Zoom is an online meeting and video conferencing platform known for its webinar capabilities for live virtual events and broadcasting. It features HD video and audio, collaboration tools, chat functionality, and an enterprise cloud phone system. you try Zoom, you won't look backAt Northern Arizona Healthcare, we use Zoom daily for business and telehealth meetings. We also use Zoom for our Continuing Medical Education lectures. 5 years ago, we relied heavily on our Polycom video conference systems for site to site meetings. They worked great as long as you could make it to one of the specific locations in which the meeting was being held. For those that couldn't be present in person, they had to call in on the phone. Participating by phone was a less than optimal meeting experience, not only for the remote participants but also for the folks who were trying to understand said remote participants. In working to solve this problem, we came across Zoom at the InfoComm Convention in Las Vegas in 2014. Zoom provided an easy way for us to continue using our Polycom equipment and allow those remote participants to join from their own device as a full video participant. Not only that, we were able to replace WebEx with Zoom and we got a lot more bang for our buck.,Zoom meetings are easy to start and join. With some other web meeting platforms, it is difficult getting the software onto your computer. We've found that Zoom installs the first time you click on the meeting link with one-click ease. Recording your meetings in the Zoom Cloud is simple. Click record and then after your meeting is over, you get an email from Zoom with your recording link. Zoom is platform agnostic. It works with computers, laptops, mobile devices, Linux machines, and legacy video conference systems.,In our environment using Polycom systems, videos that are being shared don't come through really well on the Polycom systems. The audio is usually very fluid but the video will lag or stutter. Virtual backgrounds have a come a long way, but I recently saw a "blur background" feature on a competitors platform that looked quite good. It'd be great if Zoom could do something like that.,10,For the same cost that we were spending on WebEx, we were able to utilize our Polycom systems and allow 5x as many people to have Zoom accounts. On top of our Pro Zoom accounts, we have twice as many colleagues using the basic account for daily huddles and 1:1 training with other colleagues via screen sharing.,We do not use Zoom rooms.,Polycom RealPresence Group Series, Webex Meetings, Skype, BlueJeans, Vidyo, GlobalMed eNcounter and AvayaThe best video conferencing app I have seenZoom is used by our Sales, CS, and Executive teams to communicate with clients, vendor partners, and potential customers. We regularly need to do video conferencing where we can see faces, do screen shares, and record calls in a way that makes it easy to share the recording with others later.,I appreciate that you have many options for what is being shared and how the viewer experiences it when you do a screen share. The video recording quality is good, and allows us to essentially make a training or demo video in the process of doing a call. The scheduling Chrome extension makes it easy to turn a calendar event into a Zoom meeting.,On calls, audio quality can be bad, and we have spent time trying to fix it when time is short. It's rare, but it probably happens once a month. Occasionally I will join a Zoom event on my calendar and be added to a "room" where I am the only person. I'll then get an email from other attendees who say they are logged into the meeting and can't see/hear me. There are a lot of pop-ups that seem unnecessary when I just want to join and leave my calls smoothly.,8,Zoom has come out with new features that allow us to dump other programs and put more needed functionality in one place. Zoom allows us to juggle lots of quick meetings throughout the day with easy calendaring and entry into and exit from calls. Zoom screen-sharing is clean enough that we often hold meetings via Zoom with people in the same building rather than needing to gather.,We use Zoom Rooms for all-hands meetings, and to run webinars from static locations like conference rooms. I think there are easier to use programs out there for this functionality (i.e. more intuitive UI), but the fact that we already use Zoom and can have this tool through an existing product we use is great., and GoToMeetingConference Call Meetings Better With ZoomZoom is the primary online meeting software that we use. Zoom allows the organization to easily set up meetings where everyone can join with a simple link. The connection is mostly uninhibited, allowing for clear communication. It is easy to record, share screens, and do remote control access, which is very helpful when communicating with customers to debug issues.,Screen share. Audio. Remote control.,Meeting configurations can be different among meeting rooms. The leave meeting button could be more accessible. Computer audio doesn't seem to work.,9,Improved online meetings. Clear audio. It's simple to set up meetings. Less overhead.,Zoom Rooms works as intended. It allows for anyone to easily schedule and start a meeting with not a lot of overhead. After the company set up the Zoom Rooms, conference room meeting setup has become a lot simpler, especially if a remote connection is required. Zoom Rooms gives a very professional feel to it without having to hire out or pay for another service.,Cisco Webex CallingZOOMing Along With Video ConferencingWe use Zoom as our video conferencing platform internally and with clients. We previously used GoToMeeting, but found that Zoom was a superior experience and a better product. Over time we have been proven right, as the advancements and features in Zoom allow us to scale without changing the account type, and allows us to do more. The idea of face to face communication, on any device, is a big problem solved.,High quality video. Cloud storage of recordings. Google Calendar integration. HD video.,Less customer mail about things we already know. Better support for small business users. Email and chat isn't always the best route. Better multi-monitor support.,9,Zoom, when we use it, makes it easy to see everyone on a call. Zoom creates a great water cooler effect for stand ups. Zoom is a very useful tool for working with remote staff.,Zoom's technology supports collaboration in cross-functional team meetingsZoom is being used to host recurring meetings with global stakeholders in cross-functional teams. Meetings are focused on customer strategy and key initiatives for our business. The video and phone capabilities eliminate the struggles of a standard conference call.,Sharing one screen in presentation mode, while allowing you to reference other documents without being visible in the meeting One-click sign-in capabilities make joining meetings easy while travelling Recurring meetings are easy to schedule with Zoom membership plans,Zoom requires downloading the Zoom software, which takes a few minutes on the first meeting Plan options are somewhat confusing. I had to review multiple times before figuring out the bare minimum plan required to host a recurring meeting. Expensive when adding on items in addition to basic plan.,9,Improved communication on Zoom calls due to video capabilities Collaborative focus of teams in calls to see one document being presented and update instantly,No.,Webex MeetingsIt Works!Zoom is being used by several departments to facilitate international communication with partners across the globe.,Connect people with various levels of IT service to each other. Web-based information-sharing meetings. Share files and documents for presentation.,Some of the features block out screen space that could otherwise be used for presentation. Certain products, particularly with 3rd party sound/video peripherals, can be difficult to connect.,10,We've been better able to connect with our overseas research partners through Zoom. Planning has been enhanced.,GoToMeeting and SkypeZoom is the future!We use Zoom as a tool to communicate with our employees remotely, conduct training, and host Q&A sessions they may have. It enables people to connect remotely and not be confined to traveling to a specific location. The flexible to conduct business has been the key reason why we enjoy using it and the feedback has been very positive.,Flexibility to be used on any platform...Mac, PC, phone, or tablet. Ease of use and practically no software required. Option to connect via the web or phone or both.,Better integration with calendar apps More cloud storage Ability to set meeting expirations for records and live meetings.,10,Communication has increased between employees. Appreciation for the flexibility to conduct meetings. Usage and attendance at training has increased.,Unfortunately, we have not used the Zoom Rooms feature.,Google Hangouts,20000,2,Trainings Meetings Communication between employees,Record minutes of a meeting Offer offsite flex schedule No excuse not to join with both phone and internet options.,Interactions with customers Sharing best practices publicly Having an online conference,10,Google Hangouts, GoToMeeting, Skype for Business (formerly Lync)The best tool for work sessionsZoom is currently used by the entire organization. Everyone has a normal user, and there is a professional user in each area who is in charge of supporting the rest of his teammates as we have offices throughout Mexico. Zoom has helped us remove the distance barrier and have a clearer and more efficient communication between the different cities.,The recording function of the session is amazing. the sound and audio is spectacular. Very simple and intuitive to use.,The front-end: make it more beautiful, more visual. That allows you to dial from 2 or more locations in the same session. Improve audio quality in cloud recordings.,10,Collaboration has definitely improved. We have saved costs since telephone conferences are now videoconferences and this serves as a training platform for a new process or system. It helps us to physically know people who are in other cities and you know who you're trying to create an environment of more confidence.,I didn't have to use Zoom Rooms.,Google HangoutsZoom is a great platform for easily supporting remote employeesWe use Zoom to support our remote real estate agents who are physically located several hours from our office. By using Zoom, we are able to host new employee onboarding meetings, and to provide virtual training on a regular basis for them.,Zoom is very easy to use to set up one-on-one meetings. Zoom works well to provide training classes to multiple participants. The integration with Google Calendar is easy to use and powerful.,I wish the Pro plan had a little more than 1GB of cloud data without having to do the $40/mo add-on for more storage.,10,We have saved money by not having to make as many physical trips to meet with remote employees. We have been able to host additional virtual classes that we weren't previously able to.,No I haven't used Zoom Rooms.,Google HangoutsZoom reviewWe use Zoom as a communication tool in European Research Projects of 8 to 10 partners, totaling up to 30 people. Zoom allows us to hold our plenary meetings on a Monthly or bi-Monthly basis. Currently, only the Center for Research in Computing is using Zoom in their projects. Occasionally we use Zoom for other training or administrative sessions.,Interactive online sessions with screen-sharing. Good audio quality. Good recording quality. Cloud service recordings. Intuitive desktop and mobile interfaces.,Improvements in the mobile interface. Improvement in audio quality when video is turned on. Options for coupling meeting notifications with calendars (google, icloud, etc.).,9,Cost savings. Good quality online meetings. Provides recording of online meetings.,No, we don't use Zoom Rooms, so I can't say anything about this feature.,GoToMeeting and Cisco Webex CallingZoom is so much more intuitive than other meetings services I have used!With 40 stores and a team of employees around the country, Zoom has been an amazing tool in keeping our internal team here connected with constant face to face meetings. We're also able to use it for meetings with business partners and for hiring and training.,It's easy to connect! We have team members joining meetings via desktop computer, smartphone video, or just calling in, and they have all raved about how easy it easy to connect. It's so quick and painless to schedule a meeting! It takes me less than a minute, and I love all of the options available with a simple click as I'm setting it up. The visual presentation with several uses on-screen at once is perfect. It's easy to see and keep track of all meeting attendees.,I've been using Zoom for several months and don't have a single idea for improvement at this point.,10,Zoom allows us to conduct training that we used to do in person, saving us the cost of travel. Zoom allows us to better connect and roll out initiatives to a team of employees around the country. Zoom allows us to build better rapport with business partners around the country that we may not be able to see in person for months.,No,Webex MeetingsIn the world of ZoomIt is basically used by the entire company. Our company is 80% distributed, so Zoom and video conferencing are very essential. From Finance to Engineering, everyone utilizes Zoom.,Screen Share Integration with Google Apps Personal meeting ID Record meeting,Connectivity Audio and some preferences,9,None really,It is amazing. Sometimes the hardware has issues that caused us to restart it but the fix is usually a 2-minute fix and it is up and running again.,BlueJeansZoom is Zooming ahead of the competitionWe are using Zoom for weekly meetings by almost every department within our organization. We use to do screen sharing sessions when troubleshooting issues end users are having or when we are needing to touch base as a team.,Reliable Easy to use Integration with other systems,We occasionally run into issues scheduling meetings. The new look is causing us some headaches getting used to it.,9,Zoom is less expensive than competitors. Zoom tends to be more reliable with the limited bandwidth locations we have. It allows for greater collaboration when employees are spread out among multiple locations.,I am not sure if we use Zoom Rooms,Webex Meetings, GoToMeeting, Skype and BlueJeansNever miss a client meeting!We utilize Zoom in our Customer Success department to have clean communication with our clients. We have a high touch success model and Zoom helps us quickly and effectively conduct meetings with our clients. We can share our screen easily and share important information back and forth. It addresses the issue that our book of business is national and global and there are no barriers to us connecting with Zoom.,Screen sharing Conference calls Demos,Sometimes when you share a screen, the little bubble that shows you the guest list makes it hard to see what's on your screen.,10,We never miss a meeting or have issues connecting!,We do not use this feature.,GoToMeetingIT administrator's and end user's lives made EASY.Zoom has been an incredible tool which replaced Skype for business in my organization. It's being used by the whole organization. Being a cloud video conferencing tool, it solved many problems that we were facing while using Skype for Business a few years back. Quicker in implementation and peace of mind for the IT team.,Cloud Video conferencing solution avoids complex hardware appliances for hosting locally, hassle-free setup by IT team, less time to deploy. End to End encryption and less bandwidth consumption. HD video and voice features. Easy to use and does not need training for end users. All categories of people use it. Zoom conference rooms are great and easy to use. Very competitive pricing and has various price packages. Plugins for Mail clients, browsers, etc. are really great features. Joining by phone is greatest advantage. Recording the session and maintaining the recording over cloud is wonderful feature. Wonderful administrative console and controls offered.,Administrators should be able to specifically able to enable recording feature for individual user. At present enabling recording feature enables for all users. Creating different groups in corporate and Security rules to restrict communication among the groups is not available. Large group meetings have some restrictions on mute/unmute voice and video after the meeting starts. Using Mac for Zoom rooms can be expensive for some of small companies. Some of the zoom room multiple screen setups reflect differently at times while the changes are made while conferencing is ON. AD integration and avoiding non corporate workers to communicating with corporate workers. Data sharing restrictions outside corporate. In short there are many Security controls absent.,10,+ Collaboration has never been better since we switched to zoom. + Cost control is significant. -- Security controls are a challenge which I have mentioned in Cons. + Almost Zero tickets related any assistance for Zoom with Helpdesk.,Zoom Rooms are one of the best offerings for corporate. We have not trained or create a Zoom Room to help documentation. Users just started using on Day 1 without any questions. Sharing of screen, calendar integration of the Zoom Rooms, Interoperability with other platforms (Cisco/Polycom), Display options, Live check for any Jitters in the conference and participants, etc.,Adobe Connect, Polycom RealPresence Group Series, BlueJeans and Skype for Business (formerly Lync)Best video conferencing toolZoom is being used by our whole organization. We were able to consolidate all of our video conference services to Zoom. The #1 feature that our user's requested was recording and Zoom was able to address that.,Ease of use when scheduling Easy to join a meeting Easy to record a meeting,Cannot use dual iPads to display schedule in one room. Better security when it comes to outside users joining a meeting or viewing a recording. Would love to see Zoom work with Google Jamboard.,10,Cut annual cost of web conferencing Free digital signage Unlimited scheduling on Zoom Rooms,We have one Zoom Room for now. Our CEO loves Zoom and prefers it over other conferencing solution.,Webex Meetings, UberConference and DialpadReliable, must-have tool fostering amazing collaborationCurrently, everyone uses Zoom across my company. We use it to communicate easily across teams and locations. I work 50% remotely so Zoom is absolutely necessary to participate in HQ meetings. The connection is very reliable and I trust it with my meetings that span over 25 people for hours at a time.,Easy to initiate a meeting Reliable connection Easy to share my screen,Security/privacy Ability to stabilize connection when WiFi is poor,10,Saved costs by allowing people to work remote Making cross collaboration very easy Instant 1-1s without any set up work,We do not use Zoom rooms.,Google HangoutsClick and connect with ZoomReal estate is an ever-changing industry that requires cutting edge tools to help consumers understand the state of their market and the value of one of their greatest assets. Zoom helps me to connect & better show consumers and colleagues this information in real-time while recording the information for future use.,Allows for collaborative discussion. Works on multiple devices so you're not tied to the computer. Records in multiple formats (video, audio, and chat files) allowing for clear communication. Integrates with Gmail & Google Calendar to help keep your time managed.,The file-sharing feature only shares at that moment with whoever is online right then. I'd like files to share separately from chat and remain available throughout. The Emojis for applause, thumbs up, etc. should be integrated into chat, not in a separate area: participant.,10,No more long drives in heavy traffic! Zoom meetings are more convenient. The ability for my client to share their screen helps me to understand my client's needs better My time is valuable and now I can save time & money by meeting more often with less drive time, helping more people than if we met in person.,I don't use Zoom Rooms.,Webex Meetings, Adobe Connect and GoToMeetingZoom, a reason to not miss court.We use zoom in a mixed technology setting (Polycom, laptops, cell phones). We use it across our entire organization. It allows us to efficiently connect our proceedings with other parts of our govt to cut down on time spent and costs of transport.,The quality has been extraordinary. We used a competing solution before but it never quite met our expectations. The reliability of Zoom has been excellent. We have never experienced any downtown from the service. The user interface is simple making it easy for even our less experienced users to catch on and not feel intimidated.,The recent security issue with mac should have been handled before it was released to the public.,10,Reduced cost of transporting prisoners. Able to safely and efficiently conduct hearings. Permit families to adopt without having to have them travel from another state.,SkypeThe only option for enterprise communication and collaborationWorkfront uses Zoom Rooms, Meetings, Webinars and Phone across the entire organization. It streamlines our communication channels and processes through their approach to easy to use unified communication.,Zoom meetings are easily the most user friendly application we currently use. Zoom support is quick to respond and resolve all of my requests. Every Zoom support ticket has been one-touch. The administrative side of Zoom is centralized and simplified to a good balance. My admins love the straight forward approach to the admin portal and reporting.,Zoom is expanding aggressively which means there are some pain points around new features.,10,Zoom has reduce meeting times across the org as a result of implementing Zoom Rooms. We have been able to reduce the downtime for our communication and collaboration services by over 80% in the past 3 years. Our users have an easier time connecting with customers, which enables our business to thrive. Issues with communication/collaboration have gone down by 75%.,Zoom Rooms has been rolled out to all of our conference rooms with a meeting satisfaction rate consistently over 95%. The quality and consistency are the biggest features that improve the end-user experience and reduces the number of time technicians and admins spend on conferencing and collaboration technologies.,GoToMeeting and Jive Hosted VoIPZoom just WORKS!!!!!Zoom is being used by several departments by key employees responsible for outside communication with vendors and clients. Most of the time it is audio-only, but we have been using more and more of video and this helps us to look more personable.,Works the first time. Easy to use (limited training needed for my employees). Easy to Manage.,Better email visuals (When setting up a meeting in Outlook with Zoom, it's plain text and not attractive). Difference between creating a meeting right now vs a recurring meeting (I end up doing the wrong thing until I really look at the description).,10,It works when we expect it to! (We came from Skype Business, and it was a constant nightmare). Better communication between our remote employees and corporate office. Better face towards potential clients.,We plan to use it soon after I provide more training to the key users.,Skype for Business (formerly Lync)Zoom is a good option for college teaching and collaborationI use Zoom for teaching at the graduate level. Synchronous class sections help students connect to each other and instructor. Zoom has a lower learning curve than most Synchronous services at an affordable price. We use break-out rooms, polls, and other features. Students are mostly able to self-tea h on the technology.,Break-out rooms. Easy to use. Not resource intensive. Mobile app.,Service outages age not unusual. Recording to local device is not intuitive for re-sharing. It would be nice to record break-outs.,8,Improved collaboration. Ease of access. Low bandwidth.,Zoom. A reliable, time saving, meeting and webinar software.Zoom is used primarily by our Go-to-market team. Zoom is the primary meeting channel our sales team uses to conduct sales meetings, free trial trainings, and demos. Our marketing team uses zoom for customer content calls and to host webinars. Zoom provides our team and meeting guests a reliable and easy way to connect with each other remotely.,Zoom is reliable. You can always count on Zoom to work, whether you are on your phone or on a computer. Zoom allows you to auto-record or manually record meetings, making it easy for our team to soundbite and review information. Zoom business transcribes all cloud recorded meetings, saving our marketing team tons of time and money in repurposing quotes and recorded content from a conversation.,I wish Zoom had a Calendly integration, where you could share a calendar and have a meeting auto popup in Zoom. It's a one-stop-shop. Zoom's interface on the management side could be cleaner and easier to navigate within. There are a lot of features and selections, and it can be overwhelming sometimes to figure out the settings you prefer. Zoom could provide better training resources, besides one long document. They should diversify their training portfolio to video and short-clips.,10,Before Zoom we had, which was not the most reliable. Our team is able to rely 100% on Zoom, knowing that it is going to work and connect our team with others. This gives our go-to-market team peace of mind, and is one less thing we have to worry about. Before Zoom we used Rev to transcribe recordings which cost us money per recording. We upgraded our Zoom account to business, which includes unlimited free transcribing for all recorded meetings. This has saved us the money it cost to upgrade. Before Zoom we used Rev to transcribe recordings, which required extra steps and a longer period of time from recording to complete transcription. We upgraded our Zoom account to business, which includes unlimited free transcribing for all recorded meetings. This process saves us time getting recordings within an hour or two after a call and webinar.,Currently, our go-to-market team does not use Zoom Rooms. From my understanding, Zoom Rooms allows teams to wirelessly connect via video and audio through on-screen conferencing. It is a good tool for remote employees. Dyknow does not have remote workers, therefore we do not have a need to use Zoom Rooms when we meet., and Skype for Business (formerly Lync)Zoom is by far the best meeting tool availableZoom is now our online meeting tool for all clients calls. We use it across the organization. Zoom allows us to quickly and easily connect and present via audio and video with our clients regardless of where they are located globally and it never fails.,Installs quickly and easily: no one has ever told me they were unable to install Zoom to join a meeting with me, unlike every other meeting tool I've used. Audio and video quality is excellent. Allows anyone on the call to easily present and share their screen.,There's very little if anything missing from Zoom. I've never used a software program that was more reliable.,10,Zoom has given us the confidence to set meetings with our most valuable prospects without any fear of technical issues. Major time savings from not having to reset calls because someone can't join or get it installed on their computer.,I have not used Zoom rooms.,GoToMeeting,, Webex Meetings and HighfiveZoom is exactly what they say it is - Awesome!We converted from GoToMeeting to Zoom about a year ago. Instantly, the reliability was far better. While I'm personally not a fan of video conferencing, Zoom does it very well and even has a number of very nice features like backgrounds and automatic recording of a meeting either to their cloud or to a local server. But where Zoom is really shining for us is in phone service. Our staff is geographically distributed all over the United States and we've never had a phone system that will allow us all to transfer calls and all call out on a common number. Zoom Phone allows us to do this, plus - again - a number of great features like call recording, call routing, and logging. My only complaint is that I wish I would have had some money to invest in their IPO. Their stock has been performing amazingly well, just like their service!,Video conferencing. Phone service. Customer service.,The phone service is still maturing. There is room for growth there.,10,After 25 years in business, we now have phone service. That's a positive in our book. We can transfer calls, and have a human receptionist transfer to any member of my team no matter where they are. Video conferencing is now something we do every day. It's brought us closer to our customers, and closer to each other.,GoToMeeting,11,1,Phone Conferencing Chat,We do a lot more conferencing now. The ability to have a single app that controls chat, video, and audio conferencing is amazing.,10,No,10,Yes,Literally, every single time we've contacted them the support was exceptional. Real people providing real answers and real help. Can't ask for more. I hope they never lose this edge as it's a level of service that is rare these days.,The web portal is thoughtfully designed and easy to navigate. The desktop app is also thoughtfully designed and easy to navigate between chat, phone, and conference.,Setting up call routing isn't particularly difficult but it's detailed.,Yes,10
Windows, Linux, Mac
877 Ratings
Score 8.8 out of 101
<a href='' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>TRScore

Zoom Reviews

<a href='' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
877 Ratings
<a href='' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.8 out of 101

Do you work for this company? Manage this listing

TrustRadius Top Rated for 2019
Show Filters 
Hide Filters 
Showing 323 of 878 Zoom ratings and reviews.
Clear all filters
Overall Rating
Reviewer's Company Size
Last Updated
By Topic
Job Type

Reviews (1-25 of 323)

Do you use this product? Write a Review
Mike Mills profile photo
July 31, 2019

Once you try Zoom, you won't look back

Score 10 out of 10
Vetted Review
Verified User
Review Source

Alternatives Considered

Zoom is easy to use and manage, the price is right and the quality is great. Working with their support team when needed is great and we get answers and solutions.
Read Mike Mills's full review
Mike Hilverda profile photo
August 11, 2019

The best video conferencing app I have seen

Score 8 out of 10
Vetted Review
Verified User
Review Source

Alternatives Considered

I was fairly satisfied with these other solutions when we had them, but after using Zoom for a few months I much prefer it. The video quality with Zoom makes it easy to see faces and converse face to face rather than just with audio. Zoom also has better settings and customizations than other apps, so each person within the account can set things to their liking.
Read Mike Hilverda's full review
Kaleb-John Loo profile photo
August 11, 2019

Conference Call Meetings Better With Zoom

Score 9 out of 10
Vetted Review
Verified User
Review Source

Alternatives Considered

Zoom seems to have better call quality than WebEx. It also has a much better user interface that clearly defines the different actions one might use during a meeting. Zoom is also easier to understand when it comes to meeting rooms, as joining a Zoom meeting takes less time and fewer clicks.
Read Kaleb-John Loo's full review
Emil Slusanschi profile photo
July 31, 2019

Zoom review

Score 9 out of 10
Vetted Review
Verified User
Review Source

Alternatives Considered

Zoom has most of the features that GoToMeeting and Webex have, at a significantly better price. The quality is good. It would be extremely beneficial if Zoom were to keep its prices down. Otherwise, we would certainly use more convenient alternatives on the market. To date, the features and price/quality range that Zoom offers are satisfactory.
Read Emil Slusanschi's full review
Garrett Sheehan profile photo
July 31, 2019

Zoom is so much more intuitive than other meetings services I have used!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Alternatives Considered

After using WebEx for years, we have loved the switch to Zoom. The customer service is so awesome and friendly, a huge improvement from WebEx. It's so much easier for users to connect to a meeting from various devices without a login needed, which is key with the many meeting attendees we have. And we prefer Zoom's interface with viewing all of our users so easily and clearly.
Read Garrett Sheehan's full review
Andrew Tatis profile photo
July 31, 2019

Reliable, must-have tool fostering amazing collaboration

Score 10 out of 10
Vetted Review
Verified User
Review Source

Alternatives Considered

Google Hangouts is more easily integrated into Gmail, but I have found that the quality with Zoom is much better. However, I have noticed times when bandwidth requirements seem lower with Google Hangouts - making it my go-to when I am somewhere with an unreliable connection. I also think Google Hangouts makes it harder to share exactly what you want.
Read Andrew Tatis's full review
James Sennett profile photo
July 31, 2019

The only option for enterprise communication and collaboration

Score 10 out of 10
Vetted Review
Verified User
Review Source

Alternatives Considered

Zoom has blown our previous Voice & Meeting vendors away in cost, quality, and consistency. The cost was a major factor that allowed us to take a risk on a newer service, but the quality of the voice and video across all zoom products paired with the outstanding communication from both Support and Sales has kept Workfront as satisfied customers. Year over year we have increased our investment into Zoom product and are met with consistent value.
Read James Sennett's full review
Savannah Ehrlich profile photo
July 31, 2019

Zoom just WORKS!!!!!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Alternatives Considered

Zoom just WORKS. For big events, we would have to test Skype the day before. However, after all the headache of setting up certain speakers, webcams, and microphones, the next day it would STILL NOT WORK. This was without touching the laptop! However, with zoom, on the first setup and in little time, we had the same setup working flawlessly.
Read Savannah Ehrlich's full review
Rachel Green profile photo
July 26, 2019

Zoom. A reliable, time saving, meeting and webinar software.

Score 10 out of 10
Vetted Review
Verified User
Review Source

Alternatives Considered is not the most reliable tool. It would break on us before and during meetings. Our go-to-market team has had no issues with Zoom's reliability. Our office also has Skype for Business for our phone line, and can be used for video meetings. We use Skype for Business internally for chatting along with Slack, but Zoom is used for all external and presentation meetings.
Read Rachel Green's full review
Josh Soucy profile photo
July 09, 2019

Zoom is by far the best meeting tool available

Score 10 out of 10
Vetted Review
Verified User
Review Source

Alternatives Considered

Zoom is far and away the most reliable of any meeting tool I have used. It loads quickly, no one ever unexpectedly drops off the call, and there are never audio issues, unlike every other tool I have used.
Read Josh Soucy's full review

Feature Scorecard Summary

High quality audio (349)
High quality video (348)
Low bandwidth requirements (297)
Desktop sharing (343)
Whiteboards (205)
Calendar integration (296)
Meeting initiation (337)
Integrates with social media (120)
Record meetings / events (319)
Slideshows (209)
Live chat (294)
Audience polling (155)
Q&A (184)
User authentication (218)
Participant roles & permissions (255)
Confidential attendee list (171)

About Zoom

Zoom is a popular online meeting and video conferencing platform known for its webinar capabilities for live virtual events and broadcasting. It features HD video and audio, collaboration tools, chat functionality, and an enterprise cloud phone system.

In addition to the above features, Zoom also offers:

Zoom Rooms
Zoom offers hardware and software bundles for businesses looking to streamline their web conferencing services.

Zoom Phone
With Zoom Phone, users can bundle their voice, video, voicemail, messaging, meetings, and conferencing through one application. It can carry out calls over cellular voice, cellular data, or WiFi connections and is supported on Windows, MacOS, iOS, and Android devices.

Zoom offers a free, Basic version that supports online meetings up to 100 participants and offers the basic tools users need to run online audio and video conferences. Its next level of offerings are its Pro offering that is $14.99/mo/host and its Business offering that is $19.99/mo/host. Both of these offerings include the same features as the Basic option but add on more features such as increased meeting duration (24 hours), reporting tools, and admin dashboards.

Zoom also supports an Enterprise level offering at $19.99/mo/host, but requires businesses have a minimum of 50 hosts/users. Its key features are support for up to 1,000 participants, unlimited cloud storage, a dedicated customer success manager, and executive business reviews.

Zoom Features

Performance & Compatibility of Online Events Software Features
Has featureHigh quality audio
Has featureHigh quality video
Has featureLow bandwidth requirements
Has featureChrome compatible
Has featureFirefox compatible
Has featureSafari compatible
Has featureIE compatible
Has featureAvailable for Linux
Has featureAvailable for OS X
Has featureAvailable for Windows
Does not have featureMobile support
Screen Sharing Features
Has featureDesktop sharing
Has featureDocument/File sharing
Has featureApplication sharing
Has featureWhiteboards
Online Meetings / Events Features
Has featureScheduling
Has featureCalendar integration
Has featureMeeting initiation
Has featureEnd meetings
Has featureIntegrates with social media
Has featureRecord meetings / events
Has featureDial-in attendance
Has featureOnline attendance
Has featureMute
Has featureSlideshows
Has featureMedia
Has featureInternational calling
Has featureMultiple webcam streams
Online Events Collaboration Features
Has featureLive chat
Has featureAudience polling
Has featureQ&A
Has featureMeeting space storage
Has featureAnnotation
Has featureRemote support features
Online Events Security Features
Has featureUser authentication
Has featureParticipant roles & permissions
Has featureParticipant list
Has featureConfidential attendee list
Has featureSecure file sharing
Additional Features
Has featureMobile Screen Sharing
Has featureVideo Breakout Rooms
Has featureScreen share video with audio

Zoom Video

Zoom Product Overview Video -- Zoom is revolutionizing the ways teams collaborate. Whether you're connecting multiple conference rooms or adding remote attendees. Meeting face-to-face is as simple as a single touch.

Zoom Integrations

Slack,, Marketo, Google Drive, Box, Dropbox, Pardot, Zapier, Skype for Business (formerly Lync), Microsoft One Drive, Microsoft Outlook, Google Calendar, Google Chrome, Mozilla Firefox, LTI Canvas, LTI Blackboard, LTI Moodle, LTI Desire2Learn, Kubi

Zoom Competitors


Does not have featureFree Trial Available?No
Has featureFree or Freemium Version Available?Yes
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?No
On-premise EditionPricing DetailsTerms
Virtual H.323/SIP Room Connector49/month
SaaS EditionPricing DetailsTerms
Zoom Room Conference Room49/month

Zoom Support Options

 Free VersionPaid Version
Live Chat
Social Media
Video Tutorials / Webinar

Zoom Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Linux, Mac
Mobile Application:Apple iOS, Android, Blackberry, Mobile Web
Supported Countries:North America, South America, Europe, Africa, Asia, Australia
Supported Languages: English