Zoom Reviews

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Score 8.9 out of 100

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Reviews (1-25 of 606)

Matthew Gardner | TrustRadius Reviewer
January 18, 2020

Zoom - the answer to all the other video solutions

Score 10 out of 10
Vetted Review
Verified User
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Return on Investment

  • More professional - If your conferencing software works on sales calls it just makes everything go more smoothly
  • Time savings - Saves time in scheduling as well as executing calls. No one has to fumble to make it work, which wastes call time. With other solutions we may lose 10 minutes of a 30 minute call while people make the software work
  • Call review - Now we have saved and named recordings of all of our calls to review when needed, hosted in the cloud.
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John Wilson | TrustRadius Reviewer
March 30, 2020

Essential tool for distant learning and meetings during the COVID-19 emergency situation

Score 10 out of 10
Vetted Review
Verified User
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Return on Investment

  • Allowed our faculty and stuff to work from home during this critical time.
  • Zoom helped the students to continue taking their classes without delays.
  • Allowed our school to have a strong distance learning system.
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Brian Chung | TrustRadius Reviewer
March 06, 2020

Zoom, that video conferencing app that beats the competition.

Score 10 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • It has made meetings for people not in the same area easier! It has saved us commute time.
  • It has made collaboration with many different coworkers easier.
  • It has created a more stable video conferencesexperience, which saves a lot of time!
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Anonymous | TrustRadius Reviewer
May 06, 2020

ZOOM = easy, reliable and fast to setup app for working from home

Score 9 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • The business has been able to save a lot of additional costs by integration Zoom to the workers.
  • People have less stress because they don't have to travel for work, or worry about traffic because they can just open their laptop, computer or mobile device and start the meeting.
  • The downside is that not everybody has access to the internet or a laptop or mobile device.
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Anonymous | TrustRadius Reviewer
April 14, 2020


Score 9 out of 10
Vetted Review
Verified User
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Return on Investment

  • Teaching.
  • Training.
  • Collaboration.
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Anonymous | TrustRadius Reviewer
April 09, 2020

Blast off with Zoom!

Score 9 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • It has allowed us to save money on bringing trainers to our school.
  • We have saved money on sending teachers to workshops when their is a comparable option using Zoom.
  • We are able to still conduct team meetings even when some might be away from the school.
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Anonymous | TrustRadius Reviewer
February 12, 2020

Zoom to your meetings!

Score 9 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • It's allowed for me to do screen sharing sessions with clients and vendors!
  • Zoom helped us review a new product via screen sharing, which gave us the necessary insight we needed to make a business decision to move forward with a new chat program.
  • Saves me time when scheduling meetings. They just need to click the link instead of entering in codes and other junk.
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Charles Browder | TrustRadius Reviewer
October 16, 2019

Zoom was the absolute best choice for our company

Score 10 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • Zoom has really helped our travel costs! Zoom's technology has made it possible for us to have a wonderful uninterrupted high-quality experience. With such a high standard met for video conferencing, the need for meeting in person or traveling for meetings has shrunk significantly, which has also helped shrink our carbon footprint.
  • Zoom has helped us significantly increase our productivity. Most of our information users weren't using our previous tech because the experience just wasn't there. With Zoom, they feel more confident in the video tech, and that has increased engagement during meetings ten-fold.
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Tanner Lichty | TrustRadius Reviewer
October 15, 2019

Zoom Has Transformed Communication and Collaboration for Western Union

Score 10 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • Zoom has allowed all global users to easily join meetings without the assistance of IT admins or AV technicians. The technology that we used prior to Zoom was not user-friendly and made for many issues.
  • Webinars have made company-wide training very easy to conduct. This allows trainers to reach a huge audience without having to worry about interruptions and technical difficulties.
  • Collaboration and communication have been increased company-wide, which makes for greater gains for the company long term.
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Christine Austin | TrustRadius Reviewer
September 30, 2019

Zoom, The Speedier Solution to Web Conferencing

Score 9 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • Allowed for us to start meetings at a faster speed especially with its Slack integration.
  • Integration with HubSpot has made it easy to also set up Zoom webinars and sync any contact data within the CRM.
  • Need battery chargers for laptops in a meeting lasting over an hour - drains them fairly quickly.
Read Christine Austin's full review

Feature Scorecard Summary

High quality audio (590)
High quality video (592)
Low bandwidth requirements (522)
Mobile support (1)
Desktop sharing (585)
Whiteboards (370)
Calendar integration (522)
Meeting initiation (576)
Integrates with social media (225)
Record meetings / events (547)
Slideshows (389)
Live chat (491)
Audience polling (301)
Q&A (340)
User authentication (413)
Participant roles & permissions (463)
Confidential attendee list (324)

About Zoom

Zoom is a popular online meeting and video conferencing platform known for its webinar capabilities for live virtual events and broadcasting. It features HD video and audio, collaboration tools, chat functionality, and an enterprise cloud phone system.

In addition to the above features, Zoom also offers:

Zoom Video Webinar
Zoom offers a Video Webinar option supporting unlimited audiences viewing live with presentation engagement tools like group chat, dual screen support, live broadcasting to YouTube or other platforms, polling, and other features supporting streaming webinars and virtual events.

Zoom Rooms
Zoom offers hardware and software bundles for businesses looking to streamline their web conferencing services.

Zoom Phone
With Zoom Phone, users can bundle their voice, video, voicemail, messaging, meetings, and conferencing through one application. It can carry out calls over cellular voice, cellular data, or WiFi connections and is supported on Windows, MacOS, iOS, and Android devices.

Zoom Features

Performance & Compatibility of Online Events Software Features
Has featureHigh quality audio
Has featureHigh quality video
Has featureLow bandwidth requirements
Has featureChrome compatible
Has featureFirefox compatible
Has featureSafari compatible
Has featureIE compatible
Has featureAvailable for Linux
Has featureAvailable for OS X
Has featureAvailable for Windows
Does not have featureMobile support
Screen Sharing Features
Has featureDesktop sharing
Has featureDocument/File sharing
Has featureApplication sharing
Has featureWhiteboards
Online Meetings / Events Features
Has featureScheduling
Has featureCalendar integration
Has featureMeeting initiation
Has featureEnd meetings
Has featureIntegrates with social media
Has featureRecord meetings / events
Has featureDial-in attendance
Has featureOnline attendance
Has featureMute
Has featureSlideshows
Has featureMedia
Has featureInternational calling
Has featureMultiple webcam streams
Online Events Collaboration Features
Has featureLive chat
Has featureAudience polling
Has featureQ&A
Has featureMeeting space storage
Has featureAnnotation
Has featureRemote support features
Online Events Security Features
Has featureUser authentication
Has featureParticipant roles & permissions
Has featureParticipant list
Has featureConfidential attendee list
Has featureSecure file sharing
Additional Features
Has featureMobile Screen Sharing
Has featureVideo Breakout Rooms
Has featureScreen share video with audio

Zoom Video

Zoom Product Overview Video -- Zoom is revolutionizing the ways teams collaborate. Whether you're connecting multiple conference rooms or adding remote attendees. Meeting face-to-face is as simple as a single touch.

Zoom Integrations

Slack, Salesforce.com, Marketo, Google Drive, Box, Dropbox, Pardot, Zapier, Skype for Business (formerly Lync), Microsoft One Drive, Microsoft Outlook, Google Calendar, Google Chrome, Mozilla Firefox, LTI Canvas, LTI Blackboard, LTI Moodle, LTI Desire2Learn, Kubi

Zoom Competitors


  • Has featureFree Trial Available?Yes
  • Has featureFree or Freemium Version Available?Yes
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No
On-premise EditionPricing DetailsTerms
Virtual H.323/SIP Room Connector49/month
SaaS EditionPricing DetailsTerms
Zoom Room Conference Room49/month

Zoom Support Options

 Free VersionPaid Version
Live Chat
Social Media
Video Tutorials / Webinar

Zoom Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Linux, Mac
Mobile Application:Apple iOS, Android, Blackberry, Mobile Web
Supported Countries:North America, South America, Europe, Africa, Asia, Australia
Supported Languages: English