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Zoom

Zoom

Overview

What is Zoom?

Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone,…

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Recent Reviews

Zoom does the job

10 out of 10
April 08, 2024
Incentivized
I use Zoom to hold meetings when we can't be together because of distance or disease. I started using it to teach remotely, and was very …
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Zoom Review

1 out of 10
January 19, 2024
Incentivized
In my experience, it uses too much RAM, so if you have less than 16GB RAM, your computer will freeze when using Zoom. The desktop Zoom …
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How Zoom Differs From Its Competitors

Zoom Rooms

We have tested them, but have not actively used them. We are interested in using the product though. During our testing, we have been impressed with how easy it is to use the product. Just a few taps of an iPad and you're in a meeting. The IT tools for troubleshooting audio/video along with …
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Zoom Rooms

The idea of zoom meeting rooms is to have a discussion with your collogues just like you are in the office meeting room. Basically it provides all the necessary tools to have a proper meeting environment such as screen sharing, presentations and whiteboards. Also it can be effective with …
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Experience Using Zoom Phone

Mobility is the main reason to use zoom phone application to join with zoom meeting room. Users can have a meeting even when they're on the move. Zoom mobile applications provide stable, user friendly apps for Android and IOS devices. With the phone app users can consume the whiteboard facility …
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Zoom Rooms

Yes. I like that hosts have such great control over Zoom Rooms and it got everyone and everything organized. I'm 90% satisfied, only because I haven't hosted a Zoom Room with many people before.
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Zoom Rooms

Yes - we utilize our Zoom Rooms for almost all of our demos. It allows us to automate responses and ensure that people have the information they need to contact us and get into the virtual meeting. This has been a great help as we have been booking more and more demos.

Zoom has made it easier for …
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Zoom Rooms

We have used Zoom Rooms and found them to less user friendly as compared to some other applications that compete in the same arena. The lack of integrations with other 3rd party apps was a show stopper. Webex and Microsoft (their respective Teams products) are much more advanced in that department.
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Zoom Rooms

Zoom provides excellent collaboration features and is easy to learn for non-tech savvy users. I have used this both as a meeting host and as a student and it meets the needs of both well. This has had a significant impact on our academic continuity plans. I would highly recommend this.
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Zoom Rooms

Zoom Rooms is one of the best features to personally connect with someone from the meeting schedules at the same point of time. With an ongoing meeting you can create your own Zoom Room and connect with anyone you want to personally. It even helps in dealing with multiple people or clients at the …
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Experience Using Zoom Phone

Zoom Phone is very user friendly and the best one to use to connect within the firm or business and with external clients as well. This feature is completely user friendly and with a few clicks of the buttons you can talk to anyone. Both [of] the people connecting having Zoom is the only criteria …
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Experience Using Zoom Phone

Zoom Phone is a great alternative for those who have access to a computer but may not have the technical skill or equipment necessary to utilize a proper microphone. Thanks to this alternative means to give more participants a voice in the meeting, whether the employee is out of the office, in the …
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Zoom Rooms

Zoom Rooms has been very useful because I can share screens that I have on the same network, thus allowing me to have more access to my devices without having to start Zoom on the device that I am going to use. The bad thing is that it is too bad to synchronize or sometimes it throws ID and …
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Experience Using Zoom Phone

It has been like a telephone service that allows us to keep in touch with clients and coworkers quickly and efficiently. Audio can stick from time to time regardless of internet speed. We use this service very little due to the quality of the audio.
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Zoom Rooms

I have participated in Zoom Rooms through my graduate school courses. These were a nice feature to be able to set-up class meeting times and to have a chance to meet with my professors in real time. It made my online courses feel more interactive and allowed for more participation.
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Zoom Rooms

Yes, we use Zoom Rooms, especially when there are a lot of people on the call. I've been very happy with this experience, not many video conference applications have this function. During these rooms, we are able to have small group conversations to process some of the things we have been talking …
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Zoom Rooms

It has been excellent so far for working in the IT team, and every time there is a maintenance window or outage, we create a room and every teammate joins and we share our commitments.
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Zoom Rooms

It enables group work, in addition to rejoining an entire class. It's also useful for confidentiality, say in a job interview situation by a panel.
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Zoom Rooms

We're only beginning to adopt Zoom Rooms. Overall it's fairly robust and we're pleased with how well the product handles multiple participants, as well as support for various hardware (no hardware vendor lock-in), but we occasionally experience issues with hardware being disconnected/iPad …
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Zoom Rooms

We have noticed, coming from older and more "App-Based" platforms, people don't understand the concept of Zoom Rooms and so they attempt to use their laptops instead of the room itself, or use both and cause audio feedback until the laptop's mic is muted. This is entirely a user issue and can be …
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Zoom Rooms

Yes. Each conference room is different. Sometimes you can just click a button and the meeting starts, other times/rooms you have to dial a code. I'm not sure what causes the difference in Zoom Room access.
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Zoom Rooms

We wanted to set up our classrooms as Zoom Rooms but ran into difficulty because we would have so much variety of content sharing. It was disappointing that we couldn't make it work. (yet)
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Zoom Rooms

My experience has been great, but customers have mentioned that its not intuitive when trying to make calls out to join other conference calls.
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 25 features
  • Desktop sharing (701)
    8.1
    81%
  • Meeting initiation (689)
    7.9
    79%
  • High quality audio (706)
    7.7
    77%
  • High quality video (708)
    7.6
    76%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

18 videos

View Playlist
Zoom: How Video Conferencing Let a Music Producer Stay on Beat
04:15
Information Services Managers uses Zoom Exclusively: User Review
01:21
User Review: Zoom Resolves the Struggles of Planning Meetings as Communication Goes Virtual
03:46
View more videos
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Pricing

View all pricing

Add-On Zoom Translated Captions

$5

Cloud
per month per license

Add-On - Zoom Whiteboard

$24.90

Cloud
per year

Pro

$149.90

Cloud
per year per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://zoom.us/pricing/?utm_source=Tru…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

7.2
Avg 8.1

Screen Sharing

Features related to remote screen sharing capabilities.

7.5
Avg 8.0

Online Meetings / Events

Features related to hosting and attending meetings and events online.

7.5
Avg 7.9

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

7.3
Avg 7.7

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

7.1
Avg 7.5

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

5.9
Avg 8.1

Call Management

Customized phone system settings

6.7
Avg 8.2

Mobile apps

Apps are compatible with mobile devices.

7.4
Avg 8.6

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

5.5
Avg 7.5
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Product Details

What is Zoom?

Zoom is a collaboration platform designed to make connecting easier, more immersive, and more dynamic for businesses and individuals. Zoom technology facilitates modern collaboration through solutions like Team Chat, Phone, Meetings, omnichannel cloud Contact Center, AI Companion, and Whiteboard.

Zoom Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts
  • Supported: Business SMS/External Messaging
  • Supported: Voicemail Transcription

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Performance & Compatibility of Online Events Software Features

  • Supported: High quality audio
  • Supported: High quality video

Online Meetings / Events Features

  • Supported: Scheduling
  • Supported: Calendar integration
  • Supported: Meeting initiation
  • Supported: Record meetings / events

Screen Sharing Features

  • Supported: Desktop sharing

Online Events Collaboration Features

  • Supported: Live chat

Online Events Security Features

  • Supported: User authentication
  • Supported: Participant roles & permissions

Unified Communications Platform and Collaboration Features

  • Supported: Centralized communications management
  • Supported: Team messaging
  • Supported: Team document sharing
  • Supported: Call and meeting analytics

Zoom Videos

Zoom Workplace is an AI-powered collaboration platform.
Zoom is the official unified communications platform for MLB™, powering their Replay Operations Center, MLB.tv™ fan experience, and even the MLB Draft™ with Zoom Meetings, Zoom Phone and Zoom Contact Center.

Zoom Integrations

Zoom Competitors

Zoom Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Blackberry, Mobile Web
Supported CountriesNorth America, South America, Europe, Africa, Asia, Australia
Supported LanguagesEnglish

Zoom Downloadables

Frequently Asked Questions

Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone, Meetings, omnichannel cloud Contact Center, smart recordings, and Whiteboard.

Webex Meetings, GoTo Meeting, and Microsoft Teams are common alternatives for Zoom.

Reviewers rate Desktop sharing and Call recording and Mobile app for iOS highest, with a score of 8.1.

The most common users of Zoom are from Mid-sized Companies (51-1,000 employees).
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Comparisons

View all alternatives
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Reviews and Ratings

(5192)

Attribute Ratings

Reviews

(1-13 of 13)
Companies can't remove reviews or game the system. Here's why
December 24, 2023

Zoom- Best Online Platform for Interactions

Verified User
Manager in Other
Retail Company, 10,001+ employees
Score 8 out of 10
Vetted Review
Verified User
Contract Terms and Pricing Model
9
When it comes for pricing model, Costing of Zoom is affordable than other competitors which are charging higher. Also zoom allows you to use more features than any other competitors gives in Same prices. Overall satisfied with return on investment in zoom meeting platforms and features given by this software.
May 23, 2022

Zoom Review

Brandon Losover | TrustRadius Reviewer
Brandon Losover
SMB Sales Specialist
Mindbody (Computer Software, 501-1000 employees)
Score 8 out of 10
Vetted Review
Verified User
Contract Terms and Pricing Model
7
Overall I feel it is a fair price for what you pay for and the time constraints are not an issue at all. Zoom allows users to be on there for hours and hours and also you can launch as many meetings as you want. Overall I am very happy with using Zoom for our business.
March 30, 2022

Zooming

Verified User
Consultant in Information Technology
Information Technology & Services Company, 501-1000 employees
Score 9 out of 10
Vetted Review
Verified User
Contract Terms and Pricing Model
5
I did not purchase the product. But from a business point of view, I don't see how any business could go wrong purchasing software like this, that's feature packed with great services.
March 09, 2022

Zoom strives for better communication in my team

Bart Harris | TrustRadius Reviewer
Bart Harris
Software Engineer, Infrastructure
Lenovo (Information Technology & Services, 10,001+ employees)
Score 7 out of 10
Vetted Review
Verified User
Contract Terms and Pricing Model
8
The billing and price model is really fair for so many functions that they offer, our remote work requires each of the features that Zoom offers, so accepting payment for a tool like this is the least we can do. I like that billing arrives on time and that they offer opportunities and payment times.
January 11, 2022

Join whatever you are

Mossabber Chowdhury | TrustRadius Reviewer
Mossabber Chowdhury
Guest Teacher
Jahangirnagar University (Education Management, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Contract Terms and Pricing Model
5
The price of this product is moderately high. For a single person use it cost us more than its limit. People want to better working environment for their work within their ability. So, we need a software where we can meet out all the facilities within this software. Otherwise, we are not able to handle this cost.
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