Reviews (276-300 of 351)
- Stable video conference calling for many people.
- Ability to include people via phone call.
- Screen sharing is really helpful.
- Have a web feature for new people who join so they don't need to download the app first.
- Other than that, I can't think of many other places of improvement - Zoom has been fantastic!
- Easy to install and use
- Very quick log on and access into video conferences
- Screen sharing and casting abilities are great
- You have to download - cannot sync straight from web
- Can only hold a few dozen people before you have to buy for larger quantity
- Sometimes shaky connection
- Expands screen-only sharing and makes video conferencing that much easier
- Zoom link for everyone
- Mute all
- Needs to allow users to trigger screen share for others (nice to have)
- Interface a little confusing
- Requires a bit of tech savviness for first timers
- Reliable video quality. This was the deciding factor for us.
- Integration with Microsoft Outlook makes scheduling meetings easier.
- Ease of use. Our clients can just click the link and join our meeting. No downloads, even on mobile.
- Continue to focus on video quality, especially when participants have poor bandwidth.
- The quality of the calls and video is excellent with little to no connectivity issues.
- The webinars are very easy to manage with the extensive list of features and has drastically improved the quality from what we were previously using.
- The interface is easy for even our non-tech savvy clients to navigate without issues.
- In all honesty, I haven't come across any areas that need improving. All of the features I use in my daily routine work exceptionally well.
- Ease of use is definitely off the charts. Training is a piece of cake. Even our most technology challenged users start using Zoom with minimum intervention.
- Multi device connect-ability. I brag that I can connect anyone to a Zoom conference within 2 minutes - Asides from occasional sound connection issues, I don't think I have been proved wrong.
- Sound and picture quality.
- While Zoom has been working hard on adding features to the remote management side, it is still lacking in this area. Most of our zoom rooms do not have adults in them, just high school students, that we do not want messing with the system. The controls that are being added are excellent but are limited to the host of the meeting which we should be able to claim as an Administrator for the account. The first Zoom Room to join a meeting is automatically made the host and this causes a lot of issues. The UI for the remote management is scattered all over the website - it needs to be consolidated into one area or at least have links from the Dashboard that take you directly to a Zoom Room device management page, or the meeting settings and end button.
- On premise support. For those of use that use on premise meeting and recording connectors, it is hard to get any support when something is not working correctly. Many of the new remote management features are not working correctly with corp meetings. New updates need to work across all platforms.
- It would be nice to see a feedback area for Zoom where customers could see other customer's feature requests and vote on them. This would be a more efficient way of giving the customers a voice with Zoom development and updates.
I will add that we would like to see the following added to Zoom Rooms that we now have in the basic desktop client: Chat (ideally something where individuals in a zoom room could use a phone to just connect to the chat session and nothing else). Whiteboard functionality - it would be a great feature if the mac that is running the zoom conference could also be used for content sharing/whiteboard functionality without the need for a second computer.
- Meeting with anyone. Cross platform - Mobile, Mac, PC clients find this to be the most useful item in the zoom features list, it is accessible and simple for them to set up and run these web meetings with all of their offsite staff regardless of location.
- Content Sharing Through OneDrive and Dropbox are key to the majority of clients we consult for.
- Highlighting the current speaker - this feature is extremely useful in large meetings. It's nice to know who is talking!
- Connectivity with existing client equipment such as Polycom and Cisco with H.323/SIP. This has been straightforward to deploy and saves clients money on new hardware when conference rooms need a refresh.
- Touchscreen implementation for an organic whiteboard feeling. Engineer & Architectural clients love annotating and marking notes during presentations, this has given our clients (with touch panels) a great experience.
- The pricing category. I'd like to see a middle ground between 'free' features and the 'pro' package for smaller firms that group meetings often - time limits being the biggest issue (ROI is still great out of the gate).
- Some clients have mentioned an increase in the cloud storage size with a zoom subscription for meeting recordings, these smaller firm clients have lengthy meetings and feel online storage (less steps to offsite) to be a better option. (However offline recording is also possible and done well.).
- Zoom has had a hard time knowing who initiated a video meeting if both users try and do so at the same time; easily remedied with minor planning.
- Most clients find the instant messaging features lackluster vs. existing software and tend to use those other services more frequently vs. zoom. This might be isolated to our client base but it is something to note.
- To be honest, all of our clients using Zoom have been extremely happy with the majority of feature sets. It covers call in call out conferencing, video, conference room setups (with existing hardware), new technology like touch panels. It includes intuitive interface options for screen sharing and multiple displays and supporting the software for our clients has been simple and straight forward solutions which are all well documented on their support page.
This software is not appropriate for home users looking for a different chat software to use with the family. It also does not make coffee for you.
As a solutions provider setup is simple and well documented and we have not run into any issues, our clients feel the technology is accessible and have had great experiences across the board.
- The video quality is fantastic, providing consistent for the participants. Very few issues with drops in connection and most times it is not Zoom at issue but the network.
- The software is very intuitive and easy to use-no browser compatibility issues with plugins-the software is straightforward and easy to setup but provides powerful tools to schedule and manage meetings.
- The recording feature provides a great way to not only archive events and meetings but to share, either as a link or as a downloaded file.
- For the online classroom, the breakout rooms are a great way to have small group discussion with the ability for the faculty to drop in on the various rooms to sample the work being done in each group.
- Better integration with Learning Management Systems like Canvas to join meetings right in the Canvas interface.
- Perhaps one feature that may not be possible is the ability to connect two webcams and have a multi-camera view For instance, one on the speaker and one on the audience).
- Features! See above for its rich feature set. It's so easy to onboard users onto the platform because it's easy to get them excited about all the ways Zoom can help them. My users are buying popup greenscreens left and right because they're so excited about Zoom's Virtual Background feature, for instance.
- Integration. The best example of which is Zoom's full integration with the Kubi robot. This robot is a tablet mounted on a swiveling stand which can be controlled remotely through Zoom to be able to look all around a room. My company uses it for telehealth purposes, and my team in particular uses the robot for video shoots in which we need a quick and easy remote shot of a crowd or event. We even have someone using Zoom and a Kubi to remotely monitor an empty front desk and greet guests who walk into the building. Few (if any) platforms can boast integration with such pioneering technology.
- Price. Zoom is very reasonably priced to be sure. Not only are we saving by using it instead of other, more expensive video platforms--we are saving thousands in other, less measurable fields. Since the inception of Zoom at my company, travel costs have dipped significantly (because most managers and directors are more inclined to use the reliable Zoom platform to communicate, as opposed to traveling between offices). We were also able to almost eliminate several costly teleconferencing services. Ironically, full video meetings with high-quality VoIP audio are significantly cheaper than traditional phone-only teleconferences. Lastly, this may be anecdotal, but there is a perceived increase in productivity since Zoom allows more direct team communication than was previously possible.
- While very good for what it is, the Zoom Room solution for conference rooms has some flaws. We have just over 30 of these rooms throughout the company, and issues with connectivity are a bit frequent, and this is likely due to the fact that it uses two consumer devices (a PC or Mac plus an iPad) which require a constant connection for the platform to work. Many may find it easier to support a conference room system involving one mini PC running Zoom (reminder, Zoom is available for Linux on PCs as well as Windows and Mac) and a simple wireless keyboard/mouse to control the meeting, instead of using a Wi-Fi connected tablet.
- I would personally like to see even more cross-platform integrations on the part of Zoom. For instance, Facebook Live is a powerful new outreach platform, and would be even more powerful if it could sync up with Zoom. Imagine starting a Facebook Live broadcast through a Zoom Webinar room and reaching hundreds of followers with full video. Virtual Reality is another growing technology. I actually found it possible to stream a virtual reality video through Zoom by using Zoom's Screen Share feature for Android. By mirroring an Android phone running a VR app, I was able to broadcast a 360 video in a standard Zoom room so that other Android and iPhone users could view through Google Cardboard. But this is more of a workaround than a baked-in feature. Something like a "Go VR" button which converted your video to a stereoscopic mode, or that enabled VR streaming through consumer VR cameras like the Ricoh Theta, would be truly amazing through Zoom. (UPDATE Jan 26, 2017: Zoom recently announced support for Facebook Live)
Sticky features like this, and the fact that they're among the cheapest conference room solutions out there, do add value to the platform. But they still have work to do to make them more solid.
- It's stable. Every video conferencing tool I have ever used has audio or video latency issues. We rarely experience that with Zoom. We've used them for about a year and experienced an issue only once. They quickly fixed it. Our team is spoiled by Zoom. If ever we have to use another tool, everyone immediately wishes we were on Zoom instead. Seriously near flawless audio and video experience.
- They have stellar customer support. I needed help installing Zoom Rooms and I received helpful and timely responses from the support person assigned my ticket.
- It's user-friendly. Our team adopted it really quickly and was immediately able to take advantage of the features.
- Sometimes if you do have audio/video issues - it's due to your internet connection. The tool does a good job of giving you a visual of the strength of your connection. It's super helpful in troubleshooting.
- Account Managers can be slow on responses.
I cannot think of a reason to not use Zoom. It would be my tool of choice for a company of 5 or 5000.
- Quality is excellent.
- Fresh, evolving product.
- Screen sharing and remote control.
- We don't like that the app now is 'hidden' in MacOS. Makes it too hard for novice users to turn on and leave on.
- The pricing tiers for the ability to apply custom branding don't work for us. Frustratingly so.
- It would be so great if there could be a tie-in between a 'regular' phone number (land or cell) and Zoom. So so great.
- It would be great to be able to host from a mobile device instead of just participate.
- Thank you for the Chrome app! Our Chromebook users are thrilled. We would like to see something closer to feature parity, however. :)
- Screen sharing is wonderful once up and going, but doesn't play very well with Mission Control in MacOS. Leads to a lot of unnecessary window moving when trying to share a specific bit of content from one of ten desktops!
- Not in love with the chat. Not even sure why. Maybe it seems like too much of an afterthought.
- Connecting clients to video conference meetings with one click; the system makes it easy for users of any tech experience level to connect.
- Cost efficiency. Zoom compares reasonably to the functionality of BlueJeans, but the price is significantly lower while providing similar service quality levels.
- The Zoom Rooms system provides room systems at a fraction of the cost compared to traditional video conference room systems, making it a cost-efficient way to implement video conferencing for other firms.
- H323 room system connector functionality with older systems. The software currently does not work well with older video conference systems such as the Polycom VSX 7000. This can create some compatibility issues.
- Simplified integration with Google Calendar. While this functionality exists, it could be streamlined better as it can be somewhat more complicated than rival software such as GoToMeeting in terms of setting it up for the first time.
- User interface is simple to download and use.
- The ability to easily show and annotate documents is great.
- The ability to record the sessions is vital to what we do. Zoom makes it easy.
- Setup in an Exchange environment is difficult with the current instruction set
- Ability to pin a user on the iPad interface
- The audio conference telephone numbers sometimes ring busy or say they are not in service
- Record a class and share via Google Drive for students to use as a review tool.
- All participants can annotate on the shared desktop if desired.
- Personal Meeting IDs can be set up for instant meeting creation (click to join).
- Participants can stay engaged in a conversation via raising their hand in Zoom's Chat to indicate they have a question to ask or comment to make.
- Needing to click the SSO button vs. logging in can be confusing for some users. Having text explaining that if you use Zoom as part of an institution, click the SSO button to sign in would alleviate obstacles to access (especially when the obstacle is keeping a professor from starting an online class session as they tend to forget these details).
- The Speaker view and Gallery views buttons are confusing. It would be helpful to have some sort of menu showing what the result will look like, or a preview when hovering over the buttons. Such as, if you choose Gallery view....the screen will look like .
- I would love to see the ability to add closed captions or subtitles to videos. We currently upload videos to YouTube to take advantage of their captioning features.
Zoom is less appropriate for teaching in groups if only one student is connecting remotely to a class. Depending on the setup of a classroom, there is a certain amount of choreography needed to engage the student in a conversation with a small group of students who are present in a course. We use online chats in our Moodle LMS to help with those types of discussions. Otherwise, all of the students in the group would have to connect to the Zoom session to use its Chat feature. This would also cause their video to appear which would need to be turned off and their participant window minimized by the instructor/presenter.
- Starting up a video chat, either on the fly or a scheduled one is really easy. It's obvious which users are currently available and which are not.
- When video chatting with multiple people, Zoom can highlight the speaker to make it easy to know who is talking.
- We use screen-sharing a LOT and Zoom makes it easy to not just share your screen but only share a particular window on your screen. This keeps the other attendees focused and protects my privacy because I'm not exposing them to my entire screen.
- We currently use Slack for text chat because Zoom's text chatting features are not as strong as Slack. Having said that, it wouldn't take much to get Zoom to the point where it would do what we need for text chatting. I hope they do as I'd rather have one app instead of two.
- If two people try to start a video chat with each other at the same time, Zoom thinks that both are busy and rejects the connection rather than figuring out what is really going on and connecting the two people together. I'm sure they know about this and will fix it at some point.
- When users sign off, they disappear from the list and the list resorts itself. If you happen to be about to click the Meet button for a user and the list sorts, you may accidentally start a video chat with the wrong person. I have mentioned to them that they should not resort the list while the mouse is within the list. They are extremely responsive to suggestions and bug reports FWIW.
- Collaboration has never been easier with individuals, outside collaborators, and conference rooms all connecting seamlessly without IT assistance.
- ZoomRooms are simple to operate with a touch tablet instead of complicated remote control.
- Zoom is constantly improving and adding features. Pretty much everything I have put on my feature request list with Zoom has made it into an update. This is an innovative company with a product growing stronger with every release.
- Rarely, bugs are introduced in a version, so test updates on non-production systems before updating! (but that should be standard IT practice anyway)
- ZoomRooms are run by regular computers (either Mac or Windows), so unlike dedicated hardware like Polycom, it is up to you to properly secure and update this platform. It would be easy to forget that and let this PC become a security vulnerability.
- ZoomRoom is not a single vendor solution. Zoom recommends hardware, but when issues occure, you could have to deal with multiple vendors tech support/warranty to get the issue resolved.
The class team started using it for students when Google Hangouts failed and the class team will switch to using Zoom for team meetings in the near future.
- Reliable connection.
- Easy to get started. Host shows up and attendees join via link provided.
- Great that you can share your screen and still have your face visible for attendees.
- It's very cumbersome that you have to download an app in order to use Zoom.
- It's hard to switch between multiple Zoom accounts
Zoom makes it simple to have high quality video conferencing on any device, without having to train the end user on how to use the platform – since it is so easy to use.
- High Quality of Video, Audio, and Screen Sharing
- Ease of use by end users
- Ease of Implementation by IT
- Clean and simple UI and UX
- Would be great if they had the ability to securely sign documents within their platform
- Lightweight platform
- Great quality audio
- Webinar page setup
- Ease of use
- Private meeting room links
- Audio recording of sessions
- Up to 50 participants
- Recording management - I would love the ability to only download audio and save space. Right now I have to do this manually each session and it is unnecessarily time-consuming.
- Easy set up, meeting sharing, and call-in.
- Easy participant/host management.
- Good recording capabilities.
- Screen sharing toolbar is bulky and obtrusive.
- Defaulting meetings to have the camera on can be surprising for clients and hosts.
- Would appreciate a web-only interface for participants.
- Teaching tools: you can share your screen, annotate, and engage your audience
- Encryption available for added security (a must in many industries!)
- Easy to use (despite having to download software)
- Some settings are not easy to find (I feel they should be in settings but they are found elsewhere)
- Video stream
- Passing presenter role
- Recognition of poor connection
- Making it easy to share screens
- Making the meeting link personal like zoom.com/yourname/meeting
- Knowing which screen is actively being used
- Local RAM usage
- Support calls/demos where it is important for all involved parties to share screens
- Ability to easily
Where zoom is less appropriate:
- large scale meetings with 50+ attendees. The bandwidth discrepancies can cause serious lag depending on who is screensharing. I've had connection issues a couple times with large groups.
Zoom Scorecard Summary
Feature Scorecard Summary
Zoom is a popular online meeting and video conferencing platform known for its webinar capabilities for live virtual events and broadcasting. It features HD video and audio, collaboration tools, chat functionality, and an enterprise cloud phone system.
In addition to the above features, Zoom also offers:
Zoom offers hardware and software bundles for businesses looking to streamline their web conferencing services.
With Zoom Phone, users can bundle their voice, video, voicemail, messaging, meetings, and conferencing through one application. It can carry out calls over cellular voice, cellular data, or WiFi connections and is supported on Windows, MacOS, iOS, and Android devices.
Zoom offers a free, Basic version that supports online meetings up to 100 participants and offers the basic tools users need to run online audio and video conferences. Its next level of offerings are its Pro offering that is $14.99/mo/host and its Business offering that is $19.99/mo/host. Both of these offerings include the same features as the Basic option but add on more features such as increased meeting duration (24 hours), reporting tools, and admin dashboards.
Zoom also supports an Enterprise level offering at $19.99/mo/host, but requires businesses have a minimum of 50 hosts/users. Its key features are support for up to 1,000 participants, unlimited cloud storage, a dedicated customer success manager, and executive business reviews.
|On-premise Edition||Pricing Details||Terms|
|Virtual H.323/SIP Room Connector||49/month|
|SaaS Edition||Pricing Details||Terms|
|Zoom Room Conference Room||49/month|
Zoom Support Options
|Free Version||Paid Version|
|Video Tutorials / Webinar|
Zoom Technical Details
|Deployment Types:||On-premise, SaaS|
|Operating Systems:||Windows, Linux, Mac|
|Mobile Application:||Apple iOS, Android, Blackberry, Mobile Web|
|Supported Countries:||North America, South America, Europe, Africa, Asia, Australia|