Zoom: From Meetings to Webinars
It is used to have online meetings and Knowledge transfer classes in wide range of schedules in our daily life, which allows us to have …
Starting at $5 per month per license
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What is Zoom?
Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone,…
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Awards
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Popular Features
- Desktop sharing (702)8.181%
- Meeting initiation (690)7.979%
- High quality audio (707)7.777%
- High quality video (709)7.676%
Reviewer Pros & Cons
Video Reviews
18 videos
Zoom: How Video Conferencing Let a Music Producer Stay on Beat
04:15
Information Services Managers uses Zoom Exclusively: User Review
01:21
User Review: Zoom Resolves the Struggles of Planning Meetings as Communication Goes Virtual
03:46
Pricing
Add-On Zoom Translated Captions
$5
Cloud
per month per license
Add-On - Zoom Whiteboard
$24.90
Cloud
per year
Pro
$149.90
Cloud
per year per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://zoom.us/pricing/?utm_source=Tru…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
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- Competitors
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- FAQs
What is Zoom?
Zoom is a collaboration platform designed to make connecting easier, more immersive, and more dynamic for businesses and individuals. Zoom technology facilitates modern collaboration through solutions like Team Chat, Phone, Meetings, omnichannel cloud Contact Center, AI Companion, and Whiteboard.
Zoom Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
- Supported: Business SMS/External Messaging
- Supported: Voicemail Transcription
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Performance & Compatibility of Online Events Software Features
- Supported: High quality audio
- Supported: High quality video
Online Meetings / Events Features
- Supported: Scheduling
- Supported: Calendar integration
- Supported: Meeting initiation
- Supported: Record meetings / events
Screen Sharing Features
- Supported: Desktop sharing
Online Events Collaboration Features
- Supported: Live chat
Online Events Security Features
- Supported: User authentication
- Supported: Participant roles & permissions
Unified Communications Platform and Collaboration Features
- Supported: Centralized communications management
- Supported: Team messaging
- Supported: Team document sharing
- Supported: Call and meeting analytics
Zoom Videos
Zoom Workplace is an AI-powered collaboration platform.
Zoom is the official unified communications platform for MLB™, powering their Replay Operations Center, MLB.tv™ fan experience, and even the MLB Draft™ with Zoom Meetings, Zoom Phone and Zoom Contact Center.
Zoom Integrations
Zoom Competitors
Zoom Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android, Blackberry, Mobile Web |
| Supported Countries | North America, South America, Europe, Africa, Asia, Australia |
| Supported Languages | English |
Zoom Downloadables
Frequently Asked Questions
Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone, Meetings, omnichannel cloud Contact Center, smart recordings, and Whiteboard.
Reviewers rate Call recording and Mobile app for iOS highest, with a score of 8.3.
The most common users of Zoom are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(5191)Attribute Ratings
Reviews
(351-375 of 734)Companies can't remove reviews or game the system. Here's why
October 15, 2019
Zoom is Out of this World for Video Conferencing
Zoom is being used across the whole organization and also with outside organizations. It addresses video conferencing issues and communication.
- Connectivity
- Ease of use
- User Friendly
- More Products for Zoom Rooms
- Easier trouble shooting communication
October 15, 2019
The review takes more time than learning how to use Zoom.
So easy to use that you don't really recognize that you are using a tool. The whole organization uses it! Zoom is effortless in comparison to other products.
- Simple UI
- Intuitive interactions
- Seamless integration with Calendar
- Many hardware options to choose from
October 15, 2019
Zoom is the better way for everyone
The Zoom product was initially purchased for the sales team, but its ease of use made it the perfect replacement for the other tools we used. It made it easy to collaborate with other staff and clients. It has also become a tool for IT staff to remotely support all employees. Eventually, the whole organization started using it!
- Video and sound are much better than Join.me
- Easy to set up and use
- Has improved our meeting rooms with Zoom Rooms
October 15, 2019
Simple and works!
We use Zoom for all in house and remote employees as our main meeting solution. Zoom enables our teams to always be connected.
- Video Quality
- Hardware options
- Room layout
- Sound quality
- Alerts
- Hardware
October 15, 2019
Zoom is excellent for Universities to use
Zoom is used at our university to connect staff and students for teaching, meetings, interviews and seminars. It allows us to save on travel between remote campuses and across the large Dunedin campus to save time and money.
- Easy user interface
- Simple features
- Zoom Rooms to be able to go into breakout rooms
October 15, 2019
Zoom Review
Zoom is currently being used as our company-wide conferencing application. It is being used as a conference call application and for video conferencing. Our Zoom Rooms are being utilized for the ease of all of the above along with the sharing application. We have collaborative meetings company-wide and the ease of Zoom is greatly appreciated.
- Screen sharing without a meeting setup is great.
- Mobile application is easy to use.
- Audio conferencing sounds clear.
- The difference between the Zoom pro and basic is too big of a gap.
- Not being able to have an alternate host added unless they are a pro user.
October 15, 2019
Nice way of capturing Customer feedback and importance of survey
Zoom is our app for all video conferencing calls across the organisation. We also recommend our clients to use Zoom if they are flexible enough to use it across the country. There is no need to dial any specifics, they can just click the link and they're in!
- Amazing connectivity never dropped out of any calls so far
- Very robust and flawless tool
- Great video conferencing tool and highly appreciated by all our organisation and recommended to lot of our clients
- The screen should be able to display the check-in details which is missing as of now and shows only on controller or scheduler
- The Zoom Rooms could have more MDM option to operate and use a single way to update all the zoom rooms devices to same version of Zoom
- More improvement on alerts and Zoom Room status displayed and able to control through the Zoom Room status dashboard to rectify the issues or set the status as solved
October 15, 2019
Zoom & Zoom Rooms - Ease of Use That is Out of This World
Zoom is used across our national company for conferencing, meeting, and national, company-wide addresses. It has provided a cleaner and far more intuitive experience for all our teams and team members. Management is considerably easier and provides insight into use and performance that allows me as an administrator to better support my team members.
- Ease of use with starting, scheduling, and sharing a meeting.
- Looks incredibly sleek and modern - impressed all our team members during implementation and continues to impress guests.
- With a company our size, hosting dual meetings is an essential feature for executives and their assistants, and right now it is a large burden we are having to support.
October 15, 2019
The conferencing tool to help your business be productive
We use Zoom across the entire organization and use it heavily every day. It allows our users globally to communicate face to face and collaborate more closely than they would otherwise be able to.
- Video playback is smooth
- Lots of choices for customization
- More available options compared to other products on the market
- Webinar has some limitations related to muting and unmuting attendees if the need arises
Zoom is being used in our company not only as a method for members to communicate internally, but we also use it to provide services to our client to hold teleconferences and tele-seminars (Webinars), which connects participants from all over Japan.
- UI is very simple and easy to understand. Beginner to Zoom can jump right in and start using it easily.
- Frequent updates available
- Video and sound qualities are always being improved.
- Webinar entry (Registration) form could include more functions.
- Participants management could be more detailed
- Japanese localization (Even it is already excellent.)
- Collaborate with more online payment service to provide seminar participants more payment methods for paying registration fee. (There is only PayPal available currently.)
October 15, 2019
Zoom - A business solution you must have
My company has used a variety of platforms and now we are using Zoom. I have found that experience to be everything and then some. As a learning and development professional, I need our video conferencing solution to be easy for me and easy for the people that I train. I have found this to be the case with Zoom. It is easy to use for a 1:1 session or for large groups. I appreciate how easy it is to scale the use. Thank you for making me a more efficient and effective learning tool.
- Break out rooms.
- Interface with Office 365.
- Ease of use when working with the Whiteboard feature in breakout sessions, and then bringing that information back to the larger group.
October 15, 2019
Zoom into your organizational freedom.
Zoom is currently in use by multiple departments in the organization who have driven adoption. We are now ready to deploy corporate wide. We have found that zoom allows us to streamline the amount of communication devices needed by the company to facilitate the multitude of meetings that happen on a daily basis.
- Zoom Rooms are easy to set up which saves your organization tons of support time.
- Zoom is intuitive for most users with its simple to use buttons and words.
- Zoom allows your tech departments to focus attention on more business-critical needs.
- Webinars can be a confusing place to navigate for most people, but Zoom makes is easier. It still has room for improvement.
- The need for a computing device makes Zoom challenging.
October 15, 2019
Zoom for collaborative teams
Zoom is being used by our organization for team meetings and for webinars. It solves the business problem of enhanced communications across geographies in sharing information and in creating and managing teams. It also helps us reduce our cost and use of external vendors when creating webinars.
- Ease of use in setting up calls.
- The ability to call in or be on screen.
- The ability to record and share for those not present on the call.
- Benefits of video and face to face communication and body language vs. email.
- It's easy to find tips and tricks for best practices.
October 15, 2019
Zoom is an awesome product!
We use it in the entire organization. We can host large and small meetings from just about anywhere.
- One-touch to start meetings.
- Ease of use for the end-user.
- Great support.
- Refresh functionality on the DTEN unit for upcoming meetings.
October 15, 2019
Zoom Review
We have Zoom accounts deployed for all users and are in the process of deploying Zoom Rooms across offices. We have locations in San Francisco, Austin, and London. Zoom Rooms solve the geographic presence and allow people to connect remotely and bring teams closer.
- Great documentation. Detailed enough and addresses most use cases. Easy to find.
- Great metrics via the dashboard. Easy to monitor the quality of the VC's.
- It's easy to deploy.
- The ability to host multiple concurrent meetings under the same host would really help EA's.
- Better documentation for ProAV setups, so larger spaces are easier to set up for non-pros.
October 15, 2019
Happiness is real with Zoom
It is being used partially in the organization. It solved communication issues out of the meeting rooms.
- Video quality.
- Usability.
- Functionalities.
- Weak Commercial Support in Spain.
- The User-find tool doesn't work good, missing filters.
Zoom is used within our organization in 170+ conference rooms across 35 states. Every user has a Pro account, every conference room is a Zoom Room. It allows for uniform conference experiences across every type of meeting space, allowing remote users to feel at home when visiting offices, and simplifying meetings with a single platform.
- Desktop and mobile apps are simple enough to use without instruction but powerful enough to satiate power users.
- Zoom is quick to respond to bug reports and feature requests are handled transparently (and usually promptly).
- Outlook integration is a key feature for our org, and the plug-in reliably performs well, without dragging users into the weeds.
- Zoom Rooms matches the desktop experience in many ways, increasing comfort for the less tech-savvy.
- Screen sharing couldn't be simpler in Zoom Rooms.
- Screen sharing on a desktop does not work as smoothly as sharing in a Zoom Room. For example, when sharing from desktop, users must opt to share computer sound and optimize for video, at which point the still images are too blurry. hitting "share screen" in a Zoom Room does not present these same obstacles.
- Screen sharing frame times are all over the place, even with a wired connection. The video feed, however, is perfect. Why the discrepancy?
- Camera control in Zoom Rooms is jumpy for some camera models, where smooth panning was possible previously.
- The Whiteboard function on the touchscreen is different from the whiteboard you'll find in a meeting.
October 15, 2019
Great product , very easy to set up and use
We are using it throughout the entire organization. All new hires get a Zoom account assigned. Because our company has employees all over the world we have a lot of meetings through Zoom. We have also started using Zoom phones and will be replacing all the desk phones. We also have Zoom rooms in our conference rooms.
- Zoom makes it easy to connect through the calendar by adding the make it a Zoom meeting option and it sends the participants the link to connect with.
- Whether on a laptop camera or a full DTen setup it is very clear and seldom has problems with the connection.
- in our Zoom Rooms, you can set up a meeting on the fly and use the code for the room to allow others to connect.
- Setting up accounts is simple and easy.
- Invitees don't need a full account to join a Zoom meeting.
- We have had issues that users are experiencing laptops rebooting after launching a Zoom meeting with a camera.
October 15, 2019
Zooming Past the Competition
We are currently implementing Zoom as our division-wide communication platform. Zoom is going to replace our archaic phone system, our outdated conference rooms, and provide efficiency through better helpdesk service.
- Innovation.
- Listening to customer needs.
- Integration integration integration!
- User-friendly interface.
- User analytics.
- When I used Zoom while conducting some administration tasks, it wasn't quick to switch back and forth between the one providing support and the user for the copy/paste function. When I spoke to the one providing support they said it happened all the time.
October 15, 2019
ZOOMY ZOOMY
We are an old fashion company with old fashion values. We have tried several tools that have been presented to us. We ran across Zoom from one of our vendors and have trialed it out within the last 6 months. We have loved every minute of it. Our users are not very technical types. With the ease of use and easy layout, our users are more likely to use it based on other user's experiences. Since we are a manufacturing company that produces shelves for almost all retail stores we have a lot of heavy machinery that requires servicing from outside support. We cut costs by not having an onsite technician fly out to diagnose the problem. We instead have a Zoom session to solve the issue.
- Ease of use.
- A simple layout of icons.
- Fantastic video quality.
- Amazing support.
- Limit the number of updates on a monthly basis.
- Codec reduction.
October 12, 2019
Easy to use after initial startup time
We use Zoom to collaborate with colleagues at other institutions and locations. We use it for video, voice and screen sharing. We have replaced our old conference lines with Zoom and found it to be more secure.
- Multiple conference lines
- Easy screen sharing
- Ability to call in over phone or VoIP
- Challenging to set up calls as a new user
- Recurring meetings
September 30, 2019
Zoom, The Speedier Solution to Web Conferencing
Our entire organization uses Zoom to meet both internally and externally with clients or other peers. It's been ideal for us due to its ability to also allow for calling in for anyone who is not near a computer. Since we also organize webinars and occasionally need to go live on Facebook, having the webinars add-on, rather than using an entirely separate platform, is convenient.
- Ability to change between different types of views, hiding yourself, etc. is really ideal depending on the type of meeting setting your in.
- Screensharing and annotations make it easier to get everyone following along to what you're talking about.
- Waiting room functionality is great for overlapping meetings - no more awkward interaction between your next meeting participants jumping in while you're finishing up with your current.
- Easy to switch between different mic/speaker inputs you have - clearly labeled within the platform.
- I wish the software notified you when people on your call are having connectivity problems. This might help mitigate the issue where participants ask others if they can hear them or not.
- Wish there was a very quick onboarding process for those using Zoom for the first time - I find folks are a little confused when I have meetings with those who have never used the platform before.
- For those with free Zoom accounts - I wish the counter was in view the entire time of the meeting, rather than just the last 5 minutes or so.
September 28, 2019
Zoom is great for virtual meetings and classes
It is used mostly to hold synchronous classes or virtual meetings. Having two campuses we constantly need to communicate with each other via virtual meetings.
- Video and audio transmission is fairly smooth and relatively free from interruptions.
- Zoom makes it easy to invite other users.
- Users can join via computer, a mobile device or by phone. It is very flexible.
- The ability to share the screen is tremendously helpful for presentations.
- Make it easier to install plug-ins.
- Reduce the number of ways to start a meeting. Having multiple options can be confusing.
- Provide better user guide for first-time users.
September 27, 2019
Zoom Creates Collaboration
Zoom is used across the organization for communication with online employees. It is an easy method of holding faculty meetings, sharing information, and meeting interpersonal goals for colleagues that do not work or live in the same geography. It creates connections and provides data to support best practices.
- Provides opportunity for seamless contribution from more than 50 people in a meeting.
- Provides options for video or audio or a combination of both.
- Provides options for multiple presenters and sharing screens from different presenters during the same presentation.
- Using the multiple windows in Zoom is not as intuitive as I would like them to be. For example, I can never find the Chat button or how to mute the computer vs. the Zoom audio to eliminate feedback. I click around but it could be easier to find the tools for the presenters vs. tools for the participants.
- Exporting the chat conversation would be a great tool because many times there is valuable information provided in the chat if I could save it. I may be able to but may not know how to save it.
- Sometimes the presenter has trouble sending a Zoom link that functions properly. This may be operator-error but this process should be easy and clean for the user.
September 26, 2019
The best of the best - Zoom!
Zoom is used by our organisation at times when we have to engage with clients who are Zoom Business Customers. We are not, as we have another solution we use, but we use Zoom when needed and required. Zoom enables us to connect with key clients who have very fixed requirements as to the means that they communicate. Zoom is primarily used within the IT, product development and marketing departments.
- The automatic quality adjustment algorithm is brilliant. It allows seamless calls and video without any drop in the actual quality of communication.
- The ability to join a meeting from a browser allows clients to join calls when they are not allowed to install software on their computer.
- Recordings of meetings can be stored in the cloud and reference kept of all calls for future use.
- It is sometimes difficult to get to the button to leave a meeting.
- Some call-drops have been experienced, but not common at all.
- I have to dig really deep to find problems with Zoom, and I cannot think of any more.