Reviews (251-275 of 379)
- The video feature is great and easy to use.
- Their connection process is much easier.
- The fluidity of their platform is easy to use and aesthetics are nice.
- When other notifications on your computer pop-up during the call it can mess up with Bluetooth headsets.
- If you are logged into your own Zoom account and try to open another one sometimes it won't connect correctly.
- Easy to share your screen or pass screen share controls to others without large downloads needed.
- The admin dashboard is vital to our success. It allows our admins to diagnose any connection issues live and troubleshoot the cause in real time.
- Customizable settings. All of our employees use Zoom for different purposes. The Customizable Settings allow employees to turn off video, mute participants upon joining, store recordings in the cloud, have virtual backgrounds for calls, and more. Each employee can choose their own meeting experience based on their needs and their client's needs.
- Fortunately, I have not found anything that has been hard to use or missing for my experience with Zoom
- Call recordings - we record all our scrum calls and especially the calls where we have to discuss new requirements. That way we don't have to worry about something that may get missed out while taking notes.
- Screen sharing - when we have calls with clients and they are reporting some issue or requirement in the system, they show us the problem via screen sharing. That way there's no gap in our understanding and we can avoid wasting time going back and forth due to miscommunication.
- No connection issues - we haven't had any instances of connection dropping during the calls which is great. Our calls are typically 5-8 members but we have tried Zoom with ~25 participants without any issues.
- If you pause a call recording for a certain amount of time, it would be great if there's a notification somewhere that it is paused. A few times when I was hosting a call, I paused it while waiting for all participants to join but then forgot to resume recording.
- When a message is received on chat, it sometimes gets missed. A more prominent notification (blinking/popup etc.) may be helpful.
Zoom is great because I can have a dedicated meeting ID to share with people. It's very easy to launch the meetings off desktop or mobile, and it offers to record. Honestly, I use the recording to make my own online videos. No one else is on the "conference", but the recording works just great!
- Dedicated meeting ID to share with attendees
- High quality video
- Phone number for dial-in
- Zoom tries to be too smart with "mobile usage". I was sitting in my car, parked, and it kept trying to mute me (to block out ambient noise). Very distracting!
- Ideally, others should be able to start recordings.
- It still makes me shake my head at how robust this format is and all the features it provides for such an insanely affordable service/expense for my business!
- The ongoing training and rescourses that Zoom offers for the success of all its users is impressive! Never have I felt more supported with a product and confident that any concerns will be addressed swiftly and effeciantly!
- The product for webinars is pricy for a small business owner...if that could be adjusted for small business that would be a huge benefit and not only myself but many global clients I have would begin using that format as well, if the price was adjusted.
- One of the things it does very well is allow screen sharing so that we can work on the same materials at the same time.
- Another thing it allows is for us to build relationships far more effectively than any other means except in person. It is prohibitively expensive for us to fly all of our regional directors to the same location more than once a year.
- I'm not sure this is a Zoom issue, but one of the problems we periodically have is sound distortion. The only way we have been able to cope with it is to have everyone mute their mike until it is their turn to speak, or until they want to say something.
- When using screen share with multiple choices I find that when I have finished a YouTube video presentation I want to go back to another element of screen share, such as a document, it is difficult to find precisely where to shut down the one presentation so that I can pick up immediately with the document on screen share. This might be more a YouTube issue, as it happens to me most of the time when I'm coming off a YouTube presentation.
- Brings people together easily & it's free for those attending my meetings.
- Allows me to record and share my meetings with those who couldn't attend.
- Allows me to share PowerPoints etc., with the shared screen, again, very easy!
- I am pleased with how it works!
- I haven't found a time when it wasn't well suited.
- One other person, a group of people, even just me making a recording that I want to share to my team at a later time!
- It has been and is a great asset to my business.
- The connection is reliable, stable, and seamless - even when I can't control the quality of the internet connection of those I'm connecting with.
- I love how easily I can record calls with audio and video.
- Zoom is easy to use and straight forward. It tales no time or tech expertise to set up.
- When recording calls, and sharing screens, it isn't always clear what is being recorded and how.
- With multiple folks on the screen, I'd like to be able to choose whose image is enlarged (even if they aren't talking)
- From the widget installed on my desktop I would like to more easily access the share link to my personal meeting room.
- Web conference
- Group meetings
- One-on-one meetings
- Clarity when there's network issues (not enough info when there's a network issue)
- Mobile app is terrible
- Web chat is bare bones. It resets for new people joining
- Signing in takes about 30 seconds
We also use breakout rooms for our students to separate a large group into smaller brain teams.
- Technical difficulties are very rare.
- Very easy to use, even novices will be up and running in a very short time.
- I love the ability to toggle between speaker view and gallery view. I can see the current speaker highlighted when talking - good for demos or use the gallery view to show everyone in the conversation, good if we are all involved in the conversation.
- I would like to see the names of participants or be given the option to show the names in the recording. Currently you can only see the names while in the Zoom meeting.
- I would love to have frames around each of us. I do like the background option but would like something more like the "lower third" in the Google Hangouts.
- I would like to see auto shut off. Sometime I may have to leave early and would like to be able to walk away and have the meeting close after 1 hour. I know there is the ability to have another host, but I am talking about a more automated solution.
- I would love to be able to integrate Zoom with Facebook events.
It's a better alternative to other video conferencing and webinar software; is easier to use than competitors, has clearer video quality, and is simple to send a link to clients for a 5-second download. I don't have to worry about platforms.
- Scheduling 1-1 meetings with clients is simple. Google calendar integration is useful. Additionally, I use the PMI line daily to send to people for very quick meetings and conversations. Conversations are always better face to face!
- Zoom's webinar capabilities and screen sharing are both best in biz. Quality is unbeatable, and the software is easy to use even for non-technical folks. And it looks nice!
- Customer service is stellar. Incredibly quick responses, excellent team attitude. Willing to help even the every day user.
- For people new to zoom the "turn on video and audio" at the beginning of a call is still a little bit mystifying for some. I don't think that's really on zoom though.
- As a host, I'd love to be able to keep other's video off even when I'm not using webinar versions. There are a few use cases where light webinar features would be useful.
- I need to dig into the scheduling; but I'd love to be able to send attendees an email reminder both an hour in advance and earlier in the day automatically in order to reduce no-shows. Currently I do this in Google Calendar manually.
- Very user-friendly, easy to use
- Higher quality of video than other platforms I have used
- Competitively priced - high value for service that is offerd
- The ability to co-host with someone who does not have a Zoom account
- Records what happened
- Allows us to edit together on the same document
- Allows us to create breakout groups for more small group conversation for learning or creative problem solving
- The interface - finding things is not very intuitive. It's hard to find out where to go for things unless you use that particular feature frequently.
- It would be great if the whiteboard exported into something like One Note or Pages on a Mac for continuing to work with it afterward.
- The features on a cell phone or tablet are too limited.
- We can choose to share specific windows/applications, or the desktop to that we can quickly switch to whichever application is relevant to solve a problem.
- It is easy to switch from my desktop to the Manila desktop, so I can watch my trainee actually using the software for new tasks. She is more likely to remember how to do a task if she is the one running the program.
- We have a very large board (30 people) and each person lives in a different part of the world. We can use the software with up to 100 people, so we believe we can have our whole board on the same call for meetings.
- We have not yet found any.
- Allows us to interview people around the world
- Allows our listeners to call in and talk to a broadcaster during live radio feed
- Allow staff and board meetings to have recordable meetings.
- Sometimes the sound quality blurs
- Sometimes the screen freezes
- Easy access, even for the least tech-savvy professionals
- Simple screen sharing for document review and illustrating points
- Ability for me to "reach into" their computer to modify documents
- Low internet bandwidth of my clients causes freezing - is there a way to diminish their picture quality?
- More intuitive controls for audio setup; first-time users struggle.
- Ability for me to "brand" zoom for my company.
- Fantastic: small group and individual conversations
- Not so good: larger group when screen sharing, I can only see 3 or 4 participants; I like to be able to read everyone's face
- Great video and sound quality.
- Easy to use tools like whiteboards, annotators, chats, and to share the screen.
- Easy to install and use across multiple devices, even at the same time, like be on a desktop and iPad at the same time.
- Few dropped calls.
- Um, I’m struggling here to think of something that could be improved here. I wish it were cheaper for some higher end services. But it’s a great product, so I can’t be mad about that.
- Zoom can activate at the click of a button or upon entering a conference room. This relives some of the frustrations of calling through conference phones and simulaneously use of multiple screens and projectors. It is all in one upon launch.
- You can create internal meetings on the fly using the room selector or join meetings in progress that are scheduled. Again eliminates issues with calendaring and allows for more participation as you do not have to search your inbox and open up multiple screens.
- From a client or customer or prospect facing perspective you can share screens, demo, and record presentations all with a few clicks. Very intuitive.
- It enforces participation and attention to detail as you can see who is not paying attention or body language when you have the video/webcam/conf room camera open.
- Launch with Video On Default. When you are presenting to external clients or customers and if they are not aware of Zoom, default settings launch Video. Creates some confusion at the onset of calls/meetings. A Message within the Meeting Invite - Join Conf Call. Join Conf Call and Video Links could solve some of this and still allow for attendees to join screen shares or presentations through a redundant step.
- Echo and Microphone Feedback and Reverberation. Plain and simple.
- Pushing down updates through the admin with how to's for distributed teams and remote offices. When you have an admin 3000 miles away off hours and the equipment needs an update and the hardware needs to be reset, a further level of communication needs to happen by both Zoom to Account Admin to remote or field and redundant from Zoom to remote or field users. Keeps everything working and reduces resources and helpdesk calls and improves customer satisfaction. Expecting something to just work downstream . and putting it on an Admin to re-communicate updates, could jeopardize a half day of conference calls.
- Launching computer audio vs dial in or web based teleconferencing equipment. Computer Audio aka Laptop Mics and Speakers have terrible audio profiles. When you want high def audio in a home theater, you do not rely on the TVs speakers. You buy Bose, Sonos, etc. It needs to be communicated that some defaults use the computer audio which is sub-par for the others participating in a conference or meeting. Helping users of Zoom to use preferred or dedicated conference equipment lessens the impact of poor audio due to a laptops speakers or microphone. If you have to use a computer speaker and audio, it is what it is.
- The best video conferencing I ever saw, even with several video streams your conference remains smooth
- Sound is good enough to feel yourself comfortable
- Simple and intuitive UI
- While having outstanding video quality, sound is still good, but could be better. More advanced noise cancellation will be a good idea
Zoom Scorecard Summary
Feature Scorecard Summary
Zoom is a popular online meeting and video conferencing platform known for its webinar capabilities for live virtual events and broadcasting. It features HD video and audio, collaboration tools, chat functionality, and an enterprise cloud phone system.
In addition to the above features, Zoom also offers:
Zoom offers hardware and software bundles for businesses looking to streamline their web conferencing services.
With Zoom Phone, users can bundle their voice, video, voicemail, messaging, meetings, and conferencing through one application. It can carry out calls over cellular voice, cellular data, or WiFi connections and is supported on Windows, MacOS, iOS, and Android devices.
Zoom offers a free, Basic version that supports online meetings up to 100 participants and offers the basic tools users need to run online audio and video conferences. Its next level of offerings are its Pro offering that is $14.99/mo/host and its Business offering that is $19.99/mo/host. Both of these offerings include the same features as the Basic option but add on more features such as increased meeting duration (24 hours), reporting tools, and admin dashboards.
Zoom also supports an Enterprise level offering at $19.99/mo/host, but requires businesses have a minimum of 50 hosts/users. Its key features are support for up to 1,000 participants, unlimited cloud storage, a dedicated customer success manager, and executive business reviews.
|On-premise Edition||Pricing Details||Terms|
|Virtual H.323/SIP Room Connector||49/month|
|SaaS Edition||Pricing Details||Terms|
|Zoom Room Conference Room||49/month|
Zoom Support Options
|Free Version||Paid Version|
|Video Tutorials / Webinar|
Zoom Technical Details
|Deployment Types:||On-premise, SaaS|
|Operating Systems:||Windows, Linux, Mac|
|Mobile Application:||Apple iOS, Android, Blackberry, Mobile Web|
|Supported Countries:||North America, South America, Europe, Africa, Asia, Australia|