian Music Network uses Zoom to interview guests and talk with our listeners during live episodes.
  • Allows us to interview people around the world
  • Allows our listeners to call in and talk to a broadcaster during live radio feed
  • Allow staff and board meetings to have recordable meetings.
  • Sometimes the sound quality blurs
  • Sometimes the screen freezes
Overall we are pleased with Zoom for our organization's needs. We are a small nonprofit organization so everything is a budget crunch for affording some of the other prducts we wish we could utilitize. Cost is much for a non profit.
Read Libby Northcraft-Grier's full review
Paul Katz profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source
As a consultant with clients across the US, I use Zoom to maintain and support relationships and professional support daily. I insist on video conferencing (rather than phone calls) with clients. Zoom is simple, powerful and effective. Most of my clients have now navigated to also using Zoom to communicate internally in their organizations.
  • Easy access, even for the least tech-savvy professionals
  • Simple screen sharing for document review and illustrating points
  • Ability for me to "reach into" their computer to modify documents
  • Low internet bandwidth of my clients causes freezing - is there a way to diminish their picture quality?
  • More intuitive controls for audio setup; first-time users struggle.
  • Ability for me to "brand" zoom for my company.
  • Fantastic: small group and individual conversations
  • Not so good: larger group when screen sharing, I can only see 3 or 4 participants; I like to be able to read everyone's face
Read Paul Katz's full review
Samuel Reynolds profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source
I use Zoom to host my online classes, for private consults with clients and for webinars. I’m thinking also about sharing the platform with others.
  • Great video and sound quality.
  • Easy to use tools like whiteboards, annotators, chats, and to share the screen.
  • Easy to install and use across multiple devices, even at the same time, like be on a desktop and iPad at the same time.
  • Few dropped calls.
  • Um, I’m struggling here to think of something that could be improved here. I wish it were cheaper for some higher end services. But it’s a great product, so I can’t be mad about that.
Teaching classes or using Facebook Live
Read Samuel Reynolds's full review
Jason Stallings profile photo
October 17, 2017

Zoom into the future.

Score 8 out of 10
Vetted Review
Verified User
Review Source
Zoom is our current audio and video conference tool. This has allowed us to unify our company's conference tool across all 53 countries we operate in.
  • Outlook integration via a plugin. Very easy to create meetings.
  • Very simple layout that is easy to use.
  • Small install that does not require many resources.
  • Issues with direct interface into China.
This tool is great for on the spot meetings as well as meetings that need to be set up ahead of time.
We use Cisco hardware in our conference room. This hardware is integrated on the server to use the Zoom software.
Read Jason Stallings's full review
Kyle Miller profile photo
Score 8 out of 10
Vetted Review
Verified User
Review Source
Zoom is being used across the organization both internal facing and external facing conversations to conduct collaborative meetings. It solves problems of sharing presentations and recorded meetings, collaborative ideation, company updates and allows our sales teams to conduct demonstrations with high definition Audio/Video. We reduce the reliance upon projectors and it allows for multiple tools and processes to be consolidated under Zoom.
  • Zoom can activate at the click of a button or upon entering a conference room. This relives some of the frustrations of calling through conference phones and simulaneously use of multiple screens and projectors. It is all in one upon launch.
  • You can create internal meetings on the fly using the room selector or join meetings in progress that are scheduled. Again eliminates issues with calendaring and allows for more participation as you do not have to search your inbox and open up multiple screens.
  • From a client or customer or prospect facing perspective you can share screens, demo, and record presentations all with a few clicks. Very intuitive.
  • It enforces participation and attention to detail as you can see who is not paying attention or body language when you have the video/webcam/conf room camera open.
  • Launch with Video On Default. When you are presenting to external clients or customers and if they are not aware of Zoom, default settings launch Video. Creates some confusion at the onset of calls/meetings. A Message within the Meeting Invite - Join Conf Call. Join Conf Call and Video Links could solve some of this and still allow for attendees to join screen shares or presentations through a redundant step.
  • Echo and Microphone Feedback and Reverberation. Plain and simple.
  • Pushing down updates through the admin with how to's for distributed teams and remote offices. When you have an admin 3000 miles away off hours and the equipment needs an update and the hardware needs to be reset, a further level of communication needs to happen by both Zoom to Account Admin to remote or field and redundant from Zoom to remote or field users. Keeps everything working and reduces resources and helpdesk calls and improves customer satisfaction. Expecting something to just work downstream . and putting it on an Admin to re-communicate updates, could jeopardize a half day of conference calls.
  • Launching computer audio vs dial in or web based teleconferencing equipment. Computer Audio aka Laptop Mics and Speakers have terrible audio profiles. When you want high def audio in a home theater, you do not rely on the TVs speakers. You buy Bose, Sonos, etc. It needs to be communicated that some defaults use the computer audio which is sub-par for the others participating in a conference or meeting. Helping users of Zoom to use preferred or dedicated conference equipment lessens the impact of poor audio due to a laptops speakers or microphone. If you have to use a computer speaker and audio, it is what it is.
It is well suited for internal meetings and face time calls with internal remote and field staff. It also performs well with external conference calls, customer meetings, and demos.
We use Zoom Rooms. It would have been nice to have laminated How to Guides on Use, Training, Step by Step, and Troubleshooting.
Read Kyle Miller's full review
Andrey Perepelitsyn profile photo
January 26, 2018

Zoom your video

Score 8 out of 10
Vetted Review
Verified User
Review Source
Used Zoom for video web conferencing with some of our customers, it provides great video experience and good sound quality, so communication was pleasant and smooth. IU is simple and very intuitive, so even when I saw Zoom for the first time it took several seconds to understand how to work with it.
  • The best video conferencing I ever saw, even with several video streams your conference remains smooth
  • Sound is good enough to feel yourself comfortable
  • Simple and intuitive UI
  • While having outstanding video quality, sound is still good, but could be better. More advanced noise cancellation will be a good idea
If you need to see your participants or your customer wants to see you while conferencing, Zoom will be probably the best such solution on market. If you just need audio conferencing with screen and document sharing, you can find solutions working better for this. Maybe in future this will be addressed and other features will have the same quality as video in Zoom. This will make it the ultimate solution on market.
I don't use Zoom Rooms.
Read Andrey Perepelitsyn's full review
Robert Allen profile photo
September 25, 2017

Zoom Right By

Score 3 out of 10
Vetted Review
Verified User
Review Source
I have dozens of clients, each with their own preferences for conference tools. Zoom is just one more nameless entrant in this very full space. When clients send me Zoom invites I use it. Otherwise it is not even on my radar.
  • Zoom meets minimum expectations for video conferencing.
  • Zoom isn't annoying, so it's much better than Skype!
  • There is nothing notable or interesting about Zoom.
  • There is no obvious value of using Zoom over Hangouts, Webex, Skype, or just a phone call.
It's one of many with nothing distinguishing it. Coming up with pros or cons for Zoom is a bit like evaluating a Toyota Corolla. It works. It's not annoying. It's nobody's first choice because it's got so little mindshare. However, for the few clients I have who prefer it, they strongly prefer it. But hey, everyone prefers using what they are used to using, right?
I have not used Zoom Rooms.
Read Robert Allen's full review
Stephanie Reed profile photo
September 21, 2017

The best in the market

Score 10 out of 10
Vetted Review
Verified User
Review Source
My team uses Zoom for all our online meetings now. We very often have meetings with clients online, and were looking for a simple, effective, professional system to use that would deliver high quality calls (both voice and video) and was easy to use for our clients, so they could get set up quickly on the meetings.
  • High quality video and voice calls
  • Easy to use and set up
  • Not really any
It's perfect for businesses who have lots of one-to-one meetings or demos for their products/platforms. We never however had a meeting with more than 3 different people connecting from different places, so for meetings with more people, so it would need to be tested if that is what you need it for.
Read Stephanie Reed's full review
Lauren Dragon-Cook profile photo
January 12, 2018

Zoom for the win!

Score 9 out of 10
Vetted Review
Verified User
Review Source
I use it for my business to interact with my clients during our one on one sessions. They love being able to go back and watch the recording.
  • Group interaction
  • Recordings of calls
  • Ease of use
  • A free version of hosting webinars that easily integrate with your platforms
Great for one on one consults. Great for recordings and screen shares. Not suited for webinars.
Read Lauren Dragon-Cook's full review
Natasha Johnson profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use zoom as our communication tool for our company's book club. It was really fun and simple to use. A great way to bring coworkers together.
  • Video conferencing
  • Meeting initiating and joining
  • Chat
  • Mobile or desktop platforms.
  • Video quality
  • Camera adjustments with lightning
  • Noise cancellation
I would recommend zoom professionally as well as personally. Zoom wouldn't be best suited in a chatty dimly lit coffee shop. Works best if used in a well lit quiet area.
Read Natasha Johnson's full review

Feature Scorecard Summary

High quality audio (376)
8.9
High quality video (376)
9.0
Low bandwidth requirements (322)
7.9
Desktop sharing (370)
9.3
Whiteboards (223)
8.3
Calendar integration (318)
8.6
Meeting initiation (363)
8.7
Integrates with social media (131)
7.2
Record meetings / events (345)
8.9
Slideshows (227)
8.7
Live chat (318)
8.7
Audience polling (169)
8.2
Q&A (200)
8.2
User authentication (242)
8.6
Participant roles & permissions (280)
8.7
Confidential attendee list (188)
8.4

About Zoom

Zoom
Zoom is a popular online meeting and video conferencing platform known for its webinar capabilities for live virtual events and broadcasting. It features HD video and audio, collaboration tools, chat functionality, and an enterprise cloud phone system.

In addition to the above features, Zoom also offers:

Zoom Rooms
Zoom offers hardware and software bundles for businesses looking to streamline their web conferencing services.

Zoom Phone
With Zoom Phone, users can bundle their voice, video, voicemail, messaging, meetings, and conferencing through one application. It can carry out calls over cellular voice, cellular data, or WiFi connections and is supported on Windows, MacOS, iOS, and Android devices.

Zoom offers a free, Basic version that supports online meetings up to 100 participants and offers the basic tools users need to run online audio and video conferences. Its next level of offerings are its Pro offering that is $14.99/mo/host and its Business offering that is $19.99/mo/host. Both of these offerings include the same features as the Basic option but add on more features such as increased meeting duration (24 hours), reporting tools, and admin dashboards.

Zoom also supports an Enterprise level offering at $19.99/mo/host, but requires businesses have a minimum of 50 hosts/users. Its key features are support for up to 1,000 participants, unlimited cloud storage, a dedicated customer success manager, and executive business reviews.

Zoom Features

Performance & Compatibility of Online Events Software Features
Has featureHigh quality audio
Has featureHigh quality video
Has featureLow bandwidth requirements
Has featureChrome compatible
Has featureFirefox compatible
Has featureSafari compatible
Has featureIE compatible
Has featureAvailable for Linux
Has featureAvailable for OS X
Has featureAvailable for Windows
Does not have featureMobile support
Screen Sharing Features
Has featureDesktop sharing
Has featureDocument/File sharing
Has featureApplication sharing
Has featureWhiteboards
Online Meetings / Events Features
Has featureScheduling
Has featureCalendar integration
Has featureMeeting initiation
Has featureEnd meetings
Has featureIntegrates with social media
Has featureRecord meetings / events
Has featureDial-in attendance
Has featureOnline attendance
Has featureMute
Has featureSlideshows
Has featureMedia
Has featureInternational calling
Has featureMultiple webcam streams
Online Events Collaboration Features
Has featureLive chat
Has featureAudience polling
Has featureQ&A
Has featureMeeting space storage
Has featureAnnotation
Has featureRemote support features
Online Events Security Features
Has featureUser authentication
Has featureParticipant roles & permissions
Has featureParticipant list
Has featureConfidential attendee list
Has featureSecure file sharing
Additional Features
Has featureMobile Screen Sharing
Has featureVideo Breakout Rooms
Has featureScreen share video with audio

Zoom Video

Zoom Product Overview Video -- Zoom is revolutionizing the ways teams collaborate. Whether you're connecting multiple conference rooms or adding remote attendees. Meeting face-to-face is as simple as a single touch.

Zoom Integrations

Slack, Salesforce.com, Marketo, Google Drive, Box, Dropbox, Pardot, Zapier, Skype for Business (formerly Lync), Microsoft One Drive, Microsoft Outlook, Google Calendar, Google Chrome, Mozilla Firefox, LTI Canvas, LTI Blackboard, LTI Moodle, LTI Desire2Learn, Kubi

Zoom Competitors

Pricing

Does not have featureFree Trial Available?No
Has featureFree or Freemium Version Available?Yes
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?No
On-premise EditionPricing DetailsTerms
Virtual H.323/SIP Room Connector49/month
Business19.99/month
SaaS EditionPricing DetailsTerms
Basic$0
Pro14.99/month
Business19.99/month
Zoom Room Conference Room49/month
Webinar54.99/month

Zoom Support Options

 Free VersionPaid Version
Live Chat
Email
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
Phone

Zoom Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Linux, Mac
Mobile Application:Apple iOS, Android, Blackberry, Mobile Web
Supported Countries:North America, South America, Europe, Africa, Asia, Australia
Supported Languages: English