Zoom: From Meetings to Webinars
It is used to have online meetings and Knowledge transfer classes in wide range of schedules in our daily life, which allows us to have …
Starting at $5 per month per license
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What is Zoom?
Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone,…
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Desktop sharing (702)8.181%
- Meeting initiation (690)7.979%
- High quality audio (707)7.777%
- High quality video (709)7.676%
Reviewer Pros & Cons
Video Reviews
18 videos
Zoom: How Video Conferencing Let a Music Producer Stay on Beat
04:15
Information Services Managers uses Zoom Exclusively: User Review
01:21
User Review: Zoom Resolves the Struggles of Planning Meetings as Communication Goes Virtual
03:46
Pricing
Add-On Zoom Translated Captions
$5
Cloud
per month per license
Add-On - Zoom Whiteboard
$24.90
Cloud
per year
Pro
$149.90
Cloud
per year per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://zoom.us/pricing/?utm_source=Tru…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
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Product Details
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- Competitors
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- Downloadables
- FAQs
What is Zoom?
Zoom is a collaboration platform designed to make connecting easier, more immersive, and more dynamic for businesses and individuals. Zoom technology facilitates modern collaboration through solutions like Team Chat, Phone, Meetings, omnichannel cloud Contact Center, AI Companion, and Whiteboard.
Zoom Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
- Supported: Business SMS/External Messaging
- Supported: Voicemail Transcription
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Performance & Compatibility of Online Events Software Features
- Supported: High quality audio
- Supported: High quality video
Online Meetings / Events Features
- Supported: Scheduling
- Supported: Calendar integration
- Supported: Meeting initiation
- Supported: Record meetings / events
Screen Sharing Features
- Supported: Desktop sharing
Online Events Collaboration Features
- Supported: Live chat
Online Events Security Features
- Supported: User authentication
- Supported: Participant roles & permissions
Unified Communications Platform and Collaboration Features
- Supported: Centralized communications management
- Supported: Team messaging
- Supported: Team document sharing
- Supported: Call and meeting analytics
Zoom Videos
Zoom Workplace is an AI-powered collaboration platform.
Zoom is the official unified communications platform for MLB™, powering their Replay Operations Center, MLB.tv™ fan experience, and even the MLB Draft™ with Zoom Meetings, Zoom Phone and Zoom Contact Center.
Zoom Integrations
Zoom Competitors
Zoom Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android, Blackberry, Mobile Web |
| Supported Countries | North America, South America, Europe, Africa, Asia, Australia |
| Supported Languages | English |
Zoom Downloadables
Frequently Asked Questions
Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone, Meetings, omnichannel cloud Contact Center, smart recordings, and Whiteboard.
Reviewers rate Call recording and Mobile app for iOS highest, with a score of 8.3.
The most common users of Zoom are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(5191)Attribute Ratings
Reviews
(576-600 of 623)Companies can't remove reviews or game the system. Here's why
February 16, 2017
1000x better than flying across the country
We had horrible quality issues with Skype, Skype for Business and Google Hangouts. It's really hard to come off as credible and professional when you're breaking up and freezing all the time. I ended up testing out 3 solutions - BlueJeans, Lifesize and Zoom. I selected Zoom because it had the highest quality calls in different bandwidth scenarios, and it was really easy to connect to a meeting on mobile. We have a lot of clients who like to take calls on their smartphones, so that went a long way. Some solutions required that you download their app to connect to the meeting. That would not work for us.
February 16, 2017
Why You Should Be Using Zoom
We used to utilize RingCentral for our phone and online meeting services. The quality wasn't always great and there were connection issues that became problematic for both our employees and our clients. Since changing over to Zoom, the connection has always been consistent and reliable, with outstanding quality across the board.
February 10, 2017
Zoom Review
Polycom was less stable and more expensive
February 09, 2017
Zoom-ing past the competition!
- BlueJeans and WebEx
Blows them both out of the water!!!
February 09, 2017
Zoom has transformed the way I work with clients
Zoom is by far superior to the products listed above in these areas:
- Ease of use
- Technology performance
- Cost
February 09, 2017
Zoom ups the ante on video conferencing
Zoom is very similar to Google Hangouts and is a little easy to access. Adobe Connect has more functions that are especially helpful in education and training. It blows Skype out of the water.
February 09, 2017
Empower your users - They will thank you for it
February 08, 2017
Anyone can use Zoom!
Zoom is much more user friendly and no technical issues to deal with.
February 08, 2017
Love it! Some Room for Improvement
- appear
We like that appear.in is a web browser program. It is a bit difficult having different users and permissions over in our opinion
February 08, 2017
Zoom in Education
We selected Zoom very early on primarily due to cost. We truly didn't think it was really ready to take over for our H323 legacy system but it truly surprised and has exceeded our expectations in all areas.
Zoom works well on every feature set it implements and outshines the rest. Zoom has proven its reliability to our client base and to us as a technology provider. It offers stability, and an extreme ease of use, be it for webinars, quick meetings, virtual conference rooms and long distant board meetings. There may be other meeting software out there but Zoom has been an untouchable, cost effective quality of a product.
February 07, 2017
Zoom: For business, for the classroom
Zoom may not have as many tools as Adobe Connect, but to have a product like Zoom be simple to use with less complications of platform or browser compatibility, there was no question why we went to Zoom. Setting up a Zoom meeting is straightforward and the quality of the connection for audio, screen sharing and video has been stellar.
February 06, 2017
Zoom a leader in the Video Conferencing Space
Score 10 out of 10
Vetted Review
Verified User
- GoToMeeting, Skype for Business and Cisco
Skype for Business and GoToMeeting can't even compete with the video quality and audio quality of Zoom. GoToMeeting has an overly complex UI when compared to the streamlined look of Zoom. Skype for Business hasn't been fully fledged out as of yet.
February 02, 2017
Zoom Meetings
We'd be very unlikely to ever move away from Zoom to one of these or others unless something significant changed. The other products are fine, but Zoom is more than fine.
February 01, 2017
Zoom is a New World Video Platform
Score 10 out of 10
Vetted Review
Verified User
- Adobe Connect, BlueJeans, Google Hangouts, GoToMeeting, Join.me, Skype for Business and WebEx Meetings
Zoom is the perfect blend of ease of use, smart technology and performance, cost-effectiveness, and features. When we started with it two years ago, it was still something of a promising startup. They've gone from that to a Gartner-recognized industry leader in a very short period. Before Zoom, we had been using Brother OmniJoin as our main video conferencing platform, but many found OmniJoin to be clunky, so it became known as an interim solution while we searched for something better. We had also been using Adobe Connect for large trainings and webcasts. Adobe Connect is great for niche use, but due to its expense, old business model, lack of focus on participant video, and some compatibility issues, it would have been impossible to scale.
While we began to evaluate other technologies, we looked at WebEx, Join.me, GoToMeeting, and BlueJeans. These are all perfectly capable platforms, and there's a reason they're so popular among other businesses. BlueJeans is the best among these in my opinion. But pound per pound, none of them compared to Zoom.
Some companies may prefer the low cost, easy support, and wide availability of something like Google Hangouts or Skype. And those with Office 365 subscriptions may find it very easy to justify using Skype for Business, which is not at all a bad move. But Zoom was the clear winner for our company, and around here it enjoys an NPS hovering in the 70s and 80s.
While we began to evaluate other technologies, we looked at WebEx, Join.me, GoToMeeting, and BlueJeans. These are all perfectly capable platforms, and there's a reason they're so popular among other businesses. BlueJeans is the best among these in my opinion. But pound per pound, none of them compared to Zoom.
Some companies may prefer the low cost, easy support, and wide availability of something like Google Hangouts or Skype. And those with Office 365 subscriptions may find it very easy to justify using Skype for Business, which is not at all a bad move. But Zoom was the clear winner for our company, and around here it enjoys an NPS hovering in the 70s and 80s.
January 31, 2017
Zoom has helped me zoom my business growth!
January 31, 2017
Can't Live Without Zoom
We chose Zoom 100% based on its ability to host up to 50 participants on a video call. That was the single most important thing we needed to solve for. Upon using it - we learned with a solid video conferencing tool it is. I have had quality issues on every other product I compared it to. I just accepted that as the norm for all video conferencing tools. It was an extremely pleasant surprise that the stability and quality were exceptional.
January 31, 2017
Zoom me - it's fun!
Zoom is better. Slightly better pricing, definitely better performance in both the app and in the codecs. It's pretty thrifty with bandwidth, and it looks good!
January 31, 2017
Zoom Gets Higher Ed
Zoom is easier to use than any webinar software I have experienced. We don't spend much time answering support calls about it because people find the interface intuitive. Zoom prompts walk you through everything from install to locating meeting recording files. The video is high-quality and, as long as I have a good internet connection or I'm on a phone, the audio is just as good. Occasionally I am in a location with poor internet connection and, when this happens, I do not rely on computer audio as it can get choppy.
I've used Webex and GoToMeeting before. I prefer Zoom for the better pricing, faster meeting starts, the messaging functionality and the sound quality.
January 30, 2017
Great and versatile audio and video communication platform
- Much more stable client and meetings and more functions than all of the others at the same price point (except Hangouts).
- So much better video and audio quality and the screen share from mobile devices was a major selling point.
- Also a much better domain wide inclusion of our users (not every user has to cost!)
January 28, 2017
Zoom gets the job done
Zoom has sufficient quality, just as reliable, same basic features (plus some), and is less expensive than many competitors. Also has great customer service.
January 27, 2017
Zomm helps us save cost and increase productivity
Zoom wins over other products because of it's superior quality in terms of audio and video.
Zoom provides a higher level of quality, functionality, usability, and reliability compared to Skype. We always have to worry about the clients being able to connect to Skype meetings or if their audio would work correctly, but Zoom makes it easy for any user on many types of devices to connect easily and use telephone audio if necessary.
January 27, 2017
Zoom over here to see how we love it
Bluejeans was our previous system. It was great, but quite expensive. Zoom is much more versatile and cheaper. The overall quality is better and easy to use. We love Zoom.