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Zoom

Zoom

Overview

What is Zoom?

Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone,…

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Recent Reviews

Zoom Review

1 out of 10
January 19, 2024
Incentivized
In my experience, it uses too much RAM, so if you have less than 16GB RAM, your computer will freeze when using Zoom. The desktop Zoom …
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Zoom

9 out of 10
December 11, 2023
We use zoom for a good portion of our meetings.
We use zoom to host meetings with people outside of our organization that do not have …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 25 features
  • Desktop sharing (697)
    8.1
    81%
  • Meeting initiation (685)
    7.9
    79%
  • High quality audio (704)
    7.7
    77%
  • High quality video (706)
    7.6
    76%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

18 videos

Zoom: How Video Conferencing Let a Music Producer Stay on Beat
04:15
Information Services Managers uses Zoom Exclusively: User Review
01:21
User Review: Zoom Resolves the Struggles of Planning Meetings as Communication Goes Virtual
03:46
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Pricing

View all pricing

Add-On Zoom Translated Captions

$5

Cloud
per month per license

Add-On - Zoom Whiteboard

$24.90

Cloud
per year

Pro

$149.90

Cloud
per year per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://zoom.us/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

7.2
Avg 8.1

Screen Sharing

Features related to remote screen sharing capabilities.

7.6
Avg 8.0

Online Meetings / Events

Features related to hosting and attending meetings and events online.

7.5
Avg 8.0

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

7.3
Avg 7.7

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

7.1
Avg 7.5

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

5.3
Avg 8.1

Call Management

Customized phone system settings

6.7
Avg 8.2

Mobile apps

Apps are compatible with mobile devices.

7.4
Avg 8.6

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

5.5
Avg 7.4
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Product Details

What is Zoom?

Zoom One brings together team chat, phone, whiteboard, and meetings in one offering. Purpose-built to work together, Zoom One provides simplified management and delivers communications flexibility to power modern workforces.

-- Zoom Meetings
–– Zoom Team Chat
-- Zoom Phone
-- Zoom Whiteboard

Zoom Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts
  • Supported: Business SMS/External Messaging
  • Supported: Voicemail Transcription

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Performance & Compatibility of Online Events Software Features

  • Supported: High quality audio
  • Supported: High quality video

Online Meetings / Events Features

  • Supported: Scheduling
  • Supported: Calendar integration
  • Supported: Meeting initiation
  • Supported: Record meetings / events

Screen Sharing Features

  • Supported: Desktop sharing

Online Events Collaboration Features

  • Supported: Live chat

Online Events Security Features

  • Supported: User authentication
  • Supported: Participant roles & permissions

Unified Communications Platform and Collaboration Features

  • Supported: Centralized communications management
  • Supported: Team messaging
  • Supported: Team document sharing
  • Supported: Call and meeting analytics

Zoom Video

With Team Chat, Phone, and AI Companion, Zoom is a platform for work communication. Zoom can be used to share calendar availability, connect with a team, andn access a work phone on any device.

Zoom Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Blackberry, Mobile Web
Supported CountriesNorth America, South America, Europe, Africa, Asia, Australia
Supported LanguagesEnglish

Frequently Asked Questions

Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone, Meetings, omnichannel cloud Contact Center, smart recordings, and Whiteboard.

Webex Meetings, GoTo Meeting, and Microsoft Teams are common alternatives for Zoom.

Reviewers rate Desktop sharing and Call recording highest, with a score of 8.1.

The most common users of Zoom are from Mid-sized Companies (51-1,000 employees).
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Comparisons

View all alternatives
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Reviews and Ratings

(5190)

Attribute Ratings

Reviews

(501-525 of 617)
Companies can't remove reviews or game the system. Here's why
Greg Larsen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
At Lingotek, we have used Join.me/LogMeIn and Go To Meeting in the past. Zoom has provided us with better audio and video quality than either of those two products. It is easier to create meetings on the fly in Zoom and we have better customer feedback while using Zoom than we did with either previous software as well. Overall, we feel like we are getting a better software at half of the price!
Kelsie Hamilton | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Zoom does have a price tag, but it's much more robust in the interface, scheduling, connectivity, and abilities to have multiple people on the call. There's less confusion, so you can collaborate and communication a lot easier than if you were on Skype. We still use Skype, but only for select times.
Chris Gardner | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Zoom offered easier collaboration between our teams, and it was a more competitive price than GoToMeeting. Join.me was difficult for our team to use, so we replaced that with GTM. Zoom was used to replace GTM.
Dr.Dave Hillis | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Hands down....NO OTHER products have come close or comparable to Zoom!! From no comparison pricing, to stellar customer service, more features/products that meet an impressive diverse dynamic that allows one to clearly and confidently make Zoom the ONLY choice for successful addition of superior product and company in this market.
November 08, 2017

Zoom, Zoom, Zoom

Score 10 out of 10
Vetted Review
Verified User
Incentivized
The main reason we choose Zoom over Slack was due to the screen sharing. At the time this was not offered by Slack. However, currently Slack offers screen sharing but we have decided to continue using Zoom for its ease of use and ability to screen share with many attendees.
Rocky Kev | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
There's no competition. Skype is a absolute mess. Constant updates, a pain to join a call, wants to be some social media platform, and dropped connections. Google Hangout is also a pain. Must have a Google account. Doesn't stream very smoothly. Join.me is the nearest competitor. But it's slow and clunky.
Michael Kim | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Zoom is SO much better than the other web conference options out there. We selected Zoom because we tested it, and all of our employees absolutely loved it. It was so easy to convince our IT Team to switch over to Zoom. It meant fewer issues for them to fix!
Score 10 out of 10
Vetted Review
Verified User
Incentivized
By far the greatest advantage using Zoom vs Adobe Connect has been the quality of the audio. We have experienced significant loss of audio quality in video conferencing through Adobe Connect. It has necessitated using the Video features of Adobe Connect and using dial-in audio from our phones in order to achieve consistent audio. Zoom appears to have solved this problem through whatever compression algorithms it uses to provide stable and clear audio and video.
Sam Tackeff | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I've used a variety of different platforms for video conferencing and webinars. Zoom is consistently the best, best looking, easiest to use, with great video and audio. It even fails intelligently when things go wrong.
Steena Brown | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Zoom is simple, streamlined, and easy to access for me and my clients. Zoom is NOT a website based application which means it has a cleaner look and I think the functionality is much smoother and user-friendly. When I have tried other systems there's always too many instructions, logging in to calls is confusing, or you have to make sure you've found your contacts correctly before beginning.
Corey Calder | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
It is competitively priced and offers robust functionality. It was an easy decision to use Zoom over these others. Mainly value for the price made it an easy decision. A critical component was reliable connection (audio and visual) and ability to recording capabilities.

UberConference was a great, but couldn't record and connection wasn't always solid. UberConference was very easy to use and prospects loved it, but when there were audio issues, it was a real mess and I'd have to have a backup plan ready.

Join.me was a little less easy to use and we weren't as comfortable or confident in it.

We knew GoToMeeting would be a great solution, but it's also clunky and expensive.
Tim Brownson - Life Coach Trainer | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
It beats GTM on price, picture quality and ease of use for my clients. Fuze was pretty good and similar cost, but their technical support was dreadful and closed down at weekends when I would most often need it.
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