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Zoom

Zoom

Overview

What is Zoom?

Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone,…

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Recent Reviews

Zoom does the job

10 out of 10
April 08, 2024
Incentivized
I use Zoom to hold meetings when we can't be together because of distance or disease. I started using it to teach remotely, and was very …
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Zoom Review

1 out of 10
January 19, 2024
Incentivized
In my experience, it uses too much RAM, so if you have less than 16GB RAM, your computer will freeze when using Zoom. The desktop Zoom …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 25 features
  • Desktop sharing (702)
    8.1
    81%
  • Meeting initiation (690)
    7.9
    79%
  • High quality audio (707)
    7.7
    77%
  • High quality video (709)
    7.6
    76%

Reviewer Pros & Cons

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Video Reviews

18 videos

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Zoom: How Video Conferencing Let a Music Producer Stay on Beat
04:15
Information Services Managers uses Zoom Exclusively: User Review
01:21
User Review: Zoom Resolves the Struggles of Planning Meetings as Communication Goes Virtual
03:46
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Pricing

View all pricing

Add-On Zoom Translated Captions

$5

Cloud
per month per license

Add-On - Zoom Whiteboard

$24.90

Cloud
per year

Pro

$149.90

Cloud
per year per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://zoom.us/pricing/?utm_source=Tru…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

7.2
Avg 8.1

Screen Sharing

Features related to remote screen sharing capabilities.

7.5
Avg 8.0

Online Meetings / Events

Features related to hosting and attending meetings and events online.

7.5
Avg 7.9

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

7.3
Avg 7.7

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

7.2
Avg 7.5

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

6.2
Avg 8.2

Call Management

Customized phone system settings

7.1
Avg 8.2

Mobile apps

Apps are compatible with mobile devices.

7.7
Avg 8.6

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

6
Avg 7.5
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Product Details

What is Zoom?

Zoom is a collaboration platform designed to make connecting easier, more immersive, and more dynamic for businesses and individuals. Zoom technology facilitates modern collaboration through solutions like Team Chat, Phone, Meetings, omnichannel cloud Contact Center, AI Companion, and Whiteboard.

Zoom Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts
  • Supported: Business SMS/External Messaging
  • Supported: Voicemail Transcription

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Performance & Compatibility of Online Events Software Features

  • Supported: High quality audio
  • Supported: High quality video

Online Meetings / Events Features

  • Supported: Scheduling
  • Supported: Calendar integration
  • Supported: Meeting initiation
  • Supported: Record meetings / events

Screen Sharing Features

  • Supported: Desktop sharing

Online Events Collaboration Features

  • Supported: Live chat

Online Events Security Features

  • Supported: User authentication
  • Supported: Participant roles & permissions

Unified Communications Platform and Collaboration Features

  • Supported: Centralized communications management
  • Supported: Team messaging
  • Supported: Team document sharing
  • Supported: Call and meeting analytics

Zoom Videos

Zoom Workplace is an AI-powered collaboration platform.
Zoom is the official unified communications platform for MLB™, powering their Replay Operations Center, MLB.tv™ fan experience, and even the MLB Draft™ with Zoom Meetings, Zoom Phone and Zoom Contact Center.

Zoom Integrations

Zoom Competitors

Zoom Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Blackberry, Mobile Web
Supported CountriesNorth America, South America, Europe, Africa, Asia, Australia
Supported LanguagesEnglish

Zoom Downloadables

Frequently Asked Questions

Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone, Meetings, omnichannel cloud Contact Center, smart recordings, and Whiteboard.

Webex Meetings, GoTo Meeting, and Microsoft Teams are common alternatives for Zoom.

Reviewers rate Call recording and Mobile app for iOS highest, with a score of 8.3.

The most common users of Zoom are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(5191)

Attribute Ratings

Reviews

(576-600 of 734)
Companies can't remove reviews or game the system. Here's why
June 27, 2018

Zoom: a good solution for video conferencing

Verified User
Supervisor in Other
Information Technology and Services Company, 51-200 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Zoom is great for setting up video conferences with little notice, or where it isn't always possible to be put in contact with all participants beforehand. It is less appropriate if full administrative functionality is needed to adjust what is seen by each endpoint.
June 27, 2018

Zoom! or Zoom?

Jennifer Steffens | TrustRadius Reviewer
Jennifer Steffens
IT & Marketing Coordinator
Howry Residential Services (Mental Health Care, 201-500 employees)
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Zoom is a nice web conferencing system and would be well suited for a webinar-type scenario or for a group of people who are interacting with one another and needing to share specific documents, images, or desktops that cannot be shared via filesharing systems. I don't believe it is appropriate for a scenario that would be more dialogue heavy or interactive among groups as there is not currently a way to easily distinguish between who is talking and when.
June 27, 2018

Great quality for good price

Lilia Borisova | TrustRadius Reviewer
Lilia Borisova
Sales Manager
Aerostarter (Airlines/Aviation, 11-50 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I think Zoom is well suited in any scenario when you need a tool to have internet calls with anyone be it a member of your family or your professional contact. Regarding the size of organization, I think Zoom is well suited for any size of organizations: small companies, medium companies, as well as enterprises.
June 15, 2018

Zoom right over to reliable video communication!

Verified User
Employee in Other
Internet Company, 51-200 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Zoom is fantastic for speaking with prospects and clients about their accounts, as well as running online personalized training. Zoom supports meetings with many people involved so we have also used it as a conference dial-in function where there are both in-person attendees and remote attendees, and we screen share our presentations for all viewers. Another great scenario - which we haven't been able to use as often - is for presenting a webinar to up to 100 attendees who do not have audio but have access to chat. It's easy to run seminars/onboardings for large groups of people remotely and manage them via collaboration alongside your team. Another great scenario for Support is just quickly recording tutorial videos - it will show your webcam and you speaking as you share your screen.
June 15, 2018

Sharing your screen, not your pain

Eric Weiss | TrustRadius Reviewer
Eric Weiss
Customer Service Representative
Hatchbuck (Computer Software, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Zoom is well suited for presentations, technical support, demoing your product, or simply putting a face and meeting one on one with someone you may have gone back and forth with multiple emails or phone calls and building a stronger relationship with your clients. I know I get compliments about going "the extra mile" of jumping on a screen share compared to sending an email sometimes with a link that tells someone to read an article to solve a problem.
June 14, 2018

Zoom is amazing - no other call platform compares!

Peter Filias | TrustRadius Reviewer
Peter Filias
Customer Success Manager
Auth0 (Information Technology and Services, 201-500 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Zoom is well suited anywhere you have people in various locations - whether they are employees, contractors, customers, or prospective customers. Zoom is not well suited where internet connectivity issues exist. If there is questionable service, call quality degrades and it's advisable to disable the video portion of the call. It would be nice to have something in the UI suggest that a user disable video if their connection is unstable - perhaps?
June 14, 2018

Zoom is Your Remote Consulting Friend

Robbin Block | TrustRadius Reviewer
Robbin Block
Creative Marketing Strategist, Instructor, Moderator, Author
BLOCKbETA Marketing (Marketing and Advertising, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
As I said, it's perfect for working one-on-one with clients to demo software, go over a plan, share a screen remotely to do just about anything. That saves so much time. And you can do all that with the free version. I'm looking forward to trying it out for webinars. I've sat through a few of Zoom's webinars that explain how to set it up, and they've been very helpful.

It's worked well for me for what I need so far, so not sure where it may be less appropriate.
June 14, 2018

Zoom Review

Verified User
Employee in Sales
Computer Software Company, 51-200 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It does everything I need it to in terms of scheduling and taking calls/meetings. I also think it is a great reference point for future calls based on the recordings. Zoom is a basic tool that serves fully its purpose.
May 22, 2018

Videoconferencing with Greatness

Jose A Garcia | TrustRadius Reviewer
Jose A Garcia
Sales Representative
GB Advisors, Inc. (Information Technology and Services, 11-50 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Real great fit for companies with virtual conferencing needs, prospects meetings to show value and Look&Feel of apps, software solutions. Companies with support teams that provide support to existing customers while needing remote support. Meeting scheduling and virtual conferencing capabilities. Can not figure out where Zoom would not be suitable. Anyone can use it. Do you need to schedule a meeting across countries, companies and/or organizations? Zoom. remote support? Zoom. record on-screen meeting? Zoom and so it goes.
May 01, 2018

Great for online meetings

Verified User
Analyst in Research & Development
Higher Education Company, 10,001+ employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Zoom is suited well in any situation where you need to see people or work on documents together while meeting. If you are only using it to connect via phone or you need to see many screens at once, it might not be ideal.
April 17, 2018

Zoom is a safe, cost friendly option for conference calls

Yoav B. Guttman | TrustRadius Reviewer
Yoav B. Guttman
Demand Generation Manager
Marketo (Internet, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Zoom is well suited for quickly generating a link and a meeting in Google Calendar for people to call in through phone or through a link. It is incredibly easy to use, especially the free version.

It could be better at communicating with the creator of the event if you have to reschedule, even offering available times for someone to reschedule a meeting. I would also like to see improved integrations with chilipiper and salesforce.
April 06, 2018

In one word, Zoom is Reliable.

Julián González | TrustRadius Reviewer
Julián González
Production and Operation Manager
Bloomstar (Wholesale, 201-500 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Zoom is well suited for open meetings where multiple members need to interact. It is also a very good solution when there is a need to visually see the screen of another person, many times it is impossible to explain how a certain software or an Excel file work and with video conference and screen sharing this problem is solved.
Zoom might not be the best option for confidential meetings as most of the times the audio will come out of the computer speakers. This can be addressed with the use of headsets but then the video looks weird.
Zoom might also be less appropriate when audio clarity is extremely important, like speech analysis or transcriptions. This is not Zoom's fault because the audio clarity relies on the microphone used on each computer, and most of the times the microphones are very basic and the audio quality is not the best.
April 05, 2018

Zoom: Effective and Convenient Tool for Video Conferences and Daily Communications

Tolga Özgentürk | TrustRadius Reviewer
Tolga Özgentürk
International Sales Executive
OpsGenie (Computer Software, 51-200 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Zoom is suitable for having a product demonstration with customers, you can easily share a link and they would have multiple access methods on many different platforms, allowing you to share the screen and also send the recording to the customers. However for daily internal communications within the company Zoom may not be the first choice.
April 03, 2018

The best of a fairly miserable bunch

Glen Mehn | TrustRadius Reviewer
Glen Mehn
Head of Development Innovation
Nesta (Non-Profit Organization Management, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Zoom is great for booking conferences. I haven't (yet) found a country where it doesn't have a dial-in number which is *very* handy (though if anyone can find one, it'll be me, working in Pakistan, Bangladesh, Tajikistan, etc). The fact that they use normal numbers as well that people can call (As opposed to 0800/0845/1800/etc numbers which are expensive for mobiles) is extra handy.
March 22, 2018

Zoom Review

Kewyn Medina | TrustRadius Reviewer
Kewyn Medina
Supervisor IT Operations
Laureate International Universities (Education Management, 10,001+ employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
The share screen is a very powerful feature that allows a rich meeting interaction. The split session option it is a nice feature where you have the main stage where all participants are initially together but after some initial context, you need that different team goes to discuss internally some points and bring again to the main audience meeting.
Ease of use and initial installation.
March 22, 2018

Best option for Remote Virtual Session

Antonio Acosta | TrustRadius Reviewer
Antonio Acosta
ITSM Specialist
GB Advisors, Inc. (Information Technology and Services, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Well suited to cover remote activities like meetings, demo of proof, coaching, technical support, training. May be less appropriate to just establish sessions that could be managed by a phone call, but using this option you can reduce cost of these activities.
March 16, 2018

Feels like you're in the same room...even though you aren't.

Alicia Gates, CPA | TrustRadius Reviewer
Alicia Gates, CPA
Bookkeeper
Two Roads (Accounting, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Zoom is a great tool for anyone who needs to meet with staff or clients remotely. I could see it being helpful across all industries for corporate meetings (where users might be spread out across the country or world), and specifically for professional service organizations, such as lawyers, CPAs, accountants, engineers, etc. - any service where you would normally sit down with a client to go over detailed information, if those staff or clients aren't in the same room with you, then Zoom is a tool you need. Even the free version has an incredible amount of functionality, so it's almost silly to not use it.

For industries where everything is completed in person, Zoom might not be something you need. But as businesses move more and more into the digital world, I'm hard-pressed to find any industry that at least 1 person wouldn't benefit from using Zoom.
March 09, 2018

Zoom - Great Value (Free!) Great Functionality & Quality

Vince McConville | TrustRadius Reviewer
Vince McConville
Advisor / Director
Consiliosa Ltd (Information Technology and Services, 1-10 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Great for Personal & Small Business Use. Save time and money by not having to travel to meetings. The easy setup & scheduling of 1-2-1s & meetings mean even the most technology illiterate participant can easily join a meeting without the need for an account. If you need to upscale you can easily pay and it isn't that expensive. Can get expensive though if you start to fork out money for the hardware for the conference room solutions that look great. The video & sound quality in the meetings I've had has been very good.
March 09, 2018

Zoom Review

Nicole Nagy | TrustRadius Reviewer
Nicole Nagy
Assistant User Experience Researcher
CareerBuilder (Internet, 1001-5000 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
User Sessions for testing UX of software.
1:1 Collaboration sessions for both Visual/Graphic/UX/UI work.
Larger meetings with 20+ people
Scrum Meetings
Team meetings
Zoom is good for any sort of meeting whether you're communicating or collaborating on a screen. I highly recommend it to anyone. I don't think there is a situation where it would be inappropriate to use. It could even work for interviews.
January 26, 2018

Zoom your video

Andrey Perepelitsyn | TrustRadius Reviewer
Andrey Perepelitsyn
Microsoft SQL Server DBA
DBI (Information Technology and Services, 201-500 employees)
Score 8 out of 10
Vetted Review
Verified User
Likelihood to Recommend
If you need to see your participants or your customer wants to see you while conferencing, Zoom will be probably the best such solution on market. If you just need audio conferencing with screen and document sharing, you can find solutions working better for this. Maybe in future this will be addressed and other features will have the same quality as video in Zoom. This will make it the ultimate solution on market.
January 26, 2018

Zoom has been a great company decision

Nicolas Costa Ossa | TrustRadius Reviewer
Nicolas Costa Ossa
Director of Marketing & Sales
Koombea (Internet, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
This is a no-brainer if your process depends on this type of communication, that is calls or video calls. So sales people, demo teams, marketing teams for webinars, account managers, delivery teams, project managers... etc. It's also awesome for team conferencing, in case you have people sitting in different cities/places, which is our case and it works perfectly.
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