Overview
What is Zoom?
Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone,…
ZOOM is miles ahead of the game.
The go-to solution for data security assurance in communications
Zoom does the job
Finest product for Conferencing
Get More Done with ZOOM!!
Zoom helped us build our client base
How Zoom has helped my day-to-day operations
Careless customer service
Frustrated with Zoom
Zoom Review
Zoom Review
Zoom- Best Online Platform for Interactions
Frustrated by Zoom's poor UX that doesn't improve over time. Annoyed that it forces you to install updates at the worst possible time--right before a meeting :-/
Zoom met our needs during difficult times.
How Zoom Differs From Its Competitors
Experience Using Zoom Phone
Zoom Rooms
Zoom Rooms
Experience Using Zoom Phone
Zoom Rooms
Zoom Rooms
Zoom has made it easier for …
Zoom Rooms
Experience Using Zoom Phone
Zoom Rooms
Zoom Rooms
Experience Using Zoom Phone
Experience Using Zoom Phone
Experience Using Zoom Phone
Experience Using Zoom Phone
Zoom Rooms
Experience Using Zoom Phone
Zoom Rooms
Zoom Rooms
Zoom Rooms
Zoom Rooms
Zoom Rooms
Zoom Rooms
Experience Using Zoom Phone
Zoom Rooms
Zoom Rooms
Zoom Rooms
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Zoom Rooms
Zoom Rooms
Experience Using Zoom Phone
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Desktop sharing (701)8.181%
- Meeting initiation (689)7.979%
- High quality audio (706)7.777%
- High quality video (708)7.676%
Reviewer Pros & Cons
Video Reviews
18 videos
Pricing
Add-On Zoom Translated Captions
$5
Add-On - Zoom Whiteboard
$24.90
Pro
$149.90
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
Performance & Compatibility of Online Events Software
Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.
- 7.7High quality audio(706) Ratings
High quality audio connection is consistently available, with few or no interruptions.
- 7.6High quality video(708) Ratings
High quality video connection is consistently available, with few or no interruptions.
Screen Sharing
Features related to remote screen sharing capabilities.
- 8.1Desktop sharing(701) Ratings
Presenters can remotely share a view of their desktop with attendees.
Online Meetings / Events
Features related to hosting and attending meetings and events online.
- 7.5Calendar integration(630) Ratings
Scheduling capabilities integrate with users’ Calendars.
- 7.9Meeting initiation(689) Ratings
Meetings can be easily initiated, whether they are scheduled or on the fly.
- 7.7Record meetings / events(662) Ratings
Meetings and webinars can be recorded for playback.
Online Events Collaboration
Features related to collaboration between attendees during web conferences, webinars, and other online events.
- 7.4Live chat(598) Ratings
Participants can use one-on-one and group instant messaging to communicate privately or selectively during meetings.
Online Events Security
Features related to the security of meetings and other events held via web conferencing/webinar software.
- 6.7User authentication(514) Ratings
Administrators can require users to authenticate their identities before joining a meeting.
- 6.9Participant roles & permissions(567) Ratings
Administrators can grant users different levels of access to conferences, as moderators, presenters, attendees, or participants. Permissions can be set for individual users, or based on user role/group.
Cloud PBX
A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment
- 5.3Hosted PBX(10) Ratings
Hosted telephony infrastructure obviated the need for local PBX hardware
- 5.6Multi-level Interactive Voice Response (IVR)(12) Ratings
IVR is a phone menu allowing callers to interact with the system through voice and keypad
- 6.7Directory of employee names(14) Ratings
Voice directory of all employees for self-service dialing
Call Management
Customized phone system settings
- 6.5Answering rules(11) Ratings
Ability to enter rules to route calls to main number or other extensions in case of absence
- 8.1Call recording(18) Ratings
Automatic recording of inbound and outbound calls
- 5.8Call park(11) Ratings
Ability to hold calls in virtual location and subsequently access from any phone in system
- 6.5Call screening(11) Ratings
Ability to block numbers or send calls directly to voicemail
- 6.3Message alerts(15) Ratings
Receive SMS and email message notifications for voice and fax messages
- 6.8Business SMS/External Messaging(7) Ratings
Unlimited SMS and/or MMS with clients
- 7.1Voicemail Transcription(11) Ratings
AI-powered voice-to-text transcription of voicemails
Mobile apps
Apps are compatible with mobile devices.
- 8.1Mobile app for iOS(19) Ratings
App for iPhone and iPad
- 6.8Mobile app for Android(14) Ratings
Android app
Unified Communications Platform and Collaboration
UCaaS platforms allow teams to collaborate internally in one central space.
- 4.9Centralized communications management(10) Ratings
All voice, chat, and video features can be managed from one central platform.
- 5.3Team messaging(11) Ratings
Team members can send each other messages.
- 6.7Team document sharing(11) Ratings
Documents can be shared with other team members.
- 5Call and meeting analytics(11) Ratings
Analytics and reporting are available about both calls and meetings.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Zoom?
Zoom Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
- Supported: Business SMS/External Messaging
- Supported: Voicemail Transcription
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Performance & Compatibility of Online Events Software Features
- Supported: High quality audio
- Supported: High quality video
Online Meetings / Events Features
- Supported: Scheduling
- Supported: Calendar integration
- Supported: Meeting initiation
- Supported: Record meetings / events
Screen Sharing Features
- Supported: Desktop sharing
Online Events Collaboration Features
- Supported: Live chat
Online Events Security Features
- Supported: User authentication
- Supported: Participant roles & permissions
Unified Communications Platform and Collaboration Features
- Supported: Centralized communications management
- Supported: Team messaging
- Supported: Team document sharing
- Supported: Call and meeting analytics
Zoom Videos
Zoom Integrations
Zoom Competitors
Zoom Technical Details
Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Windows, Linux, Mac |
Mobile Application | Apple iOS, Android, Blackberry, Mobile Web |
Supported Countries | North America, South America, Europe, Africa, Asia, Australia |
Supported Languages | English |
Zoom Downloadables
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(5192)Attribute Ratings
- 4.2Likelihood to Renew16 ratings
- 10Availability1 rating
- 9Performance2 ratings
- 6.8Usability39 ratings
- 4.3Support Rating39 ratings
- 9.6Implementation Rating7 ratings
- 7Configurability1 rating
- 10Product Scalability1 rating
- 10Ease of integration1 rating
- 10Vendor pre-sale1 rating
- 10Vendor post-sale1 rating
- 9.2Professional Services8 ratings
- 7.9Contract Terms and Pricing Model13 ratings
Reviews
(1-1 of 1)Zoom is a New World Video Platform
- Features! See above for its rich feature set. It's so easy to onboard users onto the platform because it's easy to get them excited about all the ways Zoom can help them. My users are buying popup greenscreens left and right because they're so excited about Zoom's Virtual Background feature, for instance.
- Integration. The best example of which is Zoom's full integration with the Kubi robot. This robot is a tablet mounted on a swiveling stand which can be controlled remotely through Zoom to be able to look all around a room. My company uses it for telehealth purposes, and my team in particular uses the robot for video shoots in which we need a quick and easy remote shot of a crowd or event. We even have someone using Zoom and a Kubi to remotely monitor an empty front desk and greet guests who walk into the building. Few (if any) platforms can boast integration with such pioneering technology.
- Price. Zoom is very reasonably priced to be sure. Not only are we saving by using it instead of other, more expensive video platforms--we are saving thousands in other, less measurable fields. Since the inception of Zoom at my company, travel costs have dipped significantly (because most managers and directors are more inclined to use the reliable Zoom platform to communicate, as opposed to traveling between offices). We were also able to almost eliminate several costly teleconferencing services. Ironically, full video meetings with high-quality VoIP audio are significantly cheaper than traditional phone-only teleconferences. Lastly, this may be anecdotal, but there is a perceived increase in productivity since Zoom allows more direct team communication than was previously possible.
- While very good for what it is, the Zoom Room solution for conference rooms has some flaws. We have just over 30 of these rooms throughout the company, and issues with connectivity are a bit frequent, and this is likely due to the fact that it uses two consumer devices (a PC or Mac plus an iPad) which require a constant connection for the platform to work. Many may find it easier to support a conference room system involving one mini PC running Zoom (reminder, Zoom is available for Linux on PCs as well as Windows and Mac) and a simple wireless keyboard/mouse to control the meeting, instead of using a Wi-Fi connected tablet.
- I would personally like to see even more cross-platform integrations on the part of Zoom. For instance, Facebook Live is a powerful new outreach platform, and would be even more powerful if it could sync up with Zoom. Imagine starting a Facebook Live broadcast through a Zoom Webinar room and reaching hundreds of followers with full video. Virtual Reality is another growing technology. I actually found it possible to stream a virtual reality video through Zoom by using Zoom's Screen Share feature for Android. By mirroring an Android phone running a VR app, I was able to broadcast a 360 video in a standard Zoom room so that other Android and iPhone users could view through Google Cardboard. But this is more of a workaround than a baked-in feature. Something like a "Go VR" button which converted your video to a stereoscopic mode, or that enabled VR streaming through consumer VR cameras like the Ricoh Theta, would be truly amazing through Zoom. (UPDATE Jan 26, 2017: Zoom recently announced support for Facebook Live)
- High quality audio
- 100%10.0
- High quality video
- 100%10.0
- Calendar integration
- 100%10.0
- Meeting initiation
- 100%10.0
- Record meetings / events
- 100%10.0
- Desktop sharing
- 100%10.0
- Live chat
- 100%10.0
- User authentication
- 100%10.0
- Participant roles & permissions
- 100%10.0
- I'm more involved in the support aspect of Zoom than the financial, but I can say that it represents significant savings, both because it is more reasonably priced than many competitors, and because its ease of use leads, naturally, to reduced travel cost. Its feature set allows companies to condense multiple platforms into one Zoom subscription. Why continue paying for a costly enterprise teleconference account when Zoom has VoIP audio and baked-in teleconferencing?
- Reduced support needs is another plus. Supporting Zoom is a Breeze compared to supporting other platforms. Having been part of a very small team supporting Zoom companywide for the past two years, I can attest that my job has gotten easier and easier as people quickly got used to the platform. This has allowed me the freedom to take on multiple projects in addition to being the Zoom support grunt. And, it saves the company as less heads are required to scale and support the platform.
- Zoom has produced a productivity metric which my company has never previously been able to observe. Because it is the standard for communications throughout the company, we can easily draw up a weekly productivity glance by measuring the amount, duration, and purposes of Zoom meetings. Zoom's reporting features are very good, so this is an easy task every week, and the chiefs love seeing it.
Sticky features like this, and the fact that they're among the cheapest conference room solutions out there, do add value to the platform. But they still have work to do to make them more solid.
- Adobe Connect, BlueJeans, Google Hangouts, GoToMeeting, Join.me, Skype for Business and WebEx Meetings
While we began to evaluate other technologies, we looked at WebEx, Join.me, GoToMeeting, and BlueJeans. These are all perfectly capable platforms, and there's a reason they're so popular among other businesses. BlueJeans is the best among these in my opinion. But pound per pound, none of them compared to Zoom.
Some companies may prefer the low cost, easy support, and wide availability of something like Google Hangouts or Skype. And those with Office 365 subscriptions may find it very easy to justify using Skype for Business, which is not at all a bad move. But Zoom was the clear winner for our company, and around here it enjoys an NPS hovering in the 70s and 80s.
- Internal video meetings are the currently most important use case, and I'd imagine this is the case for many other companies
- Zoom Chat is the most popular company chat platform.
- Large Zoom webinars are commonly used for internal and external purposes.
- Zoom is widely used throughout the company as a recording platform, for recording screen shares or video as a shareable .mp4.
- We have over 30 Zoom Rooms set up throughout the company, with plans for many more.
- Virtual Backgrounds are a really innovative baked in feature. No longer do users have to install extra applications like ManyCam or Xsplit--Zoom already includes greenscreen capability.
- Zoom's integration with the Kubi robot allows for a wide range of use cases, from remote robotic monitoring of an office to more interactive face to face meetings.
- Zoom's sizeable collection of international numbers allows us to set up calls all around the globe.
- Attention tracking is a brand new Zoom feature that our marketing people really seem to be excited about. It lets the host know if participants don't have Zoom as the active window (and therefore aren't paying full attention) during webinars.
- Zoom will hopefully, in the not too distant future, have support for Virtual and Augmented reality.
- Zoom's brand new integration with Facebook Live and YouTube live will really expand our outreach abilities. We're planning many big FB Live videos.
- Price
- Product Features
- Product Usability
- Product Reputation
- Prior Experience with the Product
- Vendor Reputation
- Analyst Reports
- Third-party Reviews
- Implemented in-house
- None, it was as smooth as could possibly be expected.
- Self-taught
Best of all, Zoom also lets you customize the internal landing page for users using HTML.
I made another one with photoreceptors so that if someone hovers their hand over a receptor, it triggers AutoHotKey scripts to do stuff like start or stop sharing in Zoom, advance a PowerPoint slide, etc. There are tons of possibilities for making custom setups like this.
They're very good at giving detailed release notes any time there's an update, and their documentation is always great.
- Using video. Zoom's technology allows video to perform well even with poor network strength, which greatly reduces confusion and frustration among users. It's very easy to get into a meeting with video.
- Zoom's great new features like Polling, Breakout Rooms, and Registration are all easy to use. They're more complex features which do require explanation, but despite their complexity, it's still rather easy to provide training for using these features.
- Screen sharing is now easier than ever since Zoom added a Screen Share button to its client home screen. Plus instant share in Zoom Rooms is now possible thanks to ultrasonic detection.
- Scheduling meetings might benefit from being simplified. The scheduling popup is a bit more complicated than many expect, and since we use Outlook companywide, it takes an extra step to get an invite to open in Outlook and send it from there. There is a way to schedule so that it goes right to Outlook, but it requires the user to go to "Meetings" first, and then click on a Schedule dropdown and select "Outlook". Nobody knows about this. So, I wish we could configure Zoom so that the Schedule button on the Home Screen automatically goes to Outlook if Outlook is detected.
- Difficulties with logging in is probably the most common support call we get. This is because we use Zoom's SSO feature. The feature is just fine, but it's just the nature of the beast that logging in with SSO takes more steps.
- Zoom's back end might need some work. For instance, there are advanced user features like Virtual Background, Breakout Rooms, Automatic Recording, etc. Currently, the only way to enable these features for users is by individually clicking through each user and checking each checkbox. So, I've had to write scripts to turn features on or off companywide as they're released. Either that, or we use an intern to do all of the clickwork. Zoom needs a way to turn a feature on or off simultaneously for all users or a group.
- Facebook Live
- Kubi Robot
- Zapier
I haven't really messed with Zapier much, but there are a bunch of Zaps that let you add Webinar registrants create Zoom calendar events.
- VR--Virtual Reality support and integration with any of the various VR platforms would be a huge selling point for us. Imagine integration with the Ricoh Theta camera or the Daydream headset
- Google Home/Alexa/Siri/Cortana--Zoom just got started with Siri support, but if there were scores of phrases to use with voice platforms like this, Zoom would be amazing. Imagine saying "OK Google, invite John Doe and Jane Doe to a meeting".
- Augmented Reality--Zoom's Virtual Backdrops feature is great, but it would be a lot of fun if it could overlay customize-able bits of useful information in a video feed.
- File import/export
There are very rarely unexpected impacts. We always test updates before releasing companywide, but nothing bad ever turns up. One recent issue was actually my fault--Zoom released a new Waiting Room feature, and I enabled it companywide, not realizing that it supersedes the Join Before Host functionality--which everyone in the company relies on. I disabled the feature and now we only enable the Waiting Room feature for individuals upon request. So be careful to find out what something does before enabling it.
- The latest update we did happened to be the 4.x update, which has all kinds of improvements like Facebook Live integration, improvements to Breakout rooms, voice integration, multiple screen sharing capabilities, multiple co-hosts, etc
- There are always minor process update--Zoom continually improves the flow of their platform
- I've heard people say, when other companies release updates, it's like "oh geez, now I have to update again." But when Zoom updates, it's like opening a pile of great presents.
- Lots more great new features
- Minor updates to improve useability
- Possibly changing some UI elements