Zoom: From Meetings to Webinars
It is used to have online meetings and Knowledge transfer classes in wide range of schedules in our daily life, which allows us to have …
Starting at $5 per month per license
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What is Zoom?
Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone,…
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Awards
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Popular Features
- Desktop sharing (702)8.181%
- Meeting initiation (690)7.979%
- High quality audio (707)7.777%
- High quality video (709)7.676%
Reviewer Pros & Cons
Video Reviews
18 videos
Zoom: How Video Conferencing Let a Music Producer Stay on Beat
04:15
Information Services Managers uses Zoom Exclusively: User Review
01:21
User Review: Zoom Resolves the Struggles of Planning Meetings as Communication Goes Virtual
03:46
Pricing
Add-On Zoom Translated Captions
$5
Cloud
per month per license
Add-On - Zoom Whiteboard
$24.90
Cloud
per year
Pro
$149.90
Cloud
per year per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://zoom.us/pricing/?utm_source=Tru…
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
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What is Zoom?
Zoom is a collaboration platform designed to make connecting easier, more immersive, and more dynamic for businesses and individuals. Zoom technology facilitates modern collaboration through solutions like Team Chat, Phone, Meetings, omnichannel cloud Contact Center, AI Companion, and Whiteboard.
Zoom Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
- Supported: Business SMS/External Messaging
- Supported: Voicemail Transcription
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Performance & Compatibility of Online Events Software Features
- Supported: High quality audio
- Supported: High quality video
Online Meetings / Events Features
- Supported: Scheduling
- Supported: Calendar integration
- Supported: Meeting initiation
- Supported: Record meetings / events
Screen Sharing Features
- Supported: Desktop sharing
Online Events Collaboration Features
- Supported: Live chat
Online Events Security Features
- Supported: User authentication
- Supported: Participant roles & permissions
Unified Communications Platform and Collaboration Features
- Supported: Centralized communications management
- Supported: Team messaging
- Supported: Team document sharing
- Supported: Call and meeting analytics
Zoom Videos
Zoom Workplace is an AI-powered collaboration platform.
Zoom is the official unified communications platform for MLB™, powering their Replay Operations Center, MLB.tv™ fan experience, and even the MLB Draft™ with Zoom Meetings, Zoom Phone and Zoom Contact Center.
Zoom Integrations
Zoom Competitors
Zoom Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android, Blackberry, Mobile Web |
| Supported Countries | North America, South America, Europe, Africa, Asia, Australia |
| Supported Languages | English |
Zoom Downloadables
Frequently Asked Questions
Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone, Meetings, omnichannel cloud Contact Center, smart recordings, and Whiteboard.
Reviewers rate Call recording and Mobile app for iOS highest, with a score of 8.3.
The most common users of Zoom are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(5191)Attribute Ratings
Reviews
(426-450 of 734)Companies can't remove reviews or game the system. Here's why
August 01, 2019
Zoom is the future!
We use Zoom as a tool to communicate with our employees remotely, conduct training, and host Q&A sessions they may have. It enables people to connect remotely and not be confined to traveling to a specific location. The flexible to conduct business has been the key reason why we enjoy using it and the feedback has been very positive.
- Flexibility to be used on any platform...Mac, PC, phone, or tablet.
- Ease of use and practically no software required.
- Option to connect via the web or phone or both.
- Better integration with calendar apps
- More cloud storage
- Ability to set meeting expirations for records and live meetings.
August 01, 2019
The best tool for work sessions
Zoom is currently used by the entire organization. Everyone has a normal user, and there is a professional user in each area who is in charge of supporting the rest of his teammates as we have offices throughout Mexico. Zoom has helped us remove the distance barrier and have a clearer and more efficient communication between the different cities.
- The recording function of the session is amazing.
- the sound and audio is spectacular.
- Very simple and intuitive to use.
- The front-end: make it more beautiful, more visual.
- That allows you to dial from 2 or more locations in the same session.
- Improve audio quality in cloud recordings.
August 01, 2019
Making collaboration as seamless as it gets
Zoom is being used across my entire company. We're a fully distributed organization, so video conferencing is crucial for us to stay in touch and connected. It serves as a way to communicate in a more intimate way-- since we all work remotely, having the video be part of our day-to-day communication is very important for us. We also use it for external communication with partners.
- Video conferencing for both small and large groups.
- Seamless recording of meetings and storage of recorded files.
- Accessing Zoom meetings is very easy across platforms (mobile, desktop, etc.) and via phone too.
- Have technical issues with my desktop Zoom regardless of internet speed.
- The UI lacks the modern, shiny feel that lots of technology products I trust have.
August 01, 2019
Videoconference in extreme fluency
We use Zoom with great satisfaction both within our company and with our customers. We manage events in a centralized way and we also deal with directing. Our videoconferencing infrastructure, in addition to Zoom, consists of several "traditional" devices (h323/sip). Thanks to Zoom, we can use either Mac/Windows or these physical devices.
- Integration with h323 and SIP devices.
- Easy planning of events.
- It could use better performances in a Citrix environment.
August 01, 2019
Love Zoom
My organization also uses Skype for Business, but I have experience from Zoom in a previous job, and prefer the functionality and interface. I find it specifically useful because I collaborate with other organizations on multiple continents, and prefer Zoom. Right now I am the main user of Zoom in my organization, but I am trying to persuade others to use it too.
- The screen share function.
- The annotation function.
- Controlling settings (e.g. mute).
- A hands-up and chat function.
- Automatic record function: I am sometimes deep into a call when I realize I did not press the record function. Having this automatically activated would be better.
We use Zoom to support our remote real estate agents who are physically located several hours from our office. By using Zoom, we are able to host new employee onboarding meetings, and to provide virtual training on a regular basis for them.
- Zoom is very easy to use to set up one-on-one meetings.
- Zoom works well to provide training classes to multiple participants.
- The integration with Google Calendar is easy to use and powerful.
- I wish the Pro plan had a little more than 1GB of cloud data without having to do the $40/mo add-on for more storage.
August 01, 2019
Simple and Easy
Currently, Zoom is being used by a small subset of people to allow for meetings to take place from places other than a conference room.
- Easy to use.
- Quick set-up.
- Simple Administration.
- It can have an overwhelming amount of options for a beginner
August 01, 2019
One of the best in the markets - KEEP UP!
Zoom is being used across the whole company spanning multiple countries. It's lag-free and very easy to set up.
- Set up is extremely easy.
- The integration is great with other tools, such as calendly.
- It's lag-free in most countries.
- Setting Zoom up for other users is difficult.
August 01, 2019
Zoom makes virtual collaboration easy!
I work for an organization that has staff across the country. The people on my immediate team live in 5 different states. Our work requires co-development of projects, initiatives, and long-distance support for our practitioners. This means we need a reliable platform that facilitates video conferencing with multiple people.
- It has the ability to connect to audio via computer or phone.
- Zoom has breakout rooms for small group work within larger meetings.
- It allows for simple screen sharing.
- I would love to have more options to rearrange participant video screens. It is not always possible to see all participants during a screen share.
August 01, 2019
Zoom Lover
Zoom is being used by several people in several departments across our organization. It helps us communicate with our own folks in other locations in the country, as well as with consultants and advisors overseas. It is especially useful for us because we often have bandwidth problems, but Zoom adapts to that, so we never lose connectivity.
- Scheduling and joining meetings is easy; sharing meeting IDs is easy.
- Connectivity is great! We have rarely lost a call due to poor bandwidth.
- Collaboration during meetings is a breeze (sharing screens, chatting, etc.).
- When in a meeting, it is sometimes confusing to go from control panel to the meeting screen.
August 01, 2019
Zoom review
We use Zoom as a communication tool in European Research Projects of 8 to 10 partners, totaling up to 30 people. Zoom allows us to hold our plenary meetings on a Monthly or bi-Monthly basis. Currently, only the Center for Research in Computing is using Zoom in their projects. Occasionally we use Zoom for other training or administrative sessions.
- Interactive online sessions with screen-sharing.
- Good audio quality.
- Good recording quality.
- Cloud service recordings.
- Intuitive desktop and mobile interfaces.
- Improvements in the mobile interface.
- Improvement in audio quality when video is turned on.
- Options for coupling meeting notifications with calendars (google, icloud, etc.).
With 40 stores and a team of employees around the country, Zoom has been an amazing tool in keeping our internal team here connected with constant face to face meetings. We're also able to use it for meetings with business partners and for hiring and training.
- It's easy to connect! We have team members joining meetings via desktop computer, smartphone video, or just calling in, and they have all raved about how easy it easy to connect.
- It's so quick and painless to schedule a meeting! It takes me less than a minute, and I love all of the options available with a simple click as I'm setting it up.
- The visual presentation with several uses on-screen at once is perfect. It's easy to see and keep track of all meeting attendees.
- I've been using Zoom for several months and don't have a single idea for improvement at this point.
August 01, 2019
Making a good impression starts with Zoom
We use Zoom for all types of conferencing needs across my team. We do Product Demos frequently and have found Zoom to be the easiest for our customers and prospects (who are outside our organization) to join the call via phone or thru computer without any issues. It is quick and easy. Sound quality/clarity - excellent. This greatly helps create a good impression with our customers. We use it also for our daily calls with the development team.
- It's a very quick and easy process for invitees to join the call. There are multiple choices for invitees to join the call as well.
- It's easy for invitees to share their screen.
- It's very easy for the host to schedule the call. Having the plug-in for Outlook makes it easy to schedule the call.
- Sound clarity/quality is, again, excellent.
- I can't think of anything for now. It meets all my needs now.
- As the admin, looking up the master code for each user for starting the call, the navigation was not intuitive. I had to do multiple clicks to get the needed info.
August 01, 2019
Public health and Zoom
We are currently using Zoom for meetings since we have coordinators in every county in Hawaii. I am also using Zoom for our monthly training webinars that are offered to the community across the country. Since I live in Kaua’i, I often also use Zoom to have small meetings with my colleagues on Oahu.
- Reminder emails for monthly webinars.
- Easy to schedule meetings.
- Easy to find help when you need it.
- When sharing your screen sometimes it’s hard to see your options when you have many windows open.
- I'm not sure if there’s an option to where your chats from meetings are saved to.
August 01, 2019
Need to improve
Most of my colleagues use Lync, but Zoom is getting more and more popular. We use Zoom for meetings with people from abroad. The main issue for Zoom right now is that Zoom is very sensitive to your internet connection. It is easily cut off during a meeting, even if the internet is not so bad.
- The audio is good.
- The platform is stable.
- The video is also good.
- It is very easy to get cut off due to the internet.
- Even the internet is not that bad, Zoom can be disconnected, and cannot reconnect by itself.
- We have to log out and log in to re-join the meeting after disconnection.
It is being used by various departments—all of whom have their own accounts. While not efficient, this allows us to get around the corporate-mandated use of Skype, which is unreliable.
- Screen sharing
- Easy connectivity
- Visible connectivity amongst my users
- The sound quality could use improvement. It's not perfect. While not bad, I've had better experiences.
- The Mac client and the breach of trust/security is not good. Surprised Zoom allowed this to happen.
July 31, 2019
Show me something better
We have perhaps 100 pro licenses and half dozen webinar licenses (500's and 3K). I suspect we're approaching 10 million minutes (small potatoes I know), but still, we have activity at all levels in most of the ministries (departments). I have been the owner/admin of this account, from the beginning.
- Highly available tech support.
- Excellent actual WebRTC; super-efficient real-time network app
- Always on, always works
- Feature/option rich
- More shortcuts on the GUI (maybe we can create our own macro-like shortcuts).
July 31, 2019
Zoom-ing into communications like it should be in the 21st century, 2nd decade, and 2nd half !!!
By the IT Department and across a few other departments in the organization as well as for national meetings for important inter-jurisdictional collaboration. Addresses business problems related to large distances between rural organizations and reduces travel needs.
- Video calls allow for visual communications.
- Sharing of screens gives control to participants to showcase material on their devices.
- Mobility and flexibility of access across modes and devices.
- Usage of bandwidth could be lower.
- A remote control would be useful!
- Screen does not show participants clearly for the organizer.
- A report on who participated would be extremely useful.
- A report on who participated from where and for how long would also be useful.
July 31, 2019
Why you need Zoom.
Zoom is used for video conferencing of meetings ranging from sizes of just 2 up to 20 or more. We use it in our department amidst the unreliability of Skype for Business. It addresses the efficiency of getting meetings started without technical delay.
- Teaching to large groups via video conference.
- Hosting large meetings and using an iPad Pro to share screens and draw out plans.
- Run and host podcasts with screen share and record video and audio (good quality).
- Was able to have a Zoom call with two individuals—one in Dubai, the other in Australia—in which the reception was absolutely clear. It was like they were sitting right next to me.
- There needs to be the ability to change the volume of others on the call as to effect the audio on your end only. Often times callers are too loud and the only way for me to get their volume lower is to ask them to turn down the gain on their mics which, in many cases, people do not know how to do that.
- The green screen feature is brilliant but I would like greater ability to touch up hue and saturation of a video feed.
- There have been some issues with windows sticking to one monitor, even after moving them to another monitor, they bounce back to the original monitor the window was on.
July 31, 2019
In the world of Zoom
It is basically used by the entire company. Our company is 80% distributed, so Zoom and video conferencing are very essential. From Finance to Engineering, everyone utilizes Zoom.
- Screen Share
- Integration with Google Apps
- Personal meeting ID
- Record meeting
- Connectivity
- Audio and some preferences
July 31, 2019
Zoom is Zooming ahead of the competition
We are using Zoom for weekly meetings by almost every department within our organization. We use to do screen sharing sessions when troubleshooting issues end users are having or when we are needing to touch base as a team.
- Reliable
- Easy to use
- Integration with other systems
- We occasionally run into issues scheduling meetings.
- The new look is causing us some headaches getting used to it.
July 31, 2019
Zoom works for us
We rolled out Zoom to replace our video conferencing solution and our phone provider. We doubled the number of video conferencing rooms on the same budget we had to update the current rooms. Users love the ease of Zoom Rooms so far.
- Zoom Rooms are easy to use.
- Digital signage is included with your license.
- Airplay!
- Zoom phone is very new and is not as feature rich.
- International phones are slow to roll out.
July 31, 2019
Zoom is a must for any business
Zoom is being used as our main communication tool. Our workers are dispersed in different locations, and the majority of our internal and external meetings, as well as interviews, are conducted on Zoom. It is also used as a telemedicine platform for us to meet with patients.
- Its a solid application that is consistent and dependable.
- Private as well as group messaging.
- Encryption for our HIPPA requirements.
- Breakout rooms for larger meetings and trainings.
- I have heard of Zoom getting hacked, like programs being developed that spoof Zoom are concerning.
We use it to conduct research related meetings. Your survey assumes that only business folks use Zoom. I am in academia, so you missed a complete category. I could not select the best category in the response options. The whole organization. Again, this assumes we are a business and we are a university. We are using it in our department and I am for my personal projects.
- Good and stable reception of the communication
- Recording
- Screen sharing
- REGULARLY I have problems with participants not being able to get into the meeting. They receive an error message that the host is NOT present. Real pain.
- Downloading recording meetings is tricky. It is not intuitive to direct where the file should be saved as I can be accessing Zoom from different computers.
July 31, 2019
Never miss a client meeting!
We utilize Zoom in our Customer Success department to have clean communication with our clients. We have a high touch success model and Zoom helps us quickly and effectively conduct meetings with our clients. We can share our screen easily and share important information back and forth. It addresses the issue that our book of business is national and global and there are no barriers to us connecting with Zoom.
- Screen sharing
- Conference calls
- Demos
- Sometimes when you share a screen, the little bubble that shows you the guest list makes it hard to see what's on your screen.