Overview
What is Zoom?
Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone,…
It just works, all the time. We can conduct our business without interruptions.
ZOOM is miles ahead of the game.
The go-to solution for data security assurance in communications
Zoom does the job
Finest product for Conferencing
Get More Done with ZOOM!!
Zoom helped us build our client base
How Zoom has helped my day-to-day operations
Careless customer service
Frustrated with Zoom
Zoom Review
Zoom Review
Zoom- Best Online Platform for Interactions
Frustrated by Zoom's poor UX that doesn't improve over time. Annoyed that it forces you to install updates at the worst possible time--right before a meeting :-/
How Zoom Differs From Its Competitors
Experience Using Zoom Phone
Zoom Rooms
Zoom Rooms
Experience Using Zoom Phone
Zoom Rooms
Zoom Rooms
Zoom has made it easier for …
Zoom Rooms
Experience Using Zoom Phone
Zoom Rooms
Zoom Rooms
Experience Using Zoom Phone
Experience Using Zoom Phone
Experience Using Zoom Phone
Experience Using Zoom Phone
Zoom Rooms
Experience Using Zoom Phone
Zoom Rooms
Zoom Rooms
Zoom Rooms
Zoom Rooms
Zoom Rooms
Zoom Rooms
Experience Using Zoom Phone
Zoom Rooms
Zoom Rooms
Zoom Rooms
Zoom Rooms
Zoom Rooms
Zoom Rooms
Experience Using Zoom Phone
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Desktop sharing (702)8.181%
- Meeting initiation (690)7.979%
- High quality audio (707)7.777%
- High quality video (709)7.676%
Reviewer Pros & Cons
Video Reviews
18 videos
Pricing
Add-On Zoom Translated Captions
$5
Add-On - Zoom Whiteboard
$24.90
Pro
$149.90
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
Performance & Compatibility of Online Events Software
Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.
- 7.7High quality audio(707) Ratings
High quality audio connection is consistently available, with few or no interruptions.
- 7.6High quality video(709) Ratings
High quality video connection is consistently available, with few or no interruptions.
Screen Sharing
Features related to remote screen sharing capabilities.
- 8.1Desktop sharing(702) Ratings
Presenters can remotely share a view of their desktop with attendees.
Online Meetings / Events
Features related to hosting and attending meetings and events online.
- 7.5Calendar integration(631) Ratings
Scheduling capabilities integrate with users’ Calendars.
- 7.9Meeting initiation(690) Ratings
Meetings can be easily initiated, whether they are scheduled or on the fly.
- 7.7Record meetings / events(663) Ratings
Meetings and webinars can be recorded for playback.
Online Events Collaboration
Features related to collaboration between attendees during web conferences, webinars, and other online events.
- 7.5Live chat(599) Ratings
Participants can use one-on-one and group instant messaging to communicate privately or selectively during meetings.
Online Events Security
Features related to the security of meetings and other events held via web conferencing/webinar software.
- 6.8User authentication(515) Ratings
Administrators can require users to authenticate their identities before joining a meeting.
- 7Participant roles & permissions(568) Ratings
Administrators can grant users different levels of access to conferences, as moderators, presenters, attendees, or participants. Permissions can be set for individual users, or based on user role/group.
Cloud PBX
A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment
- 5.8Hosted PBX(11) Ratings
Hosted telephony infrastructure obviated the need for local PBX hardware
- 5.7Multi-level Interactive Voice Response (IVR)(13) Ratings
IVR is a phone menu allowing callers to interact with the system through voice and keypad
- 7.1Directory of employee names(15) Ratings
Voice directory of all employees for self-service dialing
Call Management
Customized phone system settings
- 7Answering rules(12) Ratings
Ability to enter rules to route calls to main number or other extensions in case of absence
- 8.3Call recording(19) Ratings
Automatic recording of inbound and outbound calls
- 6.3Call park(12) Ratings
Ability to hold calls in virtual location and subsequently access from any phone in system
- 6.9Call screening(12) Ratings
Ability to block numbers or send calls directly to voicemail
- 6.7Message alerts(16) Ratings
Receive SMS and email message notifications for voice and fax messages
- 7.1Business SMS/External Messaging(8) Ratings
Unlimited SMS and/or MMS with clients
- 7.5Voicemail Transcription(12) Ratings
AI-powered voice-to-text transcription of voicemails
Mobile apps
Apps are compatible with mobile devices.
- 8.3Mobile app for iOS(20) Ratings
App for iPhone and iPad
- 7.1Mobile app for Android(15) Ratings
Android app
Unified Communications Platform and Collaboration
UCaaS platforms allow teams to collaborate internally in one central space.
- 5.4Centralized communications management(11) Ratings
All voice, chat, and video features can be managed from one central platform.
- 5.8Team messaging(12) Ratings
Team members can send each other messages.
- 7.1Team document sharing(12) Ratings
Documents can be shared with other team members.
- 5.7Call and meeting analytics(12) Ratings
Analytics and reporting are available about both calls and meetings.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Zoom?
Zoom Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
- Supported: Business SMS/External Messaging
- Supported: Voicemail Transcription
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Performance & Compatibility of Online Events Software Features
- Supported: High quality audio
- Supported: High quality video
Online Meetings / Events Features
- Supported: Scheduling
- Supported: Calendar integration
- Supported: Meeting initiation
- Supported: Record meetings / events
Screen Sharing Features
- Supported: Desktop sharing
Online Events Collaboration Features
- Supported: Live chat
Online Events Security Features
- Supported: User authentication
- Supported: Participant roles & permissions
Unified Communications Platform and Collaboration Features
- Supported: Centralized communications management
- Supported: Team messaging
- Supported: Team document sharing
- Supported: Call and meeting analytics
Zoom Videos
Zoom Integrations
Zoom Competitors
Zoom Technical Details
Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Windows, Linux, Mac |
Mobile Application | Apple iOS, Android, Blackberry, Mobile Web |
Supported Countries | North America, South America, Europe, Africa, Asia, Australia |
Supported Languages | English |
Zoom Downloadables
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(5191)Attribute Ratings
- 4.1Likelihood to Renew16 ratings
- 10Availability1 rating
- 9Performance2 ratings
- 6.8Usability39 ratings
- 4.1Support Rating39 ratings
- 9.6Implementation Rating7 ratings
- 7Configurability1 rating
- 10Product Scalability1 rating
- 10Ease of integration1 rating
- 10Vendor pre-sale1 rating
- 10Vendor post-sale1 rating
- 9.2Professional Services8 ratings
- 7.9Contract Terms and Pricing Model13 ratings
Reviews
(1-25 of 734)Zoom: From Meetings to Webinars
- Host a secure, free video conference call on any device, like your laptop, smartphone, tablet, or smart display.
- Screen sharing and annotation.
- Encryption: By default, Zoom requires encryption for all data transferred between the Zoom cloud, Zoom client, and Zoom Room.
- Virtual backgrounds: enabling/disabling.
- security
- quality and other features
- Streaming for higher qualities
- AI enhancements
Effective for online education and interviews.
Supports collaborative brainstorming with whiteboarding.
- It works all the time
- It is simple to use
- Audio quality is the best of all the programs we have used
- Video quality is the best of all the programs we have used
- Zoom is just starting with Ai. It would be good to be able to customize the meeting summary prompts
- Better integration with ZohoCRM, so that SMS messages can be logged as well as phone calls.
ZOOM is miles ahead of the game.
- Breakout rooms.
- AI Summary.
- Recording of Sessions.
- Annotate could be more visible, often first time users have difficulties locating it.
- Wide range of customizable account settings, both for the whole company and at the individual level
- Easy to use in-meeting settings, flexible options for sound and image devices, screen sharing and views
- Quick and simple recording option with clear warning for all participants
- The need for an installed app and the joining process is complicated for one-time users, specially if they're not tech savvy.
- The settings are poorly organized, hard to find and understand, especially being so varied
- The application often consumes a lot of machine resources, which causes performance issues
Zoom does the job
- Stable platform
- Easy for people to use
- Screen sharing
- Allowing my student in China to watch Youtube and see Google results without breaking international laws.
- Using the editing functions to write on things is clunky.
- The whiteboard is not as easy to use as holding a little whiteboard up to a screen.
- I don't yet know how to teach the AI how to spell words.
- The AI is set to American English spelling.
Finest product for Conferencing
- Screen Share
- Video Conferencing
- White Board annotation
- Chat
- Sometimes faced network issues
Get More Done with ZOOM!!
- Editing, trimming and downloading recordings is simple
- Popping out the chat, and screensharing just keep getting better.
- registration, reporting, transcript searchability - all very user friendly
- AI Companion and Summary are game changers!!
- You can't see participants when screensharing
- Anyone with the link should be able to start the meeting (like Teams)
- Copy Summary into a downloadable Word document.
Zoom helped us build our client base
- provise recordins
- provides surveys
- Manages registration
- Provides surveys for meetings
How Zoom has helped my day-to-day operations
- Screensharing with annotations
- Presenting
- Large meeting groups
- AI tool could be a little more fine tuned and generate summaries faster
- I don't enjoy closing extra browser tabs when opening meetings
Careless customer service
- Online meetings
- Outbound calls
- Inbound calls
- Online management interface is too complicated
- Difficult to understand customization features
- Careless tech support
- Careless billing support
- Careless sales managers
Nonetheless, Zoom has awful tech and billing support. Our invoices arrived with overage fees that aren't described. The billing support tickets are set to low priority, forcing us to pay the invoices before receiving a response. When responses are sent, they usually point to articles, instead of answering real questions. In the rare occasions somebody decides to answer, they put the blame on us, instead of explaining what the overages are. Reaching out to our sales manager is also useless.
Frustrated with Zoom
Zoom Review
Zoom Review
- the app
- screen sharing
- slide shows
- None
Zoom- Best Online Platform for Interactions
- Presentation mode
- Meetings
- Zoom call
- Quality of call when [number] of participants are more than 15+
- Feature of notes for all members
- Background noise filtration
Zoom met our needs during difficult times.
- Simplicity in administering meetings
- Stable platform whether using it on a PC or ipad or phone
- The ability to save meeting formats was helpful, We didnt have to re-do everything each time
- For me the sharing of a desktop for instructional purposes was more difficult than I expected.
- Zoom is not the low dollar application. They need to rethink their pricing sructure.
Zoom
We use zoom to host meetings with people outside of our organization that do not have teams.
We also use zoom to view meetings with outside parties.
Having the chat and breakout room features is a great option to add to zoom. It has been very helpful for us since Covid.
- Good quality AV
- Easy to use
- Stable platform
- Nice additional features.
- added adjustments for audio and video
It allows us to bring remote students or instructors into our classrooms. It gives us the means to host meetings with people all over the country.
It has definitely helped us with our training.
Zoom for Students, Employees, and All
- Team rooms
- Screen sharing
- Fun backgrounds
- Access needs to be granted each time for non-meeting owners
- Need to wait 10 min between creating new Zoom call links in the free version
Nothing better than having full, flexible and creative control over meeting rooms and digital signage!
- Exceptional customer service, account managers and ticket escalation.
- Flexible, evolving and simple Zoom Room deployment experience.
- Easy and effective digital signage solutions.
- A constant effort to improve and integrate new features into their Zoom clients.
- Digital Signage: Currently, one install = one signage. Bring on multiple screens and streams from a single host!
- Zoom Rooms: Your website and documentation only indicate the system/hardware requirements for Intel-based machines. Why doesn't AMD get any love?
- Zoom Rooms: The list of compatible/approved HDMI capture devices is out of date; at least 1/3 are discontinued, and there aren't any cost-neutral alternatives on that list when compared to the previous Logitech Capture and Magewell devices.
Use M.Teams if you can instead and save your money.
We had about 2 months where the passwords of our 2 regular Zoom rooms was mysteriously changing. After 6 weeks liaising with Zoom staff, which was an absolute headache, they are still unable to isolate or even understand the basics of the problem. Rather than taking the information I gave them and looking for the problem, each email Was like a fight with me trying to explain to them that I was not scheduling on Zoom I was merely using the same Zoom rooms for the last two years and I have not done anything.
So there I was using two Zoom rooms regularly for about two years and all of a sudden we hit a 1 month period where the password was just changing for no apparent reason. Would you believe I spent 6 weeks trying to get staff and 3 different staff members to understand this sentence! All of our attendees report intermittent problems with Zoom, especially when its update time, I look forward to changing Microsoft team seems to be the best alternative.
- Popular
- Can work in and outside China
- lack of staff
- staff cant problem solve or understand english
A brilliant video conferencing app
- Host Controls
- Video Quality
- Screen Sharing
- Security
- Audio quality
- Consumption of internet bandwidth
- It allows us to connect with each other and customers easily and quickly by simply sending a link.
- It is user-friendly.
- It has a lot of options when holding a meeting (breakout rooms, screen sharing, recording, etc.).
- It would be nice if the 40 minute time limit weren't an issue.
- The customer service hasn't always been great.
Seamless Connectivity For Video and Audio Sessions
- Better video quality.
- Virtual background.
- I can arrange a collective session with more [than] 5 people. By the way, I use it for counseling and group therapy sessions.
- So many controls, sometimes I get confused.
- Audio clarity.
- Copy-paste option to the customer's screen.
- Clarity with even less data bandwidth.
- Easy to use.
- Minimizing and maximizing the screen is a bit confusing
- At times, the meeting invites accepted in outlook does not show up in the zoom application.
- I would prefer if the app is always signed in,
A Great Solution, worth every penny
- Single Sign On - Intergation with our Active Directory
- Incredible video/audio quality
- Settings to limit abuse by participant
- Recording quality could be improved
- Auto-update could be improved. We had to manually update some clients from unsupported versions of the software