Skip to main content
TrustRadius
Zoom

Zoom

Overview

What is Zoom?

Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone,…

Read more
Recent Reviews

Zoom does the job

10 out of 10
April 08, 2024
Incentivized
I use Zoom to hold meetings when we can't be together because of distance or disease. I started using it to teach remotely, and was very …
Continue reading

Zoom Review

1 out of 10
January 19, 2024
Incentivized
In my experience, it uses too much RAM, so if you have less than 16GB RAM, your computer will freeze when using Zoom. The desktop Zoom …
Continue reading
Read all reviews

How Zoom Differs From Its Competitors

Zoom Rooms

Zoom Rooms are fantastic and easy to use. We use it with MXW from Shure and a P300 from Shure. Audio quality is great and it really easy to use. We stopped using another brand to show the video from our computer. We even stop using HDMI or VGA cables. Our conference tables look cleaner and ready …
Continue reading

Zoom Rooms

Zoom Rooms are the bomb. They are the easiest rooms to use, no more guessing if the room is available or not. When using the Zoom Room anyone can share their screen without having to plug their system in. I am also glad that no matter which system you use, they all interact well.
Continue reading

Zoom Rooms

I love how we have set up Zoom Room at our company. We used a third-party called Munki to image our machines (before APFS days) and have set the machine reboot, update, screen settings, etc. The only thing these machines do is run the Zoom Rooms software. I have personally set up all of the North …
Continue reading

Zoom Rooms

Rooms that are fully established as Zoom Rooms are great with constant positive end-user feedback. We do have challenges integrating with legacy VTC systems. These challenges are on the VTC side, not Zoom issues. Challenges with Fed Ramp integration in Zoom Rooms can be challenging with some …
Continue reading

Zoom Rooms

We have multiple Zoom Rooms at different locations. They work great and our staff really enjoys using them. However, we have found that the A/V integration is sometimes not ideal and this causes some issues with the hardware not performing as expected. If we could get Zoom appliances that are …
Continue reading

Zoom Rooms

The Zoom Room app is very easy to use when initiating a meeting. It also does a good job with wireless screen sharing.
Continue reading

Zoom Rooms

We use Zoom Rooms paired with the Avocor system technology. While not a true Zoom Room, it has the functionality to open one within it. We haven't had a great experience in this area, as the Avocor system tends to sign the room out of its exchange address, and then the room is defined as an …
Continue reading

Zoom Rooms

My experience with Zoom Rooms has been awesome. As an administrator its easy for me to manage Zoom Rooms in our office as well as external rooms. Each quarter they keep coming out with new features and options which is exciting.
Continue reading

Zoom Rooms

Yes, we use Zoom Rooms. We're looking at implementing Zoom Rooms more as it takes away from the cables needed to have attendees share their screen. It also helps create less mess in the conference room.
Continue reading

Zoom Rooms

Easy to use and easy to book. The hardware component is key and having a support network ready to help if something doesn't work. Overall Zoom Rooms calendar integration and book-ability make it something that is used across campus on a regular basis. It is growing at a fast pace across campus.
Continue reading

Zoom Rooms

Zoom Rooms are awesome! They are easy to manage and constantly learning new features to improve the experience for my staff. Hardware is modular since Zoom integrates with a lot of manufacturers.
Continue reading

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 25 features
  • Desktop sharing (702)
    8.1
    81%
  • Meeting initiation (690)
    7.9
    79%
  • High quality audio (707)
    7.7
    77%
  • High quality video (709)
    7.6
    76%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

18 videos

View Playlist
Zoom: How Video Conferencing Let a Music Producer Stay on Beat
04:15
Information Services Managers uses Zoom Exclusively: User Review
01:21
User Review: Zoom Resolves the Struggles of Planning Meetings as Communication Goes Virtual
03:46
View more videos
Return to navigation

Pricing

View all pricing

Add-On Zoom Translated Captions

$5

Cloud
per month per license

Add-On - Zoom Whiteboard

$24.90

Cloud
per year

Pro

$149.90

Cloud
per year per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://zoom.us/pricing/?utm_source=Tru…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
Return to navigation

Features

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

7.2
Avg 8.1

Screen Sharing

Features related to remote screen sharing capabilities.

7.5
Avg 8.0

Online Meetings / Events

Features related to hosting and attending meetings and events online.

7.5
Avg 7.9

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

7.3
Avg 7.7

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

7.2
Avg 7.5

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

6.2
Avg 8.2

Call Management

Customized phone system settings

7.1
Avg 8.2

Mobile apps

Apps are compatible with mobile devices.

7.7
Avg 8.6

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

6
Avg 7.5
Return to navigation

Product Details

What is Zoom?

Zoom is a collaboration platform designed to make connecting easier, more immersive, and more dynamic for businesses and individuals. Zoom technology facilitates modern collaboration through solutions like Team Chat, Phone, Meetings, omnichannel cloud Contact Center, AI Companion, and Whiteboard.

Zoom Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts
  • Supported: Business SMS/External Messaging
  • Supported: Voicemail Transcription

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Performance & Compatibility of Online Events Software Features

  • Supported: High quality audio
  • Supported: High quality video

Online Meetings / Events Features

  • Supported: Scheduling
  • Supported: Calendar integration
  • Supported: Meeting initiation
  • Supported: Record meetings / events

Screen Sharing Features

  • Supported: Desktop sharing

Online Events Collaboration Features

  • Supported: Live chat

Online Events Security Features

  • Supported: User authentication
  • Supported: Participant roles & permissions

Unified Communications Platform and Collaboration Features

  • Supported: Centralized communications management
  • Supported: Team messaging
  • Supported: Team document sharing
  • Supported: Call and meeting analytics

Zoom Videos

Zoom Workplace is an AI-powered collaboration platform.
Zoom is the official unified communications platform for MLB™, powering their Replay Operations Center, MLB.tv™ fan experience, and even the MLB Draft™ with Zoom Meetings, Zoom Phone and Zoom Contact Center.

Zoom Integrations

Zoom Competitors

Zoom Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Blackberry, Mobile Web
Supported CountriesNorth America, South America, Europe, Africa, Asia, Australia
Supported LanguagesEnglish

Zoom Downloadables

Frequently Asked Questions

Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone, Meetings, omnichannel cloud Contact Center, smart recordings, and Whiteboard.

Webex Meetings, GoTo Meeting, and Microsoft Teams are common alternatives for Zoom.

Reviewers rate Call recording and Mobile app for iOS highest, with a score of 8.3.

The most common users of Zoom are from Mid-sized Companies (51-1,000 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(5191)

Attribute Ratings

Reviews

(76-100 of 734)
Companies can't remove reviews or game the system. Here's why
January 19, 2022

The Best App for Business Meetings and Conferences for Your Team in a Remote Work Environment

SS
Santanu Sen
Head of Sales
Ecommerceinsights.ai (Information Services, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Zoom is by far one of the best video conferencing/meeting apps for any organization. My personal experience, working in a remote environment and connecting with colleagues and peers from different geographies the features like screen sharing, annotation, user interface, and resource sharing capabilities are really commendable and easy to use for any first-time user.
January 11, 2022

Fabulous ZOOM

Verified User
Consultant in Other
Information Technology & Services Company, 501-1000 employees
Score 8 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Zoom helps to run all the organization Successfully to pass the Information. It rules the virtual world we can connect with international calls without any network Convenience. It should be able to run over a normal network bandwidth Connection. Especially School students are also using Zoom chat for Educational Purposes.
January 11, 2022

Join whatever you are

Mossabber Chowdhury | TrustRadius Reviewer
Mossabber Chowdhury
Guest Teacher
Jahangirnagar University (Education Management, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
It is more suitable for conducting any type of presentation, reporting, managing, reviewing, and most of all conducting classes from home. We would like to tell you about that the flexibility of use in the low networks. People need quality of conversation for better fulfillment of the webinar.
December 27, 2021

A good software for video conferencing that allows screen sharing and much more.

Verified User
Administrative Assistant in Finance and Accounting
Accounting Company, 51-200 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It is a good video conferencing software. It is well suited for Video Conferencing with a good quality of Audio and Video Clarity. It also provides the option of screen sharing.
December 23, 2021

Zoom - A true lifesaver to keep business going smoothly!

Verified User
Employee in Other
Education Management Company, 1001-5000 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Zoom is very well suited to most business and/or personal settings. The feature which enables participant access should always be used when a number of people from outside the organization are participating. Otherwise, "bombing" could occur.
December 16, 2021

Zoom To The Rescue

Paul Li | TrustRadius Reviewer
Paul Li
Principal
@The Office (Information Technology & Services, 1-10 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Zoom can be used for multiple participants to meet from different locations as long as the participants have an internet connection, camera & microphone. During the time where the pandemic kept us from meeting in person, we used Zoom as the alternative of choice to perform virtual meetings allowing everyone to still come together and virtually see each other simultaneously on the computer screen. Unfortunately, Zoom cannot be used to perform musical instrument rehearsals since there would be feedback from the various participants.
December 14, 2021

Zoom - it's like you're in the room

Carolyn Swora | TrustRadius Reviewer
Carolyn Swora
Workplace Culture Architect & Owner
Carolyn Swora (Management Consulting, 1-10 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
A specific scenario that I use it most often is for facilitating group learning of 20-30 people. We can see all the people on one screen to allow for good group discussion and then break out into smaller groups for smaller discussions. For larger groups of 100 more, you have to use different screens to see all the participants which isn't optimal. Webinar version of 500+ participants works well where you can easily see the hosts/speaker and participate in chat.
December 07, 2021

Zoom is easy for your customers and profitable for you

SM
Sarah Martin
Owner
Dignified Hedonist (Health, Wellness and Fitness, 1-10 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Zoom is a great all-around video conferencing platform. The ubiquity of Zoom, especially following the advent of quarantine lockdowns, means that most of your potential clients already know Zoom and understand how it works. This is perhaps its strongest selling point. Zoom is a great platform for service-based business owners who work with their clients online from anywhere in the world. If you are wanting to run a live round of a course in order to get videos for an evergreen product, however, Zoom is a poor choice because of the lack of HD video recording.
December 04, 2021

Efficient and Effective Business Solution

Verified User
Analyst in Information Technology
Mechanical Or Industrial Engineering Company, 1001-5000 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I haven't heard any audio issues during meetings. Zoom attempts to reconnect you if your internet disconnects during a meeting. It is very easy to take control of the meeting with the collaboration tools so that I can quickly share my screen and files with the other team members in the meeting. It is best to limit the number of participants for a call or meeting. Sometimes it is difficult to discern who is talking during a screen share presentation. Also, it seems like [Zoom] is modeled after Skype [which] I've never had a particular affinity to .
December 01, 2021

Zoom for Education

Verified User
Manager in Other
Education Management Company, 1001-5000 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Corporate meetings and collaboration events are excellent use cases for Zoom. It outperforms other video conferencing apps in those areas consistently. However, as a teaching tool, there are many missing features, and is clearly not designed to be a remote delivery application.
November 29, 2021

"Great features to communicate professionally"

Muhammad Hossain | TrustRadius Reviewer
Muhammad Hossain
Sales Manager
Chain One Ltd (Business Supplies & Equipment, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Likelihood to Recommend
In this uncertain period, we must have Zoom, whether we're teaching, running our business, or working in IT. Using Zoom to conduct regular or one-off meetings with remote team members is ideal. The most inconvenient use case for Zoom is the transfer of confidential information. Various options are available to meet the needs of businesses.
November 27, 2021

This past year was difficult, but Zoom made it easy!

Verified User
Contributor in Sales
Information Technology & Services Company, 501-1000 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Zoom is well suited for any time you need to collaborate with a prospect or colleague. During the pandemic, Zoom was used on a daily basis to conduct call blitz's, share best practices, and/or meet with managers. Some of the more creative individuals at the company even hosted events, such as happy hours or trivia nights!
November 24, 2021

Best Communication App

Verified User
Team Lead in Information Technology
Information Technology & Services Company, 10,001+ employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
A well-suited communication tool with no limitations. A wide range of features is available for a variety of professional needs. When most things are done online today, Zoom is a must-have tool whether you are teaching, working in IT, or running your own business. A great feature of this is that we can connect with a large group in a single window or do a live stream so that audience members can participate in the Q&A.
November 24, 2021

Zoom is perfect for business that need to stay connected, wherever they are!

Verified User
Account Manager in Sales
Marketing & Advertising Company, 1-10 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Zoom is good for desktop video conferencing with a solid internet connection but doesn't work as well when trying to connect with those you are over the phone or without a solid internet connection. Sometimes the audio settings can be hard to navigate when someone can't figure out how to manage their mic/speakers, but when it is working, audio quality is great.
November 23, 2021

Zooming ahead in the digital age of video calls

Jason Rutel | TrustRadius Reviewer
Jason Rutel
Creative Director & Owner
Creative Nomads (Marketing & Advertising, 1-10 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Zoom is well suited for a team that just needs it to "work" without the fuss of adjustments or settings. It's consistently solid, and you can rely on quality. It's also widely utilized, so you don't run into people not being able to join the meeting. If you're looking for something with a white label that's affordable, you'll want to look elsewhere. Also, it's pretty expensive for webinar situations.
November 22, 2021

Zoom - the BEST web video conferencing available

Travis Hunt | TrustRadius Reviewer
Travis Hunt
LMS Administrator
Upper Iowa University (Higher Education, 201-500 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Zoom is the best video conferencing tool for PC/Mac/Android/iOS. We've used a lot of different products and Zoom shines. As long as you have good audio/video equipment, you can scale Zoom to be used in small or large rooms.
November 16, 2021

I use Zoom in attending virtual meetings, events, or webinars. It has a good quality of audio and video and is easy to use.

Verified User
Account Manager in Sales
Information Technology & Services Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
It has a good quality of audio and video for virtual meetings and training. It has a lot of tools that can [be used] during [an] event. Like, live chat, Q&A, polls, and sharing screen. There's also security in accepting attendees.
November 15, 2021

Zoom a choice within a dozen of other alternatives.

Alban Kaperi | TrustRadius Reviewer
Alban Kaperi
IT Specialist
National Agency of Information Society/Agjencia Kombëtare e Shoqërisë së Informacionit (Information Technology & Services, 201-500 employees)
Score 9 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Zoom is a nice option for those people that know the basics of surfing on the web and using basic programs. It doesn't require a high level of understanding or being in IT software; the design is simple and easy to use, which makes it very friendly for new users. One pleasant option is that you can join meetings without creating a Zoom account. If Zoom added an option like web-based without the need to install an app, it would be perfect, because let's face it, some people don't like installing other software programs on their pc.
November 15, 2021

Multipurpose Video Conferencing and Streamlined Meetings

Aurpa Fiza | TrustRadius Reviewer
Aurpa Fiza
Mapple Ltd
App developer (Computer Software, 11-50 employees)
Score 9 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Use it for virtual meetings, presentations, and get-togethers; it's a fantastic tool. It's a brilliant way to communicate with people all over the globe. It is a professional tool that allows us to share our experiences and keep working. It's easy to use, integrates with Google Calendar, and schedules meetings. Zoom has excellent features like screen sharing, remote control, presentation mode, and even backgrounds if you work from home or elsewhere.
November 11, 2021

Great tool for video conferencing and virtual meetings

Damindu Weerasooriya | TrustRadius Reviewer
Damindu Weerasooriya
Software Engineer
XONT Software PVT ltd (Information Technology & Services, 11-50 employees)
Score 8 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Zoom meetings can be effective in official discussions and board meetings in the company. It can also be used in Interviews, presentations and employee training sessions as well. There are some situations where you should participate physically such as user application training sessions should not be encourage to do remotely via Zoom meetings.
Return to navigation