Reviews (301-325 of 565)
- Greater intimacy with clients
- Improved communication and understanding
- More opportunities for collaboration
- Security, perceived and actual
- Improved usability in secure environments
- Better instructions for people using the browser version
- It is particularly stable. It may be idle for weeks and then operate without any issues.
- It has a good and simple tablet interface, which lets even the basic user join meetings without IT help.
- It has good quality and performance in video conferences even between different countries.
- There may be some improvement in the desktop interface, sometimes you may need to stop and restart sharing specific windows in your computer.
- Zoom has recently released a Chrome extension, which is a super convenient way to quickly start and schedule meetings. I enjoyed appear.in for this reason, but the quality was too low. This is valuable for me as a project manager - I am able to quickly schedule Zoom meetings without leaving my current workflow (i.e. I can stay in Google Drive, Hubspot, Google Calendar, Gmail, or wherever else I am working and easily schedule a Zoom call).
- Zoom’s “breakout room” feature is hugely valuable for the interactive client workshops we run. You can easily split multiple users into separate breakout rooms, then easily re-combine all participants back together in real time. I use this feature to facilitate design thinking workshops.
- I use Zoom’s “copy the invitation” feature many times a day – I have very rarely had people I’m connecting with have any trouble joining the call, because the invitation has all of the information they need to easily connect, regardless of whether they are connecting by computer or by phone.
- Zoom has a LOT of functionality that I’ve never used (Polling, Whiteboard, Remote Control, et cetera). These features are buried within the “Settings” screens in Zoom. I think they could do a better job of suggesting features to users – perhaps giving little pop-ups or some kind of onboarding guide to show additional functionality of Zoom.
- I don’t like that you have to download the Zoom app on your computer to use it. It is a fairly clunky user experience compared with some of the other solutions on the market (e.g. appear.in allows you to create and join a meeting right from the URL bar).
- I wish Zoom had more integration capabilities. I have started using the integration with Google Calendar and really like it. I would like more options to integrate the Zoom calls – especially 1) an automatic “save to Google Drive” (rather than just to Zoom or just to my computer), and 2) integrations with transcription services (e.g. Otter.ai) to easily create transcriptions from meetings.
- Its ease of use is incredible. This helps us with clients and internal use.
- The whiteboard feature and recording features are so seamless and we constantly find ourselves using it.
- The settings are very easily adjustable and help us when accommodating a large number of individuals.
- We've found that the audio is incredible because of the individual connection required.
- Also, we love the ease of integrations with other products such as Google calendar.
- It does have a simple interface where it could use a facelift.
- There can be some confusion when scheduling meetings because of the integration with Google calendar.
- I've had access denied on several occasions where I'm not the "host" of my own meeting so I'm unable to record. A technical error but nonetheless a problem we've had to work around.
- User-friendliness. Zoom's interface is straightforward, and you can trust that a new user to whom you send an invite will be walked effortlessly through every step of joining the call, in a matter of minutes.
- Recording. Recording a call is easy and reliable. It's great to be able to bring absent team members up to speed so simply.
- Back-end data. All kinds of stats are easily available, from call participant name lists to participation numbers over time.
- One persistent bug comes when switching between multiple accounts on one computer. For some work contexts, I use our business-level account to facilitate calls with larger numbers of participants. When I switch back to my personal account, the display name from the business account persists and will continue to reset back to the business display name even after being manually fixed.
- Essential features work flawlessly.
- Better network connection than Skype.
- High-resolution screen-sharing.
- No out of the box integration with Outlook and I'm unable to see any way of integrating it easily.
- Video calls do not prompt you to allow your webcam-- you are immediately exposed.
- It takes a long time to boot up.
- Minimal interruptions/distortions in audio or video quality. This is a major component of using video conferencing software.
- Easy-to-use and user friendly UI.
- Free version has everything I need for 1 on 1 interviews.
- Perhaps adding a third person on a video conference with the free version could be a great addition.
- Adding a free webinar feature could be another addition.
- A lower Pro plan pricing would be beneficial.
We also utilize Zoom for distance learning. We have multiple sites set up with Zoom classrooms for teaching/learning.
- Easy to use: the product is a lightweight install and even non-technical individuals can figure out how to use it.
- Dependable: in the 5 years we've used it, I only recall one outage.
- Quality: the quality of the audio/video is very good.
- Communication: audio/video meetings and also a nice chat feature are included.
- Recording: meetings can be recorded to a local computer or to the cloud.
- The user interface in meetings needs improvement & could use more modern design elements, like the main Zoom window.
- Works without issues or glitches.
- Easy to use and is known across the industry.
- Allows different video thumbnail views for recording.
- The recording quality sometimes reduces in spite of high bandwidth.
- Zoom is very easy to use. We haven't had but a handful of helpdesk tickets related to its use so far.
- Zoom is inexpensive. We use a lot of conference minutes because our conference calls usually involve at least 10 participants, which makes the price of regular conferencing services really high. Zoom's pricing allows us to actually create an accurate monthly budget for the service.
- Zoom's service is superb. We've never had a glitch, an outage, or any performance problems with the service.
- Zoom's support is excellent. Zoom techs know what they're doing and have solved all of our issues within minutes. A+++
- We've had no issues so far. The few helpdesk tickets we've had have been on our end or have been a need for a bit of user training.
- Also for meeting across all barriers
- Easy to use and invite others to join you from all ove.
- Being able to have access to face to face interaction without having to be face to face
- It’s sometimes difficult to know when and how to mute without removing the videos etc.
- Zoom does multi-party calling very well.
- Zoom enables the sharing of documents and media well.
- Zoom does a great job of organizing the location and time zones of callers.
- The user interface is not particularly smooth.
- It does take getting used to i.e. the jumping of screens with audio.
- Zoom lets you host meetings.
- It's easy to connect to a call.
- You can share your screen.
- Sometimes the video call quality is spotty, even with a great wifi connection.
- The chat can be a little difficult to find if you've minimized your Zoom window.
- Zoom is great for setting up meetings quickly and easily.
- Time from first click to being in the meeting space is very fast.
- Audio and video quality are excellent.
- I think it is perfect. I can't think of anything it needs to improve on.
- Integrates with Outlook Calendar for scheduling calls.
- Offers a screenshare/ video call option.
- Offers a telephone line (+ international #s) along with computer audio option.
- Offers the ability to annotate on calls.
- Offers the ability to record calls.
- Can log meeting to prevent ppl from joining.
- Screenshare is sometimes glitchy.
- Having a Zoom meeting open freezes up my computer. Outlook inbox/ calendar will not load when Zoom is running.
- The telephone audio is sometimes crunchy and hard to hear.
Zoom is likely not well suited for those who are hearing or visually impaired. I am not aware of any tools that can assist this base.
Zoom Scorecard Summary
Feature Scorecard Summary
Zoom is a popular online meeting and video conferencing platform known for its webinar capabilities for live virtual events and broadcasting. It features HD video and audio, collaboration tools, chat functionality, and an enterprise cloud phone system.
In addition to the above features, Zoom also offers:
Zoom Video Webinar
Zoom offers a Video Webinar option supporting unlimited audiences viewing live with presentation engagement tools like group chat, dual screen support, live broadcasting to YouTube or other platforms, polling, and other features supporting streaming webinars and virtual events.
Zoom offers hardware and software bundles for businesses looking to streamline their web conferencing services.
With Zoom Phone, users can bundle their voice, video, voicemail, messaging, meetings, and conferencing through one application. It can carry out calls over cellular voice, cellular data, or WiFi connections and is supported on Windows, MacOS, iOS, and Android devices.
|On-premise Edition||Pricing Details||Terms|
|Virtual H.323/SIP Room Connector||49/month|
|SaaS Edition||Pricing Details||Terms|
|Zoom Room Conference Room||49/month|
Zoom Support Options
|Free Version||Paid Version|
|Video Tutorials / Webinar|
Zoom Technical Details
|Deployment Types:||On-premise, SaaS|
|Operating Systems:||Windows, Linux, Mac|
|Mobile Application:||Apple iOS, Android, Blackberry, Mobile Web|
|Supported Countries:||North America, South America, Europe, Africa, Asia, Australia|