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Zoom

Zoom

Overview

What is Zoom?

Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone,…

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Recent Reviews

Zoom does the job

10 out of 10
April 08, 2024
Incentivized
I use Zoom to hold meetings when we can't be together because of distance or disease. I started using it to teach remotely, and was very …
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Zoom Review

1 out of 10
January 19, 2024
Incentivized
In my experience, it uses too much RAM, so if you have less than 16GB RAM, your computer will freeze when using Zoom. The desktop Zoom …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 25 features
  • Desktop sharing (701)
    8.1
    81%
  • Meeting initiation (689)
    7.9
    79%
  • High quality audio (706)
    7.7
    77%
  • High quality video (708)
    7.6
    76%

Reviewer Pros & Cons

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Video Reviews

18 videos

View Playlist
Zoom: How Video Conferencing Let a Music Producer Stay on Beat
04:15
Information Services Managers uses Zoom Exclusively: User Review
01:21
User Review: Zoom Resolves the Struggles of Planning Meetings as Communication Goes Virtual
03:46
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Pricing

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Add-On Zoom Translated Captions

$5

Cloud
per month per license

Add-On - Zoom Whiteboard

$24.90

Cloud
per year

Pro

$149.90

Cloud
per year per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://zoom.us/pricing/?utm_source=Tru…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

7.2
Avg 8.1

Screen Sharing

Features related to remote screen sharing capabilities.

7.5
Avg 8.0

Online Meetings / Events

Features related to hosting and attending meetings and events online.

7.5
Avg 7.9

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

7.3
Avg 7.7

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

7.1
Avg 7.5

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

5.9
Avg 8.1

Call Management

Customized phone system settings

6.7
Avg 8.2

Mobile apps

Apps are compatible with mobile devices.

7.4
Avg 8.6

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

5.5
Avg 7.5
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Product Details

What is Zoom?

Zoom is a collaboration platform designed to make connecting easier, more immersive, and more dynamic for businesses and individuals. Zoom technology facilitates modern collaboration through solutions like Team Chat, Phone, Meetings, omnichannel cloud Contact Center, AI Companion, and Whiteboard.

Zoom Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts
  • Supported: Business SMS/External Messaging
  • Supported: Voicemail Transcription

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Performance & Compatibility of Online Events Software Features

  • Supported: High quality audio
  • Supported: High quality video

Online Meetings / Events Features

  • Supported: Scheduling
  • Supported: Calendar integration
  • Supported: Meeting initiation
  • Supported: Record meetings / events

Screen Sharing Features

  • Supported: Desktop sharing

Online Events Collaboration Features

  • Supported: Live chat

Online Events Security Features

  • Supported: User authentication
  • Supported: Participant roles & permissions

Unified Communications Platform and Collaboration Features

  • Supported: Centralized communications management
  • Supported: Team messaging
  • Supported: Team document sharing
  • Supported: Call and meeting analytics

Zoom Videos

Zoom Workplace is an AI-powered collaboration platform.
Zoom is the official unified communications platform for MLB™, powering their Replay Operations Center, MLB.tv™ fan experience, and even the MLB Draft™ with Zoom Meetings, Zoom Phone and Zoom Contact Center.

Zoom Integrations

Zoom Competitors

Zoom Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Blackberry, Mobile Web
Supported CountriesNorth America, South America, Europe, Africa, Asia, Australia
Supported LanguagesEnglish

Zoom Downloadables

Frequently Asked Questions

Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone, Meetings, omnichannel cloud Contact Center, smart recordings, and Whiteboard.

Webex Meetings, GoTo Meeting, and Microsoft Teams are common alternatives for Zoom.

Reviewers rate Desktop sharing and Call recording and Mobile app for iOS highest, with a score of 8.1.

The most common users of Zoom are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(5191)

Attribute Ratings

Reviews

(601-625 of 733)
Companies can't remove reviews or game the system. Here's why
January 22, 2018

Zoom - probably the best collaboration software you're not using

John Predmore | TrustRadius Reviewer
John Predmore
Network Administrator
First Bankers Trust Company, NA (Banking, 201-500 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I feel that Zoom is an excellent solution for SMB, and small enterprise. It could even be great for medium and large enterprise, but I feel there are some features WebEx brings to the table that make sense at that scale.
January 22, 2018

Setting the Bar for Video in Video Conferencing -- If you need it

Verified User
Vice-President in Product Management
Financial Services Company, 11-50 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Zoom is a solid video conferencing solution for most small organizations. Depending upon the price point, you get features that make it easier to deploy and manage across a large organization. Most startups would probably pick the free "Personal" plan, but keep in mind meetings are limited to 40 minutes. We actually used this as a way to force our meetings to be shorter -- the deadline was helpful. If you need more than 100 participants or more advanced user management, you'll need a paid plan.
January 19, 2018

Smooth Meetings, Zoom is best.

Verified User
Administrator in Product Management
Hospitality Company, 51-200 employees
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
For multiple users meeting, Zoom is suitable but for the single user, there are many more vendors and freeware products available. I would recommend Zoom Video conferencing for an enterprise rather than a single user. Zoom is our trusted partner for Business conference calls and we use it often for our business needs.
January 17, 2018

Zoom is great, when it's working

Bryan Gorham | TrustRadius Reviewer
Bryan Gorham
FP&A Specialist
Adaptive Insights (Computer Software, 201-500 employees)
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Zoom is well-suited for companies that have a lot of remote employees or different office locations. It's just really tough when a meeting has to get pushed because you are having technical difficulties. It's also not great for sharing screens when you want to "extend" your screen, it only allows you to duplicate.
January 16, 2018

Zoom - Great video and sound quality for your conferencing needs!

Verified User
Analyst in Customer Service
Human Resources Company, 51-200 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Zoom is well suited for teams who may have multiple offices spread across different locations/offices. The ability to screen share with teams in other locations is ideal.

It is also very well suited for teams who are high touch with customers or who are often facilitating training of some sort.
January 05, 2018

Zoom is better than all the rest

Dain Bigler | TrustRadius Reviewer
Dain Bigler
Sales Development Representative
Lingotek (Computer Software, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Zoom is well suited when you are using it for sales calls. One reason is that you are able to show the prospect your face which "humanizes" yourself well over the phone. Another reason is sharing your screen is very easy to do and Zoom makes it easy for other people to share their screens also.
January 04, 2018

Best screen share software for fast-paced SaaS companies

Greg Larsen | TrustRadius Reviewer
Greg Larsen
Director of Sales Strategy and Operations
Lingotek (Computer Software, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Zoom is well suited for most screen share and conferencing needs. We have found it easy to onboard, easy to use and easy to manage across multiple departments. It integrates with both Outlook and Gmail so that you can work with Zoom seamlessly. We use it across our Sales, Marketing, Technical Sales, Services, Engineering and Executive teams.
December 20, 2017

Stop dreading video conferencing

Andrea Hill | TrustRadius Reviewer
Andrea Hill
Product Consultant
Frameplay Consulting LLC (Management Consulting, 1-10 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Zoom is great for remote teams. Its video is great, but it's also good for screen sharing. I honestly cringe when someone sends over an Uberconference link. Zoom is so much better - AND has a decent 'free' version. I don't know why someone would pick a different solution!
December 05, 2017

Zoom- Always comes through

Kelsie Hamilton | TrustRadius Reviewer
Kelsie Hamilton
Program Associate
First Fruit, Inc. (Non-Profit Organization Management, 1-10 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It's well suited if you're on a call with more than a single person. And especially if you're worried about Internet connectivity on either side. I haven't experienced any challenges with Zoom there. It's less appropriate if you're using it like once or twice a month (not worth the price) and/or if you're only calling with one person at a time.
November 14, 2017

If you don't have Zoom on your team....Your competitor that wins already had it!

Dr.Dave Hillis | TrustRadius Reviewer
Dr.Dave Hillis
LifeStyle Engineer®
Dolphin Healing Hands (Alternative Medicine, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Zoom is a terrific complement to quite a few aspects of my business. I use it for consultations for clients globally, I use it for workshops and classes, and I use it to deliver distant hypnosis sessions for clients.
November 10, 2017

Zoom speeds up my meeting opportunities

Richard A. Germaine | TrustRadius Reviewer
Richard A. Germaine
Founder and Chairman of the Board of Barnabas Ministries, Inc.
Barnabas Ministries, Inc. (Religious Institutions, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Zoom is well suited for our particular situations, which is that we have regional directors in several different states. In order for us to meet together periodically, there is no better tool than Zoom. It also seems to work well whether some of us are on PCs and others are on iPhones, etc.
November 10, 2017

My Love for Zoom!

Sandra Irwin-Lockie | TrustRadius Reviewer
Sandra Irwin-Lockie
Educator & Wellness Advocate with doTERRA Essential Oils
Natural Sunshine Therapy (Health, Wellness and Fitness, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
  • I haven't found a time when it wasn't well suited.
  • One other person, a group of people, even just me making a recording that I want to share to my team at a later time!
  • It has been and is a great asset to my business.
November 08, 2017

Zoom, Zoom, Zoom

Verified User
Professional in Information Technology
Media Production Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Like I said earlier we use Zoom for everything from large production meetings to one on one team member meetings. The part that I love about it is that you can start without video or turn your video off during the call and the muting for those rare occasions when your kids forget you're on a meeting.
November 03, 2017

Easy to use

Sam Dahl | TrustRadius Reviewer
Sam Dahl
Research Services Sales Representative
Qualtrics (Computer Software, 1001-5000 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Zoom is really great when you have several people planning to join the call and/or if you want to share your screen in the call. It's not really necessary if you're just calling one client and if you don't have content you want to share.
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