TrustRadius
Zoom is an online meeting and video conferencing platform known for its webinar capabilities for live virtual events and broadcasting. It features HD video and audio, collaboration tools, chat functionality, and an enterprise cloud phone system.https://media.trustradius.com/product-logos/X0/J2/JJQC92U6VWBP.PNGZoom, that video conferencing app that beats the competition.Zoom is being used across our whole organization. As an organization that has campus staff all across the nation, Zoom has made it easier for coworkers to meet without needing to travel. We are able to meet with many people at once, whether that is through video or people calling in through phone - and it is super stable (unlike other video conferencing options out there).,Stable video conference calling for many people. Ability to include people via phone call. Screen sharing is really helpful.,Have a web feature for new people who join so they don't need to download the app first. Other than that, I can't think of many other places of improvement - Zoom has been fantastic!,9,It has made meetings for people not in the same area easier! It has saved us commute time. It has made collaboration with many different coworkers easier. It has created a more stable video conferencesexperience, which saves a lot of time!,Yes, we use Zoom Rooms, especially when there are a lot of people on the call. I've been very happy with this experience, not many video conference applications have this function. During these rooms, we are able to have small group conversations to process some of the things we have been talking about or generate ideas in smaller groups before talking about it in a larger group. Often times video conferencing can feel overwhelming with many people talking at once - this simplifies it.,Google Hangouts, Slack and Skype,Upwork, Facebook for Business, G SuiteZoom - easy video conferencing anyone can useOur entire organization uses Zoom - mainly for meetings with outside clients, but also for group meetings including remote employees. I have found that out of all of the video conferencing services I've used - Zoom is the easiest for people with no knowledge of it to install and use. It only takes a few minutes to set up - and we have only had a handful of technology-troubled people find issue with it.,Easy to install and use Very quick log on and access into video conferences Screen sharing and casting abilities are great,You have to download - cannot sync straight from web Can only hold a few dozen people before you have to buy for larger quantity Sometimes shaky connection,9,Helped massively with remote pitching to clients Very positive help to connect with remote employees for conferences Easy to pitch quickly and connect a client from phone to Zoom meeting,I do not use the Zoom rooms,Google Hangouts, Skype and Join.me,Google Hangouts, Keynote Systems, TrelloHere Comes The Zoom: Video Conferencing At Its FinestZoom is a smooth and great-working video conference solution for companies that exceed 300 or so employees. Having previously used bluejeans, I can tell you this is far superior in usability and the ability to have company meetings without the need for IT interception or finagling. Zoom is also embedded into calendars to allow for easy meet scheduling.,Expands screen-only sharing and makes video conferencing that much easier Zoom link for everyone Mute all,Needs to allow users to trigger screen share for others (nice to have) Interface a little confusing Requires a bit of tech savviness for first timers,8,Efficiency (huge) Need for manpower decrease (IT intervention) Time save,Yes, we have rooms set up for Zoom usage. It's great and works quite smoothly, though the Internet connection can affect the rooms with Zoom unable to instantly update. Rather, it takes a full refresh to make Zoom jump back up again. Somewhat cryptic and tech savvy-dependent at first, but a good tool once it's set up.,BlueJeans1000x better than flying across the countryWe are a small business consulting firm. We use Zoom to meet virtually with our clients and prospects. Before Zoom, we used to travel across the country to meet with clients face-to-face. Now, we can just fire up a Zoom room. It has saved us a considerable amount of travel time, hassle and money.,Reliable video quality. This was the deciding factor for us. Integration with Microsoft Outlook makes scheduling meetings easier. Ease of use. Our clients can just click the link and join our meeting. No downloads, even on mobile.,Continue to focus on video quality, especially when participants have poor bandwidth.,10,Significant cost savings due to less travel time Ability to connect more personally with clients & build trust,Yes, we have one Zoom Room. It works phenomenally. We use an iPad to fire up the meeting and dual monitors to see both the shared content and video screens. My boss really likes that the Zoom Room displays his scheduled meetings for the day. It keeps him from having to dig into his Outlook calendar.,Skype, Skype for Business, Google Hangouts, Lifesize Video Conferencing and BlueJeans,Qualtrics, Microsoft Office 365Why You Should Be Using ZoomAs a company, we now use Zoom for our online phone systems, inter-company meetings, and conference calls, as well as for remote meetings with clients. In my position, I also use the Zoom Webinar add-on to conduct several webinars per month with a large number of clients in attendance. As a web-platform company with clients spread throughout the world, the features Zoom provides make it extremely easy for our employees to connect with clients in all capacities.,The quality of the calls and video is excellent with little to no connectivity issues. The webinars are very easy to manage with the extensive list of features and has drastically improved the quality from what we were previously using. The interface is easy for even our non-tech savvy clients to navigate without issues.,In all honesty, I haven't come across any areas that need improving. All of the features I use in my daily routine work exceptionally well.,10,The quality of our webinars has dramatically improved as has attendance. We've also encountered fewer issues with people being unable to join due to technical issues. Now it's primarily due to the sessions being at max capacity. After using Zoom as a single member for a little over 7 months, our company made the switch and we now use it company-wide.,Zoom in EducationWe use Zoom in the K12 education arena. As a BOCES (Board of Cooperative Educational Services), we support 21 school district across the eastern plains of Colorado. It is primarily used for providing content to high school students (shared teachers, college classes, etc) but is also used for administrative meetings, teacher professional development, special education services, and general meetings. We have over 38 Zoom Rooms that are placed throughout our coverage area in the local high schools. Zoom replaced Polycom and Cisco as our main video networking equipment/service provider.,Ease of use is definitely off the charts. Training is a piece of cake. Even our most technology challenged users start using Zoom with minimum intervention. Multi device connect-ability. I brag that I can connect anyone to a Zoom conference within 2 minutes - Asides from occasional sound connection issues, I don't think I have been proved wrong. Sound and picture quality.,While Zoom has been working hard on adding features to the remote management side, it is still lacking in this area. Most of our zoom rooms do not have adults in them, just high school students, that we do not want messing with the system. The controls that are being added are excellent but are limited to the host of the meeting which we should be able to claim as an Administrator for the account. The first Zoom Room to join a meeting is automatically made the host and this causes a lot of issues. The UI for the remote management is scattered all over the website - it needs to be consolidated into one area or at least have links from the Dashboard that take you directly to a Zoom Room device management page, or the meeting settings and end button. On premise support. For those of use that use on premise meeting and recording connectors, it is hard to get any support when something is not working correctly. Many of the new remote management features are not working correctly with corp meetings. New updates need to work across all platforms. It would be nice to see a feedback area for Zoom where customers could see other customer's feature requests and vote on them. This would be a more efficient way of giving the customers a voice with Zoom development and updates.,10,Cost savings over Cisco have been huge. Not only did our equipment costs drop considerably but our annual costs are now about 10% of what they used to be. Ease of use has promoted more video use among our users. This is the first product we have used where people are constantly coming up with new uses for it.,Yes, see previous comments. I will add that we would like to see the following added to Zoom Rooms that we now have in the basic desktop client: Chat (ideally something where individuals in a zoom room could use a phone to just connect to the chat session and nothing else). Whiteboard functionality - it would be a great feature if the mac that is running the zoom conference could also be used for content sharing/whiteboard functionality without the need for a second computer.,,Skype, WebEx Meetings, Lifesize Video ConferencingZoom web conference service, offering the best tool to meet anywhere!Zoom for us is deployed frequently alongside other software when meeting with clients. It is one of our many could tools we consult on and support for our clients; quickly and easily allowing our clients of all technology skill levels to host, manage and join meetings. With several of our clients having staff in many geographical locations the ability to create video conference rooms and meet seamlessly with people on the go via their smart phones has been an added bonus.,Meeting with anyone. Cross platform - Mobile, Mac, PC clients find this to be the most useful item in the zoom features list, it is accessible and simple for them to set up and run these web meetings with all of their offsite staff regardless of location. Content Sharing Through OneDrive and Dropbox are key to the majority of clients we consult for. Highlighting the current speaker - this feature is extremely useful in large meetings. It's nice to know who is talking! Connectivity with existing client equipment such as Polycom and Cisco with H.323/SIP. This has been straightforward to deploy and saves clients money on new hardware when conference rooms need a refresh. Touchscreen implementation for an organic whiteboard feeling. Engineer & Architectural clients love annotating and marking notes during presentations, this has given our clients (with touch panels) a great experience.,The pricing category. I'd like to see a middle ground between 'free' features and the 'pro' package for smaller firms that group meetings often - time limits being the biggest issue (ROI is still great out of the gate). Some clients have mentioned an increase in the cloud storage size with a zoom subscription for meeting recordings, these smaller firm clients have lengthy meetings and feel online storage (less steps to offsite) to be a better option. (However offline recording is also possible and done well.). Zoom has had a hard time knowing who initiated a video meeting if both users try and do so at the same time; easily remedied with minor planning. Most clients find the instant messaging features lackluster vs. existing software and tend to use those other services more frequently vs. zoom. This might be isolated to our client base but it is something to note. To be honest, all of our clients using Zoom have been extremely happy with the majority of feature sets. It covers call in call out conferencing, video, conference room setups (with existing hardware), new technology like touch panels. It includes intuitive interface options for screen sharing and multiple displays and supporting the software for our clients has been simple and straight forward solutions which are all well documented on their support page.,10,Ease of support for clients using the platform. We feel support and help pages on Zoom's site to be extremely helpful to new users and allows us to offload basic use questions to the developers' well constructed and simple video tutorials. It has helped develop and deploy the concept of a virtual office; allows our clients to painlessly grow into the national market; supporting new clients out of the area with a professional solution; as well as given offsite employees access to critical meetings no matter where they are.,Some of our client base had previously deployed H.323/SIP systems and integration was straightforward and a welcome change to other solutions. With simple integration these same clients are able to use touch panels intuitively improving their productivity. As a solutions provider setup is simple and well documented and we have not run into any issues, our clients feel the technology is accessible and have had great experiences across the board.,GoToMeeting, Skype for Business, Skype and Google Hangouts,Skype for Business, ScreenConnect, Microsoft Office 365Zoom: For business, for the classroomZoom is the official web conferencing solution for the University of San Francisco where faculty, staff and students have access to a Pro Zoom account to host meetings. On the business side, it is used for department meetings all or some members are off site and need to remote in to attend. Faculty are using Zoom in the classroom for mixed face to face and online classroom. Faculty are also using the service to host online office hours, especially valuable for adjunct faculty who do not have an office to meet with students. Students are using Zoom to meet as small groups and to record presentations for class, especially graduate courses, where presentation time during class is difficult to schedule. Staff are using Zoom to provide a way for the USF community to attend events, workshops and training if they cannot attend in person.,The video quality is fantastic, providing consistent for the participants. Very few issues with drops in connection and most times it is not Zoom at issue but the network. The software is very intuitive and easy to use-no browser compatibility issues with plugins-the software is straightforward and easy to setup but provides powerful tools to schedule and manage meetings. The recording feature provides a great way to not only archive events and meetings but to share, either as a link or as a downloaded file. For the online classroom, the breakout rooms are a great way to have small group discussion with the ability for the faculty to drop in on the various rooms to sample the work being done in each group.,Better integration with Learning Management Systems like Canvas to join meetings right in the Canvas interface. Perhaps one feature that may not be possible is the ability to connect two webcams and have a multi-camera view For instance, one on the speaker and one on the audience).,10,Zoom has enabled accessibility for meetings, to allow greater flexibility for attendance and participation for those not able to attend in person. With everyone on campus with a Pro account, no bottlenecks to who can schedule meetings or events.,We have two Zoom rooms for evaluation but no data in yet as of its use.,Adobe Connect,Qualtrics, Canvas, Google Drive, Microsoft Office 2016Zoom is a New World Video PlatformZoom is used by the majority of our support staff, and is starting to be used by our field employees. This includes a few hundred offices, involving around 2500 regular users. Its greatest strengths are ease of use, reasonable cost, powerful encoding technology, end-to-end encryption, and one of the richest feature sets of any video conferencing platform. Notable features include cloud recording, support for legacy equipment, on-prem, and cloud, baked-in virtual backgrounds, polling, breakout rooms, whiteboards, file sharing, and best of all, a fully integrated conference room system. We use it for team meetings, recruiting, telehealth, executive meetings, company webcasts, outreach, chat, and one-on-ones.,Features! See above for its rich feature set. It's so easy to onboard users onto the platform because it's easy to get them excited about all the ways Zoom can help them. My users are buying popup greenscreens left and right because they're so excited about Zoom's Virtual Background feature, for instance. Integration. The best example of which is Zoom's full integration with the Kubi robot. This robot is a tablet mounted on a swiveling stand which can be controlled remotely through Zoom to be able to look all around a room. My company uses it for telehealth purposes, and my team in particular uses the robot for video shoots in which we need a quick and easy remote shot of a crowd or event. We even have someone using Zoom and a Kubi to remotely monitor an empty front desk and greet guests who walk into the building. Few (if any) platforms can boast integration with such pioneering technology. Price. Zoom is very reasonably priced to be sure. Not only are we saving by using it instead of other, more expensive video platforms--we are saving thousands in other, less measurable fields. Since the inception of Zoom at my company, travel costs have dipped significantly (because most managers and directors are more inclined to use the reliable Zoom platform to communicate, as opposed to traveling between offices). We were also able to almost eliminate several costly teleconferencing services. Ironically, full video meetings with high-quality VoIP audio are significantly cheaper than traditional phone-only teleconferences. Lastly, this may be anecdotal, but there is a perceived increase in productivity since Zoom allows more direct team communication than was previously possible.,While very good for what it is, the Zoom Room solution for conference rooms has some flaws. We have just over 30 of these rooms throughout the company, and issues with connectivity are a bit frequent, and this is likely due to the fact that it uses two consumer devices (a PC or Mac plus an iPad) which require a constant connection for the platform to work. Many may find it easier to support a conference room system involving one mini PC running Zoom (reminder, Zoom is available for Linux on PCs as well as Windows and Mac) and a simple wireless keyboard/mouse to control the meeting, instead of using a Wi-Fi connected tablet. I would personally like to see even more cross-platform integrations on the part of Zoom. For instance, Facebook Live is a powerful new outreach platform, and would be even more powerful if it could sync up with Zoom. Imagine starting a Facebook Live broadcast through a Zoom Webinar room and reaching hundreds of followers with full video. Virtual Reality is another growing technology. I actually found it possible to stream a virtual reality video through Zoom by using Zoom's Screen Share feature for Android. By mirroring an Android phone running a VR app, I was able to broadcast a 360 video in a standard Zoom room so that other Android and iPhone users could view through Google Cardboard. But this is more of a workaround than a baked-in feature. Something like a "Go VR" button which converted your video to a stereoscopic mode, or that enabled VR streaming through consumer VR cameras like the Ricoh Theta, would be truly amazing through Zoom. (UPDATE Jan 26, 2017: Zoom recently announced support for Facebook Live),10,I'm more involved in the support aspect of Zoom than the financial, but I can say that it represents significant savings, both because it is more reasonably priced than many competitors, and because its ease of use leads, naturally, to reduced travel cost. Its feature set allows companies to condense multiple platforms into one Zoom subscription. Why continue paying for a costly enterprise teleconference account when Zoom has VoIP audio and baked-in teleconferencing? Reduced support needs is another plus. Supporting Zoom is a breeze compared to supporting other platforms. Having been part of a very small team supporting Zoom companywide for the past two years, I can attest that my job has gotten easier and easier as people quickly got used to the platform. This has allowed me the freedom to take on multiple projects in addition to being the Zoom support grunt. And, it saves the company as less heads are required to scale and support the platform. Zoom has produced a productivity metric which my company has never previously been able to observe. Because it is the standard for communications throughout the company, we can easily draw up a weekly productivity glance by measuring the amount, duration, and purposes of Zoom meetings. Zoom's reporting features are very good, so this is an easy task every week, and the chiefs love seeing it.,We have over 30 Zoom Rooms throughout the company, with plans for many more. I've previously described some of their flaws. Despite those, the Zoom Rooms system is really great, and they do work 90+% of the time. They recently added great features like ultrasonic detection which allows you to share a laptop screen with, literally, one click. They also now have voice control, allowing one to say "Hey Zoom, start a meeting" to start a meeting. And they recently released an Android controller version (in addition to the existing iOS version), so IT folks reluctant to use iOS no longer have to give in. Camera control through the iPad is another big plus. Plus Zoom continually strengthens baked-in remote support for these rooms, so they keep getting better. Sticky features like this, and the fact that they're among the cheapest conference room solutions out there, do add value to the platform. But they still have work to do to make them more solid.,Adobe Connect, BlueJeans, Google Hangouts, GoToMeeting, Join.me, Skype for Business and WebEx Meetings,Skype for Business, Slack, IFTTT,,6,Internal video meetings are the currently most important use case, and I'd imagine this is the case for many other companies Zoom Chat is the most popular company chat platform. Large Zoom webinars are commonly used for internal and external purposes. Zoom is widely used throughout the company as a recording platform, for recording screen shares or video as a shareable .mp4. We have over 30 Zoom Rooms set up throughout the company, with plans for many more.,Virtual Backgrounds are a really innovative baked in feature. No longer do users have to install extra applications like ManyCam or Xsplit--Zoom already includes greenscreen capability. Zoom's integration with the Kubi robot allows for a wide range of use cases, from remote robotic monitoring of an office to more interactive face to face meetings. Zoom's sizeable collection of international numbers allows us to set up calls all around the globe.,Attention tracking is a brand new Zoom feature that our marketing people really seem to be excited about. It lets the host know if participants don't have Zoom as the active window (and therefore aren't paying full attention) during webinars. Zoom will hopefully, in the not too distant future, have support for Virtual and Augmented reality. Zoom's brand new integration with Facebook Live and YouTube live will really expand our outreach abilities. We're planning many big FB Live videos.,10,Yes,Price Product Features Product Usability Product Reputation Prior Experience with the Product Vendor Reputation Analyst Reports Third-party Reviews,We would not change our process. We got extremely lucky in picking Zoom early-on. We did our due diligence in evaluating other platforms, and were able to find a diamond in the rough.,Implemented in-house,Yes,Change management was a big part of the implementation and was well-handled,None, it was as smooth as could possibly be expected.,10,Self-taught,I was in charge of learning the platform well enough to train others, and it wasn't difficult at all to learn the features just by using Zoom.,7,Take advantage of Zoom's ability to create separate environments. You can make one where none of Zoom's features are enabled, and one where all of them are.,Some - we have done small customizations to the interface,Some - we have added small pieces of custom code,We have used Arduino microcontrollers to run custom macros to get Zoom to do interesting things. For instance, I used an Arduino Micro with microphone sensors embedded in a table which would auto-detect when someone at a certain seat at the table was speaking. It would then use XSplit to switch the camera to focus on that person. Then if the person adjacent to the first speaker starts speaking, the Arduino triggers XSplit to focus on them. The whole setup cost under $30 since Arduinos and components are cheap and XSplit and Zoom are free. Compare that to something like the PolyCom EagleEye which does the same thing but would cost $15,000 just for the auto-focusing cameras. I made another one with photoreceptors so that if someone hovers their hand over a receptor, it triggers AutoHotKey scripts to do stuff like start or stop sharing in Zoom, advance a PowerPoint slide, etc. There are tons of possibilities for making custom setups like this.,10,Yes,When they first released Breakout Rooms, it was missing a few key elements to make it a great experience. I outlined ways in which it could improve, and the rep informed me that most of them were already in the works, and that the rest he already took the liberty of adding to their feature list.,Using video. Zoom's technology allows video to perform well even with poor network strength, which greatly reduces confusion and frustration among users. It's very easy to get into a meeting with video. Zoom's great new features like Polling, Breakout Rooms, and Registration are all easy to use. They're more complex features which do require explanation, but despite their complexity, it's still rather easy to provide training for using these features. Screen sharing is now easier than ever since Zoom added a Screen Share button to its client home screen. Plus instant share in Zoom Rooms is now possible thanks to ultrasonic detection.,Scheduling meetings might benefit from being simplified. The scheduling popup is a bit more complicated than many expect, and since we use Outlook companywide, it takes an extra step to get an invite to open in Outlook and send it from there. There is a way to schedule so that it goes right to Outlook, but it requires the user to go to "Meetings" first, and then click on a Schedule dropdown and select "Outlook". Nobody knows about this. So, I wish we could configure Zoom so that the Schedule button on the Home Screen automatically goes to Outlook if Outlook is detected. Difficulties with logging in is probably the most common support call we get. This is because we use Zoom's SSO feature. The feature is just fine, but it's just the nature of the beast that logging in with SSO takes more steps. Zoom's back end might need some work. For instance, there are advanced user features like Virtual Background, Breakout Rooms, Automatic Recording, etc. Currently, the only way to enable these features for users is by individually clicking through each user and checking each checkbox. So, I've had to write scripts to turn features on or off companywide as they're released. Either that, or we use an intern to do all of the clickwork. Zoom needs a way to turn a feature on or off simultaneously for all users or a group.,Yes,10,10,10,10,Facebook Live Kubi Robot Zapier,IFTTT/Zapier--IFTTT integration would be appreciated in addition to Zapier. But besides that, I'm pretty sure there are loads more useful recipes besides just scheduling meetings and adding webinar registrants. VR--Virtual Reality support and integration with any of the various VR platforms would be a huge selling point for us. Imagine integration with the Ricoh Theta camera or the Daydream headset Google Home/Alexa/Siri/Cortana--Zoom just got started with Siri support, but if there were scores of phrases to use with voice platforms like this, Zoom would be amazing. Imagine saying "OK Google, invite John Doe and Jane Doe to a meeting". Augmented Reality--Zoom's Virtual Backdrops feature is great, but it would be a lot of fun if it could overlay customize-able bits of useful information in a video feed.,File import/export,10,Don't be afraid to go to support.zoom.us and submit a feature request.,10,10,There were not any special conditions. However, we are grandfathered into their earlier pricing model, having been early adopters.,Nothing is necessary, they're already very easy to work with.,Yes,The latest update we did happened to be the 4.x update, which has all kinds of improvements like Facebook Live integration, improvements to Breakout rooms, voice integration, multiple screen sharing capabilities, multiple co-hosts, etc There are always minor process update--Zoom continually improves the flow of their platform I've heard people say, when other companies release updates, it's like "oh geez, now I have to update again." But when Zoom updates, it's like opening a pile of great presents.,Lots more great new features Minor updates to improve useability Possibly changing some UI elements,YesCan't Live Without ZoomZoom is being used across our entire company. It is the primary way our company communicates. Half of our team is remote and it's important for us to have a tool to that helps us lead effective meetings. We value being able to both see and hear our teammates. It also addresses the issue around the amount of people that can join a conference call. Many tools are limited to 10. We need something that could handle 30+.,It's stable. Every video conferencing tool I have ever used has audio or video latency issues. We rarely experience that with Zoom. We've used them for about a year and experienced an issue only once. They quickly fixed it. Our team is spoiled by Zoom. If ever we have to use another tool, everyone immediately wishes we were on Zoom instead. Seriously near flawless audio and video experience. They have stellar customer support. I needed help installing Zoom Rooms and I received helpful and timely responses from the support person assigned my ticket. It's user-friendly. Our team adopted it really quickly and was immediately able to take advantage of the features. Sometimes if you do have audio/video issues - it's due to your internet connection. The tool does a good job of giving you a visual of the strength of your connection. It's super helpful in troubleshooting.,Account Managers can be slow on responses.,10,We have majorly improved the quality and productivity in our meetings. They are 10x better than before. It's easy to connect with remote team members. The team feels more connected and that has had major returns for us in terms of people's engagement and happiness at work. It's so simple and reliable that we are able to get meetings going fast. Never any issues fumbling to get things to work.,Yes. We are very happy with Zoom Rooms. It's changed the way we have meetings. It takes some effort to set up and I wish there was less equipment involved. But once you're up and running, it works really well. The online documentation on how to set it up was really detailed and helpful. It's just a stable and user friendly as the rest of Zoom functionality.,GoToMeeting, Google Hangouts, Skype for Business and WebEx Meetings,Slack, Asana, Dropbox for Business, InVisionZoom me - it's fun!Technology and leadership teams use it to facilitate remote work, reduce travel expense and waste, and for larger cross-site meetings. We're also about to try it for leader-led webinar duty and have been toying with the idea of using a Zoom Room.,Quality is excellent. Fresh, evolving product. Screen sharing and remote control.,We don't like that the app now is 'hidden' in MacOS. Makes it too hard for novice users to turn on and leave on. The pricing tiers for the ability to apply custom branding don't work for us. Frustratingly so. It would be so great if there could be a tie-in between a 'regular' phone number (land or cell) and Zoom. So so great. It would be great to be able to host from a mobile device instead of just participate. Thank you for the Chrome app! Our Chromebook users are thrilled. We would like to see something closer to feature parity, however. :) Screen sharing is wonderful once up and going, but doesn't play very well with Mission Control in MacOS. Leads to a lot of unnecessary window moving when trying to share a specific bit of content from one of ten desktops! Not in love with the chat. Not even sure why. Maybe it seems like too much of an afterthought.,9,Substantially less travel expense, and recouped travel time Thanks to the Chrome OS app, we are using more of them and thrilled to be doing so!,Not yet, but we keep threatening to try it with a Mac Mini we don't use any longer.,WebEx Meetings and GoToMeeting,FileMaker Pro, Google Drive, Google HangoutsA great balance between web conference functionality and affordability.Our legal services company currently uses Zoom to connect law firms via web video conference into depositions both at our offices and at third party locations. Zoom makes it easy and convenient for our clients to access and connect to meetings from many different devices. Attorneys can use their PCs, Macs, tablets, smartphones, and traditional video conference systems to connect to our Zoom Rooms systems at the office. Zoom supports up to 50 users at a time with their pro package, so we don't have to worry about bridging costs associated with traditional video conferences.,Connecting clients to video conference meetings with one click; the system makes it easy for users of any tech experience level to connect. Cost efficiency. Zoom compares reasonably to the functionality of BlueJeans, but the price is significantly lower while providing similar service quality levels. The Zoom Rooms system provides room systems at a fraction of the cost compared to traditional video conference room systems, making it a cost-efficient way to implement video conferencing for other firms.,H323 room system connector functionality with older systems. The software currently does not work well with older video conference systems such as the Polycom VSX 7000. This can create some compatibility issues. Simplified integration with Google Calendar. While this functionality exists, it could be streamlined better as it can be somewhat more complicated than rival software such as GoToMeeting in terms of setting it up for the first time.,10,We've saved costs compared to traditional video conferencing, which would have costed more than twice as much to implement. Clients are put at ease by the simplicity of using it. They don't have to worry about complicated installs or audio issues, as they simply click a link and are provided instructions for setting up computer audio or dial-by-phone audio. The flexibility to work with any number of devices and bridge up to 50 participants makes large meeting planning much simpler compared to traditional video conference bridging.,Yes, Zoom Rooms is a great implementation for any room-level system. We run high definition cameras, microphones, and multiple large-screen TVs in our rooms to provide an immersive video teleconferencing experience. The iPad controller makes it easy for users to adjust camera and audio settings, and joining and scheduling meetings is a breeze with the Google Calendar integration.,Skype,Skype, ScreenConnect, Polycom Open Telepresence ExperienceLaw Office Review of Zoom Cloud MeetingsZoom is used in our law practice to meet with long distance co-counsel, conduct and participate in depositions, potential client interviews, in house and remote focus groups as well as all of our teleconferencing. It has paid for itself many times over since implementing over a year ago. In many instances, it eliminates the need for the attorney to travel out of state for a deposition or to meet with a client and/or co-counsel. We have also used it to allow long distance co-counsel to participate in depositions and focus groups that occur in our office. This saves the client money when the case settles or is resolved in court. In addition, it saves the travel time for our group of busy attorneys.,User interface is simple to download and use. The ability to easily show and annotate documents is great. The ability to record the sessions is vital to what we do. Zoom makes it easy.,Setup in an Exchange environment is difficult with the current instruction set Ability to pin a user on the iPad interface The audio conference telephone numbers sometimes ring busy or say they are not in service,10,Tremendous cost savings Time savings Other firms sometimes come here just to use our setup,Very functional and look impressive,Zoom Past Obstacles of Distance and TimeZoom removes distance as an obstacle for attending a class or meeting. One of my favorite features is the ability to dial into audio so if the person who is remote does not know how to troubleshoot their audio setup and the presenter is unable to hear them, a simple workaround is to dial in using a phone. If internet connectivity issues arise, attendees do not have to be re-invited to the meeting nor does the meeting have to be restarted. Recording can be used in conjunction with screen annotations to create online video content for courses as well.,Record a class and share via Google Drive for students to use as a review tool. All participants can annotate on the shared desktop if desired. Personal Meeting IDs can be set up for instant meeting creation (click to join). Participants can stay engaged in a conversation via raising their hand in Zoom's Chat to indicate they have a question to ask or comment to make.,Needing to click the SSO button vs. logging in can be confusing for some users. Having text explaining that if you use Zoom as part of an institution, click the SSO button to sign in would alleviate obstacles to access (especially when the obstacle is keeping a professor from starting an online class session as they tend to forget these details). The Speaker view and Gallery views buttons are confusing. It would be helpful to have some sort of menu showing what the result will look like, or a preview when hovering over the buttons. Such as, if you choose Gallery view....the screen will look like . I would love to see the ability to add closed captions or subtitles to videos. We currently upload videos to YouTube to take advantage of their captioning features.,10,Cost savings as less instructors are needed when one professor can teach synchronously to two locations. Smaller class sizes at campuses where the class would otherwise have been cancelled due to low enrollment. Zoom allows us to combine classes. Increased weight on faculty digital literacy and a high need for training to occur prior to teaching using what is a new mode to many folks: videoconferencing.,I am not using Zoom Rooms at this time.,,Microsoft Office 2016, Moodle, Google DriveZoom is the best video conferencing software there is, hands down.We have a distributed workforce with everyone working from home. Thus we conduct every meeting with Zoom from informal 3 minute meetings to answer a question all the way to all-hands meetings that last an hour or more. We also use The Zoom for our webinars now as well. We tried everything out there (Skype, GoToMeeting, Google Hangouts and more) and Zoom is by far the best overall solution. Getting connected to another user is simple. Screen sharing is easy, the pricing model is simple and the service has been very reliable. I wouldn't use anything else.,Starting up a video chat, either on the fly or a scheduled one is really easy. It's obvious which users are currently available and which are not. When video chatting with multiple people, Zoom can highlight the speaker to make it easy to know who is talking. We use screen-sharing a LOT and Zoom makes it easy to not just share your screen but only share a particular window on your screen. This keeps the other attendees focused and protects my privacy because I'm not exposing them to my entire screen.,We currently use Slack for text chat because Zoom's text chatting features are not as strong as Slack. Having said that, it wouldn't take much to get Zoom to the point where it would do what we need for text chatting. I hope they do as I'd rather have one app instead of two. If two people try to start a video chat with each other at the same time, Zoom thinks that both are busy and rejects the connection rather than figuring out what is really going on and connecting the two people together. I'm sure they know about this and will fix it at some point. When users sign off, they disappear from the list and the list resorts itself. If you happen to be about to click the Meet button for a user and the list sorts, you may accidentally start a video chat with the wrong person. I have mentioned to them that they should not resort the list while the mouse is within the list. They are extremely responsive to suggestions and bug reports FWIW.,10,It's made having a virtual office work. All the other solutions we tried created varying levels of pain. Zoom has made collaboration fast and simple. Without a solution like Zoom, having a virtual office would be nearly impossible.,Skype, GoToMeeting, GoToWebinar and Google HangoutsZoom will take you over the moon.We are an educational/research organization, spread across multiple continents, that lives by collaboration. At one point, we had over 50 Polycom units to support. The growing trend toward cloud-based collaboration left many meetings with someone's laptop in the middle of the conference table, next to the Polycom mic, running Skype or GoToMeeting. This kind of duct tape solution was unsustainable. We found Zoom googling for something that could connect Polycoms, but with GoToMeeting like invites for outside collaborators. Now we are "all in" with Zoom having converted 23 Polycom conference rooms to ZoomRoom and installing Zoom clients on just about every staff computer, whether it is Windows, Mac, Linux, or tablet.,Collaboration has never been easier with individuals, outside collaborators, and conference rooms all connecting seamlessly without IT assistance. ZoomRooms are simple to operate with a touch tablet instead of complicated remote control. Zoom is constantly improving and adding features. Pretty much everything I have put on my feature request list with Zoom has made it into an update. This is an innovative company with a product growing stronger with every release.,Rarely, bugs are introduced in a version, so test updates on non-production systems before updating! (but that should be standard IT practice anyway) ZoomRooms are run by regular computers (either Mac or Windows), so unlike dedicated hardware like Polycom, it is up to you to properly secure and update this platform. It would be easy to forget that and let this PC become a security vulnerability. ZoomRoom is not a single vendor solution. Zoom recommends hardware, but when issues occure, you could have to deal with multiple vendors tech support/warranty to get the issue resolved.,10,The cost for equipment in a conference room with ZoomRoom was one-third the cost of our previous Polycom setup. Audio and picture quality are noticeably better with ZoomRoom allowing presentations with small type or shared content with fine details to be discernable by all collaboration participants. Annual costs for Zoom and ZoomRoom licenses cost us the same as what we paid for just two of our Polycom room support. It cut reocuring costs for video conferencing and collaboration tools to one-fifth of what we were previously paying.,I have already addressed Zoom Rooms with my other comments, but in short, we are very pleased with functionality and reliability of our conference rooms.,GoToMeeting, Polycom RealPresence Immersive Video Conferencing, Skype, WebEx Meetings and BlueJeans,Google Drive, BlueJeans, Polycom RealPresence Immersive Video ConferencingZoom is great for teams!Zoom is used to conduct office hours with students and for very large team meetings. It is primarily used by members of the class team but also by marketing to record webinars. It's also used for the monthly team meeting of 30+ attendees. The class team started using it for students when Google Hangouts failed and the class team will switch to using Zoom for team meetings in the near future.,Reliable connection. Easy to get started. Host shows up and attendees join via link provided. Great that you can share your screen and still have your face visible for attendees.,It's very cumbersome that you have to download an app in order to use Zoom. It's hard to switch between multiple Zoom accounts,10,Zoom costs more than the previous tool so that's not the greatest. Zoom can get slow if too many programs are open. Zoom is a lot more reliable than our previous tool.,Google Hangouts and Crowdcast,Google Hangouts,Yes,Price Product Features Product Usability,I would have done it earlier before we were forced to do it.It doesn't get much better than this.We are primarily using Zoom for meeting clients and partners outside of the organisation, but all of our internal meetings (which are fewer than our external) are hosted using the Zoom platform. Zoom makes it simple to have high quality video conferencing on any device, without having to train the end user on how to use the platform – since it is so easy to use.,High Quality of Video, Audio, and Screen Sharing Ease of use by end users Ease of Implementation by IT Clean and simple UI and UX,Would be great if they had the ability to securely sign documents within their platform,10,Made it easier to perform remote training Improves relationships with clients and partners Improved happiness and 'inclusiveness' of remote workers,Yes – they are simple to use and have a very intuitive and basic UI. Even the most 'technophobic' users feel comfortable using the platform and find it easy to share content in rooms wirelessly without even requiring you to start a meeting beforehand. The quality is great, and having a dedicated Zoom Room as a conference room platform adds wireless presentation abilities to guests and other members without requiring their own Zoom user account, or relying on third party collaboration software.,GoToMeeting, Polycom RealPresence Immersive Video Conferencing and Skype for BusinessZoom helps streamline salesZoom is being used in 2 different capacities for NumberCruncher.com. The first is for our daily product demo's of all orders, where new users are able to register and attend any of our 4 different live product demo's. Each demo is of the same software, but focused on a specific industry. The other avenue it's being used for is our weekly training Q & A Webinars, where current users can login with our trainer and ask any questions they may have on the All Orders software,Connection Speed Usability Support,Reporting Webinar controls,9,Cost Saving Time Saving Able to reach a larger audience with our demos,GoToMeeting, UberConference and Join.me,Salesforce.comZoom Meetings FlyZoom is used for all of our web meetings both customer facing and internally to connect our East and West teams. Zoom is lightweight and always works. The cost is cheaper than using WebEx or GoToMeeting.,Lightweight platform Great quality audio Webinar page setup Ease of use,10,Cheaper than GoToMeeting and WebEx. Easy to setup reoccurring meetings. Great for webinars.,Webex and GoToMeeting,LinkedIn Sales Navigator, SlackZoom is the ultimate private coaching office.Zoom is the ultimate virtual office. I love having customized "meeting rooms" for each client. It makes scheduling and management smooth and structured. The audio recording feature gives my coaching business an extra element of lifetime value.,Private meeting room links Audio recording of sessions Up to 50 participants,Recording management - I would love the ability to only download audio and save space. Right now I have to do this manually each session and it is unnecessarily time-consuming.,10,Valuable pieces of content via recordings,Zoom helps us zoom to the solutionZoom is being used by some of our consultants to run screen sharing services for our clients. We use it to address the challenge that all of our clients are remote.,Easy set up, meeting sharing, and call-in. Easy participant/host management. Fast. Good recording capabilities.,Screen sharing toolbar is bulky and obtrusive. Defaulting meetings to have the camera on can be surprising for clients and hosts. Would appreciate a web-only interface for participants.,9,Zoom has helped us achieve cost savings, as it's definitely an affordable tool. Clients seem to be more interested in screen sharing due to Zoom's ease of use.,ReadyTalk, Join.me, WebEx Meetings and GoToMeetingI looked for the perfect virtual meeting/webinar solution for years... I found it with ZoomWe use Zoom to hold meetings, conference calls, and webinars. We are moving towards using Zoom almost exclusively (we sometimes use Skype as well, but it does not meet our needs at the same price point that Zoom does). We're able to meet anytime, with many people, and it's very easy to use and reliable.,Teaching tools: you can share your screen, annotate, and engage your audience Encryption available for added security (a must in many industries!) Easy to use (despite having to download software),Some settings are not easy to find (I feel they should be in settings but they are found elsewhere),10,It makes communication much easier It's reliable, which means that my business maintains a professional image,Skype, GoToWebinar, Google Hangouts and ClickWebinar,Slack, AsanaSolid screensharing tool - improving dramatically!Zoom is used across our team and has been a super simple solution to complex support issues and virtual meetings. It is easy to use, forces all users to download the applet so passing presenter role, etc., is really easy. There is a permanent link you can send to all your meeting attendees every time.,Video stream Passing presenter role Recognition of poor connection Making it easy to share screens,Making the meeting link personal like zoom.com/yourname/meeting Knowing which screen is actively being used Local RAM usage,10,Positive: easy screensharing with all involved parties Positive: consistent sharable meeting link Positive: easy to use platform,No, I do not use Zoom rooms. I would be interested in learning more though!,Join.me, GoToMeeting, GoToWebinar and Google Hangouts,Customer.io, HubSpot, Google Analytics, DashlaneUse Zoom for easy collaboration across the GlobalZoom has been used for our inter-departmental meetings. It is a great collaborative tool and helps us interact better when we can see and talk to each of the participants. It has also helped us to take a call at anytime anywhere without having to look for a phone or cell phone. It has immensely helped me during my work from home days when I can easily set-up calls and be part of the discussion.,Video and audio call Desktop share Easy access and set up Clear connection,I wish the video didn't turn on automatically at the start of a call.,8,Improved collaboration,Have not used Zoom Rooms,
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Zoom Reviews

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Brian Chung profile photo
August 18, 2017

Zoom, that video conferencing app that beats the competition.

Score 9 out of 10
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Zoom is being used across our whole organization. As an organization that has campus staff all across the nation, Zoom has made it easier for coworkers to meet without needing to travel. We are able to meet with many people at once, whether that is through video or people calling in through phone - and it is super stable (unlike other video conferencing options out there).
  • Stable video conference calling for many people.
  • Ability to include people via phone call.
  • Screen sharing is really helpful.
  • Have a web feature for new people who join so they don't need to download the app first.
  • Other than that, I can't think of many other places of improvement - Zoom has been fantastic!
Zoom is well suited for companies and organizations that need to meet with clients or coworkers on a consistent basis. In particular, a great feature of Zoom is if you have a very large group, you can break the group into smaller teams to have mini conversations and then bring back the entire group. It is less appropriate if you just need to do some video conferencing for fun. Zoom is also great if someone can't make a meeting because you can record your call.
Yes, we use Zoom Rooms, especially when there are a lot of people on the call. I've been very happy with this experience, not many video conference applications have this function. During these rooms, we are able to have small group conversations to process some of the things we have been talking about or generate ideas in smaller groups before talking about it in a larger group. Often times video conferencing can feel overwhelming with many people talking at once - this simplifies it.
Read Brian Chung's full review
Shannon McNamara profile photo
July 27, 2017

Zoom - easy video conferencing anyone can use

Score 9 out of 10
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Our entire organization uses Zoom - mainly for meetings with outside clients, but also for group meetings including remote employees. I have found that out of all of the video conferencing services I've used - Zoom is the easiest for people with no knowledge of it to install and use. It only takes a few minutes to set up - and we have only had a handful of technology-troubled people find issue with it.
  • Easy to install and use
  • Very quick log on and access into video conferences
  • Screen sharing and casting abilities are great
  • You have to download - cannot sync straight from web
  • Can only hold a few dozen people before you have to buy for larger quantity
  • Sometimes shaky connection
In areas where you want to share your screen with a variety of people that all use different laptops, computers, internet browsers, etc., Zoom is great because people from any technological background or program can all run the same Zoom app and use it together. You can sync multiple people from across the country, no matter what previous video conferencing tool they use.
I do not use the Zoom rooms
Read Shannon McNamara's full review
Zack Pumerantz profile photo
July 25, 2017

Here Comes The Zoom: Video Conferencing At Its Finest

Score 8 out of 10
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Zoom is a smooth and great-working video conference solution for companies that exceed 300 or so employees. Having previously used BlueJeans, I can tell you this is far superior in usability and the ability to have company meetings without the need for IT interception or finagling. Zoom is also embedded into calendars to allow for easy meet scheduling.
  • Expands screen-only sharing and makes video conferencing that much easier
  • Zoom link for everyone
  • Mute all
  • Needs to allow users to trigger screen share for others (nice to have)
  • Interface a little confusing
  • Requires a bit of tech savviness for first timers
Great for easy and quick, as well as smooth, video sharing and conference meetings between remote members of a company/etc. Less appropriate in smaller conferences, where a more optimized 1-on-1 system is set up. For widespread company meetings, Zoom is the ideal piece of software to make sure everyone is streamlined and smoothly integrated.
Yes, we have rooms set up for Zoom usage. It's great and works quite smoothly, though the Internet connection can affect the rooms with Zoom unable to instantly update. Rather, it takes a full refresh to make Zoom jump back up again. Somewhat cryptic and tech savvy-dependent at first, but a good tool once it's set up.
Read Zack Pumerantz's full review
Kara Rhodes profile photo
February 16, 2017

1000x better than flying across the country

Score 10 out of 10
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We are a small business consulting firm. We use Zoom to meet virtually with our clients and prospects. Before Zoom, we used to travel across the country to meet with clients face-to-face. Now, we can just fire up a Zoom room. It has saved us a considerable amount of travel time, hassle and money.
  • Reliable video quality. This was the deciding factor for us.
  • Integration with Microsoft Outlook makes scheduling meetings easier.
  • Ease of use. Our clients can just click the link and join our meeting. No downloads, even on mobile.
  • Continue to focus on video quality, especially when participants have poor bandwidth.
Zoom works well for us (a 3-person consultancy) and our largest client (a $100 million software company). It really fits most scenarios.
Yes, we have one Zoom Room. It works phenomenally. We use an iPad to fire up the meeting and dual monitors to see both the shared content and video screens. My boss really likes that the Zoom Room displays his scheduled meetings for the day. It keeps him from having to dig into his Outlook calendar.
Read Kara Rhodes's full review
Alex Jankila profile photo
February 16, 2017

Why You Should Be Using Zoom

Score 10 out of 10
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As a company, we now use Zoom for our online phone systems, inter-company meetings, and conference calls, as well as for remote meetings with clients. In my position, I also use the Zoom Webinar add-on to conduct several webinars per month with a large number of clients in attendance. As a web-platform company with clients spread throughout the world, the features Zoom provides make it extremely easy for our employees to connect with clients in all capacities.
  • The quality of the calls and video is excellent with little to no connectivity issues.
  • The webinars are very easy to manage with the extensive list of features and has drastically improved the quality from what we were previously using.
  • The interface is easy for even our non-tech savvy clients to navigate without issues.
  • In all honesty, I haven't come across any areas that need improving. All of the features I use in my daily routine work exceptionally well.
For online calls or meetings, I feel that the quality is superior to other platforms, with excellent reliability. And for group meetings or webinars, the webinar add-on service exceeds every expectation I could have. It's incredibly easy to add panelists, share screens, control attendee participation, as well as record the entire session without issue. I would absolutely recommend Zoom to anyone looking to host group meetings or webinars without any hesitation.
Read Alex Jankila's full review
Emma Richardson profile photo
February 08, 2017

Zoom in Education

Score 10 out of 10
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We use Zoom in the K12 education arena. As a BOCES (Board of Cooperative Educational Services), we support 21 school district across the eastern plains of Colorado. It is primarily used for providing content to high school students (shared teachers, college classes, etc) but is also used for administrative meetings, teacher professional development, special education services, and general meetings. We have over 38 Zoom Rooms that are placed throughout our coverage area in the local high schools. Zoom replaced Polycom and Cisco as our main video networking equipment/service provider.
  • Ease of use is definitely off the charts. Training is a piece of cake. Even our most technology challenged users start using Zoom with minimum intervention.
  • Multi device connect-ability. I brag that I can connect anyone to a Zoom conference within 2 minutes - Asides from occasional sound connection issues, I don't think I have been proved wrong.
  • Sound and picture quality.
  • While Zoom has been working hard on adding features to the remote management side, it is still lacking in this area. Most of our zoom rooms do not have adults in them, just high school students, that we do not want messing with the system. The controls that are being added are excellent but are limited to the host of the meeting which we should be able to claim as an Administrator for the account. The first Zoom Room to join a meeting is automatically made the host and this causes a lot of issues. The UI for the remote management is scattered all over the website - it needs to be consolidated into one area or at least have links from the Dashboard that take you directly to a Zoom Room device management page, or the meeting settings and end button.
  • On premise support. For those of use that use on premise meeting and recording connectors, it is hard to get any support when something is not working correctly. Many of the new remote management features are not working correctly with corp meetings. New updates need to work across all platforms.
  • It would be nice to see a feedback area for Zoom where customers could see other customer's feature requests and vote on them. This would be a more efficient way of giving the customers a voice with Zoom development and updates.
Ease of use really makes it suited for all scenarios.
Yes, see previous comments.
I will add that we would like to see the following added to Zoom Rooms that we now have in the basic desktop client: Chat (ideally something where individuals in a zoom room could use a phone to just connect to the chat session and nothing else). Whiteboard functionality - it would be a great feature if the mac that is running the zoom conference could also be used for content sharing/whiteboard functionality without the need for a second computer.
Read Emma Richardson's full review
Glen Koopman profile photo
February 07, 2017

Zoom web conference service, offering the best tool to meet anywhere!

Score 10 out of 10
Vetted Review
Verified User
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Zoom for us is deployed frequently alongside other software when meeting with clients. It is one of our many could tools we consult on and support for our clients; quickly and easily allowing our clients of all technology skill levels to host, manage and join meetings. With several of our clients having staff in many geographical locations the ability to create video conference rooms and meet seamlessly with people on the go via their smart phones has been an added bonus.
  • Meeting with anyone. Cross platform - Mobile, Mac, PC clients find this to be the most useful item in the zoom features list, it is accessible and simple for them to set up and run these web meetings with all of their offsite staff regardless of location.
  • Content Sharing Through OneDrive and Dropbox are key to the majority of clients we consult for.
  • Highlighting the current speaker - this feature is extremely useful in large meetings. It's nice to know who is talking!
  • Connectivity with existing client equipment such as Polycom and Cisco with H.323/SIP. This has been straightforward to deploy and saves clients money on new hardware when conference rooms need a refresh.
  • Touchscreen implementation for an organic whiteboard feeling. Engineer & Architectural clients love annotating and marking notes during presentations, this has given our clients (with touch panels) a great experience.
  • The pricing category. I'd like to see a middle ground between 'free' features and the 'pro' package for smaller firms that group meetings often - time limits being the biggest issue (ROI is still great out of the gate).
  • Some clients have mentioned an increase in the cloud storage size with a zoom subscription for meeting recordings, these smaller firm clients have lengthy meetings and feel online storage (less steps to offsite) to be a better option. (However offline recording is also possible and done well.).
  • Zoom has had a hard time knowing who initiated a video meeting if both users try and do so at the same time; easily remedied with minor planning.
  • Most clients find the instant messaging features lackluster vs. existing software and tend to use those other services more frequently vs. zoom. This might be isolated to our client base but it is something to note.
  • To be honest, all of our clients using Zoom have been extremely happy with the majority of feature sets. It covers call in call out conferencing, video, conference room setups (with existing hardware), new technology like touch panels. It includes intuitive interface options for screen sharing and multiple displays and supporting the software for our clients has been simple and straight forward solutions which are all well documented on their support page.
[It's] well suited for all things regarding getting people together collaborating with onscreen content or even webinars of more than one presenter. Entry professional users looking for free meeting software should consider this platform over 'home' versions of major IM software like Skype. Professionals and teams should definitely take a look at Zoom for its ease of use factors and great feature set (Zoom Rooms).

This software is not appropriate for home users looking for a different chat software to use with the family. It also does not make coffee for you.
Some of our client base had previously deployed H.323/SIP systems and integration was straightforward and a welcome change to other solutions. With simple integration these same clients are able to use touch panels intuitively improving their productivity.

As a solutions provider setup is simple and well documented and we have not run into any issues, our clients feel the technology is accessible and have had great experiences across the board.
Read Glen Koopman's full review
Ken Yoshioka profile photo
February 06, 2017

Zoom: For business, for the classroom

Score 10 out of 10
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Verified User
Review Source
Zoom is the official web conferencing solution for the University of San Francisco where faculty, staff and students have access to a Pro Zoom account to host meetings. On the business side, it is used for department meetings all or some members are off site and need to remote in to attend. Faculty are using Zoom in the classroom for mixed face to face and online classroom. Faculty are also using the service to host online office hours, especially valuable for adjunct faculty who do not have an office to meet with students. Students are using Zoom to meet as small groups and to record presentations for class, especially graduate courses, where presentation time during class is difficult to schedule. Staff are using Zoom to provide a way for the USF community to attend events, workshops and training if they cannot attend in person.
  • The video quality is fantastic, providing consistent for the participants. Very few issues with drops in connection and most times it is not Zoom at issue but the network.
  • The software is very intuitive and easy to use-no browser compatibility issues with plugins-the software is straightforward and easy to setup but provides powerful tools to schedule and manage meetings.
  • The recording feature provides a great way to not only archive events and meetings but to share, either as a link or as a downloaded file.
  • For the online classroom, the breakout rooms are a great way to have small group discussion with the ability for the faculty to drop in on the various rooms to sample the work being done in each group.
  • Better integration with Learning Management Systems like Canvas to join meetings right in the Canvas interface.
  • Perhaps one feature that may not be possible is the ability to connect two webcams and have a multi-camera view For instance, one on the speaker and one on the audience).
For meetings it is unmatched in simple-to-use but powerful tools for web conferencing. For the classroom and for large events, it is more challenging to set up to produce consistent audio and video for a smooth experience for those online.
We have two Zoom rooms for evaluation but no data in yet as of its use.
Read Ken Yoshioka's full review
Stefan Scherbik profile photo
February 01, 2017

Zoom is a New World Video Platform

Score 10 out of 10
Vetted Review
Verified User
Review Source
Zoom is used by the majority of our support staff, and is starting to be used by our field employees. This includes a few hundred offices, involving around 2500 regular users. Its greatest strengths are ease of use, reasonable cost, powerful encoding technology, end-to-end encryption, and one of the richest feature sets of any video conferencing platform. Notable features include cloud recording, support for legacy equipment, on-prem, and cloud, baked-in virtual backgrounds, polling, breakout rooms, whiteboards, file sharing, and best of all, a fully integrated conference room system. We use it for team meetings, recruiting, telehealth, executive meetings, company webcasts, outreach, chat, and one-on-ones.
  • Features! See above for its rich feature set. It's so easy to onboard users onto the platform because it's easy to get them excited about all the ways Zoom can help them. My users are buying popup greenscreens left and right because they're so excited about Zoom's Virtual Background feature, for instance.
  • Integration. The best example of which is Zoom's full integration with the Kubi robot. This robot is a tablet mounted on a swiveling stand which can be controlled remotely through Zoom to be able to look all around a room. My company uses it for telehealth purposes, and my team in particular uses the robot for video shoots in which we need a quick and easy remote shot of a crowd or event. We even have someone using Zoom and a Kubi to remotely monitor an empty front desk and greet guests who walk into the building. Few (if any) platforms can boast integration with such pioneering technology.
  • Price. Zoom is very reasonably priced to be sure. Not only are we saving by using it instead of other, more expensive video platforms--we are saving thousands in other, less measurable fields. Since the inception of Zoom at my company, travel costs have dipped significantly (because most managers and directors are more inclined to use the reliable Zoom platform to communicate, as opposed to traveling between offices). We were also able to almost eliminate several costly teleconferencing services. Ironically, full video meetings with high-quality VoIP audio are significantly cheaper than traditional phone-only teleconferences. Lastly, this may be anecdotal, but there is a perceived increase in productivity since Zoom allows more direct team communication than was previously possible.
  • While very good for what it is, the Zoom Room solution for conference rooms has some flaws. We have just over 30 of these rooms throughout the company, and issues with connectivity are a bit frequent, and this is likely due to the fact that it uses two consumer devices (a PC or Mac plus an iPad) which require a constant connection for the platform to work. Many may find it easier to support a conference room system involving one mini PC running Zoom (reminder, Zoom is available for Linux on PCs as well as Windows and Mac) and a simple wireless keyboard/mouse to control the meeting, instead of using a Wi-Fi connected tablet.
  • I would personally like to see even more cross-platform integrations on the part of Zoom. For instance, Facebook Live is a powerful new outreach platform, and would be even more powerful if it could sync up with Zoom. Imagine starting a Facebook Live broadcast through a Zoom Webinar room and reaching hundreds of followers with full video. Virtual Reality is another growing technology. I actually found it possible to stream a virtual reality video through Zoom by using Zoom's Screen Share feature for Android. By mirroring an Android phone running a VR app, I was able to broadcast a 360 video in a standard Zoom room so that other Android and iPhone users could view through Google Cardboard. But this is more of a workaround than a baked-in feature. Something like a "Go VR" button which converted your video to a stereoscopic mode, or that enabled VR streaming through consumer VR cameras like the Ricoh Theta, would be truly amazing through Zoom. (UPDATE Jan 26, 2017: Zoom recently announced support for Facebook Live)
I believe I've made clear so far the situations in which my company has found Zoom useful. We had evaluated many platforms before arriving at Zoom, and two years ago they were a fraction of the platform they are now. Since they've added features like breakout rooms and whiteboarding, we were able to get our company trainers off of the unintuitive, expensive Adobe Connect platform and onto Zoom. So whether it's training, outreach, recruiting, telehealth, team meetings, webinars, etc., Zoom is robust enough to be well suited for whatever you can throw at it.
We have over 30 Zoom Rooms throughout the company, with plans for many more. I've previously described some of their flaws. Despite those, the Zoom Rooms system is really great, and they do work 90+% of the time. They recently added great features like ultrasonic detection which allows you to share a laptop screen with, literally, one click. They also now have voice control, allowing one to say "Hey Zoom, start a meeting" to start a meeting. And they recently released an Android controller version (in addition to the existing iOS version), so IT folks reluctant to use iOS no longer have to give in. Camera control through the iPad is another big plus. Plus Zoom continually strengthens baked-in remote support for these rooms, so they keep getting better.

Sticky features like this, and the fact that they're among the cheapest conference room solutions out there, do add value to the platform. But they still have work to do to make them more solid.
Read Stefan Scherbik's full review
Priya Kothari profile photo
January 31, 2017

Can't Live Without Zoom

Score 10 out of 10
Vetted Review
Verified User
Review Source
Zoom is being used across our entire company. It is the primary way our company communicates. Half of our team is remote and it's important for us to have a tool to that helps us lead effective meetings. We value being able to both see and hear our teammates. It also addresses the issue around the amount of people that can join a conference call. Many tools are limited to 10. We need something that could handle 30+.
  • It's stable. Every video conferencing tool I have ever used has audio or video latency issues. We rarely experience that with Zoom. We've used them for about a year and experienced an issue only once. They quickly fixed it. Our team is spoiled by Zoom. If ever we have to use another tool, everyone immediately wishes we were on Zoom instead. Seriously near flawless audio and video experience.
  • They have stellar customer support. I needed help installing Zoom Rooms and I received helpful and timely responses from the support person assigned my ticket.
  • It's user-friendly. Our team adopted it really quickly and was immediately able to take advantage of the features.
  • Sometimes if you do have audio/video issues - it's due to your internet connection. The tool does a good job of giving you a visual of the strength of your connection. It's super helpful in troubleshooting.
  • Account Managers can be slow on responses.
Very well suited for remote teams. It's great for companies relying on visual presentations.
I cannot think of a reason to not use Zoom. It would be my tool of choice for a company of 5 or 5000.
Yes. We are very happy with Zoom Rooms. It's changed the way we have meetings. It takes some effort to set up and I wish there was less equipment involved. But once you're up and running, it works really well. The online documentation on how to set it up was really detailed and helpful. It's just a stable and user friendly as the rest of Zoom functionality.
Read Priya Kothari's full review
Pax Whitfield profile photo
January 31, 2017

Zoom me - it's fun!

Score 9 out of 10
Vetted Review
Verified User
Review Source
Technology and leadership teams use it to facilitate remote work, reduce travel expense and waste, and for larger cross-site meetings. We're also about to try it for leader-led webinar duty and have been toying with the idea of using a Zoom Room.
  • Quality is excellent.
  • Fresh, evolving product.
  • Screen sharing and remote control.
  • We don't like that the app now is 'hidden' in MacOS. Makes it too hard for novice users to turn on and leave on.
  • The pricing tiers for the ability to apply custom branding don't work for us. Frustratingly so.
  • It would be so great if there could be a tie-in between a 'regular' phone number (land or cell) and Zoom. So so great.
  • It would be great to be able to host from a mobile device instead of just participate.
  • Thank you for the Chrome app! Our Chromebook users are thrilled. We would like to see something closer to feature parity, however. :)
  • Screen sharing is wonderful once up and going, but doesn't play very well with Mission Control in MacOS. Leads to a lot of unnecessary window moving when trying to share a specific bit of content from one of ten desktops!
  • Not in love with the chat. Not even sure why. Maybe it seems like too much of an afterthought.
The quality is great, the support is solid, and we think it simply works better than the old guard in telepresence apps like GoToMeeting and WebEx. It's great for mobile, too, although you can't host from a mobile device, which some executives are hoping for.
Not yet, but we keep threatening to try it with a Mac Mini we don't use any longer.
Read Pax Whitfield's full review
Derek Letellier profile photo
January 27, 2017

A great balance between web conference functionality and affordability.

Score 10 out of 10
Vetted Review
Verified User
Review Source
Our legal services company currently uses Zoom to connect law firms via web video conference into depositions both at our offices and at third party locations. Zoom makes it easy and convenient for our clients to access and connect to meetings from many different devices. Attorneys can use their PCs, Macs, tablets, smartphones, and traditional video conference systems to connect to our Zoom Rooms systems at the office. Zoom supports up to 50 users at a time with their pro package, so we don't have to worry about bridging costs associated with traditional video conferences.
  • Connecting clients to video conference meetings with one click; the system makes it easy for users of any tech experience level to connect.
  • Cost efficiency. Zoom compares reasonably to the functionality of BlueJeans, but the price is significantly lower while providing similar service quality levels.
  • The Zoom Rooms system provides room systems at a fraction of the cost compared to traditional video conference room systems, making it a cost-efficient way to implement video conferencing for other firms.
  • H323 room system connector functionality with older systems. The software currently does not work well with older video conference systems such as the Polycom VSX 7000. This can create some compatibility issues.
  • Simplified integration with Google Calendar. While this functionality exists, it could be streamlined better as it can be somewhat more complicated than rival software such as GoToMeeting in terms of setting it up for the first time.
Zoom provides a well-balanced approach to web conferencing that is both functional and affordable. The systems are cheaper to implement and run than rival BlueJeans, but this provides significant functionality over similarly-priced programs like Skype and GoToMeeting. Along with the ability to build your own Zoom Rooms system and integrate with traditional video conferencing, the software is a great alternative to the expensive room systems that appear to be on the decline.
Yes, Zoom Rooms is a great implementation for any room-level system. We run high definition cameras, microphones, and multiple large-screen TVs in our rooms to provide an immersive video teleconferencing experience. The iPad controller makes it easy for users to adjust camera and audio settings, and joining and scheduling meetings is a breeze with the Google Calendar integration.
Read Derek Letellier's full review
Charles Justice profile photo
January 26, 2017

Law Office Review of Zoom Cloud Meetings

Score 10 out of 10
Vetted Review
Verified User
Review Source
Zoom is used in our law practice to meet with long distance co-counsel, conduct and participate in depositions, potential client interviews, in house and remote focus groups as well as all of our teleconferencing. It has paid for itself many times over since implementing over a year ago. In many instances, it eliminates the need for the attorney to travel out of state for a deposition or to meet with a client and/or co-counsel. We have also used it to allow long distance co-counsel to participate in depositions and focus groups that occur in our office. This saves the client money when the case settles or is resolved in court. In addition, it saves the travel time for our group of busy attorneys.

  • User interface is simple to download and use.
  • The ability to easily show and annotate documents is great.
  • The ability to record the sessions is vital to what we do. Zoom makes it easy.
  • Setup in an Exchange environment is difficult with the current instruction set
  • Ability to pin a user on the iPad interface
  • The audio conference telephone numbers sometimes ring busy or say they are not in service
Not well suited where bandwidth is low
Very functional and look impressive
Read Charles Justice's full review
Christy Mattingly profile photo
January 26, 2017

Zoom Past Obstacles of Distance and Time

Score 10 out of 10
Vetted Review
Verified User
Review Source
Zoom removes distance as an obstacle for attending a class or meeting. One of my favorite features is the ability to dial into audio so if the person who is remote does not know how to troubleshoot their audio setup and the presenter is unable to hear them, a simple workaround is to dial in using a phone. If internet connectivity issues arise, attendees do not have to be re-invited to the meeting nor does the meeting have to be restarted. Recording can be used in conjunction with screen annotations to create online video content for courses as well.
  • Record a class and share via Google Drive for students to use as a review tool.
  • All participants can annotate on the shared desktop if desired.
  • Personal Meeting IDs can be set up for instant meeting creation (click to join).
  • Participants can stay engaged in a conversation via raising their hand in Zoom's Chat to indicate they have a question to ask or comment to make.
  • Needing to click the SSO button vs. logging in can be confusing for some users. Having text explaining that if you use Zoom as part of an institution, click the SSO button to sign in would alleviate obstacles to access (especially when the obstacle is keeping a professor from starting an online class session as they tend to forget these details).
  • The Speaker view and Gallery views buttons are confusing. It would be helpful to have some sort of menu showing what the result will look like, or a preview when hovering over the buttons. Such as, if you choose Gallery view....the screen will look like .
  • I would love to see the ability to add closed captions or subtitles to videos. We currently upload videos to YouTube to take advantage of their captioning features.
Zoom is well suited for teaching students located in multiple campuses. Although it can be used to connect all of the students from home, the potential for troubleshooting so many end points would be problematic. It is this reason we try to keep connections to a minimum and ask students to come to a campus location as their point of entry.

Zoom is less appropriate for teaching in groups if only one student is connecting remotely to a class. Depending on the setup of a classroom, there is a certain amount of choreography needed to engage the student in a conversation with a small group of students who are present in a course. We use online chats in our Moodle LMS to help with those types of discussions. Otherwise, all of the students in the group would have to connect to the Zoom session to use its Chat feature. This would also cause their video to appear which would need to be turned off and their participant window minimized by the instructor/presenter.
I am not using Zoom Rooms at this time.
Read Christy Mattingly's full review
Geoff Perlman profile photo
January 26, 2017

Zoom is the best video conferencing software there is, hands down.

Score 10 out of 10
Vetted Review
Verified User
Review Source
We have a distributed workforce with everyone working from home. Thus we conduct every meeting with Zoom from informal 3 minute meetings to answer a question all the way to all-hands meetings that last an hour or more. We also use The Zoom for our webinars now as well. We tried everything out there (Skype, GoToMeeting, Google Hangouts and more) and Zoom is by far the best overall solution. Getting connected to another user is simple. Screen sharing is easy, the pricing model is simple and the service has been very reliable. I wouldn't use anything else.
  • Starting up a video chat, either on the fly or a scheduled one is really easy. It's obvious which users are currently available and which are not.
  • When video chatting with multiple people, Zoom can highlight the speaker to make it easy to know who is talking.
  • We use screen-sharing a LOT and Zoom makes it easy to not just share your screen but only share a particular window on your screen. This keeps the other attendees focused and protects my privacy because I'm not exposing them to my entire screen.
  • We currently use Slack for text chat because Zoom's text chatting features are not as strong as Slack. Having said that, it wouldn't take much to get Zoom to the point where it would do what we need for text chatting. I hope they do as I'd rather have one app instead of two.
  • If two people try to start a video chat with each other at the same time, Zoom thinks that both are busy and rejects the connection rather than figuring out what is really going on and connecting the two people together. I'm sure they know about this and will fix it at some point.
  • When users sign off, they disappear from the list and the list resorts itself. If you happen to be about to click the Meet button for a user and the list sorts, you may accidentally start a video chat with the wrong person. I have mentioned to them that they should not resort the list while the mouse is within the list. They are extremely responsive to suggestions and bug reports FWIW.
it's well-suited if you have a list of people that you video chat with regularly be they co-workers, colleagues, customers, vendors or even family. It's not so good for the one-time video chat.
Read Geoff Perlman's full review
Jerry Brower profile photo
January 26, 2017

Zoom will take you over the moon.

Score 10 out of 10
Vetted Review
Verified User
Review Source
We are an educational/research organization, spread across multiple continents, that lives by collaboration. At one point, we had over 50 Polycom units to support. The growing trend toward cloud-based collaboration left many meetings with someone's laptop in the middle of the conference table, next to the Polycom mic, running Skype or GoToMeeting. This kind of duct tape solution was unsustainable. We found Zoom googling for something that could connect Polycoms, but with GoToMeeting like invites for outside collaborators. Now we are "all in" with Zoom having converted 23 Polycom conference rooms to ZoomRoom and installing Zoom clients on just about every staff computer, whether it is Windows, Mac, Linux, or tablet.
  • Collaboration has never been easier with individuals, outside collaborators, and conference rooms all connecting seamlessly without IT assistance.
  • ZoomRooms are simple to operate with a touch tablet instead of complicated remote control.
  • Zoom is constantly improving and adding features. Pretty much everything I have put on my feature request list with Zoom has made it into an update. This is an innovative company with a product growing stronger with every release.
  • Rarely, bugs are introduced in a version, so test updates on non-production systems before updating! (but that should be standard IT practice anyway)
  • ZoomRooms are run by regular computers (either Mac or Windows), so unlike dedicated hardware like Polycom, it is up to you to properly secure and update this platform. It would be easy to forget that and let this PC become a security vulnerability.
  • ZoomRoom is not a single vendor solution. Zoom recommends hardware, but when issues occure, you could have to deal with multiple vendors tech support/warranty to get the issue resolved.
Zoom solutions scale well from a single person office that wants to collaborate professionally like the big guys, to large corporations with many conference rooms and employees spread across the globe.
I have already addressed Zoom Rooms with my other comments, but in short, we are very pleased with functionality and reliability of our conference rooms.
Read Jerry Brower's full review
Aleia Walker profile photo
May 18, 2017

Zoom is great for teams!

Score 10 out of 10
Vetted Review
Verified User
Review Source
Zoom is used to conduct office hours with students and for very large team meetings. It is primarily used by members of the class team but also by marketing to record webinars. It's also used for the monthly team meeting of 30+ attendees.

The class team started using it for students when Google Hangouts failed and the class team will switch to using Zoom for team meetings in the near future.
  • Reliable connection.
  • Easy to get started. Host shows up and attendees join via link provided.
  • Great that you can share your screen and still have your face visible for attendees.
  • It's very cumbersome that you have to download an app in order to use Zoom.
  • It's hard to switch between multiple Zoom accounts
Zoom works well for large groups. It does not work well for people who have older machines or are not extremely patient with tech.
Read Aleia Walker's full review
Rob Di Toro profile photo
May 04, 2017

It doesn't get much better than this.

Score 10 out of 10
Vetted Review
Verified User
Review Source
We are primarily using Zoom for meeting clients and partners outside of the organisation, but all of our internal meetings (which are fewer than our external) are hosted using the Zoom platform.
Zoom makes it simple to have high quality video conferencing on any device, without having to train the end user on how to use the platform – since it is so easy to use.
  • High Quality of Video, Audio, and Screen Sharing
  • Ease of use by end users
  • Ease of Implementation by IT
  • Clean and simple UI and UX
  • Would be great if they had the ability to securely sign documents within their platform
Suitable for teams of all sizes, in all use cases that we've come across. I cannot think of any deployment scenario or end-user experience where Zoom wouldn't be leading amongst the available options – it is easy to use, intuitive, and of excellent quality.
Yes – they are simple to use and have a very intuitive and basic UI. Even the most 'technophobic' users feel comfortable using the platform and find it easy to share content in rooms wirelessly without even requiring you to start a meeting beforehand. The quality is great, and having a dedicated Zoom Room as a conference room platform adds wireless presentation abilities to guests and other members without requiring their own Zoom user account, or relying on third party collaboration software.
Read Rob Di Toro's full review
Joshua Goldberg profile photo
April 13, 2017

Zoom helps streamline sales

Score 9 out of 10
Vetted Review
Verified User
Review Source
Zoom is being used in 2 different capacities for NumberCruncher.com. The first is for our daily product demo's of all orders, where new users are able to register and attend any of our 4 different live product demo's. Each demo is of the same software, but focused on a specific industry. The other avenue it's being used for is our weekly training Q & A Webinars, where current users can login with our trainer and ask any questions they may have on the All Orders software
  • Connection Speed
  • Usability
  • Support
  • Reporting
  • Webinar controls
Well suited for product demos & webinars, not good for screen share support
Read Joshua Goldberg's full review
Christopher Fago profile photo
August 04, 2017

Zoom Meetings Fly

Score 10 out of 10
Vetted Review
Verified User
Review Source
Zoom is used for all of our web meetings both customer facing and internally to connect our East and West teams. Zoom is lightweight and always works. The cost is cheaper than using WebEx or GoToMeeting.


  • Lightweight platform
  • Great quality audio
  • Webinar page setup
  • Ease of use
I used Zoom for a webinar campaign and it allowed me to create a great landing page with a company logo.
Read Christopher Fago's full review
Christine Conforti profile photo
March 28, 2017

Zoom is the ultimate private coaching office.

Score 10 out of 10
Vetted Review
Verified User
Review Source
Zoom is the ultimate virtual office. I love having customized "meeting rooms" for each client. It makes scheduling and management smooth and structured. The audio recording feature gives my coaching business an extra element of lifetime value.
  • Private meeting room links
  • Audio recording of sessions
  • Up to 50 participants
  • Recording management - I would love the ability to only download audio and save space. Right now I have to do this manually each session and it is unnecessarily time-consuming.
Very appropriate for confidential client sessions. The recording feature is key. I also love how I can take a session easily from my phone via the app. As a digital nomad, this flexibility is a must to accommodate my travel.
Read Christine Conforti's full review
Alex Engel profile photo
March 23, 2017

Zoom helps us zoom to the solution

Score 9 out of 10
Vetted Review
Verified User
Review Source
Zoom is being used by some of our consultants to run screen sharing services for our clients. We use it to address the challenge that all of our clients are remote.
  • Easy set up, meeting sharing, and call-in.
  • Easy participant/host management.
  • Fast.
  • Good recording capabilities.
  • Screen sharing toolbar is bulky and obtrusive.
  • Defaulting meetings to have the camera on can be surprising for clients and hosts.
  • Would appreciate a web-only interface for participants.
Zoom is very well suited to small and quick screen sharing sessions or web conferences. Zoom could be less appropriate for large conferences where hosts poll the audience or collect questions.
Read Alex Engel's full review
Tammy Bjelland profile photo
March 22, 2017

I looked for the perfect virtual meeting/webinar solution for years... I found it with Zoom

Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Zoom to hold meetings, conference calls, and webinars. We are moving towards using Zoom almost exclusively (we sometimes use Skype as well, but it does not meet our needs at the same price point that Zoom does). We're able to meet anytime, with many people, and it's very easy to use and reliable.
  • Teaching tools: you can share your screen, annotate, and engage your audience
  • Encryption available for added security (a must in many industries!)
  • Easy to use (despite having to download software)
  • Some settings are not easy to find (I feel they should be in settings but they are found elsewhere)
Zoom is well suited for almost any situation -- individuals who want to communicate virtually with others, online teachers, small businesses, larger businesses... the list goes on and on. I would say that this is a user-friendly option for organizations of all sizes and industries. Because of the security options available, I can't think of any industry this would not work well for.
Read Tammy Bjelland's full review
Ted Bennett profile photo
March 20, 2017

Solid screensharing tool - improving dramatically!

Score 10 out of 10
Vetted Review
Verified User
Review Source
Zoom is used across our team and has been a super simple solution to complex support issues and virtual meetings. It is easy to use, forces all users to download the applet so passing presenter role, etc., is really easy. There is a permanent link you can send to all your meeting attendees every time.
  • Video stream
  • Passing presenter role
  • Recognition of poor connection
  • Making it easy to share screens
  • Making the meeting link personal like zoom.com/yourname/meeting
  • Knowing which screen is actively being used
  • Local RAM usage
Where zoom is well suited:
- Support calls/demos where it is important for all involved parties to share screens
- Ability to easily

Where zoom is less appropriate:
- large scale meetings with 50+ attendees. The bandwidth discrepancies can cause serious lag depending on who is screensharing. I've had connection issues a couple times with large groups.

No, I do not use Zoom rooms. I would be interested in learning more though!
Read Ted Bennett's full review
Anitha Damodar profile photo
June 20, 2017

Use Zoom for easy collaboration across the Global

Score 8 out of 10
Vetted Review
Verified User
Review Source
Zoom has been used for our inter-departmental meetings. It is a great collaborative tool and helps us interact better when we can see and talk to each of the participants. It has also helped us to take a call at anytime anywhere without having to look for a phone or cell phone. It has immensely helped me during my work from home days when I can easily set-up calls and be part of the discussion.
  • Video and audio call
  • Desktop share
  • Easy access and set up
  • Clear connection
  • I wish the video didn't turn on automatically at the start of a call.
It's well suited for remote access calls, when a team is spread across various locations.
Have not used Zoom Rooms
Read Anitha Damodar's full review

Feature Scorecard Summary

High quality audio (349)
8.9
High quality video (348)
9.0
Low bandwidth requirements (297)
8.0
Desktop sharing (343)
9.3
Whiteboards (205)
8.3
Calendar integration (296)
8.6
Meeting initiation (337)
8.7
Integrates with social media (120)
7.3
Record meetings / events (319)
8.9
Slideshows (209)
8.7
Live chat (294)
8.7
Audience polling (155)
8.2
Q&A (184)
8.3
User authentication (218)
8.7
Participant roles & permissions (255)
8.7
Confidential attendee list (171)
8.5

About Zoom

Zoom
Zoom is a popular online meeting and video conferencing platform known for its webinar capabilities for live virtual events and broadcasting. It features HD video and audio, collaboration tools, chat functionality, and an enterprise cloud phone system.

In addition to the above features, Zoom also offers:

Zoom Rooms
Zoom offers hardware and software bundles for businesses looking to streamline their web conferencing services.

Zoom Phone
With Zoom Phone, users can bundle their voice, video, voicemail, messaging, meetings, and conferencing through one application. It can carry out calls over cellular voice, cellular data, or WiFi connections and is supported on Windows, MacOS, iOS, and Android devices.

Zoom offers a free, Basic version that supports online meetings up to 100 participants and offers the basic tools users need to run online audio and video conferences. Its next level of offerings are its Pro offering that is $14.99/mo/host and its Business offering that is $19.99/mo/host. Both of these offerings include the same features as the Basic option but add on more features such as increased meeting duration (24 hours), reporting tools, and admin dashboards.

Zoom also supports an Enterprise level offering at $19.99/mo/host, but requires businesses have a minimum of 50 hosts/users. Its key features are support for up to 1,000 participants, unlimited cloud storage, a dedicated customer success manager, and executive business reviews.

Zoom Features

Performance & Compatibility of Online Events Software Features
Has featureHigh quality audio
Has featureHigh quality video
Has featureLow bandwidth requirements
Has featureChrome compatible
Has featureFirefox compatible
Has featureSafari compatible
Has featureIE compatible
Has featureAvailable for Linux
Has featureAvailable for OS X
Has featureAvailable for Windows
Does not have featureMobile support
Screen Sharing Features
Has featureDesktop sharing
Has featureDocument/File sharing
Has featureApplication sharing
Has featureWhiteboards
Online Meetings / Events Features
Has featureScheduling
Has featureCalendar integration
Has featureMeeting initiation
Has featureEnd meetings
Has featureIntegrates with social media
Has featureRecord meetings / events
Has featureDial-in attendance
Has featureOnline attendance
Has featureMute
Has featureSlideshows
Has featureMedia
Has featureInternational calling
Has featureMultiple webcam streams
Online Events Collaboration Features
Has featureLive chat
Has featureAudience polling
Has featureQ&A
Has featureMeeting space storage
Has featureAnnotation
Has featureRemote support features
Online Events Security Features
Has featureUser authentication
Has featureParticipant roles & permissions
Has featureParticipant list
Has featureConfidential attendee list
Has featureSecure file sharing
Additional Features
Has featureMobile Screen Sharing
Has featureVideo Breakout Rooms
Has featureScreen share video with audio

Zoom Video

Zoom Product Overview Video -- Zoom is revolutionizing the ways teams collaborate. Whether you're connecting multiple conference rooms or adding remote attendees. Meeting face-to-face is as simple as a single touch.

Zoom Integrations

Slack, Salesforce.com, Marketo, Google Drive, Box, Dropbox, Pardot, Zapier, Skype for Business (formerly Lync), Microsoft One Drive, Microsoft Outlook, Google Calendar, Google Chrome, Mozilla Firefox, LTI Canvas, LTI Blackboard, LTI Moodle, LTI Desire2Learn, Kubi

Zoom Competitors

Pricing

Does not have featureFree Trial Available?No
Has featureFree or Freemium Version Available?Yes
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?No
On-premise EditionPricing DetailsTerms
Virtual H.323/SIP Room Connector49/month
Business19.99/month
SaaS EditionPricing DetailsTerms
Basic$0
Pro14.99/month
Business19.99/month
Zoom Room Conference Room49/month
Webinar54.99/month

Zoom Support Options

 Free VersionPaid Version
Live Chat
Email
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
Phone

Zoom Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Linux, Mac
Mobile Application:Apple iOS, Android, Blackberry, Mobile Web
Supported Countries:North America, South America, Europe, Africa, Asia, Australia
Supported Languages: English