Overview
What is Zoom?
Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone,…
Zoom helped us build our client base
How Zoom has helped my day-to-day operations
Careless customer service
Frustrated with Zoom
Zoom Review
Zoom Review
Zoom- Best Online Platform for Interactions
Frustrated by Zoom's poor UX that doesn't improve over time. Annoyed that it forces you to install updates at the worst possible time--right before a meeting :-/
Zoom met our needs during difficult times.
Zoom
We use zoom to host meetings with people outside of our organization that do not have …
Zoom for Students, Employees, and All
Nothing better than having full, flexible and creative control over meeting rooms and digital signage!
Use M.Teams if you can instead and save your money.
We had about 2 months where the passwords of our 2 regular Zoom rooms was mysteriously …
A brilliant video conferencing app
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Desktop sharing (697)8.181%
- Meeting initiation (685)7.979%
- High quality audio (704)7.777%
- High quality video (706)7.676%
Reviewer Pros & Cons
Video Reviews
18 videos
Pricing
Add-On Zoom Translated Captions
$5
Add-On - Zoom Whiteboard
$24.90
Pro
$149.90
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
Performance & Compatibility of Online Events Software
Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.
- 7.7High quality audio(704) Ratings
High quality audio connection is consistently available, with few or no interruptions.
- 7.6High quality video(706) Ratings
High quality video connection is consistently available, with few or no interruptions.
Screen Sharing
Features related to remote screen sharing capabilities.
- 8.1Desktop sharing(697) Ratings
Presenters can remotely share a view of their desktop with attendees.
Online Meetings / Events
Features related to hosting and attending meetings and events online.
- 7.5Calendar integration(626) Ratings
Scheduling capabilities integrate with users’ Calendars.
- 7.9Meeting initiation(685) Ratings
Meetings can be easily initiated, whether they are scheduled or on the fly.
- 7.7Record meetings / events(658) Ratings
Meetings and webinars can be recorded for playback.
Online Events Collaboration
Features related to collaboration between attendees during web conferences, webinars, and other online events.
- 7.4Live chat(595) Ratings
Participants can use one-on-one and group instant messaging to communicate privately or selectively during meetings.
Online Events Security
Features related to the security of meetings and other events held via web conferencing/webinar software.
- 6.7User authentication(511) Ratings
Administrators can require users to authenticate their identities before joining a meeting.
- 6.9Participant roles & permissions(565) Ratings
Administrators can grant users different levels of access to conferences, as moderators, presenters, attendees, or participants. Permissions can be set for individual users, or based on user role/group.
Cloud PBX
A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment
- 4.6Hosted PBX(8) Ratings
Hosted telephony infrastructure obviated the need for local PBX hardware
- 5Multi-level Interactive Voice Response (IVR)(10) Ratings
IVR is a phone menu allowing callers to interact with the system through voice and keypad
- 6.4Directory of employee names(11) Ratings
Voice directory of all employees for self-service dialing
Call Management
Customized phone system settings
- 6.5Answering rules(10) Ratings
Ability to enter rules to route calls to main number or other extensions in case of absence
- 8.1Call recording(16) Ratings
Automatic recording of inbound and outbound calls
- 5.8Call park(10) Ratings
Ability to hold calls in virtual location and subsequently access from any phone in system
- 6.5Call screening(10) Ratings
Ability to block numbers or send calls directly to voicemail
- 6.3Message alerts(14) Ratings
Receive SMS and email message notifications for voice and fax messages
- 6.8Business SMS/External Messaging(6) Ratings
Unlimited SMS and/or MMS with clients
- 7.1Voicemail Transcription(10) Ratings
AI-powered voice-to-text transcription of voicemails
Mobile apps
Apps are compatible with mobile devices.
- 8Mobile app for iOS(16) Ratings
App for iPhone and iPad
- 6.8Mobile app for Android(12) Ratings
Android app
Unified Communications Platform and Collaboration
UCaaS platforms allow teams to collaborate internally in one central space.
- 4.9Centralized communications management(8) Ratings
All voice, chat, and video features can be managed from one central platform.
- 5.3Team messaging(9) Ratings
Team members can send each other messages.
- 6.7Team document sharing(9) Ratings
Documents can be shared with other team members.
- 5Call and meeting analytics(9) Ratings
Analytics and reporting are available about both calls and meetings.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Zoom?
Zoom Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
- Supported: Business SMS/External Messaging
- Supported: Voicemail Transcription
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Performance & Compatibility of Online Events Software Features
- Supported: High quality audio
- Supported: High quality video
Online Meetings / Events Features
- Supported: Scheduling
- Supported: Calendar integration
- Supported: Meeting initiation
- Supported: Record meetings / events
Screen Sharing Features
- Supported: Desktop sharing
Online Events Collaboration Features
- Supported: Live chat
Online Events Security Features
- Supported: User authentication
- Supported: Participant roles & permissions
Unified Communications Platform and Collaboration Features
- Supported: Centralized communications management
- Supported: Team messaging
- Supported: Team document sharing
- Supported: Call and meeting analytics
Zoom Video
Zoom Integrations
Zoom Competitors
Zoom Technical Details
Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Windows, Linux, Mac |
Mobile Application | Apple iOS, Android, Blackberry, Mobile Web |
Supported Countries | North America, South America, Europe, Africa, Asia, Australia |
Supported Languages | English |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(5190)Attribute Ratings
- 4.3Likelihood to Renew16 ratings
- 10Availability1 rating
- 10Performance1 rating
- 7Usability39 ratings
- 4.7Support Rating39 ratings
- 9.6Implementation Rating7 ratings
- 7Configurability1 rating
- 10Product Scalability1 rating
- 10Ease of integration1 rating
- 10Vendor pre-sale1 rating
- 10Vendor post-sale1 rating
- 9.2Professional Services8 ratings
- 7.9Contract Terms and Pricing Model13 ratings
Reviews
(276-300 of 728)Zoom is every IT Administrator's favorite product
- It's easy to manage from the Zoom Web Portal. It doesn't take long to get up to speed and feel comfortable administering it.
- Extremely reliable. Zoom just works, as the tagline says. It is the most reliable web conferencing platform I've ever used.
- Zoom Rooms are a great conference room experience. It enables us to turn any sized room into a collaborative space.
- With the variety of supported devices, there is some lack of feature parity. I have learned this the hard way with some of the choices I've made. The differences between these platforms could be made more clear.
- Some of the coolest features -- like Digital Signage -- are in need of love and improvements. These are really the types of things that unlock the full value of being a Zoom Room customer.
- Higher quality video and screen sharing is a must! 1080p at least!
Zoom review
- It just works
- Needs little support
- Allows a user to collaborate using a centrally supported tool that's so good they don't look for an alternative
- Some features that exist - users seem unaware of - not sure that's an HCI issue or just an awareness [issue].
- I surveyed users recently on what could be better and the only answer was auto transcription could be better especially with medical terms.
- It would be good if we could upload a dictionary of common specialist words.
Most of the support issues are for features that already exist.
Love It...Won't Leave It
- Join before host; users don't have to wait for the host to be online.
- The Outlook Add-in makes scheduling meetings really simple.
- Zoom is so much easier to use than other products.
- More straightforward ways to select who shows up on the screen.
- Joining with other meeting invites by the touch of a button.
Simple, elegant and efficient web-conferencing. It just works!
- Content can be shared extremely easily. All you need is a sharing code and a web browser or the Zoom application.
- Ad-hoc meetings are a Breeze. Simply clicking a few buttons starts the meeting magic!
- Scheduled meetings are also a Breeze and even launch automatically. This was extremely important for us as some remote locations have limited support staff. It just works!
- Manipulating camera tiles could come in handy. As more users start to join a meeting, Zoom will automatically arrange the camera tiles. In our use case and for training purposes, allowing the tiling of cameras to be accommodated between multiple monitors would proof beneficial.
Get Zoom or Regret it!
- Booking meetings
- Screen share
- Integrations
- Multiple methods of screen sharing
- Wider support of other OS and OEM manufactures
Zoom makes me happy!
- Ease of joining a meeting
- Zoom makes people feel close
- Integration with other best of breed apps should be more communicated to consumers
Zoom Rooms make video conferencing simple!
- One-Touch calendar integration
- Content Sharing in meetings
- Multiple-device experience
- Digital Signage is lacking granular time control. Custom playlists are available by calendar day
Zoom's awesome.
- integrations with other applications are great (Okta, Slack, etc.)
- Simple to use. Intuitive.
- Just works.
- I'm learning a lot at Zoomtopia, so I think maybe for admins Zoom could have better communication in-app or a web portal about functionality of different options you can use
Everyone uses it because it's easy to use
- Aligns users to talk, share screens, send data on a single platform
- Easy to use
- More could be done with user training on how to get the most out of the program
Zoom helps us become more productive and prepared for the future
- Easy to use
- They have a lot of documentation if you have a problem. Great team
- Being able to use one platform to chat and communicate with video is great
- More info on how to save webinars and edit them
- When they announce new products, they should have them offered in Spanish on day one
- It would be great to edit all the pictures of our Zoom team profiles all at once
Zoom Review
- Easy scheduling of meetings. Fewer steps involved in setting up meetings than in the past.
- Users are able to record meetings through their own login instead of calling IT hoping there is a recorder available.
- They can add whomever they want to the meeting just through the app with their emails.
- It would be nice to have Zoom Rooms work with the breakout room feature.
- Is it possible to manage Cisco standard rooms?
- Better way to mute on joining without issues for Cisco-based endpoints.
Click to Zoom!
- One click to join
- Touch support on Zoom Rooms
- Simple and neat interface with all the goodies working in the background
- More hardware vendor collab to make sure the Zoom UI remains uniform across all systems
- High touch support availability for larger organization
- Preferred ratings on hardware vendors for Zoom
The Zoom app availability across iOS, Android, Windows, and Mac platforms means that users can tap in from any device anywhere. Zoom AI is the next big thing we await.
Zoom Just Works
- Ease of Use
- Intuitive
- High quality audio and video
- Zoom Room error message when adding a new audio/device and system defaulting to built-in settings within Windows. It took time to troubleshoot and work around the issue on a Windows 7 OS
Still in love with Zoom 4+ years later
- Zoom is very intuitive and the learning curve is absolutely the lowest I've experienced in any video conferencing solution.
- Zoom's support is top notch, very responsive and friendly.
- It's easy to develop relationships with our customer success managers and product managers. Zoom's culture makes it easy to become loyal customers and brag to others about the Zoom experience.
- I am probably one of the more vocal customers in the past four years and some of the things I have been asking for and have yet to receive are: An easy portal to submit feature requests and track their statuses and be kept up on what is happening from a feature perspective. Zoom often releases updates without formal announcements not giving the system administrators and engineers time to fully test before deploy. I have 30 plus feature requests in to date and not sure I've seen progress on more then 2 or 3.
Zoom is a solution that works and should be considered by any organization or company
- The ease of use helps staff members adopt the software.
- Zoom Support has been very helpful even after post deploy to help troubleshoot and answer questions.
- Zoom's ease of use to work on multiple platforms like mobile and computer.
- Providing more options on post recording options like file download load format and editing options.
- As an IT admin it would be nice to have better options when attempting to make custom reports on the backend. At times the canned reports, do not help with information being requested.
One Zoom to rule them all.
- I am really happy with the Zoom web extension for Google Calendar.
- I find Zoom very stable compared to other video conferencing systems I have used. I have been an "IT person" for several years and I would say that's it's the best video conferencing solution I've come across.
- I find that setting up a Zoom Room is a very easy thing to do from a hardware perspective.
- I like the ability to update Zoom software from the Zoom admin console.
- I would like Zoom API support to be more helpful than it currently is.
- Zoom usage and support in China could be better.
On a personal level, I used Zoom to announce the gender of my child. I had family all across the world using different platforms and also, these people were not very technical. We were able to install and use Zoom and our family watched the announcement.
It just works... really well.
- The overall user experience is simple and intuitive.
- Audio and video quality never fails.
- There are a number of features that help the user stay engaged.
- It just works...
- Setting up conference rooms independent of the user. For example, we set up classrooms and then assign instructors to them.
- Provide a staging environment where we can test our integration before pushing the changes to production.
Zoom Review
- Easy to start a meeting.
- Capability to integrate with calendaring services.
- Integrates with many other apps such as Kaltura.
- Communicate more about new features that are available
- Well suited for meetings and classes.
- Less appropriate for foreign language calls due to lower quality audio (pots grade) in some areas.
Zoom - Bringing Video and Audio Quality to the Next Level
- Reliable video and audio.
- Easy to use - "it just works".
- Zoom provides a great partnership, ensuring your solution works well.
- A simple optional walk-through when you begin a meeting where new features can be introduced. This would ensure users understand all of the new features.
- Additional chat management features to ensure large or small sessions have an interactive chat experience without distracting the meeting facilitator.
I Love the Zoom Experience
- The DTEN is an outstanding use case of Zoom video in small to medium environments.
- It just works! Easy to set up and use with nice and easy mobility.
- Makes remote working easy, increases productivity and collaboration between teams.
- Need all the features to work in a Fed Ramp certified environment.
- Improve on the delivery time of the DTEN 75.
Zoom is Zo Zimple You Guyz! Seriously, it's the Best
- Simplicity- Users of all tech levels quickly and easily use Zoom.
- Mobility - Ease of use on mobile devices.
- Portability - Mobile Zoom Rooms on cards. I'm able to quickly spin up a meeting on short notice.
- Zoom screen share - more features/capabilities like TeamViewer, perhaps.
The best way to reach into the deep woods!
- Zoom is a great tool to use with non-technical people.
- The quality of the picture and reliability are the major reasons why we use this tool.
- Being cloud-based increases our level of success daily!
- Even though it is pretty simple to use, reducing click on the far end would be a big win.
- Being able to “manage” a meeting without having to join it would be huge! By manage I mean being able to reconnect someone who dropped from the call, adjust the layout, mute/unmute anyone, force all mute except for designated originator, etc...
Zoom Review
- Helpdesk support for administrators.
- Ease of use.
- Webinars and educational opportunities.
- Remote control through screen sharing.
- Timed recordings would be a great tool. Sometimes I need to initiate a Zoom meeting early in the day. I wish I could set up a 'Start Record' time.
Zoom is the future of conferencing
- Easy of use.
- User acceptance.
- Good functionality.
- Reliability.
- I have nothing negative to point out at this time.
A great video collaboration app
- Multiple video sources.
- The ability to start a meeting from the meeting invite.
- Recording the meeting or course sessions.
- Time to set up the video boxes to our preferences sometimes take longer than desired. Does not remember my last session's settings or preferred settings.
- Switching between shared desktop and users' videos - to pin it or not to. If one is pinned, we can't see others.
- Inability to freely expand the video boxes - it has only three settings - full screen, medium, or small size - I can't freely stretch the video size to our preference.