Zoom

Zoom

Customer Verified
Top Rated
About TrustRadius Scoring
Score 8.4 out of 100
Top Rated
Zoom

Overview

What is Zoom?

Zoom is a unified communications platform primarily known for its use as a web conferencing tool. It features HD video and audio, collaboration tools, chat functionality, and an enterprise cloud phone system.
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Recent Reviews

Zoom is still the best

10 out of 10
November 24, 2022
Zoom has changed the landscape of our work in America and in my own organization. We used Zoom before the pandemic and it was a great way …
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Zoom

10 out of 10
September 22, 2022
I use Zoom for International webinars for my organization. Zoom has made business webinars and meetings effective and useful. It is highly …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 9 features
  • Desktop sharing (689)
    8.8
    88%
  • Meeting initiation (676)
    8.5
    85%
  • High quality video (696)
    8.5
    85%
  • High quality audio (694)
    8.4
    84%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

18 videos

Zoom: How Video Conferencing Let a Music Producer Stay on Beat
04:15
Information Services Managers uses Zoom Exclusively: User Review
01:21
User Review: Zoom Resolves the Struggles of Planning Meetings as Communication Goes Virtual
03:46
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Pricing

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Add-On Zoom Translated Captions

$5

Cloud
per month per license

Add-On - Zoom Whiteboard

$24.90

Cloud
per year

Pro

$149.90

Cloud
per year per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://zoom.us/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Product Demos

Zoom: More than Meetings
01:01
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Features Scorecard

Performance & Compatibility of Online Events Software

8.1
81%

Screen Sharing

8.3
83%

Online Meetings / Events

8.3
83%

Online Events Collaboration

8.3
83%

Online Events Security

8.2
82%
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Product Details

What is Zoom?

Zoom One brings together team chat, phone, whiteboard, and meetings in one offering. Purpose-built to work together, Zoom One provides simplified management and delivers communications flexibility to power modern workforces.

-- Zoom Meetings
–– Zoom Team Chat
-- Zoom Phone
-- Zoom Whiteboard

Zoom Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts
  • Supported: Business SMS/External Messaging
  • Supported: Voicemail Transcription

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Performance & Compatibility of Online Events Software Features

  • Supported: High quality audio
  • Supported: High quality video

Online Meetings / Events Features

  • Supported: Scheduling
  • Supported: Calendar integration
  • Supported: Meeting initiation
  • Supported: Record meetings / events

Screen Sharing Features

  • Supported: Desktop sharing

Online Events Collaboration Features

  • Supported: Live chat

Online Events Security Features

  • Supported: User authentication
  • Supported: Participant roles & permissions

Unified Communications Platform and Collaboration Features

  • Supported: Centralized communications management
  • Supported: Team messaging
  • Supported: Team document sharing
  • Supported: Call and meeting analytics

Zoom Video

Zoom: More than Meetings

Zoom Integrations

Zoom Competitors

Zoom Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Blackberry, Mobile Web
Supported CountriesNorth America, South America, Europe, Africa, Asia, Australia
Supported LanguagesEnglish

Frequently Asked Questions

Zoom is a unified communications platform primarily known for its use as a web conferencing tool. It features HD video and audio, collaboration tools, chat functionality, and an enterprise cloud phone system.

Webex Meetings, GoTo Meeting, and BlueJeans Meetings are common alternatives for Zoom.

Reviewers rate Desktop sharing highest, with a score of 8.8.

The most common users of Zoom are from Mid-sized Companies (51-1,000 employees) and the Information Technology & Services industry.
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Comparisons

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Reviews

(1-25 of 610)
Companies can't remove reviews or game the system. Here's why
November 23, 2022

All I do is Zoom

Jennifer K. Zimmons, Ph.D. | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
I like Zoom best. Build for Teams is okay because you can make a call or video call importune but the person you are reaching out to needs to be online and have the program open. I feel that Built for Teams "takes you off the grid". Skype does not have the built-in scheduling feature as Zoom does.
Nikhil Kumar Nigam | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Other two are having a little complicated user interface with respect to Zoom. You need to setup the meetings and also while you are in the meetings it is a little tedious process to customize while on the go. Skype is also somewhat orthodox and does not provides new features as compared to Microsoft team or Zoom and Microsoft Team is no doubt a highly secured platform bur most preferred in Education or Government organizations.
Score 8 out of 10
Vetted Review
Verified User
The main core reason why we are still choosing Zoom its because of the large-list feature. With Google Meet we have the limitation of potential attendees to the meeting, that results in a big issue for meetings where we need to involve large portions or the whole company.
Marcellous Wright, PMP® | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Zoom is much better than using a source such as Vonage for business meeting solutions. The main reason would be Vonage has limits and can't always function properly when using a government computer. In those situations, one would need to use a mobile device. When it comes to Zoom, you can use it on any device with fewer problems and issues.
Ben Polen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use Zoom for the specific use cases mentioned because it seems to be the best tool for those use cases. Other tools are in use for other use cases in our enterprise, as well as because of the pricing structure for the tool.
September 22, 2022

Zoom

Naveed Anjum | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Microsoft Teams is a good software when we talk about Class room management, assignments or education managements and I like its most of the features but the problem is, it is not as user familiar as Zoom. I am discussing about video and audio meetings and screen sharing. Zoom software is more user familiar comparatively.
Richard Davies | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Skype for Business had reliability issues and we often experienced poor quality audio and/or video. For a while, we tried using it with a large number of participants (50+) and encountered some bandwidth/quality issues. We haven't had any of these issues with Zoom.
Tara Brueske | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
I don't like social media for recording pieces of training because they don't have a good share feature. Zoom is superior in the ways you can share your screen, video, and your phone. Plus being able to have filters and backgrounds makes things look more professional. I would choose Zoom again and again for all the ways that you can share your screen.
Score 10 out of 10
Vetted Review
Verified User
Honestly not sure why someone would choose one over the other. I was told by my company that all client meetings need to be done on Zoom. They said internal can be conducted on Google Meet. All 3 applications are extremely similar.
June 24, 2022

See, share, record

Swagata Bhattacharyya | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Skype is good for quick messaging and calls but it does not have the screen recording feature. Also it needs a higher internet bandwidth. For more than 2-3 participants it does not work too well. Call drops/disconnects in Skype are more frequent in Skype as compared to Zoom if the internet connectivity is not good.
Score 9 out of 10
Vetted Review
Verified User
Zoom is user friendly and offers more features like video recording compared to teams. Teams require the end user to have a office 365 account, whereas Zoom allows users to attend calls using their desktop plugin and doesn't really require app installation.
Bobby Apodaca | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Zoom is a much more user-friendly product than others we have used in the past. The user experience with Zoom was much better than our previous screen sharing, audio conferencing, and video conferencing products. Zoom is a very common tool that is also used by many of our vendors, partners, and clients.
Dustin Hovey | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Zoom has higher quality video streams than the competition and provides the ability to record meetings; however, Google Hangouts is more user-friendly and takes little to no training to be able to utilize all of its features (although there are fewer bells and whistles). GoToMeeting is the name most people know about, it's easy to use, but the UI and feature set feels very dated.
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