Customer Verified
Top Rated
About TrustRadius Scoring
Score 8.4 out of 100
Top Rated


What is Zoom?

Zoom is a unified communications platform primarily known for its use as a web conferencing tool. It features HD video and audio, collaboration tools, chat functionality, and an enterprise cloud phone system.
Read more

Recent Reviews

Zoom is still the best

10 out of 10
November 24, 2022
Zoom has changed the landscape of our work in America and in my own organization. We used Zoom before the pandemic and it was a great way …
Continue reading


10 out of 10
September 22, 2022
I use Zoom for International webinars for my organization. Zoom has made business webinars and meetings effective and useful. It is highly …
Continue reading
Read all reviews


Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 9 features
  • Desktop sharing (689)
  • Meeting initiation (676)
  • High quality video (696)
  • High quality audio (694)

Reviewer Pros & Cons

View all pros & cons

Video Reviews

18 videos

Zoom: How Video Conferencing Let a Music Producer Stay on Beat
Information Services Managers uses Zoom Exclusively: User Review
User Review: Zoom Resolves the Struggles of Planning Meetings as Communication Goes Virtual
Return to navigation


View all pricing

Add-On Zoom Translated Captions


per month per license

Add-On - Zoom Whiteboard


per year



per year per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://zoom.us/pricing


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
Return to navigation

Product Demos

Zoom: More than Meetings
Return to navigation

Features Scorecard

Performance & Compatibility of Online Events Software


Screen Sharing


Online Meetings / Events


Online Events Collaboration


Online Events Security

Return to navigation

Product Details

What is Zoom?

Zoom One brings together team chat, phone, whiteboard, and meetings in one offering. Purpose-built to work together, Zoom One provides simplified management and delivers communications flexibility to power modern workforces.

-- Zoom Meetings
–– Zoom Team Chat
-- Zoom Phone
-- Zoom Whiteboard

Zoom Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts
  • Supported: Business SMS/External Messaging
  • Supported: Voicemail Transcription

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Performance & Compatibility of Online Events Software Features

  • Supported: High quality audio
  • Supported: High quality video

Online Meetings / Events Features

  • Supported: Scheduling
  • Supported: Calendar integration
  • Supported: Meeting initiation
  • Supported: Record meetings / events

Screen Sharing Features

  • Supported: Desktop sharing

Online Events Collaboration Features

  • Supported: Live chat

Online Events Security Features

  • Supported: User authentication
  • Supported: Participant roles & permissions

Unified Communications Platform and Collaboration Features

  • Supported: Centralized communications management
  • Supported: Team messaging
  • Supported: Team document sharing
  • Supported: Call and meeting analytics

Zoom Video

Zoom: More than Meetings

Zoom Integrations

Zoom Competitors

Zoom Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Blackberry, Mobile Web
Supported CountriesNorth America, South America, Europe, Africa, Asia, Australia
Supported LanguagesEnglish

Frequently Asked Questions

Zoom is a unified communications platform primarily known for its use as a web conferencing tool. It features HD video and audio, collaboration tools, chat functionality, and an enterprise cloud phone system.

Webex Meetings, GoTo Meeting, and BlueJeans Meetings are common alternatives for Zoom.

Reviewers rate Desktop sharing highest, with a score of 8.8.

The most common users of Zoom are from Mid-sized Companies (51-1,000 employees) and the Information Technology & Services industry.
Return to navigation


View all alternatives
Return to navigation


(1-25 of 715)
Companies can't remove reviews or game the system. Here's why
Nikhil Kumar Nigam | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Ease of use does now waste time to user and audience to log in and initiate or join the session.
  • Low Bandwidth makes is easy for all to join in and eliminates the possibility of audio and video lag without compromising on the quality.
  • Sharing of presentations is quite easy and rights for the same can be given or removed at any given point while in the session.
Score 8 out of 10
Vetted Review
Verified User
  • Important meetings can be held properly, in an era where communication is the key in every organization. Having tools like this one is a must have.
  • It seems that the product is evolving into new features that potentially can be super interesting to improve the work quality
September 22, 2022


Naveed Anjum | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Zoom has reduced distances through live interactions
  • It has made tasks easy and effective collaboration
  • It is user familiar
  • Easy mobile access
  • It is costly for developing organizations
Richard Davies | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • We've been able to effectively collaborate despite working in different physical locations.
  • We've had increased productivity after switching from another tool that often had reliability issues and frequent audio/video quality issues.
Tara Brueske | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
  • It has allowed me to grow my online business probably threefold with being able to utilize Zoom meetings as part of my weekly and monthly offerings.
  • It has been a platform for recording that has allowed me to make money not through social media.
  • Webinars would help more but they are too pricey to help at this level.
Score 9 out of 10
Vetted Review
Verified User
  • It has improved employees confidence to take up confidential problem resolution by setting up meetings on Zoom with stakeholders on an immediate basis.
  • Collaboration between teams have been improved thanks to ease of use of Zoom.
  • Video recording features has made it easier to share the meeting proceedings to absentees.
Return to navigation