Zoom: From Meetings to Webinars
It is used to have online meetings and Knowledge transfer classes in wide range of schedules in our daily life, which allows us to have …
Starting at $5 per month per license
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What is Zoom?
Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone,…
Recent Reviews
Awards
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Popular Features
- Desktop sharing (702)8.181%
- Meeting initiation (690)7.979%
- High quality audio (707)7.777%
- High quality video (709)7.676%
Reviewer Pros & Cons
Video Reviews
18 videos
Zoom: How Video Conferencing Let a Music Producer Stay on Beat
04:15
Information Services Managers uses Zoom Exclusively: User Review
01:21
User Review: Zoom Resolves the Struggles of Planning Meetings as Communication Goes Virtual
03:46
Pricing
Add-On Zoom Translated Captions
$5
Cloud
per month per license
Add-On - Zoom Whiteboard
$24.90
Cloud
per year
Pro
$149.90
Cloud
per year per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://zoom.us/pricing/?utm_source=Tru…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
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- FAQs
What is Zoom?
Zoom is a collaboration platform designed to make connecting easier, more immersive, and more dynamic for businesses and individuals. Zoom technology facilitates modern collaboration through solutions like Team Chat, Phone, Meetings, omnichannel cloud Contact Center, AI Companion, and Whiteboard.
Zoom Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
- Supported: Business SMS/External Messaging
- Supported: Voicemail Transcription
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Performance & Compatibility of Online Events Software Features
- Supported: High quality audio
- Supported: High quality video
Online Meetings / Events Features
- Supported: Scheduling
- Supported: Calendar integration
- Supported: Meeting initiation
- Supported: Record meetings / events
Screen Sharing Features
- Supported: Desktop sharing
Online Events Collaboration Features
- Supported: Live chat
Online Events Security Features
- Supported: User authentication
- Supported: Participant roles & permissions
Unified Communications Platform and Collaboration Features
- Supported: Centralized communications management
- Supported: Team messaging
- Supported: Team document sharing
- Supported: Call and meeting analytics
Zoom Videos
Zoom Workplace is an AI-powered collaboration platform.
Zoom is the official unified communications platform for MLB™, powering their Replay Operations Center, MLB.tv™ fan experience, and even the MLB Draft™ with Zoom Meetings, Zoom Phone and Zoom Contact Center.
Zoom Integrations
Zoom Competitors
Zoom Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android, Blackberry, Mobile Web |
| Supported Countries | North America, South America, Europe, Africa, Asia, Australia |
| Supported Languages | English |
Zoom Downloadables
Frequently Asked Questions
Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone, Meetings, omnichannel cloud Contact Center, smart recordings, and Whiteboard.
Reviewers rate Call recording and Mobile app for iOS highest, with a score of 8.3.
The most common users of Zoom are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(5191)Attribute Ratings
Reviews
(301-325 of 734)Companies can't remove reviews or game the system. Here's why
October 16, 2019
I Love the Zoom Experience
We use Zoom with multiple customers, FAA, and within GDIT. Zoom Rooms and webinars are the primary use. We are in ground breaking implementation with our customers.
- The DTEN is an outstanding use case of Zoom video in small to medium environments.
- It just works! Easy to set up and use with nice and easy mobility.
- Makes remote working easy, increases productivity and collaboration between teams.
- Need all the features to work in a Fed Ramp certified environment.
- Improve on the delivery time of the DTEN 75.
October 16, 2019
Zoom is Zo Zimple You Guyz! Seriously, it's the Best
Zoom is being used across the whole organization. It is our sole way we conduct meetings -- onsite and offsite.
- Simplicity- Users of all tech levels quickly and easily use Zoom.
- Mobility - Ease of use on mobile devices.
- Portability - Mobile Zoom Rooms on cards. I'm able to quickly spin up a meeting on short notice.
- Zoom screen share - more features/capabilities like TeamViewer, perhaps.
October 16, 2019
The best way to reach into the deep woods!
We hold probably 20+ meetings a day using Zoom. Many of them are 1 on 1 meetings and many of the far-end people have almost no technical background or experience.
- Zoom is a great tool to use with non-technical people.
- The quality of the picture and reliability are the major reasons why we use this tool.
- Being cloud-based increases our level of success daily!
- Even though it is pretty simple to use, reducing click on the far end would be a big win.
- Being able to “manage” a meeting without having to join it would be huge! By manage I mean being able to reconnect someone who dropped from the call, adjust the layout, mute/unmute anyone, force all mute except for designated originator, etc...
October 16, 2019
Zoom Review
We use Zoom for daily meetings with remote, international and collaborative teams. As IT personnel, I use Zoom for screen-sharing and remote control. This is especially useful for me when users are working from home and having difficulties connecting to a VPN or certain internal tools.
- Helpdesk support for administrators.
- Ease of use.
- Webinars and educational opportunities.
- Remote control through screen sharing.
- Timed recordings would be a great tool. Sometimes I need to initiate a Zoom meeting early in the day. I wish I could set up a 'Start Record' time.
October 16, 2019
Zoom is the future of conferencing
We use Zoom across the entire organization as it allows communication internally, as well as with external partners.
- Easy of use.
- User acceptance.
- Good functionality.
- Reliability.
- I have nothing negative to point out at this time.
October 16, 2019
A great video collaboration app
We are using Zoom to provide distance education learning and in department meetings. We also use it to do webinars with participants from multiple off-site locations. It allows us to bring the educational context and content to our non-traditional students. Since we are a visual-based university (using sign language as the primary communication method), using Zoom allows us to view all signing participants at the same time.
- Multiple video sources.
- The ability to start a meeting from the meeting invite.
- Recording the meeting or course sessions.
- Time to set up the video boxes to our preferences sometimes take longer than desired. Does not remember my last session's settings or preferred settings.
- Switching between shared desktop and users' videos - to pin it or not to. If one is pinned, we can't see others.
- Inability to freely expand the video boxes - it has only three settings - full screen, medium, or small size - I can't freely stretch the video size to our preference.
October 16, 2019
Zoom Review
We are an Integration company. We design and install enterprise-level AV systems. We often are building conference/huddle spaces that include Zoom/Zoom Rooms.
- Ease of access.
- Touch integration.
- Filling enterprise soft codec needs.
- I don't really have anything major that sticks out right now.
October 16, 2019
Zoom Review from a Global Fortune 500 Company
Zoom is used as our primary web conferencing provider on Windows, MacOS, iOS, Android and Linux endpoints in addition to being used in our conference rooms. Zoom allows us to conduct meetings with our global workforce in a secure and reliable manner that is also intuitive and easy to use. This helps foster collaboration while decreasing travel costs.
- The Zoom Meetings experience on the iOS and Mobile endpoints are exceptional while also resilient to poor WiFi or LTE connections.
- With Zoom Meetings our users are able to effectively share streaming video with the audience, which is something we were not able to provide with our previous solution.
- The monitoring and reporting capabilities of Zoom allow us to be responsive to identifying issues that are present across the endpoints.
- The Zoom persistent chat capabilities are limited when compared to those in Slack and MS Teams, primarily speaking to the ability to have a threaded conversation and provide multiple emoji type reactions. Both of these are roadmap items that will be available in late 2019 or 2020.
- The Zoom Meetings web client doesn't appear to be as robust as some of its competitors.
- The collaboration capabilities of Zoom lag behind those provided by Slack and Microsoft Teams. This presents a challenge as one of those two services are generally implemented in organizations.
October 16, 2019
Zoom - Easy to Deploy, Easy to Use
We use Zoom to stay connected. The overall user interface is very easy to use, so we spend less time training new users.
- Ease of use.
- It offers good coverage.
- Simple deployment.
- It was easier to Integrate into larger conference rooms than its competition.
October 16, 2019
Zooming past Skype into Zoom Rooms.
We are currently using zoom and the rooms option to connect multiple people across the province and reduce travel costs while keeping in touch with people everywhere. Zoom helps us also deliver training to multiple clients across the province and record/transcribe these sessions. This greatly improves the performance of the organization.
- It works with just about any other vendor's system.
- It is easy to set up and even provides some services for free.
- Integrations with other systems make it a great tool to leverage.
- Enable a super simple UI with the least options available. Like an on and off button.
- Have more training or interactive videos that can be rolled out by companies.
- More Zoom Phone integrations like Mitel.
October 16, 2019
Zoom keeps getting better!
We use it across the company to interact internally and with clients.
- Easy to set up.
- Works consistently across various devices.
- The Zoom application allows for the settings to be managed.
- We recently installed a Zoom Room that had a separate DSP to manage the many mics. When adjusting the audio settings in the Zoom app on the iPad, that page said it was turned off. However, we came to realize after many attempts and going to the Admin page, that it was actually ON. So, you should ensure that an iPad, that is paired to the specific Zoom Room license, reflects the correct settings.
October 16, 2019
Zoom. It's not cinema but it is super reliable.
Zoom is being used as an easy instructor recording option for our university. It allows distant faculty to teach without having to be in town.
- Connectivity - It works with almost any connection.
- Ease of Use - Instructors can pick it up super quickly.
- Video quality.
- Processing time for cloud recordings.
- Transcript accuracy.
October 16, 2019
Zoom works!
Zoom just works. It is very user-friendly, easy to manage and to deploy. We use it to stay connected.
- Conference room implementation.
- User collaborations.
- Management tools.
- Remote management.
October 16, 2019
Zoom was the absolute best choice for our company
Zoom was purchased with the intent of using it across the whole organization. Our company has around 150,000 employees spread across the globe, and while we don't have a Pro license for every one of those users, we have a large number of employees using Zoom. Zoom has actually helped us push our company into an era that uses tech for collaborating and cut down significantly on travel costs, as well as having helped reduce our carbon footprint.
- The first thing I noticed about Zoom was the sleek look of the app (both mobile and desktop). I know it may sound silly to mention the aesthetics before design and functionality, but Zoom looks like it belongs in the present. It feels like it represents current technology that was designed with a purpose.
- I love the quality that Zoom provides. From the HD functions to the supreme audio quality that Zoom delivers, I was impressed from the very start. Our company was on the search for video conferencing technology that could keep up with our growth, and Zoom met those needs with flying colors.
- There are so many great amenities that come with Zoom. The "cool features" like "touch up my appearance" and the annotation capabilities are just icing on the cake of a really fun technology to use. Zoom is simple and sleek for our end-users, but it also has a lot of bells and whistles to excite the tech nerd in us all!
- There are a few areas of the Zoom Phone functionality that I feel like need improving, such as the 911-calling capabilities and some of the call center solutions.
- Some of the ways in which Zoom interacts with other hardware, such as Cisco room kits and Advocor conference systems, leaves a little to be desired. Those that are partnering with Zoom to bring the meeting conference experience to the next level need to have the "bugs worked out" before launching their products.
October 16, 2019
Zoom Review from a New User
Selective departments are using it currently, but are migrating more towards Zoom. Based on the trial use, and its popularity among our customers, Zoom will probably be utilized more moving forward.
- Adding in additional participants is simple.
- Backgrounds help with visual clarity.
- Notes are helpful.
- I cannot think of anything negative to say.
October 16, 2019
Great Accessibility
We are using Zoom to communicate with our students, however, it is mostly used among 'younger' faculty. The rest tend to prefer face to face contact or speaking on the phone.
- Video
- Audio
- Ease of use
- Longer talking time for the free application.
- Lower costs for smaller budgets to be able to communicate with a larger team.
October 16, 2019
An Honest Zoom Review from a Potential Competitor
My organization is standardized on WebEX, but I often use Zoom when dealing with customers and partners. I think that the organization rushed into deciding on WebEx, and I think Zoom would have been a better option.
- Meetings start quickly - efficiency is huge when multiple users are (potentially) wasting time.
- Screen sharing - the soft codec makes screen sharing quick and easy.
- Green screen - video-friendly background options integrate well. I'm seeing a lot more of this.
- Integration with predominant control system platforms- AMX, Crestron, Extron.
- Retroactive integration with existing room systems.
- Analytics software prevalence or integration - RMS, Fusion, Global Viewer, Utelogy, etc.
October 16, 2019
Zoom! Pretty good.
The way I use Zoom is for streaming presentations, town halls, and events. We will be trying out using a switcher in the near future. It’s easy to use and viewers who are unfamiliar with Zoom seem to have an easy time viewing the stream.
- Ease of use for viewers.
- Camera compatibility.
- Chat function.
- Sometimes the audio can be of poor quality.
- People’s screen coming up when not wanted.
October 16, 2019
Zoom Review
We currently have a large number of Zoom Rooms being used company-wide along with a few individual Zoom accounts and Zoom phones. It makes meetings easier.
- Users find the Zoom client easy to use and have very few issues.
- Scheduling add-ins for Outlook and other apps.
- Occasionally, we've experienced video quality issues, especially with remote users.
October 16, 2019
Zoom Review
I've been working with Zoom to implement Zoom Rooms using existing Polycom hardware. Overall, I have found the experience smooth and their support outstanding. We are using the Polycom trio 880 as well as the group 500 system in our larger conference room. We are exploring the use of Zoom phones with these devices as well.
- Customer support.
- Technical support.
- Zoom offers a trial period.
- Written documentation for end-users to complement the great videos.
October 15, 2019
Zoom In!
We use zoom for meetings, training and chat. We implemented zoom for our entire enterprise.
- Video meetings.
- Chat.
- Presentations.
- Telephone.
- Sharing.
October 15, 2019
My Zoom Experience
We currently use Zoom with our talent management department with HR. We deployed Zoom to provide easier access to leadership development content while reducing cost and speed to market.
- Simple click and join. Regardless of the technical acumen of a person, they can use Zoom.
- Clarity of audio and video without drops. Using other products I find myself getting kicked out of the service. Not with zoom!
- Virtual backgrounds are great! The help bridge a quick connection with end-users.
- I have end users dial into a Zoom meeting, and I cannot see them be added to breakout rooms. Makes for a poor end-user experience.
- If you sign in twice as the host to the same meeting, you cannot launch polls. This is very frustrating.
We use Zoom based technologies in order to conduct HQ meetings and webinars. We also use API features to provide HIPAA compliant mental health services to patients, including medication management and psychotherapy services provided remotely to patients in 28 states. These patients would not have access to high quality mental health services if it weren't for the services we provide and the video platform that we use.
- Good quality in audio and video.
- Easy to use.
- Reliability.
- None!
October 15, 2019
Zoom is so easy to use
Zoom is used within the company as our video conferencing solution, and it is being used across the whole organization. Zoom has addressed issues we experienced from our previous solution, in the areas of management of infrastructure and implementation. Users have expressed how simple the application its to use on their phone or desktops/laptops.
- Easy to use for users, and users have expressed how simple it was for them to start or create Zoom meetings.
- Zoom Rooms has relieved our system administrators from the hassles of dealing with an infrastructure that's overweight.
- Better alerting - The alerting should be scheduled, meaning we have scheduled downtimes but the portal has no way of scheduling a time where we don't need to be alerted.
- Alerting on when something has changed in the settings of the controller - Meaning we use video capture cards to put a conference room PC for our users. The issue is if the camera goes offline the Zoom Room will pick up the capture device and not alert that the camera is offline. But the room is not fully functional.
October 15, 2019
Zoom Review
We use Zoom across the whole organization. From one on one meetings to collaborating with large teams.
- Sharing content.
- Collaboration.
- None so far!