It just works, all the time. We can conduct our business without interruptions.
We use Zoom Phone and Zoom Meetings. There are many VOIP providers, but we needed something that JUST works. We don't need fancy call …
Starting at $5 per month per license
View PricingOverview
What is Zoom?
Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone,…
Recent Reviews
How Zoom Differs From Its Competitors
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Desktop sharing (701)8.181%
- Meeting initiation (689)7.979%
- High quality audio (706)7.777%
- High quality video (708)7.676%
Reviewer Pros & Cons
Consultant and Auditor
Cyclic Improvements (PTY) Ltd (Management Consulting, 1-10 employees)
Video Reviews
18 videos
Zoom: How Video Conferencing Let a Music Producer Stay on Beat
04:15
Information Services Managers uses Zoom Exclusively: User Review
01:21
User Review: Zoom Resolves the Struggles of Planning Meetings as Communication Goes Virtual
03:46
Pricing
Add-On Zoom Translated Captions
$5
Cloud
per month per license
Add-On - Zoom Whiteboard
$24.90
Cloud
per year
Pro
$149.90
Cloud
per year per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://zoom.us/pricing/?utm_source=Tru…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
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Product Details
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- Competitors
- Tech Details
- Downloadables
- FAQs
What is Zoom?
Zoom is a collaboration platform designed to make connecting easier, more immersive, and more dynamic for businesses and individuals. Zoom technology facilitates modern collaboration through solutions like Team Chat, Phone, Meetings, omnichannel cloud Contact Center, AI Companion, and Whiteboard.
Zoom Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
- Supported: Business SMS/External Messaging
- Supported: Voicemail Transcription
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Performance & Compatibility of Online Events Software Features
- Supported: High quality audio
- Supported: High quality video
Online Meetings / Events Features
- Supported: Scheduling
- Supported: Calendar integration
- Supported: Meeting initiation
- Supported: Record meetings / events
Screen Sharing Features
- Supported: Desktop sharing
Online Events Collaboration Features
- Supported: Live chat
Online Events Security Features
- Supported: User authentication
- Supported: Participant roles & permissions
Unified Communications Platform and Collaboration Features
- Supported: Centralized communications management
- Supported: Team messaging
- Supported: Team document sharing
- Supported: Call and meeting analytics
Zoom Videos
Zoom Workplace is an AI-powered collaboration platform.
Zoom is the official unified communications platform for MLB™, powering their Replay Operations Center, MLB.tv™ fan experience, and even the MLB Draft™ with Zoom Meetings, Zoom Phone and Zoom Contact Center.
Zoom Integrations
Zoom Competitors
Zoom Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android, Blackberry, Mobile Web |
| Supported Countries | North America, South America, Europe, Africa, Asia, Australia |
| Supported Languages | English |
Zoom Downloadables
Frequently Asked Questions
Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone, Meetings, omnichannel cloud Contact Center, smart recordings, and Whiteboard.
Reviewers rate Desktop sharing and Call recording and Mobile app for iOS highest, with a score of 8.1.
The most common users of Zoom are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
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Reviews
(1-25 of 622)Companies can't remove reviews or game the system. Here's why
- 8x8 Contact Center, Aircall, RingCentral Contact Center, Zoho Meeting, CloudTalk, Zoiper, JustCall, GoTo Meeting, BlueJeans Meetings (discontinued), Skype, CounterPath Bria and OnSIP
Zoom is the only one that just works. No need for technical support. We can simply conduct our business.
April 09, 2024
ZOOM is miles ahead of the game.
I wouldn't say I like Teams; it's complicated, and it lacks functionality; often, clients use Teams, so im forced to use it, but during meetings, I end up sending them Zoom links so we can continue on Zoom.
- Google Meet and Slack
Zoom offers more control over settings and has an easier interface for admin-level data management. You can access all settings, accounts, and recordings, in one place.
April 08, 2024
Zoom does the job
My computer doesn't spit the dummy using Zoom.
Interestingly, I am doing a course that comes with a Microsoft 365 account. We still meet using Zoom, because everyone can access it.
April 05, 2024
Finest product for Conferencing
Score 9 out of 10
Vetted Review
Verified User
One of the best thing which differentiates Zoom with any other competitor is its Features and Quality. It beats others always. Actually, I'm using Zoom since 2020 and I feel in comparisons of any thing like features and Quality, Zoom performs well than others. According to me it is worth it for everyone and it also not too much costly.
March 14, 2024
Get More Done with ZOOM!!
I think the breakout rooms and surveys are better quality, and the recordings - PARTICULARLY with Summary and Companion added in - make the best record keeping in the business.
March 14, 2024
How Zoom has helped my day-to-day operations
Zoom is much easier to use and doesn't require complex means of signing in like Mircosoft does and has led to several members of my team complaining consistently due to this issue they experience with Teams
March 08, 2024
Careless customer service
We've selected Zoom because it integrates easily with our CRM and allowed to port our phone number. Unfortunately, their billing and tech support are really bad.
December 29, 2023
Zoom Review
- Cisco Webex Share (discontinued)
Zoom is far better than Webex as the mobile app is better, screen layout is better, screen sharing is better, slide show sharing is better, etc. Zoom makes our business more efficient as well as saves out team time driving in for an in person staff meeting. Zoom for the win!
Score 1 out of 10
Vetted Review
Verified User
The only reason why my company uses Zoom is because the company-wide meeting is too large to continue using Google Meet. Thankfully, this is not often.
December 12, 2023
Zoom met our needs during difficult times.
Score 6 out of 10
Vetted Review
Verified User
Zoom is easier to configure than teams but has basically the same features. The main reason we went with teams was it is part of micorsoft365 and integrates well with other micorsoft products. At the time we needed a quickly configureable system to get in touch with remote workers. Zoom was a quick fix. Teams was much more difficult to use than zoom, however, the cost of zoom added onto our existing micorsoft accdounts made it more imperative to be able to use teams.
December 11, 2023
Zoom
Score 9 out of 10
Vetted Review
Verified User
We actually use both Teams and Zoom. We mainly use Zoom for meetings with people outside our organization. We regularly host meetings and conferences. It has made things a lot easier for us. It is a universal platform that everyone can use with little to no issues.
We like the product and use it often.
We like the product and use it often.
November 06, 2023
Zoom for Students, Employees, and All
Score 8 out of 10
Vetted Review
Verified User
With Zoom, the audio and video quality surpasses the quality of Microsoft Teams and Google Meet. The biggest benefit of Zoom is screen share. You can select which tabs you want to show your audience and once your screen is shared, you can still view the video of others in the call. I cannot say the same about the other two video conferencing platforms. When I share my screen on Google Meet, I no longer can see the other people on the call.
Zoom seems very user-friendly and reliable. The call routing has worked well for us, and we use it often for meetings.
- Webex App and GoToMeeting
I would say that Webex is almost similar to Zoom in regards to the enhancements and usage. The UI of Webex is a bit simpler. Whereas the zoom UI has a lot of information and a first-time user might need some time to get used to it. Zoom is way very inferior to GoToMeeting which doesn't have around 80% of the options that zoom provides.
April 03, 2023
A Great Solution, worth every penny
Score 8 out of 10
Vetted Review
Verified User
Video quality and Service reliability were the two main features we chose to use Zoom over MS Teams. We were a Microsoft 365 organisation which included Teams as part of our licensing but we chose Zoom over it
March 03, 2023
Zoom lives up the hype
Score 8 out of 10
Vetted Review
Verified User
- Microsoft Teams and Slack
Zoom has the best performance in terms of hosting meeting with large number of participate.
Zoom's UI design is more intuitive and user-friendly.
Zoom's UI design is more intuitive and user-friendly.
Score 8 out of 10
Vetted Review
Verified User
Zoom is a versatile and reliable video conferencing platform that has become a go-to tool for remote communication and collaboration. Zoom is a popular video conferencing platform that offers a wide range of features including screen sharing, virtual backgrounds, and recording capabilities. It is known for its ease of use, reliability, and high-quality video and audio.
January 20, 2023
Zoom Phone System - Not as advertised
Score 1 out of 10
Vetted Review
Verified User
No competition, Zoom is well below standards in functionality and much more expensive. Also, it requires a contract where the others is pay as you go on a monthly basis. The phone conversation is clear. No problem with connectivity. The international feature is still about 30% more expensive than other voip system.
December 19, 2022
ZOOM - a good alternative to Google Meet
Score 8 out of 10
Vetted Review
Verified User
Zoom is way lighter than MS Teams - especially on Mac ecosystem. Participants management is also more clear on Zoom.
Zoom handles numerous participants on the call better than Google Meet.
Zoom does not require dedicated account to log in (unlike Google Meet or MS Teams).
Zoom UI is way easier than MS Teams.
Zoom handles numerous participants on the call better than Google Meet.
Zoom does not require dedicated account to log in (unlike Google Meet or MS Teams).
Zoom UI is way easier than MS Teams.
December 07, 2022
Connectivity at It's Finest
Score 10 out of 10
Vetted Review
Verified User
Zoom is way better in video conferencing, desktop sharing and stability. Also having the ability to create rooms, so you can divide your team during the meeting to work on several projects is great! Also for me to be able to draw in order to explain or highlight on desktop sharing is superb!
December 07, 2022
Zoom provides great bandwidth on calls.
Zoom over Webex, while nothing against Webex, Zoom is much easier to understand and use right out of the gate. It provides simple functionality for a nice, clean video conference and also has the bandwidth that we needed to host a lot of people (500+) while Webex could not support that number for some reason. So that's ultimately why we have continued to use Zoom for our large conference meetings.
December 02, 2022
Quick review for Zoom -
Score 7 out of 10
Vetted Review
Verified User
Low cost and improve quality when you have several participants.
Multi platform support is also amazing for this tool, no mater if we are talking about PC or MAC, Windows or Linux, Zoom can be easily be used.
Support provided by the vendor is also an incredible key feature of this tool, if you face an issue, or have a question you can easily be in touch with the support services
Multi platform support is also amazing for this tool, no mater if we are talking about PC or MAC, Windows or Linux, Zoom can be easily be used.
Support provided by the vendor is also an incredible key feature of this tool, if you face an issue, or have a question you can easily be in touch with the support services
November 23, 2022
There is no place far, there is ZOOM.
Score 8 out of 10
Vetted Review
Verified User
Zoom is great for meetings with large groups. It's easy to see and keep track of attendees, handle the controls as needed, and share your screen.
November 14, 2022
A good product for large-list meetings on a company level.
- Google Meet and Skype
The main core reason why we are still choosing Zoom its because of the large-list feature. With Google Meet we have the limitation of potential attendees to the meeting, that results in a big issue for meetings where we need to involve large portions or the whole company.