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Zoom

Zoom

Overview

What is Zoom?

Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone,…

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Recent Reviews

Zoom Review

1 out of 10
January 19, 2024
Incentivized
In my experience, it uses too much RAM, so if you have less than 16GB RAM, your computer will freeze when using Zoom. The desktop Zoom …
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Zoom

9 out of 10
December 11, 2023
We use zoom for a good portion of our meetings.
We use zoom to host meetings with people outside of our organization that do not have …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 25 features
  • Desktop sharing (697)
    8.1
    81%
  • Meeting initiation (685)
    7.9
    79%
  • High quality audio (704)
    7.7
    77%
  • High quality video (706)
    7.6
    76%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

18 videos

Zoom: How Video Conferencing Let a Music Producer Stay on Beat
04:15
Information Services Managers uses Zoom Exclusively: User Review
01:21
User Review: Zoom Resolves the Struggles of Planning Meetings as Communication Goes Virtual
03:46
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Pricing

View all pricing

Add-On Zoom Translated Captions

$5

Cloud
per month per license

Add-On - Zoom Whiteboard

$24.90

Cloud
per year

Pro

$149.90

Cloud
per year per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://zoom.us/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

7.2
Avg 8.1

Screen Sharing

Features related to remote screen sharing capabilities.

7.6
Avg 8.0

Online Meetings / Events

Features related to hosting and attending meetings and events online.

7.5
Avg 8.0

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

7.3
Avg 7.7

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

7.1
Avg 7.5

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

5.3
Avg 8.1

Call Management

Customized phone system settings

6.7
Avg 8.2

Mobile apps

Apps are compatible with mobile devices.

7.4
Avg 8.6

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

5.5
Avg 7.4
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Product Details

What is Zoom?

Zoom One brings together team chat, phone, whiteboard, and meetings in one offering. Purpose-built to work together, Zoom One provides simplified management and delivers communications flexibility to power modern workforces.

-- Zoom Meetings
–– Zoom Team Chat
-- Zoom Phone
-- Zoom Whiteboard

Zoom Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts
  • Supported: Business SMS/External Messaging
  • Supported: Voicemail Transcription

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Performance & Compatibility of Online Events Software Features

  • Supported: High quality audio
  • Supported: High quality video

Online Meetings / Events Features

  • Supported: Scheduling
  • Supported: Calendar integration
  • Supported: Meeting initiation
  • Supported: Record meetings / events

Screen Sharing Features

  • Supported: Desktop sharing

Online Events Collaboration Features

  • Supported: Live chat

Online Events Security Features

  • Supported: User authentication
  • Supported: Participant roles & permissions

Unified Communications Platform and Collaboration Features

  • Supported: Centralized communications management
  • Supported: Team messaging
  • Supported: Team document sharing
  • Supported: Call and meeting analytics

Zoom Video

With Team Chat, Phone, and AI Companion, Zoom is a platform for work communication. Zoom can be used to share calendar availability, connect with a team, andn access a work phone on any device.

Zoom Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Blackberry, Mobile Web
Supported CountriesNorth America, South America, Europe, Africa, Asia, Australia
Supported LanguagesEnglish

Frequently Asked Questions

Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone, Meetings, omnichannel cloud Contact Center, smart recordings, and Whiteboard.

Webex Meetings, GoTo Meeting, and Microsoft Teams are common alternatives for Zoom.

Reviewers rate Desktop sharing and Call recording highest, with a score of 8.1.

The most common users of Zoom are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(5190)

Attribute Ratings

Reviews

(276-300 of 728)
Companies can't remove reviews or game the system. Here's why
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Zoom is used for collaboration for both local meetings and across our remote offices. It is used heavily across the organization; recruiting, sales, operations, engineering, and our executive leadership rely on Zoom daily to conduct business, collaborate on projects, and more. We recently opened two new offices in other parts of the country, and it has been extremely helpful in bridging the distance gap to allow us to continue to get things done.
  • It's easy to manage from the Zoom Web Portal. It doesn't take long to get up to speed and feel comfortable administering it.
  • Extremely reliable. Zoom just works, as the tagline says. It is the most reliable web conferencing platform I've ever used.
  • Zoom Rooms are a great conference room experience. It enables us to turn any sized room into a collaborative space.
  • With the variety of supported devices, there is some lack of feature parity. I have learned this the hard way with some of the choices I've made. The differences between these platforms could be made more clear.
  • Some of the coolest features -- like Digital Signage -- are in need of love and improvements. These are really the types of things that unlock the full value of being a Zoom Room customer.
  • Higher quality video and screen sharing is a must! 1080p at least!
If you have any remote offices, or if you have any conference rooms that need to be collaborative spaces, Zoom Rooms are a must. They enhance the Zoom product by a significant margin and will really ensure that your users turn on the video and use the tools. Remote employees and WFH employees will feel like they are right there with the rest of their team.
October 16, 2019

Zoom review

Score 10 out of 10
Vetted Review
Verified User
Incentivized
It is used across the institution. Originally purchased to support distance education in medicine; it has now expanded across the organisation for multiple uses.
  • It just works
  • Needs little support
  • Allows a user to collaborate using a centrally supported tool that's so good they don't look for an alternative
  • Some features that exist - users seem unaware of - not sure that's an HCI issue or just an awareness [issue].
  • I surveyed users recently on what could be better and the only answer was auto transcription could be better especially with medical terms.
  • It would be good if we could upload a dictionary of common specialist words.
We are only using the desktop tool so far and evidence so far is people just adopt it, use it and have few reasons to contact support.

Most of the support issues are for features that already exist.
October 16, 2019

Love It...Won't Leave It

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are a small organization, but were struggling to use video conferencing for interviews, meetings, etc. Other products were frustrating to use and time consuming. Once we found Zoom we never looked back. It is easy to set up and users like how simple it is to use. We also have a remote location that needs to join us for weekly meetings.
  • Join before host; users don't have to wait for the host to be online.
  • The Outlook Add-in makes scheduling meetings really simple.
  • Zoom is so much easier to use than other products.
  • More straightforward ways to select who shows up on the screen.
  • Joining with other meeting invites by the touch of a button.
I don't feel that Zoom is appropriate in old spaces with poor acoustics. You wouldn't want users to think that Zoom is a back product because of the surroundings. Zoom is excellent for meetings with a few people or an entire room. With the different hardware that you can use to set up a Zoom Room, you are not roped in to certain brand.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Starting to look at Zoom as a long distance training solution for our sales teams looking to solve high expenditures on travel and lodging for new hires. As we were exposed to the product at deeper levels, we realized there was a need for a company-wide use and deployment. We currently are at the initial stages for training, but moving fast towards a global, company-wide deployment.
  • Content can be shared extremely easily. All you need is a sharing code and a web browser or the Zoom application.
  • Ad-hoc meetings are a Breeze. Simply clicking a few buttons starts the meeting magic!
  • Scheduled meetings are also a Breeze and even launch automatically. This was extremely important for us as some remote locations have limited support staff. It just works!
  • Manipulating camera tiles could come in handy. As more users start to join a meeting, Zoom will automatically arrange the camera tiles. In our use case and for training purposes, allowing the tiling of cameras to be accommodated between multiple monitors would proof beneficial.
Long distance learning sessions are becoming more common and even necessary. As a company, we looked at a minimum of ten solutions. Zoom was the one that came the closest to providing us with all of our needs. One vendor, all solutions. Scheduling, attending, recording meetings are all seamless. Learning curve is minimal for users and presenters. The flexibility is unmatched!
October 16, 2019

Get Zoom or Regret it!

Tony Casas | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are using Zoom to change the way that our employees communicate with each other throughout the whole organization. We also wanted to change the experience people have in our conference rooms as they are crucial in everyday business.
  • Booking meetings
  • Screen share
  • Integrations
  • Multiple methods of screen sharing
  • Wider support of other OS and OEM manufactures
Well suited for running live streams at company party events. I was able to run multiple DTEN displays with our live stream of our product launch and people were impressed at the fact that they did not have to all squeeze to look at one TV. We provided a bigger feeling space for people to enjoy the event live stream.
October 16, 2019

Zoom makes me happy!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Zoom helps me get stuff done. No more waiting in line to get connected to a business call, no more wasting time trying to figure out who is in the meeting. Quick, efficient, easy to use!
  • Ease of joining a meeting
  • Zoom makes people feel close
  • Integration with other best of breed apps should be more communicated to consumers
Perfect for remote workers and for people who want to work from anywhere.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
My company is transitioning away from Polycom proprietary equipment to Zoom Rooms. The user experience is extremely simple compared to traditional video conferencing. The one-touch join via Outlook/Exchange integration removes all excuses for user error. I have also been able to set up Zoom Rooms locally for final installation internationally, as well as help other international offices setup Zoom Rooms from scratch.
  • One-Touch calendar integration
  • Content Sharing in meetings
  • Multiple-device experience
  • Digital Signage is lacking granular time control. Custom playlists are available by calendar day
The ability to dial anyone in the company from a Zoom Room is really convenient.
October 16, 2019

Zoom's awesome.

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Across the whole organization, we use it for customer meetings, internal meetings, all hands and everything in between. Everyone gets a pro license.
  • integrations with other applications are great (Okta, Slack, etc.)
  • Simple to use. Intuitive.
  • Just works.
  • I'm learning a lot at Zoomtopia, so I think maybe for admins Zoom could have better communication in-app or a web portal about functionality of different options you can use
Pretty well suited for any environment, they have a plan that would fit anywhere.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Zoom is used across our entire organization as a means of scheduling meetings (either in advance or on the fly). It eliminates the need for international calling and allows users to easily share information.
  • Aligns users to talk, share screens, send data on a single platform
  • Easy to use
  • More could be done with user training on how to get the most out of the program
Well suited for joining users from different countries -- avoids the need for international calling.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We currently use Zoom for our weekly meetings. It helps us be on track with some of our colleagues that are in different states in the country. We also use Zoom to communicate with our clients and in some cases do some service support with them - so that is great! Zoom Rooms are fantastic to start a conversation with great video quality and audio. Zoom Webinars have been really useful in order to talk to our clients. They are easy to use and cloud recording helps us keep a history of every webinar for future clients.
  • Easy to use
  • They have a lot of documentation if you have a problem. Great team
  • Being able to use one platform to chat and communicate with video is great
  • More info on how to save webinars and edit them
  • When they announce new products, they should have them offered in Spanish on day one
  • It would be great to edit all the pictures of our Zoom team profiles all at once
Zoom is really useful for conference rooms. Instead of spending a lot of money on hardware, when you use Zoom Rooms you are not worried that the hardware will become old. It is easy to connect and implement.
October 16, 2019

Zoom Review

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We have just implemented this statewide for all of Minnesota State Colleges and Universities which includes all students, staff, and faculty. this helps with meetings for individuals who cannot make it to campus and it also lets the person in charge of the meeting launch, record and control the whole meeting.
  • Easy scheduling of meetings. Fewer steps involved in setting up meetings than in the past.
  • Users are able to record meetings through their own login instead of calling IT hoping there is a recorder available.
  • They can add whomever they want to the meeting just through the app with their emails.
  • It would be nice to have Zoom Rooms work with the breakout room feature.
  • Is it possible to manage Cisco standard rooms?
  • Better way to mute on joining without issues for Cisco-based endpoints.
I have not found any scenario where I would not use Zoom. We use this with all meetings along with integration with our classes. The record feature is the best, so we don't have to manage it on the backside and the instructors are actually in charge if they want Zoom sessions/classes recorded.
October 16, 2019

Click to Zoom!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are in the process of selecting a cloud vendor for our conferencing needs. Zoom is under IT review and is intended to be rolled out across the user base. Our use cases span from Zoom Rooms and end-user conferencing to collaboration whiteboards, and audio/video meetings. The problem we are intending to resolve is having more IT in the background to enable less IT support for the end-user experience.
  • One click to join
  • Touch support on Zoom Rooms
  • Simple and neat interface with all the goodies working in the background
  • More hardware vendor collab to make sure the Zoom UI remains uniform across all systems
  • High touch support availability for larger organization
  • Preferred ratings on hardware vendors for Zoom
Zoom Rooms are a great example of simple setups that just work! Zoom helps collaboration across teams both onsite and offsite with the same ease.

The Zoom app availability across iOS, Android, Windows, and Mac platforms means that users can tap in from any device anywhere. Zoom AI is the next big thing we await.
October 16, 2019

Zoom Just Works

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are using Zoom as an organization for meeting collaboration with users located across four states (CA, DC, TN, WI). Zoom helps us stay connected across the country.
  • Ease of Use
  • Intuitive
  • High quality audio and video
  • Zoom Room error message when adding a new audio/device and system defaulting to built-in settings within Windows. It took time to troubleshoot and work around the issue on a Windows 7 OS
Great for big and small meetings. No cons or less suited scenarios right now.
Johny Jacques | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Zoom is being used enterprise wide. The business problems that Zoom has addressed are: lessen time to meeting, cost effective way to implement Zoom and Zoom Rooms at mass scale. Easy implementation of new conference rooms and retrofits.
  • Zoom is very intuitive and the learning curve is absolutely the lowest I've experienced in any video conferencing solution.
  • Zoom's support is top notch, very responsive and friendly.
  • It's easy to develop relationships with our customer success managers and product managers. Zoom's culture makes it easy to become loyal customers and brag to others about the Zoom experience.
  • I am probably one of the more vocal customers in the past four years and some of the things I have been asking for and have yet to receive are: An easy portal to submit feature requests and track their statuses and be kept up on what is happening from a feature perspective. Zoom often releases updates without formal announcements not giving the system administrators and engineers time to fully test before deploy. I have 30 plus feature requests in to date and not sure I've seen progress on more then 2 or 3.
I think Zoom works for all scenarios honestly. I just can't think of any other solution that delivers on this level. I have had a love affair with Zoom for over 4 years now and the flames haven't stopped burning.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Zoom is being used across the whole organization. The software is used to hold meetings in the US and internationally.
  • The ease of use helps staff members adopt the software.
  • Zoom Support has been very helpful even after post deploy to help troubleshoot and answer questions.
  • Zoom's ease of use to work on multiple platforms like mobile and computer.
  • Providing more options on post recording options like file download load format and editing options.
  • As an IT admin it would be nice to have better options when attempting to make custom reports on the backend. At times the canned reports, do not help with information being requested.
Zoom's main strength is as a video meeting conference solution, where as a stronger chat feature can be found in other products. The webinar feature works well if you are looking to put on a professional meeting. Depending on the organization or company needs, the chat feature may not have all the bells and whistles of other software.
M Phillip Yogore | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Zoom is used by everyone in our company as the primary communication tool. We use it for almost 100% of our meetings. The problem that Zoom addressed was that before, we had an video conferencing system that was very problematic. We could not rely on this system but with Zoom it's kinda [set it] and forget it for the most part.
  • I am really happy with the Zoom web extension for Google Calendar.
  • I find Zoom very stable compared to other video conferencing systems I have used. I have been an "IT person" for several years and I would say that's it's the best video conferencing solution I've come across.
  • I find that setting up a Zoom Room is a very easy thing to do from a hardware perspective.
  • I like the ability to update Zoom software from the Zoom admin console.
  • I would like Zoom API support to be more helpful than it currently is.
  • Zoom usage and support in China could be better.
I think generally speaking, Zoom is very well suited in our work environment and in my personal life. I think in an organization like ours where we are 7500 people, where we are in 23 countries Zoom seems to be the best and most reliable fit.

On a personal level, I used Zoom to announce the gender of my child. I had family all across the world using different platforms and also, these people were not very technical. We were able to install and use Zoom and our family watched the announcement.
Paul Tocatlian | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I lead the engineering team that implemented Zoom to deliver all of our Virtual Instructor Led Training (VILT), which drives over 70% of the company revenue. Zoom represents a significant improvement over the previous solution we had in place from all perspectives, including the learners, the instructors, service desk, and administrators. It just works... really well. The APIs allowed us to easily integrate with our user portals and back-office systems.
  • The overall user experience is simple and intuitive.
  • Audio and video quality never fails.
  • There are a number of features that help the user stay engaged.
  • It just works...
  • Setting up conference rooms independent of the user. For example, we set up classrooms and then assign instructors to them.
  • Provide a staging environment where we can test our integration before pushing the changes to production.
Using Zoom to run virtual instructor led classes has worked well. We leverage the APIs to automate many functions, and this has been an important consideration.
October 16, 2019

Zoom Review

Score 10 out of 10
Vetted Review
Verified User
Incentivized
It is being used across the whole organization, for meetings and distance learning classes. Our Admin Department meetings are also done through Zoom. It allows for less travel time and helps to save money. It is used for remote teaching so instructors' lessons can be shared at several locations. It is also used for remote workers and the like as well.
  • Easy to start a meeting.
  • Capability to integrate with calendaring services.
  • Integrates with many other apps such as Kaltura.
  • Communicate more about new features that are available
  1. Well suited for meetings and classes.
  2. Less appropriate for foreign language calls due to lower quality audio (pots grade) in some areas.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Zoom helps us deliver IT and Business virtual training courses to students globally. We use it across the organization for this purpose.
  • Reliable video and audio.
  • Easy to use - "it just works".
  • Zoom provides a great partnership, ensuring your solution works well.
  • A simple optional walk-through when you begin a meeting where new features can be introduced. This would ensure users understand all of the new features.
  • Additional chat management features to ensure large or small sessions have an interactive chat experience without distracting the meeting facilitator.
Zoom is very well suited for most virtual communication needs including small to medium-sized meetings, one-on-one connections, or virtual training. I do not have any scenarios that I would list as less appropriate for Zoom to be utilized.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Zoom with multiple customers, FAA, and within GDIT. Zoom Rooms and webinars are the primary use. We are in ground breaking implementation with our customers.
  • The DTEN is an outstanding use case of Zoom video in small to medium environments.
  • It just works! Easy to set up and use with nice and easy mobility.
  • Makes remote working easy, increases productivity and collaboration between teams.
  • Need all the features to work in a Fed Ramp certified environment.
  • Improve on the delivery time of the DTEN 75.
The all-in-one DTEN type of unit is awesome! I would enjoy a lower cost or slight reduction for bulk buys.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Zoom is being used across the whole organization. It is our sole way we conduct meetings -- onsite and offsite.
  • Simplicity- Users of all tech levels quickly and easily use Zoom.
  • Mobility - Ease of use on mobile devices.
  • Portability - Mobile Zoom Rooms on cards. I'm able to quickly spin up a meeting on short notice.
  • Zoom screen share - more features/capabilities like TeamViewer, perhaps.
Zoom is well suited basically anywhere, however, it's probably best to not use Zoom while driving.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We hold probably 20+ meetings a day using Zoom. Many of them are 1 on 1 meetings and many of the far-end people have almost no technical background or experience.
  • Zoom is a great tool to use with non-technical people.
  • The quality of the picture and reliability are the major reasons why we use this tool.
  • Being cloud-based increases our level of success daily!
  • Even though it is pretty simple to use, reducing click on the far end would be a big win.
  • Being able to “manage” a meeting without having to join it would be huge! By manage I mean being able to reconnect someone who dropped from the call, adjust the layout, mute/unmute anyone, force all mute except for designated originator, etc...
Zoom is good to use when collaborating with multiple locations around the world with various bandwidth connections.
October 16, 2019

Zoom Review

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Zoom for daily meetings with remote, international and collaborative teams. As IT personnel, I use Zoom for screen-sharing and remote control. This is especially useful for me when users are working from home and having difficulties connecting to a VPN or certain internal tools.
  • Helpdesk support for administrators.
  • Ease of use.
  • Webinars and educational opportunities.
  • Remote control through screen sharing.
  • Timed recordings would be a great tool. Sometimes I need to initiate a Zoom meeting early in the day. I wish I could set up a 'Start Record' time.
Zoom is great for small/remote offices that need to connect to larger sites for collaboration.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Zoom across the entire organization as it allows communication internally, as well as with external partners.
  • Easy of use.
  • User acceptance.
  • Good functionality.
  • Reliability.
  • I have nothing negative to point out at this time.
It's well suited for meetings with external partners & customers.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are using Zoom to provide distance education learning and in department meetings. We also use it to do webinars with participants from multiple off-site locations. It allows us to bring the educational context and content to our non-traditional students. Since we are a visual-based university (using sign language as the primary communication method), using Zoom allows us to view all signing participants at the same time.
  • Multiple video sources.
  • The ability to start a meeting from the meeting invite.
  • Recording the meeting or course sessions.
  • Time to set up the video boxes to our preferences sometimes take longer than desired. Does not remember my last session's settings or preferred settings.
  • Switching between shared desktop and users' videos - to pin it or not to. If one is pinned, we can't see others.
  • Inability to freely expand the video boxes - it has only three settings - full screen, medium, or small size - I can't freely stretch the video size to our preference.
Perfect for offering distance education courses with recording capability. It's also good for team meetings so if someone missed the meeting, they can watch the recorded session.
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