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Zoom

Zoom

Overview

What is Zoom?

Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone,…

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Recent Reviews

Zoom does the job

10 out of 10
April 08, 2024
Incentivized
I use Zoom to hold meetings when we can't be together because of distance or disease. I started using it to teach remotely, and was very …
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Zoom Review

1 out of 10
January 19, 2024
Incentivized
In my experience, it uses too much RAM, so if you have less than 16GB RAM, your computer will freeze when using Zoom. The desktop Zoom …
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How Zoom Differs From Its Competitors

Zoom Rooms

No, we do not use Zoom Rooms, although I have looked into it. Currently, I have configured my own version, with Zoom installed on a laptop, which is connected to remote microphones, cameras, and a large television.
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Zoom Rooms

Yes, we use Zoom Rooms. Each coach in our company has a room, and we use this for meetings. We also use Rooms for team meetings, as well as company meetings, and they are utilized when a coach hosts a class. These rooms are also used to record various training modules and classes.
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Zoom Rooms

I exclusively use Zoom Rooms. I'm not sure I leverage any significant capabilities of it, but all of my meetings are "in my personal room." The basic web-conferencing functionalities are sufficient for me, but the quality is unmatched!
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Zoom Rooms

We have a few Zoom Rooms just starting to deploy, and so far they have been well received. How to initiate the call or record it to your account has taken some exploration because Zoom considers the room to be a user itself, so there has been a lot of work to maintain ownership of recordings …
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Zoom Rooms

Zoom Rooms has been a flawless experience. Our team likes this feature and tries to use it as much as possible. Our level of satisfaction is as high as the product itself. We just haven't had any issues with it and can count on the platform working when we need it to be working.
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Zoom Rooms

It is very useful. There is an initial learning curve in assigning rooms to individuals, but beyond that, it is very helpful. When you are in a room, it's hard to inform the host of anything or ask question while in that room.
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Zoom Rooms

Zoom Rooms are great! The consistency and reliability of the rooms remain at the highest level. The consistent and reliability of the spaces is what makes the experience great.

Although the set up requires some expensive components, once the rooms are set up, everything pretty much is …
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Zoom Rooms

We use Zoom to join meetings with different vendors. It seems working well and didn't feel a significant difference comparing with Webex meetings.
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Zoom Rooms

We use Zoom Rooms for all-hands meetings, and to run webinars from static locations like conference rooms. I think there are easier to use programs out there for this functionality (i.e. more intuitive UI), but the fact that we already use Zoom and can have this tool through an existing product we …
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Zoom Rooms

Zoom Rooms works as intended. It allows for anyone to easily schedule and start a meeting with not a lot of overhead. After the company set up the Zoom Rooms, conference room meeting setup has become a lot simpler, especially if a remote connection is required. Zoom Rooms gives a very professional …
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Zoom Rooms

Yes we do! We've just implemented our second Zoom Room with many more to come. They are super easy to use and require no user education. The configurations and equipment are robust and can be locked to to prevent accidentally meddling. With the equipment we are using the audio and video quality is …
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Zoom Rooms

Yes we do. We have 5 Zoom rooms setup in the USA location. They are effective too with the integration of various IO devices. it helps to cater the larger audience with the single screen, Audio input and output devices.
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Zoom Rooms

I was part of a Zoom meeting that used Rooms once. As a participant, it was confusing and clunky. It took us too much time to setup and figure out how to leave the main meeting to get into the room, get back into the main meeting, etc.
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Zoom Rooms

Yes. Zoom Rooms is fabulous for hosting small group breakouts within larger meetings. This allows for more inclusive participation in the development of ideas and projects.
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Zoom Rooms

I am not sure what Zoom Rooms is. If it is the Zoom meeting we are using, then the main issue for Zoom right now is the internet issue.
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Zoom Rooms

I have used Zoom Rooms in the past though I have found it a bit clunky and intrusive when asking people to come back to the main room.
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 25 features
  • Desktop sharing (702)
    8.1
    81%
  • Meeting initiation (690)
    7.9
    79%
  • High quality audio (707)
    7.7
    77%
  • High quality video (709)
    7.6
    76%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

18 videos

View Playlist
Zoom: How Video Conferencing Let a Music Producer Stay on Beat
04:15
Information Services Managers uses Zoom Exclusively: User Review
01:21
User Review: Zoom Resolves the Struggles of Planning Meetings as Communication Goes Virtual
03:46
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Pricing

View all pricing

Add-On Zoom Translated Captions

$5

Cloud
per month per license

Add-On - Zoom Whiteboard

$24.90

Cloud
per year

Pro

$149.90

Cloud
per year per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://zoom.us/pricing/?utm_source=Tru…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

7.2
Avg 8.1

Screen Sharing

Features related to remote screen sharing capabilities.

7.5
Avg 8.0

Online Meetings / Events

Features related to hosting and attending meetings and events online.

7.5
Avg 7.9

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

7.3
Avg 7.7

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

7.2
Avg 7.5

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

6.2
Avg 8.2

Call Management

Customized phone system settings

7.1
Avg 8.2

Mobile apps

Apps are compatible with mobile devices.

7.7
Avg 8.6

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

6
Avg 7.5
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Product Details

What is Zoom?

Zoom is a collaboration platform designed to make connecting easier, more immersive, and more dynamic for businesses and individuals. Zoom technology facilitates modern collaboration through solutions like Team Chat, Phone, Meetings, omnichannel cloud Contact Center, AI Companion, and Whiteboard.

Zoom Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts
  • Supported: Business SMS/External Messaging
  • Supported: Voicemail Transcription

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Performance & Compatibility of Online Events Software Features

  • Supported: High quality audio
  • Supported: High quality video

Online Meetings / Events Features

  • Supported: Scheduling
  • Supported: Calendar integration
  • Supported: Meeting initiation
  • Supported: Record meetings / events

Screen Sharing Features

  • Supported: Desktop sharing

Online Events Collaboration Features

  • Supported: Live chat

Online Events Security Features

  • Supported: User authentication
  • Supported: Participant roles & permissions

Unified Communications Platform and Collaboration Features

  • Supported: Centralized communications management
  • Supported: Team messaging
  • Supported: Team document sharing
  • Supported: Call and meeting analytics

Zoom Videos

Zoom Workplace is an AI-powered collaboration platform.
Zoom is the official unified communications platform for MLB™, powering their Replay Operations Center, MLB.tv™ fan experience, and even the MLB Draft™ with Zoom Meetings, Zoom Phone and Zoom Contact Center.

Zoom Integrations

Zoom Competitors

Zoom Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Blackberry, Mobile Web
Supported CountriesNorth America, South America, Europe, Africa, Asia, Australia
Supported LanguagesEnglish

Zoom Downloadables

Frequently Asked Questions

Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone, Meetings, omnichannel cloud Contact Center, smart recordings, and Whiteboard.

Webex Meetings, GoTo Meeting, and Microsoft Teams are common alternatives for Zoom.

Reviewers rate Call recording and Mobile app for iOS highest, with a score of 8.3.

The most common users of Zoom are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(5191)

Attribute Ratings

Reviews

(126-150 of 623)
Companies can't remove reviews or game the system. Here's why
November 26, 2019

We just implemented Zoom and our team loves that it's our Go-To

Ann M. Frank | TrustRadius Reviewer
Ann M. Frank
Digital Asset Management and Licensing Resource
BVK (Marketing and Advertising, 201-500 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Alternatives Considered

We find Skype to be more effective internationally especially in India for some reason.

Zoom has had better connectivity than GoToMeeting with similar options.

November 13, 2019

Zoom breaks down the barrier of technology in classrooms!

CG
Christine Gonnella
Instructional Designer
Mayville State University (Higher Education, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Alternatives Considered
We selected Zoom over two other FREE products because of its reliability and rich features (breakout rooms). Blackboard Collaborate has not been reliable for us, though other institutions in the university system have no issues with it and love it. Skype is moving to Teams which makes it far less accessible and YuJa video conference is terrible. Zoom just works.
November 11, 2019

Best-in-breed videoconferencing solution that is robust and scalable

Dmitry Pashkevich | TrustRadius Reviewer
Dmitry Pashkevich
Senior Fullstack Engineer
Calendly (Computer Software, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Alternatives Considered
  1. Google Meet (or Hangouts) imposes a limit of 25 participants per video call and we started hitting it as the company grew.
  2. Google Meet started crashing unexpectedly during the conference, especially when someone starts sharing their screen.
  3. Google Meet has inferior audio/video quality and higher bandwidth restrictions don't handle calls with a large number of participants (e.g. > 10) as well as Zoom.
  4. That said, you get Google Meet for no extra cost with your Google Business subscription.
November 05, 2019

Zoom has quickly become my new favorite for audio/video calls

Verified User
Team Lead in Other
Marketing and Advertising Company, 501-1000 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Alternatives Considered
I actually prefer Zoom over Hangouts. I've noticed that the audio and video quality when using Zoom is better and there are a lot less calls/meetings that are dropped due to a change in bandwidth. I also feel like screen sharing/file sharing is a lot easier in Zoom than it is in Google Hangouts.
November 01, 2019

A robust and simple meeting tool!

Verified User
Manager in Marketing
Electrical/Electronic Manufacturing Company, 501-1000 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Alternatives Considered
Zoom is an overall simpler and cost-efficient platform. It has managed to make a mark among its competitors. I was recommended by a friend to use the Zoom platform and since then, it has been a part of our meetings.
October 30, 2019

Zoom your way to efficiency!

Verified User
Employee in Information Technology
Government Administration Company, 501-1000 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Alternatives Considered
Skype for Business will not work for video conferencing outside of our network so we can only video conference internally. Their chat feature is way better as well. You can save your chats and search them as well. You can also record meetings and it automatically takes notes from the meeting that you can save.
October 30, 2019

Zoom Meetings

Marguerite Cogliano | TrustRadius Reviewer
Marguerite Cogliano
Product Development Manager
Granite Telecommunications (Telecommunications, 1001-5000 employees)
Score 10 out of 10
Vetted Review
ResellerIncentivized
Alternatives Considered
Zoom's ease of use is unbeatable. We enjoy how easy it is to implement and the great feedback we get from customers and internal employees. We are very happy with our choice and enjoy that Zoom is a Metaswitch partner.
October 24, 2019

Undoubtedly best video conferencing software

ANIKA SINGH | TrustRadius Reviewer
ANIKA SINGH
Senior Consultant
Infosys (Information Technology and Services, 201-500 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Alternatives Considered
I selected zoom app because it is a power pack of all the features inbuilt in it. Without any second thought it is the only software used worldwide for meeting and video conferencing. All the data are safe and secure. Users can make multiple calls at the same time with amazing content sharing. Zoom also offers several plans to accommodate business of all sizes with added features.
October 24, 2019

We love Zoom, you will too!

Verified User
Administrator in Other
Information Technology and Services Company, 1001-5000 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Alternatives Considered
I did not list all of the software we have tried here, but we have literally tried and used everything, nothing works as seamlessly and easily as Zoom.
October 22, 2019

Come on and ZOOM!

Verified User
General Manager in Quality Assurance
Marketing and Advertising Company, 11-50 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Alternatives Considered
It’s easier to use than free conference call in the sense alerting coworkers of a meeting that they will be attending through Zoom. The quality of the call is also much higher with Zoom, both audio, video, and screen sharing abilities seem to function better as a whole. We often use screen sharing and there is less need for zooming in from both parties.
October 22, 2019

Great tool for organizations with large meetings!

Verified User
Team Lead in Engineering
Computer Software Company, 51-200 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Alternatives Considered
As mentioned before, I do sometimes use Hangouts instead of Zoom because it cuts out a little bit of time when I just need a meeting for a small number of participants (fewer steps, no need to auth again for Hangouts since I'm a Google cal user). However, Hangouts crashes far more often Zoom and video quality just never seems as good. So, I think Zoom is usually superior. GoToMeeting can't hold a candle to Zoom. I try to avoid getting on a GTM meeting whenever I can. It just feels outdated and behind the game.
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