Zoom: From Meetings to Webinars
It is used to have online meetings and Knowledge transfer classes in wide range of schedules in our daily life, which allows us to have …
Starting at $5 per month per license
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What is Zoom?
Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone,…
Recent Reviews
Awards
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Popular Features
- Desktop sharing (702)8.181%
- Meeting initiation (690)7.979%
- High quality audio (707)7.777%
- High quality video (709)7.777%
Reviewer Pros & Cons
Video Reviews
18 videos
Zoom: How Video Conferencing Let a Music Producer Stay on Beat
04:15
Information Services Managers uses Zoom Exclusively: User Review
01:21
User Review: Zoom Resolves the Struggles of Planning Meetings as Communication Goes Virtual
03:46
Pricing
Add-On Zoom Translated Captions
$5
Cloud
per month per license
Add-On - Zoom Whiteboard
$24.90
Cloud
per year
Pro
$149.90
Cloud
per year per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://zoom.us/pricing/?utm_source=Tru…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
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What is Zoom?
Zoom is a collaboration platform designed to make connecting easier, more immersive, and more dynamic for businesses and individuals. Zoom technology facilitates modern collaboration through solutions like Team Chat, Phone, Meetings, omnichannel cloud Contact Center, AI Companion, and Whiteboard.
Zoom Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
- Supported: Business SMS/External Messaging
- Supported: Voicemail Transcription
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Performance & Compatibility of Online Events Software Features
- Supported: High quality audio
- Supported: High quality video
Online Meetings / Events Features
- Supported: Scheduling
- Supported: Calendar integration
- Supported: Meeting initiation
- Supported: Record meetings / events
Screen Sharing Features
- Supported: Desktop sharing
Online Events Collaboration Features
- Supported: Live chat
Online Events Security Features
- Supported: User authentication
- Supported: Participant roles & permissions
Unified Communications Platform and Collaboration Features
- Supported: Centralized communications management
- Supported: Team messaging
- Supported: Team document sharing
- Supported: Call and meeting analytics
Zoom Videos
Zoom Workplace is an AI-powered collaboration platform.
Zoom is the official unified communications platform for MLB™, powering their Replay Operations Center, MLB.tv™ fan experience, and even the MLB Draft™ with Zoom Meetings, Zoom Phone and Zoom Contact Center.
Zoom Integrations
Zoom Competitors
Zoom Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android, Blackberry, Mobile Web |
| Supported Countries | North America, South America, Europe, Africa, Asia, Australia |
| Supported Languages | English |
Zoom Downloadables
Frequently Asked Questions
Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone, Meetings, omnichannel cloud Contact Center, smart recordings, and Whiteboard.
Reviewers rate Call recording highest, with a score of 8.3.
The most common users of Zoom are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(5193)Attribute Ratings
Reviews
(401-425 of 734)Companies can't remove reviews or game the system. Here's why
September 14, 2019
The best solution at the best price
We use Zoom organization-wide and it is licensed automatically when employees log in via single sign-on. We are very spread out in our operations and Zoom allows real-time meeting and collaboration which is critical. The SSO integration even easily allows consulting professionals to participate in full capacity remotely. We also have a webinar license in my area as we commonly address issues within large audiences. The webinar feature is a very useful addition.
- Zoom allows a lot of front end set up to customize meetings.
- Recordings are simple to work with and provide decent quality.
- Sharing is fast and great quality.
- Webinars have awesome polling and Q&A features.
- Works amazingly well with large audiences.
- Could allow a small webinar in the pro license so users do not have to pay more if they will only have smaller webinars.
- Better Mac app would be nice.
September 14, 2019
Zoom in on the best live streaming meeting software
Zoom is used across our entire organization as a way to connect our remote teams and deliver proposals to clients. It helps deliver high-quality audio and visual experience whenever you can't easily be in the same room for a meeting. It also lets you record the conversation so that you can send to people who couldn't attend the meeting.
- It has an easy to use interface.
- It allows meeting recording.
- It delivers HQ audio and visual.
- I'd like it to be easier to share screens.
- It'd be nice to have more custom theming options.
- It'd be nice to have a custom phone number to call into.
September 14, 2019
Not a bad product, but not for everyone
Zoom is being used by our division. I'm not sure how I feel about a company with notoriously bad products managing a screen sharing/web conferencing platform, but it's what we have to use. My issues with the company, aside from reputation, is that they're not USA based. This is an issue for some of our verticals that have military spec applications.
- Web conferencing.
- Video conferencing.
- Collaboration.
- Not US Based. Phone support is nearly non-existent.
- Product is not up to featureset with GoToMeeting/Webex.
- Not the most cost-effective solution.
September 14, 2019
Great tool for virtual meetings
We purchased Zoom because of issues that we ran into when trying to host large video conferences with GoToMeeting. Our existing GoToMeeting would allow more than 8 people to be visible on the screen when video conferencing, which was essential for the type of meetings we were holding. While that is the main reason we purchased it, we have really been using it as another conference line for client calls and the occasional screen share. While it has been adopted by some people, it isn't widely used by everyone because we also have regular conference lines and a GoToMeeting account which people are more comfortable using. I use it exclusively because it is easier to use and allows for multiple people to use it at once, unlike GoToMeeting.
- Video conferencing with large groups of people.
- Multiple conference lines.
- Screen sharing.
- Personal meeting rooms.
- Ability to share multiple monitors.
September 14, 2019
Don't Wait! Zoom To Their Website And Purchase Now
My company uses Zoom to connect with other employees as well as clients and potential clients. It solves our problem of remote working and global distance projects. No longer are we bound to a brick and mortar desk but instead, we can work from the airport, the DMV, etc. Zoom makes the experience flawless.
- Reliability.
- Clear audio and video.
- Multi-user support.
- Explore things like automatic face tracking (Compared to Facebook Portal).
- Background noise cancelation.
- Simplifying user preference section.
September 14, 2019
Zoom - Best Decision Ever
We use Zoom for all our conferencing needs. As a company that works with a lot of remote engineers, our product team uses Zoom extensively to communicate with our development teams in different countries.
- Conferencing with > 2 guests.
- A plethora of options (screen share, AV controls).
- A free version that blows Skype out of the water.
- An auto-note taking feature that they're working on would be great.
- Having social shares for meeting invites could be useful, rather than just the email and share URL feature.
- Having embeddable options for meetings that can take place within one's own website would be quite useful from a B2B perspective.
September 13, 2019
Thumbs Up For Zoom
We use Zoom for internal and external communication. We have our internal meetings to map out our plans for different sales and marketing campaigns. We also use it to host discovery calls with potential clients.
- It is very robust. I don't have to worry about it closing abruptly.
- The video and audio quality is really good.
- It allows for a whole lot of people to jump on a call simultaneously.
- You do have to download a piece of software to get it set up. Sometimes less technical folks have a hard time getting the initial set up wrong. This causes a little delay in starting calls.
September 13, 2019
Zoom has given us a considerable decrease in travel costs
My company is a communications company and we serve a publicly-traded association. This entity holds a series of board meetings and technical commissions with participants in various Brazilian capitals. Zoom's system has enabled quality remote participation from these executives without having to travel to the city where the meeting takes place.
- Audio processing quality.
- Video processing quality.
- Good interaction possibilities between participants.
- Good chat tools.
- It would be great if upon entering the videoconference, the participant was asked to enter a name first. Sometimes you enter the name of the phone or tablet device.
September 13, 2019
Zoom - a new leader in the teleconference space!
We use it within the Accelerator (a collection of startup products). We use it as an alternative to WebEx and other conferencing tools when we can. It solves our need for dependable voice, video and screen sharing during remote calls.
- Excellent call quality
- Excellent video quality
- Good plugins/extensions for things like a calendar.
- Nothing really! They've got it covered and do it well. They integrate with all manner of voice systems, including SIP.
September 11, 2019
ZOOMing Along With Video Conferencing
We use Zoom as our video conferencing platform internally and with clients. We previously used GoToMeeting, but found that Zoom was a superior experience and a better product. Over time we have been proven right, as the advancements and features in Zoom allow us to scale without changing the account type, and allows us to do more. The idea of face to face communication, on any device, is a big problem solved.
- High quality video.
- Cloud storage of recordings.
- Google Calendar integration.
- HD video.
- Less customer mail about things we already know.
- Better support for small business users. Email and chat isn't always the best route.
- Better multi-monitor support.
August 27, 2019
Zoom Is A Great Videoconferencing Platform!
Zoom is used at multiple levels within the organization. For our main purpose, Zoom is used across the board in Conference Rooms for our main tenant. These "Zoom Rooms" provide a consistent way for meetings to happen remotely as well as wireless presentation sharing (either remotely or from the same people in the room).
- Consistent video and audio experience.
- Reliability of connection.
- Great wireless presentation experience.
- Zoom requires the download of software (or an app on mobile devices); not all remote participants can (or want to) download the necessary software.
- Sound/video quality can degrade if connection is poor.
- Requires an iPad; would be great if the same set up could be done with a MIMO monitor or another cheaper solution.
August 20, 2019
Zoom review as a useful web meeting tool
Zoom is a very nice web meeting similar to Webex with almost all the features that you need. It is quite easy to use and share screens. It is quite useful for technical support, internal and external meetings. It also works fine with different browsers and different devices. Starting and joining a meeting is fairly easy.
- Easy to join.
- Easy to share.
- Make it a little more easy for users to find available functions/features.
August 20, 2019
Simple, Fast and efficient; zoom on with Zoom!
We use Zoom to connect with others outside of our organization since we cannot use Skype for Business to do so.
I love the simplicity of Zoom and the features it has.
I love the simplicity of Zoom and the features it has.
- Very simple to use and setup
- Zoom allows recording which is great
- Integration with Outlook, different browsers and mobile is a given but still very useful and handy
- Possibility to have breakout sessions
- Possibility for others to test their machine before hand when sending an outlook invite.
- I would update the overall look and feel of the icons and interface to have it more upscale.
August 16, 2019
Zoom Review
Score 10 out of 10
Vetted Review
Verified User
Zoom is being used by our company for collaboration between our several locations. We have locations on both the west and east coast, as well as outside of the country. We hold multiple meetings a day and we use Zoom in order to meet face to face without having to be in the same room.
- Ease of use
- Reliable
- Good quality
- Sometimes service can be spotty
August 13, 2019
Best I've used in Years
For coaching and delivering virtual training.
- One-on-one coaching...better connection.
- Little problems with security and firewalls.
- User-friendly.
- Share documents easily.
- High-quality video capability.
- Ability to record easily and send out to participants.
- Virtual breakouts still challenging.
- Sometime mic doesn't always connect.
- Lack of continuity between app and web.
August 12, 2019
The best video conferencing app I have seen
Zoom is used by our Sales, CS, and Executive teams to communicate with clients, vendor partners, and potential customers. We regularly need to do video conferencing where we can see faces, do screen shares, and record calls in a way that makes it easy to share the recording with others later.
- I appreciate that you have many options for what is being shared and how the viewer experiences it when you do a screen share.
- The video recording quality is good, and allows us to essentially make a training or demo video in the process of doing a call.
- The scheduling Chrome extension makes it easy to turn a calendar event into a Zoom meeting.
- On calls, audio quality can be bad, and we have spent time trying to fix it when time is short. It's rare, but it probably happens once a month.
- Occasionally I will join a Zoom event on my calendar and be added to a "room" where I am the only person. I'll then get an email from other attendees who say they are logged into the meeting and can't see/hear me.
- There are a lot of pop-ups that seem unnecessary when I just want to join and leave my calls smoothly.
August 12, 2019
Conference Call Meetings Better With Zoom
Zoom is the primary online meeting software that we use. Zoom allows the organization to easily set up meetings where everyone can join with a simple link. The connection is mostly uninhibited, allowing for clear communication. It is easy to record, share screens, and do remote control access, which is very helpful when communicating with customers to debug issues.
- Screen share.
- Audio.
- Remote control.
- Meeting configurations can be different among meeting rooms.
- The leave meeting button could be more accessible.
- Computer audio doesn't seem to work.
August 01, 2019
Improved productivity and enhanced user experience for onsite and remote workers with Zoom!
We implemented Zoom as a replacement for Webex. We also have plans to replace our existing Skype for Business chat functionality and will be working with Zoom in the near future to pilot the cloud PBX functionality.
- Ease of use for the desktop client
- Zoom rooms could not be easier.
- Chat features are strong and easy to understand and use
- Hmmmm - not many areas honestly. One improvement we've noticed that sometimes the chat features are not available when in a meeting (you can chat as part of the meeting, but not to people outside of the meeting)
- We have had a few (many less than Webex) disconnections from ongoing meetings. Typically this is explainable due to connectivity issues with the client.
Zoom is being used to host recurring meetings with global stakeholders in cross-functional teams. Meetings are focused on customer strategy and key initiatives for our business. The video and phone capabilities eliminate the struggles of a standard conference call.
- Sharing one screen in presentation mode, while allowing you to reference other documents without being visible in the meeting
- One-click sign-in capabilities make joining meetings easy while travelling
- Recurring meetings are easy to schedule with Zoom membership plans
- Zoom requires downloading the Zoom software, which takes a few minutes on the first meeting
- Plan options are somewhat confusing. I had to review multiple times before figuring out the bare minimum plan required to host a recurring meeting.
- Expensive when adding on items in addition to basic plan.
August 01, 2019
Very happy user!
We use Zoom to connect with our colleagues across time zones and in different states for regular meetings with 10+ people.
- easy to use
- allows you to share documents
- allows you to type messages
- Sometimes it takes a minute for audio to work.
August 01, 2019
Zooming with Zoom
We are a company of a full Zoom use. We use it to allow us to view and control user desktops, presentations for departments, and as a vendor communication tool. We also use Zoom for telehealth communication between a provider and patient. It allows us to support our members, customers, and co-workers with better communication management.
- Viewing others' desktops in a full screen or minimized.
- Multiple people can discuss in a meeting at one time. Allows remote controls for presentation host control
- Allows a member/patient to speak to a provider or doctor without having to come into the office if unable to.
- Customer interactions are able to put a face to the name.
- Easier connectivity in email product.
- Zoom Room setup could be simpler.
- Wish the camera could not pickup objects in background.
August 01, 2019
It Works!
Zoom is being used by several departments to facilitate international communication with partners across the globe.
- Connect people with various levels of IT service to each other.
- Web-based information-sharing meetings.
- Share files and documents for presentation.
- Some of the features block out screen space that could otherwise be used for presentation.
- Certain products, particularly with 3rd party sound/video peripherals, can be difficult to connect.
August 01, 2019
Zoom Transformed Our Work!
I’ve found Zoom to be transformative in our ability to expand our services and educational offerings. At first, I was unsure how or if it was going to work and now I use Zoom for almost all my meetings. My travel hours have been greatly reduced and my partnerships have increased as a result of the Zoom platform. I would highly recommend!
- Connecting partners.
- Disseminating best practice.
- Personalizing meetings.
- No ability to track individual polling responses.
August 01, 2019
Want to do better collaborative meetings? Choose Zoom!
To be honest, Earlier we were using Cisco WebEx as a collaboration tool and after 15+ years we noticed WebEx is having fewer features and limitations of VOIP services. We thought to check for different options, tried using GoToMeeting and Zoom. We found Zoom superior. We started with 5 Zoom accounts and received good feedback from all of our stakeholders.
- Great Audio/Video quality over lower bandwidth.
- Allows multiple methods to join call, VOIP, Call me, Toll Free and Toll Numbers.
- Easy to use tool and simplicity helps do meetings better.
- Various reporting methods also help to identify utilization, effectiveness and MIS presentation for better utilization and allocation of Zoom licenses.
- Recent security threat with Mac getting affected with an auto camera and meeting join. Zoom should be more proactive on these threats as Zoom has a really bright future. We recommend it to our clients.
- Zoom support for India.
- Keep a proactive approach when the OS on various platform upgrades: Mac, Windows, the Zoom versions or desktop and calendar integration tool should be tested for errors and functionality. Sometimes we have seen this need time as we follow with the dev team to rectify some early errors on new versions.
August 01, 2019
Zoom Review
I use Zoom pro version to organize webinars with international students. It is used by myself only, not the entire department.
- Reporting
- Recording
- Easy to connect
- Having the ability to keep users on mute.