Zoom Reviews

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1243 Ratings
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Score 8.9 out of 101

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Reviews (276-300 of 586)

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Score 9 out of 10
Vetted Review
Verified User
Review Source
Zoom is being used as our main communication tool. Our workers are dispersed in different locations, and the majority of our internal and external meetings, as well as interviews, are conducted on Zoom. It is also used as a telemedicine platform for us to meet with patients.
  • Its a solid application that is consistent and dependable.
  • Private as well as group messaging.
  • Encryption for our HIPPA requirements.
  • Breakout rooms for larger meetings and trainings.
  • I have heard of Zoom getting hacked, like programs being developed that spoof Zoom are concerning.
Zoom can be used for all aspects of your business.
We do use Zoom Rooms and are very satisfied.
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Score 10 out of 10
Vetted Review
Verified User
Review Source
We use it to conduct research related meetings. Your survey assumes that only business folks use Zoom. I am in academia, so you missed a complete category. I could not select the best category in the response options. The whole organization. Again, this assumes we are a business and we are a university. We are using it in our department and I am for my personal projects.
  • Good and stable reception of the communication
  • Recording
  • Screen sharing
  • REGULARLY I have problems with participants not being able to get into the meeting. They receive an error message that the host is NOT present. Real pain.
  • Downloading recording meetings is tricky. It is not intuitive to direct where the file should be saved as I can be accessing Zoom from different computers.
Doesn't work well when your attendees cannot get into the meeting. It is not well suited when in-person meetings (and opportunities for side conversations are desired). For typical meetings it is appropriate and the ability to separate participants into rooms is amazing! I have participated in international calls where we can work separately in different "rooms" and then reassemble.
I did not lead this meeting but was a participant. It worked INCREDIBLY well. The only issue is that once partitioned into rooms I was not sure about how to ask the administrator questions or ask to return to the group.
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Score 8 out of 10
Vetted Review
Verified User
Review Source
We use Zoom as our primary video conferencing platform. We have field offices across the globe, primarily in Africa and Central America. We were having streaming connectivity issues with our previous platform, and Zoom has really bridged those gaps. We have far fewer lost calls and technical issues. If I need to contact someone in Africa, I will definitely choose to use Zoom.
  • Super easy to use
  • Fewer dropped calls
  • Easy to add meeting links in Outlook
  • Difficult to access meetings from the main meeting panel, using the link is so much easier.
  • Recording of the meeting can take a while to compress/download.
We use Zoom for our all-staff meetings where people call from all over the world. Everyone has been able to access the meeting easily. We use it for department meetings, one on one meetings, there is really no situation Zoom can't handle. The chat window has been super helpful in all of our meetings.
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July 31, 2019

RMN Review from IT

Score 9 out of 10
Vetted Review
Verified User
Review Source
Zoom is being used across the organization. The main problem it resolves is that it allowed us to have a unified video conferencing room setup across offices and countries.
  • Slick UI
  • Easy to Use
  • Works on many devies.
  • Some features need refining (Zoom Phone, External Call Management, i.e. Zoom Rooms getting spam calls).
  • Beta UK Numbers would be nice to have pushed out.
  • Scheduling on behalf of others has been tough to implement but sounds like its going in the right direction.
Zoom is pretty much ideal in most situations we've run into. I don't think that we have had a single experience where Zoom wasn't an option.
Yes, overall it's been an overwhelmingly positive experience. Most people in our org have had excellent reviews about how easy it is to just walk into a meeting and get things started.
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Score 9 out of 10
Vetted Review
Verified User
Review Source
We use Zoom as our primary means for digital collaboration organization-wide. Zoom is primarily used for internal meetings but we also leverage Zoom for external meetings. Zoom allows our employees to quickly and easily meet with minimal to no technical background. Having a program that is easy to use drastically reduces the number of help desk tickets submitted to our technical support team.
  • Easy to use with a minimal learning curve.
  • Powerful remote administration options for enterprise users.
  • High quality video and audio when meeting.
  • Need more granular administrative options such as selectively disabling/enabling call me/out features.
  • Would like more branding options/white labeling for enterprise-level organizations.
Zoom is overall a great online collaboration tool that just works and is suited for both internal and external meetings. Our organization also uses Skype for Business so it's always a challenge to justify Zoom over our already present-solution, but the feature set of Zoom favors it as the go-to for online meetings.
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Score 10 out of 10
Vetted Review
Verified User
Review Source
We're using Zoom in place of WebEx to host 1/2 day virtual meetings that have a 60% physician attendance. It solves our business problem of being a national organization (with leaders in every state) and reducing time and cost of travel.
  • Engagement.
  • Ease of use.
  • Breakouts assignments pre-loaded from Excel.
  • Adding a timer/countdown timer for when we do 2 minute report-outs.
  • More ability to customize the instructions for logging into a zoom meeting - the links don't work for your organization and only confuse new users.
It's great for groups.
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July 31, 2019

Love it!

Score 10 out of 10
Vetted Review
Verified User
Review Source
Our department is using Zoom. We also have other departments that use it but I can only speak to ours. We have been hosting webinars to try and educate our customers about our product and it's been very successful so far. We also use it to host video meetings internally because we have a lot of salespeople in the field we need to stay connected to.
  • Easy to set up and use. The entire software is intuitive to use.
  • Zoom support/chat feature has answered many questions for me. they are super helpful.
  • Zoom webinars allow for anonymous participation - so no one can tell if there are 2 or 200 people in your webinar.
  • Allow email invitations to go out right from the software.
  • More customization offers available in the reminder emails.
Zoom is perfect for team meetings, or for meetings with a customer. The ability to turn the video on/off makes it flexible for all scenarios.
I do not use Zoom Rooms
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Score 10 out of 10
Vetted Review
Verified User
Review Source
I use Zoom frequently on consultations with the support team for a Software-As-A-Service I manage, and our IT team likewise uses it to conduct diagnostic assessments and remote installation of new software for folks who aren't at the same office. At its core, Zoom is the easiest and cleanest tool I've used to facilitate screen share and keyboard/mouse access between remote participants. Great software!
  • The interface is excellent: the clean design is appreciated, but the intuitive placement of buttons and well-designed tooltips/button labels lead to a fantastic, painless user experience.
  • Keyboard/Mouse access is tremendously useful! This allows our IT department to do things like entering admin passwords to authorize the installation of new software or changes to settings, which would otherwise necessitate an in-person visit or entrusting staff with admin passwords
  • Call quality has always been crystal-clear, with no dropped words or static/interference, as can happen on some competitor platforms.
  • It's EXTREMELY easy to join meetings! There's one single URL to join any meeting, which I've bookmarked, and all that's needed after that is a PIN and you're in -- which is way better than generating unique URLs for each meeting.
  • Honestly, I've never had a single issue or sub-optimal experience with this software. It does exactly what it was designed for, exactly as you'd want it to. It's a great product!
Suited to:
  • Providing technical support to users who may not have sufficient technical competency to follow in-depth instructions full of technical jargon.
  • Demonstrating technical issues to support staff when you don't have the sufficient technical competency to describe in-depth what is happening using the correct technical jargon.
  • Teams collaborating across geographies.
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Score 8 out of 10
Vetted Review
Verified User
Review Source
We use it to provide technical support to our customer base by remotely connecting to their systems.
  • Easy to schedule online meetings particularly from within Outlook.
  • Easy to invite additional people into the meeting.
  • Integrated audio connection with the ability to dial in to the meeting if no access to the PC
  • Can also use the mobile app to view and control remote systems.
  • The most important limitation is the inability to reconnect to the remote system after a reboot of the remote system.
  • Control access has to be approved by the user on the remote system sharing the screen when multiple users are joined.
  • Sometimes the mouse control lags severely and the sessions have to be restarted.
Zoom is particularly well suited to schedule online multi-user meetings involving screen sharing and controlling remote systems. The ability to schedule it from Outlook makes it very convenient to use. It, however, is inconvenient when rebooting the remote system is necessary. In such cases, the remote connection has to be re-initiated which is sometimes very problematic.
We have not used Zoom Rooms yet. Normally we schedule the meetings providing all the that users with the meeting link invite and start the sessions. Not sure if this is called the Zoom Room.
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Score 9 out of 10
Vetted Review
Verified User
Review Source
This software is used across the entire organization as a means to broadcast webinars, conduct meetings with clients across the country, and even to conduct internal meetings with employees who are out of office. Zoom allows participants, no matter where they are, to share one screen and hear the person leading the meeting describe what's happening without having to actually be present. It saves travel time and costs.
  • Saves travel time and costs.
  • It allows remote participants to attend meetings and webinars.
  • It makes screen sharing easy and accessible.
  • Zoom links can be easily lost or misplaced.
  • Glitches sometimes make audio inaccessible.
Zoom is appropriate when you have employees or clients in different areas, but need to be able to share a screen and/or rationale about what you're presenting. All participants can view the presentation at the same point, so there's no confusion about the materials or where in the presentation they are.
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Score 9 out of 10
Vetted Review
Verified User
Review Source
It is extensively used within our department for team meetings or meetings with our clients. It is a simple and robust solution for web meetings.
  • Slack Integration helps us a lot, as we can schedule and track the meetings.
  • Recording a session helps to document the meetings.
  • Webinars to conduct a training session.
  • It requires a set-up to install on a PC. It would be nice if it can be used all together in a browser.
  • The user interface could use some improvements.
It works well in all the areas needed in a web meeting. Even for starters, the free plan is sufficient most of the time!
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Score 9 out of 10
Vetted Review
Verified User
Review Source
We use it for multiple site training. We use it for connecting multiple sites in a region. We use it for small conference rooms as well as large training rooms. Zoom makes it possible to connect multiple offices all at the same time. We are able to share information across multiple offices at the same time.
  • Conference calls with ease.
  • Connecting multiple offices and sharing information.
  • Video conferencing.
  • Better integration with Video
  • Better training with offices.
  • Easier roll out on a corporate/National level.
Zoom is perfectly suited for training across the country.
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October 23, 2019

Zoom for proAV

Score 8 out of 10
Vetted Review
Verified User
Review Source
It's being used in several of our video conference spaces. It's used to interface with internal associates at different locations, external companies as well as testing.
  • Simple to use - meetings get going fast
  • Simple to share content - no more fumbling with cables
  • All encompassing - the integrated Chat feature on the desktop/mobile is great
  • Calendar integration doesn't seem to work
  • Current focus of green screen and like features aren't important to me.
Zoom works great in our conference rooms.
It's an asset in the conference room. Works very well with our ProAV gear.
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October 18, 2019

Zoom Review

Score 9 out of 10
Vetted Review
Verified User
Review Source
Zoom is being used for a video conferencing platform across sales and pre-sales. We demo it to customers as well, but it is mostly used to collaborate over video calls and some chat as we use other platforms as well to collaborate with one another.
Not all of the organization is familiar with Zoom, but mostly sales and pre-sales.
  • Video experience.
  • Joining experience.
  • It's easy to learn how to use.
  • Its consistency of partnerships, because it is very confusing to know what is best to use with what.
  • Better integration with calendars outside of the add on. If someone schedules a Zoom meeting it does not show up on your app. Only your other meetings do.
I have not faced any scenarios yet where it would be less appropriate, but I guess the whiteboarding experience of MSFT to collaborate is like no other, so if that is needed, perhaps Zoom is not the most relevant option.
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October 17, 2019

Zoom is fantastic

Score 10 out of 10
Vetted Review
Verified User
Review Source
We use rooms and love them and have our sales, account management and executives run all meetings on Zoom.
  • Quality
  • Ease of use
  • Some of the UI seems dated.
Nearly all meetings are best on Zoom.
Love them. Sometimes they are hard to start and I don't like that an iPad is needed.
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October 17, 2019

Zoom over WebEx

Score 9 out of 10
Vetted Review
Verified User
Review Source
Zoom is being used for collaboration and video calls across the organization. Zoom has a more intuitive UI and set up as opposed to WebEx.
  • Easy user interface
  • Great customer support
  • Market share
  • Some functionality needs further testing before launch.
Great for remote workers and customers.
Easy one-touch to get into meeting.
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Score 10 out of 10
Vetted Review
Verified User
Review Source
Have used it in a professional enviornment as a user and as a commercial partner.
  • Easy to use
  • Reliable with performance
  • Good sound quality
  • Better polling
  • Better in-meeting "raise your hand" controls
Good for quick and fast meeting setups and distributed workforces.
Have not used this capability
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October 17, 2019

BEST OF THE BEST

Score 10 out of 10
Vetted Review
Verified User
Review Source
I started using Zoom 4 years ago when I decided to start holding video meetings with my virtual team, and the tool we had been using, Gotomeeting, only had support for a limited number of participants. From day one Zoom has worked flawlessly. I continue to need to use other tools to meet with customers, and I am often disappointed because of their complexity and the challenges for reliability. I really can't say enough good things about Zoom. It works, it's easy, and it's affordable.
  • Good audio.
  • Good video.
  • No dropped calls.
  • We would like the ability to choose the layout as a viewer.
Zoom is great for meetings with smaller groups and between conference rooms. It's not a great tool for large scale meetings, but integrates well with other products. We are better designed for those large formats.
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October 17, 2019

Zoom. It does just work.

Score 10 out of 10
Vetted Review
Verified User
Review Source
Used with select users who meet regularly with clients. We are looking to implement more features soon.
  • Easy.
  • Great quality.
  • Just works.
  • Not sure. Nothing negative yet.
Client meetings. Annotation and screen sharing.
Easy and saves on travel and confusion in meetings.
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Score 8 out of 10
Vetted Review
Verified User
Review Source
Zoom is used across multiple offices as well as with clients to reduce travel and enhance collaboration experience.
  • Reduce travel.
  • Facial expressions.
  • Better collaboration.
  • Lifesize hardware integration.
Zoom is perfect for eliminating travel between offices. Annotating helps our designers collaborate on drawings without needing to be in the same room.
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Score 10 out of 10
Vetted Review
Verified User
Review Source
Zoom is deployed for the entire Fox enterprise.
  • Seamless collaboration.
  • Video quality.
  • End-user experience.
  • Sound quality.
  • Scheduling.
  • Calendar integration.
  • A/V integration.
Zoom is best suited for daily video collaboration and less suited for remote screen sharing.
We have 650 Zoom Rooms deployed in 38 countries worldwide. We have standardized on the Zoom Room solution as our primary video communications platforms for conference room spaces.
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October 17, 2019

Zoom Review

Score 9 out of 10
Vetted Review
Verified User
Review Source
I used Zoom for educational webinars within a community for women in tech. It helps to get connected to different experts and like-minded people in the industry.
  • Good quality of video.
  • Good audio.
  • Ability to record sessions/webinars after they're done were particularly valuable.
  • Always strive to maintain a good quality of audio and video.
Good for group videos, calls, and webinars.
I haven't used it.
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Score 9 out of 10
Vetted Review
Reseller
Review Source
Internal and external meetings with customers. Mostly for video meetings.
  • Easy to install for everyone.
  • No training required, well almost none.
  • Quality of service.
  • Address fax support.
  • Third-party phone support i.e. legacy systems.
Small branches or new field offices are the best.
Large HQ is still problematic due to maturity and ROI justification.
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October 16, 2019

Zoom just works

Score 10 out of 10
Vetted Review
Verified User
Review Source
Zoom is addressing integration issues and slowly improving our collaboration within groups and companies.
  • Video conferencing
  • Product selection and adaptation
  • Easy to use menus and options
  • Immersive Rooms. 3-4 video screen systems where the far end screen cam be split on multiple displays.
  • Complete ZDM control of all vendor's OS hardware. Firmware and OS.
  • Improve wireless video presentation.
The vast variety of usage and product use. Other companies are adapting to Zoom implementation.
The saving cost and easy to use of the ZoomRoom has engaged collaboration with excitement.
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October 16, 2019

Zoom Rocks

Score 10 out of 10
Vetted Review
Verified User
Review Source
Apptio uses Zoom across the whole organization bringing remote employees together.
  • Zoom quality and connectivity are consistently stellar.
  • Zoom is incredibly easy to use and deploy.
  • Zoom integrates well in Outlook.
  • Publish online user tools.
Zoom has been a great product for our company. It is reliable, easy to use and implement.
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Feature Scorecard Summary

High quality audio (576)
8.9
High quality video (578)
9.0
Low bandwidth requirements (511)
8.0
Mobile support (1)
7
Desktop sharing (572)
9.3
Whiteboards (359)
8.4
Calendar integration (508)
8.6
Meeting initiation (562)
8.9
Integrates with social media (220)
7.7
Record meetings / events (535)
9.0
Slideshows (378)
8.9
Live chat (479)
8.7
Audience polling (292)
8.4
Q&A (331)
8.4
User authentication (403)
8.8
Participant roles & permissions (452)
8.7
Confidential attendee list (316)
8.6

About Zoom

Zoom
Zoom is a popular online meeting and video conferencing platform known for its webinar capabilities for live virtual events and broadcasting. It features HD video and audio, collaboration tools, chat functionality, and an enterprise cloud phone system.

In addition to the above features, Zoom also offers:

Zoom Video Webinar
Zoom offers a Video Webinar option supporting unlimited audiences viewing live with presentation engagement tools like group chat, dual screen support, live broadcasting to YouTube or other platforms, polling, and other features supporting streaming webinars and virtual events.

Zoom Rooms
Zoom offers hardware and software bundles for businesses looking to streamline their web conferencing services.

Zoom Phone
With Zoom Phone, users can bundle their voice, video, voicemail, messaging, meetings, and conferencing through one application. It can carry out calls over cellular voice, cellular data, or WiFi connections and is supported on Windows, MacOS, iOS, and Android devices.


Zoom Features

Performance & Compatibility of Online Events Software Features
Has featureHigh quality audio
Has featureHigh quality video
Has featureLow bandwidth requirements
Has featureChrome compatible
Has featureFirefox compatible
Has featureSafari compatible
Has featureIE compatible
Has featureAvailable for Linux
Has featureAvailable for OS X
Has featureAvailable for Windows
Does not have featureMobile support
Screen Sharing Features
Has featureDesktop sharing
Has featureDocument/File sharing
Has featureApplication sharing
Has featureWhiteboards
Online Meetings / Events Features
Has featureScheduling
Has featureCalendar integration
Has featureMeeting initiation
Has featureEnd meetings
Has featureIntegrates with social media
Has featureRecord meetings / events
Has featureDial-in attendance
Has featureOnline attendance
Has featureMute
Has featureSlideshows
Has featureMedia
Has featureInternational calling
Has featureMultiple webcam streams
Online Events Collaboration Features
Has featureLive chat
Has featureAudience polling
Has featureQ&A
Has featureMeeting space storage
Has featureAnnotation
Has featureRemote support features
Online Events Security Features
Has featureUser authentication
Has featureParticipant roles & permissions
Has featureParticipant list
Has featureConfidential attendee list
Has featureSecure file sharing
Additional Features
Has featureMobile Screen Sharing
Has featureVideo Breakout Rooms
Has featureScreen share video with audio

Zoom Video

Zoom Product Overview Video -- Zoom is revolutionizing the ways teams collaborate. Whether you're connecting multiple conference rooms or adding remote attendees. Meeting face-to-face is as simple as a single touch.

Zoom Integrations

Slack, Salesforce.com, Marketo, Google Drive, Box, Dropbox, Pardot, Zapier, Skype for Business (formerly Lync), Microsoft One Drive, Microsoft Outlook, Google Calendar, Google Chrome, Mozilla Firefox, LTI Canvas, LTI Blackboard, LTI Moodle, LTI Desire2Learn, Kubi

Zoom Competitors

Pricing

Does not have featureFree Trial Available?No
Has featureFree or Freemium Version Available?Yes
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?No
On-premise EditionPricing DetailsTerms
Virtual H.323/SIP Room Connector49/month
Business19.99/month
SaaS EditionPricing DetailsTerms
Basic$0
Pro14.99/month
Business19.99/month
Zoom Room Conference Room49/month
Webinar54.99/month

Zoom Support Options

 Free VersionPaid Version
Live Chat
Email
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
Phone

Zoom Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Linux, Mac
Mobile Application:Apple iOS, Android, Blackberry, Mobile Web
Supported Countries:North America, South America, Europe, Africa, Asia, Australia
Supported Languages: English