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Zoom

Zoom

Overview

What is Zoom?

Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone,…

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Recent Reviews

Zoom Review

1 out of 10
January 19, 2024
Incentivized
In my experience, it uses too much RAM, so if you have less than 16GB RAM, your computer will freeze when using Zoom. The desktop Zoom …
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Zoom

9 out of 10
December 11, 2023
We use zoom for a good portion of our meetings.
We use zoom to host meetings with people outside of our organization that do not have …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 25 features
  • Desktop sharing (697)
    8.1
    81%
  • Meeting initiation (685)
    7.9
    79%
  • High quality audio (704)
    7.7
    77%
  • High quality video (706)
    7.6
    76%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

18 videos

Zoom: How Video Conferencing Let a Music Producer Stay on Beat
04:15
Information Services Managers uses Zoom Exclusively: User Review
01:21
User Review: Zoom Resolves the Struggles of Planning Meetings as Communication Goes Virtual
03:46
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Pricing

View all pricing

Add-On Zoom Translated Captions

$5

Cloud
per month per license

Add-On - Zoom Whiteboard

$24.90

Cloud
per year

Pro

$149.90

Cloud
per year per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://zoom.us/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

7.2
Avg 8.1

Screen Sharing

Features related to remote screen sharing capabilities.

7.6
Avg 8.0

Online Meetings / Events

Features related to hosting and attending meetings and events online.

7.5
Avg 8.0

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

7.3
Avg 7.7

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

7.1
Avg 7.5

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

5.3
Avg 8.1

Call Management

Customized phone system settings

6.7
Avg 8.2

Mobile apps

Apps are compatible with mobile devices.

7.4
Avg 8.6

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

5.5
Avg 7.4
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Product Details

What is Zoom?

Zoom One brings together team chat, phone, whiteboard, and meetings in one offering. Purpose-built to work together, Zoom One provides simplified management and delivers communications flexibility to power modern workforces.

-- Zoom Meetings
–– Zoom Team Chat
-- Zoom Phone
-- Zoom Whiteboard

Zoom Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts
  • Supported: Business SMS/External Messaging
  • Supported: Voicemail Transcription

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Performance & Compatibility of Online Events Software Features

  • Supported: High quality audio
  • Supported: High quality video

Online Meetings / Events Features

  • Supported: Scheduling
  • Supported: Calendar integration
  • Supported: Meeting initiation
  • Supported: Record meetings / events

Screen Sharing Features

  • Supported: Desktop sharing

Online Events Collaboration Features

  • Supported: Live chat

Online Events Security Features

  • Supported: User authentication
  • Supported: Participant roles & permissions

Unified Communications Platform and Collaboration Features

  • Supported: Centralized communications management
  • Supported: Team messaging
  • Supported: Team document sharing
  • Supported: Call and meeting analytics

Zoom Video

With Team Chat, Phone, and AI Companion, Zoom is a platform for work communication. Zoom can be used to share calendar availability, connect with a team, andn access a work phone on any device.

Zoom Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Blackberry, Mobile Web
Supported CountriesNorth America, South America, Europe, Africa, Asia, Australia
Supported LanguagesEnglish

Frequently Asked Questions

Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone, Meetings, omnichannel cloud Contact Center, smart recordings, and Whiteboard.

Webex Meetings, GoTo Meeting, and Microsoft Teams are common alternatives for Zoom.

Reviewers rate Desktop sharing and Call recording highest, with a score of 8.1.

The most common users of Zoom are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(5190)

Attribute Ratings

Reviews

(26-50 of 728)
Companies can't remove reviews or game the system. Here's why
Score 10 out of 10
Vetted Review
Verified User
On a daily basis, Zoom is a great tool, allowing you to connect seamlessly with other colleagues, and allowing you to work together to create an impact on your organization. If you need a quick meeting you can keep cameras closed, and if you are on the phone you can use driving mode.
Neil Kloster, MA, MBA | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
It's good for large-scale meetings. We have used Zoom for a few years now as I believe other platforms have not been able to support the bandwidth that we need for these calls (500+ people), but Zoom makes that easy for everyone, and we don't have any interruptions or breaks as we previously did with other communication software.
December 02, 2022

Quick review for Zoom -

Score 7 out of 10
Vetted Review
Verified User
From my point of view, is one of the best meeting tools, to be used on training purposes. For business, if Zoom improves the integration with mail clients (i/e Outlook) could be best than MS teams
Lawrent Milton | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
I'm using Zoom exclusively to teach private lessons online. I use videos, chat, PowerPoint slides, iPad screen mirroring, Youtube, and Zoom does the job perfectly well. I never had any issues, before, during, or after a session. The video and audio quality are amazing, and starting/stopping/switching to a different shared resource is always smooth and fast. I like the fact that you can customize your virtual background, not only for privacy reasons but also to add a 'lead-in' activity to the lesson, or a theme. I find Zoom, or any web conferencing tool for that matter, less efficient when it comes to a younger child audience, but that is not due to Zoom, it is rather a matter of personal choice when working with children. Zoom does not replace classroom experience.
November 24, 2022

Zoom is still the best

Score 10 out of 10
Vetted Review
Verified User
In any group meeting that is needed Zoom is a great option, I have used Zoom for both personal and professional work and the platform has worked quite well in every scenario. I think for older users it has been difficult to adjust to Zoom and understand the mute button and things like that. However, the host does have capabilities and privileges that help the meetings be more productive.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
In terms of technical quality, Zoom is a product that works pretty well and gets the main job done properly.
However, the fact that you need to install an app to use it and the constant request for re-login makes it feel a bit like an old-school piece of software. Nowadays all of these types of products are mostly "web-based" without the need for any potential installation.
Danish Qureshi | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
For Mid and Small sized organizations who have options of Remote work for their employees, Zoom would be a good option to have conenct with the Team. Meeting clients, doing presentations, recording sessions, Arraigning online rooms, Polls, etc, Zoom will do the Job perfectly. It is cost effective and easy to use.

For Bigger organizations where they want to be more specific about controlling the audience like chat controls, limit the use of some words, Mobile application is not that friendly. Plus i read online that security might be a concern. It did not effect us, but maybe for organizations with more concerns about it do need to check in details.
Marcellous Wright, PMP® | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Zoom is easier for small to medium size businesses to conduct meetings for remote and office employees. The best thing is the price point and user-friendly options are better than using Microsoft Teams to conduct meetings and conference calls with employees as well as leadership to make sure everyone is on task and in compliance.
Ben Polen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Zoom's capabilities in meetings and webinars generally seem to be ahead of the curve. Zoom Rooms give users many different configuration options for display layout and camera function during meetings. Wireless sharing through Zoom is simple for users to do.
Richard Davies | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Zoom is a great tool for remote team collaboration, screen sharing, and web conferencing. They have a generous free pricing tier that's great for small teams and casual use.
Score 9 out of 10
Vetted Review
Verified User
1. Zoom is beat suited where you want to connect your customers peer to peer. sometimes paperwork is not enough to describe your submissions. In that case appellant wants to video conferencing request and Zoom works well on that.
2. It is also well suited on web development issues where you want to show the module of the application, users can easily see that using screen sharing feature.
3. Apart from that in some scenario where Zoom meetings lag behind is connectivity stability. sometimes it is hard to understand because audio is not coming properly.
Tara Brueske | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Incentivized
It works great for meetings where there is talking and where you want to share your screen with others to show examples. Webinars are great to run as well because of the sharing screen and video options. But in the case of concerts, it's good but could be better for sound. Also, it would be nice to have the feature wherein the speaker mode, it stays on the main speaker and doesn't go to a random person who forgot to mute their sound.
Score 10 out of 10
Vetted Review
Verified User
I think Zoom is very well suited to the study and work scenarios. Having to collaborate with different people remotely is the perfect reason to use it. Collaboration nowadays is fundamental in work and study scenarios and zoom really helps a lot, especially after pandemics and also worldwide too. Also to be in contact with loved ones that are far away.
Score 10 out of 10
Vetted Review
Verified User
Zoom is well suited for customer facing calls and / or internal meetings / calls. I typically use Google Meet for quick one on one internal calls just because people logging into the meeting can quickly load into the meeting instead of it redirecting you to a separate application. Not necessary to use a different application - Zoom is perfectly fine, but it is just my preference.
Score 9 out of 10
Vetted Review
Verified User
I have used Zoom extensively in both professional and personal arena and I love how easy it is to install and use it. Both on computers and on phone. We use Zoom in our organization for external clients who don't use Teams and it is absolutely easy to connect. My children used Zoom for their virtual piano lessons during Covid and continue to use it when there is a need for virtual class.
Bobby Apodaca | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Each Zoom session has been relatively successful, meaning I have been able to conduct each scheduled meeting or conference call. However, the user experience was not as good as other similar tools. I would recommend it as a viable option for video and conference calls, but it would not be my first choice.
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