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TrustRadius
Zoom

Zoom

Overview

What is Zoom?

Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone,…

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Recent Reviews

Zoom Review

1 out of 10
January 19, 2024
Incentivized
In my experience, it uses too much RAM, so if you have less than 16GB RAM, your computer will freeze when using Zoom. The desktop Zoom …
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Zoom

9 out of 10
December 11, 2023
We use zoom for a good portion of our meetings.
We use zoom to host meetings with people outside of our organization that do not have …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 25 features
  • Desktop sharing (697)
    8.1
    81%
  • Meeting initiation (685)
    7.9
    79%
  • High quality audio (704)
    7.7
    77%
  • High quality video (706)
    7.6
    76%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

18 videos

Zoom: How Video Conferencing Let a Music Producer Stay on Beat
04:15
Information Services Managers uses Zoom Exclusively: User Review
01:21
User Review: Zoom Resolves the Struggles of Planning Meetings as Communication Goes Virtual
03:46
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Pricing

View all pricing

Add-On Zoom Translated Captions

$5

Cloud
per month per license

Add-On - Zoom Whiteboard

$24.90

Cloud
per year

Pro

$149.90

Cloud
per year per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://zoom.us/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

7.2
Avg 8.1

Screen Sharing

Features related to remote screen sharing capabilities.

7.6
Avg 8.0

Online Meetings / Events

Features related to hosting and attending meetings and events online.

7.5
Avg 8.0

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

7.3
Avg 7.7

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

7.1
Avg 7.5

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

5.3
Avg 8.1

Call Management

Customized phone system settings

6.7
Avg 8.2

Mobile apps

Apps are compatible with mobile devices.

7.4
Avg 8.6

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

5.5
Avg 7.4
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Product Details

What is Zoom?

Zoom One brings together team chat, phone, whiteboard, and meetings in one offering. Purpose-built to work together, Zoom One provides simplified management and delivers communications flexibility to power modern workforces.

-- Zoom Meetings
–– Zoom Team Chat
-- Zoom Phone
-- Zoom Whiteboard

Zoom Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts
  • Supported: Business SMS/External Messaging
  • Supported: Voicemail Transcription

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Performance & Compatibility of Online Events Software Features

  • Supported: High quality audio
  • Supported: High quality video

Online Meetings / Events Features

  • Supported: Scheduling
  • Supported: Calendar integration
  • Supported: Meeting initiation
  • Supported: Record meetings / events

Screen Sharing Features

  • Supported: Desktop sharing

Online Events Collaboration Features

  • Supported: Live chat

Online Events Security Features

  • Supported: User authentication
  • Supported: Participant roles & permissions

Unified Communications Platform and Collaboration Features

  • Supported: Centralized communications management
  • Supported: Team messaging
  • Supported: Team document sharing
  • Supported: Call and meeting analytics

Zoom Video

With Team Chat, Phone, and AI Companion, Zoom is a platform for work communication. Zoom can be used to share calendar availability, connect with a team, andn access a work phone on any device.

Zoom Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Blackberry, Mobile Web
Supported CountriesNorth America, South America, Europe, Africa, Asia, Australia
Supported LanguagesEnglish

Frequently Asked Questions

Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone, Meetings, omnichannel cloud Contact Center, smart recordings, and Whiteboard.

Webex Meetings, GoTo Meeting, and Microsoft Teams are common alternatives for Zoom.

Reviewers rate Desktop sharing and Call recording highest, with a score of 8.1.

The most common users of Zoom are from Mid-sized Companies (51-1,000 employees).
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Comparisons

View all alternatives
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Reviews and Ratings

(5190)

Attribute Ratings

Reviews

(1-25 of 716)
Companies can't remove reviews or game the system. Here's why
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Cloud PBX (1)
90%
9.0
Hosted PBX
90%
9.0
Call Management (5)
90%
9.0
Answering rules
90%
9.0
Call recording
90%
9.0
Message alerts
90%
9.0
Business SMS/External Messaging
80%
8.0
Voicemail Transcription
100%
10.0
Mobile apps (2)
100%
10.0
Mobile app for iOS
100%
10.0
Mobile app for Android
100%
10.0
Performance & Compatibility of Online Events Software (2)
100%
10.0
High quality audio
100%
10.0
High quality video
100%
10.0
Online Meetings / Events (3)
100%
10.0
Calendar integration
100%
10.0
Meeting initiation
100%
10.0
Record meetings / events
100%
10.0
Screen Sharing (1)
100%
10.0
Desktop sharing
100%
10.0
Online Events Collaboration (1)
100%
10.0
Live chat
100%
10.0
Online Events Security (2)
100%
10.0
User authentication
100%
10.0
Participant roles & permissions
100%
10.0
Unified Communications Platform and Collaboration (4)
100%
10.0
Centralized communications management
100%
10.0
Team messaging
100%
10.0
Team document sharing
100%
10.0
Call and meeting analytics
100%
10.0
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Cloud PBX (3)
N/A
N/A
Hosted PBX
N/A
N/A
Multi-level Interactive Voice Response (IVR)
N/A
N/A
Directory of employee names
N/A
N/A
Call Management (7)
N/A
N/A
Answering rules
N/A
N/A
Call recording
N/A
N/A
Call park
N/A
N/A
Call screening
N/A
N/A
Message alerts
N/A
N/A
Business SMS/External Messaging
N/A
N/A
Voicemail Transcription
N/A
N/A
Mobile apps (2)
N/A
N/A
Mobile app for iOS
N/A
N/A
Mobile app for Android
N/A
N/A
Performance & Compatibility of Online Events Software (2)
N/A
N/A
High quality audio
N/A
N/A
High quality video
N/A
N/A
Online Meetings / Events (3)
N/A
N/A
Calendar integration
N/A
N/A
Meeting initiation
N/A
N/A
Record meetings / events
N/A
N/A
Screen Sharing (1)
N/A
N/A
Desktop sharing
N/A
N/A
Online Events Collaboration (1)
N/A
N/A
Live chat
N/A
N/A
Online Events Security (2)
N/A
N/A
User authentication
N/A
N/A
Participant roles & permissions
N/A
N/A
Unified Communications Platform and Collaboration (4)
N/A
N/A
Centralized communications management
N/A
N/A
Team messaging
N/A
N/A
Team document sharing
N/A
N/A
Call and meeting analytics
N/A
N/A
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Cloud PBX (3)
33.333333333333336%
3.3
Hosted PBX
N/A
N/A
Multi-level Interactive Voice Response (IVR)
N/A
N/A
Directory of employee names
100%
10.0
Call Management (7)
42.857142857142854%
4.3
Answering rules
100%
10.0
Call recording
100%
10.0
Call park
N/A
N/A
Call screening
N/A
N/A
Message alerts
100%
10.0
Business SMS/External Messaging
N/A
N/A
Voicemail Transcription
N/A
N/A
Mobile apps (2)
50%
5.0
Mobile app for iOS
100%
10.0
Mobile app for Android
N/A
N/A
Performance & Compatibility of Online Events Software (2)
100%
10.0
High quality audio
100%
10.0
High quality video
100%
10.0
Online Meetings / Events (3)
100%
10.0
Calendar integration
100%
10.0
Meeting initiation
100%
10.0
Record meetings / events
100%
10.0
Screen Sharing (1)
100%
10.0
Desktop sharing
100%
10.0
Online Events Collaboration (1)
N/A
N/A
Live chat
N/A
N/A
Online Events Security (2)
50%
5.0
User authentication
N/A
N/A
Participant roles & permissions
100%
10.0
Unified Communications Platform and Collaboration (4)
50%
5.0
Centralized communications management
N/A
N/A
Team messaging
N/A
N/A
Team document sharing
100%
10.0
Call and meeting analytics
100%
10.0
Score 2 out of 10
Vetted Review
Verified User
Incentivized
Cloud PBX (2)
40%
4.0
Hosted PBX
50%
5.0
Multi-level Interactive Voice Response (IVR)
30%
3.0
Call Management (1)
20%
2.0
Answering rules
20%
2.0
Mobile apps (1)
70%
7.0
Mobile app for Android
70%
7.0
Performance & Compatibility of Online Events Software (2)
50%
5.0
High quality audio
50%
5.0
High quality video
50%
5.0
Online Meetings / Events (2)
65%
6.5
Calendar integration
50%
5.0
Meeting initiation
80%
8.0
Screen Sharing (1)
80%
8.0
Desktop sharing
80%
8.0
Online Events Collaboration (1)
30%
3.0
Live chat
30%
3.0
Online Events Security (2)
50%
5.0
User authentication
50%
5.0
Participant roles & permissions
50%
5.0
Unified Communications Platform and Collaboration (2)
25%
2.5
Centralized communications management
40%
4.0
Call and meeting analytics
10%
1.0
January 19, 2024

Zoom Review

Score 1 out of 10
Vetted Review
Verified User
Incentivized
Cloud PBX (3)
10%
1.0
Hosted PBX
10%
1.0
Multi-level Interactive Voice Response (IVR)
10%
1.0
Directory of employee names
10%
1.0
Call Management (4)
10%
1.0
Call park
10%
1.0
Call screening
10%
1.0
Message alerts
10%
1.0
Voicemail Transcription
10%
1.0
Mobile apps (2)
5%
0.5
Mobile app for iOS
N/A
N/A
Mobile app for Android
10%
1.0
Performance & Compatibility of Online Events Software (2)
10%
1.0
High quality audio
10%
1.0
High quality video
10%
1.0
Online Meetings / Events (3)
40%
4.0
Calendar integration
50%
5.0
Meeting initiation
50%
5.0
Record meetings / events
20%
2.0
Screen Sharing (1)
10%
1.0
Desktop sharing
10%
1.0
Online Events Collaboration (1)
10%
1.0
Live chat
10%
1.0
Online Events Security
N/A
N/A
Unified Communications Platform and Collaboration (2)
10%
1.0
Centralized communications management
10%
1.0
Team messaging
10%
1.0
December 29, 2023

Zoom Review

Noah Burton | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Cloud PBX (3)
80%
8.0
Hosted PBX
80%
8.0
Multi-level Interactive Voice Response (IVR)
80%
8.0
Directory of employee names
80%
8.0
Call Management (7)
81.42857142857142%
8.1
Answering rules
80%
8.0
Call recording
90%
9.0
Call park
80%
8.0
Call screening
80%
8.0
Message alerts
80%
8.0
Business SMS/External Messaging
80%
8.0
Voicemail Transcription
80%
8.0
Mobile apps (2)
85%
8.5
Mobile app for iOS
90%
9.0
Mobile app for Android
80%
8.0
Performance & Compatibility of Online Events Software (2)
90%
9.0
High quality audio
90%
9.0
High quality video
90%
9.0
Online Meetings / Events (3)
83.33333333333334%
8.3
Calendar integration
80%
8.0
Meeting initiation
80%
8.0
Record meetings / events
90%
9.0
Screen Sharing (1)
90%
9.0
Desktop sharing
90%
9.0
Online Events Collaboration (1)
90%
9.0
Live chat
90%
9.0
Online Events Security (2)
80%
8.0
User authentication
80%
8.0
Participant roles & permissions
80%
8.0
Unified Communications Platform and Collaboration (4)
82.5%
8.3
Centralized communications management
90%
9.0
Team messaging
80%
8.0
Team document sharing
80%
8.0
Call and meeting analytics
80%
8.0
Score 8 out of 10
Vetted Review
Verified User
Cloud PBX
N/A
N/A
Call Management
N/A
N/A
Mobile apps
N/A
N/A
Performance & Compatibility of Online Events Software (2)
85%
8.5
High quality audio
80%
8.0
High quality video
90%
9.0
Online Meetings / Events (3)
96.66666666666666%
9.7
Calendar integration
90%
9.0
Meeting initiation
100%
10.0
Record meetings / events
100%
10.0
Screen Sharing (1)
100%
10.0
Desktop sharing
100%
10.0
Online Events Collaboration (1)
100%
10.0
Live chat
100%
10.0
Online Events Security (2)
90%
9.0
User authentication
80%
8.0
Participant roles & permissions
100%
10.0
Unified Communications Platform and Collaboration
N/A
N/A
Score 1 out of 10
Vetted Review
Verified User
Cloud PBX (3)
N/A
N/A
Hosted PBX
N/A
N/A
Multi-level Interactive Voice Response (IVR)
N/A
N/A
Directory of employee names
N/A
N/A
Call Management (7)
5.7142857142857135%
0.6
Answering rules
10%
1.0
Call recording
10%
1.0
Call park
N/A
N/A
Call screening
10%
1.0
Message alerts
10%
1.0
Business SMS/External Messaging
N/A
N/A
Voicemail Transcription
N/A
N/A
Mobile apps (2)
10%
1.0
Mobile app for iOS
10%
1.0
Mobile app for Android
10%
1.0
Performance & Compatibility of Online Events Software (2)
10%
1.0
High quality audio
10%
1.0
High quality video
10%
1.0
Online Meetings / Events (3)
10%
1.0
Calendar integration
10%
1.0
Meeting initiation
10%
1.0
Record meetings / events
10%
1.0
Screen Sharing (1)
10%
1.0
Desktop sharing
10%
1.0
Online Events Collaboration (1)
10%
1.0
Live chat
10%
1.0
Online Events Security (2)
N/A
N/A
User authentication
N/A
N/A
Participant roles & permissions
N/A
N/A
Unified Communications Platform and Collaboration (4)
2.5%
0.3
Centralized communications management
N/A
N/A
Team messaging
10%
1.0
Team document sharing
N/A
N/A
Call and meeting analytics
N/A
N/A
Score 6 out of 10
Vetted Review
Verified User
Cloud PBX
N/A
N/A
Call Management (7)
24.285714285714285%
2.4
Answering rules
N/A
N/A
Call recording
90%
9.0
Call park
N/A
N/A
Call screening
N/A
N/A
Message alerts
80%
8.0
Business SMS/External Messaging
N/A
N/A
Voicemail Transcription
N/A
N/A
Mobile apps (2)
80%
8.0
Mobile app for iOS
100%
10.0
Mobile app for Android
60%
6.0
Performance & Compatibility of Online Events Software (2)
80%
8.0
High quality audio
80%
8.0
High quality video
80%
8.0
Online Meetings / Events (2)
85%
8.5
Meeting initiation
80%
8.0
Record meetings / events
90%
9.0
Screen Sharing (1)
50%
5.0
Desktop sharing
50%
5.0
Online Events Collaboration (1)
N/A
N/A
Live chat
N/A
N/A
Online Events Security (2)
40%
4.0
User authentication
40%
4.0
Participant roles & permissions
40%
4.0
Unified Communications Platform and Collaboration (4)
40%
4.0
Centralized communications management
N/A
N/A
Team messaging
80%
8.0
Team document sharing
80%
8.0
Call and meeting analytics
N/A
N/A
December 11, 2023

Zoom

Score 9 out of 10
Vetted Review
Verified User
Cloud PBX (2)
35%
3.5
Hosted PBX
N/A
N/A
Multi-level Interactive Voice Response (IVR)
70%
7.0
Call Management (3)
66.66666666666667%
6.7
Call recording
80%
8.0
Call park
60%
6.0
Message alerts
60%
6.0
Mobile apps (2)
80%
8.0
Mobile app for iOS
80%
8.0
Mobile app for Android
80%
8.0
Performance & Compatibility of Online Events Software (2)
80%
8.0
High quality audio
80%
8.0
High quality video
80%
8.0
Online Meetings / Events (3)
76.66666666666667%
7.7
Calendar integration
80%
8.0
Meeting initiation
80%
8.0
Record meetings / events
70%
7.0
Screen Sharing (1)
80%
8.0
Desktop sharing
80%
8.0
Online Events Collaboration (1)
80%
8.0
Live chat
80%
8.0
Online Events Security (2)
75%
7.5
User authentication
80%
8.0
Participant roles & permissions
70%
7.0
Unified Communications Platform and Collaboration (4)
72.5%
7.3
Centralized communications management
80%
8.0
Team messaging
80%
8.0
Team document sharing
60%
6.0
Call and meeting analytics
70%
7.0
Sanya Verma | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Cloud PBX (3)
N/A
N/A
Hosted PBX
N/A
N/A
Multi-level Interactive Voice Response (IVR)
N/A
N/A
Directory of employee names
N/A
N/A
Call Management (7)
42.857142857142854%
4.3
Answering rules
N/A
N/A
Call recording
100%
10.0
Call park
100%
10.0
Call screening
N/A
N/A
Message alerts
N/A
N/A
Business SMS/External Messaging
N/A
N/A
Voicemail Transcription
100%
10.0
Mobile apps (2)
50%
5.0
Mobile app for iOS
100%
10.0
Mobile app for Android
N/A
N/A
Performance & Compatibility of Online Events Software (2)
100%
10.0
High quality audio
100%
10.0
High quality video
100%
10.0
Online Meetings / Events (3)
100%
10.0
Calendar integration
100%
10.0
Meeting initiation
100%
10.0
Record meetings / events
100%
10.0
Screen Sharing (1)
100%
10.0
Desktop sharing
100%
10.0
Online Events Collaboration (1)
100%
10.0
Live chat
100%
10.0
Online Events Security (2)
N/A
N/A
User authentication
N/A
N/A
Participant roles & permissions
N/A
N/A
Unified Communications Platform and Collaboration (4)
N/A
N/A
Centralized communications management
N/A
N/A
Team messaging
N/A
N/A
Team document sharing
N/A
N/A
Call and meeting analytics
N/A
N/A
Elias Plagiannakos | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Cloud PBX (3)
100%
10.0
Hosted PBX
100%
10.0
Multi-level Interactive Voice Response (IVR)
100%
10.0
Directory of employee names
100%
10.0
Call Management (7)
92.85714285714286%
9.3
Answering rules
100%
10.0
Call recording
100%
10.0
Call park
100%
10.0
Call screening
100%
10.0
Message alerts
100%
10.0
Business SMS/External Messaging
100%
10.0
Voicemail Transcription
50%
5.0
Mobile apps (1)
100%
10.0
Mobile app for iOS
100%
10.0
Performance & Compatibility of Online Events Software (2)
90%
9.0
High quality audio
100%
10.0
High quality video
80%
8.0
Online Meetings / Events (3)
100%
10.0
Calendar integration
100%
10.0
Meeting initiation
100%
10.0
Record meetings / events
100%
10.0
Screen Sharing (1)
90%
9.0
Desktop sharing
90%
9.0
Online Events Collaboration
N/A
N/A
Online Events Security (2)
100%
10.0
User authentication
100%
10.0
Participant roles & permissions
100%
10.0
Unified Communications Platform and Collaboration
N/A
N/A
Adrian Cahill  PCC | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Cloud PBX (3)
N/A
N/A
Hosted PBX
N/A
N/A
Multi-level Interactive Voice Response (IVR)
N/A
N/A
Directory of employee names
N/A
N/A
Call Management (7)
N/A
N/A
Answering rules
N/A
N/A
Call recording
N/A
N/A
Call park
N/A
N/A
Call screening
N/A
N/A
Message alerts
N/A
N/A
Business SMS/External Messaging
N/A
N/A
Voicemail Transcription
N/A
N/A
Mobile apps (2)
N/A
N/A
Mobile app for iOS
N/A
N/A
Mobile app for Android
N/A
N/A
Performance & Compatibility of Online Events Software (2)
N/A
N/A
High quality audio
N/A
N/A
High quality video
N/A
N/A
Online Meetings / Events (3)
N/A
N/A
Calendar integration
N/A
N/A
Meeting initiation
N/A
N/A
Record meetings / events
N/A
N/A
Screen Sharing (1)
N/A
N/A
Desktop sharing
N/A
N/A
Online Events Collaboration (1)
N/A
N/A
Live chat
N/A
N/A
Online Events Security (2)
N/A
N/A
User authentication
N/A
N/A
Participant roles & permissions
N/A
N/A
Unified Communications Platform and Collaboration (4)
N/A
N/A
Centralized communications management
N/A
N/A
Team messaging
N/A
N/A
Team document sharing
N/A
N/A
Call and meeting analytics
N/A
N/A
Score 8 out of 10
Vetted Review
Verified User
Cloud PBX
N/A
N/A
Call Management
N/A
N/A
Mobile apps
N/A
N/A
Performance & Compatibility of Online Events Software (2)
90%
9.0
High quality audio
80%
8.0
High quality video
100%
10.0
Online Meetings / Events (3)
100%
10.0
Calendar integration
100%
10.0
Meeting initiation
100%
10.0
Record meetings / events
100%
10.0
Screen Sharing (1)
100%
10.0
Desktop sharing
100%
10.0
Online Events Collaboration (1)
90%
9.0
Live chat
90%
9.0
Online Events Security (2)
85%
8.5
User authentication
70%
7.0
Participant roles & permissions
100%
10.0
Unified Communications Platform and Collaboration
N/A
N/A
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Cloud PBX (3)
N/A
N/A
Hosted PBX
N/A
N/A
Multi-level Interactive Voice Response (IVR)
N/A
N/A
Directory of employee names
N/A
N/A
Call Management (7)
54.28571428571429%
5.4
Answering rules
100%
10.0
Call recording
100%
10.0
Call park
N/A
N/A
Call screening
90%
9.0
Message alerts
N/A
N/A
Business SMS/External Messaging
N/A
N/A
Voicemail Transcription
90%
9.0
Mobile apps (2)
N/A
N/A
Mobile app for iOS
N/A
N/A
Mobile app for Android
N/A
N/A
Performance & Compatibility of Online Events Software (2)
90%
9.0
High quality audio
100%
10.0
High quality video
80%
8.0
Online Meetings / Events (3)
96.66666666666666%
9.7
Calendar integration
100%
10.0
Meeting initiation
100%
10.0
Record meetings / events
90%
9.0
Screen Sharing (1)
100%
10.0
Desktop sharing
100%
10.0
Online Events Collaboration (1)
100%
10.0
Live chat
100%
10.0
Online Events Security (2)
40%
4.0
User authentication
N/A
N/A
Participant roles & permissions
80%
8.0
Unified Communications Platform and Collaboration (4)
N/A
N/A
Centralized communications management
N/A
N/A
Team messaging
N/A
N/A
Team document sharing
N/A
N/A
Call and meeting analytics
N/A
N/A
Ghazal Zafar | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Cloud PBX
N/A
N/A
Call Management
N/A
N/A
Mobile apps
N/A
N/A
Performance & Compatibility of Online Events Software (2)
85%
8.5
High quality audio
80%
8.0
High quality video
90%
9.0
Online Meetings / Events (3)
80%
8.0
Calendar integration
80%
8.0
Meeting initiation
80%
8.0
Record meetings / events
80%
8.0
Screen Sharing (1)
100%
10.0
Desktop sharing
100%
10.0
Online Events Collaboration (1)
100%
10.0
Live chat
100%
10.0
Online Events Security (2)
75%
7.5
User authentication
80%
8.0
Participant roles & permissions
70%
7.0
Unified Communications Platform and Collaboration
N/A
N/A
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Cloud PBX
N/A
N/A
Call Management
N/A
N/A
Mobile apps
N/A
N/A
Performance & Compatibility of Online Events Software (2)
90%
9.0
High quality audio
100%
10.0
High quality video
80%
8.0
Online Meetings / Events (3)
86.66666666666666%
8.7
Calendar integration
70%
7.0
Meeting initiation
90%
9.0
Record meetings / events
100%
10.0
Screen Sharing (1)
100%
10.0
Desktop sharing
100%
10.0
Online Events Collaboration (1)
90%
9.0
Live chat
90%
9.0
Online Events Security (2)
90%
9.0
User authentication
100%
10.0
Participant roles & permissions
80%
8.0
Unified Communications Platform and Collaboration
N/A
N/A
Score 8 out of 10
Vetted Review
Verified User
Cloud PBX (1)
100%
10.0
Directory of employee names
100%
10.0
Call Management (3)
90%
9.0
Call recording
100%
10.0
Call screening
100%
10.0
Message alerts
70%
7.0
Mobile apps (2)
100%
10.0
Mobile app for iOS
100%
10.0
Mobile app for Android
100%
10.0
Performance & Compatibility of Online Events Software (2)
100%
10.0
High quality audio
100%
10.0
High quality video
100%
10.0
Online Meetings / Events (3)
86.66666666666666%
8.7
Calendar integration
100%
10.0
Meeting initiation
90%
9.0
Record meetings / events
70%
7.0
Screen Sharing (1)
100%
10.0
Desktop sharing
100%
10.0
Online Events Collaboration (1)
80%
8.0
Live chat
80%
8.0
Online Events Security (2)
90%
9.0
User authentication
100%
10.0
Participant roles & permissions
80%
8.0
Unified Communications Platform and Collaboration (2)
N/A
N/A
Centralized communications management
N/A
N/A
Call and meeting analytics
N/A
N/A
Laura Lynn Morrissey | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User
Cloud PBX (2)
60%
6.0
Hosted PBX
60%
6.0
Multi-level Interactive Voice Response (IVR)
60%
6.0
Call Management (1)
40%
4.0
Call recording
40%
4.0
Mobile apps (2)
70%
7.0
Mobile app for iOS
70%
7.0
Mobile app for Android
70%
7.0
Performance & Compatibility of Online Events Software (2)
80%
8.0
High quality audio
80%
8.0
High quality video
80%
8.0
Online Meetings / Events (3)
100%
10.0
Calendar integration
100%
10.0
Meeting initiation
100%
10.0
Record meetings / events
100%
10.0
Screen Sharing (1)
100%
10.0
Desktop sharing
100%
10.0
Online Events Collaboration (1)
100%
10.0
Live chat
100%
10.0
Online Events Security (2)
35%
3.5
User authentication
20%
2.0
Participant roles & permissions
50%
5.0
Unified Communications Platform and Collaboration (4)
N/A
N/A
Centralized communications management
N/A
N/A
Team messaging
N/A
N/A
Team document sharing
N/A
N/A
Call and meeting analytics
N/A
N/A
Yong Wu | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Cloud PBX (2)
70%
7.0
Multi-level Interactive Voice Response (IVR)
70%
7.0
Directory of employee names
70%
7.0
Call Management (5)
78%
7.8
Call recording
80%
8.0
Call park
70%
7.0
Call screening
80%
8.0
Message alerts
80%
8.0
Business SMS/External Messaging
80%
8.0
Mobile apps (2)
75%
7.5
Mobile app for iOS
80%
8.0
Mobile app for Android
70%
7.0
Performance & Compatibility of Online Events Software (2)
70%
7.0
High quality audio
70%
7.0
High quality video
70%
7.0
Online Meetings / Events (3)
80%
8.0
Calendar integration
80%
8.0
Meeting initiation
80%
8.0
Record meetings / events
80%
8.0
Screen Sharing (1)
90%
9.0
Desktop sharing
90%
9.0
Online Events Collaboration (1)
80%
8.0
Live chat
80%
8.0
Online Events Security (2)
80%
8.0
User authentication
80%
8.0
Participant roles & permissions
80%
8.0
Unified Communications Platform and Collaboration
N/A
N/A
Score 8 out of 10
Vetted Review
Verified User
Cloud PBX (3)
63.33333333333333%
6.3
Hosted PBX
60%
6.0
Multi-level Interactive Voice Response (IVR)
60%
6.0
Directory of employee names
70%
7.0
Call Management (7)
75.71428571428571%
7.6
Answering rules
70%
7.0
Call recording
80%
8.0
Call park
70%
7.0
Call screening
80%
8.0
Message alerts
80%
8.0
Business SMS/External Messaging
70%
7.0
Voicemail Transcription
80%
8.0
Mobile apps (2)
90%
9.0
Mobile app for iOS
80%
8.0
Mobile app for Android
100%
10.0
Performance & Compatibility of Online Events Software (2)
70%
7.0
High quality audio
70%
7.0
High quality video
70%
7.0
Online Meetings / Events (3)
80%
8.0
Calendar integration
80%
8.0
Meeting initiation
80%
8.0
Record meetings / events
80%
8.0
Screen Sharing (1)
80%
8.0
Desktop sharing
80%
8.0
Online Events Collaboration (1)
80%
8.0
Live chat
80%
8.0
Online Events Security (2)
75%
7.5
User authentication
80%
8.0
Participant roles & permissions
70%
7.0
Unified Communications Platform and Collaboration (4)
87.5%
8.8
Centralized communications management
90%
9.0
Team messaging
80%
8.0
Team document sharing
90%
9.0
Call and meeting analytics
90%
9.0
Score 1 out of 10
Vetted Review
Verified User
Cloud PBX (3)
23.333333333333336%
2.3
Hosted PBX
10%
1.0
Multi-level Interactive Voice Response (IVR)
10%
1.0
Directory of employee names
50%
5.0
Call Management (7)
14.285714285714286%
1.4
Answering rules
30%
3.0
Call recording
10%
1.0
Call park
20%
2.0
Call screening
20%
2.0
Message alerts
10%
1.0
Business SMS/External Messaging
10%
1.0
Voicemail Transcription
N/A
N/A
Mobile apps (2)
25%
2.5
Mobile app for iOS
10%
1.0
Mobile app for Android
40%
4.0
Performance & Compatibility of Online Events Software (2)
15%
1.5
High quality audio
20%
2.0
High quality video
10%
1.0
Online Meetings / Events (3)
16.666666666666668%
1.7
Calendar integration
10%
1.0
Meeting initiation
20%
2.0
Record meetings / events
20%
2.0
Screen Sharing
N/A
N/A
Online Events Collaboration (1)
N/A
N/A
Live chat
N/A
N/A
Online Events Security (2)
10%
1.0
User authentication
10%
1.0
Participant roles & permissions
10%
1.0
Unified Communications Platform and Collaboration (4)
15%
1.5
Centralized communications management
10%
1.0
Team messaging
10%
1.0
Team document sharing
10%
1.0
Call and meeting analytics
30%
3.0
Score 8 out of 10
Vetted Review
Verified User
Cloud PBX (3)
N/A
N/A
Hosted PBX
N/A
N/A
Multi-level Interactive Voice Response (IVR)
N/A
N/A
Directory of employee names
N/A
N/A
Call Management (7)
N/A
N/A
Answering rules
N/A
N/A
Call recording
N/A
N/A
Call park
N/A
N/A
Call screening
N/A
N/A
Message alerts
N/A
N/A
Business SMS/External Messaging
N/A
N/A
Voicemail Transcription
N/A
N/A
Mobile apps (2)
35%
3.5
Mobile app for iOS
70%
7.0
Mobile app for Android
N/A
N/A
Performance & Compatibility of Online Events Software (2)
90%
9.0
High quality audio
90%
9.0
High quality video
90%
9.0
Online Meetings / Events (3)
83.33333333333334%
8.3
Calendar integration
100%
10.0
Meeting initiation
80%
8.0
Record meetings / events
70%
7.0
Screen Sharing (1)
90%
9.0
Desktop sharing
90%
9.0
Online Events Collaboration (1)
10%
1.0
Live chat
10%
1.0
Online Events Security (2)
40%
4.0
User authentication
N/A
N/A
Participant roles & permissions
80%
8.0
Unified Communications Platform and Collaboration (4)
N/A
N/A
Centralized communications management
N/A
N/A
Team messaging
N/A
N/A
Team document sharing
N/A
N/A
Call and meeting analytics
N/A
N/A
Score 8 out of 10
Vetted Review
Verified User
Cloud PBX (3)
26.666666666666664%
2.7
Hosted PBX
N/A
N/A
Multi-level Interactive Voice Response (IVR)
N/A
N/A
Directory of employee names
80%
8.0
Call Management (7)
38.57142857142857%
3.9
Answering rules
N/A
N/A
Call recording
100%
10.0
Call park
80%
8.0
Call screening
N/A
N/A
Message alerts
50%
5.0
Business SMS/External Messaging
N/A
N/A
Voicemail Transcription
40%
4.0
Mobile apps (2)
50%
5.0
Mobile app for iOS
100%
10.0
Mobile app for Android
N/A
N/A
Performance & Compatibility of Online Events Software (2)
90%
9.0
High quality audio
90%
9.0
High quality video
90%
9.0
Online Meetings / Events (3)
76.66666666666667%
7.7
Calendar integration
50%
5.0
Meeting initiation
90%
9.0
Record meetings / events
90%
9.0
Screen Sharing (1)
70%
7.0
Desktop sharing
70%
7.0
Online Events Collaboration (1)
N/A
N/A
Live chat
N/A
N/A
Online Events Security (2)
N/A
N/A
User authentication
N/A
N/A
Participant roles & permissions
N/A
N/A
Unified Communications Platform and Collaboration (4)
52.5%
5.3
Centralized communications management
N/A
N/A
Team messaging
60%
6.0
Team document sharing
100%
10.0
Call and meeting analytics
50%
5.0
Score 10 out of 10
Vetted Review
Verified User
Cloud PBX (1)
100%
10.0
Directory of employee names
100%
10.0
Call Management (4)
100%
10.0
Answering rules
100%
10.0
Call recording
100%
10.0
Call screening
100%
10.0
Message alerts
100%
10.0
Mobile apps (1)
80%
8.0
Mobile app for iOS
80%
8.0
Performance & Compatibility of Online Events Software (2)
100%
10.0
High quality audio
100%
10.0
High quality video
100%
10.0
Online Meetings / Events (3)
90%
9.0
Calendar integration
70%
7.0
Meeting initiation
100%
10.0
Record meetings / events
100%
10.0
Screen Sharing (1)
100%
10.0
Desktop sharing
100%
10.0
Online Events Collaboration (1)
90%
9.0
Live chat
90%
9.0
Online Events Security (2)
100%
10.0
User authentication
100%
10.0
Participant roles & permissions
100%
10.0
Unified Communications Platform and Collaboration
N/A
N/A
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